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All 174 Cancun hotels

Grand Oasis Palm

3.5 of 5 Resort (All-Inclusive)   |   Boulevard Kukulkan km 4.5, Cancun 77500, Mexico (Formerly Grand Oasis Caribbean Resort)
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68%
Ranked #64 of 174 hotels in Cancun
A recent review
3 of 5 stars reviewed 6 days ago
peterhoag Pasco, Washington
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827 people have reviewed this hotel

Traveler rating
    269
    294
    133
    67
    64
See reviews for
403
200
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7
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (201)
Date | Rating
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English first
Pasco, Washington
1 review
3 of 5 stars Reviewed 6 days ago NEW

This is a very family friendly hotel. There are two pools and both are pretty big, and there is a good amount of beach space as well. As far as service, we had a great experience for the most part. The staff is excellent and there are enough bars close by to get drinks, although I think the alcohol was... More

Was this review helpful? Yes
Atención C, PR at Grand Oasis Palm, responded to this review

Dear Guest, We appreciate the time you took to share your comments with us. We sincerely apologize for the inconveniences you encountered during your stay. One of our policies is to require reservation at some of our restaurants to ensure consumer satisfaction, specialized service and comfort. We also offer several different restaurants you can enjoy without any reservation all throughout... More

Yonkers, New York
1 review
4 of 5 stars Reviewed 1 week ago NEW

The Grand Oasis is a good hotel, the buffet for dinner are ok, the a la cart restaurants are better especially the Mexican Restaurant. The breakfast selection is very good. For lunch you can either get something quick like a burger or go to one of the a la carte restarants that you have to have reservations for at dinner.... More

Was this review helpful? Yes
Atención C, PR at Grand Oasis Palm, responded to this review

Dear Guest, Thank you for your kind comments. It gives us great pleasure to know that you enjoyed your stay with us. We are glad you liked the variety of restaurants available; the hotel provides several different concepts to cater for the needs of our guests, from Mexican and Italian options to sushi and fast food. It is also gratifying... More

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago NEW

I enjoyed stating there very much and had a great time. Almost everything was excellent and I especially enjoyed the activities from the entertainment team especially Diana, Allan, and Angel. The food was very good and all the workers were nice. The pool and ocean are nice but the ocean was a bit shallow. One thing I didn't like was... More

Was this review helpful? Yes 1
Atención C, RP at Grand Oasis Palm, responded to this review

Dear Marina, We appreciate the time you have taken to give your opinion on your stay with us; it was a pleasure having you as guest. We thank you for the kind comments and will of course congratulate the members of our team that you have mentioned. Our staff aims to make all our guests feel at home and our... More

New Jersey
2 reviews
1 of 5 stars Reviewed 1 week ago

Small hotel compares to its sister properties. Under managed, overbooked, missing standard quality of something "Grand". Check-in: was chaotic, took more than an hour, nobody could find where our reservation packet was. Manager (when he was there) didn't offer any help. Crib ordered at check-in was never delivered. Room: Clean & neat, adequate towels & amenities provided. Walls are too... More

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Atención C, PR at Grand Oasis Palm, responded to this review

Dear Guest, Thank you for sharing your comments with us regarding your stay at our resort. We offer our sincere apologies that your time spent with us did not meet all your expectations. We would like to inform you that all your comments and opinions are considered in order to improve our service. It is important to highlight that every... More

Dallas, Texas, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Recently I had vacations with my family coming from Dallas tx we staid at the grand oasis palm in cancun Mexico. great place to spend time with the family. The best thing that i like was the service and the people that where serving us like hervin in the beach club and in the buffet was Francisco,Miguel, Marcela and Enrique... More

Was this review helpful? Yes 1
Atención C, RP at Grand Oasis Palm, responded to this review

Dear Sergio Loera, First and foremost thank you very much for such nice words, we work every day to deliver great vacation experiences to each and every one of our guest, thanks as well for the nice comments about our personalized service and the special mention you did on some of our staff members, we will of course congratulate them... More

Merida, Mexico
Senior Contributor
31 reviews 31 reviews
10 hotel reviews
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed 1 week ago

This is the first in many hotels I've had to stand in line for everything, Even for an Ice cream! It's perfectly clear that the hotel is not capable of handling a high occupation, so I'll give it the benefit of doubt on how they would perform under low seasons. The Worst: To me, the bed was enough to avoid... More

