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All 174 Cancun hotels

Grand Oasis Palm

3.5 of 5 Resort (All-Inclusive)   |   Boulevard Kukulkan km 4.5, Cancun 77500, Mexico (Formerly Grand Oasis Caribbean Resort)
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Ranked #66 of 174 hotels in Cancun
A recent review
3 of 5 stars reviewed yesterday
kamir815 New York City, New York
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846 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (208)
Date | Rating
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English first
New York City, New York
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed yesterday NEW

We arrived at the hotel and we had to wait in line standing for a hour and half. The rooms were pretty nice. However, if you are on one of the higher floors getting there is hell. The elevators are always hot and crowded. There is a fan but, for some reason the hotel does not turn them on.

Was this review helpful? Yes
los angeles
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Good value but could do better. Beach was good for kids because did not have waves. The food was good. The ac was weak and the power went out a couple of nights. So it was really hot those two nights.

Was this review helpful? Yes
Atención C, Director General at Grand Oasis Palm, responded to this review

Dear Jim9527, We are genuinely sorry that you experienced a problem with weak AC for a couple hours on those 2 nights; it is important for us to mention that this inconvenient was caused by an external power line, but it has been solved already, in order to provide the regular comfort for our guests. Except for this isolated incident,... More

Alexandria, Virginia
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 5 days ago NEW

I have to say I was a little disappointed with this hotel mainly because I didn't enjoy the food. They had 3 restaurants that served breakfast and lunch and all 3 served the exact same thing and for dinner we found 1 restaurant where the food was good. Other than that the place was great especially for the price.

Was this review helpful? Yes 1
Atención C, PR at Grand Oasis Palm, responded to this review

Dear Marcelo, We appreciate your comments and we are truly sorry we were not able to meet your expectations. We try to do our best to satisfy all of our guests by providing a wide variety of services. We are sorry to hear that the food is limited; we offer several specialist restaurants Italian, Sushi, snacks as well as a... More

Denver, Colorado
1 review
5 of 5 stars Reviewed 6 days ago NEW

Stayed here in May of 2014 and it was an all-around amazing vacation. We had excellent service and the amenities were great! Eduardo Perez took good care of my family and went out of his way to provide us with vinegar when my daughter got sunburnt during the trip. Furthermore, Ever did a great job of taking care of us... More

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Atención C, PR at Grand Oasis Palm, responded to this review

Dear Amber, Thank you for your kind words. It gives us great pleasure to know that you had such a great time during your stay with us, it was an honor having you as a guest. We thank you for the kind comments and will of course congratulate the members of our team that you have mentioned for their outstanding... More

New York City, New York
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

After writing a review of my horrible experience at the Oasis Palm Resort, I decided to write one for the Grand Oasis Palm Resort which my girlfriend and I upgraded to within an hour of arriving to the Oasis Palm. Pros - your pick of great buffets and restaurants - Bars, bars, and more bars; all great - 2 pools... More

Was this review helpful? Yes 2
Atención C, PR at Grand Oasis Palm, responded to this review

Dear Guest, Thank you for your kind words. It gives us great pleasure to know that you had such a great time during your stay with us, it was an honor having you as a guest. We are pleased you enjoyed your stay with us and that you thought the restaurants, bars pools and facilities were great. Furthermore, thank you... More

New York
2 reviews
5 of 5 stars Reviewed 1 week ago NEW

I had a great vacation experience at Grand Oasis Palm. It was my first time visiting Mexico and I can`t wait to go back. The food was good. Nice staffs but, the best thing about this resort was the entertainment. OMG I had so much fun!!! These guys really have talent. I`ve visited others resorts but the entertainment wasn`t as... More

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Atención C, PR at Grand Oasis Palm, responded to this review

Dear Yireny, We greatly appreciate the special mention of those members of our team who helped make your stay an enjoyable one. We will of course congratulate them for their great work, as they work hard to create a great holiday experience for our guests to remember. We are delighted you enjoyed our facilities, restaurants and we are very happy... More

