We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Presidente Inter-Continental Cozumel Resort & Spa

Certificate of Excellence
4.5 of 5
Hotel website
Hotel deals
Carretera a Chankanaab km 6.5, Cozumel 77600, Mexico
Special Offer
Save 10-30%
Presidente Inter-Continental Cozumel Resort & Spa
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Ranked #4 of 57 Hotels in Cozumel
Certificate of Excellence 2014
A recent review
Write a Review

1,273 reviews from our community

Traveler rating
    912
    250
    70
    23
    18
See reviews for
336
519
17
37
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (366)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (1273)
  • Mar-May only
    (461)
  • Jun-Aug only
    (315)
  • Sep-Nov only
    (185)
  • Dec-Feb only
    (312)
All months
Dallas, Texas
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed yesterday NEW

We want to continue loving this hotel - we visit a couple of times a year and it's still the nicest hotel on Cozumel island. However, our recent visit left me wondering if standards have been lowered. Several small things and one major issue in the restaurant are my concerns. The room amenities have changed (no peppermint soap), our room... More 

Was this review helpful? Yes
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

All the staff members were so engaging and kind. BEAUTIFUL rooms and facilities! The restaurants were top class and no one skimped on anything here. I had a great experience and I hope you will as well! Highly recommend and hope to come again!!

Was this review helpful? Yes
Contributor
17 reviews 17 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I have been Diving in Cozumel since 1975 and I visit often. I brought my parents here for their first visit to Cozumel in the 1980s. They loved it here. The hotel is located far south of the city, thus it is quiet and relaxing. The ride to the city plaza is short by taxi. It is off the main... More 

Was this review helpful? Yes 1
North Bend, Oregon
Contributor
12 reviews 12 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This is a place to totally relax and enjoy the water, rooms, and beach. We stayed in a suite in main bldg, but for the same $ I would choose a walk out room off the beach next time. There is plenty of room to find your own space at the beach or pool. The beachside restaurant was great. This... More 

Was this review helpful? Yes 3
Henry W, Gerente at Presidente Inter-Continental Cozumel Resort & Spa, responded to this review

Dear Guest, Thank you ! We certainly appreciate your comments about your recent stay in our resort, It was a real pleasure served you. Hopefully you we can see you once again in a near future. Warmest regards, Henry Walther General Manager More 

Texarkana, Arkansas
Contributor
20 reviews 20 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

By far our favorite hotel to stay at hands down. We wanted to come in February and had to postpone till April. We stayed in room 2115 which was an upgrade with outdoor shower, which I used more than twice a day. It opens up right onto the lagoon and beach area. We have stayed so many times here we... More 

Was this review helpful? Yes 1
Henry W, Gerente at Presidente Inter-Continental Cozumel Resort & Spa, responded to this review

Dear Guest, Thank you, we appreciate your comments about your recent stay in our resort, It was a pleasure to serve you like always. We are pleased that you enjoyed your room, the hotel beach and the friendliness of our staff. We will be waiting for you in August to celebrate toguether your wedding anniversary. Best Regards, Henry Walther General... More 

Austin, Texas
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We thoroughly enjoyed our stay at the Inter-Continental Cozumel. We had a lovely view from our king-bed suite. The a/c in the room was appreciated at night. All the staff we encountered were friendly and helpful, whether they were front desk, housekeeping, bar staff or wait staff. I had two very good services in the spa, and commend the spa... More 

Was this review helpful? Yes
Henry W, Gerente at Presidente Inter-Continental Cozumel Resort & Spa, responded to this review

Dear Guest, Thank you so much for your kind comments regarding your recent stay and impression of the hotel! We appreciate you taking the time to tell us with all details what a positive experience you had!!! We look forward to welcoming you back during your next visit to Cozumel. Cordially, Henry Walther General Manager More 

cabo
Contributor
14 reviews 14 reviews
12 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Check in was made so easy along with a cold bottle of much needed water and a cold towel. Off to see our amazing beach front room complete with outdoor shower a beach bag with bug spray that we never needed. Great bed with wonderful linnens. Very excited to try the snorkeling it was great. Too tired to go into... More 

Was this review helpful? Yes
Henry W, Gerente at Presidente Inter-Continental Cozumel Resort & Spa, responded to this review

Dear Guest, Thanks a lot for your review! I am sharing your nice comments with the team. It is very pleasing to read comments like yours, since our main goal is to exceed guests expectations. We are more than happy to know your husband is good now and we wish a great recovery for him. I am glad you had... More 

Jerusalem, Israel
Contributor
14 reviews 14 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Really enjoyed the stay. Only points off were for the lack of hammock on the balcony and spotty wireless.. Hotel staff simply said that the hooks couldn't hold the weight. 80% of the other rooms had them.

Was this review helpful? Yes
Henry W, Gerente at Presidente Inter-Continental Cozumel Resort & Spa, responded to this review

Dear Guest, We really apreciated every single word you wrote on your comment, our commitment is always provide the best experience for our guests and comments like yours help us a lot to improve our facilities and services. Thank you very much for coming and hopefully we can have you back very soon and share together this little piece of... More 

Erie, Colorado
Top Contributor
71 reviews 71 reviews
13 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 1 week ago

Came here yesterday with 6 couples and it was not a disappointment. Wonderful Ocean View Rooms with European Breakfast included is the way to go. We booked it on the American Airlines site when booking our flights. Combo packages from airline are excellent deals. We are diving each day and the boat picks us up from the scuba pier right... More 

Was this review helpful? Yes 1
Henry W, Gerente at Presidente Inter-Continental Cozumel Resort & Spa, responded to this review

Dear Guest, We really apreciated every single word you wrote on your comment, our commitment is always provide the best experience for our guests and comments like yours help us a lot to improve our facilities and services. Thank you very much for coming and hopefully we can have you back very soon and share together this little piece of... More 

Midwest
Top Contributor
97 reviews 97 reviews
22 hotel reviews
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed 1 week ago

We recently returned from our third stay here and this may have been the most enjoyable. The resort is lovely and a nice location a few miles south of the busy downtown. We love to walk and did walk into town a few times but mostly took taxis which is about a $9 US fare each way. We stayed in... More 

Was this review helpful? Yes
Henry W, Gerente at Presidente Inter-Continental Cozumel Resort & Spa, responded to this review

Dear Guest, Thank you for have been writing and have been sharing your comments. I am very pleased to read your appraisal of our team services and facilities. I certainly know my colleagues will be equally pleased to know their efforts are making a memorable stay for you. We certainly look forward to welcoming you back very soon. Cordially, Henry... More 

Hotel Review Summarization

What travelers say

  • Dive shop(11)
  • Scuba du(10)
  • Very nice(4)
  • Ocean views(4)
  • Room service(3)
  • Adult pool(3)
Questions? Get answers from hotel staff and past guests. Ask a question

990 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (834)
Viewed
Room/suite (146)
Viewed
Hotel & grounds (130)
Viewed
Dining (82)
Viewed
Pool/beach area (177)
Viewed
Business center/function rooms (4)
Viewed
Bathroom (22)
Viewed
View from room (60)
Viewed
Family/play areas (4)
Viewed
Other (209)

Management photos: Courtesy of the property manager

Viewed
All management photos (156)
Viewed
Room/suite (38)
Viewed
Pool/beach area (25)
Viewed
Dining (24)
Viewed
Hotel & grounds (25)
Viewed
Business center/function rooms (6)
Viewed
Bathroom (1)
Viewed
View from room (1)
Viewed
Other (36)
Hotels you might also like...
Check In Check Out
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question