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Courtyard by Marriott Cancun Airport

#48 of 178 Hotels in Cancun
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Blvd. Luis Donaldo Colosio, Km. 12.5, Lote 1, SMZA. 301, Cancun 77560, Mexico
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Courtyard by Marriott Cancun Airport
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540 Reviews from our TripAdvisor Community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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New York City, New York
Level Contributor
25 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed yesterday NEW

You must know about Courtyard Cancun Airport shuttle. We had a hard time to get the hotel's shuttle at CUN airport. It is not reliable! We called the hotel three times and they broke their promise to pick us up. Local guides and airport employees warned us negatively about Courtyard shuttle service. Finally the shuttle van arrived after 2 hours... More 

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Des Moines, Iowa
Level Contributor
43 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Pros: Nice pool and courtyard. Airport shuttle, flight information and scale for baggage were very helpful. Good food in the restaurant. Cons: Thin walls and heavy doors made it hard to sleep with people coming and going. The quality of the restaurant was good, but wished there was more variety. There are no other food options within walking distance.

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Lydia G, Gerente at Courtyard by Marriott Cancun Airport, responded to this review

Dear Hymay, We are delighted to hear that you found the flight information and scale for baggage at the lobby, a very helpful service. Both were recently installed and it is great to confirm that as we thought, it has incremented our guests¨ satisfaction and comfort. Thank you very much for your valuable input. Hopefully we will be of service... More 

Pompano Beach, Florida
Level Contributor
76 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Perfect hotel if you have an early morning or late night flight out of Cancun. We stayed in Cancun at a beach resort and checked out at noon. Our beach hotel kept our luggage for us, and we went on a tour to swim with the dolphins. Ate a wonderful meal in Cancun and eventually arrived at the Marriott at... More 

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Lydia G, Gerente at Courtyard by Marriott Cancun Airport, responded to this review

Dear Karen_Raplh, It is really nice to have your review and learn that we have accomplished our goal. As an airport hotel it is our mission to be an Oasis to the passengers in transit. The shuttle service, the wifi and a pleasant and comfortable bed for a good night rest is exactly what our guests need to end a... More 

Lafayette, Indiana
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago NEW via mobile

Stayed here the night before we flew back home. Nothing special about it. The beds were uncomfortable and the pillows were hard. But when you're super tired it'll do. Seems like any hotel back in the U.S. Breakfast was good, but it's not included.

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Lydia G, Gerente at Courtyard by Marriott Cancun Airport, responded to this review

Dear Emunoz91 Thank you very much for your comments regarding your recent visit to our Courtyard by Marriott Cancun Hotel. Your input about the beds and pillows has been shared with our Housekeeping department for their attention. Please accept our apologies for any inconvenience. We are glad that the breakfast was enjoyed by you. Hopefully you will give us another... More 

Houston, Texas
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

My travel companion and I stayed at the Courtyard by Marriott in Cancun for one night prior to returning to the USA. We had stayed at a resort in Playa del Carmen for several nights and wanted to be closer in to the airport for our departure. I can say that it was a real treat to stay at the... More 

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Lydia G, Gerente at Courtyard by Marriott Cancun Airport, responded to this review

Dear J M, We are glad to learn of your pleasant stay at our Courtyard by Marriott Cancun. Our chef was very pleased with your comments about the food especially about the breakfast buffet. You are correct, the tipical Yucatecan dishes as well as the natural fresh products make it a tasty and great way to start your day and... More 

Monterey, California
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Wife and I stayed overnight when transiting back to states after week in Cozumel. We arrived 5 hours before check in due to inclement weather cancelling our planned drive down the coast. Desk clerk was super getting us a room right away so we could dry off and relax. Hotel includes free shuttle that goes to airport every half hour... More 

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Lydia G, Gerente at Courtyard by Marriott Cancun Airport, responded to this review

Dear Ray B., I am really glad that we could accommodate you and your wife during the last night of your stay in this área and that your stay was a pleasant one. Thank you for sharing your experience about our facilities and the service. Our chef is very pleased that you had enjoyed the lime soup. It is a... More 

Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Made final leg of 11 day trip stress-free and relaxing. Staff was great; airport shuttles ran frequently; room clean, spacious and comfortable; outdoor amenities plentiful, and had a great dinner. Having an exceptional dinner experience was an added bonus, as our primary reason for choosing this hotel was easy-access to the airport. Booking was simple through the 800 number, and... More 

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Lydia G, Gerente at Courtyard by Marriott Cancun Airport, responded to this review

Dear 226 Sandra, We appreciate very much your letting us know of your satisfaction with our services. Being able to fulfill your expectations and having made the last night of your 11 days trip to this beautiful área an enjoyable one, has been very rewarding to all or us at the Coutyard by Marriott Cancun. We wish you the best... More 

Boston, Massachusetts
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Good place to stay in Cancun. Though not in Hotel Zone, but the location is still good. Close to Airport, and on Rt 307, makes it accessible to all the attractions. Free shuttle services to and from Airport makes it even better.

Was this review helpful? Yes 1
Lydia G, Gerente at Courtyard by Marriott Cancun Airport, responded to this review

Dear Pank_Kum, Yes you are correct, we are not located at the Hotel zone but our location is an strategic one. Close to the airport but also accesible to the Riviera Maya and Tours around the área. We do also have a Beach Club at the OMNI Cancun Hotel and provide scheduled complimentary roundtrip to and from it. This is... More 

chihuahualuvers
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 4 weeks ago

My husband & I have stayed at this hotel on five different occasions, mainly because it's so close to the airport and offers free shuttle. It's a pretty hotel with lovely grounds, rooms are comfortable & clean. The Restaurant has indoor and outdoor seating and is open for breakfast, lunch & dinner. Prices are HIGH for what you get. The... More 

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Lydia G, Gerente at Courtyard by Marriott Cancun Airport, responded to this review

Dear Chihuahualuvers, It is with distress that I have learned of your disatisfaction on our waiting service. Please accept our most sincere apologies for your inconveniences. We have held a meeting with our restaurant staff and the Food and Beverage Leader, and have taken immediate actions to implement and improve our service around the pool área. On the other hand... More 

Norman, Oklahoma
1 review
5 of 5 stars Reviewed 5 weeks ago

We stayed here one day before we ventured on to our resort for the week. I thought it would be a good idea to arrive a day early and get to our all inclusive around noon the next day and spend the time at the spa prior to getting into our room by 3:00. It worked out perfectly! Therefore, I... More 

Was this review helpful? Yes
Lydia G, Gerente at Courtyard by Marriott Cancun Airport, responded to this review

Dear Joe, It was really nice to learn that we were able to be of service to you during an stressfull experience when you missed your flight upon the departure of Cancun. Needless to say Celso is very motivated and appreciates your nice comments of him being one of the nicest servers your have ever had. Thank you very much... More 

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