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Courtyard by Marriott Cancun Airport

#48 of 178 Hotels in Cancun
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Blvd. Luis Donaldo Colosio, Km. 12.5, Lote 1, SMZA. 301, Cancun 77560, Mexico
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Courtyard by Marriott Cancun Airport
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561 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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portishead
Level Contributor
59 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We had to stop over in Cancun as we had an early flight out and this was a good option. They provide a complimentary shuttle to and from the airport which was invaluable. We flew in at 4.30pm and by 5.30pm were having a drink and then meal in the restaurant. The service and prices were very reasonable with a... More 

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Lydia G, Gerente at Courtyard by Marriott Cancun Airport, responded to this review

Dear Portishead, Your gracious and motivating comments posted on this site are very much appreciated. You have given us the satisfaction of a job well done. Our Courtyard by Marriot´s goal is to be ¨An Oasis to the airport passengers¨ and in your case we are happy that we have accomplished it. Thank you for taking the time to share... More 

Cheshire, United Kingdom
Level Contributor
52 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

If you need somewhere to stay near the airport then is is as good as any. The entrance looks like a hospital but your not on holiday if you are here over night. It does the job and nothing better than that. Don't make this the highlight of your Holiday or you will be upset!

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Lydia G, Gerente at Courtyard by Marriott Cancun Airport, responded to this review

Dear Mark V, You are correct, we are an Airport Hotel and are glad that in your case, we did our job. We would also like to inform that in case of longer stays we do have a Beach Club at our sister hotel the OMNI Cancun Resort. This is an All Inclusive Resort and our guests are extended the... More 

Fort Wayne, Indiana
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW credit card Amex Card Member Review

Stayed here after a week at a resort, because we had an early flight, and didn't want to miss out on an entire day at the resort. Hotel was nice, the room was clean, and comfortable, and the breakfast buffet was good. They provided a free shuttle to the airport.

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Lydia G, Gerente at Courtyard by Marriott Cancun Airport, responded to this review

Dear ColinG107, Glad to hear that we have accomplished our goal as an airport hotel and you found our room, food, friendly staff and the 24/7 complimentary shuttle service very convenient for the happy ending of your vacation. Thank you for your preference for this beautiful área of the World and hopefully we will be of service to you again... More 

Level Contributor
1 review
5 of 5 stars Reviewed 1 week ago

We stayed here for 1 night after we flew into Cancun, before we traveled to our final destination of Holbox. This is a large hotel, but it is comfortable and the rooms were clean. The free shuttle from the airport was an excellent perk and we had no issues with the shuttle. The food and drinks were good.

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Lydia G, Gerente at Courtyard by Marriott Cancun Airport, responded to this review

Dear EriChar, Thank you for sharing your satisfaction with our Hotel and the services. It is always very motivating to hear that our goals have been accomplished. Holbox is a beauty and your preference for this part of the World is also very much appreciated. Hopefully we will be again distinguished with your visit in the future. Sincerely, Lydia Garcia... More 

Kansas City
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed 1 week ago

Like many other travelers, we used the Marriott as a jumping off point after arriving to the airport at 10:30 at night. This allows you to arrive at an all inclusive early on the 1st day. The shuttle was quick and convenient, but other taxi drivers kept informing us they were done for the night. We ignored them as the... More 

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Lydia G, Gerente at Courtyard by Marriott Cancun Airport, responded to this review

Dear BreSalz We are very glad to confirm through your experience, that we are a very convenient jumping off point to Mérida, Cozumel, Holbox, Isla Mujeres or as in your case to the Riviera Maya to an all inclusive or a timesharing property. Yes you are correct, our complimentary shuttle service is now operating 24/7 from 4am-11pm every half hour,... More 

OAKVILLE
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed 1 week ago

One of my many trips to Mx, I missed my flight (by a whole day!). I ended up staying at the Courtyard by Mariott. Staying there, turned a stressful experience into a pleasant stay. I had a wonderful dinner, and bottle of wine, and then spent the next morning, with a coffee, in the hot tub on the grounds. It... More 

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Lydia G, Gerente at Courtyard by Marriott Cancun Airport, responded to this review

Dear Finssup,, Reading your comment about your stay at our Hotel was a great way to start our day to all of us at the Courtyard by Marriott Cancun. Thank you very much for taking the time to share it with us. Our mission as an airport Hotel is to be An Oasis to the transient passengers., we are glad... More 

London, United Kingdom
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

I stayed here for a quick night after flying in from the UK before transferring south to Tulum. I chose them for the sole reason of taking advantage of the free hotel transfer, which other inexpensive nearby hotels weren't offering. When I arrived the staff were very friendly and even offered me a free upgrade to a suite - Which... More 

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Lydia G, Gerente at Courtyard by Marriott Cancun Airport, responded to this review

Dear RobertK, Your nice review about our room, food and beverage and services is very much appreciated. We are really glad it was a good start to your visit south of the Yucatecan Peninsula. Thank you for your preference for our culture. Hopefully we will be honoured with your visit again in the future. Sincerely, Lydia Garcia General Manager More 

Glasgow, United Kingdom
Level Contributor
19 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
1 of 5 stars Reviewed 2 weeks ago

We were booked in for one night following a flight to Mexico on the 1st of July with plans to fly to Guatemala the following day. Arriving was a smooth process and we were picked up promptly from the airport as arranged. We also found the service and our room to be of an excellent standard. The staff were fantastic... More 

Was this review helpful? Yes 3
Lydia G, Gerente at Courtyard by Marriott Cancun Airport, responded to this review

Dear Calison 13, We are really very sorry for the situation that transpired during your check-out process when your backpacks were left in the storage area. We are very sorry that it had marred your departure of Cancun to Guatemala. Most unfortunately in your case, our clerk did not follow the procedures and accepted the bags without making sure that... More 

Arlington,Wa
Level Contributor
36 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This review is a no-brainer. I stay in Courtyards all over America but has never stayed at this one in Cancun because we always stay in our timeshare. Had to rush home half-way through the timeshare visit and left the car in Cancun....to drive back to LaPaz. We arrived late in the afternoon and the bus picked us up and... More 

Was this review helpful? Yes 1
Lydia G, Gerente at Courtyard by Marriott Cancun Airport, responded to this review

Dear Margaret British, Thank you very much for letting us know that we have accomplished our Mission at the Courtyard by Marriott Cancun, which is to be An OASIS to the Travellers. Your nice review about the good food, cold drinks, beds, pool and garden are very motivating to all of us. Our Chef was very happy with your comments... More 

British
Level Contributor
36 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Late June is very hot in Yucatan. So after a long flight and a steamy hour at the very inefficient and overcrowded Cancun airport, it was good for us jet lagged travellers to check in to this air-conditioned, if charmless, concrete box and find everything we needed under one roof: good food, cold drinks, a swimming pool amid palm trees.... More 

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Lydia G, Gerente at Courtyard by Marriott Cancun Airport, responded to this review

Dear Britecrawl, It is really a great feeling to learn that our Marriott guy´s advise was useful and help you solve your inconvenience with the battery of your car. Thank you for taking the time to share your experience with us. Your prerefence and great review of the COURTYARD Brand is very much appreciated. Look forward to be of service... More 

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