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All 57 Cozumel hotels

Allegro Cozumel

3.0 of 5 Resort (All-Inclusive)   |   Km 16.5 Carretera Sur San Francisco Palancar, Cozumel 77600, Mexico
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Allegro Cozumel
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Ranked #48 of 57 Hotels in Cozumel
A recent review
3 of 5 stars reviewed 6 days ago
Lzmarz
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2,503 reviews from our community

Traveler rating
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    491
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    273
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
1 review
3 of 5 stars Reviewed 6 days ago NEW

This was my family first trip back to Cozumel after not going for a few years. I love the beach that was the best. The food was just ok. I ate mostly pasta but that got old fast. Breakfast was always the same. French toast and pancakes and other items. The only bacon I saw was at the egg bar... More

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Toronto, Canada
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

As always the staff at the Allegro were helpful, friendly and welcoming. My room was ready for me on arrival and was cleaned daily. The buffet offered a variety of tasty food choices and the a la carte restaurants now have new menus. I thoroughly enjoyed my stay once again.

Was this review helpful? Yes 3
Liliana S, Reputation Manager at Allegro Cozumel, responded to this review

Dear P D, Thanks for your review. We're glad you enjoyed your stay with us at the Allegro Cozumel. We sincerely hope to be able to host you again in the near future for yet another pleasant stay Warm regards from Allegro Cozumel, Liliana S. Reputation manager Allegro Cozumel More

Senior Contributor
22 reviews 22 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Got a great last minute deal! So I took my mom for Mother's Day vacation! BUT first impression was not good, as soon as I saw the lobby and the upstairs restaurant/bar area I was in doubt about staying here 8 days... Well, everything was paid for so we just tried to enjoy as much as we could. Food at... More

Was this review helpful? Yes 1
Liliana S, Reputation Manager at Allegro Cozumel, responded to this review

Dear MaryLOVESRivieraMaya, Thanks for your review. We're glad you enjoyed your stay with us at the Allegro Cozumel. We sincerely hope to be able to host you again in the near future for yet another pleasant stay. We appreciate your other remarks as well in order to continue to improve our services. Warm regards from Allegro Cozumel, Liliana S. Reputation... More

Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

We arrived very late due to delayed flight..got there at 230am Our rooms were terrible right beside waste (septic ) went back down said they could not do anything till morning ...rough night with the smell!!!! Helpful in the morning ,changed our rooms much better! Hotel grounds very beautiful , hotel is just to far from town 20.00us cab ride... More

Was this review helpful? Yes 1
Liliana S, Reputation Manager at Allegro Cozumel, responded to this review

Dear Cynthua, Thank you for taking the time to write a review for us. We appreciate your feedback and you can be certain we will take your comments into consideration in order to maintain our quality standards regarding the sewage smell. Warm regards from Allegro Cozumel, Liliana S. Reputation manager Allegro Cozumel More

Senior Reviewer
7 reviews 7 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Last month my family stayed here and had such a wonderful time. The people everywhere, which covers everyone we met, out of the hotel as well, where so nice, helpful and made our trip so memorable. The hotel is setup like individual huts with thatched roofs, which to me is simply beautiful Mexico. The foliage around the resort is simply... More

Was this review helpful? Yes 6
Liliana S, Reputation Manager at Allegro Cozumel, responded to this review

Dear Bakker_Vacations, Thanks for your review. We're glad you enjoyed your stay with us at the Allegro Cozumel. We are glad your family and you enjoyed our food and beach. We sincerely hope to be able to host you again in the near future for yet another pleasant stay Warm regards from Allegro Cozumel, Liliana S. Reputation manager Allegro Cozumel More

San Antonio, Texas
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Horrible service, horrible food, and they do not wash the cups well at the bar. Just flat out disgusting. My wife and son brought home a throat infection for a souvnir and had to got to the doctor as soon as we got home. Ants and spiders in the room. Hot rooms with water cooler type of a/c. be prepared... More

