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Presidente Inter-Continental Cozumel Resort & Spa

Certificate of Excellence
4.5 of 5
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Carretera a Chankanaab km 6.5, Cozumel 77600, Mexico
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Presidente Inter-Continental Cozumel Resort & Spa
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Ranked #7 of 57 Hotels in Cozumel
Certificate of Excellence
A recent review
5 of 5 stars reviewed 2 days ago
Tanzy12482 Boston, MA
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1,288 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Boston, MA
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We've stayed at a couple Intercontinentals in the past and based on our past experience with them, we didn't hesitate to book here when we saw they had one on the island. As usual, the customer service was top notch and all of the staff was friendly. The beach and offshore snorkeling areas were great: lots of different species of... More 

Was this review helpful? Yes 1
Monterrey, Mexico
Top Contributor
70 reviews 70 reviews
35 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

This hotel is one of the first hotel in Cozumel, the rooms are ok and the suites are better, the wifi is very slow maybe because is free, the beach is small but is very nice because since that you are in a swimingpool but with sand, the breakfast is ok but the buffet is very bad the food dont... More 

Was this review helpful? Yes 1
Henry W, Gerente at Presidente Inter-Continental Cozumel Resort & Spa, responded to this review

Dear Guest, Warm Greetings from Presidente InterContinental Cozumel Resort & Spa! We would like to thank you for taking your time and share your comments, believe me your feedback is really appreciated, we have taken notes of your pleasant recommendations. We are really sorry for not meeting your expectations; comments such as yours allow us to take an honest look... More 

Atlanta, Georgia
Contributor
18 reviews 18 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We visited the hotel for a brief one night stop before heading out on a cruise. We spent all our time doing water sports on the beach where we rented a kayak, wave runners, and snorkel gear. I usually watch my kids have all the fun but even I rode the wave runners and had a blast! The pool was... More 

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Henry W, Gerente at Presidente Inter-Continental Cozumel Resort & Spa, responded to this review

Dear Guest, Greetings from Presidente InterContinental Resort and Spa. We certainly appreciate your comments about your recent stay in our resort, It was a real pleasure served you. Our goal is always provide the best experience for our guests, and we are happy to learn that you enjoy the beach activities and the turquoise water of our beach. Hopefully you... More 

Houston, Texas
Senior Contributor
23 reviews 23 reviews
15 hotel reviews
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

My husband and I have stayed at the Presidente several times, and I have been remiss in leaving a review! In a word, this hotel is: wonderful! Most recently, I took a group of 12 friends and family to a lunch and beach break while on a short cruise. Claudia, the manager of sales, could not have been lovelier in... More 

Was this review helpful? Yes 1
Henry W, Gerente at Presidente Inter-Continental Cozumel Resort & Spa, responded to this review

Dear Guest, Thanks a lot for your review and positive comments which I am sharing with all the team. It is very rewarding to read comments like yours since our main goal is to exceed guests' expectations. We continue working on innovation, being authentic and original, and most important in satisfying our customers every time. I will share this comments... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We stayed 3 nights here in May. It was such a good experience, I don't know where to begin. The room was gorgeous, immaculately clean (and stayed the way the whole time) and very well appointed. Awesome bed. We got an ocean view with a large, lovely balcony. The pools, grounds, gym, everything was lovely. Sleepy iguanas everywhere. The staff... More 

Was this review helpful? Yes 1
Henry W, Gerente at Presidente Inter-Continental Cozumel Resort & Spa, responded to this review

Dear Guest, Thank you for taking the time to share your comments. I am very pleased to read your appraisal of our team, services and facilities, and I know my colleagues will be equally pleased to know their efforts are making a memorable stay for our guest. We certainly look forward to welcoming you back in the very near future.... More 

Oshkosh
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

This resort is the most comfortable,friendly, and perfectly located to shops and restaurants in Mexico. The staff is fenominal. They are friendly, attentive and very, very, willing to do anything to make your stay the best. The hotel needs just a bit of updating but very comfortable Highly recommended

Was this review helpful? Yes 2
Henry W, Gerente at Presidente Inter-Continental Cozumel Resort & Spa, responded to this review

Dear Guest, Thanks a lot for your review and positive comments which I am sharing with all the team. It is very rewarding to read comments like yours since our main goal is to exceed guests' expectations. We continue working on innovation, being authentic and original, and most important in satisfying our customers every time. I am glad you had... More 

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

We recently enjoyed a long weekend celebrating our anniversary at El Presidente in one of the Reef Suites. The staff was very friendly and the service was very good. No problems with check-in or anything during our stay. My wife enjoyed the spa treatments and enjoyed the snorkeling right off the beach and reef. Town is very close if you... More 

Was this review helpful? Yes 1
Henry W, Gerente at Presidente Inter-Continental Cozumel Resort & Spa, responded to this review

Dear Guest, Thank you for taking the time to share your feedback from your stay with us at Presidente InterContinental Cozumel. We really appreciate your time. I am very pleased to learn that you thoroughly enjoyed your stay. I look forward to welcome you again very soon, to this is “su casa” in Cozumel. Warmest regards, Henry Walther General Manager More 

ABQ
2 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Pros: The room was nice and spacious. The lifeguards were awesome, as they gave us advice on where to get in to snorkel and let us know which way the current was going. The grounds were nice and kept clean. We had the place to ourselves. Francisco made excellent margaritas at the beach grill. Don't listen to the guy who... More 

Was this review helpful? Yes 2
Henry W, Gerente at Presidente Inter-Continental Cozumel Resort & Spa, responded to this review

Dear Guest, Warm Greetings from Presidente InterContinental Cozumel Resort & Spa! We would like to thank you for taking your time and share your comments, believe me your feedback is really appreciated, we have taken notes of your pleasant recommendations. As you mentioned, there are many options around Cozumel for less price, but we work with the highest standard quality... More 

Sydney, Australia
Contributor
15 reviews 15 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This hotel was great for our honeymoon trip. Spacious rooms, laid back beachside style. Easy access to water activities and town if required. We stayed in resort the whole time except for one trip to Playa del Carmen. 4 restaurants, 2 pools and a small private beach. Very relaxing staying by the pool with happy hour every afternoon. Staff were... More 

Was this review helpful? Yes 1
Henry W, Gerente at Presidente Inter-Continental Cozumel Resort & Spa, responded to this review

Dear Guest, Thank you very much indeed for your comments about your stay at the Resort. We always looking forward to have valuable guest like you and meet needs and expectations and your feedback help us very much on this matter, I am sharing your nice comments and recomendations with all the staff. We can wait to see you again... More 

Burlington, Canada
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
48 helpful votes 48 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Booked this hotel for a day room when in Cozumel off a cruise ship for my special birthday. Hotel was beautiful and I was thrilled. Hotel was not busy neither was the beach. Had a lovely day swimming in the ocean. Ordered a beer and margarita x 2 from beach bar and at 2 pm in the afternoon...I lost my... More 

Was this review helpful? Yes 4
Henry W, Gerente at Presidente Inter-Continental Cozumel Resort & Spa, responded to this review

Dear Mrs. Lesley, We are really sorry you had that experience however in 47 years the hotel has been giving services to about 3 millions and a half guests we never had any issue like yours. We can assure you we take our guest safety very seriously so we do follow up your call and email at our hotel with... More 

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