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All 57 Cozumel hotels

Cozumel Palace

4.0 of 5 Resort (All-Inclusive)   |   Av Rafael E Melgar km 1 5, Adolfo Lopez Mateos, Cozumel 77600, Mexico
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Ranked #3 of 57 hotels in Cozumel
A recent review
5 of 5 stars reviewed yesterday
sosarge Phuket
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2,254 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (765)
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Phuket
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

This was by far the best "All Inclusive". Resort we have ever stayed at. From the excellent food from four different restaurants (and 24 hour room service.) to the extremely friendly professional staff and top of the line alcoholic beverages, I cannot find one negative about this resort. My wife and I will definitely return. 5 Star Plus services at... More

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Bridgton, Maine
Senior Reviewer
6 reviews 6 reviews
5 of 5 stars Reviewed yesterday NEW

Stayed in a junior suite with ocean view. Very private balcony. Staff were very attentive, and polite. They are always smiling and everyone says hello when you pass in hall. Exceptionally clean. Great amenities. Good food and service.small swim/snorkel area on premises. Excellent helpful staff to assist in signing up for activities. We had resort credit which was of great... More

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Rogers, Minnesota
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We had a fantastic time at Cozumel Palace. It is a small resort, so the staff gets to know you personally very quickly. As at all Palace Resorts Hotels, their food and service is superb. We were in a presidential suite, so our room was nice and big. The view was great. There is no beach to speak of, so... More

Was this review helpful? Yes 1
CozumelPalaceGM, General Manager at Cozumel Palace, responded to this review

Dear JPLehtola Thank you so much for staying at Cozumel Palace, for your comments, great pictures and for taking the time to share them through Tripadvisor. It is pleasing to note your positive comments, I will be sure to let the team members know that their efforts are appreciated and have not gone unnoticed, knowing that will serve as an... More

Morgantown, West Virginia
1 review
5 of 5 stars Reviewed 4 days ago NEW

We searched and searched for months to find the perfect place to honeymoon. Being that we had not left the US, we wanted to make sure we got to go to a place that had all that we wanted. Our wish list was absolutely clear water, all-inclusive, amazing rooms that were more on the modern side that didn't look like... More

Was this review helpful? Yes 2
CozumelPalaceGM, General Manager at Cozumel Palace, responded to this review

Dear travis h Congratulations, and thank you very much for review and for great pictures and for taking the time to share them through Tripadvisor. We know how important the honeymoon is for a couple and we make our best to create unforgettable moments. It is pleasing to note your positive comments, I will be sure to let the team... More

Parkville, Missouri
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

WE WILL BE GOING BACK!! We just returned from our first memorable stay at the Cozumel Palace resort. We were there from April 4th through 8th, 2014 in room 202. Over the past fifteen years we’ve visited many resorts, most of them all-inclusive resorts, in Aruba, Tortola, Puerto Vallarta, Jamaica, Playa Del Carmen, Cozumel and Cancun. Some of these were... More

Was this review helpful? Yes 3
CozumelPalaceGM, General Manager at Cozumel Palace, responded to this review

Dear Dick S Thank you so much for staying at Cozumel Palace, for your comments and for taking the time to share them and great pictures through Tripadvisor. It is pleasing to note your positive comments, I will be sure to let the team members know that their efforts are appreciated and have not gone unnoticed, knowing that will serve... More

Long Island, NY
Contributor
12 reviews 12 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Never been to a Palace resort before so we came with no expectations. Resort Upon arriving, the lobby is clean with no wow factor. We reserved the concierege level suite, we were checked into Room 507. We sat with a woman before going up to our rooms. She was informative but neglected to tell us about the 25 minute massages... More

Was this review helpful? Yes 4
CozumelPalaceGM, General Manager at Cozumel Palace, responded to this review

Dear lovessun8 Thank you so much for staying at Cozumel Palace, for your comments and for taking the time to share them through Tripadvisor, your straight forward observations are greatly appreciated, as feedback is of extreme importance for Cozumel Palace and Palace Resorts. You may rest assured that we take all of our Guests comments with the utmost importance and... More

