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Cozumel Palace

4.0 of 5 Av Rafael E Melgar km 1 5, Adolfo Lopez Mateos, Cozumel 77600, Mexico
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Cozumel Palace
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Cozumel Palace
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2,530 reviews from our community

Traveler rating
    1,950
    408
    96
    45
    31
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635
1,354
29
15
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (886)
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Grand Rapids, Michigan, United States
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We flew direct to Cozumel. For us it was worth the slightly extra cost to avoid the drive from Cancun and ferry ride over. Traded in through Interval, and was expecting just a basic hotel room. Was surprised to find it was very comparable to the size of the rooms at the Venetian in Vegas. Staff was amazing. Very accomodating... More

Was this review helpful? Yes 2
Dallas, Texas
Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed 4 days ago NEW

VIP members, what a joke. I am disabled and booked 6 mos ahead of time requesting a room close to the elevator, that did not happen. This is the third time this happened. The main bar is shut down,a makeshift one they have placed in the lobby. We only drink Jack Daniels and they were out for several days. Hubby... More

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1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

I had stayed at other resorts in the southern end of the island with no problems and diving near the beach. I had a bad experience last time at my regular resort and ended up at the Palace. I travel to Cozumel once it twice each year among other locations and this resort is by far the best when regarding... More

Was this review helpful? Yes 2
Dallas, Texas
Senior Contributor
28 reviews 28 reviews
22 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I'll try to NOT repeat what you'll read in just about every review of Coz Palace. You'll want to read other reviews as well but I will write info I wanted to know before staying there (that I didn't necessarily read beforehand). Traveled with a member - free transfer from Cancun airport. Landed at 11am, if not for a 30... More

Was this review helpful? Yes 1
Edmond
Contributor
16 reviews 16 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I will have to admit I have not been fortunate enough to sample all of the top 25 resorts that have made trip advisors list, but I have stayed in 5 top rated ones in the area. I didn't realize how important a good food selection can be until I stayed at others and they didn't offer it. If your... More

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Denver, Colorado
Top Contributor
107 reviews 107 reviews
16 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

This hotel has a dock. Easy for boats to pick up divers. Not far from my favorite spot, Paradise Reef, best place to see fish in shallow water. The way the hotel is laid out, if you get a room on the far end, it's a long walk. However, the view is better without the pool in the way. Food... More

Was this review helpful? Yes 1
Rochester,ny
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Just returned from our 4th trip to the Cozumel Palace and once again were very pleased with everything from the room, restaurants, service and entertainment. We were again treated like royalty. A special thanks goes to our servers at the Italian restaurant at breakfast and lunch: Fransisco, Fili, and Luis. Also to Ronnie at the Mexican restaurant and to Reuben... More

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Fredericktown, Missouri, United States
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We stayed last week and as usual had Fun. I would like to give a special thanks to CEASAR. When we ate in the Japanees resturant he was very helpful and went out of his way to give us top notch service. Palace is lucky to have him in there employment. I noticed many improvements to the Customer Service staff.... More

Was this review helpful? Yes 1
2 reviews
2 of 5 stars Reviewed 6 days ago NEW

After a blissful night at Playacar I was hoping to continue a lovely Palace experience. Not so.... Yes, I've only just checked in but the whole process took an incredibly painful 2 hours. Right hand definitely doesn't know what the left hand is doing here! You'd think paying a pretty penny to stay 12 nights might call for a bit... More

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Brighton
Reviewer
5 reviews 5 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed 1 week ago NEW

Asked for a nice wine glass instead of the dumpy one provided told I could only have that if I paid for a bottle from the wine list. I asked to try a wine from the list and told if I open it you pay for it. Incredibly noisy my room was above the pool on 5th floor. Music started... More

Was this review helpful? Yes 4
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Hotel Summarization (Beta)

What travelers say

  • Very good(60)
  • Room service(43)
  • Italian restaurant(28)
  • Romantic dinner(19)
  • Great time(19)
  • Pool area(19)
  • Ocean views(16)
  • Couples massage(13)
  • Cruise ship(13)
  • Fire show(11)

Additional Information about Cozumel Palace

Address: Av Rafael E Melgar km 1 5, Adolfo Lopez Mateos, Cozumel 77600, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Cozumel Palace 4*
Number of rooms: 175
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Also Known As:
Cozumel Palace Hotel Cozumel
Palace Hotel Cozumel
Plaza Las Glorias Cozumel
Palace Cozumel
Cozumel Palace Resort

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