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Presidente Inter-Continental Cozumel Resort & Spa

Certificate of Excellence
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Carretera a Chankanaab km 6.5, Cozumel 77600, Mexico
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Presidente Inter-Continental Cozumel Resort & Spa
Best prices for: 1 room 1 guest
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Ranked #5 of 57 Hotels in Cozumel
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 4 days ago
HoustonMomof3boys Houston
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1,249 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Houston
Senior Contributor
36 reviews 36 reviews
11 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We just returned from a Spring Break dive trip to Presidente Inter-Continental. We had two ocean front rooms and a room facing the dive shop. We arrived early and two of the rooms were ready (which was a nice unexpected treat). The front desk was very courteous and checked several times inquiring when our third room would be ready. We... More 

Was this review helpful? Yes
Henry W, Gerente at Presidente Inter-Continental Cozumel Resort & Spa, responded to this review

Dear Guest, Thank you very much indeed for your comments about your recent stay at the Resort. We always looking forward to have valuable guest like you and meet needs and expectations and your feedback help us very much on this matter, I am sharing your nice comments with all the staff and Scuba Du our dive shop. Once again... More 

Brooklyn, New York
Contributor
14 reviews 14 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We had a beachfront room near the adult only pool. The room was spacious and comfortable, with a separate tub and shower in the large bathroom. The little patio was perfect for lounging in the hammock and drying out dive gear. The internet worked well in our room and some of the public areas. I think we were there at... More 

Was this review helpful? Yes 1
Henry W, Gerente at Presidente Inter-Continental Cozumel Resort & Spa, responded to this review

Dear Guest, Warm Greetings from Presidente InterContinental Cozumel Resort & Spa! We would like to thank you for taking your time and post your comments on TripAdvisor; believe me your feedback is really appreciated, we have taken notes of your pleasant recommendations, comments such as yours allow us to take an honest look at our operations and make necessary improvements.... More 

New York City
Senior Reviewer
7 reviews 7 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

The rooms and location are lovely. The staff is excellent and extremely accommodating. The snorkeling right from the property is amazing. The hotel is very family friendly. The downside is the food at the hotel is mediocre at best. We were also not very impressed by the Kid's club. Its basically babysitting. But, there is no much to do on... More 

Was this review helpful? Yes
Henry W, Gerente at Presidente Inter-Continental Cozumel Resort & Spa, responded to this review

Dear Guest, Thank you for have been writing and have been sharing your comments and feeback. I am very pleased to read your appraisal of our team services and facilities, and your comments help us to improve our differents services at our hotel. We certainly look forward to welcoming you back very soon. Cordially, Henry Walther General Manager More 

Houston, Texas
Contributor
11 reviews 11 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

Just a terrific hotel. With the Scuba Du dive operation run from the beach just steps away from the hotel, there just isn't an easier way to get to a terrific locale for an outstanding hotel and a top-notch dive outfit. It's just...so...easy. Don't bother renting car, it's not worth it. Stick with cabs. We've been coming here for years... More 

Was this review helpful? Yes 2
Henry W, Gerente at Presidente Inter-Continental Cozumel Resort & Spa, responded to this review

Dear Guest, Thank you, we appreciate your comments about your recent stay in our resort, It was a pleasure to serve you. We are pleased that you enjoyed your room, the hotel beach and the friendliness of our staff. As you said the scuba trips are very easy at the hotel, also Scuba Du has more than 20 years working... More 

Chesterfield, Missouri
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Nice little beach, great little snorkeling area, three reasonably priced restaurants with great food and spectacular views, rooms with wonderful views, wonderful service from check in desk to concierge to maid staff, well run on site dive shop. Drink and lunch service on the beach was great as well.