Tulsa, Oklahoma
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

We stayed at Cozumel Palace in March of this year. My boyfriend and I had never been to Cozumel and did not know what to expect. I was unsure about staying at a resort on a reef and not at an adult only resort, but we loved it. We snorkeled off the dock almost everyday. The pool was nice, and... More

Was this review helpful? Yes 1
CozumelPalaceGM, General Manager at Cozumel Palace, responded to this review

Dear megan w Thank you so much for staying at Cozumel Palace, for your comments and for taking the time to share them through Tripadvisor, thank you so much also for giving us the opportunity to be your host on your first trip to Cozumel. It is pleasing to note your positive comments, I will be sure to let the... More

Mason, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

My husband and I gathered here for my family reunion and was blown away by the hospitality of this place. Amazing staff!! The food was excellent and the bar's served just about anything you could think of. Plenty of activities to do onsite or off. There is not a beach at this location but if you are familiar with the... More

Was this review helpful? Yes 1
CozumelPalaceGM, General Manager at Cozumel Palace, responded to this review

Dear Tommi W Thank you so much for staying at Cozumel Palace, for your comments and for taking the time to share them through Tripadvisor, I feel happy you enjoyed your family reunion. It is pleasing to note your positive comments, I will be sure to let the team members know that their efforts are appreciated and have not gone... More

Dillsburg, Pennsylvania
1 review
5 of 5 stars Reviewed 6 days ago NEW

We just returned from the Cozumel Palace on Saturday, April 12. This is our second trip to this resort and we can't imagine going to any other all inclusive on the island. Fili has got to be the best waiter in the restaurant. My every want, he was right there. I got my ice cream at lunch and as I... More

Was this review helpful? Yes
CozumelPalaceGM, General Manager at Cozumel Palace, responded to this review

Dear Sheri E Thank you so much for staying at Cozumel Palace, for your comments and for taking the time to share them through Tripadvisor. It is pleasing to note your positive comments, I will be sure to let the team members know that their efforts are appreciated and have not gone unnoticed, knowing that will serve as an inspiration... More

Eden, Utah
1 review
5 of 5 stars Reviewed 6 days ago NEW

My family recently visited the Cozumel Palace for a week with our 2 teenagers. Everything was excellent. The food was fantastic, the drinks were good, the shows were fun. One of the kids did the intro to scuba which is a fantastic value. Overall wonderful experience. The staff is wnderful and helpful. Thanks for a great vacation. Would go again... More

Was this review helpful? Yes
CozumelPalaceGM, General Manager at Cozumel Palace, responded to this review

Dear Steve S Thank you so much for staying at Cozumel Palace, for your comments and for taking the time to share them through Tripadvisor.. It is pleasing to note your positive comments, I will be sure to let the team members know that their efforts are appreciated and have not gone unnoticed, knowing that will serve as an inspiration... More

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Hotel Summarization (Beta)

What travelers say

  • Very good(63)
  • Room service(48)
  • Italian restaurant(29)
  • Pool area(22)
  • Romantic dinner(20)
  • Great time(19)
  • Ocean views(19)
  • Cruise ship(14)
  • Couples massage(13)
  • Junior suite(12)

Additional Information about Cozumel Palace

Address: Av Rafael E Melgar km 1 5, Adolfo Lopez Mateos, Cozumel 77600, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Cozumel
#1 Romantic Hotel in Cozumel
#3 Top resorts Hotel in Cozumel
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Cozumel Palace 4*
Official Description (provided by the hotel):
Not too long ago, Cozumel Island was revealed to the world with all its charm. Now adventure travelers, divers and nature lovers are discovering Cozumel Palace, the stunning resort bathed by the blue waters of the Caribbean Sea. Experience the true meaning of luxury and fun. Enjoy the amenities and attention to detail from the moment you arrive. Our Cozumel Palace will take your breath away! ... more   less 
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Also Known As:
Cozumel Palace Hotel Cozumel
Palace Hotel Cozumel
Plaza Las Glorias Cozumel
Palace Cozumel
Cozumel Palace Resort
Cozumel Palace Hotel

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