We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Grand Oasis Palm

Hotel website
Boulevard Kukulkan km 4.5, Cancun 77500, Mexico (Formerly Grand Oasis Caribbean Resort)
Special Offer
Summer Sale: Half Off!
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 5 more sites!
What travelers say:
Room service
(3)
Grand Oasis Palm
Professional photos View all
Browse nearby
Grand Oasis Palm
Write a Review

1,303 reviews from our community

Traveler rating
    460
    448
    213
    99
    83
See reviews for
627
317
19
9
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (278)
Date | Rating
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (1303)
  • Mar-May only
    (420)
  • Jun-Aug only
    (265)
  • Sep-Nov only
    (194)
  • Dec-Feb only
    (424)
All months
Kilmarnock, Scotland, United Kingdom
Senior Contributor
29 reviews 29 reviews
11 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

My friend and I stayed here for 6 nights towards the end of March (still Spring Break) and we had a great time. Our reservation was via My Time so our reservation was in the Grand Oasis side of the adjoining complexes. Room wise, we were on the 9th floor and had a great view into the pool area and... More 

Was this review helpful? Yes 1
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Allison, Thank you for choosing us for your vacations in Cancun. We are extremely happy to know you were able to enjoy a great view from your our room and that you perceived it as a comfortable and spacious place to spend your vacation. We apology for inconveniences with the shower and the noise that you may heard from... More 

Kelowna, Canada
1 review
5 of 5 stars Reviewed 4 days ago NEW via mobile

Took my sister for her 50th birthday and after I made the booking with sunwing I read some comments on tripadvisory and became a bit apprehensive with so many negative comments about the noise, service and quality of foods. I had no idea what we would be in for. As soon as we arrived, we asked to be upgraded to... More 

Was this review helpful? Yes
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Guest, Thank your for staying with us. It is really pleasant to know that our personalized service met your expectations, we will of course congratulate our staff members for their excellent work at the restaurants and front desk. We want to let you know that we program a daily cleaning on all of our rooms, we are glad that... More 

louisville, Ky
Contributor
18 reviews 18 reviews
11 hotel reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

This was our second stay here, we were here last ur with kids too. The hotel is clean, workers friendly. There is only a handful of rooms that have balconies, so we knew going in we wouldn't have one. This time however we were given a bayside room and the window doesn't open, so it was very stuffy. When we... More 

Was this review helpful? Yes 4
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Guest, Thank you for choosing our hotel during your visit to Cancun. We really appreciate the time you have taken to share your experience with us! Thank you for highlighting the outstanding work of our cleaning staff and the attention of our team members. Thank you for letting us know about the issues with the window of your bedroom,... More 

New York
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

This hotel is run very poorly by Lifestyles international and they are EXTREMELY deceitful, rude, pushy, aggressive and ruined our vacation. They double charged us -yes, double charged us---and there is no management on site to work with. I had confirmed pricing with them prior to arriving, they would not accept the confirmation. (I think i learned that Dominican republic... More 

Was this review helpful? Yes 2
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear guest, Thank you very much for sharing your reviews with us, we really appreciate it. Please accept our sincere apologies for the inconveniences that the external promoters may cause during your stay, we are now taking action to prevent future inconveniences. We also wanted to offer an apology for the inconvenience that the noise of the boats may have... More 

Moncton, Canada
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We stayed here April, 2015 and overall, this resort was really nice. I will keep this an easy read by listing what I liked and what I didn't like. Here is what I liked: -It had 2 big beautiful pools -The beach was amazing, a little bit of seaweed in places but you could walk out really far and not... More 

Was this review helpful? Yes 3
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Guest, Thank you for choosing our resort and stay with us during your vacations in Cancun. It’s good to know that you enjoyed the beach and the pools of our resort, Thank you for highlighting our Kid's club staff service, we continually work with our staff so they can provide all our guests an outstanding attention. This hotel is... More 

Fort Collins, Colorado
Contributor
16 reviews 16 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 1 week ago