Was this review helpful? Yes 5
Liliana S, Reputation Manager at Allegro Cozumel, responded to this review

Dear Stevothepopo, Thank you for taking the time to write a review for us. We appreciate your feedback and you can be certain we will take your comments into consideration in order to maintain our quality standards. We apologize for not having been up to your overall expectations. Warm regards from Allegro Cozumel, Liliana S. Reputation manager Allegro Cozumel More

Shreveport, Louisiana
Contributor
18 reviews 18 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This is our second time here and is such a nice experience. The staff is so very friendly. The drinks are great. The beach here is the beach on the island. The was is good, but is not always hot. My wife's quote was great: "Even the ice is room temperature!" Had a great time. Will definitely go back. Love... More

Was this review helpful? Yes 1
Liliana S, Reputation Manager at Allegro Cozumel, responded to this review

Dear Katmandu69, Thanks for your review. We're glad you enjoyed your stay with us at the Allegro Cozumel. We sincerely hope to be able to host you again in the near future for yet another pleasant stay Warm regards from Allegro Cozumel, Liliana S. Reputation manager Allegro Cozumel More

Highlands Ranch, Colorado, United States
Reviewer
4 reviews 4 reviews
3 of 5 stars Reviewed 3 weeks ago

This hotel is exactly what you pay for! The beds are very hard (ask for a mattress topper) the buffet food is horrible but...the rooms are great to go get cleaned up in and sleep at night! We got all the request we put in for...adjoining rooms, a refrigerator and close to the beach. We left our maid a couple... More

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Liliana S, Reputation Manager at Allegro Cozumel, responded to this review

Dear Tiffany D, Thank you for taking the time to write a review for us. We appreciate your feedback and you can be certain we will take your comments into consideration in order to maintain our quality standards. We are most glad you throughly enjoyed our beautiful beach. We apologize for not having been up to your expectations regarding food... More

Neenah, Wisconsin
Top Contributor
56 reviews 56 reviews
8 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The beach here is one of the best - felt like we were in a Corona add. Nice sandy beach and few rocks in the water. The water was super clear! We were in the First Cub which made the rest of the resort tolerable. The service in the First Club was great and they had top shelft drinks. The... More

Was this review helpful? Yes
Liliana S, Reputation Manager at Allegro Cozumel, responded to this review

Dear GoRockets1, Thank you for taking the time to write a review for us. We appreciate your feedback and you can be certain we will take your comments into consideration in order to maintain our quality standards. We apologize for not having been up to your expectations regarding overall food service Warm regards from Allegro Cozumel, Liliana S. Reputation manager... More

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I have stayed in several resorts on Cozumel. This is by far the worst! Kids everywhere...climbing on the swim up bar, in the adult pool. NO ONE CARES. Could not get a drink of coffee anywhere until the buffet opens. One cup pot in the room is just a tease. Never was able to get close enough to the bar... More

Was this review helpful? Yes 2
Liliana S, Reputation Manager at Allegro Cozumel, responded to this review

Dear mary9571, Thank you for taking the time to write a review for us. We appreciate your feedback and you can be certain we will take your comments into consideration in order to maintain our quality standards. We apologize for not having been up to your expectations regarding entertainment, bar service. Warm regards from Allegro Cozumel, Liliana S. Reputation manager... More

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Hotel Summarization (Beta)

What travelers say

  • Dive shop(25)
  • Beach bars(24)
  • Very nice(16)
  • Great time(14)
  • Star resort(8)
  • Friendly and helpful(6)
  • Dinner Buffet(6)
  • Kid Club(6)
  • Rooms are clean(6)
  • Picky eaters(5)

Additional Information about Allegro Cozumel

Address: Km 16.5 Carretera Sur San Francisco Palancar, Cozumel 77600, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Allegro Cozumel 3*
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Also Known As:
Occidental Allegro Cozumel Hotel Cozumel
Occidental Allegro Hotel
Occidental Allegro Resort All Inclusive

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