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All 58 Cozumel hotels

Allegro Cozumel

3.0 of 5 Resort (All-Inclusive)   |   Km 16.5 Carretera Sur San Francisco Palancar, Cozumel 77600, Mexico
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Allegro Cozumel
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61%
Ranked #49 of 58 hotels in Cozumel
A recent review
3 of 5 stars reviewed 2 days ago
Guillermo S Bear, Delaware
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2,456 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (494)
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English first
Laval, Quebec
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed today NEW via mobile

I will be staying here another week at the Allegro and I can honestly say that I will not return despite how beautiful and well laid out the grounds are. My family and I booked 2 weeks here, 1 week too long. The beds are cement and the hotel rooms are 30 years in the past. There are certain necessities... More

Was this review helpful? Yes
Bear, Delaware
Reviewer
5 reviews 5 reviews
3 of 5 stars Reviewed 2 days ago NEW

My wife and I have stayed at this location two times over the past ten years and the resort was always very accommodating, well equipped and just the right size for my wife and I. In June of this year we decided to go a third time this time with our kids who had never been to Cozumel. The price... More

Was this review helpful? Yes 1
Liliana S, Reputation Manager at Allegro Cozumel, responded to this review

Dear Guillermo S, Thank you for taking the time to write a review for us. We appreciate your feedback about variety and taste of food as well as bar service and drinks, and you can be certain we will take your comments into consideration in order to maintain our quality standards. We sincerely apologize for not having met your expectations.... More

Vernon, New Jersey
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 days ago NEW

Just returned home on July 21st. First let me say Carolina and Liliana were awesome at the front desk. Housekeeping did the best they could with what they have to work with. I knew going in this would not be a 5 star, but I hoped it would be at least a 3 star as noted. The only thing that... More

Was this review helpful? Yes 3
Liliana S, Reputation Manager at Allegro Cozumel, responded to this review

Dear Bigtimebeachgirl, Thank you for taking the time to write a review for us. We are sincerely sorry for the shortcomings in service, food, and premises experienced and apologize for not having been able to fulfill your expectations during your time of stay. We appreciate your feedback and you can be certain we will take your comments into consideration in... More

Ottawa, Canada
1 review
5 of 5 stars Reviewed 3 days ago NEW

Everything was great! The hotel is great (more for families), the beach is beautiful and the staff is amazing. Everyone staying in the hotel is really friendly too. For being an all you can eat buffet the food was really good. The rooms are nice. Like I said, there are mostly families, but also a lot of people for diving... More

Was this review helpful? Yes
Liliana S, Reputation Manager at Allegro Cozumel, responded to this review

Dear 273Helena03, Thanks for your review. We're glad you enjoyed your stay with us at the Allegro Cozumel. We sincerely hope to be able to host you again in the near future for yet another pleasant stay Warm regards from Allegro Cozumel, Liliana S. Reputation manager Allegro Cozumel More

1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

The beds at this resort are a very poor mattress laying on a concrete pad. Very hard and ridgid and no padding to speak of. Bars for the all inclusive drinks have only one slow bartender at each bar always a line. Pool bar only open from 12-5 and you have to yell to get served because he is also... More

Was this review helpful? Yes 3
Liliana S, Reputation Manager at Allegro Cozumel, responded to this review

Dear Buster E, Thank you for taking the time to write a review for us. We appreciate your feedback and you can be certain we will take your comments into consideration in order to maintain our quality standards. We are sorry not to have been able to meet your expectations regarding bedding and service. Warm regards from Allegro Cozumel, Liliana... More

Marksville
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

Very nice property and very good staff we like spicy food and they did not have that but they cook separate and provide us. Very good location better than other. We going to miss Raul ,Alex , David and arthuro

Was this review helpful? Yes 1
Liliana S, Reputation Manager at Allegro Cozumel, responded to this review

Dear Shivdhan, Thanks for your review. We're glad you enjoyed your stay with us at the Allegro Cozumel. We sincerely hope to be able to host you again in the near future for yet another pleasant stay. Warm regards from Allegro Cozumel, Liliana S. Reputation manager Allegro Cozumel More

Oklahoma City, Oklahoma
Reviewer
5 reviews 5 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

I will first start with a WARNING! I purchased two UDE (Ultimate Dive Experience) rooms for a week using the resort's website instead of an outside entity. I paid in full using my cc, via pay pal service on this site. Check in was in a different location since we selected the UDE, after we were in our rooms, the... More