This place was the worst part of our experience on the Yucatan. The shower water changed temperatures drastically, the food (other than the place you have to make reservations at) was horrible, cold, bland. They advertise free tequila, which turned into an hour long timeshare pitch. If you turn down the timeshare you are literally UNABLE to purchase good quality... More 

Was this review helpful? Yes 1
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Guest, Thank you very much for sharing your reviews with us. Please accept our apologies for not satisfying your needs during your stay, we wanted nothing but your comfort and satisfaction. Thank you very much for the suggestions about the shower temperatures, we are now taking action to improve on that. We want to mention that we are always... More 

Quesnel, Canada
Contributor
14 reviews 14 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Nice hotel. It was a good price with a time share presentation. We stayed five nights in the GRAND side of the complex. There are two sections. Not sure what the rooms are like on the other side. Ours was nice and roomy. There were lots of restaurants, activities and a nice beach. Very close to the Ultrama Hotel Ferry... More 

Was this review helpful? Yes 1
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Guest, One of our main goals is to keep our guests comfortable, we feel pleasant to know that the room that was assigned to you fulfilled your expectations. It is also great to know how much you enjoyed our activities where we try to involve all the family so they can spend quality time while they have fun at... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

My fiancee and I had a terrific stay at this hotel. This is not a luxuorius resort, but it's a nice and cozy propertie for families, couples and young people. We came here you enjoy the hotel, the beach, so I'm not going to judge what may be wrong in this hotel. We stayed in room 2737 on 7th floor... More 

Was this review helpful? Yes 1
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Guest, Thank you for staying in our resort during your vacation in Cancun. We really liked the fact that you enjoyed the Mexican concept that reigns in the hotel and at our entertainment activities. We are glad for satisfying your needs with the room that was assigned to you during your stay, we want nothing but your comfort and... More 

Calgary
Reviewer
3 reviews 3 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

I was concerned before we left as former reviews were not very good however our vacation was really great. We are a family of 5 and we travelled with another family. The hotel did try to accomodate us by placing us on the same floor. There were issues with our air conditioning and the hotel sent maintenance to fix it... More 

Was this review helpful? Yes 2
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Guest, Thank you very much for sharing your experience with us and with the TripAdvisor community. We wanted to let you know that we are constantly renovating our facilities and amenities in order to provide a safe and comfortable environment in the rooms of our guests so it is good to know that you felt satisfied with yours in... More 

07920
Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 1 week ago

Cons 1- strict 3pm check-in 2- not enough seating while u you wait for your room to be ready 3- not enough seating around pool or on beach 4- elevators too small n very slow 5- food mediocre 6- Cancun not cheap Pros 1- nice view from our room 2-maid service daily even though we came with timeshare 3- stocked... More 

Was this review helpful? Yes 1
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Guest, Thank you for choosing our resort and stay with us during your vacations in Cancun. Please let us tell you that we are committed to deliver the rooms at 15:00 hrs, so if you arrive before this time the room may still occupied. The check out hour is at 12:00 hrs. and by that hour we proceed to... More 

Questions? Get answers from hotel staff and past guests. Ask a question

1,605 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (1008)
Viewed
Dining (132)
Viewed
Hotel & grounds (207)
Viewed
Room/suite (94)
Viewed
Pool/beach area (262)
Viewed
View from room (49)
Viewed
Family/play areas (16)
Viewed
Bathroom (11)
Viewed
Business center/function rooms (3)
Viewed
0:48
Videos (2)
Viewed
Other (232)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (531)
Viewed
Amenities (119)
Viewed
Beach (48)
Viewed
Master Suite (71)
Viewed
Pool (36)
Viewed
Restaurants and Bars (56)
Viewed
Standard Room with Lagoon View (56)
Viewed
Standard Room with Ocean View (64)
Viewed
The Hotel (81)

Management photos: Courtesy of the property manager

Viewed
All management photos (66)
Viewed
Hotel & grounds (5)
Viewed
Room/suite (7)
Viewed
Bathroom (1)
Viewed
View from room (4)
Viewed
Dining (9)
Viewed
Pool/beach area (11)
Viewed
Business center/function rooms (2)
Viewed
Family/play areas (5)
Viewed
Other (22)
Hotels you might also like...
Check In Check Out
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question