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All 56 Cozumel hotels

Cozumel Palace

4.0 of 5 Resort (All-Inclusive)   |   Av Rafael E Melgar km 1 5, Adolfo Lopez Mateos, Cozumel 77600, Mexico
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Ranked #3 of 56 hotels in Cozumel
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2,431 people have reviewed this hotel

Traveler rating
    1,879
    392
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616
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (853)
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English first
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

Third stay at Cozumel Palace and will never go anywhere else! The service is so outstanding. The facilities are terrific! Never disappointing. Thanks again for an awesome week! The food is delicious and the wait staff is like no other. The rooms are perfectly equipped. The view was incredible.

Was this review helpful? Yes 2
Ocean City, Maryland
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 2 days ago NEW

I stayed at Cozumel Palace in August with my 13 year old daughter. The property is clean and fresh. The rooms are clean, comfortable and beautiful. I am usually dubious of all inclusive but the food was very good. The staff was friendly and the views from the hotel exceptional. This was our first vacation in Cozumel and because the... More

Was this review helpful? Yes 1
Wilmington, CA
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We have been back from a beautiful relaxing week at the Cozumel Palace and wanted to add and update. Again the resort staff especially Fabiola and head Chef Maximo were great like we have come to appreciate. We received the continuous attention with a personnel touch that has not been match by any other resort. Again for the second year... More

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Austin, Texas
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This property is the old Plaza Las Glorias which was neither. The middle floors are very noisey in that you can hear flip flops coming from 100 steps away. Nothing ear plugs won't solve. We have not stayed on the upper floors but had read that they are much quieter. The service was impeccable and the food was great. If... More

Was this review helpful? Yes 1
Los Angeles, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

I had an incredible time here. The island is more beautiful than I thought. All tours are great. People at the hotel are awsome, a few to name, Ricardo, Emmanuel, and Nelson. Thank you for the great time. Will be seeing you in the future.

Was this review helpful? Yes 1
Kansas City, Missouri
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Everyone on staff is friendly and goes out of their way to help. We had a few special requests that were taken care of with a smile. The place is always clean, food is great. We had a few issues getting our dives booked, names were changed around, dates changed, information lost, etc. We were told that Palace had recently... More

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Birmingham, Alabama
Contributor
12 reviews 12 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Everything that other reviewers have said about this resort (the friendliness, attention to detail, and service) is all true. I don't think I can complain about anything at the resort. We stayed for 7 nights and received $1500 in resort credits. We spent those credits on 5 days of morning dives, trip to Chankanaab Park/swimming with dolphins, and a couples... More

Was this review helpful? Yes 1
Austin, TX
2 reviews
4 of 5 stars Reviewed 5 days ago NEW

The Palace is spotless, the staff is incredible and the views are breathtaking. We stayed 4 nights and spent nearly the entire time on the property and never got bored. The guests are generally 40+ and are there to relax, not party like rock stars. Don't get me wrong, a good time is had by all, but this is not... More

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Grand Forks, North Dakota
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We have been to the Palace many times and yet again we were treated with the best service ever! The resort is clean and beautiful, the food exceptional - in all restaurants. We travel frequently and it is by far the best service of any hotel we have stayed in, our sincere thanks for another FANTASTIC vacation! Jay and Deb

Was this review helpful? Yes 2
Lusby, Maryland, United States
1 review
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Hi. My wife and I went to Palace Coz for our honeymoon 10/2013. I have been to the Island over 15 times, and have stayed at many of the hotels. Palace is by far the best experience I have ever had. Staff, Food, Accommodations, Spa,,,,everything...except Diving. We stayed this time for 9 days Always clean, room A/C worked great for... More

Was this review helpful? Yes 5
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Hotel Summarization (Beta)

What travelers say

  • Very good(63)
  • Room service(47)
  • Italian restaurant(28)
  • Pool area(21)
  • Romantic dinner(20)
  • Ocean views(19)
  • Great time(19)
  • Cruise ship(14)
  • Couples massage(13)
  • Junior suite(12)

Additional Information about Cozumel Palace

Address: Av Rafael E Melgar km 1 5, Adolfo Lopez Mateos, Cozumel 77600, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Cozumel Palace 4*
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Also Known As:
Cozumel Palace Hotel Cozumel
Palace Hotel Cozumel
Plaza Las Glorias Cozumel
Palace Cozumel
Cozumel Palace Resort

2,804 photos of this hotel

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Amenities (66)
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Beach (6)
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Infinity Pool (9)
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Junior Suite #120 (40)
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Junior Suite #436 (37)
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Junior Suite #515 (32)
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Restaurants and Bars (27)
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The Hotel (29)

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#1 Luxury Hotel in Cozumel #1 Top resorts Hotel in Cozumel #1 Spa Hotel in Cozumel
Hotel Class
Official Description (provided by the hotel)
Not too long ago, Cozumel Island was revealed to the world with all its charm. Now adventure travelers, divers and nature lovers are discovering Cozumel Palace, the stunning resort bathed by the blue waters of the Caribbean Sea. Experience the true meaning of luxury and fun. Enjoy the amenities and attention to detail from the moment you arrive. Our Cozumel Palace will take your breath away! ... more   less 
Number of rooms
175

Questions & Answers

Here’s what questions travelers have asked, with answers from representatives of Cozumel Palace and other travelers.
3 questions

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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