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All 174 Cancun hotels

Courtyard by Marriott Cancun Airport

3.5 of 5 Hotel   |   Blvd. Luis Donaldo Colosio, Km. 12.5, Lote 1, SMZA. 301, Cancun 77560, Mexico
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Ranked #40 of 174 hotels in Cancun
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 days ago
BigRedDoc Northampton, Massachusetts
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417 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (60)
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Northampton, Massachusetts
Senior Reviewer
8 reviews 8 reviews
4 of 5 stars Reviewed 2 days ago NEW

The room was clean and adequately appointed. We just stayed there one night because we got in late. The breakfast was excellent. A huge selection if Mexican foods, fruit, drinks. Totally delicious. An easy ride from the airport. They have fresh water to buy though it's not well priced.

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High Wycombe
Top Contributor
120 reviews 120 reviews
25 hotel reviews
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

British Airways booked us in here when we had a flight delay. The staff were helpful and friendly enough but the overall impression was needs a facelift. The room had AC but was very noisy, the bathroom was clean etc with Paul Mitchell toiletries. There is very limited choice re meals and those were of the fast food variety and... More

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Lydia G, Director General at Courtyard by Marriott Cancun Airport, responded to this review

Dear Louise H I am very sorry for not fulfilling your expectations during your recent stay at our Courtyard by Marriott Cancun Airport. We have shared your comments about the cleanliness with our Executive housekeeper and the maids and they were very motivated, thank your for taking the time to share it with us. Please accept our sincere apologies and... More

Charlottesville, Virginia
1 review
5 of 5 stars Reviewed 1 week ago

Last week, I fell while in Valladolid and was transported to this Courtyard by Marriott at the Cancun Airport. I had dislocated and sprained by ankle. My leg was in a splint - and I was on pain meds. However, the hotel was totally prepared with a wheelchair and crutches in a wheelchair-friendly room to accommodate my needs. The hotel... More

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Lydia G, Gerente at Courtyard by Marriott Cancun Airport, responded to this review

Dear Vagrant_Valerie, We sincerely hope you are feeling better by now and that your ankle and leg are back to their regular physical health. It was our pleasure to be of service to you in such an unfortunate situation and just hope that it did not prevent you from enjoying the Yucatán Peninsula´s beauty. Thank you for taking the time... More

Atlanta, Georgia
Top Contributor
60 reviews 60 reviews
12 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 1 week ago

We booked this hotel cuase it was near the airport and we did not want to drive around just looking for a place to stay. The hotel was clean, staff was great and helpful and needless to say it WAS CLEAN!! So if need somewhere to stay even if it's for more days try it and go with breafast package... More

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Lydia G, Gerente at Courtyard by Marriott Cancun Airport, responded to this review

Dear Dreylll, It is really rewarding to all of us, who are part of this Team, to learn about your satisfaction and that we were able to fulfill your needs. Our Executive housekeeper and the maids are pleased with your comment about the cleanliness, thank your for taking the time to share it with us. Four your information we do... More

Denver, Colorado
1 review
5 of 5 stars Reviewed 1 week ago

I stay here at the Marriott by the Airport every time I pass through Cancun on my way to other destinations. Everyone, especially Adrian (the Waiter), is kind, attentive, and pleasant to deal with. They also have a convenient shuttle to and from both the airport and their affiliate hotel at the beach. Everything is right here, the hotel, a... More

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Lydia G, Gerente at Courtyard by Marriott Cancun Airport, responded to this review

Dear Edward J., Thank you very much for your preference and nice comments about our hotel and the services we strive to maintain. Adrian at the Restaurant as well as all the other members of our Team appreciate your repeat visits and are very motivated by you taking the time to share your experiences in this important site. Thank you... More

Beachwood, Ohio
Reviewer
5 reviews 5 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I really never had to write a terrible review about any of the places I've been. This is the first...and I hope it is the last! In a few words: I made the reservation for convenience to the airport. We had been staying south of the Riviera Maya and our flight was leaving the next afternoon and wanted to be... More

