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All 58 Cozumel hotels

Cozumel Palace

4.0 of 5 Resort (All-Inclusive)   |   Av Rafael E Melgar km 1 5, Adolfo Lopez Mateos, Cozumel 77600, Mexico
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93%
Ranked #3 of 58 hotels in Cozumel
A recent review
5 of 5 stars reviewed yesterday
TexasShoeGirl Arlington, TX
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2,401 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (839)
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English first
Arlington, TX
Reviewer
4 reviews 4 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

First off, please read this review with my knowledge of staying at 15+ All-inclusive resorts in Mexico over the last 15 years and take it as you will. Cozumel Palace is amazing! We traveled July 18th - 25th. Number one, check-in was easy and quick, fresh towel, fruity island drink and we were upgraded from ocean view to ocean view... More

Was this review helpful? Yes 1
AlCamacho, Gerente at Cozumel Palace, responded to this review

Dear TexasShoeGirl We Thank you for taking the time to write an extensive and honest review about your recent stay and share it with all through Trip Advisor, we trust others will find useful all your kind comments about us. Feedback is important to us, it help us to know if we are doing things right or if we have... More

Monterey Bay California
Reviewer
3 reviews 3 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

My husband and I travel every summer to Mexico! One week is always spent at Cozumel Palace, our home away from home! The resort is small and quaint and that's what gives it the "Family" atmosphere. We have many friends there who make our stay so delightful. As we arrive we meet our friend Pascual, who greats us with open... More

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Newburg, Missouri
Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

The whole family loved this resort. Best experience so far hands down. Made the Grand Occidental look inadequate. The food was awesome! The employees were the best! The way the whole resort was set up was convenient, easily accessible, and completely guest friendly. Every one was very helpful with us planning our excursions. I was leary of the $1500 room... More

Was this review helpful? Yes 2
AlCamacho, Gerente at Cozumel Palace, responded to this review

Dear caroline_geoff We are certainly pleased to understand from your comments about your recent trip that you enjoyed the resort staff, hotel and accommodating service experience. I know our team members will be happy to learn about your kind remarks and recognition of their efforts to meet your needs.We thank you for sharing your experience on Trip advisor. We will... More

Swansea, Illinois
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This resort is so wonderful. It is small and personal. The staff prepared a wonderful dinner for us after we spent the day at this resort. I only wish we hadn't had to rush off to catch the ferry. I highly recommend this resort to anyone who wants to stay somewhere where everyone knows your name.

Was this review helpful? Yes 1
AlCamacho, Gerente at Cozumel Palace, responded to this review

Dear LVCocoPebbles We are very pleased to read your appraisal of our team, services and facilities and I know our team members will be glad to learn about how you feel in recognition of their efforts to meet your needs. We certainly look forward to welcoming you back in the very near future. Cordially, Alfredo Camacho Public Relations alcamacho@palaceresorts.com More

Dallas, Texas
Senior Contributor
24 reviews 24 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

First time to stay here. This is a nice place. The service is above par for any place I have stayed in Mexico. The staff are very helpful and always smiling. They make you feel very comfortable here. Food gets a little tiring after a week here, we chose to eat out the last few nights. Breakfast is great and... More

Was this review helpful? Yes 4
AlCamacho, Gerente at Cozumel Palace, responded to this review

Dear gconley27 Thank you for giving us an opportunity, we are pleased to learn you are happy with your recent stay, your comments are appreciated. Our hope is that every vacation be a memorable and enjoyable one. We sincerely hope that you will return to Cozumel many more times. Regards, Alfredo Camacho Public Relations alcamacho@palaceresorts.com More

Hobbs, New Mexico, United States
Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

The Cozumel Palace was exceptional! From the moment we stepped out of the taxi until the moment we left, the hospitality, food, entertainment, snorkeling, tours, EVERYTHING, was amazing. I could not have asked for a better vacation. Every staff member I encountered went above and beyond to be friendly and accommodating. The concierge room was breath-taking! Snorkeling right off of... More

Was this review helpful? Yes 1
AlCamacho, Gerente at Cozumel Palace, responded to this review

