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Grand Oasis Palm

3.5 of 5 Boulevard Kukulkan km 4.5, Cancun 77500, Mexico (Formerly Grand Oasis Caribbean Resort)
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Grand Oasis Palm
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Grand Oasis Palm
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899 reviews from our community

Traveler rating
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    143
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW via mobile

The entire staff was super friendly and helpful. The staff working pool activities with quizzes and water aerobics were entertaining. Terrific staff, especially Roberto Angel, he did a great job keeping the guests well informed of activities. The fire show was amazing!!!

Was this review helpful? Yes 1
OasisPR, RP at Grand Oasis Palm, responded to this review

Dear Guest, We greatly appreciate the special mention of those members of our team who helped make your stay an enjoyable one. We will of course congratulate them for their great work. Our staff work hard to create a great holiday experience for our guests to remember. We are delighted you enjoyed our calm and relaxing atmosphere, and are very... More

Mullen, Nebraska, United States
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

This was our 3rd trip to this resort(3 years in a row). Everything was great except, we noticed over the past 3 years that the rooms are in need of some repairs(i.e. cracks in tile, some paint ect..nothing major). The staff was EXCELLENT! I know the front desk gets the brunt of complaints so they may have been only "very... More

Was this review helpful? Yes 2
OasisPR, RP at Grand Oasis Palm, responded to this review

Dear Tony, We are pleased your stay with us has motivated you to share such a great review about our hotel. Thank you for highlighting the qualities that made your stay unforgettable. We are glad you enjoyed the restaurants, facilities, entertainment and personalized service we offer. Our staff works hard to satisfy our guests so that they have amazing experiences.... More

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

I stayed at Grand Oasis Palm for a week.The place was very clean and the staff was great! Angel and Hervin were awesome and made our trip so much better!! The shows at night were very good especially the fire show.The only bad thing I would have to say about this resort is the food.We didnt care for it at... More

Was this review helpful? Yes 1
OasisPR, RP at Grand Oasis Palm, responded to this review

Dear Kim, Thank you for your kind comments. We are pleased to know that you have enjoyed your vacations in our hotel and we are delighted to have met your expectations. We are glad you enjoyed our daily shows and activities since we work really hard to keep our guests entertained and make sure they have an amazing time with... More

Flagler Beach, Florida
Contributor
12 reviews 12 reviews
6 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed a this all inclusive for seven days. The staff was very helpful. We had a conflict with our departure time and Bernardo and the girl at the concierge desk (I don't remember her name) made phone calls and took care of everything. Bernardo had bee helpful in other things also throughout our stay. The breakfasts and the Ala... More

Was this review helpful? Yes 2
OasisPR, RP at Grand Oasis Palm, responded to this review

Dear Tommy, Thank you for your kind comments. We are pleased to know that you have enjoyed your vacations in our hotel and we are delighted to have met your expectations. It is gratifying to receive such great comments regarding members of our team. We shall of course congratulate them for their terrific work. Kind regards More

1 review
5 of 5 stars Reviewed 1 week ago

Great service, lots and lots food and drinks, lots of options for excursions, highly organized, very clean, friendly and knowledgeable staff. I highly recommend to book the excursions that go to xcaret, which has it all and chichen iza which has the piramids.

Was this review helpful? Yes
OasisPR, RP at Grand Oasis Palm, responded to this review

Dear Greg Thank you for your kind comments. It gives us great pleasure to know that you enjoyed your stay with us. We are glad you liked the variety of restaurants available; the hotel provides several different concepts to cater for the needs of our guests. Thank you once again and we hope to welcome you back in the near... More

Denver, Colorado, United States
1 review
5 of 5 stars Reviewed 1 week ago

All I can say is WOW. First of all, my first compliment goes to "MARCOS", our waiter at the steakhouse - The Palm...this was our first dinner there. He was so nice to our entire party, especially our kids. He took the time to get to know our family, he tought our kids how to fold dinner napkins into different... More

Was this review helpful? Yes
OasisPR, RP at Grand Oasis Palm, responded to this review

Dear Sherry Thank you for your kind words. It gives us great pleasure to know that you had such a great time during your stay with us, it was an honor having you as a guest. We will of course congratulate our staff for their outstanding service. Please feel free to contact us if you need assistance with anything to... More

Palmdale, California, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

excellent service I just remember when I went to the front desk to got information from my baggage then when I go back to my room less from two minutes I got my baggage my wife and me we stay there 7 days and all the food is very delicious the people work there them are very friendly the the... More

Was this review helpful? Yes
OasisPR, PR at Grand Oasis Palm, responded to this review

Dear Mauricio, It is a pleasure to know that you have enjoyed your vacations in our hotel and that you received such excellent service. We are proud to say we have a team always ready to give their best at all times to make every single one of our guests feel at home and make sure they have a wonderful... More

1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

I just got back from cancun last night and couldn't wait to submit my review of the Grand Oasis Palm! I traveled with my mom and arrived on Tuesday. We were blown away! The rooms we're immaculate and staff was around often to make sure our needs we're met. The restaurants and dining areas were very clean and the food... More

Was this review helpful? Yes 3
OasisPR, PR at Grand Oasis Palm, responded to this review

Dear Guest, Thank you for your kind comments. We are pleased to know that you have enjoyed your vacations in our hotel and we are delighted to have met your expectations. We are glad you enjoyed our daily activities since we work really hard to keep our guests entertained and make sure they have an amazing time with us. It... More

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago via mobile

We stayed there from September 26 to October 2. We were 8 people( 4 adults and 4 kids). We actually had a great time! Rooms are clean and spacious. Elevator are small, but I guess it's ok. The property looks beautiful, two giant pools. We stayed at GrAND OASIS PALM, but the oasis palm side is more vibrant, it's where... More

Was this review helpful? Yes 1
OasisPR, PR at Grand Oasis Palm, responded to this review

Dear Guest, We appreciate the time you have taken to give your opinion on your stay with us; it was a pleasure having you as guest. We thank you for the kind comments and will of course congratulate the members of our team that you have mentioned. Our staff aim to make all our guests feel at home and our... More

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

I just came back from a relaxing holiday at the Grand Oasis Palm, which was more than I expected. My girlfriend and I decided to book this hotel due to a reasonable price.  We enjoyed very much the peaceful atmosphere at the beach, with the blue ocean everybody ant to find when visit the Caribbean. The food is OK, I... More

Was this review helpful? Yes 2
OasisPR, PR at Grand Oasis Palm, responded to this review

Dear Guest, It is a pleasure to know that we exceeded your expectations and that you enjoyed our gastronomic options, facilities and especially our excellent service. We are proud to say we have a staff always ready to give their best at all times and create positive experiences for our guests. Hope to see you again soon and do not... More

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Additional Information about Grand Oasis Palm

Address: Boulevard Kukulkan km 4.5, Cancun 77500, Mexico (Formerly Grand Oasis Caribbean Resort)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Grand Oasis Palm 3.5*
Number of rooms: 345
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Also Known As:
Grand Oasis Palm Hotel Cancun
Grand Oasis Caribbean Beach Hotel
Grand Oasis Caribbean Resort

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