Was this review helpful? Yes
Atención C, PR at Grand Oasis Palm, responded to this review

Dear Alejandro, Thank you for sharing your comments with us regarding your stay at our resort. We offer our sincere apologies that your time spent with us did not meet all your expectations. We would like to inform you that all your comments and opinions are considered in order to improve our service. It is important to highlight that every... More

Boston, Massachusetts
1 review
4 of 5 stars Reviewed 1 week ago

My family (group of 4) stayed here for 6 nights and we had a great time! The room was always clean, we never had a problem with getting new towels. The a/c worked great in our rooms. All stuffs are friendly, polite and provide great service. I agree with few comments left by other members, f your main goal is... More

Was this review helpful? Yes
Atención C, PR at Grand Oasis Palm, responded to this review

Dear Guest, We appreciate the time you have taken to share such nice comments about our Hotel. We are glad you have taken advantage of our Runaway Program, where you have enjoyed the entertainment, restaurants and facilities of our Entertainment Resort. We are pleased to know you had a great time and a wonderful vacation. We look forward to seeing... More

Aurora, Illinois
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

This was the 3rd year in a row that we have stayed here. This year we had a party of 8. The bellboy "Maximo" is the best!! He took very good care of our luggage, van services. Our rooms were always very clean. Then, we continued to get wonderful service from "Ever and Marcela" at the pool side. Ever is... More

Was this review helpful? Yes 2
Atención C, RP at Grand Oasis Palm, responded to this review

Dear Jolynn, First we want to thank you for share such nice comments about us with other Tripadvisor readers, is very important for us that you leave the hotel waiting for the next time you visit us. We will of course congratulate the members of our team you have mentioned for their outstanding performance and for leave you with a... More

Vancouver, Canada
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

My criteria were simple; family friendly, kid friendly beach (between 6 and 9 olds), white sand, a wet bar, all inclusive and value. It was a fairly large group of various ages so part of the selection process was to try and appease everyone. After going through countless reviews, I approached it with a realistic expectation and with a hope... More

Was this review helpful? Yes 5
Atención C, RP at Grand Oasis Palm, responded to this review

Dear Guest, We will like to begin by thanking you for share the insights of your recent visit to Oasis palm, is always gratifying to know that we have exceed the expectations you had about our hotel and our services. We are a family resort and we’re glad to know the kids enjoyed the beach so much, its important as... More

Atlanta, GA
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 1 week ago

We were at the Grand July 26-Aug 1, 2014. When we pulled up, I questioned the cab driver because it was not the picture on my Vacation Express package. But no, it was our hotel. It was just a bad trip - air conditioning out from first afternoon until 3:00am, door keys didn't work - 3 attempts, one of only... More

Was this review helpful? Yes
Atención C, RP at Grand Oasis Palm, responded to this review

Dear Diana, We will like to begin by thank you for take the time to share the insights of your recent visit to Cancun, is very important for us to receive this kind of comments as they are our primary tool to improve our services and facilities, we’re very sorry to hear we did not meet your expectations about the... More

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Additional Information about Grand Oasis Palm

Address: Boulevard Kukulkan km 4.5, Cancun 77500, Mexico (Formerly Grand Oasis Caribbean Resort)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Grand Oasis Palm 3.5*
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Also Known As:
Grand Oasis Palm Hotel Cancun
Grand Oasis Caribbean Beach Hotel
Grand Oasis Caribbean Resort

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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool
Hotel Style
#42 Top resorts Hotel in Cancun #50 On the Beach Hotel in Cancun
Hotel Class
Official Description (provided by the hotel)
"I'm all about the kid-stuff: endless entertainment, family-friendly accommodations, child-centric restaurants and a Kids Club that's cool as can be. But I've got that pampered, indulgent side, too, as a visit to my Kin Ha Spa shows - I always find plenty of fun stuff for parents to do while the kids are having fun. I'm like my sister resort, Oasis Palm - but a bit more upscale, with the extra amenities you're looking for. I'm Mexican and proud of it: my dancing, dining and decor reflect the culture of Cancun, with my delicioso Mexican food in the cantina and lots of activities for everyone". ... more   less 
Number of rooms
345

Questions & Answers

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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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