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Cozumel Palace

Travelers' Choice award winner
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Av Rafael E Melgar km 1 5, Adolfo Lopez Mateos, Cozumel 77600, Mexico
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$1500 Resort Credit
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2,851 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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2 reviews
4 of 5 stars Reviewed yesterday NEW

We have stayed at Cozumel Palace 5 times in the last 6 years. We love the hospitality, the feeling of "family", the staff, the views and the atmosphere. We are never disappointed and we have grown to know many of the staff and they remember myself and my children. Fabiola, la capitan de meceros, Gabrielle our breakfast waiter that always... More 

Was this review helpful? Yes 1
Chicago, Illinois
2 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

My wife and I just returned from our wedding at Cozumel Palace. We had 78 people in our wedding group. Our events included a rehearsal, rehearsal dinner, wedding ceremony on the wedding terrace, cocktail hour on the pool terrace, dinner, and reception on the pool terrace. Everything onsite was exceptional from the service, to the food, to the accommodations. There... More 

Was this review helpful? Yes 1
Greenwood, Arkansas
Reviewer
3 reviews 3 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Visited June17-24, Service staff was absolutely wonderful. Staff was friendly, well trained, professional, extremely willing to please their guests. We have been to numerous AI in Mexico and the staff and service was 5+. Food was very good with the exception of some tough beef cuts (strip and ribeye needed some tenderizing). The best thing at the restaurants was the... More 

Was this review helpful? Yes 1
Toronto, Canada
Senior Contributor
33 reviews 33 reviews
7 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This hotel has no beach, but amazing ocean! My husband and I visited while staying at Playacar palace, we went snorkeling and diving, we had a great time! The dive shop Aqua safari was fantastic! I will seriously consider staying there next time!

Was this review helpful? Yes 1
San Diego, California
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Wow -where to start. On a positive note, the food is great. The waiters, hostesses, and bartenders are terrific (thanks Edwardo!). The rooms are nice and all have a good view. The location is excellent - a quick walk to town. The intro with a drink and a flower is excellent when you check in. I wanted to love this... More 

Was this review helpful? Yes 2
New York City, New York
Senior Contributor
37 reviews 37 reviews
18 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

While staying at the Playacar Palace Resort, we visited it's sister resort at the Cozumel Palace. The ferry dock is 5 minutes from the Playacar Palace resort. Three ferries service access to Cozumel from Playa de Carmen. Whichever ferry you use, always buy a one way ticket each way. A roundtrip ticket will limit you to a much longer return... More 

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1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

Very nice hotel. Rooms were nice and big. Hotel staff service was great! Jesus at the lobby bar was awesome! Once lobby bar closes at night hotel is quiet. Don't waste your time going to the time share at Playacar Palace stay and enjoy your hotel.

Was this review helpful? Yes 1
Amherst Ohio
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW via mobile

Nice hotel on the water but no beach. Food was very good and nice entertainment. Staff was very accommodating and friendly. Water is crystal clear. Snorkeling right off the resort. Kind of pricey but resort offered resort credits to use for some extras.

Was this review helpful? Yes 1
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I traveled here from Jun 10th-14th, 2015 and our stay was amazing. Upon arrival, we were met at the door with a cool towel and a complementary cocktail. Check in was extremely easy and there was the most pleasant aroma in the front lobby. Our room was on the first floor, right beside the spa which was never a problem.... More 

Was this review helpful? Yes 2
1 review
4 of 5 stars Reviewed 1 week ago

First off Cozumel Palace is a beautiful resort. The bar, room, and wait staff is amazing and seem to cater to your every need. However, the high pressure sales tactics associated with the "time share" staff is relentless and extremely deceptive. Their tactics boarder on scam and fraud practices. Advice #1: Forget about the $1500 resort credit. Book your own... More 

Was this review helpful? Yes 12
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