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El Cozumeleno Beach Resort

Playa Santa Pilar Km 4.5, Cozumel 77600, Mexico
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El Cozumeleno Beach Resort
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4,407 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

We recently traveled to Cozumel and stayed 7 nights at El Cozumeleno Resort. Please don't go thinking that this is a 5 star hotel, with luxurious rooms. This is a hotel that meets your basic needs but surprises you with their hospitality. If food is your concern, just order a la carte. It's made fresh and you know it isn't... More 

Was this review helpful? Yes 1
Oklahoma City, Oklahoma
1 review
3 of 5 stars Reviewed 2 days ago NEW

Stayed seven nights and for the most part was very nice. Room: average at best. Decor was somewhat dated and worn, same can be said for the shower stall. Maid service cleaned daily. The water/cleanser used to clean the floors smelled old, stagnant and left a strong mildew smell...yuck. No mini fridge or bottled water provided. Food/bar: Average quality, on... More 

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Fort Worth, Texas
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Great time as usual and will be back in December. The staff is the most friendliest and helpful I have ever dealt with. The food as usual was the greatest. We will not ever go to another Resort because there is no way another Resort can even compare.

Was this review helpful? Yes
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

I give this one star for the nice beach and the hammocks out front, other then that the place is horrible. Extremely hard beds and pillows no ac we asked to move and they moved us two rooms down which still had unbearable beds and pillows but at least had ac but came with ants :( We just couldn't win... More 

Was this review helpful? Yes 2
Montreal, Canada
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Food at restaurant à la carte was amazing and can be compare to any great restaurant. We had fish 6 times and every time iit was excellent.. Yaneth and Gabriel were fabulous. Aldo at thé pool is a professionnal. Service was 11/10. By thé way for those who complain, you can not drive a Mercedes for thé price of a...

Was this review helpful? Yes 2
Laguna Hills, California
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Wasn't sure I'd like an all-inclusive resort (I've always felt that if you stay at one - you'll never leave because you feel like you've paid for all food and drinks and need to get your money's worth), but this place wasn't so expensive that I felt I couldn't venture out and try local places in town as well. Food... More 

Was this review helpful? Yes 2
Tulsa, Oklahoma
Level Contributor
38 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
1 of 5 stars Reviewed 1 week ago

Location was good, but had a lot of rocky beach with some sandy areas. We stayed a week on the top floor that had very little air conditioning and asked numerous times to be moved to a room with AC or fix where we were. We were never moved nor was the AC repaired! Our phone never worked and EVERY... More 

Was this review helpful? Yes 3
Frisco, Texas
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 1 week ago

My husband and I stayed from 8/10/15-8/16/15. Our A/C didn't work well, the room never got below 78 and with the humidity in Mexico it was the worst part of the trip. We could only cover up with sheet. We told front desk, but they didn't do anything about it. Other guests we asked said their rooms were cold so... More 

Was this review helpful? Yes 3
Lubbock, Texas
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 1 week ago

This is our second stay at this resort in 10 years. It is a quaint place, but it really needs some updating. The staff all around is great.. The water is beautiful, great for snorkeling from the shore.

Was this review helpful? Yes 4
Evergreen, Colorado
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 1 week ago

I agree with the other reviewer who said that the folks who complain about this hotel need to spend lots more money if they want a 5 star experience! We had NO troubles here. Our room was huge, and though the a/c unit was a bit loud, it worked very well. The buffet food was fine; nothing exotic, but quite... More 

Was this review helpful? Yes 4
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