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Presidente Inter-Continental Cozumel Resort & Spa

Certificate of Excellence
4.5 of 5
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Carretera a Chankanaab km 6.5, Cozumel 77600, Mexico
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Presidente Inter-Continental Cozumel Resort & Spa
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Ranked #7 of 57 Hotels in Cozumel
Certificate of Excellence
A recent review
4 of 5 stars reviewed yesterday
Deb2521 Fort Myers, Florida
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1,293 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Fort Myers, Florida
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed yesterday NEW

We had an ocean view room which had incredible view of the water. Service was top notch. Pool was beautiful and easy to swim laps. Personnel were very friendly and helpful. The only reason I didn't give it 5 stars was prices for food, drinks and services was pretty high.

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Cleveland, Ohio
Senior Contributor
48 reviews 48 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This place is perfect for a solo trip it's got all you need and things to do! Fabulous service. Laurdo at the beach and the waiters at Alfredo. Try the coconut shrimp at the beach bar! Ask for a room with an outside shower too!!!!!! Taxis are easily available. Beachside service for food and drink. Reasonable prices!

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Affton, Missouri
Contributor
19 reviews 19 reviews
7 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I'm very picky when I choose hotels. When I'm on vacation, I want what I want, so I rely on hotel websites and my fellow reviewers for guidance. What a great system this has all become for us travellers, although the travel agents are losing out. Anyway, the Presidente offered the criteria of my search and my fellow advisors (with... More 

Was this review helpful? Yes 7
Henry W, Gerente at Presidente Inter-Continental Cozumel Resort & Spa, responded to this review

Dear Guest, Thanks a lot for your review and positive comments which I am sharing with all the team. It is very rewarding to read comments like yours since our main goal is to exceed guests' expectations. We continue working on innovation, being authentic and original, and most important in satisfying our customers every time. We will share your kind... More 

2 reviews
5 of 5 stars Reviewed 1 week ago NEW

great hotel food and service... outdoor private showers are special treat...scuba du diving service first class.... this was our first and certainly not our last visit there..lots to great local restaurants a short cab ride away so no need to always dine in the hotels ... great outdoor buffet breakfast every am

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Henry W, Gerente at Presidente Inter-Continental Cozumel Resort & Spa, responded to this review

Dear Guest, Thank you very much for your visit and for taking the time and share the experience you had at our Resort. I am sharing as well your kind comments about our service with all the team. Hopefully we can have you back at your home away from home in a near future. Warmest regards, Henry Walther General Manager More 

Boston, MA
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

We've stayed at a couple Intercontinentals in the past and based on our past experience with them, we didn't hesitate to book here when we saw they had one on the island. As usual, the customer service was top notch and all of the staff was friendly. The beach and offshore snorkeling areas were great: lots of different species of... More 

Was this review helpful? Yes 1
Henry W, Gerente at Presidente Inter-Continental Cozumel Resort & Spa, responded to this review

Dear Guest, Thank you so much for your remark about our hotel as fantastic. We feel very proud about your kind comments and It is so great to see you enjoyed our rooms and services. Thank you as well for pointing out the service received by our staff. Hopefully, we can have you back every time you need a break.... More 

Monterrey, Mexico
Top Contributor
70 reviews 70 reviews
35 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed 1 week ago

This hotel is one of the first hotel in Cozumel, the rooms are ok and the suites are better, the wifi is very slow maybe because is free, the beach is small but is very nice because since that you are in a swimingpool but with sand, the breakfast is ok but the buffet is very bad the food dont... More 

Was this review helpful? Yes 2
Henry W, Gerente at Presidente Inter-Continental Cozumel Resort & Spa, responded to this review

Dear Guest, Warm Greetings from Presidente InterContinental Cozumel Resort & Spa! We would like to thank you for taking your time and share your comments, believe me your feedback is really appreciated, we have taken notes of your pleasant recommendations. We are really sorry for not meeting your expectations; comments such as yours allow us to take an honest look... More 

Atlanta, Georgia
Contributor
18 reviews 18 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

We visited the hotel for a brief one night stop before heading out on a cruise. We spent all our time doing water sports on the beach where we rented a kayak, wave runners, and snorkel gear. I usually watch my kids have all the fun but even I rode the wave runners and had a blast! The pool was... More 

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Henry W, Gerente at Presidente Inter-Continental Cozumel Resort & Spa, responded to this review

Dear Guest, Greetings from Presidente InterContinental Resort and Spa. We certainly appreciate your comments about your recent stay in our resort, It was a real pleasure served you. Our goal is always provide the best experience for our guests, and we are happy to learn that you enjoy the beach activities and the turquoise water of our beach. Hopefully you... More 

Houston, Texas
Senior Contributor
23 reviews 23 reviews
15 hotel reviews
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

My husband and I have stayed at the Presidente several times, and I have been remiss in leaving a review! In a word, this hotel is: wonderful! Most recently, I took a group of 12 friends and family to a lunch and beach break while on a short cruise. Claudia, the manager of sales, could not have been lovelier in... More 

Was this review helpful? Yes 1
Henry W, Gerente at Presidente Inter-Continental Cozumel Resort & Spa, responded to this review

Dear Guest, Thanks a lot for your review and positive comments which I am sharing with all the team. It is very rewarding to read comments like yours since our main goal is to exceed guests' expectations. We continue working on innovation, being authentic and original, and most important in satisfying our customers every time. I will share this comments... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We stayed 3 nights here in May. It was such a good experience, I don't know where to begin. The room was gorgeous, immaculately clean (and stayed the way the whole time) and very well appointed. Awesome bed. We got an ocean view with a large, lovely balcony. The pools, grounds, gym, everything was lovely. Sleepy iguanas everywhere. The staff... More 

Was this review helpful? Yes 1
Henry W, Gerente at Presidente Inter-Continental Cozumel Resort & Spa, responded to this review

Dear Guest, Thank you for taking the time to share your comments. I am very pleased to read your appraisal of our team, services and facilities, and I know my colleagues will be equally pleased to know their efforts are making a memorable stay for our guest. We certainly look forward to welcoming you back in the very near future.... More 

Oshkosh
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

This resort is the most comfortable,friendly, and perfectly located to shops and restaurants in Mexico. The staff is fenominal. They are friendly, attentive and very, very, willing to do anything to make your stay the best. The hotel needs just a bit of updating but very comfortable Highly recommended

Was this review helpful? Yes 2
Henry W, Gerente at Presidente Inter-Continental Cozumel Resort & Spa, responded to this review

Dear Guest, Thanks a lot for your review and positive comments which I am sharing with all the team. It is very rewarding to read comments like yours since our main goal is to exceed guests' expectations. We continue working on innovation, being authentic and original, and most important in satisfying our customers every time. I am glad you had... More 

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