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All 58 Cozumel hotels

Hotel Casa del Mar Cozumel

2.5 of 5 Resort   |   Carretera Chankanaab Sur Km. 4 | Costera Sur, Cozumel 77600, Mexico
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Hotel Casa del Mar Cozumel
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76%
Ranked #27 of 58 hotels in Cozumel
A recent review
4 of 5 stars reviewed 2 days ago
Tony F Houston, Texas
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306 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (59)
Date | Rating
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English first
Houston, Texas
1 review
4 of 5 stars Reviewed 2 days ago NEW

We booked the hotel as part of a scuba diving package. We had an all-in daily rate including food and drinks. Food was good, drinks were good servings and the staff very friendly. The rooms were a good size and clean so no complaints. Overall a great stay and the diving on Cozumel is outstanding!

Review collected in partnership with this hotel

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1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 days ago NEW

Whatever you do, stay somewhere else. The staff is rude and the food sucks. The restaurant adds on food and drinks you never ordered. The wifi is spotty and doesn't work. Jorge the desk manager stole my credit card. Enough said. I'm half way through my stay as I write this review, and were I not finishing a diving cert... More

Was this review helpful? Yes 1
Upstate NY
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

Came here with a scuba diving club with an all inclusive package. The food was very good, and the staff were as accomadating as could be to us. Some of our people had a problem with their room, and were moved right away to an upgraded room. I was impressed with this hotel and the way they handled any problems.... More

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Bolton
Senior Contributor
27 reviews 27 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 6 days ago NEW

Came down with my family. The rooms are decent the food is fair the staff is very nice and the grounds are very clean and well-kept. The pool seemed a little murky they advertise a private beach across the street but it's really just concrete with some sand in a few palapas on it.

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VENTAS C, Guest Relations Manager at Hotel Casa del Mar Cozumel, responded to this review

Dear guest, Behalf all our staff at Hotel Casa del Mar, Cozumel we would like to thank you for sharing your review through this media, additionally thank you for your preference in our property during your recent visit in Cozumel. We will expose to the Maintenance Department about the pool area. About the beach area, we are sorry for don’t... More

Hazlet, New Jersey
1 review
5 of 5 stars Reviewed 1 week ago

My husband and i stayed at Casa Del Mar with a diving group in June 2014. The rooms were clean, towels always replenished. We had a problem with our air conditioner, and when it couldn't be fixed quickly, we were moved to another (better) room right away. We had a large group, and the hotel staff went out of their... More

Review collected in partnership with this hotel

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VENTAS C, Guest Relations Manager at Hotel Casa del Mar Cozumel, responded to this review

Dear guest, Greetings from Casa del Mar, Cozumel!! We are very happy hear from you again and we would like to thank you for sharing your review through TripAdvisor community. We work every day to satisfy our guest needs and to make their stay a memorable vacation and we are happy to know that you enjoyed your dive vacation at... More

Cypress, Texas
Senior Contributor
38 reviews 38 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago

Belated review! June 2013 with a group dive trip My husband and I really enjoyed Casa Del Mar last June. We went with a friendly group of fellow divers and had a great time! Pros: Front staff and wait staff were friendly and helpful Rooms were clean Towels always replenished Beds were comfortable Food was really good for it being... More

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VENTAS C, Guest Relations Manager at Hotel Casa del Mar Cozumel, responded to this review

Dear guest, We would like to thank you for your time to send us your review through TripAdvisor. We are happy that you have choosen Hotel Casa del Mar for your dive vacation. Certainly we are an hotel dive & resort and we are proud to receive each year several groups of diving. As you mentioned, we have a manmade... More

Dallas, Texas
Contributor
14 reviews 14 reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed 1 week ago

DON'T STAY HERE IN JULY! When I stayed at Casa Del Mar in early July of 2014, there was around 40 high school kids staying there for the entire month, taking a course for a summer credit. The girls were well behaved and quiet, but the boys were out of control! It was like being in a frat house! Constantly... More

Was this review helpful? Yes 6
VENTAS C, Guest Relations Manager at Hotel Casa del Mar Cozumel, responded to this review

Dear guest, First of all, we would like to thank you for taking your valuable time for sharing your review and impressions about your recent vacation through TripAdvisor. We are very sorry because of the bad experience that you had at the Hotel. These observations will be treated with the utmost interest with the Group Coordinator over again, due this... More

Littleton, Colorado
Senior Contributor
39 reviews 39 reviews
22 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 1 week ago

If you're looking for a moderate priced hotel with access to a pier for diving this is a good option. The staff as wonderful, helpful and cheerful. Rooms were clean but nothing fancy. Our room was a strange shape - kind of angular and was small but workable. Light bulbs were burnt out and after the second day our air... More

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VENTAS C, Guest Relations Manager at Hotel Casa del Mar Cozumel, responded to this review

Dear guest, Behalf all our staff at Casa del Mar, we would like to thank you first of all for your prefenrece during your visit in Cozumel and thank you for taking your valuable time for sharing your review and your experience through TripAdvisor. For us is important to know how was your stay in Casa del Mar and what... More

Thunder Bay, Canada
Top Contributor
60 reviews 60 reviews
9 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 2 weeks ago

A gem of a hotel. Hotel caters to divers and offers whale shark excursions! Great seafood. Wifi in the lobby for free. Beach is perfect for shore dives and night dives. Rented a bike and went down to Money Bar for lunch and snorkelling. Snorkelling was better by Casa del Mar. Biked downtown. The whale shark excursion was out of... More

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VENTAS C, Guest Relations Manager at Hotel Casa del Mar Cozumel, responded to this review

Dear guest, First of all, thank you so much for sharing your review and your experience through this media. We are very happy to know that you enjoyed everything in Cozumel and Casa del Mar. The Caribbean have wonders to offer you and it’s a pleasure to hear that you discovered some of these wonders. We will be glad to... More

Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Aside from a major snafoo at check-in where there was an enormous communication barrier, the hotel itself was decent. It is certainly not what I have become accustomed to, however for what we needed it for (sleep and a place to store our luggage) it was fine. Restaurant: Breakfast choice was scarce - $7pp was a decent price, choices were... More

Was this review helpful? Yes 2
VENTAS C, Guest Relations Manager at Hotel Casa del Mar Cozumel, responded to this review

Dear Guest, Greetings from Cozumel! First of all, I would like to thank you for taking your time for send us your review about our facilities and services through TripAdvisor. We are very sorry for don’t satisfy your expectations during your stay in July. I have reviewed the information of your reservation that you made one week ago and I... More

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Additional Information about Hotel Casa del Mar Cozumel

Address: Carretera Chankanaab Sur Km. 4 | Costera Sur, Cozumel 77600, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hotel Casa del Mar Cozumel 2.5*
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Also Known As:
Casa Del Mar Hotel Cozumel
Casa Del Mar Cozumel
Casa Del Mar Resort Cozumel

267 photos of this hotel

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Amenities

Bar / Lounge Beach Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style
#10 Top resorts Hotel in Cozumel #16 On the Beach Hotel in Cozumel
Hotel Class
Official Description (provided by the hotel)
Hotel Casa del Mar Cozumel is a charming Mexican hideaway facing the magnificent Caribbean Sea. Situated across the main boulevard with 98 comfortable rooms and eight recently restored Deluxe Cabañas, the property is surrounded by beautiful and exotic garden area with a Mexican town feeling. Casa del Mar Cozumel is located two and a half miles south of downtown, less than five minutes away from the famous “Paraiso” reef. Our hotel is ideal for vacation, business, honeymooners and divers. ... more   less 
Number of rooms
106

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