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Grand Oasis Palm

3.5 of 5 Boulevard Kukulkan km 4.5, Cancun 77500, Mexico (Formerly Grand Oasis Caribbean Resort)
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Grand Oasis Palm
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Grand Oasis Palm
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1,058 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Edison, New Jersey, United States
1 review
4 of 5 stars Reviewed 3 days ago NEW

We stayed at Grand Oasis Palm from Nov 24 ~ Nov 28, 2014 and really loved it. The All Inclusive package is a MUST - since you get access to all the Oasis resorts and their restaurants. I especially liked the food at Aires del Norte. The service can be a little slow in many of the restaurants due to... More 

Was this review helpful? Yes
Denver, Colorado
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

This was Christmas gift to our family, daughter, son-in-law and grand kids. We chose this facility because it was kid friendly, it was. We spent almost $5000, to be charged for Wi-Fi and the safe was a cheap shot. We have stayed at 5 star hotels over the world and we NEVER pay for Wi-Fi and a key for the... More 

Was this review helpful? Yes 2
OasisPR, RP at Grand Oasis Palm, responded to this review

Dear Guest, We are truly sorry for the inconveniences you encountered during your stay. We appreciate you taking the time to share your experience; this helps us know our areas of opportunity so we can provide better services to all of our guests. It is nice to know you liked our entertainment and that you enjoyed the pool area and... More 

Los Angeles, California
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Good experience for first timers like us, we have 3 kids and they enjoyed it soo much, the pool and the beach were amazing. the all-inclusive package is a must! we didn't have to worry about where to eat, what to eat , and how much do we have to pay . the food is great, too many choices. our... More 

Was this review helpful? Yes 2
OasisPR, RP at Grand Oasis Palm, responded to this review

Dear TJ, Thank you for your kind comments. We are pleased to know that you have enjoyed your vacations in our hotel and we are delighted to have met your expectations. We are glad you enjoyed our daily shows and activities since we work really hard to keep our guests entertained and make sure they have an amazing time with... More 

Toronto, Ontario, Canada
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

I cant say enough about the staff at the Grande Oasis Palm they all took great care to make sure all of our needs were taken care of .The view from the 7th floor amazing, room very clean .Food was ok beach a little to tight night life was very entertaining a big thanks to Hervin our beach waiter Oliver... More 

Was this review helpful? Yes 4
OasisPR, RP at Grand Oasis Palm, responded to this review

Dear Tom, Thank you for your kind comments. We are pleased to know that you have enjoyed your vacations in our hotel and we are delighted to have met your expectations. We are glad you enjoyed our daily shows and activities since we work really hard to keep our guests entertained and make sure they have an amazing time with... More 

Cincinnati, Ohio
Reviewer
3 reviews 3 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

We returned last night from our 6 day stay at the Grand Oasis Palm. Our group of 9 consisted of 6 adults and 3 children. The purpose of our trip was to celebrate my in-law's 40th wedding anniversary, so the ages of the people vacationing with us ranged from 4 to 68. Speaking for my family of 4, we were... More 

Was this review helpful? Yes 6
OasisPR, RP at Grand Oasis Palm, responded to this review

Dear Emily, We appreciate the time you have taken to share such nice and detailed comments about our Hotel. We are happy to know you enjoyed our dining options, activities, shows, facilities and especially our excellent service. We will of course congratulate our staff for always being attentive, smiling, and helping you in everything they could. It is very pleasant... More 

Saint Albert, Alberta, Canada
1 review
3 of 5 stars Reviewed 1 week ago

Service was average in the hotel rooms, on the beach and restaurants it was great, the servers were attentive to your requests. It truly was disappointing there is no free WIFI in the rooms, which I believe should be included. Renting a safe for your valuables was expensive and should have been included with the cost of the trip. Will... More 

Was this review helpful? Yes
OasisPR, Manager at Grand Oasis Palm, responded to this review

Dear Connie P, On Behalf of Grand Oasis Palm, I thank you for visiting us recently. I would have l expect a higher rate since the service from the staff was excellent as you mentioned. As you already realized during your recent visit, our Accommodation Rates are very competitive, therefore the use of Wi-Fi and Safe is optional and include... More 

Tahlequah, Oklahoma
1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

Overall I would say that our groups experience at this resort was just okay. The rooms were nice and pools were okay, but we were wanting more of an adult experience. There were children everywhere and its not what we expected or wanted in our stay. Also the beach was not great. The properties "beach" area is more bayside; so... More 

Was this review helpful? Yes 3
OasisPR, RP at Grand Oasis Palm, responded to this review

Dear Guest, Thank you very much for sharing such kind comments with TripAdvisor readers, we are pleased you enjoyed your stay with us, it was an honor having you. We greatly appreciate all the suggestions you mentioned, they certainly help us improve in order to satisfy the expectations of our future guests the best way possible. It is a pleasure... More 

Blyth, Canada
2 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

My adult daughter and I stayed at the Grand Oasis Palm from January 6th to January 12th, 2015. We had a room on the fourth floor facing the lagoon. It was called a "sunset" room although we never saw the sun set, but rather the sun rise. Believe what you read about the elevator situation - they are extremely small,... More 

Was this review helpful? Yes 1
OasisPR, RP at Grand Oasis Palm, responded to this review

Dear Laurie, Thank you very much for sharing such kind comments with TripAdvisor readers, we are pleased you enjoyed your stay with us, it was an honor having you. We greatly appreciate all the suggestions you mentioned, they certainly help us improve in order to satisfy the expectations of our future guests the best way possible. It is a pleasure... More 

2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Service was average in most places, some of them below average some above average. The La Cantina bar was great, the boys were excellent. The newest member of the crew, Jimmy went above and beyond what was expected. It's too bad we learned about beach service on our 11th day at the hotel. Hervin was one of best servers we... More 

Was this review helpful? Yes 2
OasisPR, RP at Grand Oasis Palm, responded to this review

Dear Wayne, It is a pleasure to know that you have enjoyed your vacations in our hotel and that you received such excellent service. We are proud to say we have a team always ready to give their best at all times to make every single one of our guests feel at home and make sure they have a wonderful... More 

1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 1 week ago

I've not taken the time to do a review before but as this trip was such a disappointment I hope to help others get a better feel for this place and make a more informed decision than I did. I booked through my timeshare Interval International as a getaway trip. I booked a 2 bedroom unit and was assured by... More 

Was this review helpful? Yes 3
OasisPR, RP at Grand Oasis Palm, responded to this review

Dear Mary, Thank you for sharing your comments with us regarding your stay at our resort. We offer our sincere apologies that your time spent with us did not meet all your expectations. We would like to inform you that all your comments and opinions are considered in order to improve our service. It is important to highlight that every... More 

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Additional Information about Grand Oasis Palm

Address: Boulevard Kukulkan km 4.5, Cancun 77500, Mexico (Formerly Grand Oasis Caribbean Resort)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Grand Oasis Palm 3.5*
Number of rooms: 345
Reservation Options:
TripAdvisor is proud to partner with BookIt.com, Expedia, Caribbean Online Mgt Corp., Booking.com, Orbitz, getaroom.com, Despegar.com, Hotels.com, HotelTravel.com, Odigeo, TripOnline SA and Tingo so you can book your Grand Oasis Palm reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Grand Oasis Palm Hotel Cancun
Grand Oasis Caribbean Beach Hotel
Grand Oasis Caribbean Resort
Hotel Style:
#42 Top resorts Hotel in Cancun
#49 On the Beach Hotel in Cancun

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