We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Cozumel Palace

4.0 of 5 Av Rafael E Melgar km 1 5, Adolfo Lopez Mateos, Cozumel 77600, Mexico
Hotel website
Hotel deals
Special Offer
Kids Stay Free
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Cozumel Palace
Professional photos View all
Browse nearby
Cozumel Palace
Write a Review

2,620 reviews from our community

Traveler rating
    2,019
    425
    98
    47
    31
See reviews for
662
1,396
29
16
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (927)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (2620)
  • Mar-May only
    (708)
  • Jun-Aug only
    (709)
  • Sep-Nov only
    (528)
  • Dec-Feb only
    (675)
All months
Pittsburgh
Contributor
11 reviews 11 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed yesterday NEW

The staff at the Cozumel Palace always welcome their return guests home. That is exactly what it feels like...returning home. They have the best staff from Pasqual, Anna, Berenice, Darwin, Ricardo, Isabel, Luis, Fili, Gabriel, Francisco, Roger, Rony, Sylvia, Jesus, Gabriel, Adela, Mossimo, Isadore.....too many to name. They make each and every guest special. The rooms are ocean view and... More 

Was this review helpful? Yes
Winnipeg
Senior Contributor
29 reviews 29 reviews
7 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed yesterday NEW

Cozumel Palace as usual was excellent. I cannot believe the bar and entertainment staff remembered our names. The service was incredible and the public relations managers Berenece and Isabel were awesome and went out of their way to help guests and even help us with a parking ticket. The executive chef Mr. Massimo Vitali was kind to cook a special... More 

Was this review helpful? Yes
1 review
5 of 5 stars Reviewed yesterday NEW

I know it's taken me ages to write this review, I've only just joined tripadvisor. Visited with my gf, (our 1st time in Mexico) spent 2 weeks at this hotel. Wow, what an absolute paradise. The 1st thing that blew us away was how friendly and helpful everyone that works there is. They couldn't do enough to help, and each... More 

Was this review helpful? Yes 1
Beaver Dam, Wisconsin
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This is our first visit to an all inclusive resort and we absolutely loved it. Massages were great! Staff was wonderful!! Snorkeling right out front of the facility was as good as you will find and it is "included".... Hint.... Try snorkeling right out front of the facility before paying for a long boat ride to see basically the same... More 

Was this review helpful? Yes 2
Laguna Niguel, California
Contributor
11 reviews 11 reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

I have stayed here twice both times for 8 nights and could not be happier with the resort and its staff. The Cozumel Palace is conveniently located near the cruise terminal and all the souvenir crap. However, there really is no reason to leave the resort, other than to walk off the calories from all the great food and drinks.... More 

Was this review helpful? Yes 6
Minneapolis, Minnesota
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 1 week ago

We were a little concerned that we would not like Cozumel Palace since we are "beach people". True, we did miss being able to take long walks on the beach. BUT we received a room with an absolute gorgeous view of the ocean. We enjoyed having room service a couple of times in the morning out on our patio. What... More 

Was this review helpful? Yes 4
2 reviews
5 of 5 stars Reviewed 1 week ago

Stayed at Cozumel Palace for the 5th time an again was not disappointed by what we experienced. Stayed in a concierge room on the 5th flloor and thoroughly loved the the suite, view, and the service by housekeeping. Have to thank the GM, Joaguin, for everything he has done for us over the years and for making each visit back... More 

Was this review helpful? Yes
Duluth, Minnesota
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Beautiful and peaceful resort. Staff are very helpful, and location is great, close to San Miguel, and other areas. Restaurants are nice, especially Turquesa. Snorkeling right off the hotel beach is nice. Rooms are very nice. Massages are fantastic at spa.

Was this review helpful? Yes 4
Leeds
Senior Contributor
32 reviews 32 reviews
25 hotel reviews
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed 1 week ago

Booked this hotel based on trip advisor reviews and it didn't disappoint. On arrival we were greeted with a welcome drink and a towel, much needed after the ferry ride over to the island. Our room was stunning. Very large with a huge Jacuzzi bath in the room and a lovely balcony with a hammock. When the bell boy arrived... More 

Was this review helpful? Yes 9
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Our recent family vacation at Cozumel Palace was amazing! The hospitality was beyond anything we expected! Restaurants: good food, servers attentive and very friendly, although sometimes slow to get food. Rooms: loved the belcony with the hammock, the view, loved the in-room hot tub, well stocked fridge. Only bad things were a very musty smell and small beds. Pools: very... More 

Was this review helpful? Yes 5
Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Cozumel Palace? Share your experiences!

Write a Review Add Photos & Videos

Hotel Summarization (Beta)

What travelers say

  • Very good(57)
  • Room service(42)
  • Italian restaurant(28)
  • Romantic dinner(17)
  • Pool area(17)
  • Great time(15)
  • Ocean views(15)
  • Cruise ship(13)
  • Couples massage(10)
  • Fire show(10)

Additional Information about Cozumel Palace

Address: Av Rafael E Melgar km 1 5, Adolfo Lopez Mateos, Cozumel 77600, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Cozumel Palace 4*
Number of rooms: 175
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, BookIt.com, Amex, Despegar.com, Hotels.com, Odigeo, TripOnline SA, Jetsetter and Tingo so you can book your Cozumel Palace reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Cozumel Palace Hotel Cozumel
Palace Hotel Cozumel
Plaza Las Glorias Cozumel
Palace Cozumel
Cozumel Palace Resort
Hotel Style:
#1 Luxury Hotel in Cozumel
#1 Top resorts Hotel in Cozumel
#1 Spa Hotel in Cozumel

2,876 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (2619)
Viewed
Room/suite (376)
Viewed
Dining (204)
Viewed
View from room (291)
Viewed
Pool/beach area (412)
Viewed
Hotel & grounds (472)
Viewed
Bathroom (32)
Viewed
Business center/function rooms (11)
Viewed
Family/play areas (10)
Viewed
2:52
Videos (13)
Viewed
Other (798)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (252)
Viewed
Amenities (66)
Viewed
Beach (6)
Viewed
Infinity Pool (9)
Viewed
Junior Suite #120 (40)
Viewed
Junior Suite #436 (37)
Viewed
Junior Suite #515 (32)
Viewed
Kiddy Pool (1)
Viewed
Pool (5)
Viewed
Restaurants and Bars (27)
Viewed
The Hotel (29)

Management photos: Courtesy of the property manager

Viewed
All management photos (5)
Viewed
Hotel & grounds (2)
Viewed
Pool/beach area (2)
Viewed
Room/suite (1)
Hotels you might also like...
Check In Check Out
Prices are for 1 room, 2 adults
Price Your Stay