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Cozumel Palace

Travelers' Choice award winner
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Av Rafael E Melgar km 1 5, Adolfo Lopez Mateos, Cozumel 77600, Mexico
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2,811 Reviews from our TripAdvisor Community

Traveler rating
    2,162
    459
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    51
    33
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717
1,495
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Atlanta, Georgia
Contributor
15 reviews 15 reviews
10 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed yesterday NEW

A spur of the moment to celebrate wedding anniversary. Key considerations were access to scuba onsite dive shop and highly rated all inclusive resort. We got these and more at the Cozumel Palace a hotel with a true commitment to provide excellent service to its guests. From the welcoming Ana at the front desk to Teresa and the Ocean Two... More 

Was this review helpful? Yes 1
New Braunfels, Texas
Contributor
17 reviews 17 reviews
15 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

My husband and I just returned from Cozumel Palace for our 24th anniversary. Even though we are members, we are always blown away how nice the entire staff is. We enjoy the smaller resorts like Cozumel Palace because there aren't a lot of people and we never had to wait in line for anything. There were plenty of lounge chairs... More 

Was this review helpful? Yes 4
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

My husband and I just returned from a fantastic week-long stay at Cozumel Palace. Since there were not many pictures on their website of the property, we were not sure what to expect. But it was wonderful. STAFF Everyone single person that worked there, from the front desk staff to vacation planners to wait staff to room attendants to entertainment... More 

Was this review helpful? Yes 4
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW via mobile

5 stars of fun friendliness communication interaction and overall very exciting I would visit again and recommend this for anyone I love learning to make six types of salsa tWo different margaritas and to dance the salsa to learn to dance the salsa overall a blast of fun

Was this review helpful? Yes 1
Toronto, Canada
Senior Reviewer
9 reviews 9 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We have stayed for 4 nights in Cozumel Palace in May. The room was very good with a double Jacuzzi. Very clean. All the stuff is very helpful and nice. Food is very good at breakfast time and lunch time. I would recommend Mexican restaurant or buffet for the dinner. Italian and Oriental are so-so. Overall we loved every day... More 

Was this review helpful? Yes 2
Philadelphia, Pennsylvania
Contributor
11 reviews 11 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We enjoyed our stay at the Cozumel Palace. The service weas great, the food may have been the best we've had at any all inclusive we have stayed at. It is convienient to walk into town and explore. We also rented a jeep and drove around the island, which was a great time. No beach, but could go to one... More 

Was this review helpful? Yes 2
Missouri
Contributor
13 reviews 13 reviews
11 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Was on a dive trip with a group and we really enjoyed the property. The food was good along with wonderful service that we have never had at any of the other all inclusive we have stayed with over the years. The only thing I would of changed was the dive operation at the hotel. They were not very helpful... More 

Was this review helpful? Yes 2
New Orleans, Louisiana
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

Service was par excellence in comparison to US standards. The hotel staff were more than happy to assist in anyway to make you feel at ease. Very accomodating and courteous, I couldnt have asked for a better hotel, given that we booked this hotel within hours before we arrived in country. Caution: DO NOT fall for scam tour coordinators at... More 

Was this review helpful? Yes 1
Rocky Point, New York
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Everything was great as it usually is at a Palace resort. The only improvement I would make is that they change the restaurant menus more frequently. We were there for a week and the menus did not change.

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW via mobile

Cozumel Palace was our honeymoon trip and it was amazing!!!! The atmosphere was so professional and on point. Made us feel like we were the only ones there...The event staff was by far the most energetic and fun people I have ever met! The resort is spotless and the rooms are mouth dropping... seriously my mouth dropped... the reefs right... More 

Was this review helpful? Yes 1
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