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Hotel Casa del Mar Cozumel

2.5 of 5 Carretera Chankanaab Sur Km. 4 | Costera Sur, Cozumel 77600, Mexico
Best prices for: 1 room 1 guest
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Hotel Casa del Mar Cozumel
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Hotel Casa del Mar Cozumel
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334 reviews from our community

Traveler rating
    106
    140
    55
    18
    15
See reviews for
60
93
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10
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (68)
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Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We were not disappointed, great hotel with a super friendly staff and wonderful food at a affordable price. I would recommend one of the upgraded rooms instead of the basic one. The big room was great.

Was this review helpful? Yes
VENTAS C, Guest Relations Manager at Hotel Casa del Mar Cozumel, responded to this review

Dear guest, Thank you for your recent review through this media. We are happy that you enjoyed your stay at Hotel Casa del Mar in Cozumel. Thank you for your preference! We hope to see you again in home during your other vacations in Cozumel. Have a wonderful day! Sincerely, Iliana López Public Relations & Customer Service Manager More 

Nashville, Tennessee
1 review
5 of 5 stars Reviewed 6 days ago NEW

Spent 3 nights here. Perfect place for divers, great place for everybody else. Close enough to "downtown" that you can get there in a quick taxi ride. Far enough away from downtown that you aren't around the shopping madness. A tremendous value. An outstanding hotel staff in all categories: front desk, housekeeping, bell staff. Do yourself a favor and stay... More 

Was this review helpful? Yes
VENTAS C, Guest Relations Manager at Hotel Casa del Mar Cozumel, responded to this review

Dear guest, Thank you for your review through tripAdvisor community. We are glad to hear from you about your nice comments about us. We hope to see you again very soon in your second home on the Island! Sincerely, Iliana López Public Relations & Customer Service Manager More 

New Jersey
Senior Reviewer
8 reviews 8 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

If you are looking for just the right and essential things to have during your diving vacation in Cozumel this hotel is just perfect!! The staff very attentive, friendly and accommodating. If there is anything to be fix in your room, they will do it right away. ASAP, that is really wonderful!. They do have free wifi at the lobby.

Was this review helpful? Yes 1
VENTAS C, Guest Relations Manager at Hotel Casa del Mar Cozumel, responded to this review

Dear guest, Thank you for your comments. We appreciate that you took the time to write a review for us. We are glad to know that our staff is very attentive, friendly and accommodating, we look forward to seeing you again soon, and make your stay more memorable! Have a great day, Iliana López Public Relations & Customer Service Manager More 

austin, TX
Top Contributor
51 reviews 51 reviews
12 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed for our recent trip to Cozumel. I have truly lost count of the number of times I have stayed. Why keep coming back? Simple. Great Value. Total convenience to diving. Extremely nice and helpful staff. Restaurant on site. Swim-up pool bar. Spotlessly clean rooms. Not in the hustle-and-bustle of being in-town. The rooms are kept very clean. Each... More 

Was this review helpful? Yes
VENTAS C, Guest Relations Manager at Hotel Casa del Mar Cozumel, responded to this review

Dear guest, On Behalf our staff we would like to thank you for your valuable comments through this media. We are happy to know that you enjoyed your stay at Hotel Casa del Mar in Cozumel. It’s a pleasure to have you in home, we hope you can give us a more opportunities to be at your service during your... More 

Fort Worth, Texas
Top Contributor
83 reviews 83 reviews
8 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed 3 weeks ago

You would not want to spend your honeymoon here, but it is more than sufficient for a dive trip. I was a bit hesitant when we were booked into Casa del Mar on a recent dive trip. After three nights, I would have no hesitation to return. The rooms are comfortable but a bit dated, the amenities are limited, but... More 

Was this review helpful? Yes 4
VENTAS C, Guest Relations Manager at Hotel Casa del Mar Cozumel, responded to this review

Dear guest, Thank you for your valuable time for sharing your recent review through TripAdvisor Community. We are really glad that you enjoyed your dive vacation in Cozumel and in the Hotel Casa del Mar. Certainly, nowadays the wi-fi is free only in the lobby area, however we are working to offer this service in the main areas of Hotel.... More 

