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Allegro Cozumel

Km 16.5 Carretera Sur San Francisco Palancar, Cozumel 77600, Mexico
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Allegro Cozumel
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Ranked #34 of 53 Hotels in Cozumel
A recent review
5 of 5 stars reviewed yesterday
BrendaOyer Pickerington, Ohio
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3,027 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Pickerington, Ohio
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed yesterday NEW

This resort has the most beautiful beach on Cozumel. The resort is clean and has added two new speciality restaurants from our last visit there. All three speciality restaurants are excellent. We especially like the Mexican La Troje - manager Osman is the best. All staff are friendly and helpful. My son likes the activities crew- thanks Raul for having... More 

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Fort Worth, Texas
1 review
2 of 5 stars Reviewed 2 days ago NEW

we had 4 rooms and one of our couples changed rooms once because the ac didnt work. so now 5 rooms and out of the 5, 1 room had a workin ac. 20% not very good odds of getting a good room. will not go back would not recommend to anyone else

Was this review helpful? Yes 1

Travelers are raving about these Cozumel hotels

St Louis
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Give this property a solid three. Service "good", food "good", property "tired." Lets break it down. Service was very good in all catagories from a/c problems to food servers to bar tenders. (side note...they could use two batenders at the beach bar during peak times, and not just one that draws beer:( Everyone hustled and did what they could to... More 

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Cabot, Arkansas
Level Contributor
31 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We were at Allegro from July 19th- 28th. My husband and I read all the reviews and quite frankly, most are written accurately from our experience! However, we did have a wonderful time and would probably go back. Remember to get pesos, this saves you a lot. The price is quite a difference than paying US $. PROS: You are... More 

Was this review helpful? Yes 1
1 review
4 of 5 stars Reviewed 6 days ago NEW

We were at the Allegro from July 18th through the 23rd. I read many reviews of the Allegro before we left & since we've been home & have come to the conclusion that some people just cannot be pleased, like high-maintenance divas. That being said, there are a few things about this resort that need to be known in order... More 

Was this review helpful? Yes 2
Monica P, Guest Experience Manager at Allegro Cozumel, responded to this review

Hi Tammy B, Thank you very much for the time you took to write a review for us. Thank you emphasize everything that made your stay as memorable as your room, pools, beach, and the warmth of the staff. Gladly share your comments with Erick, Fabian and Jhony. We hope to have you back very soon for another pleasant stay.... More 

Saint Louis, Missouri
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

We just returned from our trip and had a great time. We have been to several AI and for the price we paid we got exactly what we expected. We go for the diving and the beach and are not to picky about the room (as long as it is clean). The room was fine. They are a little small.... More 

Was this review helpful? Yes 1
Monica P, Guest Experience Manager at Allegro Cozumel, responded to this review

Hi csully214, Thanks for your review. We're glad you enjoyed your stay with us at the Allegro Cozumel. We will share your comments with Derli, Sandy and Enrique to encourage them to continue improving. We sincerely hope to be able to host you again in the near future for yet another pleasant stay and more diving in Cozumel waters. Warm... More 

5 of 5 stars Reviewed 1 week ago NEW

My husband planned a quick birthday getaway for me on this property and for being on a tight 'budget', this hotel was great! I am certain that there are fancier all inclusive than this, but to me the staff, especially Emiliano Mac at the front desk, was super nice and made my birthday super special by sending me treats to... More 

Was this review helpful? Yes 1
Monica P, Guest Experience Manager at Allegro Cozumel, responded to this review

Hi Ish G Thank you for your review. We are delighted to know you had a wonderful birthday in Allegro Cozumel. Gladly we share your comments with Emiliano to encourage him to continue improving. Once again, thank you for your and we are looking forward to welcome you back in the near future. Warm Regards! Monica P Guest Experience Manager... More 

3 of 5 stars Reviewed 1 week ago NEW

I had a wonderful time! Everyone was so nice. The food was good,drinks were good. The hospitality was wonderful! When ever you needed something they got it very quickly. The only complaint I had was the air conditioning! The only air conditioning they had was in the rooms.

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Monica P, Guest Experience Manager at Allegro Cozumel, responded to this review

Hi Christine L, Thanks for your review. We're glad you enjoyed your stay with us at the Allegro Cozumel. We appreciate your feedback regarding the air conditioning, you can be certain we will take your comments into consideration in order to maintain our quality standards. We sincerely hope to be able to host you again in the near future for... More 

Houston, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Good location. No need to spend long time on a slow boat taking divers to prime locations. Just oposite of Palancar reef. Want to dive Cenotes in Yucatan? No problem. Take a ferry to Playa del Carmen and you are there.

Review collected in partnership with this hotel

Was this review helpful? Yes
Monica P, Guest Experience Manager at Allegro Cozumel, responded to this review

Hi JerryK1981, Thanks for your review. We're glad you enjoyed your stay with us at the Allegro Cozumel. We sincerely hope to be able to host you again in the near future for yet another pleasant stay and more diving in Cozumel waters. Warm Regards!! Monica P, Guest Experience Manager Occidental Allegro Cozumel More 

Montgomery, Texas
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago

If you like to spend your vacation "hotel room" with lizards and bugs in your bathroom, shower, and AC that's does not really keep you cool. Oh did I mention the cafeteria food you will be eating, In the non AC eating area. The non Courteous staff........good luck booking a reservation at the premiere dining restaurants. They are always booked.... More 

Was this review helpful? Yes 2
Monica P, Guest at Allegro Cozumel, responded to this review

Hi Steve S, Thank you for taking the time to write a review for us. We will take your comments into consideration in order to maintain our quality standards. We apologize for not having been up to your expectations. Best Regards! Monica P Guest Experience Manager Occidental Allegro Cozumel More 

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