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Cozumel Palace

4.0 of 5 Av Rafael E Melgar km 1 5, Adolfo Lopez Mateos, Cozumel 77600, Mexico
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#3 of 57 Hotels in Cozumel
2,467 Reviews 4.5 of 5 stars
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2,467 reviews from our community

Traveler rating
    1,908
    395
    92
    42
    30
See reviews for
625
1322
28
14
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (865)
Date | Rating
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English first
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW via mobile

The Palace is awesome the whole resort is nice and clean. The staff (especially Sugei) is super nice and professional. The food is amazing have to try the Tequila salmon and Marinated beef roll, and it's right in town so going to other shops and restaurants are just a couple of minutes walk from the resort!

Was this review helpful? Yes 3
Newcastle, Oklahoma, United States
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

First class service, food, cleanliness!!!! We only left our hotel to eat 3 times in 7 days. We didn't want to because the food was AMAZING! All of their staff was upbeat and friendly. Loved our time there. No complaints. Worth every dollar!

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Brazil
Contributor
19 reviews 19 reviews
5 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

This is a nice hotel we visited during our stay at Riviera Maya, beautiful facilities, good food & drinks, and one of the best pools you could ask, set in a platform with the deep blue sea just below (there's no beach there, like you were on a cliff). This gives you, besides a fantastic view of the ocean ahead,... More

Was this review helpful? Yes 2
New York City, New York
1 review
5 of 5 stars Reviewed 5 days ago NEW

Our stay here was perfect. The food and the service were very good. Only the wine, beer and other alcoholic drinks could have been better. The resort credit process was a nice and very generous extra. The spa staff was professional and my wife got one of the best massages ever. We will definitely go back.

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Leona Valley, California
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

We had a great time at the Cozumel Palace even thou it rained off an on the whole week we were there. We have been to Cozumel many times and the one thing we always complained about were the beds. These beds are great not rock hard like the other resorts we have stayed in. The staff is awesome. The... More

Was this review helpful? Yes 1
Morristown, Tennessee
Senior Contributor
25 reviews 25 reviews
21 hotel reviews
68 helpful votes 68 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This is our third trip to a palace resort, (Sun Palace - amazing! Moon Palace - bad!). So we figured we had a 50/50 shot here. What else can I say but WONDERFUL! From beginning to end, front to back, top to bottom. Fantastic. Service, food, drinks, room, just the best. Our family included myself, my husband and our four... More

Was this review helpful? Yes 2
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Our stay here was perfection. The food was amazing and the service unbelievable. The resort credit process was a little disorganized but very generous. The spa staff was professional and I got one of the best massages ever. We will definitely go back.

Was this review helpful? Yes 1
Moscow, Russia
1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

It is a nice hotel, pretty clean with nice staff. however there were a few cons: food is really average (except for dinners at italian restaurant), waiters are average (except for the same italian restaurant) - 3 out of 4 dishes were brought wrong at the mexican restaurant of the hotel, the food was oversalted and not specian. breakfast and... More

Was this review helpful? Yes 3
Chicago, Illinois
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We Loved our stay at Cozumel Palace! We were welcomed immediately! The resort is beautiful and the location is excellent! Our room faced the water (as do the majority of the rooms) and overlooked the pool area. Our room was always clean. However, the best feature is the staff! Our pool server, Francisco (Roger) was awesome! Jorge and Ricardo and... More

Was this review helpful? Yes 1
Las Vegas, Nevada, United States
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

100% recommend this resort to anyone looking for a relaxing vacation with friendly staff, great food and a beautiful property. I work at a four diamond resort and recognize great service and they exceeded my expectations. Great value and they even provided us a flat screen to stream week one of the NFL at no additional charge. Already planning my... More

Was this review helpful? Yes 2
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Hotel Summarization (Beta)

What travelers say

  • Very good(63)
  • Room service(47)
  • Italian restaurant(28)
  • Pool area(21)
  • Romantic dinner(20)
  • Ocean views(19)
  • Great time(19)
  • Cruise ship(14)
  • Couples massage(13)
  • Junior suite(12)

Additional Information about Cozumel Palace

Address: Av Rafael E Melgar km 1 5, Adolfo Lopez Mateos, Cozumel 77600, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Cozumel Palace 4*
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Also Known As:
Cozumel Palace Hotel Cozumel
Palace Hotel Cozumel
Plaza Las Glorias Cozumel
Palace Cozumel
Cozumel Palace Resort

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Infinity Pool (9)
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Junior Suite #120 (40)
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Junior Suite #436 (37)
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Junior Suite #515 (32)
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