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Hacienda Chichen

Certificate of Excellence
GreenLeadersPlatinum level
Km 120 Carretera Merida-Puerto Juarez | Zona Hotelera de Chichen Itza, Chichen Itza 97752, Mexico
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533 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Tokyo Prefecture, Japan
Level Contributor
31 reviews
9 hotel reviews
4 of 5 stars Reviewed 2 days ago NEW

We have chosen this hotel because it has a private entrance to Chichen Itza and we were well served. The staff was very friendly and 100% local, so we learned a bit more about the Mayan culture and particularly how was the place in the old times (50-60 years ago). The staff was also eager to explain to us the... More 

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Estero, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

My wife and I spent an amazing couple of days at Hacienda Chichen, experiencing the ruins and local culture. In addition to being a beautiful hotel (with great landscaping) it dates back all the way back to the Spanish conquests of the 1500's and even has one of the oldest Catholic Churches in all of Mexico right on site! Make... More 

Was this review helpful? Yes 1
Boston, Massachusetts
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The grounds of this Hacienda are truly lovely, even nicer than the pictures. Our room was nice, and clean, and staff were very helpful and pleasant. They helped us to get tickets for the night show at Chichen Itza, and a guide for our day tour (BTW our guide, David, was excellent. I highly recommend him). They emailed me in... More 

Was this review helpful? Yes 1
Pacific Grove, California
Level Contributor
3 reviews
5 of 5 stars Reviewed 3 weeks ago

We loved Hacienda Chichen! Its grounds proved even more gorgeous than I imagined, and its features are unmatched, with a long, rich history as a working hacienda, still visible as picturesque old stone walls and arches, now centuries old. Later, it housed the famous archeologists who studied the ruins of Chichen Itza, and many of the guest cottages bear the... More 

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Hacienda_Chichen, Director de Relaciones con Clientes at Hacienda Chichen, responded to this review

Thank you for taking the time to review your stay with us and for recommending our hotel to other travelers. I am pleased to hear that our staff made your stay pleasant, we pride ourselves in catering to our guests' needs. We all are looking forward to having you again in our hotel. If you need anything and/or are planning... More 

West Cork Ireland
Level Contributor
103 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
5 of 5 stars Reviewed May 22, 2015

What a fabulous place. When we were there in May 2015 the pool was out of commission and so we were upgraded to a suite. It was great, spacious, quiet with a lovely porch. The Hacienda has an arrangement with the hotel opposite to use their pool. The restaurant, not cheap, was great the food was excellent and terrace fabulous.... More 

Was this review helpful? Yes 1
Hacienda_Chichen, Director de Relaciones con Clientes at Hacienda Chichen, responded to this review

It was a pleasure to serve you and to read your nice comments about the enjoyable experience you had at Hacienda Chichen. I hope that we may continue to serve you for more years to come! Sincerely, The Hacienda Chichen Resort and Yaxkin Spa . More 

Miami, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 20, 2015

We where so pleased with our stay here at the hacienda. The rooms where clean, charming and smaller than I thought but understandably so once I found out that this place was once the barracks for the archeologists rebuilding the site. The hotel staff was very attentive. We took a bird watching tour on our second day after we went... More 

Was this review helpful? Yes 1
Hacienda_Chichen, Director de Relaciones Públicas at Hacienda Chichen, responded to this review

Thank you for allowing us to serve you. We look forward to seeing you at Hacienda Chichen soon! More 

2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed May 13, 2015

This is my first Trip Advisor review in many years of using the website. We spent one night here which was quite enough. The gardens and rooms are pleasant but the food and drinks are overpriced even taking the location into account – Margarita 157 pesos! For dinner we chose Pork Medallions which turned out to be thick slices of... More 

Was this review helpful? Yes 4
Hacienda_Chichen, Director de Relaciones con Clientes at Hacienda Chichen, responded to this review

At times is difficult to please some clients. We are known for being a place that cares for our guests's needs and satisfaction and because of that, we gave you various options that you declined, just because you didn’t like the Maya dish doesn’t mean that it wasn’t cooked well. This is a special Mayan dish made with pork not... More 

Buffalo, New York
Level Contributor
34 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed May 5, 2015

a bit pricey, but it was worth it to be right on the chichen itza grounds. The staff was great, food was super, rooms quite large, clean, and nicely decorated. Worked well to have two rooms sharing a porch in the same little building with our kids.

Was this review helpful? Yes 2
Hacienda_Chichen, Director de Relaciones con Clientes at Hacienda Chichen, responded to this review

Thank you for your visit. Your feedback is much appreciated, and we will do our very best to continue to meet your expectations. We hope you can return soon! More 

Newport
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed May 4, 2015

The Hotel was in a beautiful location near the Pyramids and the back entrance from the hotel very convenient. However, we stayed at better Hotels for a lower price and were disappointed in this hotel to some degree. The staff were pleasant and helpful but it felt a bit of a production line. Not very personal. Food good but very... More 

Was this review helpful? Yes 1
Hacienda_Chichen, Director de Relaciones con Clientes at Hacienda Chichen, responded to this review

Thank you for writing to us on your experience at Hacienda Chichen. We know you did read our web pages but for that very reason, we are surprised that you were dissapointed when we have extensive information about our services, rooms, food service, etc. We describe all of our rooms and have pictures that you can view too. You mentioned... More 

NYC
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed April 30, 2015

The staff are very helpful. We had breakfast and some snacks at the hotel and everything was good! The best part though is their private entrance to Chichen Itza, which was a 5 minute walk from our room! Must stay here to beat the crowds when visiting Chichen Itza

Was this review helpful? Yes 1
Hacienda_Chichen, Director de Relaciones con Clientes at Hacienda Chichen, responded to this review

Thank you for your visit and nice comments. Please come back soon! All the best, The Hacienda Chichen Resort and Yaxkin Spa More 

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