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El Cozumeleno Beach Resort

Playa Santa Pilar Km 4.5, Cozumel 77600, Mexico
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Best prices for: 1 room 1 guest
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El Cozumeleno Beach Resort
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El Cozumeleno Beach Resort
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4,153 reviews from our community

Traveler rating
    1,471
    1,650
    580
    256
    196
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1,188
1,411
42
16
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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2 reviews
1 of 5 stars Reviewed yesterday NEW

Desperate need of an update…the rooms were terrible!! Linens, mattress, towels…everything was in horrible conditions. Our sink leaked the entire 5 days we were there despite notifying the staff. At one point we couldn't get the water to turn off in the shower…the handle just quit working…it would take us like 10 minutes of turning and pushing to get to... More 

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1 review
1 of 5 stars Reviewed 2 days ago NEW via mobile

I believe there are two El Cozumeleno resorts the one on their website and the one in reality. From the very beginning the front desk staff was rude, unwelcoming, and unfriendly. Acted annoyed at customers being there. Rooms are old and in desperate need to be upgraded. There are only two restaurants both terrible, have the same food and same... More 

Was this review helpful? Yes 3
Champaign
Senior Contributor
42 reviews 42 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

we paid for the upgrade - 7th floor room - perfect. std mexico bed (hard) - but ok. tipped the maids daily - had evcerything we needed. the real only downfall - double sided sword - only wifi in lobby - good for someone wanting to get away from all computer work - bad for person who doesnt. suggest putting... More 

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1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 4 days ago NEW via mobile

This place should be torn down, i called the front desk for towels 4 times, bad service, the room left a lot to be desired for what a waste of vacation for my wife and two children, next time i have to makeit up to them

Was this review helpful? Yes 2
Amarillo, Texas
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We stayed at the resort last year and loved it! This year was different. We stayed in the old section this time and it was not too bad. The food was same as before, the activities were lots of fun and I love how hard the activity people work to keep people entertained. The wait staff and bartenders were very... More 

Was this review helpful? Yes 1
Oshkosh
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

We have been staying at the El Cozumeleno the past 5 years. Unfortunately this year the food in both the beach and Fancy restaurant were less than desirable. The hotel needs some re-modeling and fine tuning! First of all I want to say that the staff is always very friendly and accommodating! The Piano player in the fine dining restaurant... More 

Was this review helpful? Yes 3
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW via mobile

Great hotel ! Close to town , good food with great service . This was our third time to stay at this hotel and haven't had a bad experience ! Clean rooms with great ac. Pool bar needs improvements but serves it's purpose . Will be returning to this resort again.

Was this review helpful? Yes 1
Pflugerville, Texas
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

We went on our honeymoon to Cozumel not quite sure what to expect. The resort was fairly nice, and all of the people there were very friendly and helpful. They would do their best to make sure you were comfortable. The staff at the restaurants were always checking up on my wife and I to make sure we had all... More 

Was this review helpful? Yes 2
Golden, United States
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

We have stayed at the El Cozumeleno at least once a year for the past 6 years. We just got back last weekend and I decided to share my thoughts. It seems to aging a little too much. It needs new AC, carpet on the staircase, new towels, a deep cleaning would be nice! The food is okay and the... More 

Was this review helpful? Yes 2
Waterloo, Ontario
Reviewer
3 reviews 3 reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Honestly I was so worried before we left because of all the horrible reviews! We had a room in the "old" section...it was huge, it was clean, it had a beautiful view! We did not have any water issues in our bathroom, our toilets flushed just fine, my only concern with the shower was that it was a little slippery... More 

Was this review helpful? Yes 1
Hotel Review Summarization

What travelers say

  • Very good(23)
  • Great time(20)
  • Ocean views(13)
  • Room service(13)
  • Hot tub(4)
  • Pool area(3)
  • Buffet food(3)
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3,715 photos of this hotel

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Amenities (33)
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Beach (28)
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Garden View Room (42)
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Indoor - Outdoor Pool (6)
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Ocean View King Deluxe (49)
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Ocean View King Deluxe - Original Building (59)
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Ocean View King Room (49)
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Pool (23)
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Quiet Area Pool (3)
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Restaurants and Bars (27)
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The Hotel (52)

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