New York
2 reviews
5 of 5 stars Reviewed 1 week ago NEW

I had a great vacation experience at Grand Oasis Palm. It was my first time visiting Mexico and I can`t wait to go back. The food was good. Nice staffs but, the best thing about this hotel was the entertainment. OMG!!! I had so much fun!!! These guys really have talent. I`ve visited others resorts but the entertainment wasn`t as... More

Was this review helpful? Yes
Atención C, PR at Grand Oasis Palm, responded to this review

Dear Yireny, Thank you very much for your kind and positive review. We are delighted you enjoyed our restaurants, facilities and our entertainment. We aim to create unforgettable experiences and our entertainment department works hard to offer shows and activities to help achieve this. We appreciate you recommending us and we hope to see you soon again. Kind regards. More

1 review
4 of 5 stars Reviewed 1 week ago NEW

I had a nice expeience at grand oasis palm,we traveled as a group it was 10 of us plus I went with a 3 month old baby. It is good if you are going with your kids , our kids loved it. The pool area is full of fun activities all day .Robeto, Alan , and hayley (people in charge... More

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Atención C, PR at Grand Oasis Palm, responded to this review

Dear Madelyn, We are pleased to greet you and at the same time thank you for choosing our hotel during your visit to Cancun. We would also like to express our appreciation for the flattering words we received from your stay with us. We are glad you liked and enjoyed our entertainment and our specialized service. Our staff works really... More

Grove City, Ohio, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

First off, I'm not one to review ANYTHING online... I'm just not, but I felt like this warranted a good review since there seem to be so many negative ones and I'm not sure why. I researched where my boyfriend and I should stay while on vacation in Cancun for about a month and I was a little nervous to... More

Was this review helpful? Yes 1
Atención C, PR at Grand Oasis Palm, responded to this review

Dear Samantha, It is a pleasure to know that we exceeded your expectations and that you enjoyed our dining options, entertainment and especially our excellent service. We are proud to say we have a staff always ready to give their best at all times and create positive experiences for our guests. Thank you for your observations and comments, we will... More

Kearny, New Jersey
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago

Where do I begin, Mexican people are the most humble beautiful people Everyone was soooo pleasant and very friendly. I loved loved everything about this hotel. from the pool area How do I miss you guys.. ANGEL, ROBERTO, ALLAN, DIANA AND HAILEY.. YOU GUYS ROCK. I ACTUALLY FELT BAD LEAVING.. IT WAS LIKE IF I WAS LEAVING A FAMILY MEMBER... More

Was this review helpful? Yes
Atención C, PR at Grand Oasis Palm, responded to this review

Dear Maria, Thank you very much for your kind and positive review. We are delighted you enjoyed our familiar atmosphere, facilities and our entertainment. We aim to create unforgettable experiences and our entertainment department works hard to offer shows and activities to help achieve this. We appreciate you recommending us and we hope to see you soon again. Kind regards. More

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Additional Information about Grand Oasis Palm

Address: Boulevard Kukulkan km 4.5, Cancun 77500, Mexico (Formerly Grand Oasis Caribbean Resort)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Grand Oasis Palm 3.5*
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Also Known As:
Grand Oasis Palm Hotel Cancun
Grand Oasis Caribbean Beach Hotel
Grand Oasis Caribbean Resort

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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool
Hotel Style
#42 Top resorts Hotel in Cancun #51 On the Beach Hotel in Cancun #66 Business Hotel in Cancun
Hotel Class
Official Description (provided by the hotel)
"I'm all about the kid-stuff: endless entertainment, family-friendly accommodations, child-centric restaurants and a Kids Club that's cool as can be. But I've got that pampered, indulgent side, too, as a visit to my Kin Ha Spa shows - I always find plenty of fun stuff for parents to do while the kids are having fun. I'm like my sister resort, Oasis Palm - but a bit more upscale, with the extra amenities you're looking for. I'm Mexican and proud of it: my dancing, dining and decor reflect the culture of Cancun, with my delicioso Mexican food in the cantina and lots of activities for everyone". ... more   less 
Number of rooms
345

Questions & Answers

Questions? Get answers from Grand Oasis Palm staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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