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Lydia G, Gerente at Courtyard by Marriott Cancun Airport, responded to this review

Dear Marisamaya, It is with great distress that I have learned of your experience at our hotel and would appreciate your accepting our sincere apologies for having caused you and your family such an unaceptable inconvenience. I am having a meeting with the departments involved to analyze your feedback and any needed action to correct our shortcomming is going to... More

1 review
4 of 5 stars Reviewed 3 weeks ago

Decided to stay in Cancun and extra couple of days and rather than extending our all inclusive hotel stay, we decided to use some reward points and book this hotel for a couple of nights. Overall a good experience. The hotel is very nice and the rooms had everything you'd expect from the Courtyard brand. Free WiFi is always great... More

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Lydia G, Gerente at Courtyard by Marriott Cancun Airport, responded to this review

Dear Alfredo, Thank you for deciding to stay at our Courtyard Cancun, glad to learn that you enjoyed the WiFi, and the relaxing hammocks at the pool, as well as the Room Service and the buffet breakfast with fresh natural juices and the Yucatecan cuisine specialties section. Yes you are correct, our hotel is a good option for extended stays.... More

San Fernando, California
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Courtyard Marriot was a great place to stay in Cancun. Away from the main drag, quiet, terrific staff, very comfortable. Concepcion, the nice person that cleaned our room is phenomenal. When we'd return to our room at the end of the day, Concepcion would have our beds nicely made and some decorative towel/sheet display would await us. She took a... More

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Lydia G, Gerente at Courtyard by Marriott Cancun Airport, responded to this review

Dear Tutie, Thank you very much for your nice comments about our staff and accommodations, shared with travellers to Cancun thru this important site. Needless to say Conception was very pleased and motivated when I shared your feedback about her work and decorations in your room, during our today´s morning meeting with the Housekeeping department. Your taking the time to... More

Boston, Massachusetts
Senior Contributor
33 reviews 33 reviews
12 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 4 weeks ago

My mediocre experience began with the van driver at the airport who was sitting there texting. He looked up at us, not greeting us at all and just opened the trunk to put our bags in. Front desk staff was equally unfriendly. The rooms are clean and nice. At dinner, the food was only ok, nothing special, and again the... More

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Lydia G, Gerente at Courtyard by Marriott Cancun Airport, responded to this review

Dear Hans, I am very sorry for not fulfilling your expectations during your recent stay at our Courtyard by Marriott Cancun. Please accept our sincere apologies and commitment to take actions to correct our service. If posible please provide us with more details of your stay to be able to identify our shortcommings. Your information is appreciated to the email... More

Oklahoma City, Oklahoma
Top Contributor
75 reviews 75 reviews
11 hotel reviews
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed July 24, 2014

This is not what you think of when you think Cancun. No beaches, no nightlife, nothing really in walking distance-you might as well be in Florida. HOWEVER, if you just need a quick overnight, or are on business, this is the place!!! The staff is incredibly friendly and helpful. The restaurant was very good. The courtyard and pool area were... More

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Lydia G, Gerente at Courtyard by Marriott Cancun Airport, responded to this review

Dear Sarah Okie, It was very motivating to all of us who are part of our Team at the Courtyard Cancun, to learn of your awesome satisfaction with our friendly and helpful service as well as with the rooms and restaurant. I am glad you had the opportunity to enjoy the hammocks listening to the beautiful birdsong. Hopefully we will... More

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Additional Information about Courtyard by Marriott Cancun Airport

Address: Blvd. Luis Donaldo Colosio, Km. 12.5, Lote 1, SMZA. 301, Cancun 77560, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Courtyard by Marriott Cancun Airport 3.5*
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Also Known As:
Courtyard Cancun Hotel Cancun
Cancun Courtyard

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#33 Romantic Hotel in Cancun #36 Family Hotel in Cancun #40 Business Hotel in Cancun
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Number of rooms
201

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7 days ago

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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