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Hacienda Chichen

Certificate of Excellence
Km 120 Carretera Merida-Puerto Juarez | Zona Hotelera de Chichen Itza, Chichen Itza 97752, Mexico
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Hacienda Chichen
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Hacienda Chichen
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527 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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West Cork Ireland
Top Contributor
103 reviews 103 reviews
70 hotel reviews
90 helpful votes 90 helpful votes
5 of 5 stars Reviewed 1 week ago

What a fabulous place. When we were there in May 2015 the pool was out of commission and so we were upgraded to a suite. It was great, spacious, quiet with a lovely porch. The Hacienda has an arrangement with the hotel opposite to use their pool. The restaurant, not cheap, was great the food was excellent and terrace fabulous.... More 

Was this review helpful? Yes 1
Miami, Florida
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We where so pleased with our stay here at the hacienda. The rooms where clean, charming and smaller than I thought but understandably so once I found out that this place was once the barracks for the archeologists rebuilding the site. The hotel staff was very attentive. We took a bird watching tour on our second day after we went... More 

Was this review helpful? Yes 1
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

This is my first Trip Advisor review in many years of using the website. We spent one night here which was quite enough. The gardens and rooms are pleasant but the food and drinks are overpriced even taking the location into account – Margarita 157 pesos! For dinner we chose Pork Medallions which turned out to be thick slices of... More 

Was this review helpful? Yes 1
Hacienda_Chichen, Director de Relaciones con Clientes at Hacienda Chichen, responded to this review

At times is difficult to please some clients. We are known for being a place that cares for our guests's needs and satisfaction and because of that, we gave you various options that you declined, just because you didn’t like the Maya dish doesn’t mean that it wasn’t cooked well. This is a special Mayan dish made with pork not... More 

Buffalo, New York
Senior Contributor
33 reviews 33 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

a bit pricey, but it was worth it to be right on the chichen itza grounds. The staff was great, food was super, rooms quite large, clean, and nicely decorated. Worked well to have two rooms sharing a porch in the same little building with our kids.

Was this review helpful? Yes 2
Hacienda_Chichen, Director de Relaciones con Clientes at Hacienda Chichen, responded to this review

Thank you for your visit. Your feedback is much appreciated, and we will do our very best to continue to meet your expectations. We hope you can return soon! More 

Newport
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The Hotel was in a beautiful location near the Pyramids and the back entrance from the hotel very convenient. However, we stayed at better Hotels for a lower price and were disappointed in this hotel to some degree. The staff were pleasant and helpful but it felt a bit of a production line. Not very personal. Food good but very... More 

Was this review helpful? Yes 1
Hacienda_Chichen, Director de Relaciones con Clientes at Hacienda Chichen, responded to this review

Thank you for writing to us on your experience at Hacienda Chichen. We know you did read our web pages but for that very reason, we are surprised that you were dissapointed when we have extensive information about our services, rooms, food service, etc. We describe all of our rooms and have pictures that you can view too. You mentioned... More 

NYC
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The staff are very helpful. We had breakfast and some snacks at the hotel and everything was good! The best part though is their private entrance to Chichen Itza, which was a 5 minute walk from our room! Must stay here to beat the crowds when visiting Chichen Itza

Was this review helpful? Yes 1
Hacienda_Chichen, Director de Relaciones con Clientes at Hacienda Chichen, responded to this review

Thank you for your visit and nice comments. Please come back soon! All the best, The Hacienda Chichen Resort and Yaxkin Spa More 

UK
Senior Contributor
21 reviews 21 reviews
14 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 4 weeks ago

A big thank you to all the staff at the Hacienda Chichen Itza for making our stay as comfortable as possible. The hacienda and bungalows really are beautiful, and the myriad birds and lush vegetation make wandering around the grounds a delight. Five stars to the concierge staff on the speed and efficiency of the communications pre-arrival (to help arrange... More 

Was this review helpful? Yes 1
Hacienda_Chichen, Director de Relaciones con Clientes at Hacienda Chichen, responded to this review

Thank you so much for sharing your comments. We are so glad to learn that you had such a wonderful stay at the Hacienda Chichen and, that our food service was great too. We will make sure to pass your feedback on to our hotel staff whom I am sure will be happy to welcoming you again in the future!... More 

Miami, Florida
Top Contributor
118 reviews 118 reviews
49 hotel reviews
97 helpful votes 97 helpful votes
5 of 5 stars Reviewed April 16, 2015

What a lovely place to unwind and slow down!!! Only the main building has Wi-Fi and each bungalow room has no tv and no telephone. Instead, you can enjoy the seating and hammock outside each room, or go to the massive pool, or read at your wrought iron table and chair set outside your bungalow! You feel your pulse slow... More 

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Hacienda_Chichen, Director de Relaciones con Clientes at Hacienda Chichen, responded to this review

We are truly glad you enjoyed a relaxing time at the Hacienda Chichen. It was a honour serving you and to hear that you will come back to spend more time here and enjoy more delicious meals with us, it's a delight! We look forward to your next visits! Kind regards, The Hacienda Chichen Resort and Yaxkin Spa More 

Island of Hawaii, Hawaii
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 13, 2015

My group and I stayed here the end of March. The staff was wonderful, the food was great and we thoroughly enjoyed our stay. I had a huge bathtub with an amazing view of the site. Walking around in the moon light with fire flies was magical!

Was this review helpful? Yes 1
Hacienda_Chichen, Director de Relaciones con Clientes at Hacienda Chichen, responded to this review

Thank you so much for your visit. It's a joy knowing that your stay at the Hacienda Chichen was truly magical! We look forward to your next visit! All the best, The Hacienda Chichen Resort and Yaxkin Spa More 

Delft, The Netherlands
Top Contributor
55 reviews 55 reviews
54 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed April 12, 2015

The hacienda Chichen is a very nice property directly near the ruins of Chichen Itza. There's a back door to the site, that allows you to enter directly almost at opening time. Unfortunately someone from the hotel must be sent to the site entrance first to buy tickets, but okay, 8:15 and your in. The hotel is very nice. The... More 

Was this review helpful? Yes 1
Hacienda_Chichen, Director de Relaciones con Clientes at Hacienda Chichen, responded to this review

We appreciate your visit and we hope to have the pleasure of serving you again in the future. Sincerely, The Hacienda Chichen Resort and Yaxkin Spa More 

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