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All 58 Cozumel hotels

Cozumel Palace

4.0 of 5 Resort (All-Inclusive)   |   Av Rafael E Melgar km 1 5, Adolfo Lopez Mateos, Cozumel 77600, Mexico
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93%
Ranked #3 of 58 hotels in Cozumel
A recent review
5 of 5 stars reviewed yesterday
gina s
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2,395 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (835)
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English first
Contributor
11 reviews 11 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

My husband and I recently traveled to Cozumel with our 18 and 15 year olds. This was our fourth time to the island and first stay at Cozumel Palace. We cannot wait to return! The resort was so clean and well cared for and the staff made your enjoyment their first priority. We stayed in a street side room, I... More

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Greenville, Mississippi
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Our stay at the Palace was in July of 2014 - we have just returned. I cannot begin to say enough positive things about this place! We were part of a dive group - so we were not a part of the decision making process on where to stay, but I have recommended it to the dive shop and have... More

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Little Rock, Iowa
1 review
5 of 5 stars Reviewed 3 days ago NEW

The resort itself is amazing! The food is what you would expect to better than expected. The drinks are NEVER watered down. The wait staff is always there when you need them! The room service is amazing! The view is to die for, and they do very much aim to please....BUT, and its a HUGE BUT, the dive shop is... More

Was this review helpful? Yes 2
Richmond, Virginia
Senior Contributor
28 reviews 28 reviews
17 hotel reviews
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We stayed here in June, one couple and 2 twenty something year old females, two separate rooms. Hands down, the food was the best I have ever had at an all inclusive resort, each restaurant was exceptional and no reservations are required, you just mosey on in to whichever one you want to try that night. Reservations for activities was... More

Was this review helpful? Yes 2
Santa Fe, New Mexico, United States
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

First our bonefides or lack there of. We have not stayed in many all- inclusives in the past but instead travel mostly in Europe using the Michelin Guide Red except for dive trips. We decided to give the Palace a try because of the reviews and it's proximity to our favorite dive shop in Cozumel; for us, diving IS the... More

Was this review helpful? Yes 3
AlCamacho, Gerente at Cozumel Palace, responded to this review

Dear Mary M Thank you very much for your review, your perception and comments, are appreciated due feedback is important to us in our goal to make every vacation a memorable one. It is glad to know that you enjoyed your stay, we are pleased to note your positive comments about us, I will let the team members know that... More

Concord, North Carolina
Senior Contributor
30 reviews 30 reviews
19 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Been back a week from the Palace, needless to say, already planning a return trip. We arrived at the hotel at 10 am and our room was not ready as we expected. However, wires were crossed and no room available to freshen up or change was available either.New front desk clerk could not locate previously sent requests. Any way, the... More

Was this review helpful? Yes 3
AlCamacho, Gerente at Cozumel Palace, responded to this review

Dear cdill Your positive comments are more than apreciated, each of your visits your honor us with your kind observations about your recent stay, we hope to continue being your second home away from home and welcome you back for many more years to come. We do our best to make your vacations perfect, although some times due the operation,... More

Dallas, Texas
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

This trip was our 3rd time to the Cozumel Palace. We stayed for 2 weeks. We are not Palace Vacation members, nor have we ever been to a presentation (sharing that because I always wonder when I read reviews on resorts). I can't say enough about how wonderful the management/staff truly are in regard to going above and beyond every... More

Was this review helpful? Yes 5
AlCamacho, Gerente at Cozumel Palace, responded to this review

Dear FourFunFamily Thank you for your preference, having you a third time make us more than happy, every visit of your is an opportunity to serve you as you were in home due our main goal is that every vacation be memorable and make you feel the need to return. All the staff that you mentioned were pleased to be... More

Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We stayed at Cozumel Palace for the first time Last Fall and it was a wonderful experience. I was a little leery of booking an all-inclusive vacation because we had gone that route for our Honeymoon and quite frankly were disappointed with that experience. We quickly realized that we had made a very good decision in booking with Cozumel Palace.... More

Was this review helpful? Yes 1
AlCamacho, Gerente at Cozumel Palace, responded to this review

Dear Todd D We thank you for choosing us, we are glad to understand from your comments that you had a great tiem with us, it make us proud to know that our efforts to offer you a memorable vacation was notice knowing that will serve as an inspiration to our staff to continue their good work. Please do no... More

Montville, Connecticut
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Cozumel Palace is great for families and adult travelers looking for a friendly and relaxing environment. We have been going here every year for 6 yrs, since my son was 5. He loves it, we relax, he has fun, we feel safe and the staff is the best. I have been to many resorts and have owned timeshares in 3... More

Was this review helpful? Yes 1
AlCamacho, Gerente at Cozumel Palace, responded to this review

Dear Cathy W We are happy that you and your family enjoyed your stay with us, thank you for sharing your experience on Trip Advisor, we can not wait to welcome you back as you said in your second home. Best regards, Alfredo Camacho Public Relations alcamacho@palaceresorts.com More

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Just returned from Cozumel a few days ago! We had the wonderful opportunity to stay at the Palace! The staff was exceptional and very accommodating. The food and buffet were good. It was nice to have the minibar in the room fully stocked everyday! Only thing, was that we weren't able to use our resort credits during our stay since... More

Was this review helpful? Yes 1
AlCamacho, Gerente at Cozumel Palace, responded to this review

Dear Laura S We are certainly pleased to understand from your comments about your recent trip to Cozumel Palace that you enjoyed the resort staff, hotel and accommodating service experience. We regret you could not take advantage for the Resort Credit promotions completely, unfortunately all the options with this promotion are subject to avaibility and times. As a hotel company... More

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Hotel Summarization (Beta)

What travelers say

  • Very good(63)
  • Room service(47)
  • Italian restaurant(28)
  • Pool area(21)
  • Romantic dinner(20)
  • Great time(19)
  • Ocean views(19)
  • Cruise ship(14)
  • Couples massage(13)
  • Junior suite(12)

Additional Information about Cozumel Palace

Address: Av Rafael E Melgar km 1 5, Adolfo Lopez Mateos, Cozumel 77600, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Cozumel Palace 4*
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Also Known As:
Cozumel Palace Hotel Cozumel
Palace Hotel Cozumel
Plaza Las Glorias Cozumel
Palace Cozumel
Cozumel Palace Resort

2,788 photos of this hotel

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Infinity Pool (9)
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Junior Suite #120 (40)
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Junior Suite #436 (37)
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Junior Suite #515 (32)
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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#1 Luxury Hotel in Cozumel #1 Spa Hotel in Cozumel #1 Top resorts Hotel in Cozumel
Hotel Class
Official Description (provided by the hotel)
Not too long ago, Cozumel Island was revealed to the world with all its charm. Now adventure travelers, divers and nature lovers are discovering Cozumel Palace, the stunning resort bathed by the blue waters of the Caribbean Sea. Experience the true meaning of luxury and fun. Enjoy the amenities and attention to detail from the moment you arrive. Our Cozumel Palace will take your breath away! ... more   less 
Number of rooms
175

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