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All 57 Cozumel hotels

Presidente Inter-Continental Cozumel Resort & Spa

4.5 of 5 Hotel   |   Carretera a Chankanaab km 6.5, Cozumel 77600, Mexico
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Ranked #9 of 57 Hotels in Cozumel
A recent review
5 of 5 stars reviewed 3 days ago
Charles B Amarillo, Texas
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1,201 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Amarillo, Texas
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We have stayed at this motel several times, and only had outstanding experiences. Our ocean view rooms gave us the feeling on being on the beach and are very well kept. The pool and the beach are kept in immaculate condition, and the beach bar had outstanding service. We also dove with the local dive company located in the Presidente... More 

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Tulsa, Oklahoma
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Once again the Presidente and staff provided what we needed, relaxation and luxury. The weather was nice and every where you looked on the resort it was beautiful and well maintained without being crowded. In a world that is at times too fast paced, the Presidente has become a dependable getaway for us to recharge and enjoy the crystal clear... More 

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Henry W, Manager at Presidente Inter-Continental Cozumel Resort & Spa, responded to this review

Dear Guest, Thank you! We certainly appreciate your comments about your recent stay in our resort, It was a pleasure to serve you like always. We are pleased that you enjoyed your room, the hotel beach and the friendliness of our staff. Hopefully you can visit us once again in the near future. Warmest regards, Henry Walther General Manager More 

Minneapolis, Minnesota, United States
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We found the staff to be exceptional! Everyone was polite, kind, and respectful. Ambiance outstanding. David was exceptionally polite and patient. He was informative and a real asset to the hotel. We will return!

Was this review helpful? Yes 1
Henry W, Gerente at Presidente Inter-Continental Cozumel Resort & Spa, responded to this review

Dear Guest, Thank you ! We certainly appreciate your comments about your recent stay in our resort, It was a real pleasure. Hopefully you can visit us once again in the near future. Warmest regards, Henry Walther General Manager More 

Glen Ellyn, Illinois
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This gorgeous, exotic facility makes you think you’re visiting another planet. Attentive and courteous staff, immaculate rooms and easy wifi access. The luxurious surroundings far exceeded our normal dive resort expectations. Two pools. (Only the small, family pool was heated.) Our second-floor room had a fantastic ocean view. Snorkeling and shore diving were convenient. On-site restaurants were very good--we ate... More 

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Henry W, Gerente at Presidente Inter-Continental Cozumel Resort & Spa, responded to this review

Dear Guest, Thank you for sharing your so detailed and enjoyable experience at our resort and our beautiful island. I want to share that we are constantly looking forward to offering better services and facilities and comments like yours, give us an excellent feedback from our valued guests. I'm sharing your nice comments with our staff and our dive shop.... More 

Pleasant Hill, California, United States
Contributor
17 reviews 17 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We chose the Presidente because Scuba Du, a very polished dive company, operates right out of the hotel. In fact, there is a pier where the dive boats pull up to pick up divers right in front (see photos). We booked a dive package through the hotel and dove six days consecutively. The hotel is definitely more suited to adults... More 

Was this review helpful? Yes 1
Henry W, Gerente at Presidente Inter-Continental Cozumel Resort & Spa, responded to this review

Dear Guest, Thank you for write and share your comments! I am very pleased to read your appraisal of our team services and facilities. I certainly know my colleagues will be equally pleased to know their efforts are making a memorable stay for you. I'm sharing your comments to our friends from Scuba Du. We certainly look forward to welcoming... More 

Kennewick, Washington
Senior Contributor
42 reviews 42 reviews
14 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Supposedly one of the best resorts on the island. MY rating would actually be 2.5 stars. I would say it's more like a 2.5-star Best Western motel. Really REALLY expensive, average to poor food, a large basic room with lots of moldy shower grout, weak room lighting, virtually no internet service or cellular (verizon) phone service, several miles from downtown... More 

Was this review helpful? Yes 8
Henry W, Manager at Presidente Inter-Continental Cozumel Resort & Spa, responded to this review

