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Grand Oasis Palm

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Boulevard Kukulkan km 4.5, Cancun 77500, Mexico (Formerly Grand Oasis Caribbean Resort)
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Grand Oasis Palm
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1,491 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (309)
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Boston
Level Contributor
47 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed yesterday NEW

Just returned from a 7 day stay at this resort (June 27-July 4). Despite a couple of challenges we had a great room, great view, very good food (and unlike others) plenty of towels :-) We found the staff overall to be very friendly and helpful - always greeted us with an "Hola" and a smile. The resort was crowded... More 

Was this review helpful? Yes 2
Pickerington, Ohio
Level Contributor
13 reviews
4 hotel reviews
3 of 5 stars Reviewed yesterday NEW

Terrible staff, rude and not committed to any type of guest satisfaction. The room was decent but the bed was hard and getting an elevator was just a HUGE hassle. I was on the 7th floor and walked most of the time bc it was easier. If you did get an elevator, your were crammed in and it was 100... More 

Was this review helpful? Yes
New Orleans, Louisiana
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 stars Reviewed yesterday NEW

First I should mention that there is some confusion as to which Oasis property this is as there are several in Cancun as well as one immediately next door. The property I'm reviewing is the Grand Oasis Palm which is in about the center of the hotel district next door to the Oasis Palm and close to the Barcelo Costa... More 

Was this review helpful? Yes 1
NY,NY
Level Contributor
5 reviews
5 hotel reviews
4 of 5 stars Reviewed yesterday NEW

Pros: I just came back july 4, 2015. The beach was beautiful and calm with plenty of seating. The pools were cleaned daily and were beautiful as well. I was traveling w the hubby and my two children. This is definitely a family friendly resort. There were many families and kids everywhere. It was a very crowded resort but I... More 

Was this review helpful? Yes 1
Calgary, Canada
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

Terrible Service with regards to my room. And not much enlglish is spoken (id say half the employees can speak a bit) Good Waiters and Polite Room service staff. Food is okay. Beachfront is nice. HOWEVER the elevator on our floor is broken (9) so we have use stairs We woke up to a flooded room We have been told... More 

Was this review helpful? Yes 3
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Mary Weiss: I feel sorry you have not let us to please you and your son during this holidays in spite of our efforts to change this wrong impression. I personally tried to explain you at the Concierge Desk that the alphabet on the keyboard is the same in English or in Spanish. I understand our Concierge Staff try... More 

New Castle, Delaware, United States
1 review
5 of 5 stars Reviewed 1 week ago

We just returned from this great resort. I have a 12yr old and I am single mother traveling alone with her, needless to say I was little apprehensive!!! The staff put my mind at ease, it was one of the safest environment, which took a load off my mind. We enjoyed every moment there the staff was great,very good food.looking... More 

Was this review helpful? Yes
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Guest, Thank you very much for sharing with the TripAdvisor community the experience you had with your family at our resort. We also wanted to hank you for recognizing the labor of our security staff located at our public areas; Our guests tranquility is one of our main priorities. We feel happy to know that we covered your expectations... More 

Odenton, Maryland
1 review
2 of 5 stars Reviewed 1 week ago

I returned from a week in Cancun and wish I would have chosen another hotel. The batenders were awesome and while I had no problem getting a drink, the ocean was very calm for the small children we were travelling with and there was no need to fight for chairs in the shade. That encompasses all of the positive things... More 

Was this review helpful? Yes
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear guest, Thank you very much for sharing your reviews with us, we really appreciate it, It is great to know that you had an amazig time at our mexican cantinas, we will congratulate our bar tenders for their outstanding work. It makes us glad that our beach area seemed ideal for spending time with your family, children love water... More 

Hamburg, New York
1 review
4 of 5 stars Reviewed 1 week ago

As a family of four, we vacationed in Cancun, MX in February 2015. We loved every minute of it. In general, the hotel was a very upbeat, busy, with friendly staff and with a hustle and bustle kind of lobby. You didn't have to go out to enjoy the nightlife. It was already in the hotel lobby, with lots of... More 

Was this review helpful? Yes 1
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Guest, Thank you very much for sharing with the TripAdvisor community the experience you had with your family at our resort. We also wanted to thank you for recognizing the labor of our entertainment staff located at our public areas; They are trained to provide fun and unforgettable experiences with our guests during the day or night. It is... More 

Florida
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 1 week ago

I returned from this property June 17, 2015. Until today, the 5 members of my family are sick. If you arrive at night: Room service might not answer the phone and you will have to go to sleep empty stomach, unless you want to go by the pool and wait about 20-30 minutes for a hot dog or hamburger. We... More 

Was this review helpful? Yes 1
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear guest, Thank you very much for sharing your experience at the hotel. First of all we really hope that you and your family are doing better. We want to take this opportunity to apologize for the inconveniences with the room service, restaurants and the floors, we are going to consider your suggestions. We would also like to say that... More 

Bowling Green, Kentucky
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 1 week ago

When we arrived it was raining and the floors in the hotel were wet and extremely slick my friend just about fell going thru the door. We stood in line for 30 to 45 minutes to check in and then were told our room was not ready and we had another hour to wait.When we finally got in our room... More 

Was this review helpful? Yes 2
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear guest, Thank you for sharing your review. We are really sorry to know that the front desk attention was not as you expected, we are now working to have no delays and prevent future discomforts, we also take this opportunity to tell you that the rooms are ready at 3 o'clock. Please accept our apologies for the inconvenience you... More 

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