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All 57 Cozumel hotels

Hotel Casa del Mar Cozumel

2.5 of 5 Resort   |   Carretera Chankanaab Sur Km. 4 | Costera Sur, Cozumel 77600, Mexico
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Hotel Casa del Mar Cozumel
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Ranked #27 of 57 hotels in Cozumel
A recent review
5 of 5 stars reviewed 5 days ago
Steve B Clarksville, Tennessee, United States
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306 people have reviewed this hotel

Traveler rating
    93
    131
    51
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (61)
Date | Rating
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English first
Clarksville, Tennessee, United States
1 review
5 of 5 stars Reviewed 5 days ago NEW

great place to stay. we have been staying at this hotel along time. friendly clean and staff is awsome we feel like family there. pool very nice, food cooked great. the shore diving is great. dive shop on property is well run. plan on staying there many more times.

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Renton
Contributor
16 reviews 16 reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed August 7, 2014

There are no elevators. Room doors close noisily. This is ok if you're not trying to sleep in. 2 personal water bottles are provided daily, but there are no ice machines on any of the 3 floors. You get ice from the restaurant bar. I return to this hotel because of the room price and the reasonable restaurant prices. A... More

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VENTAS C, Guest Relations Manager at Hotel Casa del Mar Cozumel, responded to this review

Dear guest: We would like to thank you for sharing your review through TripAdvisor. And thank you for your preference again at Hotel Casa del Mar, Cozumel. I would like to apologize for the wake - up call that it never happened, I will report to the Front Desk’s Manager to avoid this inconvenience in a future with other guests.... More

Rockford, Illinois
Contributor
17 reviews 17 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed August 4, 2014

Great accommodations, helpful staff, nice pool, some food is better than others, easy location to scuba shop - Cozumel Marine - excellent! Just need to have more towels on hand for pool and 3 in room for 3 people, since you have to pay for the third person! Few good restaurants in area, otherwise too far from town to walk... More

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VENTAS C, Guest Relations Manager at Hotel Casa del Mar Cozumel, responded to this review

Dear guest: Thank you for the time invested for sharing your review and your experience through this media. It’s wonderful to know that you enjoyed your stay at Hotel Casa del Mar, Cozumel. We are very happy to know it, specially that you would return, we will be glad to see you again in your second home. Thank you also... More

Piney Flats, Tennessee
2 reviews
5 of 5 stars Reviewed July 29, 2014

I had the all inclusive dive trip with my wife and eight others from Tennessee. We had a blast. The food was great. The staff was great. The diving was great along with the best boat crew, Captain Fernando, tender Emilio and dive master Jorge. I could not have had a better experience. I will definitely be back.

Review collected in partnership with this hotel

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VENTAS C, Guest Relations Manager at Hotel Casa del Mar Cozumel, responded to this review

Dear guest: First of all, Thank you! Your comments are very appreciated and thank you for sharing through TripAdvisor community, as they show us that we are working in a correct way to satisfy our guests! We are very happy to know that you had a wonderful vacation in Cozumel, and that is our priority no. 1! We will be... More

Houston, Texas
2 reviews
4 of 5 stars Reviewed July 21, 2014

We booked the hotel as part of a scuba diving package. We had an all-in daily rate including food and drinks. Food was good, drinks were good servings and the staff very friendly. The rooms were a good size and clean so no complaints. Overall a great stay and the diving on Cozumel is outstanding!

Review collected in partnership with this hotel

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VENTAS C, Guest Relations Manager at Hotel Casa del Mar Cozumel, responded to this review

Dear guest, Thank you so mucho for taking your time for sharing your review through TripAdvisor. Your comments are appreciated. We are glad to know that you had a great time in Cozumel and Hotel Casa del Mar and that we meet your expectations. We hope to see you at home for many more years and make your stay more... More

2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed July 19, 2014

Whatever you do, stay somewhere else. The staff is rude and the food sucks. The restaurant adds on food and drinks you never ordered. The wifi is spotty and doesn't work. Jorge the desk manager stole my credit card. Enough said. I'm half way through my stay as I write this review, and were I not finishing a diving cert... More

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VENTAS C, Guest Relations Manager at Hotel Casa del Mar Cozumel, responded to this review

