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All 174 Cancun hotels

Grand Oasis Palm

3.5 of 5 Resort (All-Inclusive)   |   Boulevard Kukulkan km 4.5, Cancun 77500, Mexico (Formerly Grand Oasis Caribbean Resort)
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Ranked #62 of 174 Hotels in Cancun
A recent review
3 of 5 stars reviewed 2 days ago
NaomiFD Roseville, Michigan, United States
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866 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Roseville, Michigan, United States
1 review
3 of 5 stars Reviewed 2 days ago NEW

So we arrived to a place that didn't have air in the common areas. There were only 2 elevators for the 10 floors of rooms - not enough the wait was crazy most of the time and everyone wanted to get into the same one and there was no air in them. We received an upgrade in one of our... More

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Atención C, PR at Grand Oasis Palm, responded to this review

Dear Naomi, Thank you for your observations and comments, we will definitely consider them as areas of opportunity to continue providing the best service possible to all our distinguished guests. Furthermore, we greatly appreciate the special mention of those members of our team who helped make your stay more pleasant. We will of course congratulate them for their amazing work.... More

Rio de Janeiro, RJ
Senior Contributor
33 reviews 33 reviews
25 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

I Have just arrived from 1 week in Cancun. Decided for Grand Oasis Palm for price and location. I have mixed feelings concerning my experience so although I am going to mentions many things that should be improved, the overall experience was good. Location Good... the hotel is located at a very quiet piece of sea. No waves at all.... More

Was this review helpful? Yes 1
Atención C, PR at Grand Oasis Palm, responded to this review

Dear Andre, Thank you for sharing your comments with us regarding your stay at our resort. We offer our sincere apologies that your time spent with us did not meet all your expectations. We would like to inform you that all your comments and opinions are considered in order to improve our service. We wanted to let you know that... More

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

It's a very good option if you're going with family or kids. Very relaxing and quiet, with very good restaurant options, buffettes can do better, so I would recommend to chose an a la carte option. The rooms were nice and clean, not very fancy pants, but get the work done.

Was this review helpful? Yes 1
Atención C, PR at Grand Oasis Palm, responded to this review

Dear Lydia, Thank you for your kind words. It gives us great pleasure to know that you had such a great time during your stay with us, it was an honor having you as a guest. Please feel free to contact us if you need assistance with anything to make your next stay a unique experience. Kind regards. More

New York, New York, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

My wife and I went this past week for our 1 year anniversary, and we are definitely planning to come back as soon as we can. The Hotel had a great selection of food and drinks throughout this all inclusive resort. The staff was amazing, Ever, David, Marcela, Leonardo, Rosendo, Angel and Rebeca all made us feel incredibly special and... More

Was this review helpful? Yes 1
Atención C, PR at Grand Oasis Palm, responded to this review

Dear Michael, Thank you for your comments. We appreciate the time you have taken to give your opinion on your stay with us. It gives us great pleasure that you enjoyed our restaurants and drink options; we take great care in providing variety and quality in all of our establishments. Furthermore, we will of course congratulate the members of our... More

Chesterfield
Reviewer
5 reviews 5 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 1 week ago

We visited this hotel in 2009 at the same time of year. The hotel was great, we liked it that much we decided to go again this year. We arrived to broken down air-con (for 4 days), several power cuts through the duration of our stay. In all the buffets it was the same menu everyday with chicken, pork and... More

Was this review helpful? Yes 3
Atención C, PR at Grand Oasis Palm, responded to this review

Dear Mark, We appreciate your comments and we are truly sorry we were not able to meet your expectations. We try to do our best to satisfy all of our guests by providing a wide variety of different restaurants and menu’s. We hope to have the opportunity of welcoming you once again in the future so you can enjoy the... More

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

I came here with a group of my college friends and we had a blast. The staff was friendly and attentive. The restaurants were very helpful since one of the girls in our group was a vegetarian, they were always willing to make something Specific to her dietary needs. The entertainment staff especially Diana, Angel, and Edsin did a great... More

Was this review helpful? Yes 1
Atención C, PR at Grand Oasis Palm, responded to this review

Dear Kaitlyn, It is a pleasure to know that you have enjoyed your vacations in our hotel and that you received such excellent service. We are proud to say we have a team always ready to give their best at all times to make every single one of our guests feel at home and make sure they have a wonderful... More

Boston, Massachusetts
1 review
4 of 5 stars Reviewed 2 weeks ago

This hotel exceeded my expectations through and through. Being all inclusive, the variety of places to eat was really wonderful, the drinks were good, and the service was truly great. I just got back from a 5 day stay, and being a little off-season, I did not find the long lines and overcrowdedness that some others have commented about. The... More

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Atención C, PR at Grand Oasis Palm, responded to this review

Dear Jessica, Thank you for your kind words. It gives us great pleasure to know that you had such a great time during your stay with us, it was an honor having you as a guest. We are glad you enjoyed our daily shows and activities since we work really hard to keep our guests entertained and make sure they... More

2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This place was absolutely amazing, I suggest paying extra and getting the VIP package well worth it. Two sides to the place a young fun club atmosphere at pools and the quiet family side. The beach was truly incredible, I would highly suggest taking the chichen itza tour the pyramid and city is truly a wonder to see.

Was this review helpful? Yes 1
Atención C, PR at Grand Oasis Palm, responded to this review

Dear Joe, It is a pleasure to know that you enjoyed our family concept and our calm and relaxed environment. We are happy to know that we were able to make your first visit so pleasant and that we met your expectations. We look forward to welcoming you once again. Please feel free to contact us if you need assistance... More

Albany, Georgia
1 review
5 of 5 stars Reviewed 3 weeks ago

We had a wonderful family vacation at Oasis Palm! The food was varied & plentiful! The service was outstanding! Someone was there to bring drinks, extra "whatever" at any restaurant we visited! We had our 7 month old grandson whose bottles had to be sterilize daily! This was done with a smile every day! Daniella was a server that usually... More

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Was this review helpful? Yes
Atención C, PR at Grand Oasis Palm, responded to this review

Dear Guest, We appreciate the time you have taken to give your opinion on your stay with us; it was a pleasure having you and your family as guests. We thank you for the kind comments and will of course congratulate the members of our team that you have mentioned. Our staff aims to make all our guests feel at... More

New York City, New York
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We arrived at the hotel and we had to wait in line standing for a hour and half. The rooms were pretty nice. However, if you are on one of the higher floors getting there is hell. The elevators are always hot and crowded. There is a fan but, for some reason the hotel does not turn them on.

Was this review helpful? Yes 2
Atención C, PR at Grand Oasis Palm, responded to this review

Dear Guest, First and foremost we would like to thank you for choosing us as hosts of your stay here in Cancun. We greatly appreciate your comments and will take these into account when making adjustments to our resort. We hope to you give us the opportunity of welcoming you back in the near future. Kind regards. More

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Additional Information about Grand Oasis Palm

Address: Boulevard Kukulkan km 4.5, Cancun 77500, Mexico (Formerly Grand Oasis Caribbean Resort)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Grand Oasis Palm 3.5*
Number of rooms: 345
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Also Known As:
Grand Oasis Palm Hotel Cancun
Grand Oasis Caribbean Beach Hotel
Grand Oasis Caribbean Resort

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