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Presidente Inter-Continental Cozumel Resort & Spa

Certificate of Excellence
4.5 of 5
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Carretera a Chankanaab km 6.5, Cozumel 77600, Mexico
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Presidente Inter-Continental Cozumel Resort & Spa
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Ranked #5 of 57 Hotels in Cozumel
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed yesterday
JohnCAustinTx
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1,280 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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2 reviews
4 of 5 stars Reviewed yesterday NEW

We recently enjoyed a long weekend celebrating our anniversary at El Presidente in one of the Reef Suites. The staff was very friendly and the service was very good. No problems with check-in or anything during our stay. My wife enjoyed the spa treatments and enjoyed the snorkeling right off the beach and reef. Town is very close if you... More 

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ABQ
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 days ago NEW

Pros: The room was nice and spacious. The lifeguards were awesome, as they gave us advice on where to get in to snorkel and let us know which way the current was going. The grounds were nice and kept clean. We had the place to ourselves. Francisco made excellent margaritas at the beach grill. Don't listen to the guy who... More 

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Sydney, Australia
Contributor
15 reviews 15 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This hotel was great for our honeymoon trip. Spacious rooms, laid back beachside style. Easy access to water activities and town if required. We stayed in resort the whole time except for one trip to Playa del Carmen. 4 restaurants, 2 pools and a small private beach. Very relaxing staying by the pool with happy hour every afternoon. Staff were... More 

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Burlington, Canada
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
44 helpful votes 44 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

Booked this hotel for a day room when in Cozumel off a cruise ship for my special birthday. Hotel was beautiful and I was thrilled. Hotel was not busy neither was the beach. Had a lovely day swimming in the ocean. Ordered a beer and margarita x 2 from beach bar and at 2 pm in the afternoon...I lost my... More 

Was this review helpful? Yes 1
Los Angeles, California
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I have been visiting this hotel once a year since 1988... We just visited April 23 thru 26 2015. Things were great as usual. We enjoy the 2100 hundred area of the hotel because of the out door showers and because it has quick access to the adult pool which is always empty. The Hotel has four restaurants all of... More 

Was this review helpful? Yes 1
1 review
5 of 5 stars Reviewed 1 week ago via mobile

We have stayed here twice this year and both times it was amazing. The staff is friendly and knowledgeable. They truly do go out of their way to make your staff relaxing and stress free. We are already planning our next stay.

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Dallas, Texas
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

We want to continue loving this hotel - we visit a couple of times a year and it's still the nicest hotel on Cozumel island. However, our recent visit left me wondering if standards have been lowered. Several small things and one major issue in the restaurant are my concerns. The room amenities have changed (no peppermint soap), our room... More 

Was this review helpful? Yes 4
Henry W, Gerente at Presidente Inter-Continental Cozumel Resort & Spa, responded to this review

Dear Guest, Warm Greetings from Presidente InterContinental Cozumel Resort & Spa! We are really sorry for not meeting your expectations; although we never want to know that one of our guest does not has had good experience, comments such as yours allow us to take an honest look at our operations and make necessary improvements. We would like to thank... More 

2 reviews
5 of 5 stars Reviewed 1 week ago

All the staff members were so engaging and kind. BEAUTIFUL rooms and facilities! The restaurants were top class and no one skimped on anything here. I had a great experience and I hope you will as well! Highly recommend and hope to come again!!

Was this review helpful? Yes
Henry W, Gerente at Presidente Inter-Continental Cozumel Resort & Spa, responded to this review

Dear Guest, Greetings from Presidente InterContinental Resort and Spa. We certainly appreciate your comments about your recent stay in our resort, It was a real pleasure served you. Our goal is always provide the best experience for our guests, and we are sure that the small details make great stays. Thank you ! Hopefully you we can see you once... More 

Senior Contributor
28 reviews 28 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I have been Diving in Cozumel since 1975 and I visit often. I brought my parents here for their first visit to Cozumel in the 1980s. They loved it here. The hotel is located far south of the city, thus it is quiet and relaxing. The ride to the city plaza is short by taxi. It is off the main... More 

Was this review helpful? Yes 1
Henry W, Gerente at Presidente Inter-Continental Cozumel Resort & Spa, responded to this review

Dear Guest, Thank you ! We certainly appreciate your comments about your recent stay in our resort, It was a real pleasure served you. Hopefully you we can see you once again in a near future. Warmest regards, Henry Walther General Manager More 

North Bend, Oregon
Contributor
12 reviews 12 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is a place to totally relax and enjoy the water, rooms, and beach. We stayed in a suite in main bldg, but for the same $ I would choose a walk out room off the beach next time. There is plenty of room to find your own space at the beach or pool. The beachside restaurant was great. This... More 

Was this review helpful? Yes 3
Henry W, Gerente at Presidente Inter-Continental Cozumel Resort & Spa, responded to this review

Dear Guest, Thank you ! We certainly appreciate your comments about your recent stay in our resort, It was a real pleasure served you. Hopefully you we can see you once again in a near future. Warmest regards, Henry Walther General Manager More 

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