We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hotel Casa del Mar Cozumel

2.5 of 5 Carretera Chankanaab Sur Km. 4 | Costera Sur, Cozumel 77600, Mexico
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Hotel Casa del Mar Cozumel
Professional photos View all
Browse nearby
Hotel Casa del Mar Cozumel
Write a Review

324 reviews from our community

Traveler rating
    103
    136
    54
    16
    15
See reviews for
55
92
20
10
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (64)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
  • All months
    (324)
  • Mar-May only
    (100)
  • Jun-Aug only
    (84)
  • Sep-Nov only
    (59)
  • Dec-Feb only
    (81)
All months
Whaddon, United Kingdom
Senior Contributor
29 reviews 29 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed yesterday NEW

I've now stayed here twice. The location for me was perfect as it has a number of dive operators who are a two minute walk across the road. You can tell that it is largely family-run hotel--everyone is very helpful and friendly. Rooms are ok, quiet and comfortable, and there is everything there that a diver needs. They have free... More 

Was this review helpful? Yes
Cleveland, Ohio
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed here a few weeks ago for the Ironman event. The staff is very friendly and helpful . The rooms are average for Cozumel. Air worked fine. Clean. Pretty little garden area. Quiet. Nice little open air restaurant with good prices. Down side was that one day the breakfast buffet was scraped clean with no food in the trays... More 

Was this review helpful? Yes
VENTAS C, Guest Relations Manager at Hotel Casa del Mar Cozumel, responded to this review

Dear guest, First of all, I would like to thank you for your valuable time for sharing your review about Hotel Casa del Mar through tripAdvisor community. We regret to hear that the service at Restaurant were not positive. We apologize for the inconvenience during those days that you didn't get breakfast at hotel and also our apologize for keeping... More 

1 review
3 of 5 stars Reviewed 2 weeks ago

Good location. The hotel has a poor breakfast, lunch and dinner. Staff in restaurant are nice but does not quite messure up to the good service that a hotel restaurant should. Humid roooms even though there are aircondition. No beach area but gives a discount at a beach about 5-6 km south of the hotel. Nice pool area with jacuzzi... More 

Was this review helpful? Yes
VENTAS C, Guest Relations Manager at Hotel Casa del Mar Cozumel, responded to this review

Dear guest, We would like to thank you for your time for sharing your review through TripAdvisor community. We are very sorry for don’t satisfy your expectations during your stay on November and that you were disppointed. On the other hand, we are sorry for the confusion about your reservation; When the reservations have made through our web site, automatically... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago via mobile

We really enjoyed staying in Casa del Mar. The rooms were quite nice and the staff were all very pleasant and helpful. We stayed in a casita and my only complaint was no pota, pans, or silverware. Upstairs shower had more hot water then the downstairs shower. When we come back to Cozumel we will stay here again. It was... More 

Was this review helpful? Yes 1
VENTAS C, Guest Relations Manager at Hotel Casa del Mar Cozumel, responded to this review

Dear guest, Thank you in advance for your valuable time for sharing your review and your feedback. Unfortunately, we removed the cooking utensils from the Cabanas some years ago, because of the guest used to take them from the room. About the downstairs shower, I will appreciate if you could let me know the room number that you stayed, through... More 

Bryan, Texas
Contributor
12 reviews 12 reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I stayed here again in October with our dive shop. Great staff with lots of smiles were constant. Clean, friendly environment as well as comfortable rooms. A/C was great and showers were hot. The food was good and the wait staff was always attentive and friendly. The view is awesome as its across the street from the blue Cozumel water.... More 

Was this review helpful? Yes 1
VENTAS C, Guest Relations Manager at Hotel Casa del Mar Cozumel, responded to this review

Dear guest, Thank you so much for sharing your wonderful comments through TripAdvisor Community. We really appreciate them. On the other hand, We are glad to know that you enjoyed everything in Casa del mar and Cozumel island. As always, we value each guest at home and our guest’s comments are vital for us to continue improving our services, and... More 

Elgin, Illinois
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 19, 2014

I love Casa del Mr. Over the past 40 years of visiting Cozumel Casa del m=Mar has been our home base. I know there are more luxury hotel but In the past 20 years Casa de lMar has many of the same staff. The rooms a comfortable, food is good especially the grouper! The staff is awesome! Miguel,Juanita, Jose, Casa... More 

Was this review helpful? Yes 1
VENTAS C, Guest Relations Manager at Hotel Casa del Mar Cozumel, responded to this review

