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El Cozumeleno Beach Resort

3.5 of 5 Playa Santa Pilar Km 4.5, Cozumel 77600, Mexico
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El Cozumeleno Beach Resort
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El Cozumeleno Beach Resort
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3,999 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Mankato, Minnesota
1 review
4 of 5 stars NEW

Amenities were good..Staff very gracious...Outside tables and chairs could have been cleaner. Everything, pool, ocean , dining ,etc. was very accessible and close.We had a great time.Dining hall and decor could have been cleaner and more sanitary...Sorry to see so many cigarette butts lying around on beach and shrubury.Don't know what the answer is, more ashtrays, smoking areas?Don't like to... More 

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Prior Lake, Minnesota
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

El Cozumeleno was our visit for a 3rd time in 6 years. We paid for an oceanview room but got third floor with a palm tree blocking part of our view. When checking with staff over three days to move up, there were no room available with a king size bed. Food in the interior restaurant was average at best..... More 

Was this review helpful? Yes 2
Grand Junction, Colorado
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

This was our 6th stay at El Cozumeleno and we really enjoyed it again. The only thing I would change is the temperature of the Pools to be just a bit warmer and the pillows on the beds to be softer. The last couple of years I have had many bug bites even using bug spray. I did not remember... More 

Was this review helpful? Yes 2
2 reviews
2 of 5 stars Reviewed 3 days ago NEW

We recently spent 8 nights in February at El Cozumeleno Beach resort. First, do your homework. The beach faces Cancun so the water is calm, nice for snorkeling but not so much for surf. It's too far from town to walk but if you rent an outside bike, you might be able to ride there. i think it's about 4... More 

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1 review
4 of 5 stars Reviewed 3 days ago NEW

Overall our stay at the El Cozumeleno was very good. The check-in was not smooth, but after that most everything went very well. On check-in they tried to give us a standard room even though we had prepaid for deluxe oceanview. Then they tried giving us a skyview room, which was nicer but still not up to the level of... More 

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Boulder, Colorado
Senior Contributor
34 reviews 34 reviews
14 hotel reviews
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

I went into this hotel thinking that if the room was just holiday inn I would be ok. The first room they offered us would have been disappointing as a motel 6. They did offer us another room at the same rate that we would have been ok with but we chose to upgrade to an ocean view which even... More 

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Oklahoma City, Oklahoma
2 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

My family of 7 took a trip and 5 of us came back with stomach issues within 24 hours including dysentery, C. diff and salmonella poisoning that took weeks to recuperate from. We were a day late due to our flight having a mechanical problem and had to reschedule the flight the next day. Even though my mother had paid... More 

Was this review helpful? Yes 3
Independence, Iowa
3 reviews 3 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This was our fifth visit to this resort and we had an awesome time. We were very satisfied with the service, staff and accomodations. This is not a 5 star resort but a good value for your dollar. The food is "resort" food, very nice variety and we were always well satisfied. If you end up disappointed try a more... More 

Was this review helpful? Yes 5
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 6 days ago NEW

This was our second stay at El Cozumeleno. Some things were much improved over last year. I didn't see the dirty Styrofoam containers that were used to carry ice to the bar. The food at the buffet seemed a little better and there were more waiters and waitresses working the pool and beach areas. The drinks were not as watery... More 

Was this review helpful? Yes 1
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This was our 5th visit and as usual had a great time. Front desk staff was very accommodating with room change request. Food choices and quality much improved. Pool area very clean, however, would stay away from the hot tub as its not very hot and is more of a kids pool then anything else. Activities staff are very friendly.... More 

Was this review helpful? Yes 3
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Hotel Summarization (Beta)

What travelers say

  • Very good(33)
  • Great time(31)
  • Room service(18)
  • Ocean views(18)
  • Pool area(7)
  • Hot tub(7)
  • Cruise ship(6)
  • Buffet food(6)
  • Fresh fruit(5)
  • Front desk staff(4)

Additional Information about El Cozumeleno Beach Resort

Address: Playa Santa Pilar Km 4.5, Cozumel 77600, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — El Cozumeleno Beach Resort 3.5*
Number of rooms: 252
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Also Known As:
El Cozumeleno Beach Hotel Cozumel
El Cozumeleno Beach Cozumel
El Cozumeleno Cozumel
Hotel Style:
#9 Top resorts Hotel in Cozumel
#14 On the Beach Hotel in Cozumel

3,643 photos of this hotel

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Room/suite (302)
View from room (384)
Pool/beach area (691)
Dining (264)
Bathroom (42)
Hotel & grounds (651)
Family/play areas (28)
Business center/function rooms (7)
Videos (5)
Other (863)

Expert photos: Taken by TripAdvisor travel experts

All expert photos (371)
Amenities (33)
Beach (28)
Garden View Room (42)
Indoor - Outdoor Pool (6)
Ocean View King Deluxe (49)
Ocean View King Deluxe - Original Building (59)
Ocean View King Room (49)
Pool (23)
Quiet Area Pool (3)
Restaurants and Bars (27)
The Hotel (52)

Management photos: Courtesy of the property manager

All management photos (35)
Hotel & grounds (1)
Pool/beach area (2)
Family/play areas (1)
Dining (3)
Room/suite (3)
Other (25)
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