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All 172 Cancun hotels

Grand Oasis Palm

3.5 of 5 Resort (All-Inclusive)   |   Boulevard Kukulkan km 4.5, Cancun 77500, Mexico (Formerly Grand Oasis Caribbean Resort)
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Grand Oasis Palm
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68%
Ranked #62 of 172 hotels in Cancun
A recent review
4 of 5 stars reviewed 3 days ago
Samantha R Brooklyn, New York
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792 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (190)
Date | Rating
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English first
Brooklyn, New York
Reviewer
5 reviews 5 reviews
4 of 5 stars Reviewed 3 days ago NEW

I traveled here with my mother July 14-19. I'm 21 and she's 50 so it was meant to be a relaxing vacation for the two of us for celebrating milestones this year. Normally when I travel I like to stay at less touristy type of places but in Cancun there is no such thing or it is hard to come... More

Was this review helpful? Yes
Bradenton, Florida
1 review
5 of 5 stars Reviewed 4 days ago NEW

We stayed at Grand Oasis Palm July 15-19 and I highly recommend it. The most outstanding aspects were the service and the food. Keep in mind, you are going to a foreign country so you must be open to try different foods, drinks and other details. Also, keep in mind that you are going to Mexico. I am born and... More

Was this review helpful? Yes 3
Columbus, Ohio
Reviewer
4 reviews 4 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

I don't know if I qualify as an expert but this was my 24th trip to Cancun and the Riviera Maya area so I know what the better places have to offer. This was a very economical trip and since it was just myself and my 16 year old grandson we are not super particular or picky. The hotel is... More

Was this review helpful? Yes 3
Kinston
1 review
4 of 5 stars Reviewed 4 days ago NEW via mobile

This was our honeymoon! It was a great experience being our first time in Mexico. Everything was very clean and ran smoothly. Service at the resturants was a little slow. People were screaming running up and down the hallways at night. The elevators were constantly packed. And you don't get any hand towels to shower with. But the food was... More

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Reviewer
5 reviews 5 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

The resort and grounds are beautiful. Staff was nice and fast to help. Food was good and plentiful. Beach was full of palm trees and waters were clear and calm. The main issue for me was the heat. I have been to cancun nine times and I know what to normally expect as far as weather and resorts but this... More

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Beaumont, California
1 review
3 of 5 stars Reviewed 4 days ago NEW

First I would like to thank EVER, by the pool he was amazing at keeping our glasses full and hydrated, and FRANCISCO at Aires del Norte was awesome too! They alway were smiles and so delightful to us! VICTOR at the front desk was a jerk, we tried to get rooms closer because of the kids and he was a... More

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Las Vegas, Nevada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW via mobile

We stayed at grand oasis palm from 7/9/14 to7/16/14 and our stay was just great. Great service grat activities all day and the food was very good. I want to thank REYES at the front desk for helping us with our rooms also Francisco at Aires del norte restaurant and Pedro at sushi bar and buffet you guys are great.... More

Was this review helpful? Yes 1
Bali, Indonesia
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

Most of what others are saying in the previous reviews all still applies. We just returned Sunday, July 13th, 2014. After checking in with the unfriendly staff at the front desk we walked to our room which was average. But quickly noticed no washclothes in the bathroom and this continued to be a problem daily during our six night stay.... More

Was this review helpful? Yes 2
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 1 week ago

This was without doubt the worst vacation I have ever been on. I have never been ready to return home after two days on vacation. The hotel was generally clean with exception to the fountain/pond in the front entrance. There was a pretty awful smell but I think it may have been from the lagoon across the street, so I... More

Was this review helpful? Yes 4
Atención C, RP at Grand Oasis Palm, responded to this review

Dear Charlie, We appreciate your comments and we are truly sorry we were not able to meet your expectations; we try to do our best to satisfy all of our guests by providing a wide variety of services and amenities. We apologize for the inconveniences you find on you recent stay, please note that all of your comments and opinions... More

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago

Stayed here for 7 days and definitely would not go back. We got there and were "welcomed" with finding out that there was hidden fees for just about everything. Coming to Mexico every year, this trip just threw us off completely. We were forced to pay for the security/safety deposit box for every day we were going to be there... More

Was this review helpful? Yes 2
Atención C, RP at Grand Oasis Palm, responded to this review

Dear guest: We are truly sorry you had an unpleasant experience during your vacations. We appreciate you taking the time to share your comments as this helps us to provide better services in the future. Furthermore, we would like to let you know we are very devoted to our guests, and the staff is committed to understand, help and satisfy... More

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Additional Information about Grand Oasis Palm

Address: Boulevard Kukulkan km 4.5, Cancun 77500, Mexico (Formerly Grand Oasis Caribbean Resort)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Grand Oasis Palm 3.5*
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Also Known As:
Grand Oasis Palm Hotel Cancun
Grand Oasis Caribbean Beach Hotel
Grand Oasis Caribbean Resort

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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool
Hotel Style
#42 Top resorts Hotel in Cancun #50 On the Beach Hotel in Cancun
Hotel Class
Official Description (provided by the hotel)
Welcome to the Grand Oasis Palm, The Mexican Resort~ “I’m all about the kid-stuff: endless entertainment, family-friendly accommodations, child-centric restaurants and a Kids Club that’s cool as can be. But I’ve got that pampered, indulgent side, too, as a visit to my Kin Ha Spa shows – I always find plenty of fun stuff for parents to do whilethe kids are having fun. I’m Mexican and proud of it: my dancing, dining and décor reflect the culture of Cancun, with my delicioso Mexican food in the cantina and lots of activities for everyone.”Fabulous family fun the Mexican way.A magnificent all-inclusive beachfront resort, following the well established standards of our flagship five star resort Grand Oasis Cancun. The lobby offers breathtaking 3 story floor to ceiling views of the ocean, as you look through the lobby atrium past the lush gardens, and across the beautiful infinity pool. The calm glassy Caribbean Sea and flat ample sugar white sand is out of this world.All-Inclusive Facilities include: 10 Restaurants, 10 Bars, Beach Club, 2 Swimming Pools, Spa($), Fitness Center, Multi-Use Sports Court, Kids Club, Entertainment, Night Club, Smart Car($), Convention Halls and Shop($).Comfort: 345 Grand Category rooms with Kid theme rooms available, including 47 suites. All rooms include air conditioning, King Bed or 2 Double Beds, 42 Inch Flat Screen TV with Cable, Telephone ($), Internet ($), Safety Box($), Hair Dryer and Radio Alarm Clock.We offer our guest the opportunity to visit any of our other resorts during your stay with the CLUB OASIS RUNAWAY program. Day passes, preferential access to special events, show and concerts are available at the Hotel Oasis Cancun. Please contact the Oasis Plus concierge for further information. ... more   less 
Number of rooms
345

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