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Hotel Casa del Mar Cozumel

Carretera Chankanaab Sur Km. 4 | Costera Sur, Cozumel 77600, Mexico
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Hotel Casa del Mar Cozumel
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Hotel Casa del Mar Cozumel
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388 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Austin, Texas
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Location was great as a diving resort. If you're looking to be in the heart of the party scene you should know that this hotel is a couple of miles from the action but it's only an $8 cab ride and the cabs are readily available. Good diving off the pier and the dive boat experience was also good. The... More 

Was this review helpful? Yes 2
VENTASC, Guest Relations Manager at Hotel Casa del Mar Cozumel, responded to this review

Dear guest, I would like to thank you for staying at Casa del Mar in Cozumel and thank you for your valuable time for sharing your comments and experience through this media. We are very happy to know that you enjoyed your recent dive vacation and that you found to our staff very friendly and helpful. We look forward to... More 

Ardmore, Oklahoma
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Our first ocean diving vacation and a great experience from start to finish. The staff is excellent and very attentive. Rooms are clean and very well maintained. Nice bed and air conditioning. Restaurant and staff served excellent food and service. Garden oasis in paradise. Great Location. I can't imagine why I would stay anywhere else.

Was this review helpful? Yes
VENTASC, Guest Relations Manager at Hotel Casa del Mar Cozumel, responded to this review

Dear guest, Thank you very much for your time for sharing your recent review and for the rating you have given us on tripAdvisor. We are very happy to know that you enjoyed your first dive vacation in Cozumel and that you had a great time at Casa del Mar. We will love to receive you again in home during... More 

Saint Johns, Arizona, United States
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

Really enjoyed this little, well-priced hotel...I love the joyous feel of MEXICO, not Mexico trying to be and cater to spoiled Americans, so it was just right for me! We dove with Dive House, they were great! A smaller, dive-til-your-air-hits-700 outfit, which gave me 90 minute dives! Great dive spots out of the way of Dive Paradise bunch. They don't... More 

Was this review helpful? Yes 1
VENTASC, Guest Relations Manager at Hotel Casa del Mar Cozumel, responded to this review

Dear Guest, Thank you very much for choosing Casa del Mar for your stay in Cozumel, especially thank you for taking your valuable time for sharing a nice review about the property. It was a pleasure to read through your comments that you enjoyed your stay with us and your dive vacation with Dive House. Always Casa del Mar will... More 

Laguna Niguel, California
Level Contributor
31 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Joined a group of friends who have scuba dived all over the world with Cozumel Mexico being one of their favorite locations. This group of mostly retired senior citizens have been staying at the Casa Del Mar and diving the coral reefs off Cozumel for over ten years. The hotel has its own dive operations and boats and offers very... More 

Was this review helpful? Yes 2
VENTASC, Guest Relations Manager at Hotel Casa del Mar Cozumel, responded to this review

Dear guest, Thank you so much for your preference at Hotel Casa del mar and for sharing your comments and feedback through TripAdvisor community. I’m happy to know that you enjoyed everything in Cozumel and in our property. Definitely Cozumel is a perfect destination for a diving adventure. We appreciate your feedback according with the Restaurant and with the Staff,... More 

Houston, Texas
Level Contributor
23 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed June 17, 2015

My friend and I had a scuba vacation and we stayed here and we were very very happy with our stay. Everyone was very friendly and helpful and if you do the all inclusive plan, the food is great (I recommend the fajitas). The beds were comfy and we slept like rocks every night. Be sure to make sure your... More 

Was this review helpful? Yes 1
VENTASC, Guest Relations Manager at Hotel Casa del Mar Cozumel, responded to this review

Dear guest, Thank you for your time for sharing your review through tripAdvisor. We are happy to know that you enjoyed tha facilities, services and the food. We will be glad to see you again for another great vacation in Cozumel. Congratulations for your blog, I readed it and I saw what amazing vacations you had, thank you so much... More 

Bryan, Texas
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed June 9, 2015

Our LDS took a group for a week of diving. We always stay at CDM and this stay was just as good. Clean rooms, hot water, cold A/C were always there. The food was good. The staff friendly and always helpful. Anything you needed was a priority to them. Always smiling faces when you look at them. Wifi hotspot was... More 

Was this review helpful? Yes
VENTASC, Guest Relations Manager at Hotel Casa del Mar Cozumel, responded to this review

Dear guest, On behalf of our staff we would like to thank you again for your preference at the Hotel Casa del Mar in Cozumel. Thank you for your time for sharing your experience through TripAdvisor Community. I am very happy to know that you enjoy each stay with us. We appreciate all your comments and we will be ready... More 

Fort Worth, Texas
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed June 1, 2015

I just came back from almost a week at Casa del Mar. If you are looking for inexpensively prices accommodations then this is the place. This is an older Hotel. I was in Cozumel in the 1990s and not much has changed. The rooms are ok if you are a diver and wont be in the room much. My only... More 

Was this review helpful? Yes 1
VENTASC, Guest Relations Manager at Hotel Casa del Mar Cozumel, responded to this review

Dear guest, First of all, we would like to thank you for choosing our hotel for your stay on May and for your comments on the Trip Advisor website regarding your vacations. For us is very important each review from our guest, this allow us to see what we can improve in our facilities and services. So, thank you for... More 

Portsmouth, Ohio
Level Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed May 28, 2015

Stayed here and reviewed the place in 09 and nothing much has changed . It was decent then but this 2 night had several irritating things go wrong. Other than safety being a number one concern for most travelers I'd say a comfy bed to get rest on is very high priority , here is the straight story for the... More 

Was this review helpful? Yes 1
VENTASC, Guest Relations Manager at Hotel Casa del Mar Cozumel, responded to this review

Dear guest, Kindly, we would like to thank you for your time for sharing your review and feedback through TripAdvisor. We are very sorry that we didn't meet your expectations in our property. I already have taken note about your comments. According with the faucets, certainly there were hot water available into the bathroom, I understand the confusion with the... More 

Birmingham, Alabama
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed May 27, 2015 via mobile

We recently returned from Casa del Mar and had a wonderful vacation. The restaurant was really great, as we enjoyed omlets each morning and fajitas in the afternoon. Most everyone staying here dove each day. With that being said, you should no this is not a fancy resort. However, I would have loved more comfortable beds. The room was clean... More 

Was this review helpful? Yes
VENTAS C, Guest Relations Manager at Hotel Casa del Mar Cozumel, responded to this review

Dear guest, First of all, thank you for choosing our hotel for your recent vacation. We are happy to know that you had a wonderful vacation in home. We appreciate the time invested for sharing your review through TripAdvisor. Certainly, we are not a fancy resort, however we try to do the best to provide a nice vacation to our... More 

Georgetown, Texas
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed May 24, 2015

We recently spent a week at Casa del Mar in Cozumel and had a FANTASTIC stay! Casa is a small-ish hotel that somewhat caters to divers (the Cozumel Marine World divers are just across the street), but we also had 2 people staying with us that were not divers and they greatly enjoyed their stay as well. We stayed in... More 

Was this review helpful? Yes
VENTAS C, Guest Relations Manager at Hotel Casa del Mar Cozumel, responded to this review

Dear guest, Thank you so much for your valuable time for sharing all your comments through this media. Sincerely, we appreciate a lot your review. It was a pleasure to read through your comments that you enjoyed your stay with us. We like to treat to all our guest like our familyand we are very happy that you are part... More 

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