Michigan
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 3 weeks ago

My husband and I travel to Cozumel often and we just stayed at the Casa Del Mar Hotel for the first time. The regular room that we stayed at was very dated with hard beds and bad decor. We didn't pay very much, so we can't complain too much. A huge plus to this hotel is that they offer free... More 

Was this review helpful? Yes 4
VENTAS C, Guest Relations Manager at Hotel Casa del Mar Cozumel, responded to this review

Dear guest, We would like to thank you for sharing your review about our property through TripAdvisor. We are sorry that you didn’t like the category of room that you stayed recently. We invite you for your next vacations, to try to stay in another categories of rooms that we have. We will be glad to see you here again.... More 

2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

My fiancee and I visited the Casa del Mar for a group diving trip in April 2014. This hotel is excellent for divers, meeting all of their needs. However, since I'm not a diver, I was a little disappointed with the beach area. It isn't your typical set up with waves lapping up to your feet -- it's a man... More 

Was this review helpful? Yes 1
VENTAS C, Guest Relations Manager at Hotel Casa del Mar Cozumel, responded to this review

Dear guest, On behalf all our staff at Hotel Casa del Mar, we want to thank you for choosing Hotel Casa del Mar for your stay in Cozumel. We are happy to know that you enjoyed your stay here. For us is very important to know the review from each guests and sincerely we appreciate your recent review about our... More 

Whaddon, United Kingdom
Senior Contributor
29 reviews 29 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I've now stayed here twice. The location for me was perfect as it has a number of dive operators who are a two minute walk across the road. You can tell that it is largely family-run hotel--everyone is very helpful and friendly. Rooms are ok, quiet and comfortable, and there is everything there that a diver needs. They have free... More 

Was this review helpful? Yes 1
VENTAS C, Guest Relations Manager at Hotel Casa del Mar Cozumel, responded to this review

Dear guest, Thank you so much for sharing your wonderful comments through TripAdvisor, We are glad to know that you have enjoyed again your stay in Casa del Mar, Cozumel. Thank you for your preference and for your confidence. we will look forward to seeing you soon in your second home Casa del Mar and make your stay more enjoyable.... More 

Cleveland, Ohio
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 12, 2014

I stayed here a few weeks ago for the Ironman event. The staff is very friendly and helpful . The rooms are average for Cozumel. Air worked fine. Clean. Pretty little garden area. Quiet. Nice little open air restaurant with good prices. Down side was that one day the breakfast buffet was scraped clean with no food in the trays... More 

Was this review helpful? Yes
VENTAS C, Guest Relations Manager at Hotel Casa del Mar Cozumel, responded to this review

Dear guest, First of all, I would like to thank you for your valuable time for sharing your review about Hotel Casa del Mar through tripAdvisor community. We regret to hear that the service at Restaurant were not positive. We apologize for the inconvenience during those days that you didn't get breakfast at hotel and also our apologize for keeping... More 

1 review
3 of 5 stars Reviewed December 10, 2014

Good location. The hotel has a poor breakfast, lunch and dinner. Staff in restaurant are nice but does not quite messure up to the good service that a hotel restaurant should. Humid roooms even though there are aircondition. No beach area but gives a discount at a beach about 5-6 km south of the hotel. Nice pool area with jacuzzi... More 

Was this review helpful? Yes
VENTAS C, Guest Relations Manager at Hotel Casa del Mar Cozumel, responded to this review

Dear guest, We would like to thank you for your time for sharing your review through TripAdvisor community. We are very sorry for don’t satisfy your expectations during your stay on November and that you were disppointed. On the other hand, we are sorry for the confusion about your reservation; When the reservations have made through our web site, automatically... More 

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Additional Information about Hotel Casa del Mar Cozumel

Address: Carretera Chankanaab Sur Km. 4 | Costera Sur, Cozumel 77600, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hotel Casa del Mar Cozumel 2.5*
Number of rooms: 106
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Also Known As:
Casa Del Mar Hotel Cozumel
Casa Del Mar Cozumel
Casa Del Mar Resort Cozumel
Hotel Style:
#8 Top resorts Hotel in Cozumel
#14 On the Beach Hotel in Cozumel

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