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Cozumel Palace

4.0 of 5 Av Rafael E Melgar km 1 5, Adolfo Lopez Mateos, Cozumel 77600, Mexico
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Cozumel Palace
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Cozumel Palace
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2,670 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars NEW

I have been to several Palace resorts but always enjoy this one. It has to have some of the nicest most helpful employees working for Palace. Anna at desk - always helpful, Bernice as Guest Relations - Great, Heri and Gabriel - waiters- Super & Sylvia also. Great food severval resturants, This year the additon of Juan the Wine sommelier.... More 

Was this review helpful? Yes 2
Houston, Texas
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Just returned today 3/1/15 from a 3 night 4 day trip to Cozumel and stayed at Cozumel Palace. I highly recommend CP. The place looked good, extremely clean, I was amazed at the polite and helpful attitude of ALL the people at Cozumel Palace! WOW! Impressive and welcoming. I enjoyed the bar, food, evening shows, volley ball in the pool,... More 

Was this review helpful? Yes 4
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We blindly chose this resort based on size - if you want the convenience of an all-inclusive with the feeling of a smaller more intimate resort with GREAT service, this is your resort. Another nice convenience was its location to downtown Cozumel which you can walk to. Upon arrival, the outside of the resort isn't much of an impressions, and... More 

Was this review helpful? Yes 3
Grover Beach, California
4 reviews 4 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

A very relaxing and enjoyable week, the food was fabulous, the room service was excellent and the rooms were immaculate. The staff help us plan our trips to the Mayan ruins and a day of swimming with the Dolphins and stingrays,

Was this review helpful? Yes 1
3 reviews 3 reviews
5 of 5 stars Reviewed 4 days ago NEW

The rooms are great with a perfect private balcony and Jacuzzi in room. The head chef is amazing, We laughed with new friends at his special chef dinner, along with fabulous food. The scuba and snorkling. The staff is warm and friendly. They remember you from year to year. There is very little turnover. We love the hugs and being... More 

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Augusta, Georgia
Top Contributor
54 reviews 54 reviews
20 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

Stayed 2 weeks this year and it was great. Carnival was fabulous as usual. Staff are all wonderful and remain year after year. My daughter and husband came for their honeymoon and they gave them lots of free honeymoon perks. Food is wonderful... Thanks to exec chef Massimo. Very varied menu. Rooms are comfortable.

Was this review helpful? Yes 1
Portland, Oregon
5 reviews 5 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Rooms, food, drinks, all top shelf. Never a need to leave the property, unless you dive. The connected dive shop, is top notch, for equipment, safety and staffing. I have stayed at Sunscape Sabor, and was totally disappointed. At the Palace, you were left alone, and Sunscape Sabor, you were constantly harassed by the UVC timeshare sharks. Again, if you... More 

Was this review helpful? Yes 1
Belvidere, Illinois
Senior Contributor
38 reviews 38 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Very nice all inclusive(kinda). They charge extra for the chefs dinner, romantic dinner, and others. The Italian restaurant at this property was very good, the rest of the food just so so. The staff is over the top and very nice and efficient. Entertainment at night was fun. You can snorkel off the dock with their equipment .

Was this review helpful? Yes 1
Columbus, Ohio
Senior Contributor
47 reviews 47 reviews
12 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed 1 week ago

Beautiful place on the water. You are able to snorkel right on the dock outside. The entertainment staff are very active and walk around to encourage people to participate. Very fun. The pool snack bar was not as good. They just needed to cook things longer. But the staff were very nice and helpful.

Was this review helpful? Yes 2
1 review
5 of 5 stars Reviewed 1 week ago

Great and friendly staff. Great food. Extremely clean hotel. Need more stools at outside bar only Five stools. Will go to palace again. Scuba center on site was great. Italian restaurant was best. Mexican restaurant was also good.

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Hotel Summarization (Beta)

What travelers say

  • Very good(57)
  • Room service(42)
  • Italian restaurant(28)
  • Pool area(17)
  • Romantic dinner(17)
  • Great time(15)
  • Ocean views(15)
  • Cruise ship(13)
  • Fire show(10)
  • Junior suite(10)

Additional Information about Cozumel Palace

Address: Av Rafael E Melgar km 1 5, Adolfo Lopez Mateos, Cozumel 77600, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Cozumel Palace 4*
Number of rooms: 175
Reservation Options:
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Also Known As:
Cozumel Palace Hotel Cozumel
Palace Hotel Cozumel
Plaza Las Glorias Cozumel
Palace Cozumel
Cozumel Palace Resort
Hotel Style:
#1 Luxury Hotel in Cozumel
#1 Spa Hotel in Cozumel
#1 Top resorts Hotel in Cozumel

2,915 photos of this hotel

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View from room (296)
Hotel & grounds (481)
Pool/beach area (421)
Business center/function rooms (15)
Room/suite (376)
Dining (210)
Bathroom (32)
Family/play areas (10)
Videos (14)
Other (803)

Expert photos: Taken by TripAdvisor travel experts

All expert photos (252)
Amenities (66)
Beach (6)
Infinity Pool (9)
Junior Suite #120 (40)
Junior Suite #436 (37)
Junior Suite #515 (32)
Kiddy Pool (1)
Pool (5)
Restaurants and Bars (27)
The Hotel (29)

Management photos: Courtesy of the property manager

All management photos (5)
Hotel & grounds (2)
Pool/beach area (2)
Room/suite (1)
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