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Hotel Cozumel and Resort

Carretera Costera Sur, Km 1.7, Cozumel 77600, Mexico
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1 room 1 adult
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Hotel Cozumel and Resort
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1,408 Reviews from our TripAdvisor Community

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Green Bay, Wisconsin
Level Contributor
59 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed yesterday NEW

I was skeptical like most here at first, but got a nice suprise. This is a fantastic budget vacation. Do the all inclusive (only like $10 us) more than just the rack rate. The food is ok, but not terrible (I am a picky eater) & I found more than enough to eat. Breakfast was probably the best. If you... More 

Helpful?
Thank bfish12345
Durham, North Carolina
Level Contributor
6 reviews
2 of 5 stars Reviewed 2 days ago NEW via mobile

Stayed there with my father for a dive trip for his birthday. Was last minute trip and stayed here because we got a good hotel/airline combo rate. We stayed in one of the lower end rooms and low end is right. In need of repairs, never mind updates. The food was poor. The hot stuff was cold and the cold... More 

Helpful?
Thank SABNC

Travelers are raving about these Cozumel hotels

Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

We stayed here for 7 nights in late Jan 2016 thru Apple Vacations ($800 total as all-inclusive, non-stop flight MKE-CZM, and trip insurance). At this price and condition, we did not feel guilty about going out to explore the island every day. If you are a fancy pants resort dweller, this is not a place for you. This hotel is... More 

Helpful?
5 Thank Sue P
Fairfield, Illinois
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

We arrived on January 4 2016 ....we were met by those in charge of check-in...everyone was so courteous... were given a nice cold non-alcoholic cocktail. Having been shown to our room we found it to be in order and a very nice room , just 2 doors from the main lobby. I made it my goal to remember as many... More 

Helpful?
3 Thank Mike L
Pekin, Illinois
Level Contributor
9 reviews
3 of 5 stars Reviewed 6 days ago NEW

This was our first visit to Cozumel so we just had to pick a place to stay. If you are coming to Cozumel and only planning on eating at your resort and no where else, this place isn't for you. They have the same thing every other day. So the selection isn't the greatest, but you won't starve either. You... More 

Helpful?
Thank Joe S
USA
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

The staff at this hotel is amazing, everyone is friendly, smiling and wants you to have a great time. Carlos is absolutely incredible-hands down the best there is. Aaron the bartender is also fantastic. The breakfasts were good-all you can imagine for breakfast foods available, tacos and burgers at lunch were delicious. Dinner we only ate there once, we opted... More 

Helpful?
2 Thank ChadLaura
CozumelResortSales, Director of Sales at Hotel Cozumel and Resort, responded to this review

Dear guest, first of all I want to thank you for chossing our hotel to spend your vacation, and secondly, you're correct, our staff is our most valuable treasure, can not walk straight without them, it's always a great motivation for our entire team to continue with the same quality Service. I will be more than happy to shake your... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Nice rooms, very attentive staff and good food. Drinks are awesome........well priced and reasonable. We would stay again, in fact we are this next fall. Great family vacation spot and safe. Love the private beach and beachside bar.

Helpful?
Thank john m
CozumelResortSales, Director of Sales at Hotel Cozumel and Resort, responded to this review

Dear guest, What I can say,... thank you, thank you, we really appreciate your lovely words, they are like the fuel we need to continue on the path of good service, I will be more than happy to shake your hands in your next trip. AND thank you for choosing our hotel to spend your vacation. More 

Hudson, Iowa
Level Contributor
9 reviews
4 of 5 stars Reviewed 1 week ago

We just stayed here for 11 days and it was great. Each day the Pool/Activity staff has all the days activities posted. One of the favorites was 4pm pool volleyball. Horseshoes and Boccie ball were fun as well. For others there was Bingo, Spanish lessons, crafts, etc. Just across the street or through the tunnel you can access the beach... More 

Helpful?
Thank Joe P
CozumelResortSales, Director of Sales at Hotel Cozumel and Resort, responded to this review

Dear guest, I can only say, thank you, you've described our property as we are, the most precious treasure is our people, their attitude of service, we are working very hard to improve the food service in our buffets, we will continue with the good housekeeping in rooms and in general throughout the hotel. Thank you very much for choosing... More 

Harrison, Arkansas, United States
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 1 week ago

We spent 10 days here Jan 4-14 and over all, the trip was good. A lot of the staff rom past years is still here and recognized us. The drinks were good and even with the language barrier at times even if you didn’t get exactly what you ordered what you got was worth it. We liked how close to... More 

Helpful?
1 Thank Melissa W
CozumelResortSales, Director of Sales at Hotel Cozumel and Resort, responded to this review

Dear guest, On behalf of the hotel staff we thank you for all your continued support all those past years, Thanks for all your comments, we'll use them to motivate our staff to continue with that attitude, we also know that we have many areas to improve. We hope you to return soon More 

Minong, Wisconsin
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Just got back from an 18 day all inclusive stay, and glad we chose to decide ourselves other than go by the reviews! First the good: Staff was very good and helpful. Rooms and linen better than expected. All rooms had a private balcony with 2 plastic chairs, small table, and hooks for hanging towels and diving gear. Although it... More 

Helpful?
6 Thank Anthony B
CozumelResortSales, Director of Sales at Hotel Cozumel and Resort, responded to this review

Dear guest, I want to thank you for choosing our hotel to spend those 18 days, I want to thank you for all those good and " not good" comments, I know we have to do something different about those red points you kindly mentioned. We hope you to return soon, we will more than happy to give you the... More 

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