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Cozumel Palace

4.0 of 5 Av Rafael E Melgar km 1 5, Adolfo Lopez Mateos, Cozumel 77600, Mexico
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2,529 reviews from our community

Traveler rating
    1,950
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    31
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635
1,354
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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There are newer reviews for Cozumel Palace
See the most recent reviews
Greensboro, North Carolina
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 18, 2011

Just got back home..Can't wait until next year...We can't imagine any better service than we recieved..First Class place ot stay...may not be the most beautiful of the resorts but having traveled the world it certainly had the best serviceof the other 18 resorts we have been too..see you next year Amigos

Was this review helpful? Yes
Joaquin_Ariztegui, General Manager at Cozumel Palace, responded to this review

Thank you so much for staying at Cozumel Palace, for your comments and for taking the time to share them through Tripadvisor, as it is only through constructive comments such as yours that we can make things better. It is pleasing to note your positive comments, I will be sure to let the team members know that their efforts are... More

Overland Park, Kansas, USA
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 17, 2011

Everything about the Cozumel Palace is wonderful! All of the rooms have a great Ocean view. Great snorkeling is 20 feet from the hotel door. The food is five star. If there is anything that is not offered that you want, simply ask! The chef's will prepare it just for you. We have traveled to several Palace Resorts and love... More

Was this review helpful? Yes 3
Joaquin_Ariztegui, General Manager at Cozumel Palace, responded to this review

Thank you so much for staying at Cozumel Palace, for your comments and for taking the time to share them through Tripadvisor, as it is only through constructive comments such as yours that we can make things better. It is pleasing to note your positive comments, I will be sure to let the team members know that their efforts are... More

Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed December 16, 2011 via mobile

I have dreams of returning to this resort! My husband and I felt like royalty! You will want for nothing... It's clean and sooo much fun while still relaxing! Best vacation experience EVER!

Was this review helpful? Yes
Joaquin_Ariztegui, General Manager at Cozumel Palace, responded to this review

Thank you so much for staying at Cozumel Palace, for your comments and for taking the time to share them through Tripadvisor, as it is only through constructive comments such as yours that we can make things better. It is pleasing to note your positive comments, I will be sure to let the team members know that their efforts are... More

Aldie, Virginia
Contributor
11 reviews 11 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed December 15, 2011

You cannot go wrong at Palace Resorts - this is our third stay, and first at Cozumel. First, Cozumel is wonderful - sun, sand, the best ocean wildlife you can see, and ABSOLUTELY THE FRIENDLIEST PEOPLE IN THE WORLD! The Palace itself is on the edge of San Miguel, the only town on the island; restaurants, shopping, etc. are all... More

Was this review helpful? Yes 3
Joaquin_Ariztegui, General Manager at Cozumel Palace, responded to this review

Thank you so much for staying at Cozumel Palace, for your comments and for taking the time to share them through Tripadvisor, as it is only through constructive comments such as yours that we can make things better. It is pleasing to note your positive comments, I will be sure to let the team members know that their efforts are... More

Des Moines, Iowa, United States
Reviewer
5 reviews 5 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 15, 2011

I stayed at the Cozumel Palace while in Cozumel for the 2011 Cozumel Ironman. while the Palace was not a designted host hotel they went above and beyond to accomodate any special requirements or requests including a 3am-6am breakfast set up for athletes and spectators. I've also stayed at the Cancun Palace and highly recommend the Palace resorts. The staff... More

Was this review helpful? Yes 1
Joaquin_Ariztegui, General Manager at Cozumel Palace, responded to this review

Thank you so much for staying at Cozumel Palace, for your comments and for taking the time to share them through Tripadvisor, as it is only through constructive comments such as yours that we can make things better. It is pleasing to note your positive comments, I will be sure to let the team members know that their efforts are... More

Seattle
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 15, 2011

We just returned from our second time in 2 years at Cozumel Palace. We can't say enough about the staff and the people of Cozumel. We felt very well taken care of. It's also nice to have the option to travel to Playa Del Carmen for the day and enjoy the ammenities at the Palace there. We also checked out... More

