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Hacienda Chichen

Certificate of Excellence
GreenLeadersPlatinum level
Km 120 Carretera Merida-Puerto Juarez | Zona Hotelera de Chichen Itza, Chichen Itza 97752, Mexico
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539 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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British
Level Contributor
36 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Chichen Itsa is firmly on every tourist's itinerary of southern Mexico, and coach loads arrive daily from Cancun, so staying in this hotel, which back in the 1920s once housed the site's archaeologists, makes perfect sense for beating the crowds. When we stayed, the 'back door' entry to the site wasn't available, but nevertheless it was a quick 10-minute drive... More 

Was this review helpful? Yes
Hacienda_Chichen, Director de Relaciones Públicas at Hacienda Chichen, responded to this review

Thank you for your visit. Wonder when did you stayed in our hotel? The pool is NOT closed. We did a renovation work but that was a week ago. Should you wish to get some pictures of our gorgeous swimming pool, please feel free to contact us directly. On other subject, I find a bit confusing that the title of... More 

Auckland Region, New Zealand
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

this hotel is a stone's throw away from the famous ruins ( be careful if you use the hotel entrance as you may be given a map with an incorrect " you are here" on it ) the rooms are simple but elegant. The air conditioning works well. The grounds are very pretty our only complaint was that the swimming... More 

Was this review helpful? Yes
Hacienda_Chichen, Director de Relaciones con Clientes at Hacienda Chichen, responded to this review

Thank you for sharing your comments about the colonial experience you had while staying with us. We hope you can come back soon to enjoy our beautiful pool and facilities. Most sincerely, Your Friends at Hacienda Chichen Resort and Yaxkin Spa More 

Calgary, Canada
Level Contributor
35 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed in Hacienda Chichen with our 15 month old son for two nights so we could coordinate our visits to Chichen Itza around the heat, crowds and his naps. The location of the hotel could not be beat. There is a private entrance from the hotel grounds into Chichen Itza. If you prepay at reception the night before, they... More 

Was this review helpful? Yes
Hacienda_Chichen, Director de Relaciones Públicas at Hacienda Chichen, responded to this review

Thanks for visiting our hotel. I appreciate your taking time to let us know how good your stay was at the Hacienda Chichen and thank you for your understanding while the pool was being renovated. I sincerely hope you can return soon to enjoy the pool this time. Why don't we get in touch if you plan to do so... More 

Tokyo Prefecture, Japan
Level Contributor
54 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We have chosen this hotel because it has a private entrance to Chichen Itza and we were well served. The staff was very friendly and 100% local, so we learned a bit more about the Mayan culture and particularly how was the place in the old times (50-60 years ago). The staff was also eager to explain to us the... More 

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Hacienda_Chichen, Director de Relaciones con Clientes at Hacienda Chichen, responded to this review

Reading an exceptional review such as yours is what makes all our efforts worth it! Thank you for giving us the opportunity to serve you not to mention to share with you our love for the Mayan culture and nature. Please visit us soon! More 

Estero, Florida
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 19, 2015

My wife and I spent an amazing couple of days at Hacienda Chichen, experiencing the ruins and local culture. In addition to being a beautiful hotel (with great landscaping) it dates back all the way back to the Spanish conquests of the 1500's and even has one of the oldest Catholic Churches in all of Mexico right on site! Make... More 

Was this review helpful? Yes 2
Boston, Massachusetts
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed June 11, 2015

The grounds of this Hacienda are truly lovely, even nicer than the pictures. Our room was nice, and clean, and staff were very helpful and pleasant. They helped us to get tickets for the night show at Chichen Itza, and a guide for our day tour (BTW our guide, David, was excellent. I highly recommend him). They emailed me in... More 

Was this review helpful? Yes 1
Pacific Grove, California
Level Contributor
3 reviews
5 of 5 stars Reviewed June 7, 2015

We loved Hacienda Chichen! Its grounds proved even more gorgeous than I imagined, and its features are unmatched, with a long, rich history as a working hacienda, still visible as picturesque old stone walls and arches, now centuries old. Later, it housed the famous archeologists who studied the ruins of Chichen Itza, and many of the guest cottages bear the... More 

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Hacienda_Chichen, Director de Relaciones con Clientes at Hacienda Chichen, responded to this review

Thank you for taking the time to review your stay with us and for recommending our hotel to other travelers. I am pleased to hear that our staff made your stay pleasant, we pride ourselves in catering to our guests' needs. We all are looking forward to having you again in our hotel. If you need anything and/or are planning... More 

West Cork Ireland
Level Contributor
103 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
5 of 5 stars Reviewed May 22, 2015

What a fabulous place. When we were there in May 2015 the pool was out of commission and so we were upgraded to a suite. It was great, spacious, quiet with a lovely porch. The Hacienda has an arrangement with the hotel opposite to use their pool. The restaurant, not cheap, was great the food was excellent and terrace fabulous.... More 

Was this review helpful? Yes 1
Hacienda_Chichen, Director de Relaciones con Clientes at Hacienda Chichen, responded to this review

It was a pleasure to serve you and to read your nice comments about the enjoyable experience you had at Hacienda Chichen. I hope that we may continue to serve you for more years to come! Sincerely, The Hacienda Chichen Resort and Yaxkin Spa . More 

Miami, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 20, 2015

We where so pleased with our stay here at the hacienda. The rooms where clean, charming and smaller than I thought but understandably so once I found out that this place was once the barracks for the archeologists rebuilding the site. The hotel staff was very attentive. We took a bird watching tour on our second day after we went... More 

Was this review helpful? Yes 1
Hacienda_Chichen, Director de Relaciones Públicas at Hacienda Chichen, responded to this review

Thank you for allowing us to serve you. We look forward to seeing you at Hacienda Chichen soon! More 

2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed May 13, 2015

This is my first Trip Advisor review in many years of using the website. We spent one night here which was quite enough. The gardens and rooms are pleasant but the food and drinks are overpriced even taking the location into account – Margarita 157 pesos! For dinner we chose Pork Medallions which turned out to be thick slices of... More 

Was this review helpful? Yes 4
Hacienda_Chichen, Director de Relaciones con Clientes at Hacienda Chichen, responded to this review

At times is difficult to please some clients. We are known for being a place that cares for our guests's needs and satisfaction and because of that, we gave you various options that you declined, just because you didn’t like the Maya dish doesn’t mean that it wasn’t cooked well. This is a special Mayan dish made with pork not... More 

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