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Presidente Inter-Continental Cozumel Resort & Spa

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Carretera a Chankanaab km 6.5, Cozumel 77600, Mexico
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Presidente Inter-Continental Cozumel Resort & Spa
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1,310 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Katy, Texas
Level Contributor
40 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed yesterday NEW via mobile

Here's the great: The beaches The drinks The beachfront rooms with outdoor showers The diving/snorkeling The friendly staff The food The bounty of towels poolside Here's the meh: Grounds could be more groomed/better landscaped Pool is tired and needs updating and refinishing Room servicing is sporadic, not the same each day Just a little tired overall. I'd rec this resort... More 

Was this review helpful? Yes
Surrey, United Kingdom
Level Contributor
4 reviews
5 of 5 stars Reviewed yesterday NEW

My wife and I stayed at this hotel in March 2015. We had a room which opened out onto a sunset beautiful romantic beach. The hotel staff are fabulous and could not do enough to help. The snorkelling is super in clear warm water and was very safe. the food and bar drinks were in my opinion very, very reasonable... More 

Was this review helpful? Yes
Grimesland, North Carolina
Level Contributor
40 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Exceeded my expectations! Even before we arrived, the staff at the hotel were simply amazing. The concierge helped me make sure that my families rooms were together and that my daughter had a beautiful balloon bouquet waiting for her on her birthday. Well that balloon bouquet also included a birthday cake towel arrangement, a scrumptious birthday cake, streamers on her... More 

Was this review helpful? Yes
Pasadena, California, United States
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Unless you are dying to go scuba diving and really appreciate concrete instead of actual beach sand, avoid this hotel at all costs. My wife and I have been to resorts all over Mexico for the last 40 years. We have spent time in excellent hotels in Cancun, Puerto Vallarta, Cabo San Lucas, Ixtapa, Acapulco, Guadalajara, Mexico City, La Paz,... More 

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Peoria, Illinois, Usa
Level Contributor
37 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Selected this because of price location and other reviews. This is one of two places (Maui) my husband and I (37,38 y.o.) said we will return -- and we wouldn't change a thing. Hotel staff super accommodating and friendly without being pushy. Cozumel has a mosquito problem right now due to excess rains and hotel provided repellant in addition to... More 

Was this review helpful? Yes 1
Henry W, Gerente at Presidente Inter-Continental Cozumel Resort & Spa, responded to this review

Dear Guest, Thank you, we appreciate your comments about your recent stay in our resort, It was a pleasure to serve you like always. We are pleased that you enjoyed your room, the hotel beach and the friendliness of our staff. We are sharing your nice comments with our staff, they are an example of hard work and service commitment.... More 

New York City, New York
Level Contributor
142 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 141 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We're not big scuba/snorkel people, but we wanted to visit Cozumel anyway. Reading the reviews about the IC Cozumel, we were almost setting ourselves up to be disappointed given how many people raved about the high level of service at "the Presidente." But from the moment we stepped through the welcoming front entrance, we knew this place was legit. The... More 

Was this review helpful? Yes 1
Henry W, Gerente at Presidente Inter-Continental Cozumel Resort & Spa, responded to this review

Dear Guest, Thank you for your praise and feedback from your recent stay with us. We were delighted that we exceeded your expectations from our beautiful resort. I am proud to learn that our colleagues were successful in providing you with a truly memorable experience and that we made you feel welcome. We look forward to welcoming you back in... More 

United Arab Emirates
Level Contributor
59 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
5 of 5 stars Reviewed 1 week ago

Cozumel is great , Fantastick beach here and water, excellent snorkelling and diving. This resort is beautiful , and the service is great as is the food. Initially our room was far from the lobby which was too far for my older friend. I complained and we were immediately moved to two of the nicest rooms at the resort, now... More 

Was this review helpful? Yes
Henry W, Gerente at Presidente Inter-Continental Cozumel Resort & Spa, responded to this review

Dear Guest, Thank you ! We certainly appreciate your comments about your recent stay in our resort, It was a real pleasure served you. Hopefully you we can see you once again in a near future. Warmest regards, Henry Walther General Manager More 

New York City, New York
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago

Will update on checkout but so far am appalled that the place is overrun by mosquitoes and they charge $10 PER PERSON to light fire pits. It's like a form of torture and, frankly, unfair/poor service. A bit off the beaten path so bikes would be nice. Aside from that, grounds are pretty and staff seems very friendly and accommodating.... More 

Was this review helpful? Yes 1
Henry W, Gerente at Presidente Inter-Continental Cozumel Resort & Spa, responded to this review

Dear Guest, Thank you very much for visiting us and for taking the time and share the experience you had at our Resort. I am sharing as well your kind comments about our service with all the team. Hopefully we can have you back at your home away from home in a near future. Warmest regards, Henry Walther General Manager More 

Dallas, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

We've been coming to Cozumel for 25 years. One to two trips per year. We started staying at the Presidente about 8 years ago and haven't looked back! Historically, our stays have been spectacular, but this trip, it seemed like maybe the staff was a little off their game. Perhaps it's just our luck. Anyway, the details are as such:... More 

Was this review helpful? Yes 1
Henry W, Gerente at Presidente Inter-Continental Cozumel Resort & Spa, responded to this review

Dear Guest, Warm Greetings from Presidente InterContinental Cozumel Resort & Spa! We would like to thank you for taking your time and share your comments, believe me your feedback is really appreciated, we have taken notes of your pleasant recommendations. We are really sorry for not meeting your expectations; although we never want to know that one of our guest... More 

Atlanta USA
Level Contributor
284 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 135 helpful votes
4 of 5 stars Reviewed 1 week ago

I assume you've already decided to come here - so let me help you. 1. There are no taxis at the airport! You have two choices. Use one of the mini buses and share it with a bunch of strangers for about $9 pp and takes 1 hour to get to hotel. Or pay $24pp for a private mini bus... More 

Was this review helpful? Yes 6
Henry W, Gerente at Presidente Inter-Continental Cozumel Resort & Spa, responded to this review

Dear Guest, Warm Greetings from Presidente InterContinental Cozumel Resort & Spa! We would like to thank you for taking your time and share your comments, believe me your feedback is really appreciated, we have taken notes of your pleasant recommendations. We are pleased that you enjoyed your room, the hotel beach and the friendliness of our staff. We certainly look... More 

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