Was this review helpful? Yes
Joaquin_Ariztegui, General Manager at Cozumel Palace, responded to this review

Thank you so much for staying (for your second time) at Cozumel Palace, for your comments and for taking the time to share them through Tripadvisor, as it is only through constructive comments such as yours that we can make things better. It is pleasing to note your positive comments, I will be sure to let the team members know... More

Coarsegold
Reviewer
4 reviews 4 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed December 14, 2011

My wife and I spent 7 nights at the Cozumel Palace in December 2011. This was our first stay at this resort, and after a long day of traveling in from California, we were relieved to check in. Although I was a bit disappointed that the room upgrade I had planned on wasn't available, the check in was smooth and... More

Was this review helpful? Yes 3
Joaquin_Ariztegui, General Manager at Cozumel Palace, responded to this review

Thank you so much for staying at Cozumel Palace, for your comments and for taking the time to share them through Tripadvisor, as it is only through constructive comments such as yours that we can make things better. It is pleasing to note your positive comments, I will be sure to let the team members know that their efforts are... More

Austin, Texas
Senior Reviewer
8 reviews 8 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 14, 2011

Having been to Cozumel several times in the last few years, we decided to try something new and stay closer to downtown as opposed to the opposite ends of the island. We could not have been happier. Literally from the moment we arrived we were catered to and taken care of - as we wished. Nothing was "pushed" on us.... More

Was this review helpful? Yes 1
Joaquin_Ariztegui, General Manager at Cozumel Palace, responded to this review

Thank you so much for staying at Cozumel Palace, for your comments and for taking the time to share them through Tripadvisor, as it is only through constructive comments such as yours that we can make things better. It is pleasing to note your positive comments, I will be sure to let the team members know that their efforts are... More

Chicago, Illinois
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 11, 2011

We just came back from our 5 nights vacation at Cozumel palace and I already miss it. we go to Mexico at least once a year and so far it was the best AI resort ever. The staff is extremely nice and helpful , they go beyond to make you feel welcome. I used all of my resort credits and... More

Was this review helpful? Yes 1
Joaquin_Ariztegui, General Manager at Cozumel Palace, responded to this review

Thank you so much for staying at Cozumel Palace, for your comments and for taking the time to share them through Tripadvisor, as it is only through constructive comments such as yours that we can make things better. It is pleasing to note your positive comments, I will be sure to let the team members know that their efforts are... More

Land O Lakes, Florida
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 11, 2011

My wife and I stayed 4 nights at the Cozumel Palace so I could compete in Ironman Cozumel. The hotel and staff are amazing. From the moment we arrived until our departure we were treated with amazing hospitality. The staff and hotel, including all of the restaurants and spa are truly committed to taking care of you. The race was... More

Was this review helpful? Yes 3
Joaquin_Ariztegui, General Manager at Cozumel Palace, responded to this review

Thank you so much for staying at Cozumel Palace, for your comments and for taking the time to share them through Tripadvisor, as it is only through constructive comments such as yours that we can make things better. It is pleasing to note your positive comments, I will be sure to let the team members know that their efforts are... More

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Hotel Summarization (Beta)

What travelers say

  • Very good(60)
  • Room service(43)
  • Italian restaurant(28)
  • Romantic dinner(19)
  • Great time(19)
  • Pool area(19)
  • Ocean views(16)
  • Couples massage(13)
  • Cruise ship(13)
  • Fire show(11)

Additional Information about Cozumel Palace

Address: Av Rafael E Melgar km 1 5, Adolfo Lopez Mateos, Cozumel 77600, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Cozumel Palace 4*
Number of rooms: 175
Reservation Options:
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Also Known As:
Cozumel Palace Hotel Cozumel
Palace Hotel Cozumel
Plaza Las Glorias Cozumel
Palace Cozumel
Cozumel Palace Resort

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