We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 58 Cozumel hotels

Hotel Cozumel and Resort

3.0 of 5 Hotel   |   Carretera Costera Sur, Km 1.7, Cozumel 77600, Mexico
Hotel amenities
Save Saved
You added Hotel Cozumel and Resort to your Saves list
Hotel Cozumel and Resort
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
You must enter dates to see the best prices.
69%
Ranked #32 of 58 hotels in Cozumel
A recent review
4 of 5 stars reviewed 3 days ago
Diane F Victoria, Texas
  • Overview
  • Reviews (1,013)
  • Photos (650)
  • Amenities
  • Room tips (184)
  • Location
  • More
Write a Review

1,013 people have reviewed this hotel

Traveler rating
    259
    410
    199
    86
    59
See reviews for
169
296
42
10
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (184)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Victoria, Texas
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Those who complain about the food must be really picky eaters because we all thought the food was pretty darn good. There is not a huge selection each meal but most everything was at least above average. Breakfast was always great and the omlett bar was a favorite. The snack bar area by the pool got kind of nasty looking... More

Was this review helpful? Yes
Amarillo, Texas
Reviewer
4 reviews 4 reviews
1 of 5 stars Reviewed 4 days ago NEW

Stayed there July 13 - 19, 2014: Hotel needs to be updated especially the rooms. BED WAS HORRIBLE, FOOD WAS POOR QUALITY & WAY BELOW AVERAGE!!! On our 3rd day the hotel had no air conditioning or water for over 5 hours!!! The only thing I would rate as good would be the employees are very nice & try to... More

Was this review helpful? Yes
Charlotte, North Carolina
Senior Contributor
24 reviews 24 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

It is not really small, it just feels like that with the well designed site and the friendliness of the staff and guests. It is a short, 15-20 minute, walk to the square. In foreign countries we prefer a less expensive place closer to the local scene rather than an isolated luxury hotel. Hotel Cozumel is a great balance. The... More

Was this review helpful? Yes 2
St. Petersburg, Florida
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I went with my dive club to Cozumel and stayed at the Hotel Cozumel. The rooms were clean with good AC. The balcony overlooked the pool and was a great place to dry out the dive gear. To go diving all you had to do was walk across or under the street. It was all inclusive and the food and... More

Was this review helpful? Yes
Washington DC
Reviewer
4 reviews 4 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 2 weeks ago

This was my third and last visit. The location is convenient for a walk into town, and you're going to want to go to town to get a nice meal. I got sick with an intestinal malady despite drinking only bottled water but eating, up to getting sick, only the hotel's food. My friend noticed that the cook used the... More

Was this review helpful? Yes 2
Senior Reviewer
6 reviews 6 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

If you're looking for a large resort with lush gardens, pools, beach real estate, and multiple restaurants to choose from, this is NOT the place for you. You'd do better going to a resort further south (Sabor, Iberostar, etc.). There is one (giant) pool, one restaurant, and the "beach" is across the street (but there is a tunnel from the... More

Was this review helpful? Yes 2
Spring Valley, New York
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Others may give lower rating because the hotel may be a bit dated but we rate on service. Upon arrival, we were greeted with smiles and hospitality. The staff is definitely geared to give you the best service. From the bell boy to the administration, everything was excellent. We had the all inclusive package which included all food and drink.... More

Was this review helpful? Yes 3
New Braunfels, Texas
Senior Contributor
40 reviews 40 reviews
12 hotel reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed at Hotel Cozumel & Resort for a week-long dive trip. I travel to Cozumel frequently (3-4 weeks a year) and usually stay downtown. We opted for this hotel since it had a large pool and my wife wanted a nice place to lay out in the afternoon. Check-in was fast and we opted for an ocean view room on... More

Was this review helpful? Yes
West Hartford, Connecticut
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago

The service at this hotel was a huge disappointment - I suggest you stay somewhere else. Just prior to the last day of our trip, my review would have been much more positive. We stayed at the hotel for a week in June. The hotel was nice, given the price, (not all-inclusive). But on the second to last night we... More

Was this review helpful? Yes 2
Reviewer
5 reviews 5 reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We went for a week with a group of 12 friends. Half divers half not. The accommodations where nice. Nothing super fancy but definitely worth what you pay. Service was wonderful. No complaints with any of the staff. Had fun activities each day and night. Noberto and Cynthia keep you entertained! Can't wait to go back!!

Was this review helpful? Yes 4
Owners: What's your side of the story?
If you own or manage Hotel Cozumel and Resort, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Hotel Cozumel and Resort? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Cozumel and Resort

Address: Carretera Costera Sur, Km 1.7, Cozumel 77600, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Cozumel and Resort 3*
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Hotels.com, Expedia, Caribbean Online Mgt Corp., Tingo, Travelocity, Otel, HotelsClick, BookingOdigeoWL, getaroom.com, Priceline, Agoda and Venere so you can book your Hotel Cozumel and Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hotel Cozumel Cozumel
Hotel Cozumel Resort
Cozumel Resort

650 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (602)
Viewed
Dining (48)
Viewed
Pool/beach area (150)
Viewed
Hotel & grounds (144)
Viewed
Family/play areas (2)
Viewed
View from room (16)
Viewed
Room/suite (62)
Viewed
Bathroom (6)
Viewed
Other (174)

Management photos: Courtesy of the property manager

Viewed
All management photos (49)
Viewed
Hotel & grounds (12)
Viewed
Pool/beach area (10)
Viewed
Dining (4)
Viewed
Room/suite (5)
Viewed
Other (18)

Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style
#19 On the Beach Hotel in Cozumel
Hotel Class
Official Description (provided by the hotel)
Amongst the 4 Star Hotels on the island, Hotel Cozumel & Resort has many good things to be proud of. Things that have made of this friendly resort the best option for families and divers. Wondering why? It is simple: the best location and the best value! ... more   less 
Number of rooms
180

See which rooms travelers prefer