Dear guest, First of all, We would like to thank you for sharing your comments and impressions of your vacation through TripAdvisor. We are very sorry because we didn’t satisfy your expectation during your stay. Kindly be advised that your comment was exposed in our operations meeting. According with the credit card: Our partners at front desk department, only offer... More

Upstate NY
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 19, 2014

Came here with a scuba diving club with an all inclusive package. The food was very good, and the staff were as accomadating as could be to us. Some of our people had a problem with their room, and were moved right away to an upgraded room. I was impressed with this hotel and the way they handled any problems.... More

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VENTAS C, Guest Relations Manager at Hotel Casa del Mar Cozumel, responded to this review

Dear guest, We appreciate the time that you invested for sharing your comments through TripAdvisor community. Also, thank you for your preference in the Hotel Casa del Mar in Cozumel. We make the efforts to satisfy the stay of our guest, and we are happy that you are sharing your experience. We will continue to strive to make a memorable... More

Bolton
Top Contributor
51 reviews 51 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed July 17, 2014

Came down with my family. The rooms are decent the food is fair the staff is very nice and the grounds are very clean and well-kept. The pool seemed a little murky they advertise a private beach across the street but it's really just concrete with some sand in a few palapas on it.

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VENTAS C, Guest Relations Manager at Hotel Casa del Mar Cozumel, responded to this review

Dear guest, Behalf all our staff at Hotel Casa del Mar, Cozumel we would like to thank you for sharing your review through this media, additionally thank you for your preference in our property during your recent visit in Cozumel. We will expose to the Maintenance Department about the pool area. About the beach area, we are sorry for don’t... More

Hazlet, New Jersey
1 review
5 of 5 stars Reviewed July 16, 2014

My husband and i stayed at Casa Del Mar with a diving group in June 2014. The rooms were clean, towels always replenished. We had a problem with our air conditioner, and when it couldn't be fixed quickly, we were moved to another (better) room right away. We had a large group, and the hotel staff went out of their... More

Review collected in partnership with this hotel

Was this review helpful? Yes
VENTAS C, Guest Relations Manager at Hotel Casa del Mar Cozumel, responded to this review

Dear guest, Greetings from Casa del Mar, Cozumel!! We are very happy hear from you again and we would like to thank you for sharing your review through TripAdvisor community. We work every day to satisfy our guest needs and to make their stay a memorable vacation and we are happy to know that you enjoyed your dive vacation at... More

Cypress, Texas
Senior Contributor
38 reviews 38 reviews
4 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed July 12, 2014

Belated review! June 2013 with a group dive trip My husband and I really enjoyed Casa Del Mar last June. We went with a friendly group of fellow divers and had a great time! Pros: Front staff and wait staff were friendly and helpful Rooms were clean Towels always replenished Beds were comfortable Food was really good for it being... More

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VENTAS C, Guest Relations Manager at Hotel Casa del Mar Cozumel, responded to this review

Dear guest, We would like to thank you for your time to send us your review through TripAdvisor. We are happy that you have choosen Hotel Casa del Mar for your dive vacation. Certainly we are an hotel dive & resort and we are proud to receive each year several groups of diving. As you mentioned, we have a manmade... More

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Additional Information about Hotel Casa del Mar Cozumel

Address: Carretera Chankanaab Sur Km. 4 | Costera Sur, Cozumel 77600, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hotel Casa del Mar Cozumel 2.5*
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Also Known As:
Casa Del Mar Hotel Cozumel
Casa Del Mar Cozumel
Casa Del Mar Resort Cozumel

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Amenities

Bar / Lounge Beach Business Center with Internet Access Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style
#9 Top resorts Hotel in Cozumel #15 On the Beach Hotel in Cozumel
Hotel Class
Official Description (provided by the hotel)
Hotel Casa del Mar Cozumel is a charming Mexican hideaway facing the magnificent Caribbean Sea. Situated across the main boulevard with 98 comfortable rooms and eight recently restored Deluxe Cabañas, the property is surrounded by beautiful and exotic garden area with a Mexican town feeling. Casa del Mar Cozumel is located two and a half miles south of downtown, less than five minutes away from the famous “Paraiso” reef. Our hotel is ideal for vacation, business, honeymooners and divers. ... more   less 
Number of rooms
106

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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