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Presidente Inter-Continental Cozumel Resort & Spa

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Carretera a Chankanaab km 6.5, Cozumel 77600, Mexico
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1 room 1 guest
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Presidente Inter-Continental Cozumel Resort & Spa
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1,345 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (384)
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Tomball, Texas
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

One of the best hotel experiences I've ever had. My wife and I visited here for our anniversary, and we weren't disappointed in any way during our stay. From the front desk staff and concierge to the restaurant staff and maids, and everybody in between, everybody was extremely nice and beyond helpful. Upon check in, we confirmed our reservation for... More 

Was this review helpful? Yes 1
Mercer Island, Washington
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

We have been regular guests at the Presidente Intercontinental Cozumel for 20 years. It is one of our favorite hotels in the world. It is by far the finest hotel in Cozumel, and always has been. The setting is perfect – right on the beach, with the island’s best diving outfit onsite, operating from the pier there. The food is... More 

Was this review helpful? Yes
Henry W, Gerente at Presidente Inter-Continental Cozumel Resort & Spa, responded to this review

Dear Guest, Thank you ! We certainly appreciate your comments about your recent stay in our resort, It was a real pleasure. Hopefully you can visit us once again in the near future. Warmest regards, Henry Walther General Manager More 

Little Rock, Arkansas
Level Contributor
32 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

The staff has had some turn over in the last couple of months but the service is still great. My granddaughter's 4th birthday was the day we checked in and the front desk staff heard her say something and sent a small cake with her name on it highly recommend.

Was this review helpful? Yes
Henry W, Gerente at Presidente Inter-Continental Cozumel Resort & Spa, responded to this review

Dear Guest, We really apreciated every single word you wrote on your comments, thank you very much for doing it and hopefully, we can have you back very soon. To this, "su casa" in Cozumel island. Warmest regards, Henry Walther General Manager More 

Barcelona
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The hotel is lovely, maybe a bit big, However in august it was not full, so it was great to enjoy the transparent sea and the sun almost aline on the beach! Diving facility right in the hotel is super convenient - rooms ocean view in the right wing are nice and far enough from babies pool to enjoy peaceful... More 

Was this review helpful? Yes
Henry W, Gerente at Presidente Inter-Continental Cozumel Resort & Spa, responded to this review

Dear Guest, Thank you for choosing to stay at Presidente InterContinental Cozumel Resort & Spa and for taking the time to post a review of your recent stay. I am very pleased to read that you thoroughly enjoyed your stay. Thank you sincerely for commending our property in this regard. Your kind recognition will be very well received. As you... More 

Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed for four nights while completing my checkout dives for my scuba certification. It was beautiful and a definite paradise. The hotel itself was great!! I had a fabulous welcome plate of fresh fruit along with two mini tequila bottles. I had an ocean view room alllllllllllllllll the way at the end, but I still enjoyed it. It was... More 

Was this review helpful? Yes 1
Henry W, Gerente at Presidente Inter-Continental Cozumel Resort & Spa, responded to this review

Dear Guest, We would like to thank you for taking your time to comment on your previous stay. I am very glad to see that we exceed your expectations and I have shared your comments with our staff. Our goal is to make customer's' stay memorable and welcome them back to our repeat guest family. We look forward to welcoming... More 

washington
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Not much to add to the enthusiastic reviews regarding the quality of the hotel and the excellent service, except it is also terrific for divers because of the outstanding diving operation on site. We saw a second dock too, and not sure if that's picking up from other companies or just other water activities. The hotel management understands divers' needs... More 

Was this review helpful? Yes 1
Henry W, Gerente at Presidente Inter-Continental Cozumel Resort & Spa, responded to this review

Dear Guest, Thank you for taking the time to share your comments. I am very pleased to read your appraisal of our team, services and facilities, and I know my colleagues will be equally pleased to know they all efforts are making a memorable stay for our guest. We certainly look forward to welcoming you back in the very near... More 

Pottsboro, Texas
Level Contributor
39 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The Presidente is amazing! Many different types of rooms to choose from... ocean view, beachfront, poolside, out door showers in some that are really cool. The AC works great too... There is a spa and gym, tennis, sand volleyball, and of course the best snorkeling steps away. With the dining options on site, you never have to leave the resort.... More 

Was this review helpful? Yes 1
Henry W, Gerente at Presidente Inter-Continental Cozumel Resort & Spa, responded to this review

Dear Guest, Thank you for taking the time to share your feedback from your recent stay with us at Presidente InterContinental Cozumel. I am very pleased to learn that you thoroughly enjoyed your stay and that you regard our hotel to be one of the best hotels. Thank you sincerely for commending our service team in this regard. Your kind... More 

Richmond, Virginia
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The Mexican food is excellent. The beach has soft white sand. There is a sunken barge in the water, consequently is a some of the best snorkeling in the world two feet in front of the hotel. The staff is attentive and very polite. There's really no need to leave the property. Perfect for a short getaway.

Was this review helpful? Yes 1
Henry W, Gerente at Presidente Inter-Continental Cozumel Resort & Spa, responded to this review

Dear Guest, Thank you for choosing to stay at Presidente InterContinental Cozumel Resort & Spa and for taking the time to post a review of your recent stay. I am very pleased to learn that you thoroughly enjoyed your stay and that you regard our hotel to be one of the best in Cozumel. Thank you sincerely for commending our... More 

Cincinnati, Ohio
Level Contributor
28 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Pros: View Pool Beach Beachside beds Outside bar with swing Plenty of restaurant options Location was nice very close to ferry area Free parking Very well kept despite being old Cons: As a platinum ambassador normally I receive points or a free gift for my stay and I didn't receive anything Decor and room is getting old and starting to... More 

Was this review helpful? Yes
Henry W, Gerente at Presidente Inter-Continental Cozumel Resort & Spa, responded to this review

Dear Guest, Thank you for your praise and feedback from your recent stay with us. We were delighted that we exceeded your expectations from our beautiful resort. I am proud to learn that our colleagues were successful in providing you with a truly memorable experience and that we made you feel welcome. Also your feedback help us to provide the... More 

Dallas, Texas
Level Contributor
136 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stay here twice a year because it is simply the very best Cozumel has to offer. Just imagine it and you have it. Gorgeous beach, great dive shop (Carlos is fantastic!), excellent food and the friendliest staff on the planet. We wouldn't dream of staying elsewhere!

Was this review helpful? Yes 3
Henry W, Gerente at Presidente Inter-Continental Cozumel Resort & Spa, responded to this review

Dear Guest, Thank you for choosing to stay at Presidente InterContinental Cozumel Resort & Spa and for taking the time to post a review of your recent stay. I am very pleased to read that you thoroughly enjoyed your stay. Thank you sincerely for commending our property in this regard. Your kind recognition will be very well received. We will... More 

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