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Grand Oasis Palm

Hotel website
Boulevard Kukulkan km 4.5, Cancun 77500, Mexico (Formerly Grand Oasis Caribbean Resort)
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Grand Oasis Palm
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Grand Oasis Palm
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1,322 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Grand Oasis Palm
See the most recent reviews
Rochester, Minnesota
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed at the Grand Oasis Palm in Cancun for 5 nights in March/April 2015. First time bringing kids to Cancun, my wife and I have gone a few times. Grand Oasis Palm was a great fit for our kids (8, 12, & 14 yo). I really liked the calm ocean in front. It is shallow and no waves so you... More 

Was this review helpful? Yes 2
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Guest, Thank you very much for recommending us with the TripAdvisor community. We are glad you were able to experience our restaurants we are always innovating to offer quality food to our guests, always served with personalized attention. It is also good to know that your children could play and have fun, here the kids can do hundreds of... More 

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Magnificent Resort, I really don't know why the people write bad reviews about the food, I ate at almost all the restaurants and didn't feel any sickness symptom, I feel bad for the employees who hard. My favorite restaurant was Careyes, which is the fancy one. I came with a couple of relatives, and we enjoy very much being at... More 

Was this review helpful? Yes 2
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Barbara, We appreciate the time you have taken to share your experience with us. It is good to know that you enjoyed the quality food that we serve at our gourmet restaurants, we are constantly trying to offer a unique concept in each one. Thanks for remark the personalized attention from our beach staff member, of course e are... More 

1 review
5 of 5 stars Reviewed 3 weeks ago

My boyfriend and I just came back after a week at this beautiful resort. This has been a great experience, since it was our first time for an All inclusive Hotel, there may be more good options outhere, but it really worked for us, and enjoy every moment. We started with a fast and easy check-in process, maybe we were... More 

Was this review helpful? Yes
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Guest, Thank you for staying in our resort during your vacation in Cancun. It is pleasant to know that the check-in and check-out process were efficient and that you were able to enjoy every minute of your vacation. We really liked the fact that you enjoyed the Mexican concept that reigns in the hotel and at our night shows!... More 

Toronto
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We travelled as a group of 10 during Easter Break. I was overwhelmed by how crowded the hotel and beach were. There were line ups everywhere.. elevator, buffet lines, reception. It was Easter break and the hotel was selling a lot of day passes to locals.. but there was no room for everyone. The beach is very small and crowded.... More 

Was this review helpful? Yes
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Lauroiul: Thank you for choosing our hotel recently. I have to admit I feel terrible sorry, when someone is not 100% happy with the holidays experience, unfortunately the beach location is not something we change in order to make a happier stay for you and your family. Some people love the beach due to its crystal clear and calm... More 

Alberta, Canada
2 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Just returned, April 8th. Our 3 year old was vomiting one full day mid week and started diarrhea 2nd last day and is still sick. My wife also started diarrhea the same day and is still sick. Went to the children’s hospital today as well as the family doctor, both expect it to be E.coli !!! Test results coming in... More 

Was this review helpful? Yes 3
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Guest, Thank you for choosing our hotel during your visit to Cancun. We really appreciate the time you have taken to share your experience with us. It is really important for us to mention that our hotel is audited and certified by a company that measures and ensures the high quality and hygiene of our ingredients. This way we... More 

Barrie, Canada
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This was my first trip to Mexico and the resort was nice. The elevators are way too small and there is only two so we took the stairs a lot even though we were on the 6th floor. My kids have tons of energy so they didn't care and my husband and I like to exercise. The pool and the... More 

Was this review helpful? Yes
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Guest, Thank you for choosing our resort and stay with us during your vacations in Cancun. It is good to know that you enjoyed the beach and the pool of our resort. We also want to thank you for your suggestions about the elevator service, of course we will take them into account. About the food served in our... More 

Miami, Florida
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My friend and I stayed at this resort for 6 days. We really enjoyed the food, it was AMAZING. All of the restaurants have a very good menu. The beach is very average, it's generally too crowded to get a chair if you don't get there early, but this could just be because we went over spring break. The drinks... More 

Was this review helpful? Yes 1
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Sharaya, Thank you for your kind comments and for recommending us to the TripAdvisor community. It is completely satisfying to know that you had an amazing stay at the hotel. We feel good and really pleased with your comments and we love the fact that you enjoyed the beach even when it was crowded. It is really pleasant to... More 

Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

We had a fun and relaxing vacation at Grand Oasis. Karla, Giovanni and Sebastian ran a really fun activities program through the day including the really good nighttime shows. The varied activities kept you entertained through the day and you could easily avoid them if you did not wish to participate by going to the Grand Oasis pool, a bigger... More 

Was this review helpful? Yes 1
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Guest, Thank you very much for sharing with the TripAdvisor community the experience you had with your family at our resort. We also wanted to hank you for recognizing the labor of our entertainment staff located at our public areas; They are trained to provide fun and unforgettable experiences with our guests during the day or he night. It... More 

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Great stay for a family of 2 adults & 2 kids, the atmosphere is appropiate for all ages, and the staff is friendly all the time, willing to help you always. This is not a very big hotel, but it has everything neccesary to make very enjoyable your stay withour leaving the hotel. We really prefered the size of this... More 

Was this review helpful? Yes 2
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Guest, Thank you very much for sharing your experience with us and with the TripAdvisor community. We wanted to let you know that we are constantly renovating our facilities and amenities in order to provide a comfortable environment in the room of our guests so it is good to know that you felt completely satisfied with yours and that... More 

Fort McMurray, Canada
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

The resort was ok,the elevator sucks though.the food is ok.the resort is clean and overall a decent place for vacation.the ac in room worked well.would stay again if price was right.there is no reservations for restaurants Wichita was good and food was ok.the pools are good.the beach is perfect for small kids it is really shallow and no waves and... More 

Was this review helpful? Yes
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Trevor, Thank you for choosing our resort and stay with us during your vacations in Cancun. About our hotel, we try to offer a unique and comfortable concept, it is good to know that we covered your expectations in this particular point. Thank you very much for sharing your point of view about the elevator service, of course we... More 

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