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Allegro Cozumel

3.5 of 5
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Km 16.5 Carretera Sur San Francisco Palancar, Cozumel 77600, Mexico
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Allegro Cozumel
Allegro Cozumel
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3,212 Reviews from our TripAdvisor Community

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Pickerington, Ohio
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed yesterday NEW

Had a great vacation at Allegro Cozumel. We have vacationed at this resort as a family for the past 14 years. The facility is clean and the staff are wonderful. Beach is most beautiful of any resort on the island. Our son feels right at home here and always has a great time with all the activities (volleyball, friendship bracelet,... More 

Helpful?
Thank BrendaOyer
A TripAdvisor Member
1 of 5 stars Reviewed 3 days ago NEW via mobile

We came to this hotel booking on Internet and at the check in our negative treatment started. First they charged my credit card twice the price I booked it on the Internet and they said it would come out once the Internet company booking is confirmed anyway we just wanted to get to our rooms but of course they weren't... More 

Helpful?
Thank A TripAdvisor Member

Travelers are raving about these Cozumel hotels

Hawkesbury
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

First time in Cozumel. This is not home (Canada), so some things should be different. As usual, I go to other countries with an open mind. I am aware that food could be different, living habits also. Well I have to say I was amazed. Restaurant a la carte were good and the staff was very nice. The buffet... Wow.... More 

Helpful?
2 Thank Michel P
USA
Level Contributor
24 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 142 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We arrived early, so that our room was not ready. Check in was easy enough (thanks Jonathan), and we were able to get what we needed out of our luggage to lounge on the pool and beach. Lovely buffet and the beverages were as expected. We were able to get into our room after 1500 and spent the rest of... More 

Helpful?
2 Thank wettap
Toronto, Canada
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

External amenities including beach, pools and grounds were excellent! Inside the rooms left a lot to be desired. All staff except those inside the gift shop went above and beyond in service. Fabulous service in all the restaurants, bars, water sports and on the beach. Rooms badly need upgrading, ours were moldy and the bathrooms were not very clean. Low... More 

Helpful?
1 Thank TorontoTraveller84
Ingersoll, Canada
1 review
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

I visited the Allegro from Jan 22-29. This was my second visit. My review will be different from all of the rest as I am addressing serious safety issues at this resort. The steps leading to the second floor rooms are very rustic and unevenly spaced, the step down from the pool area to the beach is approximately 12 inches.... More 

Helpful?
10 Thank Lisa C
Monica P, Guest Experience Manager at Allegro Cozumel, responded to this review

Dear Lisa C, Thanks for your feedback regarding your stay. We feel sorry for the accident that you were involved in during your stay, however, the hotel did took actions towards making the rest of your stay most comfortable, by providing you with a free room upgrade, a free of charge Wheel chair, as well as a free late checkout.... More 

Vernon
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Being at the Allegro Cozumel feels like being home; everyone is so helpful, friendly, and courteous. We especially like the size of the resort; no building is more than two stories high. Every room has its own porch with furniture and a hammock. The landscaping and green space is amazing and very well maintained. The scuba diving available from the... More 

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Helpful?
2 Thank thomasgf2016
Monica P, Guest Experience Manager at Allegro Cozumel, responded to this review

Hi thomasgf2016, Thank you for your wonderful review. We love to hear that you have had a pleasant stay at Allegro Cozumel. Our team will always do our best to make you feel at home. We hope to have you back soon for another pleasant stay. Warm Regards!! Monica P, Guest Experience Manager Occidental Allegro Cozumel. More 

Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 4 days ago NEW via mobile

We went to this resort Jan.22 to 29th. We had a ground floor room near the quiet pool. It was ok, but the beds are hard, we knew this going in from other reviews. The two ala cartes we went to were good. The food in the buffets never seemed to ever be hot, they need to work on that.... More 

Helpful?
3 Thank Bob M
Hamilton, Canada
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We just visited the Allegro Cozumel, 8 friends in total. This was the first time to this resort for all of us, having visited Cozumel before. We arrived on Saturday evening and had excellent service from Benjamin and Victoria at the desk and Marco the bellboy. 2 couples upgraded our rooms with their help, and truly, they were happy to... More 

Helpful?
5 Thank dovrgrl
Monica P, Guest Experience Manager at Allegro Cozumel, responded to this review

Hi dovrgrl, Thanks for your great comments about your experience in cozumel allegro. We are pleased to know you enjoyed the beach, restaurants à la carte, your room and especially the service we provide to our guests. Happily share your comments with Victoria, Benjamin and Marco to encourage them to continue to improve. We sincerely hope to have the opportunity... More 

Edmonton, Canada
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

the Allergo states it a 3.5 star but really maybe 3 or 2.5. it is seriously in need of facelift. the beds are so hard don't get me wrong i like a firm bed but this is crazy. i had to ask three times before i finally got a foam pad but by then to late my back was out.... More 

Helpful?
2 Thank 154karen123
Monica P, Guest Experience Manager at Allegro Cozumel, responded to this review

Hi 154karen123 Thank you for your review We are sorry to hear that your stay with us was not entirely to your liking. We appreciate the feedback that you have brought us and for us it is an opportunity to improve our services and achieve our goal, which is the satisfaction of our guests. We appreciate your valuable opinion and... More 

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