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Cozumel Palace

Travelers' Choice award winner
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Av Rafael E Melgar km 1 5, Adolfo Lopez Mateos, Cozumel 77600, Mexico
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1 room 1 adult
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3,142 Reviews from our TripAdvisor Community

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Cleveland, Ohio
2 reviews
5 of 5 stars Reviewed yesterday NEW

Rocia and Isabelle made our day trip very special for my family of 10 hermanas. They were fully prepared to meet all of our needs when we arrived and did a beautiful job making the day wonderful. The Hotel lunch buffet is the absolute best

Helpful?
Thank Lizzy B
Virginia
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I've stayed at this property many times and will continue to go back. I've been going to Palace for 8 years and the same smiling friendly faces are always there to greet me (Pascual, Sara, Serena, Miguel). The palace brand is very solid and I've stayed at other properties but Cozumel feels smaller, more intimate and is my favorite. Be... More 

Helpful?
1 Thank ScubaTomas
Kitchener, Canada
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

My son and his wife had seen this property while visiting on a cruise. They said it was very nice although they didn't make it past the lobby. After reading many reviews on tripadvisor my wife and I decide to take our son and his wife for a week at Cozumel Palace. Like everyone else you cant say enough about... More 

Helpful?
Thank hse_guy
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 4 days ago NEW via mobile

My mother picked the cozumel palace as the last thing on her bucket list. Out of the 8 that went only 4 came back in one piece. The floors are extremely slippery. 1 broke her wrist, 1 required 10 stitches, and 2 sprained an ankle. The resort would not claim any responsibility for the floors and said there were signs.... More 

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4 Thank Carl S
Chicago, Illinois
Level Contributor
23 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We recently spent a day here while visiting Cozumel, using our all-inclusive wristband from our stay at the Playcar Palace. We did not stay overnight, but used the pool and restaurants during the day. The poolside staff and service were great. The pool setup was awesome. There was an infinity pool on the top level, and regular pool with bar... More 

Helpful?
Thank SidFarkus
Franktown, Colorado
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

Fantastic staff and service. Good all inclusive venue close to town for shopping. Limited night life other than the bar. Only hassle is the pressure to listen to a presentation to become a member. Nice pool area right on the ocean.

Helpful?
Thank AmyEverette
Oconomowoc, Wisconsin
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Top shelf food, service and rooms! This definitely is a 5 star resort. The snorkeling right outside the resort is superb (and I have snorkeled all over the world). I also love renting a scooter or jeep and driving to the beach bars on the south end of the island. i.e. Bob Marley's, Coconuts, to name a few. Highly recommend... More 

Helpful?
Thank basset313
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW via mobile

Cozumel does not have much competition with other hotels. It is not like Cancun and other areas of Mexico. It is a diving area with limited hotels resorts. From my first visit to my recent third I really like the Cozumel Palace and would stay here again & again provided I could reserve a room that is perfect and could... More 

Helpful?
1 Thank Floridafunseeking
Chicago, Illinois
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We had a great getaway. The staff here always went above and beyond to help us. They made us feel like family. The Mexican restaurant didn't have enough servers and the 4 of us waited @2hours just to get our appetizer. However, the rest of the restaurants and even the pool snack bar well made up for the experience at... More 

Helpful?
Thank CzechGal1
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 1 week ago

Keep in mind we joined about a decade ago now. This is our third stay in cozumel and our fifth stay at palace resorts. Every trip seems to get more and more stressful in what we must fight for in treatment. And with the ever changing membership levels our membership is no longer treated as if it matters anymore. But... More 

Helpful?
4 Thank Jeremy S
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