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Cozumel Palace

Travelers' Choice award winner
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Av Rafael E Melgar km 1 5, Adolfo Lopez Mateos, Cozumel 77600, Mexico
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Cozumel Palace
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Cozumel Palace
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2,794 reviews from our community

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713
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Shepherdsville, Kentucky
1 review
5 of 5 stars Reviewed yesterday NEW

Just got home from staying at the palace . It was great ! It was clean . I have never seen a resort as clean as this one . The people that work there were so friendly and polite. The weather was perfect. I am a very picky eater and worry there won't be things I like to eat. I... More 

Was this review helpful? Yes 1
New York City, New York
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

The COZUMEL PALACE was so terrific. Here’s how: 1/The rooms had Jacuzzis, the linens fresh and fluffy, the robes fit. 2/ The dining was exceptional and the wait staff impeccably kind and helpful. You did NOT have to make reservations for any restaurant!!! [Unlike Iberostar] 3/ The infinity pool and activities were a delight. No megaphones needed. Great music. Great... More 

Was this review helpful? Yes 4
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I have traveled to Cozumel over 30 years. My wife and I are scuba divers and Cozumel offers world class diving and is only 2 hours from Houston. There was a time when you didn't expect very good accomodations and chalk it up as "This is Mexico" The last ten years we don't dive any longer but enjoy Cozumel. The... More 

Was this review helpful? Yes 3
Toronto, Canada
Senior Contributor
22 reviews 22 reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

To start like everyone thinking of all inclusive we question how will the food/drink be? I can say that at the Palace it is amazing between all meals of the day. They alternate the options for each breakfast and lunch so that you don't get "bored" of the selections, which were also of high quality and very tasty. Then for... More 

Was this review helpful? Yes 5
Iowa
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

In Feb my husband & I stayed at Cozumel Palace for our 3rd time, as usual the service & food was perfect & all of our smiling faced friends were still there plus some! We were there over carnival so the resort was full but the service never showed it & carnival is so much fun!! Some kids had gotten... More 

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Was this review helpful? Yes 5
King of Prussia, Pennsylvania
1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

This was hands down THE BEST vacation I've ever been on. My husband and I have done several all-inclusive resorts in the Cancun/Riviera Maya, so we were skeptical about trying a smaller resort in Cozumel, but we were blown away by the exceptional service and breathtaking views. CP has the most attentive staff who spend all of their time making... More 

Was this review helpful? Yes 7
Dallas, Texas
Contributor
11 reviews 11 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

One of the best travel experiences we've had. Transfer to the resort from the airport is a breeze. Resort credits are awesome and enabled us to do activities we otherwise may not have. Noteworthy, on any resort credit spent there's a 16% tax incurred - the hotel staff are very up front about this. Among other activities, we used resort... More 

Was this review helpful? Yes 4
Canterbury
Senior Contributor
29 reviews 29 reviews
7 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We spent 12 nights at the Cozumel Palace travelling from England. We have stayed in many AI resorts in a number of countries and this was up there with the best. Its small, staff are extremely helpful and friendly, and not just after tips! (which we have found in other resorts). We received $2500 resort credits and came home with... More 

Was this review helpful? Yes 6
Austin, Texas
2 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

This is, hands down, the absolute best hotel on the island. Excellent service, very attentive staff, and the food is delicious. They know your name and go out of their way to make you feel like a very welcome family member. Need anything? Just ask! Hats off to Ana, Isidoro, Juan Carlos, Chobe, Fransiciso, Felipe and Fili....really, to the entire... More 

Was this review helpful? Yes 5
Tampa, Florida
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Food excellent, availability of restaurants, excellent. Very, very clean. Comfortable bed. Not a huge property which was nice. Never had to wait for an elevator, always found a beach/pool chair. Staff very attentive and friendly. Can't wait to go again.

Was this review helpful? Yes 3
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Infinity Pool (9)
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Junior Suite #120 (40)
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Junior Suite #436 (37)
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Junior Suite #515 (32)
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