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Cozumel Palace

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Av Rafael E Melgar km 1 5, Adolfo Lopez Mateos, Cozumel 77600, Mexico
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2,708 reviews from our community

Traveler rating
    2,091
    435
    102
    48
    32
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680
1,441
31
17
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Colorado Springs, Colorado
Top Contributor
149 reviews 149 reviews
26 hotel reviews
111 helpful votes 111 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

3rd trip to the Cozumel Palace and again was met with friendly staff and consistent presentation! Small changes in the food presentation in the restaurants, and mostly for the better. I found the food to be excellent and slightly better than last year. The "Fire Show" was cancelled at the last minute which was a disappointment....same thing happened last year... More 

Was this review helpful? Yes 1
Brattleboro, Vermont
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We keep returning to this beautiful resort because everyone treats us like family and we feel the same way about them! It starts at the top with new General Manager, Marcos; Front Desk Manager, Ana; Public Relations team Berenice and Isabel; Executive Chef, Massimo; Food & Beverage Manager, Isidoro; Wine Expert, Juan Carlos; Head Waiters, Fabiola, Cesar, Fernando, Selene, Jesus... More 

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Omaha, Nebraska
Contributor
17 reviews 17 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

now to me this is the best on the island, there are many very nice hotels out towards the point,that are excellent also, but the advantage to this hotel is that it is walking distance to anywhere downtown, 2 minuites away,and dive paradise diving will pick you up at their doc, they do have a scuba shop there if you... More 

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2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Resort was luxurious, staff was kind, and hotel was very modern. Food was the best part. The waiters are consistently catering to you. Beautiful scenery of the water. The resort offered many tours/adventures linked with the hotel. Some of these include diving (our favorite), dolphins tours, and sting ray tours. Highly recommended resort! Great for families!

Was this review helpful? Yes 2
Chesterfield, Missouri
Contributor
16 reviews 16 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Went to Cozumel Palace to scuba vacation and try their "all inclusive" - WOW! Beautiful waters to dive in. But the friendliness of the Yucatan people and their desire to do anything to please was unbelievable. Staff is cleancut, courteous, helpful; and they almost knew what you needed before you asked for it! Plenty of activities for all. Three large... More 

Was this review helpful? Yes 2
San Francisco
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We love to snorkel and this is the place for diving and snorkeling. Offers a great variety of food and service is great. Kudos to Cesar and Luis, waiters Evert, Francisco, Heri, and Roger, entertainment staff-Gabriel and Sue Hey. Nelson does a good job at Chankanaab but they need to get new life jackets at the snorkeling area-the orange ones... More 

Was this review helpful? Yes 2
Ridgefield, Connecticut
Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Cozumel Palace is my second home. If I could, I would move into this wonderful resort. I love the staff and have gotten to know them over the years. They are so hardworking and always with a smile on their face. The resort is sparkling clean, the food is fantastic as Chef Max really knows how to present and create... More 

Was this review helpful? Yes 3
Doral, Florida
Contributor
19 reviews 19 reviews
3 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

Ship docked in Cozumel and we spend the day there, one of my favorite island to stop. Been here several times with wife and family. When in Cozumel rent a jeep and go on your own , don't follow the NORM and go were everyone goes. The island is a circle and easy to get around... When you go around... More 

Was this review helpful? Yes 3
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Cozumel Palace exceeded all of my expectations. Not only was the resort absolutely beautiful with hammocks on each deck, fantastic rooms, food and drinks but the staff was AMAZING!! They treated us with respect and made sure you were happy. They constantly went above and beyond for you. I felt like I became friends with them which made it even... More 

Was this review helpful? Yes 2
East Brunswick, New Jersey
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Cozumel Palace exceeded expectations: They have the friendliest, most helpful and genuinely interested staff that we have found anywhere. Extremely clean, great amenities and good choices of food and beverages. And then the double hot tub in the room and the hammock on the balcony: Bliss x 2. The resort is never noisy, yet there is always the sound of... More 

Was this review helpful? Yes 4
Hotel Review Summarization

What travelers say

  • Very good(54)
  • Room service(41)
  • Italian restaurant(27)
  • Romantic dinner(17)
  • Pool area(15)
  • Ocean views(14)
  • Great time(13)
  • Cruise ship(11)
  • Fire show(10)
  • Junior suite(9)
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2,928 photos of this hotel

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Bathroom (32)
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Amenities (66)
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Beach (6)
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Infinity Pool (9)
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Junior Suite #120 (40)
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Junior Suite #436 (37)
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Junior Suite #515 (32)
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Kiddy Pool (1)
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Pool (5)
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Restaurants and Bars (27)
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The Hotel (29)

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Pool/beach area (2)
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Room/suite (1)
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