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Casa del Mar Cozumel Hotel & Dive Resort

Carretera Chankanaab Sur Km. 4 | Costera Sur, Cozumel 77600, Mexico
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Casa del Mar Cozumel Hotel & Dive Resort
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422 Reviews from our TripAdvisor Community

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cagliari
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I spent 10 days and the first day I almost left. On the left where the cruise ships arrive it is a nonsense madhouse with horrible sales shops and commercial atmosphere. If you go right toward the town it is a pleasant walk and quite nice. Rooms and service ia very informal and easy going like it should be. Nothing... More 

Helpful?
1 Thank nudibranco
VENTASC, Guest Relations Manager at Casa del Mar Cozumel Hotel & Dive Resort, responded to this review

Dear guest, Thank you for your valuable time for sharing your comments and feedback through tripadvisor community. We are very sorry that we didn't meet all your expectations. We appreciate your confidence, we are aware that all feedbacks form our guest are the vehicle to improve our services and I have taken note of all your comments for sharing with... More 

Minnesota
Level Contributor
25 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Nice, clean and affordable. Across the street from the ocean and a cruise port so its not ideal for family's. Breakfast buffet is good and the staff is very nice. Definitely a diver's hotel because its pretty much just a place to lay your head.

Helpful?
Thank Sol_Seekers_MN
VENTASC, Director de Relaciones con Clientes at Casa del Mar Cozumel Hotel & Dive Resort, responded to this review

Dear guest, We would like to thank you for the time you took for sharing a review through TripAdvisor community. We appreciate your positive comments. Actually, the hotel is ideal for divers, families, couples, business. Casa del mar Cozumel has a good location to go everywhere. It is a charming Mexican hideaway facing the Caribbean sea. Once again thank you.... More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

Fantastic service, friendly staff, great location and fun diving! Can't say enough about Casa Del Mar's value for the price. The friendly staff were always helpful planning trips out, recommending companies for rentals or places to go. We had a fantastic time and will definitely return!

Helpful?
Thank Sasha F
VENTASC, Director de Relaciones con Clientes at Casa del Mar Cozumel Hotel & Dive Resort, responded to this review

Dear guest, On behalf all of our staff at Casa del Mar Cozumel, thank you for your time for sharing your review and thank you for the rating. We are very glad that you had a fantastic vacations in Cozumel and with us. And it's a pleasure to know that you will definitely return in home! We are excited to... More 

Aubrey, Texas
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago via mobile

The staff was incredibly nice and went out of their way for you. The rooms were always clean and well maintained. It may not have everything that a 5 star hotel has but there is something to be said for customer service which they excelled at. The grounds were well kept and it was always nice to just sit outside.

Helpful?
Thank Justin E
VENTASC, Director de Relaciones con Clientes at Casa del Mar Cozumel Hotel & Dive Resort, responded to this review

Dear guest, We appreciate you time for sharing your comments on TripAdvisor community. We are very happy to know that you enjoyed your stay at Casa del Mar Cozumel and that we meet your expectations. We hope to see you very soon during your next trip to Cozumel! Best regards, Iliana López Casa del Mar Cozumel Hotel & Dive Resort More 

Las Vegas, Nevada
Level Contributor
20 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed 2 weeks ago

While the hotel was probably acceptable to some people, I would prefer to go elsewhere next time. No in-room coffee makers, no microwave, fridge yes, but for what? We had the all-inclusive plan. It was probably a good value dollar for dollar, but it was extremely boring. There were only two varieties to the breakfast buffet. Mostly Mexican plus either... More 

Helpful?
1 Thank Susanne F
Las Vegas, Nevada
Level Contributor
62 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

We went in a group of 54, most of us divers. Check in was quick and efficient. Rooms varied in size and quality. Our room was quite small....particularly the bathroom. Toilet was behind the bathroom door and bathroom could not hold 2 people. Another couple complained of mattress springs coming through the mattress. Paid for five days of 2 dives,... More 

Helpful?
Thank pocket1110
Virginia Beach, Virginia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I thought this hotel was acceptable. The location was still on the south end of town. The price was attractive. Our room was pretty old and run down. Air conditioning worked. The staff was not really concerned about helping you after check in. Nice pool and nice restaurant. Wifi sucked. Overall not bad but will look for a better deal... More 

Helpful?
Thank Reese B
VENTASC, Director de Relaciones con Clientes at Casa del Mar Cozumel Hotel & Dive Resort, responded to this review

Dear guest, First of all, thank you for your time for sharing your review and feedback about our Casa del Mar Cozumel. We are very sorry that we didn't meet your expectations and that you felt that our staff was not concerned about helping you. Please, receive our apologies. Your feedback is important for us due it allow us to... More 

1 review
5 of 5 stars Reviewed 3 weeks ago

We have traveled to Casa Del Mar 2 or 3 times a year for several years. The atmosphere is casual and almost like a second home for us. The food is great and the rooms are comfortable and clean. Beautiful views and the scuba diving with Cozumel Marine World is OUTSTANDING!!! I highly recommend Casa Del Mar for anyone. We... More 

Helpful?
Thank Kelly F
VENTASC, Director de Relaciones con Clientes at Casa del Mar Cozumel Hotel & Dive Resort, responded to this review

Dear Guest Kelly F, Thank you so much for sharing a review about Casa del Mar through this media. We are happy because you are already part of our family, we love to see you in home and we hope to see you for more and more years. Thank you so much for your confidence and friendship!! Enjoy always Cozumel,... More 

Moorhead, Minnesota
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This is my go to hotel in Cozumel Mexico. I love just about everything about it and have made some lifelong friends along the way. My hubby and I enjoy the location and our relaxing walk along the beach to town and back everyday for the exercise. If you get tired there are several stops along the way where you... More 

Helpful?
Thank Cjb1981001
VENTASC, Director de Relaciones con Clientes at Casa del Mar Cozumel Hotel & Dive Resort, responded to this review

Dear guest, Thank you for taking your valuable time for sharing your review and feedback on TripAdvisor community. We are very glad to know that you enjoyed your vacations with us. Thank you also for your confidence and for being part of our family. We will be so happy to see you again in a near future! We hope you... More 

Los Ranchos de Albuquerque, New Mexico, United States
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Located down the road from the main port/city center, casa del mar, is a nice place to stay with clean rooms, great pool, beach amenities with a great price point. The hotel staff spoke English well and were helpful with any questions we had. Would recommend renting a scooter or car if you are planning to get about the island;... More 

Helpful?
Thank Tracy L
VENTASC, Director de Relaciones con Clientes at Casa del Mar Cozumel Hotel & Dive Resort, responded to this review

Dear Guest Tracy L, First of all, we would like to thank you for the time you took for sharing a review through TripAdvisor about our facilities and services at Casa del Mar Cozumel Hotel & Dive Resort. We are happy that you enjoyed your recent vacation. We will love to receive you again in home during your next trip... More 

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