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Grand Oasis Palm

3.5 of 5 Boulevard Kukulkan km 4.5, Cancun 77500, Mexico (Formerly Grand Oasis Caribbean Resort)
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Grand Oasis Palm
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Grand Oasis Palm
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1,153 reviews from our community

Traveler rating
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    401
    192
    85
    74
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559
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Montreal, Canada
1 review
3 of 5 stars NEW

as we visited other resorts we expected better from oasis but it was not the case .. room was nit ready by 3;00pm you to get up often to get your glass of water , drinks ..waiter will only clean the table after you leave. . it is announced 4and half * but i will not rate it this way... More 

Was this review helpful? Yes 1
Ottawa, Canada
1 review
4 of 5 stars Reviewed 3 days ago NEW

Reading reviews ahead of time really helped us to select this lovely gem and for a very reasonable price! There are plenty of terrific restaurants to choose from so that we never got bored with the delicious gourmet food. The service from the dining room staff was top notch! All of the staff were terrific, but our favourite team of... More 

Was this review helpful? Yes 5
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 5 days ago NEW

The Hotel was very nice and the bedroom was a good size but with no balcony you had no fresh air or place to dry your clothes. The hotel had lots of little places to eat and all with good food and very nice wait staff but all the advertised a la Carte's are on other resorts affiliated with this... More 

Was this review helpful? Yes 1
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Christine, First and foremost we would like to thank you for choosing us as hosts of your stay here in Cancun. We appreciate the time you have taken to share your experience with us. It is good to know that you enjoyed the personalized attention and quality food that we serve in our different restaurants throughout the hotel; we... More 

Whitby, Canada
1 review
4 of 5 stars Reviewed 5 days ago NEW

Had a great time at Grand Oasis Palm, the Entertainment Team was amazing !! Make sure you make it out to their different activities everyday!! Look for Alex, Jesus, Heldy, Oskar and Brigham when you want to play great games and activities in the ocean and by the pool!! amazing entertainment team they have at this resort!!!

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OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Rachel, Thank you for your kind comments, we are glad that you enjoyed your stay at the resort. Our entertainment team works hard to put on activities and shows for our guests so we are delighted that you enjoyed them, We shall of course congratulate the members of our team that you have mentioned for their outstanding effort. Our... More 

Winnipeg, Canada
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 5 days ago NEW

After travelling quite a ways from the airport which I was unprepared for according to the map, we came to our hotel where they confirmed we would have to pay for wifi and the room safe if we wanted them9I did not believe it since I thought that was really nickel and diming you at what is supposed to be... More 

Was this review helpful? Yes 1
London, England, United Kingdom
Senior Contributor
33 reviews 33 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We stayed here by mistake, we wanted to stay in the sister resort called pyramid which is 10 min drive away and has a much better and larger beach with turquoise water and a small 3 par golf course. They told has we could move the next day if there was a room available. In the next morning we went... More 

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OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Joao, Thank you for sharing your experience with us. We are really glad that you have enjoyed both of our resorts, either in a fun and entertained atmosphere on in a family environment. It is a shame that we did not meet your expectations at the family resort. We hope we can have the honor of welcome you once... More 

Heath, Ohio
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Our accomendations were wonderful! We have been a customer of the Oasis for the past 10 years. We have become great friends with the bellman Jorge Vera. He has provided excellent service and has always made us feel just like we were right at home. You can't put a price on that! We have also made friends with Laural and... More 

Was this review helpful? Yes
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear guest, Thank you for preference, we are extremely glad to have you year after year in our resort and make you feel just like if you were home. The fact that you always receive a great service makes us really glad, be assured that we will congratulate our staff for making your stay such an unforgettable experience, as you... More 

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago via mobile

We just returned from grand oasis Palm. Children's club is the best I've seen. Husband and I had couple of chances for adult time. I found the menu limited for children ..example no chicken fingers which is a common thing kids like. No pizzas in all the buffet locations. No plain pasta I would need to place orders. I was... More 

Was this review helpful? Yes 1
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear guest, Thank you for your review and comments. It's good to know that you enjoyed a pleasant family vacation. Besides the Kid's Club, we also have rooms designed for the kids, creative and educational activities, and entertainment for them during the day. We want to let you know that every single suggestion about our menu, and children facilities will... More 

Michigan
1 review
3 of 5 stars Reviewed 1 week ago

Saying it like it is.......Traveled with a group of 7 couples. I did not like the beach. No waves, sea shells or pretty turquoise water. We did take advantage of the sister hotel (Oasis Cancun) and enjoyed the beach, food and drinks. Elevator was slow but expected that from other reviews. We did not purchase the safe or wifi. Discovered... More 

Was this review helpful? Yes
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Patty, Thanks for staying with us and thank you for highlighting those qualities of the hotel that did not please you. We are working on implementing some changes for all of our guests so they can enjoy to the fullest without any inconveniences. It is good to know that you took advantage of our runaway program which allows you... More 

Davenport, Iowa
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Kudos to the staff of the grand oasis palm for there friendliness and efficiency. Special kudos to Eric Torres who went out of his way to assist beyond just waiting on diners. We have found the entire staff to be very helpful, friendly, and knowledgeable. If they could not get an answer they would find someone who help.

Was this review helpful? Yes 2
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Frank, We are extremely glad you received a great service, be assured that we will congratulate our staff for making your stay such a pleasant one. We would like to let you know that they are trained to provide great service to all our guests. Thank you again for your comments and we hope to welcome you back in... More 

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Additional Information about Grand Oasis Palm

Address: Boulevard Kukulkan km 4.5, Cancun 77500, Mexico (Formerly Grand Oasis Caribbean Resort)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Grand Oasis Palm 3.5*
Number of rooms: 345
Reservation Options:
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Also Known As:
Grand Oasis Palm Hotel Cancun
Grand Oasis Caribbean Beach Hotel
Grand Oasis Caribbean Resort
Hotel Style:
#41 Top resorts Hotel in Cancun
#47 On the Beach Hotel in Cancun

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