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Courtyard by Marriott Cancun Airport

#48 of 178 Hotels in Cancun
Certificate of Excellence
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Blvd. Luis Donaldo Colosio, Km. 12.5, Lote 1, SMZA. 301, Cancun 77560, Mexico
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1 room 1 guest
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Courtyard by Marriott Cancun Airport
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582 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (85)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
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English first
  • All months
    (582)
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    (172)
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Antigua, Guatemala
Level Contributor
65 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed yesterday NEW

Great quiet place with a nice pool and Jacuzzi. The restaurant was good and the buffet breakfast was very good. Staff were very helpful and pleasant. I would stay here again especially for a night before a flight out of Cancun.

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Wilts
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I needed a comfortable stay for one night to bridge my flight from England to Cancun and then on the following day to Belize. I was almost put off by the reviews on here and would suggest that they are gripes over personal issues. Firstly, calling them from the airport could not be easier, its a toll free number so... More 

Was this review helpful? Yes
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 1 week ago

I stayed here on night after missing a flight. My reservation included breakfast, however the dining staff chased me down with a bill after I had dined. I explained to the woman that my meal was part of the room cost and gave her my room number. She kept repeating, loudly, "no, lady. You pay!" This went on for ten... More 

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Lydia G, Gerente at Courtyard by Marriott Cancun Airport, responded to this review

Dear Naomi N. It was distressing to learn of your experience when having breakfast at our Hotel, please accept our most sincere apologies for your inconvenience and embarrasement. This situation as described, is totally unaceptable and lacks the mínimum courtesy and hospitality, which we strive to extend to all our guests. I would appreciate your providing me with your full... More 

New Jersey
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

The staff were all friendly and courteous. The airport shuttle was waiting for us when we arrived on a late night flight and the ride to the hotel took about 5 minutes. The hotel is well maintained and the décor fits in with the Cancun area. We only stayed one night, but the location was perfect for us to get... More 

Was this review helpful? Yes 1
Lydia G, Gerente at Courtyard by Marriott Cancun Airport, responded to this review

Dear Rich S Thank you very much for your preference for Marriott Hotels and for being a Platinum member of our Marriott Rewards Program. It has been a pleasure to be of service to you and we are really glad that your stay was an enjoyable one at our property. Your review has been very motivating to all of us... More 

Keller, Texas
Level Contributor
42 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed overnight at the hotel, waiting for a plane back to the states. It is a lovely hotel, and I would have rated much higher, had my wife not become sick, after eating a caprese salad at the hotel's restaurant. Also, when I told the front desk staff this, they offered to help me find a pharmacy who would... More 

Was this review helpful? Yes
Lydia G, Gerente at Courtyard by Marriott Cancun Airport, responded to this review

Dear Robert A, We are very sorry learning of your wife´s sickness while staying overnight at our Courtyard by Marriott Cancun. This experience has been discussed and analyzed with our chef. Needless to say the higiene standards and Marriott Serve safe procedures are being reinforced based in your comment. If possible more information would be appreciated on your food consumptions,... More 

Gainesville, Virginia
Level Contributor
33 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 1 week ago

I spent four days there. The hotel was great, "all" the personnel you come in contact with are great, the restaurant and food was great. My issue...The air conditioning in the rooms worked great but, the humidity in the room was awful. Everything stayed damp or moist.

Was this review helpful? Yes
Lydia G, Gerente at Courtyard by Marriott Cancun Airport, responded to this review

Dear Stephen French, It is really nice to receive your great review about the hotel, the food, the air conditioning and the service. Please accept our sincere apologies for the inconvenience you are mentioning of the humidity in your suite. The climate in Cancun is very humid but we would have moved to another accommodation during your stay to correct... More 

Ireland
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 1 week ago

I really liked this hotel. The room was clean and very comfortable and the pool area was excellent. The staff on reception were incredibly helpful when we had a problem with our travel arrangements, arrangement that were nothing to do with the hotel booking. There was a great range of foods available for breakfast. This hotel is a really good... More 

Was this review helpful? Yes 1
Lydia G, Gerente at Courtyard by Marriott Cancun Airport, responded to this review

Dear Honora, Yes you are correct, as an airport hotel we are a great choice for pre or post flight opttions. We are also happy that we have exceded your expectations of our accommodations and the service. Thank you for sharing your experience through this important site. We would also like to mention that for longer stays we do have... More 

texas
Level Contributor
54 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 stars Reviewed 1 week ago

Airport hotel, yes people come and go for only a night, but we would have loved to stay a few days. Staff was fantastic & room was perfect. Pool area was not a "resort" but very much nicer than you would expect. Had dinner and breakfast buffet and both were excellent food, but the service.... both perfect and friendly. I... More 

Was this review helpful? Yes 2
Lydia G, Gerente at Courtyard by Marriott Cancun Airport, responded to this review

Dear Outrigger Texas, It was a great motivation to learn of your great review of our Courtyard by Marriott Cancun. Thank you for taking the time to spread some sunshine over all of us today. The chef and the waiting staff were very pleased with your satisfaction with the food and the service. Also exceeding your expectations of our pool... More 

Syracuse
Level Contributor
39 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is a good example of an international Courtyard Hotel, as opposed to a domestic Courtyard Hotel. Both are great options for a business traveller, but the international option offers much more. Courtyard by Marriott Cancun Airport provides its guests a great room for a great price. The service is excellent, as is the restaurant. Highly recommended if you need... More 

Was this review helpful? Yes 2
Lydia G, Gerente at Courtyard by Marriott Cancun Airport, responded to this review

Dear Jstinziani, Your expert review of the Courtyard Hotels Brand is very much appreciated and we are very pleased that in Cancun, we have exceeded your expectations. Thank you very much for taking the time to share it with us. Our chef was very pleased to learn that you enjoyed the food as well as the service. It is always... More 

Florida
Level Contributor
174 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Excellent choice for early flight out of Cancun. Beds are comfortable and restaurant is good. I have to eat Gluten Free and the restaurant was able to accommodate my needs. Nice pool area. Very clean and well maintained.

Was this review helpful? Yes
Lydia G, Gerente at Courtyard by Marriott Cancun Airport, responded to this review

Dear ES727, Your nice comments about your stay at our Courtyard Cancun are very much appreciated. We are glad that you enjoyed the property as well as the service and most important, that your gluten free needs were complied with at our Hotel Restaurant. Thank you for you preference and hopefully we will be of service to you son, at... More 

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