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All 56 Cozumel hotels

Allegro Cozumel

3.0 of 5 Resort (All-Inclusive)   |   Km 16.5 Carretera Sur San Francisco Palancar, Cozumel 77600, Mexico
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Allegro Cozumel
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Ranked #47 of 56 hotels in Cozumel
A recent review
5 of 5 stars reviewed 4 days ago
Katmandu69 Shreveport, Louisiana
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2,496 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (510)
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English first
San Antonio, Texas
1 review
1 of 5 stars Reviewed 3 days ago NEW

Horrible service, horrible food, and they do not wash the cups well at the bar. Just flat out disgusting. My wife and son brought home a throat infection for a souvnir and had to got to the doctor as soon as we got home. Ants and spiders in the room. Hot rooms with water cooler type of a/c. be prepared... More

Was this review helpful? Yes
Liliana S, Reputation Manager at Allegro Cozumel, responded to this review

Dear Stevothepopo, Thank you for taking the time to write a review for us. We appreciate your feedback and you can be certain we will take your comments into consideration in order to maintain our quality standards. We apologize for not having been up to your overall expectations. Warm regards from Allegro Cozumel, Liliana S. Reputation manager Allegro Cozumel More

Shreveport, Louisiana
Contributor
18 reviews 18 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This is our second time here and is such a nice experience. The staff is so very friendly. The drinks are great. The beach here is the beach on the island. The was is good, but is not always hot. My wife's quote was great: "Even the ice is room temperature!" Had a great time. Will definitely go back. Love... More

Was this review helpful? Yes 1
Liliana S, Reputation Manager at Allegro Cozumel, responded to this review

Dear Katmandu69, Thanks for your review. We're glad you enjoyed your stay with us at the Allegro Cozumel. We sincerely hope to be able to host you again in the near future for yet another pleasant stay Warm regards from Allegro Cozumel, Liliana S. Reputation manager Allegro Cozumel More

Highlands Ranch, Colorado, United States
Reviewer
4 reviews 4 reviews
3 of 5 stars Reviewed 6 days ago NEW

This hotel is exactly what you pay for! The beds are very hard (ask for a mattress topper) the buffet food is horrible but...the rooms are great to go get cleaned up in and sleep at night! We got all the request we put in for...adjoining rooms, a refrigerator and close to the beach. We left our maid a couple... More

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Liliana S, Reputation Manager at Allegro Cozumel, responded to this review

Dear Tiffany D, Thank you for taking the time to write a review for us. We appreciate your feedback and you can be certain we will take your comments into consideration in order to maintain our quality standards. We are most glad you throughly enjoyed our beautiful beach. We apologize for not having been up to your expectations regarding food... More

Neenah, Wisconsin
Top Contributor
57 reviews 57 reviews
8 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

The beach here is one of the best - felt like we were in a Corona add. Nice sandy beach and few rocks in the water. The water was super clear! We were in the First Cub which made the rest of the resort tolerable. The service in the First Club was great and they had top shelft drinks. The... More

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Liliana S, Reputation Manager at Allegro Cozumel, responded to this review

Dear GoRockets1, Thank you for taking the time to write a review for us. We appreciate your feedback and you can be certain we will take your comments into consideration in order to maintain our quality standards. We apologize for not having been up to your expectations regarding overall food service Warm regards from Allegro Cozumel, Liliana S. Reputation manager... More

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

I have stayed in several resorts on Cozumel. This is by far the worst! Kids everywhere...climbing on the swim up bar, in the adult pool. NO ONE CARES. Could not get a drink of coffee anywhere until the buffet opens. One cup pot in the room is just a tease. Never was able to get close enough to the bar... More

Was this review helpful? Yes 1
Liliana S, Reputation Manager at Allegro Cozumel, responded to this review

Dear mary9571, Thank you for taking the time to write a review for us. We appreciate your feedback and you can be certain we will take your comments into consideration in order to maintain our quality standards. We apologize for not having been up to your expectations regarding entertainment, bar service. Warm regards from Allegro Cozumel, Liliana S. Reputation manager... More

Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

Two of my friends & I vacationed here. I have mixed feelings about this resort. You definitely get what you pay for, I mean it is a "cheaper" resort, but that's not a problem with me; I'm not that picky when it comes to resorts/hotels. The staff was very friendly & welcoming, the beach was absolutely beautiful, the night club... More

Was this review helpful? Yes 1
Liliana S, Reputation Manager at Allegro Cozumel, responded to this review

Dear MageanM, Thank you for taking the time to write a review for us. We appreciate your feedback and you can be certain we will take your comments into consideration in order to maintain our quality standards. We apologize for not having been up to your expectations regarding food. Warm regards from Allegro Cozumel, Liliana S. Reputation manager Allegro Cozumel More

