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Cozumel Palace

4.0 of 5 Av Rafael E Melgar km 1 5, Adolfo Lopez Mateos, Cozumel 77600, Mexico
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2,496 reviews from our community

Traveler rating
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    400
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631
1,336
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Fort Lauderdale, Florida
Top Contributor
57 reviews 57 reviews
18 hotel reviews
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We had a really grand time at the Cozumel Palace. Our Jr. Suite was spacious and clean with a nice sized bathroom and big balcony. It had a great ocean view - as do almost all of the rooms. We got to the resort at about 2:15p but our room was not ready. This seemed odd as they had under... More

Was this review helpful? Yes 4
Canton, Michigan
1 review
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

The hotel is nice and the workers are absolutely amazing and have great customer service. The rooms are clean and nice. The food is okay. The hotel management has some serious (scam) charges. When you check in you receive a bracelets. If you lose it for any reasons, then you will have to repurchase part of your vacation, you will... More

Was this review helpful? Yes 5
Colorado Springs, Colorado
Contributor
14 reviews 14 reviews
8 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I have just returned from six-nights at the Cozumel Palace with friends and family; our second annual Girls' Trip! Our check-in was one of the smoothest of any resort in Mexico that I have experienced. Cool towel, refreshing drink, and a smiling face at the reception desk. One of our two rooms was not ready when we arrived, but we... More

Was this review helpful? Yes 4
Elk Grove, California, United States
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Last year we thought that this was the best of the best. This year we are not as enthusiastic. The Palace still has great top shelf adult beverages (at the bars not necessarily in the rooms). It still has some of the best dining options of any all inclusive I have been at. The staff ( especially the beverage and... More

Was this review helpful? Yes 4
1 review
5 of 5 stars Reviewed 4 days ago NEW

This was our first all-inclusive vacation trip. Aside from the time it took to get there, the experience was amazing. The food was excellent (you have to try the Banana's Foster!!) the staff treated us like gold. It was nice being there in off-season as it wasn't too busy The Resort is close to most anything on the island. Special... More

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Akron, OH
Contributor
11 reviews 11 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 1 week ago

My husband and I stayed here for 6 nights in early October. We had a wonderful stay, from beginning to end. Our welcome was warm and inviting, and our checkout was efficient and simple. This was our first experience with an all-inclusive and we not sure what to expect. We were impressed with the food and with the pleasant service.... More

Was this review helpful? Yes 2
Newark, Ohio
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed 1 week ago

My husband and I are Diamond members of Palace Elite. We were booked at Playacar Palace and since we were so close and having never seen the Cozumel Palace, we decided to take the ferry for a day trip to see the resort. This in itself was an adverture and I might add, not an organized one at that! And... More

Was this review helpful? Yes 2
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

My wife and I were down at the Cozumel Palace Oct 3-10 for our Convention. We were treated so well by the staff no matter where we were doing in the resort. They looked after all of our needs even though it is considered off-season. The resort was very close to everything in the area, so walking to near by... More

Was this review helpful? Yes 1
LA
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago

Went to Cozumel and stayed at Cozumel Palace for my whole trip. Didn't realize I get resort credit until I got there so that was a bonus. Used the resort credit to book activities daily such as dolphin encounter, sting ray encounter, Coba etc so you will never get bored. I usually ask bartender to give me a bottle of... More

Was this review helpful? Yes 1
Texas
Contributor
12 reviews 12 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

This all inclusive is located in a great place on the island. Great snorkeling or scuba without having to leave the resort property - - just right outside by the pool and in the water. Food is delicious and well prepared. They serve Italian, Chines, and Mexican. Rooms are clean and the service is impeccable. Friendly and courteous staff go... More

Was this review helpful? Yes 1
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Hotel Summarization (Beta)

What travelers say

  • Very good(63)
  • Room service(47)
  • Italian restaurant(28)
  • Pool area(21)
  • Romantic dinner(20)
  • Ocean views(19)
  • Great time(19)
  • Cruise ship(14)
  • Couples massage(13)
  • Junior suite(12)

Additional Information about Cozumel Palace

Address: Av Rafael E Melgar km 1 5, Adolfo Lopez Mateos, Cozumel 77600, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Cozumel Palace 4*
Number of rooms: 175
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Also Known As:
Cozumel Palace Hotel Cozumel
Palace Hotel Cozumel
Plaza Las Glorias Cozumel
Palace Cozumel
Cozumel Palace Resort

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