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All 172 Cancun hotels

Grand Oasis Palm

3.5 of 5 Resort (All-Inclusive)   |   Boulevard Kukulkan km 4.5, Cancun 77500, Mexico (Formerly Grand Oasis Caribbean Resort)
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68%
Ranked #64 of 172 hotels in Cancun
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798 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (193)
Date | Rating
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English first
Mexico City, Mexico
1 review
5 of 5 stars Reviewed 2 days ago NEW

Hi. My comment is to congratulate two waitress. One is Hervin, who works basically on the beach and has a very good attitude towards serving the drinks and being polite with the people. You laugh with him all day with his jokes. Even though he can go to any restaurant he is needed with the same disposition. And the other... More

Was this review helpful? Yes
Oklahoma City, Oklahoma
Reviewer
4 reviews 4 reviews
4 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

My wife and I generally visit a Caribbean RIU every year (Cancun, Jamaica, Playa del Carmen), but decided to take our kids to the Grand Oasis Palm this time (4 years, 16 years, 17 years). We decided against the Oasis Palm and booked the Grand since it had very nice reservation restaurant upgrades and the pool looked like it was... More

Was this review helpful? Yes 2
1 review
4 of 5 stars Reviewed 5 days ago NEW via mobile

My husband and I brought our two daughters ages 7 and 9 for 10 days. We all had a wonderful time. We will definately be back next year. We had the best service everyday for breakfast and lunch. Everyday we saw most of the same staff and one stood out. DAVID CARRENO was such a superstar! He welcomed us daily... More

Was this review helpful? Yes
Atención C, RP at Grand Oasis Palm, responded to this review

Dear Amy, We appreciate the time you have taken to share such nice and detailed comments about our Resort. We are happy to know you enjoyed our food options, activities, shows, facilities and especially our excellent service. We will of course congratulate our staff for always being attentive, smiling, and helping you in everything they could. It is very pleasant... More

Brooklyn, New York
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We just got back and we all had a great time. This is the first time I'm posting a review because I think that it would be helpful especially since people like to nit pick and post negative reviews based on trivial things that do not change the scope of their enjoyment. Rooms: The rooms were spacious enough for 2... More

Was this review helpful? Yes 2
Atención C, RP at Grand Oasis Palm, responded to this review

Dear Guest, Thank you very much for sharing such kind comments about our resort with TripAdvisor readers, we are pleased you enjoyed your stay with us, it was an honor having you and your family as our guest. We greatly appreciate all the suggestions you mentioned, they certainly help us improve in order to satisfy the expectations of our future... More

Vancouver, Washington
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Just want to tell everyone about our experience being in Cancun Mexico. It was our first time there and we stayed at Grand Oasis Palm May 3-14. Really nice, memorable vacation. Also, one day we took a trip to Xcaret and loved it, so we highly recommend to visit this cool place. Now I want tell true story about the... More

Was this review helpful? Yes 2
Atención C, RP at Grand Oasis Palm, responded to this review

Dear Guest, Thank you for your kind comments. We are pleased to know that you have enjoyed your vacations in our hotel and we are delighted to have met your expectations. We are glad to know you enjoyed the tours as well as our daily shows and activities since we work really hard to keep your guests entertained and make... More

Brooklyn, New York
Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

I traveled here with my mother July 14-19. I'm 21 and she's 50 so it was meant to be a relaxing vacation for the two of us for celebrating milestones this year. Normally when I travel I like to stay at less touristy type of places but in Cancun there is no such thing or it is hard to come... More

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Atención C, RP at Grand Oasis Palm, responded to this review

Dear Samantha, It is a pleasure to know that you have enjoyed your vacations in our hotel and that you received such excellent service from our staff. We are proud to say we have a team always ready to give their best at all times to make every single one of our guests feel at home and make sure they... More

Bradenton, Florida
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed at Grand Oasis Palm July 15-19 and I highly recommend it. The most outstanding aspects were the service and the food. Keep in mind, you are going to a foreign country so you must be open to try different foods, drinks and other details. Also, keep in mind that you are going to Mexico. I am born and... More

Was this review helpful? Yes 5
Atención C, RP at Grand Oasis Palm, responded to this review

Dear Guest, Thank you for sharing such nice comments about our hotel, we are glad you had a nice stay and that you enjoyed our facilities, Food, and personalized service. We want to let you know that all of your opinions will be taken into account to offer a better service in the future and we will forward them to... More

