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All 58 Cozumel hotels

Presidente Inter-Continental Cozumel Resort & Spa

4.5 of 5 Hotel   |   Carretera a Chankanaab km 6.5, Cozumel 77600, Mexico
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91%
Ranked #6 of 58 hotels in Cozumel
A recent review
5 of 5 stars reviewed 4 days ago
steve m Columbia, Missouri
  • Reviews (1,137)
  • Photos (916)
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  • Room tips (319)
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1,137 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (319)
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English first
Columbia, Missouri
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

My wife and I had a wonderful experience at this hotel. I think it is a 4 star hotel and the services available demonstrate a commitment to excellence. The rooms were very nice and comfortable and the cleaning staff was excellent. The restaurants and bars on site are expensive but, for some nights when we wanted a 4 star experience... More

Was this review helpful? Yes 1
Henry W, Manager at Presidente Inter-Continental Cozumel Resort & Spa, responded to this review

Dear Guest, Thank you for taking the time to share your comments. I am very pleased to read your appraisal of our team, services and facilities, and I know my colleagues will be equally pleased to know their efforts are making a memorable stay for our guest. We certainly look forward to welcoming you back in a very near future.... More

Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

The Concierge members took care very good care of us as we celebrated our wedding anniversary. We were given complementary room upgrade, champagne, and dessert upon our arrival. Didn't expect any of that, and it was a very nice surprise! All the staff members were very courteous and attentive. The Alfredo Italian restaurant at the hotel gave us a free... More

Was this review helpful? Yes 1
Henry W, Gerente at Presidente Inter-Continental Cozumel Resort & Spa, responded to this review

Dear Guest, Thank you for taking the time to share your feedback from your recent stay with us at Presidente InterContinental Cozumel. I am very pleased to learn that you thoroughly enjoyed your stay and that you regard our hotel to be one of the best hotels. Thank you sincerely for commending our service team in this regard. Your kind... More

Saint Charles, Missouri
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed at the Presidente July 10-15, 2014, Room 5117. It is the best resort I have stayed at on Cozumel. Do not expect the facilities, food and service to match a Ritz-Carlton or Four Seasons, but the Presidente is not too far behind. It's not cheap, but it's an excellent resort. The rooms/grounds are perhaps a bit dated, but we... More

Was this review helpful? Yes 1
Henry W, Gerente at Presidente Inter-Continental Cozumel Resort & Spa, responded to this review

Dear Guest, Thank you for taking the time to share your feedback of Presidente InterContinental Cozumel Resort & Spa. I am very pleased to read your appraisal of our team, services and facilities and I know my colleagues will be equally pleased to learn of your kind remarks and recognition of their efforts to meet your needs. We certainly look... More

Naples, Florida
Senior Reviewer
9 reviews 9 reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 1 week ago

Don't get me wrong by the title - the hotel is pretty darn good - location & beach are great .. service is pretty good too ... the restaurant under the Palapa is good although expensive (expected due to the hotel name) and a great menu & food with just okay service.. This was our second stay and the same... More

Was this review helpful? Yes 1
Henry W, Gerente at Presidente Inter-Continental Cozumel Resort & Spa, responded to this review

Dear Guest, Warm Greetings from Presidente InterContinental Cozumel Resort & Spa! We would like to thank you for taking your time and share your comments, believe me your feedback is really appreciated, we have taken notes of your pleasant recommendations. We are really sorry for not meeting your expectations; although we never want to know that one of our guest... More

Mexico City, Mexico
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Fleeing again from the changing weather in mexico City, we visited Cozumel for the first time and were clearly delighted by the nicest beach climate ever! But we started actually enjoying it all when we got to the Presidente. From the beginning, service was exceptional, making you feel actually Maloob K'in (welcome in Mayan, according to the staff). The private... More

Was this review helpful? Yes 2
Henry W, Gerente at Presidente Inter-Continental Cozumel Resort & Spa, responded to this review
Google Translation

Estimada Huesped, Saludos desde nuestra hermosa isla de Cozumel! Estamos encantados de saber que disfruto su estancia en nuestra propiedad,... More

Palos Verdes Estates, California
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Extended our stay twice. Scuba diving every day for 11 night stay. Met Carla, sales manager, and Jorge, owner of Scuba Du diving, at Long Beach Dive Show. The next week we went to Cozumel. The perfect room Carla promised awaited and an unbelievable scuba diving experience with Jorge's word-class Scuba Du operation. The Scuba Du dive team (Claudio, Jose-Louis,... More

Was this review helpful? Yes 2
Henry W, Manager at Presidente Inter-Continental Cozumel Resort & Spa, responded to this review

