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Grand Oasis Palm

Hotel website
Boulevard Kukulkan km 4.5, Cancun 77500, Mexico (Formerly Grand Oasis Caribbean Resort)
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Grand Oasis Palm
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1,576 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (321)
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Wathena, KS
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

I found that this hotel is pretty well-reflected through what you will read here in most of the reviews. The negatives were pretty accurate as were the positives. The resort itself is clean and well-kept, and we did not experience any rudeness or disrespect from any of its employees. Check-in went smoothly and all extra charges above and beyond the... More 

Was this review helpful? Yes
Louisville, Kentucky
1 review
4 of 5 stars Reviewed 2 days ago NEW

Just came home from a week's stay at Grand Oasis Palm. I cannot express sincerely enough my thanks to the beautiful people at this resort who made my stay so pleasant. We started our mornings at Las Palmas breakfast buffet and our waiter David always provided huge smiles, excellent service and some humor to start off our day. This is... More 

Was this review helpful? Yes
1 review
4 of 5 stars Reviewed 2 days ago NEW

Just got back from 7 days at the Grand Oasis Palm. Overall we had a nice time. The resort was very crowded and lots of children. Our room was on the fifth floor at the end of the building. It was great very big and had an adjoining room. It was very clean and the mini bar was stocked daily... More 

Was this review helpful? Yes
1 review
3 of 5 stars Reviewed 3 days ago NEW

My family (8people) just got back from 8 days at this resort. Food was ok. Not enough Mexican typical food. Our biggest problem was the small elevators and how slow they were. Sometimes we waited up to 15 minutes. On the hotel description, it says they have a nightclub. This is not true. There is no nightlife. Other than that,... More 

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Elmhurst
1 review
2 of 5 stars Reviewed 3 days ago NEW

I called several times to get email address of the head offices to avoid my posting into tripadvisor to save them a bad review. Most of the time the call was not answered and if at all answered, nobody cared enough to get me any information. At trip-advisor, atleast someone will take notice and respond. My name is Abhay Mehta,... More 

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long island, ny
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 4 days ago NEW

i checked in 7/22 till 7/30. i slept in humidor for first two nights as myac was not working. i did not even ask for discount but GM, Perez, did not even have courtesy to send me simple free bottle of cheap wine( its free anyway). they did not even clean my room after replacing motor and sheetrock when i... More 

Was this review helpful? Yes
Houston, Texas
2 reviews
3 of 5 stars Reviewed 5 days ago NEW

Just like to comment about my experience during my stay, the food is ok. Enrique the bartender by the pool behind La Palapa (seafood rest.) Its a great guy! But don't expect the same great service from Amelia the Hostess of La palapa if its getting close to closing time (20min.) She won't let you in even if you are... More 

Was this review helpful? Yes
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Guest, We are truly sorry to hear that the team member at our seafood restaurant did not please you at all and it bothered you. We are now taking action about this incident, to make sure it will not happen again. We hope to see you in the hotel again someday soon. Best regards. More 

1 review
5 of 5 stars Reviewed 5 days ago NEW

My friend and I had a great holiday without leaving the hotel, since we spent must of the time laying under the palms @ the beach, having drinks and being very well assisted by Hervin, our favorite waiter, he made sure we were very well hydrous since it was 90 °F. The White Box restaurant was awsome we attended twice... More 

Was this review helpful? Yes
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Katherine, Thank you for choosing us, and for taking the time to share your experience. Feel sure that we will congratulate our beach-man Hervin for helping you to live a unique and fun experience. We are glad to know you had the opportunity to visit our outstanding restaurants and that you enjoyed it. We hope to see you soon... More 

La Puente, California
2 reviews
4 of 5 stars Reviewed 5 days ago NEW

My family and I loved our stay at this Hotel, the staff was always so courteous especially Miguel Simoneen who serves people inside and outside of the Sport Bar. The room was clean and well kept at all times, they room cleaning crew even accommodated a space for my daughters dolls. It would have been nice if they had a... More 

Was this review helpful? Yes 2
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Martin, Thank you for sharing your experience with us, your opinion is really important for us. We are glad that you enjoyed the view of the beautiful sea of Cancun from your room, it is also pleasant to know that it was comfortable too and that you had all the amenities. This hotel is a hundred percent familiar, you... More 

Dallas, Texas
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

My family and I (5ppl) stayed a week at this family friendly resort. The hotel was well within our budget and we knew it wasn't going to be perfect for the price that we paid and kept an open mind. We loved the location of the hotel because the beach had beautiful tranquil water and access to many interest points.... More 

Was this review helpful? Yes
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear guest, Thank you for your kind comments, it is amazing to know that you enjoyed the beautiful beach we have at the hotel and that our location allowed you to do your favorite activities in Cancun. We would like to mention you that our hotel is located at "km 4.5" of the beautiful hotel zone, we are one of... More 

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