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All 57 Cozumel hotels

Presidente Inter-Continental Cozumel Resort & Spa

4.5 of 5 Hotel   |   Carretera a Chankanaab km 6.5, Cozumel 77600, Mexico
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Ranked #8 of 57 Hotels in Cozumel
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 days ago
Niloufar S
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1,214 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

We stayed here in December 2014. If you're looking for a quieterand smaller resort, then this is it. We weren't impressed with the hotel staff when we arrived since they didn't even help us with our luggages. But the next day everyone at the from lobby apologized for not having enough staff to help us to take our suitcases to... More 

Was this review helpful? Yes 1
Chicago, Illinois
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I walked out of my room to the beach and very attentive staff there. every question or issue I had was immediately resolved. The layout of the land means you never have to take a 20 minute walk to get a bite, it's all right there. They also maintain the beach area very well and the food is a delight.... More 

Was this review helpful? Yes 1
Henry W, Gerente at Presidente Inter-Continental Cozumel Resort & Spa, responded to this review

Dear Guest, We would like to thank you for taking your time to comment on your previous stay. I am very glad to see that we exceed your expectations and I have shared your comments with our staff. Our goal is to make customer's' stay memorable and welcome them back to our repeat guest family. We look forward to welcoming... More 

grand rapids
1 review
5 of 5 stars Reviewed 6 days ago NEW

i can`t say enough positive things about this hotel everything was absolutely amazing. we totally enjoyed our stay one of the only negative things about the hotel is that it is a bit far from town which we honestly liked because it was very relaxing and peaceful. one of the other things that we enjoyed was the fact that you... More 

Was this review helpful? Yes
Henry W, Gerente at Presidente Inter-Continental Cozumel Resort & Spa, responded to this review

Dear Guest, Thank you for have been writing and have been sharing your comments. I am very pleased to read your appraisal of our team services and facilities. I certainly know my colleagues will be equally pleased to know their efforts are making a memorable stay for you. We certainly look forward to welcoming you back very soon. Cordially, Henry... More 

Racine, Wisconsin
Senior Contributor
38 reviews 38 reviews
6 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 1 week ago

My wife and I have been here three times now and have enjoyed it more each time. The place is so clean and well taken care of, and the staff is so professional and personable. When we left this last time it actually felt like I was leaving a good friend. Jhonni at the front desk and Carlos, the Guest... More 

Was this review helpful? Yes 1
Henry W, Gerente at Presidente Inter-Continental Cozumel Resort & Spa, responded to this review

Dear Guest, Thanks a lot for your review and positive comments which I am sharing with all the team. It is very rewarding to read comments like yours since our main goal is to exceed guests' expectations. We continue working on innovation, being authentic and original, and most important in satisfying our customers every time. I will share this comments... More 

Los Angeles, California
2 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My wife and I stayed at the Presidente Inter-Continental Cozumel Resort & Spa for 8 nights at the end of December. We enjoyed every minute of our stay. Great rooms, beach & food...We will be back next year...

Was this review helpful? Yes 5
Henry W, Gerente at Presidente Inter-Continental Cozumel Resort & Spa, responded to this review

Dear Guest, Thank you, we appreciate your comments about your recent stay in our resort, It was a pleasure to serve you. We are pleased that you enjoyed your room, the hotel beach and the friendliness of our staff. We hope you visit us once again in the near future. Sincerely, Henry Walther General Manager More 

Winnipeg
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We went to Cozumel for a real vacation, relaxing and doing what we wanted, when we wanted. We got exactly what we went for. The hotel is very lovely. Shows its sixties architecture quite well and our rooms were updated quite nicely. Lots of storage space. Staff is very friendly and yet maintains your privacy. We had zero trouble with... More 

Was this review helpful? Yes 1
Henry W, Gerente at Presidente Inter-Continental Cozumel Resort & Spa, responded to this review

Dear Guest, Thank you for taking the time to share your comments. I am very pleased to read your appraisal of our team, services and facilities, and I know my colleagues will be equally pleased to know their efforts are making a memorable stay for our guest. We certainly look forward to welcoming you back in the very near future.... More 

