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Hotel Casa del Mar Cozumel

Carretera Chankanaab Sur Km. 4 | Costera Sur, Cozumel 77600, Mexico
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1 room 1 guest
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Hotel Casa del Mar Cozumel
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397 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (92)
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  • English first
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  • German first
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  • Spanish first
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  • All months
    (397)
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New York City, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 6 days ago NEW

- booked a kingsize bed room. Once we got to the hotel the gave us a different room: two beds and awful view on the parking lot. At my complaints they said its at their discretion to assign rooms and If decided to leave they would have charged the night! So unfair! Room was noisy and we could barely sleep... More 

Was this review helpful? Yes 1
Broomfield, Colorado
2 reviews
4 of 5 stars Reviewed 1 week ago

Had a great time at this resort. Was there to scuba dive and the location couldn't be easier. The hotel was spotless, my room was large and super comfortable. All of the staff went out of their way to be kind and helpful. We had the all inclusive package and this made things so simple (normally I hate all-inclusive, but... More 

Was this review helpful? Yes
VENTASC, Guest Relations Manager at Hotel Casa del Mar Cozumel, responded to this review

Dear guest, We appreciate your comments on Trip Advisor! Thank you for taking your valuable time for sharing with all the community through this media. I’m very happy to read your comments, but I’m more happy that we met your expectations and of course, that you wouldn't hesitate to stay with us again. Thank you for the confidence, we will... More 

Tomball
Level Contributor
47 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed at Casa del Mar for a dive trip and it was a decent place to stay. The rooms were adequate but not exactly large. The bathrooms were clean and the beds were fine. It did get a bit crowded with dive bags so we had to be creative with our gear as the lockers at the dive operation... More 

Was this review helpful? Yes
VENTASC, Guest Relations Manager at Hotel Casa del Mar Cozumel, responded to this review

Dear guest, First of all, thank you for your valuable time for sharing your review and for the rating to the Hotel Casa del Mar in Cozumel. We are very sorry for the inconveniences with the lockers, now are ready to use them and as you mentioned, it is much easier when our guests leaves your dive equipment because is... More 

A TripAdvisor Member
5 of 5 stars Reviewed 1 week ago

Been staying here for over a decade. My favorite on the entire island for several reasons. This place caters to scuba divers! They remember you and your preferences. They have great food. The ambience is a feeling of home! While small and not glitzy, it's just perfect. Clean, cool and conveniently located.

Was this review helpful? Yes
VENTASC, Guest Relations Manager at Hotel Casa del Mar Cozumel, responded to this review

Dear guest, Greetings from Cozumel! On behalf all our staff, we would like to thank you very much for your wonderful comments about Casa del Mar. It’s a pleasure for us to have you as part of our family for over years. We appreciate your time for sharing your review. We look forward to welcoming back and we hope to... More 

Toronto, Canada
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Staff at Casa del Mar was extremely helpful and welcoming! Whether it was booking excursions, ordering a taxi, or advice on which clinic to go to, the staff was extremely knowledgable and accomodating!! While the hotel is a bit of a hike into town, a quick taxi ride can get you in and out of the main strip in no... More 

Was this review helpful? Yes
VENTASC, Guest Relations Manager at Hotel Casa del Mar Cozumel, responded to this review

Dear Guest, Hello again!! Thank you very much for your valuable comments about our staff! We are very glad to know that you enjoyed your stay with all your group. It was a pleasure to work with you and your staff. We look forward to seeing you again in a near future with your family and make your stay more... More 

Rijeka, Croatia
Level Contributor
32 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed 2 weeks ago

apparently was a 4 1/2 star hotel? Internet is free but i had to reconnect every few minutes and speed was bad. one password for the room, another one for the lobby, very frustrating. Restaurant does not even have a wine list, only red or white. Lot of kids, teenagers running around. Bathroom does not have a window, rather just... More 

Was this review helpful? Yes
VENTASC, Guest Relations Manager at Hotel Casa del Mar Cozumel, responded to this review

Dear guest, First of all, we would like to thank you for your time for sharing your review through this media. We are very sorry for the internet problems and for the inconveniences caused of the groups of students that we had during your stay. We have already taken note about your comments about the noise on the corridors, so... More 

OLATHE
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Let me start by saying if you have the option to go with the cabana, pay the extra money. Standard and 'superior' rooms are fairly cramped, paper thin walls and not much room to really relax in the room. The cabanas on the other hand seem to have been renovated recently, are really nice and seemed like a palace compared... More 

Was this review helpful? Yes
VENTASC, Guest Relations Manager at Hotel Casa del Mar Cozumel, responded to this review

Dear guest, First of all, I would like to thank you very much for taking your valuable time for sharing your review through TripAdvisor community and thank you for your recent visit at Hotel Casa del Mar in Cozumel. We are very sorry for don’t satisfy your expectations at the Restaurant according with our services. Kindly, be advised, that we... More 

Austin, Texas
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed July 8, 2015

Location was great as a diving resort. If you're looking to be in the heart of the party scene you should know that this hotel is a couple of miles from the action but it's only an $8 cab ride and the cabs are readily available. Good diving off the pier and the dive boat experience was also good. The... More 

Was this review helpful? Yes 2
VENTASC, Guest Relations Manager at Hotel Casa del Mar Cozumel, responded to this review

Dear guest, I would like to thank you for staying at Casa del Mar in Cozumel and thank you for your valuable time for sharing your comments and experience through this media. We are very happy to know that you enjoyed your recent dive vacation and that you found to our staff very friendly and helpful. We look forward to... More 

Ardmore, Oklahoma
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 7, 2015

Our first ocean diving vacation and a great experience from start to finish. The staff is excellent and very attentive. Rooms are clean and very well maintained. Nice bed and air conditioning. Restaurant and staff served excellent food and service. Garden oasis in paradise. Great Location. I can't imagine why I would stay anywhere else.

Was this review helpful? Yes
VENTASC, Guest Relations Manager at Hotel Casa del Mar Cozumel, responded to this review

Dear guest, Thank you very much for your time for sharing your recent review and for the rating you have given us on tripAdvisor. We are very happy to know that you enjoyed your first dive vacation in Cozumel and that you had a great time at Casa del Mar. We will love to receive you again in home during... More 

Saint Johns, Arizona, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 1, 2015

Really enjoyed this little, well-priced hotel...I love the joyous feel of MEXICO, not Mexico trying to be and cater to spoiled Americans, so it was just right for me! We dove with Dive House, they were great! A smaller, dive-til-your-air-hits-700 outfit, which gave me 90 minute dives! Great dive spots out of the way of Dive Paradise bunch. They don't... More 

Was this review helpful? Yes 1
VENTASC, Guest Relations Manager at Hotel Casa del Mar Cozumel, responded to this review

Dear Guest, Thank you very much for choosing Casa del Mar for your stay in Cozumel, especially thank you for taking your valuable time for sharing a nice review about the property. It was a pleasure to read through your comments that you enjoyed your stay with us and your dive vacation with Dive House. Always Casa del Mar will... More 

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