San Antonio, Texas
Senior Contributor
24 reviews 24 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed 1 week ago

First of all, I am sorry this is so negative, but we wanted to just go home so badly after a few days I just have to be honest!! Upon our late arrival to the resort, we waited about an hour in the lobby for our room that was not ready. Bellboy takes us to our room and it's still... More

Was this review helpful? Yes 7
Liliana S, Reputation Manager at Allegro Cozumel, responded to this review

Dear Shan B, Thank you for taking the time to write a review for us. We appreciate your feedback and you can be certain we will take your comments into consideration in order to maintain our quality standards. We apologize for not having been up to your expectations regarding entertainment, food, bar service and over all attention, we will definitely... More

Contributor
14 reviews 14 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 1 week ago

My family and i spent 10 days at this resort mid July. The beach was the best feature of the resort. The rooms were very small but clean, housekeeping did a good job our entire stay. Air conditioning in our first floor room worked good, while other members in our group on the second floor did not work well. The... More

Was this review helpful? Yes 1
Liliana S, Reputation Manager at Allegro Cozumel, responded to this review

Dear Baseballfan33, Thanks for your review. We're glad you enjoyed your stay with us at the Allegro Cozumel. We sincerely hope to be able to host you again in the near future for yet another pleasant stay Warm regards from Allegro Cozumel, Liliana S. Reputation manager Allegro Cozumel More

Texas
1 review
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

Dear Travelers, We just spent five days at this hotel and would like to share our experience during our stay. We are a family of four, two adults and two children ( 11 and 7 years old). We selected this hotel not for the price, but rather for the beautiful beach and the setting this property has. My wife and... More

Was this review helpful? Yes 4
Liliana S, Reputation Manager at Allegro Cozumel, responded to this review

Dear FourSunTravelers, Thank you for taking the time to write a review for us. We appreciate your feedback regarding needed maintenance and renovations and you can be certain we will take your comments into consideration in order to maintain our quality standards. We apologize for not having been up to your expectations. Warm regards from Allegro Cozumel, Liliana S. Reputation... More

Maryland, USA
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We are just back from a 10 days stay at this hotel. The overall experience was sufficiently positive, the hotel represents a good value for the money, however there is room for improvement in some areas. Rooms: rooms are clean, AC is efficient and room service is good. Depending on how many are staying in the room, there may not... More

Was this review helpful? Yes 1
Liliana S, Reputation Manager at Allegro Cozumel, responded to this review

Dear LCas_MD, Thank you for taking the time to write a review for us. We appreciate your feedback and you can be certain we will take your comments into consideration in order to maintain our quality standards. We apologize for not having been up to your expectations. Warm regards from Allegro Cozumel, Liliana S. Reputation manager Allegro Cozumel More

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Hotel Summarization (Beta)

What travelers say

  • Dive shop(25)
  • Beach bars(24)
  • Very nice(16)
  • Great time(14)
  • Star resort(8)
  • Friendly and helpful(6)
  • Dinner Buffet(6)
  • Rooms are clean(6)
  • Kid Club(6)
  • Picky eaters(5)

Additional Information about Allegro Cozumel

Address: Km 16.5 Carretera Sur San Francisco Palancar, Cozumel 77600, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Allegro Cozumel 3*
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Also Known As:
Occidental Allegro Cozumel Hotel Cozumel
Occidental Allegro Hotel
Occidental Allegro Resort All Inclusive

2,384 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Spa Swimming Pool
Hotel Style
#10 Spa Hotel in Cozumel #13 Top resorts Hotel in Cozumel
Hotel Class
Official Description (provided by the hotel)
In Mexico’s Caribbean there is a tiny island just bursting with life – it is Cozumel and the Allegro Cozumel resort. Right on the famous Sand Francisco Beach, two worlds of adventure co-exist: The Fun-in-the-sun beach and the amazing undersea Palancar Reef. Whatever you choose to pursue, Allegro Cozumel places it right at your fingertips. Beach Volleyball, tropical bars, restaurants, and nightclubs keep life on land exciting, while the on-site dive shop and big-game sport-fishing charters offer a gateway into the dazzling marine sanctuary of Cozumel’s waters. And when you awake the next morning, after a relaxing night’s sleep in your comfortable guest room, you’ll find there’s even more to explore, because the adventure never stops at Allegro. For the young ones, there is plenty to do from building sand castles alongside the beautiful powdery white sand beach, get physical at the amazing kid’s multiplay covered playground, catch some giggles at the water park, or take advantage of the many activities offered by the Kids clubs. ... more   less 
Number of rooms
261

Questions & Answers

Here’s what questions travelers have asked, with answers from representatives of Allegro Cozumel and other travelers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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