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Cozumel Palace

Travelers' Choice award winner
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Av Rafael E Melgar km 1 5, Adolfo Lopez Mateos, Cozumel 77600, Mexico
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$1500 Resort Credit
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1 room 1 guest
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2,957 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Finksburg, Maryland
1 review
5 of 5 stars Reviewed 2 days ago NEW

My husband and daughter and I go somewhere different every year and we have gone to can in, punta Cana and this past summer went to to Cozumel and stayed at Cozumel palace. I agree with other reviews as far as being hounded to buy into the resort. They were persistent and would not leave us alone and after several... More 

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Phoenix
Level Contributor
27 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I lead group scuba dive trips every year and this is the best resort I have stayed at in 10 years. The customer service cannot be beat. Every hotel staff I encountered was gracious and welcoming...every time. From the moment you walk in the door until the moment you leave, there is always someone offering to greet and help you.... More 

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Pittsford, New York
Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We spent a week long SCUBA vacation at the Cozumel Palace all inclusive resort. The hotel was great! The room was wonderful with a jacuzzi tub and a balcony overlooking the sea. We spent our time scuba diving or relaxing. The restaurants were all good - the Italian and Asian had the best food. The staff were uniformly friendly and... More 

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Halifax, United Kingdom
Level Contributor
1 review
5 of 5 stars Reviewed 4 days ago NEW

We booked this holiday through the holiday place- I write this review as I sit in reception and await for our taxi to pick us up. We have booked a 10 night stay in Mexico with 5nights here at the cozumel palace and 5 nights transferring over to the moon palace in cancun. Wow! What can I say- this place... More 

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Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

My husband and I booked our hotel through Costco travel. We got a great deal on the all inclusive resort with $1500 credit towards excursions and spa treatments. First let me say, I've never been treated like royalty like I was treated there. The hotel room exceeded our expectations with a beautiful balcony and hammock, plenty of seating, a huge... More 

Was this review helpful? Yes 2
Level Contributor
21 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

The resort is beautiful and the rooms are amazing. I can't say enough about how friendly and helpful all the staff is to help you have a great time. They really treat you like they would a good friend. From Richard at guest services to Ricardo and Selene in the Italian restaurant. Martha the hostess. The wonderful Maitre D' in... More 

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Corona, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

We can here for our honeymoon and let me tell you I'm so glad we did. First let me start off with the staff, everybody is extremely friendly and full of life. The hospitality is absolutely amazing. We made friends with many of our servers here. Alejandro, Arian, Jorge, Erik, and Jesus are just some of the few excellent staff... More 

Was this review helpful? Yes 1
Dallas, Texas
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

This was an overall great experience. Good bang for your buck. The liquor dispensers in the rooms were so great. The rooms were amazing with incredible views. The staff really made the stay enjoyable. Everyone was really friendly and accommodating. Room service came in handy at 3 am when we got hungry. The food was impressive for an all-inclusive place.... More 

Was this review helpful? Yes 2
Chicago, Illinois
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The best resort I've been to in years. Hopitality was great people were just polite and curteous. We went there three years ago I wont forget this place. Theres not much of a breach but the pool and lobby area are just worht the stay. I've been to other resorts in th area and I'd say this is the best.... More 

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Saint Johnsville, New York
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

My husband and I had an awesome time at Cozumel Palace for our honeymoon. The food and service was very good. We stayed in an Ocean Front Room with a hot tub right in the room and balcony with a hammock overlooking the pool/ocean. While there is not "beach access" at the resort, you can swim and snorkel directly in... More 

Was this review helpful? Yes 3
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