Columbus, Ohio
Reviewer
4 reviews 4 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 1 week ago

I don't know if I qualify as an expert but this was my 24th trip to Cancun and the Riviera Maya area so I know what the better places have to offer. This was a very economical trip and since it was just myself and my 16 year old grandson we are not super particular or picky. The hotel is... More

Was this review helpful? Yes 4
Atención C, RP at Grand Oasis Palm, responded to this review

Dear Guest: First and foremost we would like to thank you for choosing us as hosts of your stay here in Cancun. We are delighted to hear you enjoyed nice days along your beloved grandson. We would like to inform you that all your comments and opinions are considered in order to improve our service and deliver a better experience.... More

Kinston
1 review
4 of 5 stars Reviewed 1 week ago via mobile

This was our honeymoon! It was a great experience being our first time in Mexico. Everything was very clean and ran smoothly. Service at the resturants was a little slow. People were screaming running up and down the hallways at night. The elevators were constantly packed. And you don't get any hand towels to shower with. But the food was... More

Was this review helpful? Yes
Atención C, RP at Grand Oasis Palm, responded to this review

Dear Guest: We were very pleased to greet you in our Hotel. Likewise, we would like to thank you for the flattering words about our food, drinks and pools and for sharing your experience with us on your recent visit to Cancun, celebrating your honeymoon. Is important to highlight that your comments are very important to us and will take... More

Reviewer
5 reviews 5 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

The resort and grounds are beautiful. Staff was nice and fast to help. Food was good and plentiful. Beach was full of palm trees and waters were clear and calm. The main issue for me was the heat. I have been to cancun nine times and I know what to normally expect as far as weather and resorts but this... More

Was this review helpful? Yes
Atención C, RP at Grand Oasis Palm, responded to this review

Dear Guest, Thank you for your comments. We appreciate the time you have taken to give your opinion on your stay with us. It gives us great pleasure that you enjoyed our facilities; we take great care in providing variety of services and quality in our resort. We are sorry for the inconvenience you had with the air conditioning, we... More

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Additional Information about Grand Oasis Palm

Address: Boulevard Kukulkan km 4.5, Cancun 77500, Mexico (Formerly Grand Oasis Caribbean Resort)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Grand Oasis Palm 3.5*
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Also Known As:
Grand Oasis Palm Hotel Cancun
Grand Oasis Caribbean Beach Hotel
Grand Oasis Caribbean Resort

755 photos of this hotel

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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool
Hotel Style
#43 Top resorts Hotel in Cancun #51 On the Beach Hotel in Cancun
Hotel Class
Official Description (provided by the hotel)
Welcome to the Grand Oasis Palm, The Mexican Resort~ “I’m all about the kid-stuff: endless entertainment, family-friendly accommodations, child-centric restaurants and a Kids Club that’s cool as can be. But I’ve got that pampered, indulgent side, too, as a visit to my Kin Ha Spa shows – I always find plenty of fun stuff for parents to do whilethe kids are having fun. I’m Mexican and proud of it: my dancing, dining and décor reflect the culture of Cancun, with my delicioso Mexican food in the cantina and lots of activities for everyone.”Fabulous family fun the Mexican way.A magnificent all-inclusive beachfront resort, following the well established standards of our flagship five star resort Grand Oasis Cancun. The lobby offers breathtaking 3 story floor to ceiling views of the ocean, as you look through the lobby atrium past the lush gardens, and across the beautiful infinity pool. The calm glassy Caribbean Sea and flat ample sugar white sand is out of this world.All-Inclusive Facilities include: 10 Restaurants, 10 Bars, Beach Club, 2 Swimming Pools, Spa($), Fitness Center, Multi-Use Sports Court, Kids Club, Entertainment, Night Club, Smart Car($), Convention Halls and Shop($).Comfort: 345 Grand Category rooms with Kid theme rooms available, including 47 suites. All rooms include air conditioning, King Bed or 2 Double Beds, 42 Inch Flat Screen TV with Cable, Telephone ($), Internet ($), Safety Box($), Hair Dryer and Radio Alarm Clock.We offer our guest the opportunity to visit any of our other resorts during your stay with the CLUB OASIS RUNAWAY program. Day passes, preferential access to special events, show and concerts are available at the Hotel Oasis Cancun. Please contact the Oasis Plus concierge for further information. ... more   less 
Number of rooms
345

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