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Courtyard by Marriott Cancun Airport

3.5 of 5 Blvd. Luis Donaldo Colosio, Km. 12.5, Lote 1, SMZA. 301, Cancun 77560, Mexico
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Certificate of Excellence 2014
Courtyard by Marriott Cancun Airport
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Courtyard by Marriott Cancun Airport
Courtyard by Marriott Cancun Airport
Courtyard by Marriott Cancun Airport
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457 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Contributor
16 reviews 16 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed yesterday NEW

I was in cancun with our 2 small children. I called from the airport and they sent a shuttle even though I hadn't booked yet. Told to stand out by carport 26 and it took a good 30 minutes but they came through. Hotel is very close to airport and people were friendly. I would be careful when getting off... More 

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Pompano Beach, Florida
Top Contributor
63 reviews 63 reviews
21 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This is not a review of the hotel but a request for information from the General Manager as there is apparently no way to contact the hotel directly. The General Manager is an active participant on this website and her response may be very helpful to other guests considering the Marriott. My question is: My plane departs Cancun at 5:00... More 

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Lydia G, Gerente at Courtyard by Marriott Cancun Airport, responded to this review

Dear Karen, Thank you very much for your interest in our Hotel. I am very glad to inform you that the schedule for our complimentary shuttle service has recently being extended to 24/7. It runs every 30 minutes, so you will be able to use it as transportation to the airport in the very early hours It is advisable to... More 

Atlantic City, New Jersey
Top Contributor
53 reviews 53 reviews
17 hotel reviews
51 helpful votes 51 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We had been bumped from out flight after sitting in the airport for 8 hours. Spirit put us up here. I have to say after coming from the all inclusive to this hotel, it was a shock. The hotel lobby was clean and brightly lit, the shuttle buses ran frequently, the rooms were a nice size. The tub never drained... More 

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Lydia G, Gerente at Courtyard by Marriott Cancun Airport, responded to this review

Dear Spirit Style, Your nice comments about the lobby, the complimentary shuttle service and strong free wifi are very much appreciated. Please accept our apologies for your inconvenience with the drain in the shower. Our maintenance department has been informed and the preventive maintenance program in the room tubs is being prioritized. You are correct, we are an airport hotel... More 

Beverly Hills, Michigan
Top Contributor
109 reviews 109 reviews
9 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We had stayed at a hotel in Chichen Itza and rather than put up with another day of lousy, overpriced food, we decided to stay at an airport hotel for our last night. We got this property from Google, booked online and were thrilled by the clean, cool, bug free and welcoming surroundings. We were hungry after our long drive... More 

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The Netherlands
Top Contributor
57 reviews 57 reviews
49 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed 1 week ago

We started off bad but Courtyard quickly recovered. They put is in a room where the bathroom was leaking from the upper floor. We were with due haste brought to another room where we had a good night's sleep. Nevertheless, one always hopes that malfunctions are caught before guests are invited into the room. The Courtyard by Marriott is a... More 

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Lydia G, Gerente at Courtyard by Marriott Cancun Airport, responded to this review

Dear Wintberg53 Thank you very much for your expert comment regarding your recent stay at our Courtyard by Marriott Cancun Hotel. Yes, you are correct, any malfuntion in the rooms must be detected before our guests´arrival. Please accept our deepest apologies for your inconvenience. Be sure that our Housekeeping and Maintenance departments have shared your valuable input and our preventive... More 

Manitoba, Canada
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
78 helpful votes 78 helpful votes
4 of 5 stars Reviewed 1 week ago

This is not a review of the hotel but a request for information from the General Manager as there is apparently no way to contact the hotel directly. The General Manager is an active participant on this website and her response may be very helpful to other guests considering the Marriott. The Marriott shuttles guests to the Omni Cancun Hotel... More 

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Lydia G, Gerente at Courtyard by Marriott Cancun Airport, responded to this review

Dear Bluebomber, Thank you for your interest in our Hotel. I am very glad to provide you with more information about the Beach Club at the Omni Cancun Resort that our Courtyard guests are entitled to, as follows: * The shuttle service is complimentary and it runs to the Beach Club at 10am and Noontime and back to the hotel... More 

Boston, Massachusetts
Contributor
17 reviews 17 reviews
5 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 1 week ago

My partner and I were traveling to the Caribbean and our flight was canceled so had to stay one night in this hotel. What a pleasant surprise! They offer free shuttle from the airport to the hotel. Beautiful property, clean and comfortable room. What we loved the most was the hotel staff. Every single person we interacted with was extremely... More 

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Contributor
16 reviews 16 reviews
11 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

our flight had been canceled from the airport to vancouver, so westjet put the whole flight up for the night. THANKYOU WESTJET! What an amazing hotel. Right from check-in to checkout it was flawless. We stayed jan 7-jan 8 2015. I can't say enough about the waiters in the restaurant. Top notch. Truly felt like we were home.

Was this review helpful? Yes 1
Contributor
17 reviews 17 reviews
15 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Called the number for free shuttle +52 (998) 287-2200 and it works. I think he told me to go outside at stall 26 and wait for 10 min. We went outside and he was already there checking in some people. I guess I didn't need to call, we should have just went outside. Don't talk and ask questions to these... More 

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Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I've been a marriott client for years and have a platinum status on their rewards program. They have implemented a scheme whereby you do not get any rewards if your reservation is made via a 3rd party i.e. a travel agent. Absolute joke. They get their money but refuse to acknowledge my business. If this is how they treat their... More 

Was this review helpful? Yes
Lydia G, Gerente at Courtyard by Marriott Cancun Airport, responded to this review

Dear Bel S., We were very sorry to learn of your disatisfaction with the terms of the Marriott Rewards Program. You are correct, the rooms booked through third party retailers are not eligible for points or Elite amenities. The terms were implemented since the inititation of the Program, please accept our apologies if they had not been provided to you... More 

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Additional Information about Courtyard by Marriott Cancun Airport

Address: Blvd. Luis Donaldo Colosio, Km. 12.5, Lote 1, SMZA. 301, Cancun 77560, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Courtyard by Marriott Cancun Airport 3.5*
Number of rooms: 201
Reservation Options:
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Also Known As:
Courtyard Cancun Hotel Cancun
Cancun Courtyard
Hotel Style:
#15 Business Hotel in Cancun
#33 Romantic Hotel in Cancun
#36 Family Hotel in Cancun

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