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Presidente Inter-Continental Cozumel Resort & Spa

Certificate of Excellence
4.5 of 5
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Carretera a Chankanaab km 6.5, Cozumel 77600, Mexico
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Presidente Inter-Continental Cozumel Resort & Spa
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Ranked #5 of 57 Hotels in Cozumel
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 4 days ago
Ppismo Los Angeles, California
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1,276 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Los Angeles, California
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

I have been visiting this hotel once a year since 1988... We just visited April 23 thru 26 2015. Things were great as usual. We enjoy the 2100 hundred area of the hotel because of the out door showers and because it has quick access to the adult pool which is always empty. The Hotel has four restaurants all of... More 

Was this review helpful? Yes 1
1 review
5 of 5 stars Reviewed 6 days ago NEW via mobile

We have stayed here twice this year and both times it was amazing. The staff is friendly and knowledgeable. They truly do go out of their way to make your staff relaxing and stress free. We are already planning our next stay.

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Dallas, Texas
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

We want to continue loving this hotel - we visit a couple of times a year and it's still the nicest hotel on Cozumel island. However, our recent visit left me wondering if standards have been lowered. Several small things and one major issue in the restaurant are my concerns. The room amenities have changed (no peppermint soap), our room... More 

Was this review helpful? Yes 4
Henry W, Gerente at Presidente Inter-Continental Cozumel Resort & Spa, responded to this review

Dear Guest, Warm Greetings from Presidente InterContinental Cozumel Resort & Spa! We are really sorry for not meeting your expectations; although we never want to know that one of our guest does not has had good experience, comments such as yours allow us to take an honest look at our operations and make necessary improvements. We would like to thank... More 

2 reviews
5 of 5 stars Reviewed 1 week ago

All the staff members were so engaging and kind. BEAUTIFUL rooms and facilities! The restaurants were top class and no one skimped on anything here. I had a great experience and I hope you will as well! Highly recommend and hope to come again!!

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Henry W, Gerente at Presidente Inter-Continental Cozumel Resort & Spa, responded to this review

Dear Guest, Greetings from Presidente InterContinental Resort and Spa. We certainly appreciate your comments about your recent stay in our resort, It was a real pleasure served you. Our goal is always provide the best experience for our guests, and we are sure that the small details make great stays. Thank you ! Hopefully you we can see you once... More 

Senior Contributor
27 reviews 27 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

I have been Diving in Cozumel since 1975 and I visit often. I brought my parents here for their first visit to Cozumel in the 1980s. They loved it here. The hotel is located far south of the city, thus it is quiet and relaxing. The ride to the city plaza is short by taxi. It is off the main... More 

Was this review helpful? Yes 1
Henry W, Gerente at Presidente Inter-Continental Cozumel Resort & Spa, responded to this review

Dear Guest, Thank you ! We certainly appreciate your comments about your recent stay in our resort, It was a real pleasure served you. Hopefully you we can see you once again in a near future. Warmest regards, Henry Walther General Manager More 

North Bend, Oregon
Contributor
12 reviews 12 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago

This is a place to totally relax and enjoy the water, rooms, and beach. We stayed in a suite in main bldg, but for the same $ I would choose a walk out room off the beach next time. There is plenty of room to find your own space at the beach or pool. The beachside restaurant was great. This... More 

Was this review helpful? Yes 3
Henry W, Gerente at Presidente Inter-Continental Cozumel Resort & Spa, responded to this review

Dear Guest, Thank you ! We certainly appreciate your comments about your recent stay in our resort, It was a real pleasure served you. Hopefully you we can see you once again in a near future. Warmest regards, Henry Walther General Manager More 

Texarkana, Arkansas
Contributor
20 reviews 20 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

By far our favorite hotel to stay at hands down. We wanted to come in February and had to postpone till April. We stayed in room 2115 which was an upgrade with outdoor shower, which I used more than twice a day. It opens up right onto the lagoon and beach area. We have stayed so many times here we... More 

Was this review helpful? Yes 1
Henry W, Gerente at Presidente Inter-Continental Cozumel Resort & Spa, responded to this review

Dear Guest, Thank you, we appreciate your comments about your recent stay in our resort, It was a pleasure to serve you like always. We are pleased that you enjoyed your room, the hotel beach and the friendliness of our staff. We will be waiting for you in August to celebrate toguether your wedding anniversary. Best Regards, Henry Walther General... More 

Austin, Texas
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago

We thoroughly enjoyed our stay at the Inter-Continental Cozumel. We had a lovely view from our king-bed suite. The a/c in the room was appreciated at night. All the staff we encountered were friendly and helpful, whether they were front desk, housekeeping, bar staff or wait staff. I had two very good services in the spa, and commend the spa... More 

Was this review helpful? Yes
Henry W, Gerente at Presidente Inter-Continental Cozumel Resort & Spa, responded to this review

Dear Guest, Thank you so much for your kind comments regarding your recent stay and impression of the hotel! We appreciate you taking the time to tell us with all details what a positive experience you had!!! We look forward to welcoming you back during your next visit to Cozumel. Cordially, Henry Walther General Manager More 

cabo
Contributor
14 reviews 14 reviews
12 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 1 week ago

Check in was made so easy along with a cold bottle of much needed water and a cold towel. Off to see our amazing beach front room complete with outdoor shower a beach bag with bug spray that we never needed. Great bed with wonderful linnens. Very excited to try the snorkeling it was great. Too tired to go into... More 

Was this review helpful? Yes
Henry W, Gerente at Presidente Inter-Continental Cozumel Resort & Spa, responded to this review

Dear Guest, Thanks a lot for your review! I am sharing your nice comments with the team. It is very pleasing to read comments like yours, since our main goal is to exceed guests expectations. We are more than happy to know your husband is good now and we wish a great recovery for him. I am glad you had... More 

Jerusalem, Israel
Contributor
14 reviews 14 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Really enjoyed the stay. Only points off were for the lack of hammock on the balcony and spotty wireless.. Hotel staff simply said that the hooks couldn't hold the weight. 80% of the other rooms had them.

Was this review helpful? Yes 1
Henry W, Gerente at Presidente Inter-Continental Cozumel Resort & Spa, responded to this review

Dear Guest, We really apreciated every single word you wrote on your comment, our commitment is always provide the best experience for our guests and comments like yours help us a lot to improve our facilities and services. Thank you very much for coming and hopefully we can have you back very soon and share together this little piece of... More 

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