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Grand Oasis Palm

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Boulevard Kukulkan km 4.5, Cancun 77500, Mexico (Formerly Grand Oasis Caribbean Resort)
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Grand Oasis Palm
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Grand Oasis Palm
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1,311 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Winnipeg, Canada
1 review
4 of 5 stars Reviewed yesterday NEW

Elizabeth, our pool side server, made our trip. She was amazingly attentive, funny, and helpful. The rest of the hotel was very enjoyable and meet our needs. The only criticism would be that some of the food tended to be a little on the colder side.

Was this review helpful? Yes
1 review
5 of 5 stars Reviewed yesterday NEW

Once you step into the GRAND OASIS PALM, you feel a very relaxing and easygoing atmpshere provided by the staff. We didn't experienced any trouble with our reservation, so the check-in was very smooth and easy. The room we got was on 4th floor, so we took the stairs when the elevators were full on rush hour. It is true... More 

Was this review helpful? Yes
2 reviews
5 of 5 stars Reviewed yesterday NEW

The first time in Mexico and first time for all-inclusive stay and this hotel exceeded all expectations! From the arrival we were greeted by a lovely young man called Fernando who had exceptional customer service and made us feel very welcome throughout our entire stay. The food was amazing. There were 10 resturaunts in which you could choose from where... More 

Was this review helpful? Yes
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear guest Thank you for choosing and stay with us! We are pleased to know that you had a wonderful stay at the hotel and that you enjoyed the food and entertainment activities. We work hard to make our guests remember their experiences forever. It is great to know that the front desk staff welcome you and that you could... More 

1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

My husband, lil lady and I went on our vacation at the Grand Oasis Palm and had a lovely time. The employees were some of the friendliest we've met, especially our server Miguel Simoneen. He's friendly, polite and very attentive- always chatting with us and entertaining my 3/12 year old daughter. He even remembered that I like my hot chocolate... More 

Was this review helpful? Yes
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear guest, We are pleased to know that you had a wonderful time with your family in Cancun. It’s good to know that you had a great and fun attention at our facilities, we shall of course congratulate our team for their friendly attention and especially to the team member that you just mentioned for his remarkable work. We are... More 

Herriman, Utah
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

Here are my thoughts: Building: We stayed in the most eastern building in the complex, this L shaped building has only 2 small elevators and they are always crowded be patient and make a line if you are staying in this building, or, as most of the people in this building (me included): use the stairs. We were never able... More 

Was this review helpful? Yes
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Guest, Thank you for choosing our resort and stay with us during your vacations in Cancun. Thank you very much for your point of view about the elevator service, of course we will consider it and it is a shame that you had to use the stairs. It is unpleasant to read that you did not like your room... More 

Kilmarnock, Scotland, United Kingdom
Senior Contributor
29 reviews 29 reviews
11 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

My friend and I stayed here for 6 nights towards the end of March (still Spring Break) and we had a great time. Our reservation was via My Time so our reservation was in the Grand Oasis side of the adjoining complexes. Room wise, we were on the 9th floor and had a great view into the pool area and... More 

Was this review helpful? Yes 1
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Allison, Thank you for choosing us for your vacations in Cancun. We are extremely happy to know you were able to enjoy a great view from your our room and that you perceived it as a comfortable and spacious place to spend your vacation. We apology for inconveniences with the shower and the noise that you may heard from... More 

Kelowna, Canada
1 review
5 of 5 stars Reviewed 1 week ago NEW via mobile

Took my sister for her 50th birthday and after I made the booking with sunwing I read some comments on tripadvisory and became a bit apprehensive with so many negative comments about the noise, service and quality of foods. I had no idea what we would be in for. As soon as we arrived, we asked to be upgraded to... More 

Was this review helpful? Yes
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Guest, Thank your for staying with us. It is really pleasant to know that our personalized service met your expectations, we will of course congratulate our staff members for their excellent work at the restaurants and front desk. We want to let you know that we program a daily cleaning on all of our rooms, we are glad that... More 

louisville, Ky
Contributor
18 reviews 18 reviews
11 hotel reviews
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed 1 week ago

This was our second stay here, we were here last ur with kids too. The hotel is clean, workers friendly. There is only a handful of rooms that have balconies, so we knew going in we wouldn't have one. This time however we were given a bayside room and the window doesn't open, so it was very stuffy. When we... More 

Was this review helpful? Yes 5
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Guest, Thank you for choosing our hotel during your visit to Cancun. We really appreciate the time you have taken to share your experience with us! Thank you for highlighting the outstanding work of our cleaning staff and the attention of our team members. Thank you for letting us know about the issues with the window of your bedroom,... More 

New York
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago

This hotel is run very poorly by Lifestyles international and they are EXTREMELY deceitful, rude, pushy, aggressive and ruined our vacation. They double charged us -yes, double charged us---and there is no management on site to work with. I had confirmed pricing with them prior to arriving, they would not accept the confirmation. (I think i learned that Dominican republic... More 

Was this review helpful? Yes 2
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear guest, Thank you very much for sharing your reviews with us, we really appreciate it. Please accept our sincere apologies for the inconveniences that the external promoters may cause during your stay, we are now taking action to prevent future inconveniences. We also wanted to offer an apology for the inconvenience that the noise of the boats may have... More 

Moncton, Canada
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here April, 2015 and overall, this resort was really nice. I will keep this an easy read by listing what I liked and what I didn't like. Here is what I liked: -It had 2 big beautiful pools -The beach was amazing, a little bit of seaweed in places but you could walk out really far and not... More 

Was this review helpful? Yes 3
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Guest, Thank you for choosing our resort and stay with us during your vacations in Cancun. It’s good to know that you enjoyed the beach and the pools of our resort, Thank you for highlighting our Kid's club staff service, we continually work with our staff so they can provide all our guests an outstanding attention. This hotel is... More 

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