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Cozumel Palace

4.0 of 5 Av Rafael E Melgar km 1 5, Adolfo Lopez Mateos, Cozumel 77600, Mexico
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Cozumel Palace
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Cozumel Palace
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2,500 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Farmville, North Carolina, United States
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

This was the best vacation ever! Alejandro, Gabriel, Daniel, Heri, Angel and every other employee that I don't know their names were very attentive and went above and beyond to ensure that our vacation was the best. Diving was great and convenient (even though this mature woman would have preferred someone to carry my dive gear). All requests were meet... More

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Oklahoma City, Oklahoma, United States
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I've tried a few other Cozumel All Inclusives, and this is by far the best! I honestly don't care to hotel shop any more. We stayed October 21-25. Our room was amazing and the staff and service were incredible. They even surprised us with an anniversary cake to our room! As far as food is concerned, the breakfast and lunch... More

Was this review helpful? Yes 2
Saint Louis, Missouri
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Had yet another great stay at the Palace, end of October. This resort surpasses our expectations, once again! Food is outstanding, and service is second to none. If you dont see something you'd like, just ask! Fernando and Sylvia once again went waaaay above and beyond, to make sure our stay was memorable. Ricardo took very good care of us,... More

Was this review helpful? Yes 2
Fort Worth, Texas
17 reviews 17 reviews
9 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I stayed at the Cozumel Palace October 2015. It was actually my 4th time there and I keep returning because I know what to expect there…quality service, comfortable rooms, excellent meals and a wonderful staff. This time was no exception!

Was this review helpful? Yes 2
Fort Lauderdale, Florida
Top Contributor
58 reviews 58 reviews
18 hotel reviews
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed 1 week ago

We had a really grand time at the Cozumel Palace. Our Jr. Suite was spacious and clean with a nice sized bathroom and big balcony. It had a great ocean view - as do almost all of the rooms. We got to the resort at about 2:15p but our room was not ready. This seemed odd as they had under... More

Was this review helpful? Yes 9
Canton, Michigan
1 review
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel is nice and the workers are absolutely amazing and have great customer service. The rooms are clean and nice. The food is okay. The hotel management has some serious (scam) charges. When you check in you receive a bracelets. If you lose it for any reasons, then you will have to repurchase part of your vacation, you will... More

Was this review helpful? Yes 8
Colorado Springs, Colorado
14 reviews 14 reviews
8 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 1 week ago

I have just returned from six-nights at the Cozumel Palace with friends and family; our second annual Girls' Trip! Our check-in was one of the smoothest of any resort in Mexico that I have experienced. Cool towel, refreshing drink, and a smiling face at the reception desk. One of our two rooms was not ready when we arrived, but we... More

Was this review helpful? Yes 5
Elk Grove, California, United States
3 reviews 3 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

Last year we thought that this was the best of the best. This year we are not as enthusiastic. The Palace still has great top shelf adult beverages (at the bars not necessarily in the rooms). It still has some of the best dining options of any all inclusive I have been at. The staff ( especially the beverage and... More

Was this review helpful? Yes 5
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This was our first all-inclusive vacation trip. Aside from the time it took to get there, the experience was amazing. The food was excellent (you have to try the Banana's Foster!!) the staff treated us like gold. It was nice being there in off-season as it wasn't too busy The Resort is close to most anything on the island. Special... More

Was this review helpful? Yes 1
Akron, OH
11 reviews 11 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My husband and I stayed here for 6 nights in early October. We had a wonderful stay, from beginning to end. Our welcome was warm and inviting, and our checkout was efficient and simple. This was our first experience with an all-inclusive and we not sure what to expect. We were impressed with the food and with the pleasant service.... More

Was this review helpful? Yes 3
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Hotel Summarization (Beta)

What travelers say

  • Very good(63)
  • Room service(47)
  • Italian restaurant(28)
  • Pool area(21)
  • Romantic dinner(20)
  • Great time(19)
  • Ocean views(19)
  • Cruise ship(14)
  • Couples massage(13)
  • Junior suite(12)

Additional Information about Cozumel Palace

Address: Av Rafael E Melgar km 1 5, Adolfo Lopez Mateos, Cozumel 77600, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Cozumel Palace 4*
Number of rooms: 175
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Also Known As:
Cozumel Palace Hotel Cozumel
Palace Hotel Cozumel
Plaza Las Glorias Cozumel
Palace Cozumel
Cozumel Palace Resort

2,811 photos of this hotel

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Pool/beach area (382)
Hotel & grounds (457)
View from room (267)
Room/suite (361)
Videos (13)
Dining (179)
Bathroom (32)
Business center/function rooms (11)
Family/play areas (10)
Other (843)

Expert photos: Taken by TripAdvisor travel experts

All expert photos (252)
Amenities (66)
Beach (6)
Infinity Pool (9)
Junior Suite #120 (40)
Junior Suite #436 (37)
Junior Suite #515 (32)
Kiddy Pool (1)
Pool (5)
Restaurants and Bars (27)
The Hotel (29)

Management photos: Courtesy of the property manager

All management photos (5)
Hotel & grounds (2)
Room/suite (1)
Pool/beach area (2)
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