Was this review helpful? Yes 4
Liliana S, Reputation Manager at Allegro Cozumel, responded to this review

Dear Boonesgirl, Thank you for taking the time to write a review for us. We are truly sorry to read your vacation experience with us was not up to your expectations. We appreciate your feedback and you can be certain we will take your comments into consideration in order to maintain our quality standards. Warm regards from Allegro Cozumel, Liliana... More

Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago

They would have to pay me good to stay at this resort again. Upon arrival we had our room sprayed for bugs and our linens changed. This was a nightly affair. Bugs everywhere in the room. The stocked bar was two beers every other day in a fridge that didn't work. Hot water was sparse. The diving was good, but... More

Was this review helpful? Yes 2
Liliana S, Reputation Manager at Allegro Cozumel, responded to this review

Dear Jake S, Thank you for taking the time to write a review for us. We are really sorry to hear your stay was not a satisfying one and sincerely apologize for the shortcoming mentioned. We appreciate your feedback and you can be certain we will take your comments into consideration in order to maintain our quality standards. Warm regards... More

Castle Rock, Colorado
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 1 week ago

We were guests at the Allegro from June 28th to July 5th 2014. We had this trip planned for months. 3 out of the 4 of my family are divers and that was our main reason for going to Cozumel. It should be said right up front, that the diving was great. We did not use the dive shop that... More

Was this review helpful? Yes 5
Liliana S, Reputation Manager at Allegro Cozumel, responded to this review

Dear djtx2, Thank you for taking the time to write a review for us. We are sincerely sorry not to have been able to fulfill your expectations during your stay with us. We appreciate your feedback and you can be certain we will take your comments into consideration in order to maintain our quality standards. Warm regards from Allegro Cozumel,... More

Ottawa, ON
Contributor
13 reviews 13 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed in April at the Hotel. Frankly, this was our first time that we stayed at a family friendly hotel because we travel as a couple and mostly for diving purposes. First, I was skeptical because of kids, but we could rarely hear them. So it was a good point. But if you prepare more activities than partying just... More

Was this review helpful? Yes 2
Liliana S, Reputation Manager at Allegro Cozumel, responded to this review

Dear zenoOttawa_ON, Thank you for taking the time to write a review for us. We appreciate your feedback and you can be certain we will take your comments into consideration in order to maintain our quality standards. Wea re glad to know you enjoyed the diving at Cozumel. Warm regards from Allegro Cozumel, Liliana S. Reputation manager Allegro Cozumel More

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Hotel Summarization (Beta)

What travelers say

  • Dive shop(25)
  • Beach bars(24)
  • Very nice(16)
  • Great time(14)
  • Star resort(8)
  • Friendly and helpful(6)
  • Dinner Buffet(6)
  • Kid Club(6)
  • Rooms are clean(6)
  • Picky eaters(5)

Additional Information about Allegro Cozumel

Address: Km 16.5 Carretera Sur San Francisco Palancar, Cozumel 77600, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Allegro Cozumel 3*
Reservation Options:
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Also Known As:
Occidental Allegro Cozumel Hotel Cozumel
Occidental Allegro Hotel
Occidental Allegro Resort All Inclusive

2,340 photos of this hotel

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Room/suite (204)
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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Spa Swimming Pool
Hotel Style
#10 Spa Hotel in Cozumel #13 Top resorts Hotel in Cozumel
Hotel Class
Official Description (provided by the hotel)
In Mexico’s Caribbean there is a tiny island just bursting with life – it is Cozumel and the Allegro Cozumel resort. Right on the famous Sand Francisco Beach, two worlds of adventure co-exist: The Fun-in-the-sun beach and the amazing undersea Palancar Reef. Whatever you choose to pursue, Allegro Cozumel places it right at your fingertips. Beach Volleyball, tropical bars, restaurants, and nightclubs keep life on land exciting, while the on-site dive shop and big-game sport-fishing charters offer a gateway into the dazzling marine sanctuary of Cozumel’s waters. And when you awake the next morning, after a relaxing night’s sleep in your comfortable guest room, you’ll find there’s even more to explore, because the adventure never stops at Allegro. For the young ones, there is plenty to do from building sand castles alongside the beautiful powdery white sand beach, get physical at the amazing kid’s multiplay covered playground, catch some giggles at the water park, or take advantage of the many activities offered by the Kids clubs. ... more   less 
Number of rooms
261

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