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Cozumel Palace

4.0 of 5 Av Rafael E Melgar km 1 5, Adolfo Lopez Mateos, Cozumel 77600, Mexico
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Cozumel Palace
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Cozumel Palace
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2,676 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Hartsville, South Carolina, United States
Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
4 of 5 stars NEW

I'm not a diver but those in my party enjoyed the resort credits for diving. The food was exceptional and the staff went over and beyond in attentiveness. If you're looking for a wonderful diving resort, this is the one. However, if you'd like a beach or plenty of scenery and space to move, you may want to keep looking.... More 

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Fort Lauderdale, Florida
Top Contributor
79 reviews 79 reviews
30 hotel reviews
75 helpful votes 75 helpful votes
5 of 5 stars Reviewed yesterday NEW

I rarely go anyplace for a second time within two or three years. However, I chose to go back to the Cozumel Palace after just 4 months. I think that says a lot about my opinion of the hotel (and the cold weather at home). None of my admiration from the first visit wore off. It was a different experience... More 

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Troy, Michigan
5 reviews 5 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We recently came back from a week long trip to Cozumel Palace with two other couples. I was the only person in the group who did not scuba dive and I had a great time. We have stayed at other Palace Resorts and been very happy and this was no exception. The hotel is much smaller than the other Palace... More 

Was this review helpful? Yes 1
Vista, California, United States
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Very pretty resort with excellent staff in all areas. We thought the all inclusive charge of $174 per persons was out of line with services offered. $1500 resort credit was very limited and difficult to use. Nice once but would not go back.

Was this review helpful? Yes 1
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I can only add to the most recent reviews posted to say that the location was excellent, the property super (also the love the smaller size) the food way above average and with no reservation lines and no limits, all a la carte dining, it really was special and unique from our other all inclusive experiences. Our son couldn't get... More 

Was this review helpful? Yes 2
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I have been to several Palace resorts but always enjoy this one. It has to have some of the nicest most helpful employees working for Palace. Anna at desk - always helpful, Bernice as Guest Relations - Great, Heri and Gabriel - waiters- Super & Sylvia also. Great food severval resturants, This year the additon of Juan the Wine sommelier.... More 

Was this review helpful? Yes 2
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW via mobile

My husband and I were just spoiled for a week at the Palace Cozumel! We purchased the deluxe honeymoon upgrade, and the special dinner, rose petal spa and all other details of our stay were amazing. The staff are exceptionally friendly and will bend over backwards to make your stay exceptional! The food was wonderful, and classy with a nice... More 

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Houston, Texas
2 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Just returned today 3/1/15 from a 3 night 4 day trip to Cozumel and stayed at Cozumel Palace. I highly recommend CP. The place looked good, extremely clean, I was amazed at the polite and helpful attitude of ALL the people at Cozumel Palace! WOW! Impressive and welcoming. I enjoyed the bar, food, evening shows, volley ball in the pool,... More 

Was this review helpful? Yes 4
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We blindly chose this resort based on size - if you want the convenience of an all-inclusive with the feeling of a smaller more intimate resort with GREAT service, this is your resort. Another nice convenience was its location to downtown Cozumel which you can walk to. Upon arrival, the outside of the resort isn't much of an impressions, and... More 

Was this review helpful? Yes 4
Grover Beach, California
4 reviews 4 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

A very relaxing and enjoyable week, the food was fabulous, the room service was excellent and the rooms were immaculate. The staff help us plan our trips to the Mayan ruins and a day of swimming with the Dolphins and stingrays,

Was this review helpful? Yes 1
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Hotel Summarization (Beta)

What travelers say

  • Very good(57)
  • Room service(42)
  • Italian restaurant(28)
  • Pool area(17)
  • Romantic dinner(17)
  • Great time(15)
  • Ocean views(15)
  • Cruise ship(13)
  • Fire show(10)
  • Junior suite(10)

Additional Information about Cozumel Palace

Address: Av Rafael E Melgar km 1 5, Adolfo Lopez Mateos, Cozumel 77600, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Cozumel Palace 4*
Number of rooms: 175
Reservation Options:
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Also Known As:
Cozumel Palace Hotel Cozumel
Palace Hotel Cozumel
Plaza Las Glorias Cozumel
Palace Cozumel
Cozumel Palace Resort
Hotel Style:
#1 Top resorts Hotel in Cozumel
#1 Luxury Hotel in Cozumel
#1 Spa Hotel in Cozumel

2,921 photos of this hotel

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Dining (212)
Hotel & grounds (483)
View from room (296)
Pool/beach area (421)
Business center/function rooms (15)
Room/suite (376)
Bathroom (32)
Family/play areas (10)
Videos (14)
Other (805)

Expert photos: Taken by TripAdvisor travel experts

All expert photos (252)
Amenities (66)
Beach (6)
Infinity Pool (9)
Junior Suite #120 (40)
Junior Suite #436 (37)
Junior Suite #515 (32)
Kiddy Pool (1)
Pool (5)
Restaurants and Bars (27)
The Hotel (29)

Management photos: Courtesy of the property manager

All management photos (5)
Hotel & grounds (2)
Pool/beach area (2)
Room/suite (1)
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