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Cozumel Palace

Travelers' Choice award winner
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Av Rafael E Melgar km 1 5, Adolfo Lopez Mateos, Cozumel 77600, Mexico
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1 room 1 guest
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2,951 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Corona, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

We can here for our honeymoon and let me tell you I'm so glad we did. First let me start off with the staff, everybody is extremely friendly and full of life. The hospitality is absolutely amazing. We made friends with many of our servers here. Alejandro, Arian, Jorge, Erik, and Jesus are just some of the few excellent staff... More 

Was this review helpful? Yes 1
Dallas, Texas
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

This was an overall great experience. Good bang for your buck. The liquor dispensers in the rooms were so great. The rooms were amazing with incredible views. The staff really made the stay enjoyable. Everyone was really friendly and accommodating. Room service came in handy at 3 am when we got hungry. The food was impressive for an all-inclusive place.... More 

Was this review helpful? Yes 1
Chicago, Illinois
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

The best resort I've been to in years. Hopitality was great people were just polite and curteous. We went there three years ago I wont forget this place. Theres not much of a breach but the pool and lobby area are just worht the stay. I've been to other resorts in th area and I'd say this is the best.... More 

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Saint Johnsville, New York
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

My husband and I had an awesome time at Cozumel Palace for our honeymoon. The food and service was very good. We stayed in an Ocean Front Room with a hot tub right in the room and balcony with a hammock overlooking the pool/ocean. While there is not "beach access" at the resort, you can swim and snorkel directly in... More 

Was this review helpful? Yes 3
Huntsville, Alabama
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This is going to be a long review so hang in there. The place was fantastic and I am trying to be as descriptive on the highlights as I see would be relevant for me if I were looking at it as you are. I had to cut out some details as this was too long before the final draft... More 

Was this review helpful? Yes 12
Greenwood, Indiana
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

First, I will start off by saying my wife and I are Diamond members at Palace Resorts, so we have had some outstanding experiences during our stays at the various properties over the past 12 years. Second, I will say everyone staying at Cozumel Palace during the week of August 8 - 15 appeared to receive a level of service... More 

Was this review helpful? Yes 3
Kansas City, Missouri
Level Contributor
3 reviews
5 of 5 stars Reviewed 1 week ago

All of the staff is amazing! The food was excellent at every meal. People on the island away from the resort were friendly and pleasant to deal with. All of the dives and snorkeling were wonderful. Can't wait to go back to Cozumel!

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Denver, Colorado, United States
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We've been coming to this hotel for 20 years--before it was Palace, it was Plaza Las Glorias. The LOCATION is perfect for us. Walking distance (a good, long walk--but walkable and enjoyable) to San Miguel, and far south enough for the diving! Aqua Safari is owned by Palace now, and is a great dive operation, with safety and fun first.... More 

Was this review helpful? Yes 1
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

The good, The resort is nice, especially for families. We stayed in the loft suite which worked out well since traveling with our adult son. The food was overall very good for an all inclusive. We were always able to get a table when we wanted. The staff was very friendly and always smiling. We were ocean diving for the... More 

Was this review helpful? Yes 5
Laguna Hills, California, United States
Level Contributor
3 reviews
5 of 5 stars Reviewed 1 week ago

We went with a dive club, but before we went I read the reviews which were very helpful in learning what to expect. The reviews were very accurate in reference to our experience. The rooms were very nice. We did request moving to a room with a better view, and this was granted two days into our eight day stay.... More 

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