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Hotel Cozumel and Resort

Carretera Costera Sur, Km 1.7, Cozumel 77600, Mexico
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3 people have started booking this hotel
1 room 1 adult
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Hotel Cozumel and Resort
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1,412 Reviews from our TripAdvisor Community

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Watertown, Wisconsin
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed yesterday NEW

First of all, like many reviews before this is not the 5 star ritzy mega $$$ place. However, it is an unbelievable deal for what you get. We had a 7 day all inclusive vacation and although I have been to more expensive, higher end resorts. This was my absolute favorite location in Mexico. This is a great place to... More 

Helpful?
2 Thank JohnAlanRiegel
Signal Hill, California
Level Contributor
102 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
3 of 5 stars Reviewed 3 days ago NEW via mobile

I have been coming here for 8 years and is typically where I stay. Staff is generally nice, the rooms big and clean and the pool is nice. The all inclusive is ok. Food is hit and miss but good for families. The drinks are ok...very weak. We wasted more drinks because they are tok weak or not made right.... More 

Helpful?
1 Thank rcaldin
CozumelResortSales, Director of Sales at Hotel Cozumel and Resort, responded to this review

Dear guest, First of all we are grateful that you have stayed with us all these 8 years, and secondly we appreciate all those comments that are very helpfull for all our team to continued with the same service quality. We hope you continue coming to our hotel. Receive a warm saludo from all your friends of our hotel More 

1 review
4 of 5 stars Reviewed 4 days ago NEW

Based on all the reviews I read before traveling to this resort, I was impressed with our trip. It all depends on your expectations. If you are looking for 5 star restaurants, you aren't going to get it, but for the price, you should not be expecting that. The food was decent. There were plenty of options to choose from,... More 

Helpful?
Thank Erec J
CozumelResortSales, Director of Sales at Hotel Cozumel and Resort, responded to this review

Dear guest, First of all want to thank that has stayed with us, and especially for their valuable comments, nothing better than a new guest account whether all those negative comments are true. The comments will be very helpful to the team hotel to maintain the same quality personalized service in an all inclusive hotel. we assure that we will... More 

Green Bay, Wisconsin
Level Contributor
59 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

I was skeptical like most here at first, but got a nice suprise. This is a fantastic budget vacation. Do the all inclusive (only like $10 us) more than just the rack rate. The food is ok, but not terrible (I am a picky eater) & I found more than enough to eat. Breakfast was probably the best. If you... More 

Helpful?
Thank bfish12345
CozumelResortSales, Director of Sales at Hotel Cozumel and Resort, responded to this review

Dear guest, first of all I want to thank you for choosing our hotel to spend your vacation, Thank you for all yur comments, it helps to all our staff to continue with that kind of service, I am pleased to hear that our facilities were to your liking. We hope you to return soon More 

Durham, North Carolina
Level Contributor
6 reviews
2 of 5 stars Reviewed 1 week ago via mobile

Stayed there with my father for a dive trip for his birthday. Was last minute trip and stayed here because we got a good hotel/airline combo rate. We stayed in one of the lower end rooms and low end is right. In need of repairs, never mind updates. The food was poor. The hot stuff was cold and the cold... More 

Helpful?
Thank SABNC
CozumelResortSales, Director of Sales at Hotel Cozumel and Resort, responded to this review

Dear guest, I just want to thank you for reserving with us, I regret that our facilities have not been to your liking, all our team puts its best effort every day to make our guests feel at home. I hope to have a chance to prove that any suggestion, the hotel makes itself. Receive a warm saludo. More 

Travelers are raving about these Cozumel hotels

Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed here for 7 nights in late Jan 2016 thru Apple Vacations ($800 total as all-inclusive, non-stop flight MKE-CZM, and trip insurance). At this price and condition, we did not feel guilty about going out to explore the island every day. If you are a fancy pants resort dweller, this is not a place for you. This hotel is... More 

Helpful?
5 Thank Sue P
CozumelResortSales, Director of Sales at Hotel Cozumel and Resort, responded to this review

Dear Guest, I really appreciate all your words, we know the hotel have lot of things to change, belive me, all our staff and the head of our hotel make every day a great effort to keep our facilities in the best conditions and provide good service. Anyway thank all your comments, this will help us to improve every day.... More 

Fairfield, Illinois
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We arrived on January 4 2016 ....we were met by those in charge of check-in...everyone was so courteous... were given a nice cold non-alcoholic cocktail. Having been shown to our room we found it to be in order and a very nice room , just 2 doors from the main lobby. I made it my goal to remember as many... More 

Helpful?
4 Thank Mike L
CozumelResortSales, Director of Sales at Hotel Cozumel and Resort, responded to this review

Hey Miguelito Lee, firs of all thank you for choosing our hotel to spend your vacation, and secondly THANKS!!! for all your lovely words about our greatest treasure, our staff, the hotel can not walk correctly without them. Thank you, thank you, we hope you to return very soon. Receive a warm saludo from all your friends. More 

Pekin, Illinois
Level Contributor
9 reviews
3 of 5 stars Reviewed 1 week ago

This was our first visit to Cozumel so we just had to pick a place to stay. If you are coming to Cozumel and only planning on eating at your resort and no where else, this place isn't for you. They have the same thing every other day. So the selection isn't the greatest, but you won't starve either. You... More 

Helpful?
Thank Joe S
CozumelResortSales, Director of Sales at Hotel Cozumel and Resort, responded to this review

Dear guest, We appreciate your comments, they help us greatly to improve where we should, hopu you can return soon, to have a completely different experience. Receive a warm saludo More 

USA
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago

The staff at this hotel is amazing, everyone is friendly, smiling and wants you to have a great time. Carlos is absolutely incredible-hands down the best there is. Aaron the bartender is also fantastic. The breakfasts were good-all you can imagine for breakfast foods available, tacos and burgers at lunch were delicious. Dinner we only ate there once, we opted... More 

Helpful?
2 Thank ChadLaura
CozumelResortSales, Director of Sales at Hotel Cozumel and Resort, responded to this review

Dear guest, first of all I want to thank you for chossing our hotel to spend your vacation, and secondly, you're correct, our staff is our most valuable treasure, can not walk straight without them, it's always a great motivation for our entire team to continue with the same quality Service. I will be more than happy to shake your... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Nice rooms, very attentive staff and good food. Drinks are awesome........well priced and reasonable. We would stay again, in fact we are this next fall. Great family vacation spot and safe. Love the private beach and beachside bar.

Helpful?
Thank john m
CozumelResortSales, Director of Sales at Hotel Cozumel and Resort, responded to this review

Dear guest, What I can say,... thank you, thank you, we really appreciate your lovely words, they are like the fuel we need to continue on the path of good service, I will be more than happy to shake your hands in your next trip. AND thank you for choosing our hotel to spend your vacation. More 

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