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Hotel Casa del Mar Cozumel

Carretera Chankanaab Sur Km. 4 | Costera Sur, Cozumel 77600, Mexico
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Hotel Casa del Mar Cozumel
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Hotel Casa del Mar Cozumel
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379 Reviews from our TripAdvisor Community

Traveler rating
    121
    160
    60
    21
    17
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72
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (88)
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Portsmouth, Ohio
Contributor
20 reviews 20 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

Stayed here and reviewed the place in 09 and nothing much has changed . It was decent then but this 2 night had several irritating things go wrong. Other than safety being a number one concern for most travelers I'd say a comfy bed to get rest on is very high priority , here is the straight story for the... More 

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Birmingham, Alabama
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

We recently returned from Casa del Mar and had a wonderful vacation. The restaurant was really great, as we enjoyed omlets each morning and fajitas in the afternoon. Most everyone staying here dove each day. With that being said, you should no this is not a fancy resort. However, I would have loved more comfortable beds. The room was clean... More 

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Georgetown, Texas
Contributor
14 reviews 14 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 1 week ago

We recently spent a week at Casa del Mar in Cozumel and had a FANTASTIC stay! Casa is a small-ish hotel that somewhat caters to divers (the Cozumel Marine World divers are just across the street), but we also had 2 people staying with us that were not divers and they greatly enjoyed their stay as well. We stayed in... More 

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Top Contributor
53 reviews 53 reviews
7 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed there for one night while waiting to join the cruise ship. Hotel was decent, beds comfortable and showers working. Wifi connection was a bit slow in the room, but good connection in the lobby area. Breakfast was excellent and lonely fresh fruit was served. Portions were generous as well. Will stay there again in the future.

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VENTAS C, Guest Relations Manager at Hotel Casa del Mar Cozumel, responded to this review

Dear guest, Thank you very much for your positive comments regarding your stay at Hotel Casa del Mar in Cozumel, and we would like to thank you as well for your valuable time in writing your comments through TripAdvisor community. It’s a pleasure to know that you liked our facilities and services. Once again thank you and we hope to... More 

Oklahoma City, Oklahoma
Contributor
16 reviews 16 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Second time to stay at Casa Del Mar. I go to Cozumel strictly for diving, this is probably the best place to stay on the island! Very affordable, and they offer meal plans if you don't feel like going in to town to eat. Always fun to dive with Charro & Sons. Rooms are always clean, service always fantastic. If... More 

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VENTAS C, Guest Relations Manager at Hotel Casa del Mar Cozumel, responded to this review

Dear guest, First of all, I would like to thank you for choosing to stay at Casa del Mar for second time and for taking the time for sharing your comments through this media. We are happy to know that our facilities and our services have met your expectations. We hope to welcome you again at Hotel Casa del Mar... More 

Cancun, Mexico
Top Contributor
151 reviews 151 reviews
27 hotel reviews
61 helpful votes 61 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Our stay was just average. There was not a bad employee, or a bad situation that happened, which was not resolved. I have seen better hotels like in the range of Holidays Inn in the US to be way much accesible (pricing wise), and in better conditions. We were 3 adults, a kid and an infant (1 year). First, we... More 

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VENTAS C, Guest Relations Manager at Hotel Casa del Mar Cozumel, responded to this review

Dear guest, We would like to thank you for your valuable time for sharing your comments through TripAdvisor community. Cozumel and US are two destinations completely different, so that the hotel prices are relative to the location. We are very sorry that we didn't meet your expectations in our property, and that you have felt a bad treatment from our... More 

Fort Lauderdale, Florida
Top Contributor
75 reviews 75 reviews
25 hotel reviews
75 helpful votes 75 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Everyone in Cozumel was so kind and helpful, truly - and the folks here at Casa del Mar were no exception. WONDERFUL STAFF. Even the one slightly disorganized and a little bit slow waiter was still nice and friendly and funny. The other waiters were nice and friendly, less funny but more timely. The only real con is that the... More 

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VENTAS C, Guest Relations Manager at Hotel Casa del Mar Cozumel, responded to this review

Dear guest, First of all, thank you for taking your time for sharing all the nice comments about Casa del Mar, specially to highlight the wonderful staff in the Hotel. Sincerely, thank you for your preference and your confidence. It’s fantastic to hear that you loved your vacations and that you learned several things about Cozumel, we are glad to... More 

King of Prussia, Pennsylvania
Senior Contributor
35 reviews 35 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I have been there a couple of times over the past two years. Rooms are clean, AC is a bit noisy (non issue after a long day of diving) and large enough. The staff is very friendly and attentive. The most famous employee is Santos (The king of bar tenders). The food at the restaurant is good but the service... More 

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VENTAS C, Guest Relations Manager at Hotel Casa del Mar Cozumel, responded to this review

Dear Guest, Thank you very much for your valuable time for sharing your comments and feedback. We are happy to know that you enjoyed your stay at Casa del mar in Cozumel over the past two years. We hope to see you in home for more years too… I invite you to keep in contact with us through our facebook... More 

Top Contributor
61 reviews 61 reviews
13 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed April 16, 2015 via mobile

We have stayed here twice while on a week long dive trip. The cabana rooms are awesome and give some extra space and 2 full bathrooms. The restaurant food is consistent and has some local Mexican dishes as well as burgers. The service can be slow as they are understaffed at times. Convenient access across the bridge to the dive... More 

Was this review helpful? Yes 1
VENTAS C, Guest Relations Manager at Hotel Casa del Mar Cozumel, responded to this review

Dear guest, Thank you for taking a time for sharing your review about Casa del Mar in Cozumel. We appreciate your comments regarding our rooms and facilities. We will consider to improve the service at Restaurant, thank you for the feedback. For us is important that you have had great vacations and we are happy to knwo that it was.... More 

Denver, Colorado
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed April 12, 2015

Approximately 15 years ago we ended up here as a default accommodation. The standard rooms were old, dingy, and noisy. Through another set of unexpected circumstances we ended up here again. Was it too much to expect that anything had changed in over a decade? Not on your life!!!! One proviso, this review relates only to the standard rooms. Other... More 

Was this review helpful? Yes 1
VENTAS C, Guest Relations Manager at Hotel Casa del Mar Cozumel, responded to this review

Dear guest, First, I would like to thank you for your valuable time for sharing your review through tripAdvisor community regarding our facilities. We are very sorry that we are not a hotel that you expected, however we appreciate your sincerity and confidence. Kindly be advised that your comments has been exposed in our operation meeting with the relevant departments.... More 

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