Dear guest, We appreciate so much that you have taken the time for sharing your review about Casa del Mar, your home. We are very proud to have you as part of our family, thank you so much for your confidence and for your friendship for over 20 years! We can’t wait to see you again in home too. We... More 

Canada
Contributor
16 reviews 16 reviews
11 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed November 18, 2014

Charming and comfortable, with exceptionally friendly staff. Casa del Mar is on the main road but outside of San Miguel and across the street from the water. You're not missing out by staying outside of town, since you're isolated from the noise and tourist traffic from the cruise ships. Going in to San Miguel for dinner is an inexpensive cab... More 

Was this review helpful? Yes
VENTAS C, Guest Relations Manager at Hotel Casa del Mar Cozumel, responded to this review

Dear guest, Thank you very much for sharing your review and your experience. We are happy to know that you enjoyed your stay with us at Hotel Casa del Mar especially that you will come back. Thank you for your confidence and thank you for recommending us through tripAdvisor community. We will continue to strive to providing a good customer... More 

Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 17, 2014

We recently stayed here for a week with our dive group. We got a great deal, 5 days of diving with Dive House, all inclusive food and drinks all with our room. The hotel is a solid 3 star type place. Clean, nice, good AC, hot water, decent food and exceptionally wonderful staff people. From the front desk, housekeeping, front... More 

Was this review helpful? Yes
VENTAS C, Guest Relations Manager at Hotel Casa del Mar Cozumel, responded to this review

Dear guest, Thank you for sharing your comments through TripAdvisor community following your stay with us in November. We were very happy to see you in home with all the group. Each day we make the effort to provide a best service and that you feel like your home, we really enjoy how our guest enjoy their dive vacation in... More 

South Florida, Florida
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 13, 2014

Casa Del Mar was the perfect place to stay for our Scuba vacation. I have never met more friendlier staff who's whole intent is to make sure you are absolutely happy. It is not high end, but it had everything we needed. We were only there to scuba and relax! The air conditioner worked perfectly. Beds were comfortable. Rooms and... More 

Was this review helpful? Yes
VENTAS C, Guest Relations Manager at Hotel Casa del Mar Cozumel, responded to this review

Dear guest, Thank you so much for sharing your experience and your wonderful comments through this media. We are pleased that you enjoyed our location, rooms, staff, food, drinks and everyhting at Hotel Casa del Mar. We will be excited to see you next year in your home away from home and make your stay more enjoyable. Comments as yours... More 

Cape Vincent, New York, United States
Contributor
11 reviews 11 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 12, 2014

This hotel is a bit out of town very convenient for divers to the reef. It is located near the cruise ship terminals. It's a little to far to walk downtown but cabs are reasonable. Food was excellent and very reasonably priced for a hotel. Rooms are dated but the AC is fantastic! Not a very good beach/ocean swimming access.... More 

Was this review helpful? Yes
VENTAS C, Guest Relations Manager at Hotel Casa del Mar Cozumel, responded to this review

Dear guest, First of all, I would like to thank you for taking your valuable time for sharing your comments through TripAdvisor community. We are aware of the multiple options you have for lodging in Cozumel and on behalf all our staff, we want to thank you for choosing Hotel Casa del Mar for your stay in Cozumel. Also, we... More 

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Hotel Casa del Mar Cozumel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Casa del Mar Cozumel

Address: Carretera Chankanaab Sur Km. 4 | Costera Sur, Cozumel 77600, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hotel Casa del Mar Cozumel 2.5*
Number of rooms: 106
Reservation Options:
TripAdvisor is proud to partner with Expedia, Cheap Tickets, Hotels.com, Orbitz, Despegar.com, TripOnline SA, Booking.com and Tingo so you can book your Hotel Casa del Mar Cozumel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Casa Del Mar Hotel Cozumel
Casa Del Mar Cozumel
Casa Del Mar Resort Cozumel
Hotel Style:
#9 Top resorts Hotel in Cozumel
#15 On the Beach Hotel in Cozumel

272 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (232)
Viewed
View from room (24)
Viewed
Pool/beach area (35)
Viewed
0:35
Videos (7)
Viewed
Hotel & grounds (55)
Viewed
Room/suite (26)
Viewed
Dining (22)
Viewed
Family/play areas (3)
Viewed
Bathroom (1)
Viewed
Other (59)

Management photos: Courtesy of the property manager

Viewed
All management photos (41)
Viewed
Hotel & grounds (2)
Viewed
Pool/beach area (2)
Viewed
Bathroom (1)
Viewed
Dining (1)
Viewed
Room/suite (1)
Viewed
Other (34)
Hotels you might also like...
Check In Check Out
Price Your Stay