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Cozumel Palace

Travelers' Choice award winner
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Av Rafael E Melgar km 1 5, Adolfo Lopez Mateos, Cozumel 77600, Mexico
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Cozumel Palace
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Cozumel Palace
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2,753 reviews from our community

Traveler rating
    2,118
    448
    105
    50
    32
See reviews for
703
1,459
32
17
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (988)
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Atlanta, Georgia
Contributor
11 reviews 11 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed yesterday NEW

My husband, teenage daughter and I enjoyed a spring break vacation at Cozumel Palace in March. Having only visited Cozumel during cruise stops in the past, this was our first time visiting Cozumel for an extended stay. Overall, our experience was very good. The diving was spectacular! We enjoyed Aqua Safari, which was very convenient and professionally run. Our room... More 

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Victoria, Canada
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed yesterday NEW

It feels like "coming home" when we walk into the lobby of the Cozumel Palace for the first time each trip. Welcoming, smiling, familiar faces all around us. We are really made to feel special every moment of our stay at Cozumel Palace. We go to Cozumel for the diving, which is amazing there. We love the location of the... More 

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Cleveland, Ohio
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

As a Palace Premier member this was my first time at The Cozumel Palace. Easy transfers from the airport, Nice greeting, cool towel, fruity drink at reception. Smaller resort than Moon, Aventura (now unfortunately Hard Rock). Lovely room with sitting area/ocean front view, Jacuzzi tub, nicely decorated, bathroom with shower and quality toiletries supplied. Way room set up it was... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 2
New York City, New York
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

Just finished four nights at the Cozumel Palace. Great property with excellent staff. Major issue with pushy sales staff at checkin almost ruined it for us, but happy we got over it - even became a fun challenge for us to avoid them in the lobby after our first encounter. Terrible first impression, but property and staff made up for... More 

Was this review helpful? Yes 1
Greeley, Colorado
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Cozumel Island is a beautiful place to vacation. Cozumel Palace resort is a very wonderful place to stay. Cozumel Palace has many wonderful amenities, such as the spa, pool, restaurants and nightly entertainment that enhance the enjoyment of our stay with excellent attention to detail and service by the facilities staff. You really do not want for anything, the hotel... More 

Was this review helpful? Yes 2
Newport Beach, California
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

My husband and I went here to celebrate our 25th wedding anniversary. Thinking it would be a very nice quiet trip. Turned out to be the best trip we ever took. Fun friendly staff that speak English and love to entertain you. So much to do on site. The pool is awesome and so is the snorkeling and scuba diving... More 

Was this review helpful? Yes 2
Milwaukee, Wi
Contributor
11 reviews 11 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

We stayed with a family of 4 (two teen girls) in a family suite in April 2015. We have traveled throughout the Caribbean and Mexico for 20 years and prefer upscale resorts. Overall, this hotel was acceptable, but not a "resort" and not as depicted on the website. Hotel grounds: The hotel is much smaller than it appears on the... More 

Was this review helpful? Yes 3
Aurora, Illinois
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

We just got back yesterday and already want to go back! The resort was spectacular, location was terrific, and service and food were outstanding. We will definitely be making an annual trip to this resort!

Was this review helpful? Yes 1
Lexington, Kentucky, United States
Senior Reviewer
10 reviews 10 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

We stayed for a week for family vacation. The rooms were clean and cozy but the mattresses were by far the most comfortable I have ever encountered in a hotel, I have never slept better away from home. The service and staff were beyond anything we expected and one of the best parts of our stay. The food was very... More 

Was this review helpful? Yes 2
Toronto, Canada
1 review
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

This all inclusive did meet all of its promises and more. The "and more"part was not so special. When you check in they insist on telling you how you can use your resort points. This is a ploy to corner you for a hard sell session for their time share program. If you are able to resist and bypass this... More 

Was this review helpful? Yes 10
Hotel Review Summarization

What travelers say

  • Very good(42)
  • Room service(36)
  • Italian restaurant(19)
  • Romantic dinner(16)
  • Ocean views(13)
  • Great time(10)
  • Pool area(10)
  • Fire show(8)
  • Junior suite(8)
  • Couples massage(8)
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2,961 photos of this hotel

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Bathroom (32)
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Beach (6)
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Infinity Pool (9)
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Junior Suite #120 (40)
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Junior Suite #436 (37)
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Junior Suite #515 (32)
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Pool (5)
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The Hotel (29)

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