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Grand Oasis Palm

3.5 of 5 Boulevard Kukulkan km 4.5, Cancun 77500, Mexico (Formerly Grand Oasis Caribbean Resort)
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Grand Oasis Palm
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Grand Oasis Palm
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987 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Calgary, Canada
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We actually stayed at the Oasis Palms side. not the Grand side. You cannot eat at the Grand restaurants, which we think is crazy and it is all inclusive. The restaurant that you booked were never very busy. The staff at the hotel were excellent. WE would like to mention the activity staff, Roberto. Angel. Ivan. Oskar, Edgar, and Heidi.... More 

Was this review helpful? Yes
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This was a perfect holiday, nothing fancy but totally relaxing. Since the Winter is coming my boyfriend and I decided to go to the Caribbean and ended up at Grand Oasis Palm, which provided a good service sicne the first time you check-in. The rooms are big enough for 2 people, I have read before they were old, but I... More 

Was this review helpful? Yes 1
OasisPR, RP at Grand Oasis Palm, responded to this review

Dear Michelle, We appreciate the time you have taken to share such nice and detailed comments about our Hotel. We are happy to know you enjoyed our dining options, activities, shows, facilities and especially our excellent service. We will of course congratulate our staff for always being attentive, smiling, and helping you in everything they could. It is very pleasant... More 

Lebanon, Pennsylvania
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Bad location and small resort. Beach is not the best Cancun has to offer. Oceanfront room has only a window. We stayed 1 night and requested to move and next day moved to Grand Oasis Cancun. This was MUCH better.

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OasisPR, RP at Grand Oasis Palm, responded to this review

Dear Judy, We appreciate your comments and we are truly sorry we were not able to meet your expectations. We try to do our best to satisfy all of our guests by providing a wide variety of services. We reiterate once again our sincere apologies and we hope to you give us the opportunity of welcoming you back in the... More 

Port Saint Lucie, Florida
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

Worse vacation ever!!! the place was so run down, the people were rude, there was nothing to do except for beach and pool but when the weather is poor, there is no other entertainment. the urinal next to the buffet was full the entire week.... gross!! They had a show each night that was a complete joke, a kindergarden class... More 

Was this review helpful? Yes
OasisPR, RP at Grand Oasis Palm, responded to this review

Dear Guest, We are truly sorry you had an unpleasant experience during your vacations. We appreciate you taking the time to share your comments; this helps us to provide better services in the future. Furthermore, we would like to let you know we are very devoted to our guests, and the staff is committed to understand, help and satisfy all... More 

Dallas, Texas
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Family trip with 2 young kids during Spring Break 2014. The resort itself was fine, but it's immediately connected to, and share the property with the Oasis Palm which is cheaper/lower scale. And during the week we were there, the Oasis Palm was packed with drunk Spring Breakers, which we had hoped to avoid. And every evening, the very loud... More 

Was this review helpful? Yes
OasisPR, RP at Grand Oasis Palm, responded to this review

Dear Rebecca, Thank you very much for sharing such kind comments with TripAdvisor readers, we are pleased you enjoyed your stay with us, it was an honor having you. We greatly appreciate all the suggestions you mentioned, they certainly help us improve in order to satisfy the expectations of our future guests the best way possible. It is a pleasure... More 

Vancouver, Canada
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My family (couple with 2 teens) just returned from Grand Oasis Palm, Cancun and thoroughly enjoyed our stay at this hotel. The lobby is grand, room was clean & well appointed, great restaurants in Mexican style (the sushi bar is a bit different). Wonderful staff. From check-in w/Keyla after an overnight flight, to the engaging waiters (thanks David!). One staff... More 

Was this review helpful? Yes 1
OasisPR, RP at Grand Oasis Palm, responded to this review

Dear Nelson, It is a pleasure to know that you have enjoyed your vacations in our hotel and that you received such excellent service. We are proud to say we have a team always ready to give their best at all times to make every single one of our guests feel at home and make sure they have a wonderful... More 

Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago via mobile

The Grand Oasis Palm was a great place to stay for our first time visiting Cancun. The staff, waiters/servers, and concierge were all friendly and helpful. Enrique May, a waiter in the restaurants, was amazing! Go to the beach and soak up the sun. Hervin, is a beachside waiter and will take great care of you. There are tons of... More 

Was this review helpful? Yes 1
OasisPR, RP at Grand Oasis Palm, responded to this review

Dear Guest, Thank you very much for your kind and positive review. We are delighted you enjoyed our activities, shows and restaurants. We will surely congratulate the staff you mentioned for providing an excellent service. It was a pleasure to have you as our guest and we hope you can visit us again soon. Best regards. More 

1 review
3 of 5 stars Reviewed 2 weeks ago

If you decide to stay at the Grand Oasis Palm, you must find Ever Cordova at the pool area. He is a wonderful gentleman that will take care of you and make you feel welcome the entire time you spend at this property. Restaurants were OK, plan on eating early or you will be waiting in LONG lines to get... More 

Was this review helpful? Yes
OasisPR, RP at Grand Oasis Palm, responded to this review

Dear Steve, We appreciate your comments and we are truly sorry we were not able to meet your expectations. We try to do our best to satisfy all of our guests by providing a wide variety of different restaurants. We also renovated our facilities and restaurants recently to offer our guests a better experience. We are still making some changes... More 

Aldergrove, Canada
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

WE recently stayed at the Grand Oasis Palm in Cancun,Room was clean and comfortable,Beach was small but nice.It pretty much starts,and finishes there!!!!!The food,for lack of a better word was terrible,most times it felt like there was no real care taken in preparing the food here.Every day it was something, from raw burgers to rotten vegetables.The phrase food safe is... More 

Was this review helpful? Yes 1
OasisPR, RP at Grand Oasis Palm, responded to this review

Dear Andy, Thank you for taking the time to share your experience; this helps us recognize our areas of opportunity so we can provide a better service in the future. We will contact the departments in charge to make sure the issues are rectified. We wanted to take the opportunity to let you know that we have several different restaurants... More 

Attleboro, Massachusetts
2 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

A group of 17 of us went for Thanksgiving. The hotel was nice. with the Grand Oasis you have access to all the bars and restaurants. Be sure to learn about all the VIP extras you get. Definitely worth getting it. The Oasis Palm is right next door all part of the same area. More fun in the Oasis Palm... More 

Was this review helpful? Yes
OasisPR, RP at Grand Oasis Palm, responded to this review

Dear Bella, Thank you for your kind comments. We are pleased to know that you have enjoyed your vacations in our hotel and we are delighted to have met your expectations. It is gratifying to receive such great comments regarding members of our team. We shall of course congratulate them for their terrific work. Kind Regards More 

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Additional Information about Grand Oasis Palm

Address: Boulevard Kukulkan km 4.5, Cancun 77500, Mexico (Formerly Grand Oasis Caribbean Resort)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Grand Oasis Palm 3.5*
Number of rooms: 345
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Also Known As:
Grand Oasis Palm Hotel Cancun
Grand Oasis Caribbean Beach Hotel
Grand Oasis Caribbean Resort
Hotel Style:
#41 Top resorts Hotel in Cancun
#48 On the Beach Hotel in Cancun

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