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All 57 Cozumel hotels

Cozumel Palace

4.0 of 5 Resort (All-Inclusive)   |   Av Rafael E Melgar km 1 5, Adolfo Lopez Mateos, Cozumel 77600, Mexico
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Ranked #3 of 57 Hotels in Cozumel
A recent review
5 of 5 stars reviewed 2 days ago
Mary T
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2,457 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (864)
Date | Rating
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English first
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

Our stay here was perfection. The food was amazing and the service unbelievable. The resort credit process was a little disorganized but very generous. The spa staff was professional and I got one of the best massages ever. We will definitely go back.

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Moscow, Russia
1 review
3 of 5 stars Reviewed 2 days ago NEW

It is a nice hotel, pretty clean with nice staff. however there were a few cons: food is really average (except for dinners at italian restaurant), waiters are average (except for the same italian restaurant) - 3 out of 4 dishes were brought wrong at the mexican restaurant of the hotel, the food was oversalted and not specian. breakfast and... More

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Chicago, Illinois
1 review
5 of 5 stars Reviewed 3 days ago NEW

We Loved our stay at Cozumel Palace! We were welcomed immediately! The resort is beautiful and the location is excellent! Our room faced the water (as do the majority of the rooms) and overlooked the pool area. Our room was always clean. However, the best feature is the staff! Our pool server, Francisco (Roger) was awesome! Jorge and Ricardo and... More

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Las Vegas, Nevada, United States
1 review
5 of 5 stars Reviewed 3 days ago NEW

100% recommend this resort to anyone looking for a relaxing vacation with friendly staff, great food and a beautiful property. I work at a four diamond resort and recognize great service and they exceeded my expectations. Great value and they even provided us a flat screen to stream week one of the NFL at no additional charge. Already planning my... More

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Mexico City, Mexico
Reviewer
3 reviews 3 reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

The standard of the palace resorts still in a high level. Not a huge hotel al Moon Palace, but with everything you need. Great service at all areas. The only thing I can complain about, is that it has no beach, but you can expect that because you're on a coral island! Great Place.

Was this review helpful? Yes 1
Valparaiso, Indiana
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

We Loved our stay at Cozumel Palace! We were welcomed immediately! The resort is beautiful and the location is excellent! Our room faced the water (as do the majority of the rooms) and overlooked the pool area. Our room was always clean. However, the best feature is the staff! Our pool server, Francisco (Roger) was awesome! We consider him family!... More

Was this review helpful? Yes 1
San Francisco, California
Contributor
11 reviews 11 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

First time to Cozumel and the Cozumel Palace. Although it is not as grand as the Moon Palace which has over 2000 rooms and a lot more to offer regarding the total package, this property was nice as the pace was much slower. Service standards were just as good. if you are looking for more choices to do things within... More

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McKinney
Contributor
18 reviews 18 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 1 week ago

If you are thinking about going to Cozumel, look no further! This resort is so amazing. The check in is smooth. All rooms face the ocean so don't worry about your room. The food is amazing. The chef's dinner is a fun time and great for wine lovers. The romantic dinner on the beach is absolutely divine. The courses are... More

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Beaver, Pennsylvania, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I cannot say enough about Cozumel Palace. The hotel is beautiful, the food is always expertly prepared, whether in one of the restaurants or out by the pool. The service is like nothing we have ever experienced. The moment u walk into the Palace, you become family. Roger, Arturo, Su Hey....just to name a few......you will always be a very... More

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Ortonville, Michigan
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Overall, a wonderful, relaxing, personalized vacation. This Palace resort is smaller than most, but the level of detail and service is not compromised! The staff were always there with a smile, a drink, or an offer to talk. They made my mother and I feel like VIP guests. The quality of the food and nightly entertainment were excellewnt as well.... More

Was this review helpful? Yes 1
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Hotel Summarization (Beta)

What travelers say

  • Very good(63)
  • Room service(47)
  • Italian restaurant(28)
  • Pool area(21)
  • Romantic dinner(20)
  • Ocean views(19)
  • Great time(19)
  • Cruise ship(14)
  • Couples massage(13)
  • Junior suite(12)

Additional Information about Cozumel Palace

Address: Av Rafael E Melgar km 1 5, Adolfo Lopez Mateos, Cozumel 77600, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Cozumel Palace 4*
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Also Known As:
Cozumel Palace Hotel Cozumel
Palace Hotel Cozumel
Plaza Las Glorias Cozumel
Palace Cozumel
Cozumel Palace Resort

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