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Presidente Inter-Continental Cozumel Resort & Spa

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Carretera a Chankanaab km 6.5, Cozumel 77600, Mexico
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Presidente Inter-Continental Cozumel Resort & Spa
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1,335 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Richmond, Virginia
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed yesterday NEW

The Mexican food is excellent. The beach has soft white sand. There is a sunken barge in the water, consequently is a some of the best snorkeling in the world two feet in front of the hotel. The staff is attentive and very polite. There's really no need to leave the property. Perfect for a short getaway.

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Cincinnati, Ohio
Level Contributor
28 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed yesterday NEW

Pros: View Pool Beach Beachside beds Outside bar with swing Plenty of restaurant options Location was nice very close to ferry area Free parking Very well kept despite being old Cons: As a platinum ambassador normally I receive points or a free gift for my stay and I didn't receive anything Decor and room is getting old and starting to... More 

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Dallas, Texas
Level Contributor
134 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We stay here twice a year because it is simply the very best Cozumel has to offer. Just imagine it and you have it. Gorgeous beach, great dive shop (Carlos is fantastic!), excellent food and the friendliest staff on the planet. We wouldn't dream of staying elsewhere!

Was this review helpful? Yes 2
Richmond, Virginia
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Still waiting for the complete rebuild since hurricane Wilma.. It's obvious where the tourist dollar stops. The area where the ships dock and the resorts are nice but the town and the locals are still having a tough go. After becoming bored with the menu at the resort I went into town looking for a restaurant and feared for my... More 

Was this review helpful? Yes 1
Saint Charles, Illinois
4 of 5 stars Reviewed 1 week ago

My husband and I stayed here the week of July 7. We have been to Coz over 20 times and stayed here some 25 years ago. It looks exactly the same with some room updates. Grounds need some TLC. Power washing some of the stone and tile could really brighten the place. Tiles and pool need a major overhaul. Tiles... More 

Was this review helpful? Yes 1
Racine, Wisconsin
Level Contributor
45 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed 1 week ago

The Presidente Inter-Continental is simply the best place to stay on Cozumel. The local customs officials have even told us this while we were waiting in line. My wife and I have been here four times now and we leave more impressed each time. The grounds are impeccable and the whole staff really understands what customer service is. The whole... More 

Was this review helpful? Yes 1
Henry W, Gerente at Presidente Inter-Continental Cozumel Resort & Spa, responded to this review

Dear Guest, Thank you for taking the time to share your feedback from your recent stay with us at Presidente InterContinental Cozumel. I am very pleased to learn that you thoroughly enjoyed your stay and that you regard our hotel to be one of the best hotels. Thank you sincerely for commending our service team in this regard. Your kind... More 

Morristown, Tennessee
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed in a reef room, which is well worth the extra price. Our room was right on the beach, just steps from the ocean. The view was stunning. The resort was not crowded when we were there in July, and often we had our beach to ourselves with only one or two other families. Our room was clean and... More 

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Henry W, Gerente at Presidente Inter-Continental Cozumel Resort & Spa, responded to this review

Dear Guest, Thank you, we appreciate your comments about your recent stay in our resort, It was a pleasure to serve you like always. We are pleased that you enjoyed your room, the hotel beach and the friendliness of our staff. We are sharing your nice comments with our staff, they are an example of hard work and service commitment.... More 

Level Contributor
94 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed 2 weeks ago

El Presidente. What can I, everything was excellent as usual, that's why we keep coming back year after year for the past 20 yrs. I was there, with my husband and 2 teenagers, 15 and 18, we had reserved 2 rooms. Our usual beautiful beach front 1st. floor rooms. After going to our rooms and starting to settle in, we... More 

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Henry W, Gerente at Presidente Inter-Continental Cozumel Resort & Spa, responded to this review

Dear Guest, Warm Greetings from Presidente InterContinental Cozumel Resort & Spa. Thank you for taking the time to share your comments with us. Your feedback is very valuable and we have taken special note of your pleasant recommendations. We hope to have you back again soon to show you our spirit of constant improvement in our little piece of paradise,... More 

Meeker, Oklahoma
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We had a fantastic time. Service and food were excellent! Already planning next years trip. You could spend the entire time at the resort and not be bored. Suggest you bring sunscreen and bug spray from home, prices are high and these are items you will definitely need. No need to book outings before you get there, tours are available... More 

Was this review helpful? Yes 1
Henry W, Gerente at Presidente Inter-Continental Cozumel Resort & Spa, responded to this review

Dear Guest, Thank you for taking the time to share your feedback from your stay with us at Presidente InterContinental Cozumel. We really appreciate your time. I am very pleased to learn that you thoroughly enjoyed your stay. I look forward to welcome you again very soon, to this is “su casa” in Cozumel. Warmest regards, Henry Walther General Manager More 

Newport Beach, California
Level Contributor
78 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 156 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I have come to Cozumel numerous times for diving and this time opted for the Presidente Intercontinental. I was diving with friends and stayed 5 nights. Arrived by Ferry from Playa del Carmen (40 min from Playa on the Ferry) and took a 10 min cab ride north to a more private part of the island - for cab fare... More 

Was this review helpful? Yes 2
Henry W, Gerente at Presidente Inter-Continental Cozumel Resort & Spa, responded to this review

Dear Guest, Thank you for taking the time to share your comments. I am very pleased to read your appraisal of our team, services and facilities, and I know my colleagues will be equally pleased to know they all efforts are making a memorable stay for our guest. We certainly look forward to welcoming you back in the very near... More 

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