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Cozumel Palace

Travelers' Choice award winner
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Av Rafael E Melgar km 1 5, Adolfo Lopez Mateos, Cozumel 77600, Mexico
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Cozumel Palace
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2,741 reviews from our community

Traveler rating
    2,111
    444
    104
    50
    32
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696
1,454
32
17
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Toronto, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

This all inclusive did meet all of its promises and more. The "and more"part was not so special. When you check in they insist on telling you how you can use your resort points. This is a ploy to corner you for a hard sell session for their time share program. If you are able to resist and bypass this... More 

Was this review helpful? Yes 3
Clifton, Virginia
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

The best bonus of staying at any Palace Resorts is that you can spend the day at another one. While staying at Playacar, and my family at Moon, we all met at Cozumel and rented a boat for the day. Berenice was amazing as she catered to every request I made for arranging this day trip.. My group of 11... More 

Was this review helpful? Yes 1
Ellenwood, Georgia
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

The hotel room was good and the staff was great. My only drawback was that there was no beach and that the timeshare presentation offerings were too overbearing when you first arrive. The food was great on this all-inclusive vacation. There were so many great staff members I could hardly remember them all. To point out a few. The waiters... More 

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Huntsville, AL
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This was our second stay at the Cozumel Palace. The first time was in 2009 on our Honeymoon. This time it was with our kids. We enjoyed just about everything at the hotel except the Asian restaurant. The service was horrible, and the food was OK. When we spent a day at the Playa Palace and ate at the Asian... More 

Was this review helpful? Yes 1
Columbia, South Carolina
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

My now wife and I just returned from our honeymoon at Cozumel Palace with palace resorts, and I wish we didn't have to leave. Seven days is not long enough to enjoy everything offered by the resort, and even though some reviewers say that the resort credits is a scam, when compared to the overall cost of the all-inclusive package... More 

Was this review helpful? Yes 2
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Enjoyed a really nice week at the Cozumel Palace in late March. The weather was perfect, the drinks were flowing and the resort was very good. Having read a number of reviews before our trip, here were my impressions of some of the items with mixed reviews on TA: Food It's not the best in the world, but nor is... More 

Was this review helpful? Yes 2
Boston, Massachusetts, United States
Contributor
11 reviews 11 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Top notch destination in the sun, EXCEPT for a major issue 1) WIFI is fast but COMPLETELY insecure - no password at all, strong signal outside the property. On any given day there are at least a few locals hanging out in a clump in the shade across the street, browsing the Internet on their devices. Smaller niggles - no... More 

Was this review helpful? Yes 2
De Pere, Wisconsin
Contributor
20 reviews 20 reviews
3 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Just spent the first week of April at the Cozumel Palace. Really enjoyed our stay here. It was not too crowded and the service was great. There is no beach at this resort (which is fine by me). We enjoyed snorkeling directly off the deck of the hotel. The only draw back from our perspective was the ferry ride from... More 

Was this review helpful? Yes 4
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Our first all-inclusive and I must say I don't need to find another! The Cozumel Palace property is beautiful and cared for with obvious pride....the rooms and food were fantastic. But, above all, the service of the caring and attentive staff from the moment you enter the doors to the moment you leave cannot be beat. The staff go out... More 

Was this review helpful? Yes 3
Centreville, Virginia
Contributor
16 reviews 16 reviews
10 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 1 week ago

An all inclusive with good dining choices, good service, and large enough to avoid noisy children and Spring Breakers. The rooms are clean and neat and the Jacuzzi in the living room was quite a treat. The SCUBA shop was great and the dives were beautiful. A good option for a quick getaway.

Was this review helpful? Yes 2
Hotel Review Summarization

What travelers say

  • Very good(46)
  • Room service(39)
  • Italian restaurant(21)
  • Romantic dinner(17)
  • Ocean views(13)
  • Pool area(12)
  • Great time(11)
  • Fire show(10)
  • Junior suite(8)
  • Couples massage(8)
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2,960 photos of this hotel

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Bathroom (32)
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Beach (6)
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Infinity Pool (9)
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Junior Suite #120 (40)
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Junior Suite #436 (37)
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Junior Suite #515 (32)
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The Hotel (29)

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