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Courtyard by Marriott Cancun Airport

#47 of 178 Hotels in Cancun
Certificate of Excellence
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Blvd. Luis Donaldo Colosio, Km. 12.5, Lote 1, SMZA. 301, Cancun 77560, Mexico
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Best prices for: 1 room 1 guest
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Courtyard by Marriott Cancun Airport
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545 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Los Angeles, California
4 of 5 stars Reviewed 2 days ago NEW

I just want to address the person who thought that airlines were abusing the airport shuttle and that airlines are too cheap: The airline is a corporate customer of the hotel and they deserve the same level of service as the traveling public. They have completed their day of work and are being taken to a hotel where they are... More 

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Orlando, Florida
4 of 5 stars Reviewed 5 days ago NEW

This hotel was pretty ok for a short stay. Shuttle bus is very convenient and the food at the restaurant was good. Hotel staff was friendly and attentive. Waiters were nice and attentive, too. Rooms were good. Also, the pool was nice and enjoyable. Only thing is there is nothing around the hotel to walk to. No other restaurants, bars,... More 

Was this review helpful? Yes
Lydia G, Gerente at Courtyard by Marriott Cancun Airport, responded to this review

Dear Alboogie26, Yes, you are correct we are the perfect hotel for business as well as for the service of the passengers at the airport. We are glad you enjoyed the shuttle, our attentive service, the food and your room. For longer stays we do have the OMNI CANCUN, which is an All Inclusive Resort and as our sister hotel... More 

Summerside, Prince Edward Island, Canada
1 review
5 of 5 stars Reviewed 5 days ago NEW

Found the staff in each area of the hotel to be very professional and very welcoming. Their goal was to please the customer. They were also very friendly and made us feel that they were happy to have us there. Lovely clean facility, good food, nice pool area for relaxing. Although this hotel is not located on the beach, they... More 

Was this review helpful? Yes 1
Lydia G, Gerente at Courtyard by Marriott Cancun Airport, responded to this review

Dear Janet-Rose H, Your nice comments about the profesional and friendly service of our Team made us feel very motivated. I have shared your review during our Today´s meeting, it was a pleasant way to start our day. Juan Manuel was very happy you enjoyed his service and attitude. Thank you very much for taking the time to share it... More 

A TripAdvisor Member
5 of 5 stars Reviewed 1 week ago

we arrived at 10.30 pm havibg arrived from Lobdon via Houston. We had ni luggage as it had been lost by the airline and wasnt due to arrive until the following morning. The hotel staff were excellent and couldnt help us enough. We were kitted out with toiletries and they chased the airline for updates on our bags. The room... More 

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Lydia G, Gerente at Courtyard by Marriott Cancun Airport, responded to this review

Dear Member of Tripadvisor, It was really nice to hear that we have acoomplished our Mission of being An Oasis to passengers in transit and glad that we could make your inconvenience with the loss of your luggage, a less unpleasant situation. The chef was also happy to learn that you enjoyed the food. Thank you for taking the time... More 

Morrisville, North Carolina
3 reviews
5 of 5 stars Reviewed 1 week ago

Very good hotel Looks like a five star hotel. At first when i saw the hotel on website, it didnt look like i would be happy. but after checking in i realized that it was an awesome hotel. looks like a 5 start hotel

Was this review helpful? Yes
Lydia G, Gerente at Courtyard by Marriott Cancun Airport, responded to this review

Dear Sduheer, This is just to Thank you for letting us know how happy and well impressed you were with our Hotel. Everyone in the Team was glad to receive your comments and we will be honoured to welcome you back to Cancun and to our Hotel any time in a future visit to this región. . Muchas gracias Lydia... More 

New York City, New York
Level Contributor
25 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 stars Reviewed 1 week ago

You must know about Courtyard Cancun Airport shuttle. We had a hard time to get the hotel's shuttle at CUN airport. It is not reliable! We called the hotel three times and they broke their promise to pick us up. Local guides and airport employees warned us negatively about Courtyard shuttle service. Finally the shuttle van arrived after 2 hours... More 

Was this review helpful? Yes 1
Lydia G, Gerente at Courtyard by Marriott Cancun Airport, responded to this review

Dear BizVisitor, It was with distress that we learned of your inconveniences due to the tardiness of the shuttle service. If possible we would appreciate your providing us with more details, such as your name and arrival date to further investigate it. You can direct your information to the email: guest.manager@courtyard.com On the other side the chef was very pleased... More 

Des Moines, Iowa
Level Contributor
43 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 1 week ago

Pros: Nice pool and courtyard. Airport shuttle, flight information and scale for baggage were very helpful. Good food in the restaurant. Cons: Thin walls and heavy doors made it hard to sleep with people coming and going. The quality of the restaurant was good, but wished there was more variety. There are no other food options within walking distance.

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Lydia G, Gerente at Courtyard by Marriott Cancun Airport, responded to this review

Dear Hymay, We are delighted to hear that you found the flight information and scale for baggage at the lobby, a very helpful service. Both were recently installed and it is great to confirm that as we thought, it has incremented our guests¨ satisfaction and comfort. Thank you very much for your valuable input. Hopefully we will be of service... More 

Pompano Beach, Florida
Level Contributor
75 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 stars Reviewed 1 week ago

Perfect hotel if you have an early morning or late night flight out of Cancun. We stayed in Cancun at a beach resort and checked out at noon. Our beach hotel kept our luggage for us, and we went on a tour to swim with the dolphins. Ate a wonderful meal in Cancun and eventually arrived at the Marriott at... More 

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Lydia G, Gerente at Courtyard by Marriott Cancun Airport, responded to this review

Dear Karen_Raplh, It is really nice to have your review and learn that we have accomplished our goal. As an airport hotel it is our mission to be an Oasis to the passengers in transit. The shuttle service, the wifi and a pleasant and comfortable bed for a good night rest is exactly what our guests need to end a... More 

Lafayette, Indiana
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Stayed here the night before we flew back home. Nothing special about it. The beds were uncomfortable and the pillows were hard. But when you're super tired it'll do. Seems like any hotel back in the U.S. Breakfast was good, but it's not included.

Was this review helpful? Yes
Lydia G, Gerente at Courtyard by Marriott Cancun Airport, responded to this review

Dear Emunoz91 Thank you very much for your comments regarding your recent visit to our Courtyard by Marriott Cancun Hotel. Your input about the beds and pillows has been shared with our Housekeeping department for their attention. Please accept our apologies for any inconvenience. We are glad that the breakfast was enjoyed by you. Hopefully you will give us another... More 

Houston, Texas
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My travel companion and I stayed at the Courtyard by Marriott in Cancun for one night prior to returning to the USA. We had stayed at a resort in Playa del Carmen for several nights and wanted to be closer in to the airport for our departure. I can say that it was a real treat to stay at the... More 

Was this review helpful? Yes
Lydia G, Gerente at Courtyard by Marriott Cancun Airport, responded to this review

Dear J M, We are glad to learn of your pleasant stay at our Courtyard by Marriott Cancun. Our chef was very pleased with your comments about the food especially about the breakfast buffet. You are correct, the tipical Yucatecan dishes as well as the natural fresh products make it a tasty and great way to start your day and... More 

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