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Courtyard by Marriott Cancun Airport

#47 of 180 Hotels in Cancun
Certificate of Excellence
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Blvd. Luis Donaldo Colosio, Km. 12.5, Lote 1, SMZA. 301, Cancun 77560, Mexico
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1 room 1 adult
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660 Reviews from our TripAdvisor Community

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Hellertown, Pennsylvania
1 review
2 of 5 stars Reviewed yesterday NEW

This property is marginal at best! Rooms and hallways carpeted and smell very musty. Workout facility was unacceptable...most equipment was out of order or not working properly. The hotel restaurant was excellent and all the staff very nice. We stayed one night before our timeshare week began but truly this property is not up to Marriott standards.

Helpful?
Thank debrae440
Texas
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We stayed here for a simple overnight before leaving for our final destination the next morning. Hotel was great! Rooms were very nice & the beds were comfortable. My husband & I, along with a friend, ate @ the hotel restaurant & the food was wonderful. We will be doing this itinerary again next year, & we will return to... More 

Helpful?
Thank flyfshngal
littleton, co
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

We had two stays on each end of our major trip as it was close to the airport, Patricia was the clerk who checked us in both times, she was warm, professional and thoughtful. On the front end we had a late flight and needed a hotel close by before heading to our destination the next day, the location more... More 

Helpful?
Thank dash
Ana Q, Gerente at Courtyard by Marriott Cancun Airport, responded to this review

This is in reference to your recent stay at our Courtyard by Marriott Hotel in Cancún. First of all please receive our apologies for the unpleasant situation experienced at the Front desk, we have discussed your comments with our Front desk manager to schedule a retraining program for our night staff. At the same time we appreciate your kind comment... More 

Niagara Falls, Canada
Level Contributor
26 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago

After our Air Canada plane had two failed attempts at take off, we were stranded at 10pm on a Sunday night. 320 travellers with an uncertain future. We were surprisingly well looked after and my wife and I were relieved to be shuttled to this hotel. Very clean, and great beds we had a good night's sleep. In the morning... More 

Helpful?
Thank ronburgundy1232015
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 1 week ago

I booked a night a the Courtyard Marriott, after arriving late in Cancun. Shuttle came to pick me up in 3 minutes, check in was very easy, with very nice and helpful staff. Room was clean and quiet, exactly what I needed.

Helpful?
Thank Vanessa D
Ana Q, Gerente at Courtyard by Marriott Cancun Airport, responded to this review

Dear Vanessa Is is very nice to receive your great review about your stay. We are pleased that you have found our complimentary shuttle to be a great amenity. It is also very motivating to learn that your expectations of service were met. Thank you very much for your preference, Sincerely Ana Q More 

London, United Kingdom
Level Contributor
180 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed one night on our arrival before picking up a hire car to tour the Yucatan. Everything you could ask for convenient, frequent (half hour shuttles) good food and reasonably priced for an international chain - excellent buffet breakfast for 200 pesos. Staff friendly and helpful

Helpful?
Thank Peter B
Oxted, United Kingdom
Level Contributor
86 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

We stayed here overnight following our late arrival at Cancun our trip to Mexico. Close to the airport it offers a good stopping off place and basic facilities. However the room was a little musty probably resulting from the fact that the dehumidifier had not been emptied for some considerable time so the bucket was full. Breakfast did offer a... More 

Helpful?
Thank Christopher S
Lydia G, Gerente at Courtyard by Marriott Cancun Airport, responded to this review

First of all we want to thank you for taking the time to send a review, for us at the hotel it is very instrumental for our continuous improvement. We are sorry for any inconvenience caused . We have addressed your comments with the housekeeping department to prevent a recurrence. We are happy to learn that you found our breakfast... More 

bakersfield
Level Contributor
48 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Perfect airport arrival/departure location. Very close to airport. Comfortable. Great service. English widely spoken. Excellent place to transition from Americano to Mexico tourist culture. When you factor in travel cost to/from alternatives, it's a decent value. This place is pretty nice. If your looking for Mexican cheap, or hotel 6 like go elsewhere. Decent pool. Small but effective hot tub.... More 

Helpful?
Thank kennybeal
Level Contributor
50 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Was so happy with this hotel. Needed someplace close to the airport. Great great great hotel!!!! The restaurant staff was outstanding. Had some bad hotels on this trip and the courtyard Marriott restored my faith in cancun hotels. Very happy with this hotel. From the shuttle drivers to the waiters and front desk staff everyone was so helpful. Definitely worth... More 

Helpful?
1 Thank Amber M
Atlanta, Georgia
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I didn't really spend any time in Cancun...I spent a week down in Akumal. However, my flight home was a very early one, so I stayed here for one night, and it's a perfect place if you're just looking to be close to the airport. If you're looking for the beach and parties, it's a solid 15 minute drive from... More 

Helpful?
1 Thank corduroy8
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