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Allegro Cozumel

Km 16.5 Carretera Sur San Francisco Palancar, Cozumel 77600, Mexico
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1 room 1 guest
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Allegro Cozumel
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3,064 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Millington
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 1 week ago

Staff was great, lodging acceptable and food was good if you like fish. Great beach that is mostly protected from the massive amounts of seaweed this year. Pro dive trips were good and well run. Rent a cab and tour the island one day and eat at Coconuts!

Review collected in partnership with this hotel

Was this review helpful? Yes 3
Monica P, Guest Experience Manager at Allegro Cozumel, responded to this review

Hi stevepT8633DU, Thank you for your review we are pleased to know that your stay with us was enjoyable. We are happy to know that you enjoyed our beach that is thankfully free of seewood and the diving in our lovely island. We invite you to come back soon in the near future for another amazing experience and more diving... More 

Delta, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

The rooms where great, very clean and well taken care of. The staff are all fantastic with always a smile and a greeting. They went out of there way to make this holiday a great experience for the kids and ourselves. It is close to airport, shopping and the ferries so we could also enjoy the parks on the Island... More 

Was this review helpful? Yes 1
Monica P, Guest Experience Manager at Allegro Cozumel, responded to this review

Dear Diver_Dave_65, Thank you for your excellent review. We are pleased to know that you've had in the company of your family a wonderful experience at Allegro Cozumel. We are happy to hear that enjoyed both the facilities and the warmth of the staff; as well as the beautiful peninsula. We hope to soon have the pleasure of serving you... More 

Sherbrooke, Canada
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Me and 2 of my friends bought the Ultimate Diving Experience and went to Cozumel in August 2015. We really liked our experience. We are all 26 years old, so we we're searching for a place to have fun and to dive. The good sides are that the staff was exceptionally nice. Everyone was always smiling and happy to help... More 

Was this review helpful? Yes 1
Monica P, Guest Experience Manager at Allegro Cozumel, responded to this review

Thank you for your review. We are pleased that you and your friends enjoyed the ultimate dive experience Allegro Cozumel offers. Having the privilege to be in the best place in Mexico to dive we are committed to offer a bonus to those people like you who practice this beautiful sport. We sincerely hope to be Able to host you... More 

Edmonton, Canada
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed 1 week ago

Let me say this if you are only going for diving,you will love the diving.if you are going for the atmosphere,food,top notch service and great drinks,well then you are screwed.first the staff have very little English the pool attendant who gave out towels only nodded and smiled when you tried to ask him something then replied in Spanish.Bar tenders were... More 

Was this review helpful? Yes 4
Monica P, Guest Experience Manager at Allegro Cozumel, responded to this review

Dear Crazyinlove41, Thanks for taking the time to write a review for our hotel. We are sorry to hear that your stay was not enjoyable. Your feedback and comments are very important to us because it helps us to know the areas where we must improve. We just start to make improvements in our facilities and in the training of... More 

Travelers are raving about these Cozumel hotels

Las Vegas
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 1 week ago

Service and staff were fantastic. Dive crew and operations are great. Food/drink was mediocre at best. Main hotel bar ran out of tequila at 8pm one evening. Room was pleasant, but no hot water one day. Again, staff and service were top notch, the product just didn't seem up to par. Would be a great spot for families of non-drinkers.... More 

Was this review helpful? Yes 1
Monica P, Guest Experience Manager at Allegro Cozumel, responded to this review

Hi Vegasdiveguy, Thank you very much for your review. We are pleased that you had a pleasant stay and enjoyed the excellent service of our staff. Thank you also for your comments about the food and drinks. We have shared your comments with our team so that action is taken and so to improve. We hope you give us a... More 

Frisco, Texas
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 2 weeks ago

This use to be a great resort. I would think twice before you book. Hotel accomidations are poor. Our AC did not work and we had a huge ant problem in our roon. We contacted the hotel staff multiple times (at least 4). The AC was never fixed. Their solution to the ants was to give us a can for... More 

Was this review helpful? Yes 4
Monica P, Guest Experience Manager at Allegro Cozumel, responded to this review

Hi Lawrence A, Thank you for your review. We are sorry to hear that this time your experience at Allegro was not what you expected. We want you to know that we start already with the improvements and we will go on until we got the best accommodation for our guests. About the food, w e also share your comments... More 

Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We booked this through groupon which had a good deal going so no serious complaints on that basis. The Beach - A++. White sand, clear water, nice snorkeling area, private dock to get picked up on. This is what I came for. But hey, all of the places along the south shore have that. The Grounds - A. Pools and... More 

Was this review helpful? Yes 4
Monica P, Guest Experience Manager at Allegro Cozumel, responded to this review

Hi John N, We would like to thank you for taking the time to share with us your experience. For us it is extremely important to achieve the satisfaction of our guests, and your opinion is an opportunity for us to discover new ways to improve. We shared your comments and suggestions to our team. We would like to take... More 

Fort Worth, Texas
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
1 of 5 stars Reviewed 2 weeks ago

First this should be a two star hotel. The food was horrible. The rooms were nasty, the beds were like sleeping on plywood. The a/c did not work, and the shower only had cold water not hot. The staff was rude and bugged us to go to a time share meeting. The kids pool area was broken except for one... More 

Was this review helpful? Yes 5
Monica P, Guest Experience Manager at Allegro Cozumel, responded to this review

Hi JimClaw, Thank you for your review. We are very sorry to know that your experience was not pleasant. We just reach each and every one of your reports to the departments concerned to take corrective action as soon as possible . We are making many improvements to our hotel to ensure that our guests have a better experience and... More 

Long Island,NY
Level Contributor
42 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Got off the cruise ship and headed to Allegro right away. They took our info and let us in quickly. Pretty clean property right on the beach. The food was typical resort/ buffet type food...acceptable unless you get the ground beef for tacos - that meat was unacceptable! My real dissatisfaction was with the beachfront bar. Took forever to order... More 

Was this review helpful? Yes 1
Monica P, Guest Experience Manager at Allegro Cozumel, responded to this review

Hi edazLongIsland_NY, Thank you for taking the time to write a review for us. We appreciate your feedback regarding the meat and the beach bar , you can be certain we will take your comments into consideration in order to maintain our quality standards. We apologize for not having been up to your expectations. Warm regards from Allegro Cozumel Monica... More 

Boston, Massachusetts
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed here with a Groupon for 5 nights, all-inclusive. When we arrived on the first day, the place was dead. I guess May is considered off-season for Cozumel, but for the next few days it was sort of strange to be swimming in empty pools and seeing the same dozen people at various times during the day. Never been to... More 

Was this review helpful? Yes 3
Monica P, Guest Experience Manager at Allegro Cozumel, responded to this review

Hi Kim H, Thank you for taking the time to write a review for us. We are happy to know you have a relaxing stay. We appreciate your feedback and you can be certain we will take your comments into consideration in order to maintain our quality standards. We apologize for not having been up to your expectations. Warm regards... More 

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