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Presidente Inter-Continental Cozumel Resort & Spa

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Carretera a Chankanaab km 6.5, Cozumel 77600, Mexico
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Presidente Inter-Continental Cozumel Resort & Spa
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Presidente Inter-Continental Cozumel Resort & Spa
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1,328 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Saint Charles, Illinois
4 of 5 stars Reviewed 4 days ago NEW

My husband and I stayed here the week of July 7. We have been to Coz over 20 times and stayed here some 25 years ago. It looks exactly the same with some room updates. Grounds need some TLC. Power washing some of the stone and tile could really brighten the place. Tiles and pool need a major overhaul. Tiles... More 

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Racine, Wisconsin
Level Contributor
45 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed 1 week ago

The Presidente Inter-Continental is simply the best place to stay on Cozumel. The local customs officials have even told us this while we were waiting in line. My wife and I have been here four times now and we leave more impressed each time. The grounds are impeccable and the whole staff really understands what customer service is. The whole... More 

Was this review helpful? Yes 1
Henry W, Gerente at Presidente Inter-Continental Cozumel Resort & Spa, responded to this review

Dear Guest, Thank you for taking the time to share your feedback from your recent stay with us at Presidente InterContinental Cozumel. I am very pleased to learn that you thoroughly enjoyed your stay and that you regard our hotel to be one of the best hotels. Thank you sincerely for commending our service team in this regard. Your kind... More 

Morristown, Tennessee
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed in a reef room, which is well worth the extra price. Our room was right on the beach, just steps from the ocean. The view was stunning. The resort was not crowded when we were there in July, and often we had our beach to ourselves with only one or two other families. Our room was clean and... More 

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Henry W, Gerente at Presidente Inter-Continental Cozumel Resort & Spa, responded to this review

Dear Guest, Thank you, we appreciate your comments about your recent stay in our resort, It was a pleasure to serve you like always. We are pleased that you enjoyed your room, the hotel beach and the friendliness of our staff. We are sharing your nice comments with our staff, they are an example of hard work and service commitment.... More 

Level Contributor
94 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed 1 week ago

El Presidente. What can I, everything was excellent as usual, that's why we keep coming back year after year for the past 20 yrs. I was there, with my husband and 2 teenagers, 15 and 18, we had reserved 2 rooms. Our usual beautiful beach front 1st. floor rooms. After going to our rooms and starting to settle in, we... More 

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Henry W, Gerente at Presidente Inter-Continental Cozumel Resort & Spa, responded to this review

Dear Guest, Warm Greetings from Presidente InterContinental Cozumel Resort & Spa. Thank you for taking the time to share your comments with us. Your feedback is very valuable and we have taken special note of your pleasant recommendations. We hope to have you back again soon to show you our spirit of constant improvement in our little piece of paradise,... More 

Meeker, Oklahoma
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We had a fantastic time. Service and food were excellent! Already planning next years trip. You could spend the entire time at the resort and not be bored. Suggest you bring sunscreen and bug spray from home, prices are high and these are items you will definitely need. No need to book outings before you get there, tours are available... More 

Was this review helpful? Yes 1
Henry W, Gerente at Presidente Inter-Continental Cozumel Resort & Spa, responded to this review

Dear Guest, Thank you for taking the time to share your feedback from your stay with us at Presidente InterContinental Cozumel. We really appreciate your time. I am very pleased to learn that you thoroughly enjoyed your stay. I look forward to welcome you again very soon, to this is “su casa” in Cozumel. Warmest regards, Henry Walther General Manager More 

Newport Beach, California
Level Contributor
78 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 156 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I have come to Cozumel numerous times for diving and this time opted for the Presidente Intercontinental. I was diving with friends and stayed 5 nights. Arrived by Ferry from Playa del Carmen (40 min from Playa on the Ferry) and took a 10 min cab ride north to a more private part of the island - for cab fare... More 

Was this review helpful? Yes 2
Henry W, Gerente at Presidente Inter-Continental Cozumel Resort & Spa, responded to this review

Dear Guest, Thank you for taking the time to share your comments. I am very pleased to read your appraisal of our team, services and facilities, and I know my colleagues will be equally pleased to know they all efforts are making a memorable stay for our guest. We certainly look forward to welcoming you back in the very near... More 

Chesterfield, Virginia
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

the room was great with excellent service from the entire crew. the resort was excellent. Snorkeling at the resort itself was better than anywhere else on the island. Took a fishing trip arranged by the resort at the last minute. boat picked us up from the resort. caught my first sailfish along with some dorado, wahoo, cuda, and jacks. pool... More 

Was this review helpful? Yes 1
Henry W, Gerente at Presidente Inter-Continental Cozumel Resort & Spa, responded to this review

Dear Guest, Thank you, we appreciate your comments about your recent stay in our resort, It was a pleasure to serve you. We are pleased that you enjoyed your room, the hotel beach and the friendliness of our staff. Also, we have taken notes of your pleasant recommendations. We hope you visit us once again in the near future. Sincerely,... More 

Grand Prairie, Texas
Level Contributor
44 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 3 weeks ago

it is indeed expensive, but my wife and i would go back for sure. it was a great 5 days. service was extraordinary, and we really enjoyed out time on the island. cozumel is a super place to take a vacation. lots to do and see.

Was this review helpful? Yes
Henry W, Gerente at Presidente Inter-Continental Cozumel Resort & Spa, responded to this review

Dear Guest, Thank you for taking the time to share your feedback from your stay with us at Presidente InterContinental Cozumel. We really appreciate your time. I am very pleased to learn that you thoroughly enjoyed your stay. I look forward to welcome you again very soon, to this is “su casa” in Cozumel. Warmest regards, Henry Walther General Manager More 

Houston, Texas
Level Contributor
1 review
5 of 5 stars Reviewed 3 weeks ago

wonderful hotel, a little ride out of the city, grounds are very well kept...room with a view of the Caribbean sea, my reason for being there.... restaurant "Alfredo" very good food....cerviche at outside bar excellent...snorkeling not so good...and the whole hotel stay was too expensive...wood rather stay along "hotel row", closer to town and excellent snorkeling...

Was this review helpful? Yes
Henry W, Gerente at Presidente Inter-Continental Cozumel Resort & Spa, responded to this review

Dear Guest, Thank you ! We certainly appreciate your comments about your recent stay in our resort, It was a real pleasure served you. Thank you for your feedback, comments like yours help us to provide better experiences for our guests. Hopefully you we can see you once again in a near future. Warmest regards, Henry Walther General Manager More 

Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Gorgeous hotel open concept to let the warm carribean breeze in. The room was fabulous and adorned with fresh flowers. Beautiful balcony with views of the pool and ocean. The restaurant was wonderful and at night watch the lit cruise ships leave the port. Would defiantly stay again

Was this review helpful? Yes
Henry W, Gerente at Presidente Inter-Continental Cozumel Resort & Spa, responded to this review

Dear Guest, Thank you for have been writing and have been sharing your comments. I am very pleased to read your appraisal of our team services and facilities. I certainly know my colleagues will be equally pleased to know their efforts are making a memorable stay for you. We certainly look forward to welcoming you back very soon. Cordially, Henry... More 

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