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Hotel Casa del Mar Cozumel

Carretera Chankanaab Sur Km. 4 | Costera Sur, Cozumel 77600, Mexico
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Hotel Casa del Mar Cozumel
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Hotel Casa del Mar Cozumel
Review This Hotel

361 reviews from our community

Traveler rating
    115
    152
    58
    20
    16
See reviews for
66
104
22
11
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (83)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
  • All months
    (361)
  • Mar-May only
    (111)
  • Jun-Aug only
    (84)
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    (59)
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    (107)
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Denver, Colorado
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed yesterday NEW

My partner and I stayed for four nights and loved our entire experience! The hotel was clean and well-appointed. The staff was helpful and friendly every time we spoke with them. And the grounds are beautiful. We appreciated the delicious restaurant and the adorable origami animals that were left on our bed every night. We will be back to Cozumel... More 

Was this review helpful? Yes
Virginia Beach, Virginia
Top Contributor
108 reviews 108 reviews
13 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

We were recommended this hotel by a local dive group and YES it is perfect location for the diver. There is a dock right from the hotel they will pick you up at. Everyone is a diver. It is a non-partying atmopshere. HOWEVER, from the moment we got there the amenities we are used to were not there and the... More 

Was this review helpful? Yes
North Carolina
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

The rooms are comfortable with new A/C units that were quiet and kept the room cold, had to put an extra blanket on the bed. We always had plenty of hot water for showers and good water pressure. We had the breakfast buffet in the morning which included made to order eggs/omelets, fresh fruit, orange juice, milk, coffee, bread, yogurt,... More 

Was this review helpful? Yes 2
VENTAS C, Guest Relations Manager at Hotel Casa del Mar Cozumel, responded to this review

Dear guest, We appreciate you taking the time to share your recent experience, We are very happy to know that you enjoyed your vacations with us, the facilities and services, especially we are happy because you would stay at Casa del mar in a future. Once again, thank you for your nice review. We understand through your comments, that we... More 

houston
Top Contributor
50 reviews 50 reviews
11 hotel reviews
66 helpful votes 66 helpful votes
3 of 5 stars Reviewed 1 week ago

I hate to write a mediocre review and it takes much contemplation for me to do so. Honestly, I was teetering between a 2 and 3 for this rating. I've stayed in many different types of accommodations in cozumel, from all inclusives to bare bones condos. This is not the least I've paid for lodging in cozumel but it's definitely... More 

Was this review helpful? Yes 3
VENTAS C, Guest Relations Manager at Hotel Casa del Mar Cozumel, responded to this review

Dear guest, We appreciate for taking the time to share your feedback and review with us. We are sorry to hear that we did not meet your expectations during your stay with us. Kindly, be advised that we don't have preference for specific guest, all guests repetitive or new guest are treated like our family and this is something that... More 

Louisiana
Top Contributor
89 reviews 89 reviews
12 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed 1 week ago

I've been to this Hotel several times over the last 4-5 years and each time it has been very consistent. Sometimes it is hard not to compare foreign hotel rooms against what we, from the US, expect when traveling to other countries (I have been guilty of that). That being said this Hotel isn't diver specific but a lot of... More 

Was this review helpful? Yes 2
VENTAS C, Guest Relations Manager at Hotel Casa del Mar Cozumel, responded to this review

Dear Guest, We would like to thank you for sharing your experience and your review about Casa del Mar. And thank you for your preference over the last 4-5 years! We hope you continue visiting us for more years and that you can enjoy a great vacations. It’s nice to hear that you enjoyed your stay with us. Once again... More 

London
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

ALL the staff here are amazing. I have stayed at the Casa del Mar Cozumel on 2 occasions and was treated wonderfully both times. The showers are hot, the bed is comfortable ++, the pool was amazing, the food was super tasty and the service was always fast

Was this review helpful? Yes 1
VENTAS C, Guest Relations Manager at Hotel Casa del Mar Cozumel, responded to this review

Dear guest, First of all, we would like to thank you for your valuable time for sharing your review through this media. We are delighted by all your comments and we are very happy to know that your stay was fabolous. We look forward to seeing you again very soon in your second home. A big hug for you! Iliana... More 

Ann Arbor, Michigan
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago

The hotel offers a "free" rental car for a day with the superior room. You still need to pay for insurance, which is more than the actual cost of car rental. In addition, we faced a bigger problem after returning the car. The car rental staff claimed that the license plate was missing, probably stolen in town even though we... More 

Was this review helpful? Yes 3
VENTAS C, Guest Relations Manager at Hotel Casa del Mar Cozumel, responded to this review

Dear Guest, We appreciate your confidence and your valuable time for sharing your review through TripAdvisor community. We are very sorry for the inconvenience you had during your vacations. Kindly be advised, that the Hotel can not participate in this issues, since it is responsibility of our guest. Once again, thank you for your time. We hope to see you... More 

Rochester, Minnesota
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

We've been staying at Casa del Mar of and on for many years. One of the things that keeps bringing us back is the great service and friendly employees. It is a nice location with reasonable rates. We enjoy the well maintained garden, love the breakfast buffet when available. A couple of suggestions....many of the beach chairs on the beach... More 

Was this review helpful? Yes 1
VENTAS C, Guest Relations Manager at Hotel Casa del Mar Cozumel, responded to this review

Dear guest, Thank you for taking the time for provide us your review and your feedback through TripAdvisor. I’m taking note of your feedback to follow up with the appropriate department. We are very glad to know that you have been staying with us for many years and that you are happy with our staff’s services. Once again thank you... More 

Moodus, Connecticut
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I have been going to Cozumel since 1985 , and have stayed and dove with various operations . On the advice of a friend , I decided to try Casa Del Mar back in 2012 . Since then I have been back 3 times and will be going again this April . I have the ability to say and dive... More 

Was this review helpful? Yes
VENTAS C, Guest Relations Manager at Hotel Casa del Mar Cozumel, responded to this review

Dear guest, Thank you for taking the time for sharing a review on TripAdvisor.Thank you for your comments positive. We are delighted to know that you are happy visiting Casa del mar, definitely you are part of our family! We will be excited to see you on april and make your stay more enjoyable! We send you a big hug!... More 

Rochester, Minnesota
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

We rented the deluxe cabana (407) and loved the space. Had a small fridge - enough for water, beer and juice. Who needs more on vacation? We are sun seekers not divers so the easy access to our room on days we stayed by the pool was welcome. The cabanas are closest to the pool/bar area - without being too... More 

Was this review helpful? Yes
VENTAS C, Guest Relations Manager at Hotel Casa del Mar Cozumel, responded to this review

Dear guest, Thank you very much for taking your valuable time to share your review and experience on TripAdvisor. It’s wonderful to know that you enjoyed your vacation in Cozumel and Casa del Mar. Your comments and your punctuation are respected and appreciated. We hope to welcome you again in your second home in Cozumel. We send you a big... More 

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