Dear Guest, Thank you for your visit and for your feedback about our premises and the service we provide to our costumers. As you said Scuba Du is one of the best dive shops in Cozumel, with very professional instructors and a personalize service. Hopefully we will see you soon in this little piece of heaven. Warmest regards, Henry Walther... More

Gibraltar
Contributor
16 reviews 16 reviews
7 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Just had a weekend at this hotel and it was wonderful. We have stayed before and will go back again. All the staff are excellent and cannot do enough to make sure you enjoy your stay. We like to stay in an ocean view room and they are all well appointed with fabulous views. We had a great night in... More

Was this review helpful? Yes 1
Henry W, Manager at Presidente Inter-Continental Cozumel Resort & Spa, responded to this review

Dear Guest, Thank you for taking the time to share your feedback from your stay with us at Presidente InterContinental Cozumel. We really appreciate your time. I am very pleased to learn that you thoroughly enjoyed your stay. I will share your nice comments with our Napa Grill staff, that always exceed the expectations of our guests. I look forward... More

The Woodlands, Texas
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

It was a girls' trip, and we stayed for only 6 days, but was it heaven! We were very pleased with our accommodations, once we changed to an ocean front room. Such nice people there!! Some of the people there really stood out with spectacular service that made it a GREAT trip were: Carlos (concierge extraordinaire), Fransisco, Omar, Manuel (el... More

Was this review helpful? Yes 1
Henry W, Manager at Presidente Inter-Continental Cozumel Resort & Spa, responded to this review

Dear Guest, Thank you, we appreciate your comments about your recent stay in our resort, It was a pleasure to serve you like always. We are pleased that you enjoyed your room, the hotel beach and the friendliness of our staff. We are sharing your nice comments with our staff, they are an example of hard work and service commitment.... More

Vail, Colorado
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Absolute perfection, at a great price during the low season, this resort has it all at your fingertips. While dinner options are aplenty only an $8 cab ride away (at 1/3 the price), everything else is first rate, romantic, exquisite and thoughtful, down to the smallest and lightest touches. I mean the houskeeping staff even make daily towel statues on... More

Was this review helpful? Yes 2
Henry W, Gerente at Presidente Inter-Continental Cozumel Resort & Spa, responded to this review

Dear Guest, Thank you ! We certainly appreciate your comments about your recent stay in our resort, It was a real pleasure served you. Hopefully you we can see you once again in a near future. Warmest regards, Henry Walther General Manager More

Saint Louis, Missouri
Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 19, 2014

Arrived by taxi from the ferry pier downtown and stayed five nights in an oceanfront room on the second floor (used IHG points). This resort wants to be a 5 star facility but the age and design of it doesn't really lend it to that. It needs some work. We could hear all the rooms around us and all the... More

Was this review helpful? Yes 1
Henry W, Gerente at Presidente Inter-Continental Cozumel Resort & Spa, responded to this review

Dear Guest, Thank you very much indeed for your comments about your recent stay at the Resort. We always looking forward to have valuable guest like you and meet needs and expectations and your feedback help us very much on this matter, I am sharing your nice comments with all the staff. Hopefully we will see you back again very... More

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Hotel Summarization (Beta)

What travelers say

  • Dive shop(13)
  • Scuba du(12)
  • Very nice(7)
  • Ocean views(5)
  • Adult pool(4)
  • Room service(4)
  • Cruise ship(3)

Additional Information about Presidente Inter-Continental Cozumel Resort & Spa

Address: Carretera a Chankanaab km 6.5, Cozumel 77600, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Presidente Inter-Continental Cozumel Resort & Spa 4.5*
Reservation Options:
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Also Known As:
Presidente Intercontinental Cozumel Resort And Spa
Presidente Intercontinental Cozumel Hotel Cozumel
Intercontinental Cozumel
El Presidente Cozumel
Cozumel Presidente

916 photos of this hotel

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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style
#2 Luxury Hotel in Cozumel #2 On the Beach Hotel in Cozumel
Hotel Class
Official Description (provided by the hotel)
Presidente InterContinental Cozumel Resort & Spa is the perfect balance of energy and ease. Adventurers love the scuba centre and nearby Chankanaab Park. Bringing the kids? The resort s Chiqui Club will keep them busy all day. When you want a slightly slower pace, you can head for our stretch of white sand, the exotic Mandara Spa or Cozumel s shops.After a 25 million dollar investment, this resort offers upgraded facilities and a unique vacation experience for the discerning traveler. The place to discover three experiences: great Dive, unique Spa treatments and Golf. ... more   less 
Number of rooms
220

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