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Cozumel Palace

Travelers' Choice award winner
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Av Rafael E Melgar km 1 5, Adolfo Lopez Mateos, Cozumel 77600, Mexico
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Cozumel Palace
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2,912 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Kernersville, North Carolina
1 review
5 of 5 stars Reviewed yesterday NEW

We selected the Cozumel Palace as an excursion from our Carnival Paradise cruise, through Resort-for-a-day. We had visited this resort before and really hoped that we would be treated the same as a regular guest. We were very pleased that we were able to enjoy all the amenities including the pool, snorkeling, and food during the 6 hours we had... More 

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Richmond, Virginia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed yesterday NEW

We were traveling with our teen son over spring break and after a long flight delay were upgraded to a suite. It was amazing with a second floor all for my son. We were so pleased. On day 2 we were told we had to move. Sounds like someone on a travel site had booked the suite last minute and... More 

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King City, Canada
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145 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
5 of 5 stars Reviewed yesterday NEW

This is our second time here and on our last day it's hard to say goodbye. The cutting of the bracelets this afternoon is likely gonna get us all choked up. We are seasoned travellers who speak up equally when we are happy and when we are not. Service is a very important part of our vacation experience and never... More 

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Morganton, North Carolina
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8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed yesterday NEW

We traveled 07/15/15-07/25/15 to Cozumel Palace. This was a fabulous trip! The resort is small, very friendly and has everything you need for a wonderful relaxing vacation. Location is great and is within walking distance to town and ferry. Located within 10 minutes to the airport. They do not have a beach, but has several sand areas and there is... More 

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Level Contributor
89 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Overall satisfaction score (0-10). 9.5 1) Room: Score 9.0 Size:Big room with a jacuzzi and balcony Bed: Comfortable with clean sheets Furniture: Traditional in good shape Decoration: Neutral to match the rest of the room Cleanliness: Very clean all the time Quietness: Quiet and relaxing View:Splendid sea view 2) Bathroom: Score 9.5 Size: Big Furniture: Modern and in good shape... More 

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College Station, Texas
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Our 5th time to stay a the Cozumel Palace and each one is better than the last. Outstanding food, superior service, great location and friendly staff that remembers you each year. Of our 20 years of going to Cozumel, the Palace is by far and away the very best experience that you could hope for. AquaSafari continues to provide exceptional... More 

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Waldorf, Maryland
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 days ago NEW

Since retiring, my wife and I take vacations several times a year. I was expecting the typical time share resort experience, but we were pleasantly surprised to find Cozumel Palace a cut above. The resort was immaculate. The room was outstanding with great views of the ocean, the pool and the beach. Throughout the resort, the staff were friendly, but... More 

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Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

We were here for scuba diving, and after staying at a few different places over the years, and driving around the island, I think this is the best place to stay. They have great food, not too annoying entertainment, relaxing pool area, and the rooms are very nice. You can snorkel in the ocean right next to the pool. The... More 

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Hertford, North Carolina
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I was at the resort last week. I was watching the outside show at around 8 PM. One of the resort's sitters showed up with three little boys and sat them on the chairs. Then she disappeared. I looked around for over ten minutes because I thought it was not safe leaving these young boys alone. It was dark and... More 

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1 review
5 of 5 stars Reviewed 4 days ago NEW via mobile

Amazing! Our new favorite place! The staff were simply amazing. They called you by name and knew your favorite drinks and food! Snorkeling right next to the resort was very nice. Top notch! We will be going back soon.

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