Was this review helpful? Yes 1
Henry W, Gerente at Presidente Inter-Continental Cozumel Resort & Spa, responded to this review

Dear Guest, Thank you very much for your visit and for taking the time and share the experience you had at our Resort. I am sharing as well your kind comments about our service with all the team. Specially with the concierge, front desk and maid service. Hopefully we can have you back at your home away from home in... More 

Seattle
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 1 week ago

We have been coming to this property for over 8 years and the level of service on the beach has gone down hill. Service is good at the bar and restaurants. The food was ok at best. The Italian restaurant food was awful. We have eaten there all 8 years. The Napa grill was fine.Told the front desk manager about... More 

Was this review helpful? Yes 3
Henry W, Gerente at Presidente Inter-Continental Cozumel Resort & Spa, responded to this review

Dear Guest, Warm Greetings from Presidente InterContinental Cozumel Resort & Spa! We would like to thank you for taking your time and share your comments, believe me your feedback is really appreciated, we have taken notes of your pleasant recommendations. We are really sorry for not meeting your expectations; although we never want to know that one of our guest... More 

Hickory, North Carolina
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We just finished one of our best vacations ever. This hotel was fantastic in every way. The snorkeling immediately from shore was the best snorkeling we found on the island. The outdoor dining for breakfast and lunch was served with excellent service and an even better view. The rooms were large and nicely furnished. The service was fantastic and the... More 

Was this review helpful? Yes
Henry W, Gerente at Presidente Inter-Continental Cozumel Resort & Spa, responded to this review

Dear Guest, Thank you for choosing to stay at Presidente InterContinental Cozumel Resort & Spa and for taking the time to post a review of your recent stay. I am very pleased to read that you thoroughly enjoyed your stay. Thank you sincerely for commending our property in this regard. Your kind recognition will be very well received. As you... More 

Thompsons Station, TN
Top Contributor
173 reviews 173 reviews
31 hotel reviews
78 helpful votes 78 helpful votes
5 of 5 stars Reviewed 1 week ago

We came to Cozumel on our honeymoon 36 years ago and stayed at Presidente. It was the best hotel on the island at the time and still is. We were amazed at how it hasn't changed over the years. Many things have been updated but the feel has remained the same. The rooms are nicely appointed. We had a walk... More 

Was this review helpful? Yes 1
Henry W, Gerente at Presidente Inter-Continental Cozumel Resort & Spa, responded to this review

Dear Guest, Thank you for your praise and feedback from your recent stay with us. We were delighted that we exceeded your expectations from our beautiful resort. I am proud to learn that our colleagues were successful in providing you with a truly memorable experience and that we made you feel welcome. We look forward to welcoming you back in... More 

Seattle
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed in a "reef room" at the Presidente Inter-Continental Cozumel for two days in early March, 2015. The room's french doors open to a private patio, and then a few steps later, you step onto a private beach - absolutely breathtakingly beautiful. Snorkeling right out your own door on the coral reef. The view from this room was breathtaking.... More 

Was this review helpful? Yes 1
Henry W, Gerente at Presidente Inter-Continental Cozumel Resort & Spa, responded to this review

Dear Guest, Thank you for taking the time to share your comments. I am very pleased to read your appraisal of our team, services and facilities. As you said the reef room view is just spectacular while you enjoy the sunset from your hammock on the patio. I know my colleagues will be equally pleased to know their efforts are... More 

New York City, New York
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We missed our plane and were stuck in Cancun, it was Dec. 30th and every hotel was booked. . IHG Priority club called the Hotel and got us a room for the night. The Staff were all tripping over themselves to make sure we were comfortable. We swam in every pool and lounged on the beach. it was quite and... More 

Was this review helpful? Yes 1
Henry W, Gerente at Presidente Inter-Continental Cozumel Resort & Spa, responded to this review

Dear Guest, We really apreciated every single word you wrote on your comments, as you said our staff is a great team always providing the best services, and acomodations in order to make it easier the guest experience. Thank you very much again and hopefully, we can have you back very soon. To this, "su casa" in Cozumel island. Warmest... More 

Hotel Review Summarization

What travelers say

  • Dive shop(13)
  • Scuba du(12)
  • Very nice(7)
  • Ocean views(5)
  • Adult pool(4)
  • Room service(4)
  • Cruise ship(3)
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