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Cozumel Palace

Travelers' Choice award winner
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Av Rafael E Melgar km 1 5, Adolfo Lopez Mateos, Cozumel 77600, Mexico
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Cozumel Palace
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Cozumel Palace
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2,705 reviews from our community

Traveler rating
    2,088
    435
    102
    48
    32
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679
1,440
30
17
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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2 reviews
5 of 5 stars Reviewed yesterday NEW

Resort was luxurious, staff was kind, and hotel was very modern. Food was the best part. The waiters are consistently catering to you. Beautiful scenery of the water. The resort offered many tours/adventures linked with the hotel. Some of these include diving (our favorite), dolphins tours, and sting ray tours. Highly recommended resort! Great for families!

Was this review helpful? Yes 1
Chesterfield, Missouri
Contributor
16 reviews 16 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed yesterday NEW

Went to Cozumel Palace to scuba vacation and try their "all inclusive" - WOW! Beautiful waters to dive in. But the friendliness of the Yucatan people and their desire to do anything to please was unbelievable. Staff is cleancut, courteous, helpful; and they almost knew what you needed before you asked for it! Plenty of activities for all. Three large... More 

Was this review helpful? Yes 2
San Francisco
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We love to snorkel and this is the place for diving and snorkeling. Offers a great variety of food and service is great. Kudos to Cesar and Luis, waiters Evert, Francisco, Heri, and Roger, entertainment staff-Gabriel and Sue Hey. Nelson does a good job at Chankanaab but they need to get new life jackets at the snorkeling area-the orange ones... More 

Was this review helpful? Yes 2
Ridgefield, Connecticut
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Cozumel Palace is my second home. If I could, I would move into this wonderful resort. I love the staff and have gotten to know them over the years. They are so hardworking and always with a smile on their face. The resort is sparkling clean, the food is fantastic as Chef Max really knows how to present and create... More 

Was this review helpful? Yes 3
Doral, Florida
Contributor
19 reviews 19 reviews
3 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

Ship docked in Cozumel and we spend the day there, one of my favorite island to stop. Been here several times with wife and family. When in Cozumel rent a jeep and go on your own , don't follow the NORM and go were everyone goes. The island is a circle and easy to get around... When you go around... More 

Was this review helpful? Yes 2
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

Cozumel Palace exceeded all of my expectations. Not only was the resort absolutely beautiful with hammocks on each deck, fantastic rooms, food and drinks but the staff was AMAZING!! They treated us with respect and made sure you were happy. They constantly went above and beyond for you. I felt like I became friends with them which made it even... More 

Was this review helpful? Yes 2
East Brunswick, New Jersey
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Cozumel Palace exceeded expectations: They have the friendliest, most helpful and genuinely interested staff that we have found anywhere. Extremely clean, great amenities and good choices of food and beverages. And then the double hot tub in the room and the hammock on the balcony: Bliss x 2. The resort is never noisy, yet there is always the sound of... More 

Was this review helpful? Yes 3
Bensalem, Pennsylvania
Reviewer
3 reviews 3 reviews
3 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

My husband and I spend 4-5 weeks at the Cozumel Palace every Nov-Dec (last trip was 2014) and while doing some recent cruising in the Caribbean, we had day trips to Cozumel and so stopped in to visit at the Cozumel Palace. First, let me say we have NEVER had a problem at the palace and if we did, hotel... More 

Was this review helpful? Yes 6
MS
Top Contributor
111 reviews 111 reviews
17 hotel reviews
76 helpful votes 76 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

My wife and I recently took a spring break trip to Cozumel. I checked on Tripadvisor and selected the Cozumel Palace based on favorable reviews. The resort is located just south of the city pier and ferry landing, but close enough that you can walk to the center of San Miguel. A nice walk, but very touristy. The Palace is... More 

Was this review helpful? Yes 5
Reviewer
5 reviews 5 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We scrambled to find a place because our Cabo hotel was not available. Cozumel Palace is now a primary option for our spring break family trips. Great service, food, and entertainment. We went to Plya on a day trip but we're not impressed with the Palace there. Sting rays and dolphin excursions were well worth it.

Was this review helpful? Yes 7
Hotel Review Summarization

What travelers say

  • Very good(54)
  • Room service(41)
  • Italian restaurant(27)
  • Romantic dinner(17)
  • Pool area(15)
  • Ocean views(14)
  • Great time(13)
  • Cruise ship(11)
  • Fire show(10)
  • Junior suite(9)
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Bathroom (32)
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Amenities (66)
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Beach (6)
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Infinity Pool (9)
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Junior Suite #120 (40)
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Junior Suite #436 (37)
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Junior Suite #515 (32)
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Pool (5)
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Restaurants and Bars (27)
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The Hotel (29)

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