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Cozumel Palace

4.0 of 5 Av Rafael E Melgar km 1 5, Adolfo Lopez Mateos, Cozumel 77600, Mexico
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Cozumel Palace
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Cozumel Palace
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2,532 reviews from our community

Traveler rating
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637
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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There are newer reviews for Cozumel Palace
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Denver
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 31, 2011

the rooms are spacious, well appointed and plenty of room to stow your stuff. The restaurants were nicely appointed with attentive service and good food. The resort itself is small but well maintained.

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JAriztegui, General Manager at Cozumel Palace, responded to this review

Thank you so much for staying at Cozumel Palace, for your comments and for taking the time to share them through Tripadvisor. We hope that you will choose to stay with us again when next you visit Cozumel. Cordially, More

Topeka, Kansas
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed October 31, 2011

Based on the reviews from this site my expectations were VERY high, so maybe I expected too much. But with all the highs and lows of this place I had to leave my thoughts. Our arrival was welcolmed with cool towels and a welcome drink, but then we were told our points needed to be activated by the Palace Premire... More

Was this review helpful? Yes 5
JAriztegui, General Manager at Cozumel Palace, responded to this review

Thank you so much for staying at Cozumel Palace, for your comments and for taking the time to share them through Tripadvisor, as it is only through constructive comments such as yours that we can make things better. Palace Resorts will always take all precautions to protect guests. The established Palace Resorts hurricane emergency plan was exercised to ensure the... More

Overland Park, KS
Top Contributor
89 reviews 89 reviews
13 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed October 27, 2011

My husband and I just returned from a weeklong trip to the Cozumel Palace. We traveled with another couple-friends. We all had the best vacation ever. The Cozumel Palace was top notch from the time we walked in the doors and they handed us a cool cloth and fresh drinks to the time we checked out. The staff is the... More

Was this review helpful? Yes 3
JAriztegui, General Manager at Cozumel Palace, responded to this review

Thank you so much for staying at Cozumel Palace, for your comments and for taking the time to share them through Tripadvisor, as it is only through constructive comments such as yours that we can make things better. It is pleasing to note your positive comments, I will be sure to let the team members know that their efforts are... More

Lexington Park, Maryland
Senior Contributor
40 reviews 40 reviews
17 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed October 25, 2011

My husband and I just got back from a trip to Cozumel and we stayed at the Cozumel Palace. By far, the best vacation we have ever had. Not only are the accommodations wonderful, the customer service and friendliness of the staff is out of this world. They go out of their way to make sure your stay is as... More

Was this review helpful? Yes 2
JAriztegui, General Manager at Cozumel Palace, responded to this review

Thank you so much for staying at Cozumel Palace, for your comments and for taking the time to share them through Tripadvisor, as it is only through constructive comments such as yours that we can make things better. It is pleasing to note your positive comments, I will be sure to let the team members know that their efforts are... More

Carlsbad, California
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 24, 2011

The is my favorite resort. If you want to have the best massage, the spa is fabulous. The staff makes you feel like you live there. Great food. Next to town. Everything I want In a resort by the ocean except no real beach but plenty near by. Snorkeling and Diving are great.

Was this review helpful? Yes
JAriztegui, General Manager at Cozumel Palace, responded to this review

Thank you so much for staying at Cozumel Palace, for your comments and for taking the time to share them through Tripadvisor. We hope that you will choose to stay with us again when next you visit Cozumel. Cordially, More

East Wenatchee
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed October 21, 2011

I am a little afraid to be honest with my review of Cozumel Palace as I don’t want hordes of people going there and ruining what I consider the best resort Palace has. But, they deserve an honest review and I will give them one. We are Palace Premier VIP members for 3 years now and have stayed at the... More

Was this review helpful? Yes 3
Fort Worth, Texas
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed October 18, 2011

The Cozumel Palace is everything everyone has said it is and it’s not. We stayed on the Palace from 9 through 16 October. Without a doubt, this is an extremely nice hotel. The level of service and attention you receive is second to none. If anything, it can become a bit annoying at times. We were lounging around the lobby... More

Was this review helpful? Yes 1
Stratford, Connecticut, United States
1 review
5 of 5 stars Reviewed October 17, 2011

FANTASTIC!! I can not say a bad thing about The Palace. Staff A1, Food A1, Accomidations A1!!! They really make it hard to leave!!!!

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Colorado Springs, Colorado
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 17, 2011

We have stayed at several all-inclusives in the general region and Cozumel Palace far exceeded any other in service and quality of food. We traveled to the Palace for a week with two teenage boys. The staff has mastered the art of being extremely attentive without hovering. Mossimo made sure all of the food was top-notch. I merely asked why... More

Was this review helpful? Yes 2
Falls Church, VA
Senior Contributor
25 reviews 25 reviews
4 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed October 13, 2011

My wife and I spent 8 nights at this hotel in August and loved it! A lot of great reviews were to be found and they were mostly all true. The hotel restaurants were all very good, with our favourite being the Asian, but the Mexican and Italian were very good too. We only ate once at the outdoor restaurant... More

Was this review helpful? Yes 3
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Hotel Summarization (Beta)

What travelers say

  • Very good(60)
  • Room service(43)
  • Italian restaurant(28)
  • Romantic dinner(19)
  • Great time(19)
  • Pool area(19)
  • Ocean views(16)
  • Couples massage(13)
  • Cruise ship(13)
  • Fire show(11)

Additional Information about Cozumel Palace

Address: Av Rafael E Melgar km 1 5, Adolfo Lopez Mateos, Cozumel 77600, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Cozumel Palace 4*
Number of rooms: 175
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Also Known As:
Cozumel Palace Hotel Cozumel
Palace Hotel Cozumel
Plaza Las Glorias Cozumel
Palace Cozumel
Cozumel Palace Resort

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