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Grand Oasis Palm

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Boulevard Kukulkan km 4.5, Cancun 77500, Mexico (Formerly Grand Oasis Caribbean Resort)
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Grand Oasis Palm
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Grand Oasis Palm
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1,379 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Senior Contributor
28 reviews 28 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Our hotel attached to the oasis kept things very busy and lively in the evening. Being 6 in our 20s this made the nightlife more enjoyable. The food was okay, the staff was really nice. However, the hotel was under many renovations while we were there. The rooms (i believe we upgraded to ocean view rooms) were very nice. The... More 

Was this review helpful? Yes
Calgary, Alberta, Canada
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We arrived during Spring Break so it was a bit busy the first few days and, the quieter rooms were on the lagoon side. Most of the nightlife was at the neighbouring Oasis Palm, so this was still a family friendly resort. The beach is great and the water stays very shallow which is perfect if you have children. If... More 

Was this review helpful? Yes
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear guest, Thank you for sharing your great experience with your family at our hotel. One of our main goals is to keep our guests satisfied and with all the accommodations, we are glad to know that the staff in charge to bring you a clean and comfortable room did a great job. It is pleasant to know how much... More 

Kansas City, Missouri
Senior Reviewer
7 reviews 7 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

I read all the reviews on TripAdvisor (mostly negative). As a happy go lucky family, I figured how bad can it be-it's on the beach, right?!? STAY AWAY from snakes in khaki suits in fedoras, asking if you have received your bottle of free tequila. TIME SHARE TRAP! Very rude & aggressive! Their lies were so outrageous--they would pick us... More 

Was this review helpful? Yes
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

My relatives and friends enjoyed very much our stay here, When we checked in we received the hotel information and then we headed to our room and we were blown due to the amazing view from the beach and pool Simply great!!! We stopped by many times at the lobby to ask for information and we found Fernando the Concierge... More 

Was this review helpful? Yes 2
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

It is good to know that you enjoyed the beach and the amazing view we have in the hotel. We hope to see you soon so you can keep having memorable experiences in Cancun. Feel sure that we will congratulate the members of our concierge and beach-bar team that you have mentioned. Our staff aims to make all our guests... More 

Charlotte, North Carolina
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 1 week ago NEW

PLEASE DO NOT STAY IN THIS HOTEL!!! There are several reasons. The hotel permits people to harass guests as soon as they put one foot in the lobby. They insists in selling you some kind of time share, and do not take a no for an answer!! The restaurants are buffet type and the food is awful. They use the... More 

Was this review helpful? Yes 3
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Guest, Thank you very much for staying at the hotel, it was a pleasure to have you in this beautiful city. Please accept our sincere apologies for the external promoters and the inconveniences you had while you stayed with us, we will be paying attention on the behavior of this area to prevent future inconveniences. We would also like... More 

Sherwood Park, Canada
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

We went with our children and got a "family" room. The room was ok...it was very musty smelling ALL the time. There was nothing overly grand about the Grand Oasis Palm. The pool was fine but there were never any chairs. We spent all of our time at the Oasis Palm. The food at all restaurants was good. We usually... More 

Was this review helpful? Yes 2
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Guest, Thank you very much for sharing your reviews. Thank you for comments about our bartenders service, we continually work with our staff so they can provide all our guests an outstanding attention it does not matter how old the guest is, so we feel bad to know that you did not like how the bartenders attended the kids.... More 

Chillicothe, Ohio
1 review
5 of 5 stars Reviewed 1 week ago

We had a great first impression, Julian took care of us as if we were the only ones at the Resort! All the guys at our favorite restaurant knew what we wanted before we did, now that is what I call great service. The room was nice, we did have problems with our shower and had to call twice to... More 

Was this review helpful? Yes
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Bettina, Thank you for choosing us fot your vacations in Cancun. We are extremely happy to know you were able to enjoy our wide variety of food, drinks, pools and the amenities that you were able to have in your room. We would also like to thank you for highlighting our staff service, we continually work with our staff... More 

Saint Paul, Minnesota
2 reviews
5 of 5 stars Reviewed 1 week ago

what a wonderful place. We were met with excellant service from the time we landed. we were honestly a little cautious with the great service, we were just not used to it. We were met in the lobby by the general manager, Eduardo, who came out from behind the counter to check us in and move the process along, personally.... More 

Was this review helpful? Yes
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Guest, We are delighted to know that we met your expectations and that you had an awesome time in Cancun. Thank you for sharing your experience with us, it is pleasant to know that you liked the hotel and the personalized service that our staff brings to you, of course we will congratulate our staff members you mentioned for... More 

Chillicothe, Ohio
1 review
5 of 5 stars Reviewed 1 week ago

This was my first trip to Cancun but my friends had been their many times. The Grand Oasis Palms is absolutely beautiful. The service was excellent and all of the waiters were very professional and you did not want for a thing. It was the best vacation that i have ever had and look forward to going back next year.... More 

Was this review helpful? Yes
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Guest, We are pleased to read that you had an amazing time with us in Cancun. It is good to know that you had a great and fun attention at our facilities. We would also like to mention that our staff is prepared to give the same quality service to all of our guests. It makes us glad that... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

There are so many wonderful things I could say about this resort! Reading the bad reviews blows my mind but I guess everyone has a different opinion. First of all, this was my first time traveling to Cancun so I was really hoping it would be a good one and it sure as hell was! The staff was always so... More 

Was this review helpful? Yes 1
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear guest, We are pleased to know that you had a wonderful time with your family in Cancun. It’s good to know that you had a great and fun attention at our facilities, we shall of course congratulate our member team Eduardo for his friendly attention and remarkable work. We are glad to know that you had a memorable experience... More 

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