Buford, GA
Top Contributor
65 reviews 65 reviews
25 hotel reviews
111 helpful votes 111 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The Intercontinental is simply the best luxury hotel in Cozumel--not an all-inclusive hotel that emphasizes all you can eat and drink buffets of mediocre food and beverage--the Intercontinental is a quiet oasis in Cozumel! It has an excellent location, just down the road from the city center in the south hotel zone. A wide expanse of ocean front rooms and... More 

Was this review helpful? Yes 1
Henry W, Gerente at Presidente Inter-Continental Cozumel Resort & Spa, responded to this review

Dear Guest, Thank you so much for your remark about our hotel as perfect. We feel very proud about your kind comments and It is so great to see you enjoyed our rooms and services, as you said our restaurants offers a wide variety of food with the best quality. Thank you as well for pointing out the service received... More 

Montreal, Canada
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

We had an excellent and delightful stay. The staff was very friendly and accommodating. As an example, I had a knee injury and needed ice packs every 2 hours which I had no trouble to get from the great staff. The rooms were kept quite clean, and especially the towels, which were high quality. Some areas that need improvement are... More 

Was this review helpful? Yes 1
Henry W, Gerente at Presidente Inter-Continental Cozumel Resort & Spa, responded to this review

Dear Guest, Thank you for have been writing and have been sharing your comments. I am very pleased to read your appraisal of our team services and facilities. I certainly know my colleagues will be equally pleased to know their efforts are making a memorable stay for you. Also your feedback help us to provide better services for our guests.... More 

Fulshear, Texas
Senior Contributor
44 reviews 44 reviews
10 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

This hotel has been putting the competition on the island to shame for well over 20 years now. First of all, the facilities are gorgeous. You'll always get a hot shower, you won't find ants streaming into your bathroom, and you'll love all the beautiful stonework and lush landscaping throughout the property. The staff is OUTSTANDING at Presidente. Kery, who... More 

Was this review helpful? Yes 1
Henry W, Gerente at Presidente Inter-Continental Cozumel Resort & Spa, responded to this review

Dear Guest, Thank you very much indeed for your comments about your stay at the Resort. We always looking forward to have valuable guest like you and meet needs and expectations and your feedback help us very much on this matter, I am sharing your nice comments with all the staff and Kery, who always have new adventures for our... More 

Grand Rapids, Michigan
1 review
5 of 5 stars Reviewed 3 weeks ago

We asked a random taxi driver's opinion regarding the best hotel on the Island. He said right away it was the Presidente. Every year the place gets better. The food is great. The hosts are attentive. Great snorkeling and beach. Best place on the island to base diving out of.

Was this review helpful? Yes
Henry W, Gerente at Presidente Inter-Continental Cozumel Resort & Spa, responded to this review

Dear Guest, Thank you for taking the time to share your feedback from your stay with us at Presidente InterContinental Cozumel. We really appreciate your time. I am very pleased to learn that you thoroughly enjoyed your stay. I look forward to welcome you again very soon, to this is “su casa” in Cozumel. Warmest regards, Henry Walther General Manager More 

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Hotel Summarization (Beta)

What travelers say

  • Dive shop(13)
  • Scuba du(12)
  • Very nice(7)
  • Ocean views(5)
  • Adult pool(4)
  • Room service(4)
  • Cruise ship(3)

Additional Information about Presidente Inter-Continental Cozumel Resort & Spa

Address: Carretera a Chankanaab km 6.5, Cozumel 77600, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Presidente Inter-Continental Cozumel Resort & Spa 4.5*
Number of rooms: 220
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Also Known As:
Presidente Intercontinental Cozumel Hotel Cozumel
Presidente Intercontinental Cozumel Resort And Spa
Intercontinental Cozumel
El Presidente Cozumel
Cozumel Presidente
Hotel Style:
#2 Luxury Hotel in Cozumel
#4 On the Beach Hotel in Cozumel

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