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Hacienda Chichen

Certificate of Excellence
GreenLeadersPlatinum level
Km 120 Carretera Merida-Puerto Juarez | Zona Hotelera de Chichen Itza, Chichen Itza 97752, Mexico
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1 room 1 adult
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590 Reviews from our TripAdvisor Community

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Washington DC, District of Columbia
Level Contributor
141 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 216 helpful votes
5 of 5 stars Reviewed 1 week ago

I don't usually review a place a 2nd time unless I've discovered yet one more outstanding thing about it. But the Hacienda Chichen continues to present new discoveries. So...this was the third time and I still love this place! This trip we arranged to visit the ruins at Chichen Itza via the hotel's back entrance and what a treat. We... More 

Helpful?
Thank kzdallas
London, United Kingdom
Level Contributor
180 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is a charming hotel with beautiful gardens right next to the rear access to the Mayan site at Chichen Itza. We spent two night here while touring Yucatan. The staff were all fantastic and helpful the rooms are pleasant - dotted in bungalows around the spacious gardens and the buildings themselves are historically interesting. I'd like to give it... More 

Helpful?
Thank Peter B
Oxted, United Kingdom
Level Contributor
86 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

We visited this hotel on our recent trip to Mexico. Located just outside the town this offers direct access to the ancient city. Our room was well equipped offering comfortable facilities for our stay. There was a good sized pool and restaurant on site. However whilst the food was good, it was on the pricey side and priced in dollars... More 

Helpful?
Thank Christopher S
Macclesfield, United Kingdom
Level Contributor
88 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel is set in palm trees and rooms are the old houses used by archaeologists. The pool is very good and the gardens pleasant and well tended. The restaurant is a bit pricey as you have few options, the food is good.

Helpful?
Thank walkerhb
Hacienda_Chichen, Director de Relaciones con Clientes at Hacienda Chichen, responded to this review

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Silver Spring, Maryland
Level Contributor
38 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Pros: Location next to the ruins. Also reasonably close to Merida and other towns and the Ruta Puuc. Pretty, comfortable room. A boutique hotel, not like the giant next door. Pretty garden with birds. The front desk will get tickets for you from the main park entrance, so you can enter via their private entrance at 8:20 am. They will... More 

Helpful?
1 Thank Elisabeth S
Hacienda_Chichen, Director de Relaciones con Clientes at Hacienda Chichen, responded to this review

Thank you for the time you spent writing thoroughly about your stay. We strive to better serve our guests' needs and that's why your feedback is very important to us. I am sending your comments directly to the department manager. As an additional note to your review, I would like to inform you that the hotel offers extensive information in... More 

Houghton-le-Spring, United Kingdom
Level Contributor
68 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Spent two nights at this lovely hotel. It is set in lovely tropical gardens, very peaceful apart from the bird song which is delightful. Very clean and comfortable with very attentive and friendly staff. Bedroom was spacious in a bungalow setting. Bathroom had large shower area with toiletries provided along with hairdryer. Downside there was no safety deposit in the... More 

Helpful?
Thank sheila g
Hacienda_Chichen, Director de Relaciones con Clientes at Hacienda Chichen, responded to this review

Thank you for your review. We appreciate your comments and hope we can serve you for many years to come. Most sincerely, Hacienda Chichen Resort and Yaxkin Spa More 

Seattle, Washington
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This is the perfect place to start your visit to Chichen Itza, primarily because of its back entrance to the ruins. Staff will buy tickets for you the morning you wish to visit the ruins, after which you walk down a path to the back of the site. If you go when the park opens you'll have the back ruins... More 

Helpful?
Thank 30nancy60
Hacienda_Chichen, Director de Relaciones con Clientes at Hacienda Chichen, responded to this review

Thank you very much for your kind comments and for telling us how much you have enjoyed your stay in the hotel. When you come back please don't forget to contact us to send you more information on activities and spa services; you won't regret it! Looking forward to your future visits! Hacienda Chichen Resort and Yaxkin Spa More 

Shropshire
Level Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 4 weeks ago

What an excellent place to stay. We only had one night here but would have loved to stay more. Wonderful bungalow style rooms set in beautiful jungle gardens with a gorgeous swimming pool too. What's not to like! Right on the door step of the archeological site. Food delicious if a little pricey.

Helpful?
2 Thank AnnabelFromShropshir
Hacienda_Chichen, Director de Relaciones con Clientes at Hacienda Chichen, responded to this review

We sincerely appreciate your kind comments. It is gratifying to learn that our hotel was an excellent place to stay and that you would have loved to stay for more nights. We really hope you can have the opportunity to stay longer next time you visit us. We will be pleased to serve you again! Sincerely, Hacienda Chichen Resort and... More 

Bethesda, Maryland
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed January 5, 2016

The grounds and pool are great, but the rooms themselves aren't nearly as nice. The beds are extremely uncomfortable-- they appeared to be made out of soft foam--and we woke up feeling sore and tired. The restaurant is fine but grotesquely overpriced, even considering the location. We stayed two nights thinking we'd want a full day at the ruins in... More 

Helpful?
1 Thank JNL417
Hacienda_Chichen, Director de Relaciones con Clientes at Hacienda Chichen, responded to this review

It's sad to know that you have not enjoyed your stay as many of our guests have done. We suggest you to approach our staff in reception to assist you with any request and/or complain. We are here to do our best to serve your needs! Sincerely, Hacienda Chichen Resort and Yaxkin Spa More 

San Pedro Garza Garcia, Mexico
Level Contributor
71 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 stars Reviewed January 5, 2016

We spent two days and one night trying to rest. The place is a MUST, beautiful. The area is full of vegetation and wonderful views. The hacienda is perfectly preserved, it takes you back to the 16 century. Rooms are clean and nice. Rustic but complete. It is the personal that makes this experience a flaw!!! The receptionist, the head... More 

Helpful?
Thank Ninfa L
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