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Hotel Cozumel and Resort

Carretera Costera Sur, Km 1.7, Cozumel 77600, Mexico
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Hotel Cozumel and Resort
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1,288 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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League City, Texas
Level Contributor
3 reviews
3 of 5 stars Reviewed 3 days ago NEW

the food is mass prepared no restaurant food. the room are as expected nothing special. the pool was greener than a bayou! lucky for us we were not here for the pool. and we only slep in the hotel and eat.

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Level Contributor
10 reviews
3 of 5 stars Reviewed 3 days ago NEW

The greatest strength of this hotel is by far the friendly and courteous staff. Everyone that my wife and I interacted with was very helpful, very patient, and very competent. Our room was very basic, but sufficient. Each room has air conditioning, a private balcony, and is kept immaculately clean by the cleaning staff. There is also plenty of complementary... More 

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Cardiff
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

we booked into this hotel for 3 nights and ended up staying for 9 nights instead as it was amazing and all the staff were a fantastic, the food was very nice and with the other guests we found were divers too. We went scuba diving and the school is joined to the hotel. The snorkelling was out of this... More 

Was this review helpful? Yes 1
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed 1 week ago

This is a great hotel for bargain all inclusive packages but not if you expect decent food, friendly staff or nice rooms. Basically if you want a good price and just want to eat some sort of food product and sleep it's fine. The shower water is brown, the bar at the pool is staffed by 1 and most of... More 

Was this review helpful? Yes 3

Travelers are raving about these Cozumel hotels

Minnesota
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago via mobile

Great hotel for the price. The staff were exceptionally friendly and courteous. The swimming pool was amazing with drinks arriving whenever you want. Very clean as well. We will definitely book this hotel again.

Was this review helpful? Yes 1
Denver, Colorado
Level Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 1 week ago

My reviews of this property never changes much. Of course that is because the Hotel does not change much. Consistently great place to stay. Friendly competent staff, front desk, food service and housekeeping. Great pool, bar and grill area. If your objective is to relax and be a slug, then a lounge chair right in front of the curio cart... More 

Was this review helpful? Yes 1
San Diego, California
Level Contributor
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 1 week ago

The front desk greeting was unfriendly. We were told the all inclusive option wasn't an option, it's mandetory. Paid for a pool view room, instead stayed on the ground level facing a busy street. Very outdated, hard beds, water is not included for your room. Asked everyday to switch rooms and the reply was the same everyday..."we are full". Front... More 

Was this review helpful? Yes 3
Denver, Colorado
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 2 weeks ago

OK, I have stayed at this hotel 4 times for a total of 28 days, more than enough time to form an opinion. The good: It's right across from the boat docks so it's a perfect location for scuba divers (like me). It's also quite affordable and the staff keeps the rooms clean. Some employees are very nice and helpful.... More 

Was this review helpful? Yes 4
Denver, Colorado
Level Contributor
3 reviews
4 of 5 stars Reviewed 2 weeks ago

I have stayed at this resort June 2014 and Jan 2015, and both times had an overall good experience. The rooms are clean and cleaning service cleans them daily. The food taste good and has a decent variety. The fruit was always especially fresh. Everyone I interacted with was kind, professional and ready to help, from the bar to the... More 

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Marion, North Carolina
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Upon arrival I was told that our room was not ready come back in 1 hour went back one hour later room still wasn't ready told to come back in 30 mins. guess what room still wasn't ready but the nice lady behind the desk told me that she would put me in a different room I was like what... More 

Was this review helpful? Yes 4
Hotel Review Summarization

What travelers say

  • Dive Paradise(16)
  • Great Place(11)
  • Pool area(11)
  • Very friendly(6)
  • Snack bar(5)
  • Dive shop(5)
  • Good value(3)
  • Cruise ship(3)
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The Hotel (41)

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