Dear Guest, Warm Greetings from Presidente InterContinental Cozumel Resort & Spa! We are really sorry for not meeting your expectations; although we never want to learn that a guest has had a not a good experience, comments such as yours allow us to take an honest look at our operations and make necessary improvements. We are pleased if you will... More 

Richmond, Virginia
2 reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 3 weeks ago

As mentioned, Internet is almost non-existant so plan to be cut off from the world from your stay here.... More importantly, be prepared to part with your $$$$$... We travel internationally frequently, almost exclusively to resorts, so resort pricing is expected. I was not expecting to have the Presidente put a hold on our card for almost 4 times the... More 

Was this review helpful? Yes 6
Henry W, Manager at Presidente Inter-Continental Cozumel Resort & Spa, responded to this review

Dear Guest, Warm Greetings from Presidente InterContinental Cozumel Resort & Spa! We would like to thank you for taking your time and share your comments, believe me your feedback is really appreciated, we have taken notes of your pleasant recommendations. As you mentioned, there are many options around Cozumel for less price, but we work with the highest standard quality... More 

Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

If you want to get away from all inclusive hotels and truly be alone on the beach with a drink in your hand then this is your place. My wife and I visited the property in February 2013 and we upgraded to beach front room (definitely worth it). The service is great, food is bit expensive so are the drinks... More 

Was this review helpful? Yes 1
Henry W, Manager at Presidente Inter-Continental Cozumel Resort & Spa, responded to this review

Dear Guest, Thanks a lot for your review and positive comments which I am sharing with all the team. It is very rewarding to read comments like yours since our main goal is to exceed guests' expectations. We continue working on innovation, being authentic and original, and most important in satisfying our customers every time. I am glad you had... More 

New York City, New York
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Horrible, horrible internet. Apart from that great experience but if you need to be connected to the real world then this is NOT the place to stay. They have been unresponsive about the horrible internet service. They should not advertise that they have wifi as it DOES NOT work.

Was this review helpful? Yes 2
Henry W, Manager at Presidente Inter-Continental Cozumel Resort & Spa, responded to this review

Dear Guest, Warm Greetings from Presidente InterContinental Cozumel Resort & Spa! We would like to thank you for taking your time and post your comments on TripAdvisor; believe me your feedback is really appreciated, we have taken notes of your pleasant recommendations. About the internet, we already increase our speed in order to provide fast speed and constant connection for... More 

Houston, Texas
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 3 weeks ago via mobile

The rooms are incredibly unlit. The internet is atrocious. The food is average but horribly overpriced ($20 hamburger!). Finally, you are quite a distance from the city district and pay $10 per cab ride.

Was this review helpful? Yes 4
Henry W, Manager at Presidente Inter-Continental Cozumel Resort & Spa, responded to this review

Dear Guest, Warm Greetings from Presidente InterContinental Cozumel Resort & Spa! We would like to thank you for taking your time and post your comments on TripAdvisor; believe me your feedback is really appreciated, we have taken notes of your pleasant recommendations. We are really sorry for not meeting your expectations; although we never want to learn that a guest... More 

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Hotel Summarization (Beta)

What travelers say

  • Dive shop(13)
  • Scuba du(12)
  • Very nice(7)
  • Ocean views(5)
  • Adult pool(4)
  • Room service(4)
  • Cruise ship(3)

Additional Information about Presidente Inter-Continental Cozumel Resort & Spa

Address: Carretera a Chankanaab km 6.5, Cozumel 77600, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Presidente Inter-Continental Cozumel Resort & Spa 4.5*
Number of rooms: 220
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Also Known As:
Presidente Intercontinental Cozumel Hotel Cozumel
Presidente Intercontinental Cozumel Resort And Spa
Intercontinental Cozumel
El Presidente Cozumel
Cozumel Presidente
Hotel Style:
#2 Luxury Hotel in Cozumel
#4 On the Beach Hotel in Cozumel

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