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Cozumel Palace

4.0 of 5 Av Rafael E Melgar km 1 5, Adolfo Lopez Mateos, Cozumel 77600, Mexico
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2,571 reviews from our community

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644
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Rochester Hills, Michigan, United States
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed yesterday NEW

For the first time in a long time, my husband and I traveled alone. We were looking for a smaller, quieter hotel and this one fit the bill. I was a little concerned about the transfers because we had flown non-stop into Cancun and had to take a shuttle to Playacar Palace (where we were able to have lunch as... More 

Was this review helpful? Yes 1
Dallas, Texas
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed yesterday NEW

Had a lovely time here. Went the week before Christmas, so avoided most of the holiday crowds. Restaurants were delicious, accommodations were excellent, and all the staff was friendly and helpful. Shout out to Ricardo in Palace Vacation Planners for helping us rearrange some appointments so that we could do all the activities we wanted. FYI there is a time... More 

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Mexico City, Mexico
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 of 5 stars Reviewed yesterday NEW

Hotel is very well located and they give some exceptional details, like around the pool they hand out as many towels as you wish without asking for your room number, also if you require something for snorkeling, it will not cost you anything. Also they give you suncreams. But the best detail is that after you check out, if you... More 

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Iowa
Contributor
18 reviews 18 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

Just spent a week at my first all inclusive. Pretty great experience. Staff and workers are polite, speak English, and learn your name. Great food selections and wonderful drinks. We would stay here again.

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Long Beach, California
Senior Contributor
24 reviews 24 reviews
15 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I have mixed feelings about the all inclusive thing. I like that food and drinks are included, however it limits exploration of outside restaurants. Also, if you have friends and family in different all-inclusive facilities, it is difficult to hang out and have meals together. Having said that, Cozumel Palace was very Ironman friendly. They offered a pasta meal the... More 

Was this review helpful? Yes 1
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 3 days ago NEW

Very nice facilities, great service (especially at poolside), great location. The food is fine, but not outstanding. Both my wife and I received massages and we were very pleased with the spa service. The snorkeling at the resort is a nice bonus. We would stay here again if we returned to Cozumel.

Was this review helpful? Yes 1
Chilliwack, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

As members of Palace Resorts we chose Cozumel Palace in November 2014, for a nine day stay, the first time we've stayed there besides 2 one day visits on previous stays at Playacar Palace. We enjoyed everything there (besides a bad hair experience at their beauty salon). The staff went out of their way to ensure that our every wish... More 

Was this review helpful? Yes 1
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

This is our 4th time staying at the Cozumel Palace and we are never disappointed! The employees are so friendly and really make u feel welcome!! We traveled with another couple who stayed at a different resort as the Palace was booked for the Ironman. They visited us on a day pass and couldn't say enough about the friendliness of... More 

Was this review helpful? Yes 1
Johnstown, Colorado
Contributor
15 reviews 15 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We stayed Cozumel Palace on the island of Cozumel the first week of December 2014. We've stayed at other Palace properties in the past and have always had a good time. Cozumel Palace sets a higher standard for excellent customer service. The staff embraced us as if we were loved family. We WILL return!!!!!

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Owatonna, Minnesota
Contributor
15 reviews 15 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We went to the Palace the first week of December 2014. We travelled with another couple. This was my 8 trip to an all inclusive and my 6 trip to a Mexican resort. The best thing about the palace and it became apparent after about 5 minutes there is the staff. The service was wonderful. Francisco at the pool was... More 

Was this review helpful? Yes 3
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Hotel Summarization (Beta)

What travelers say

  • Very good(59)
  • Room service(42)
  • Italian restaurant(28)
  • Pool area(19)
  • Romantic dinner(18)
  • Great time(18)
  • Ocean views(16)
  • Cruise ship(13)
  • Couples massage(12)
  • Fire show(11)

Additional Information about Cozumel Palace

Address: Av Rafael E Melgar km 1 5, Adolfo Lopez Mateos, Cozumel 77600, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Cozumel Palace 4*
Number of rooms: 175
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Also Known As:
Cozumel Palace Hotel Cozumel
Palace Hotel Cozumel
Plaza Las Glorias Cozumel
Palace Cozumel
Cozumel Palace Resort
Hotel Style:
#1 Top resorts Hotel in Cozumel
#1 Luxury Hotel in Cozumel
#1 Spa Hotel in Cozumel

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