Dear WendyHaggerton We are pleased that you enjoyed your room, the hotel and the friendliness of our staff. I will make sure to let the team members know that their efforts are appreciated and have not gone unnoticed. Our hope is that every vacation be a memorable and enjoyable one. We thank you for your preference and for you kind... More

Orange, California
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Our second time at Cozumel Palace and not dissapointed !!!!! Eveyone from the Bell Boys to the entertainment ( Daniel, Gabriel, Sigei, Manuela, Rod, & Alejandro) was professional & enthusiastic. The food and service was GREAT ! The only problem was the dive shop " Aqua Safari." The staff in the shop were not attentive and appeared to me they... More

Was this review helpful? Yes 2
AlCamacho, Gerente at Cozumel Palace, responded to this review

Dear Jo m First of all thank you for your second visit and for taking the time to share you experience. Our team members were pleased to be mentioned. It saddens us how you feel about the dive shop staff, we will work with them to offer the same quality of service to all our guests. Hopefully we can have... More

Contributor
11 reviews 11 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

My husband and I recently traveled to Cozumel with our 18 and 15 year olds. This was our fourth time to the island and first stay at Cozumel Palace. We cannot wait to return! The resort was so clean and well cared for and the staff made your enjoyment their first priority. We stayed in a street side room, I... More

Was this review helpful? Yes 1
AlCamacho, Gerente at Cozumel Palace, responded to this review

Dear gina s On behalf our team members, I would like to thank you for taking the time to write an informative review on TripAdvisor about your stay with us. If you had a great time with us, it means we fulfill our main goal to create beutiful memories in your vacation. Your kind comments and observations are appreciated due... More

Greenville, Mississippi
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Our stay at the Palace was in July of 2014 - we have just returned. I cannot begin to say enough positive things about this place! We were part of a dive group - so we were not a part of the decision making process on where to stay, but I have recommended it to the dive shop and have... More

Was this review helpful? Yes 1
AlCamacho, Gerente at Cozumel Palace, responded to this review

Dear bpflowers1 It was an honor to have had the opportunity to serve you. Your comments about our resort, staff and diving was most motivating. We thank you for taking the time to share on Trip Advisor your kind words and observations following your recent stay with us. We look forward to welcoming you back again soon and hope you... More

Little Rock, Iowa
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

The resort itself is amazing! The food is what you would expect to better than expected. The drinks are NEVER watered down. The wait staff is always there when you need them! The room service is amazing! The view is to die for, and they do very much aim to please....BUT, and its a HUGE BUT, the dive shop is... More

Was this review helpful? Yes 4
AlCamacho, Gerente at Cozumel Palace, responded to this review

Dear LeeleeFB Thank you for taking the time to write your comments on TripAdvisor about your recent stay with us and your experience with Aqua Safari the dive shop in house. Your remarks are very much appreciated as they help us to improve our service. We are certainly pleased to understand from your comments that you enjoyed the resort staff,... More

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Hotel Summarization (Beta)

What travelers say

  • Very good(63)
  • Room service(47)
  • Italian restaurant(28)
  • Pool area(21)
  • Romantic dinner(20)
  • Great time(19)
  • Ocean views(19)
  • Cruise ship(14)
  • Couples massage(13)
  • Junior suite(12)

Additional Information about Cozumel Palace

Address: Av Rafael E Melgar km 1 5, Adolfo Lopez Mateos, Cozumel 77600, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Cozumel Palace 4*
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Also Known As:
Cozumel Palace Hotel Cozumel
Palace Hotel Cozumel
Plaza Las Glorias Cozumel
Palace Cozumel
Cozumel Palace Resort

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#1 Luxury Hotel in Cozumel #1 Top resorts Hotel in Cozumel #1 Spa Hotel in Cozumel
Hotel Class
Official Description (provided by the hotel)
Not too long ago, Cozumel Island was revealed to the world with all its charm. Now adventure travelers, divers and nature lovers are discovering Cozumel Palace, the stunning resort bathed by the blue waters of the Caribbean Sea. Experience the true meaning of luxury and fun. Enjoy the amenities and attention to detail from the moment you arrive. Our Cozumel Palace will take your breath away! ... more   less 
Number of rooms
175

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