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Grand Oasis Palm

Boulevard Kukulkan km 4.5, Cancun 77500, Mexico (Formerly Grand Oasis Caribbean Resort)
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1 room 1 guest
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Grand Oasis Palm
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1,660 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (330)
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  • All months
    (1660)
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    (515)
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    (520)
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    (201)
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    (424)
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Surrey, Canada
1 review
5 of 5 stars Reviewed yesterday NEW

I stayed at Grand Oasis Palm with three other friends and we absolutely loved it. The resort, food, and service was amazing. Our two concierges, Jose and Fernando were so awesome and always went out of their ways to attend to our needs (Especially Jose). It was one of my friends birthday and Jose sent a cake to our room... More 

Was this review helpful? Yes
1 review
4 of 5 stars Reviewed yesterday NEW

My friends and I loved this resort! Very friendly employees, our favorite was the two concierges Jose and Fernando! Favorite place to eat was Maki Taco & snack bar with the best servers Luis and Abigail! And of course we can't forget the two awesome ladies, Gaby and Faby, at the coffee and me shop! This resort is definitely a... More 

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Houston, Texas
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Expedia inadvertently booked us at The Grand Oasis Palm instead of the Sens, so we spent two nights at GOP, and the rest of our vacation at the Sens. The Grand Oasis Palm is perfect for your family vacation. It is not perfect for a honeymoon or for couples who want romance and peace and quiet. I'm absolutely not faulting... More 

Was this review helpful? Yes 1
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Janet, Thank you for choosing our resort and stay with us during your vacations in Cancun. It is good to know that you enjoyed the pools and the beach of the resort even when you felt like it was a bit small. We also want to thank you for your suggestions about the elevator service, of course we will... More 

Richmond, Virginia
Level Contributor
5 reviews
4 of 5 stars Reviewed 5 days ago NEW

I was slightly nervous when I booked, because some reviews weren't so great, but once my boyfriend and I arrived we realized we made a great choice. From the moment we arrived and were greeted by Keyla at the front desk to the moment we left everything ws great. The cleaning staff was friendly and made sure our room was... More 

Was this review helpful? Yes
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Chandra, Thank you for your kind comments and for recommending us to the TripAdvisor community. It is completely satisfying to know that you had an amazing stay at the hotel. Thank you for highlight the service from our staff, of course we are going to congratulate the team members you mentioned for their outstanding work, we always try to... More 

Lynnwood, Washington
1 review
5 of 5 stars Reviewed 6 days ago NEW

We stayed at the Grand Oasis Palm for 5 nights in August 2015. First we got to meet Ingrid, who checked us in. She shrared with us about the hotel activities, restaurants, evening shows, etc.... Especialy, she told us that we could visit other Oasis hotels in the area. Which we went to the Oasis Cancun, spent a day there.... More 

Was this review helpful? Yes 1
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear guest, Thank you for your kind comments and for recommending us to the TripAdvisor community. It is really pleasant to know that you enjoyed the food and the drinks that you found in our different restaurants through the hotel, our chefs, barmans and cooks are always innovating to offer the best dishes to all of our guests. Thank you... More 

New Brunswick, New Jersey
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

I stayed at the Grand Oasis Palm August 10-15. I had nothing short of an amazing stay here. First off, from the moment we arrived, Carlos the concierge greeted us, he explained to us every restaurant and how they operated, activities, excursions, and making reservations for the top restaurants. He was superb, and from that day on we went to... More 

Was this review helpful? Yes 2
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Guest, Thank you for sharing your experience with us. It makes us glad that the check-in process was efficient and that you had all the information about the hotel, of course we are going to congratulate our concierge team member you just mentioned. Thank you very much for your suggestions about our beach and pool areas, of course we... More 

Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here for Spring Break and loved it. It is set up more as a family resort other than Spring Breakers. We stayed at the Grand side and was able to visit all Oasis hotels. We were able to eat, drink and enjoy the entertainment. It does not have ocean waves infact the deepest part was maybe 4 feet,... More 

Was this review helpful? Yes 1
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Rhonda, Thank you for choosing us, it is great that the hotel provided you and your family a perfect spring break. It definitely gives a family twist to this holiday season. It makes us glad that you took advantage of our Runaway program, enjoying with no extra charge, the restaurants, facilities, services and activities that we offer in our... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I visited this hotel at the beginning of the month, and visited the White Box restaurant, I HAVE TO tell that this has been the best restaurant in all La Zona Hotelera de Cancun, the food is completely outstanding and the service is amazing, these people made that restaurant very special: The chef Ignacio del Rio, he is an amazing... More 

Was this review helpful? Yes 1
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear guest, We are more than pleased with your kind comments about our hidden treasure it is truly a restaurant with a different proposal hosted by a professional team of people that make you feel special, they are always attentive to every detail and we are going to congratulate our team members for their outstanding work. Best regards. More 

Las Vegas, Nevada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

We stayed at grand oasis palm for 10 nights and we had a great time. This is our second time at the grand oasis and everything was just great, the service was excellent I would like to thank nelly our waitress at oasis palm at the la bamba sea food restaurant, she was great.Angel at maki taco sushi restaurant and... More 

Was this review helpful? Yes 1
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear Guest, Thank you very much for sharing your reviews with us. We would also like to thank you for highlighting our staff attention, we continually work with our them so they can provide to all of our guests an outstanding service and we are going to congratulate the team members you just mentioned. Best regards. More 

Los Angeles, California
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

My family of 4 (2 adults and 2 children) visited the Grand Oasis Palm Resort for a week in August 2015. We are a beach loving family and my husband and I love nothing more than lying on the beach chairs while our kids build sandcastles next to us. This beach is perfect for that - the sea is as... More 

Was this review helpful? Yes 2
OasisHotelResorts, Director General at Grand Oasis Palm, responded to this review

Dear guest, Thank you for sharing your experience. It is also pleasant that you had a smooth check in and you could enjoyed the beautiful beach at the resort from the moment you step onto the hotel, it truly makes unforgettable experiences for our guests. We also want to thank you for letting us know that you liked your room... More 

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