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Dreams Sands Cancun Resort & Spa

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Blvd. Kukulkan Km 8,5. Zona Hotelera, Cancun 77500, Mexico (Formerly Grand Oasis Viva)
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Dreams Sands Cancun Resort & Spa
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Dreams Sands Cancun Resort & Spa
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1,089 Reviews from our TripAdvisor Community

Traveler rating
    421
    352
    167
    92
    57
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (329)
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There are newer reviews for Dreams Sands Cancun Resort & Spa
See the most recent reviews
Atlanta
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed May 13, 2015

I just returned home from a week of staying at Dreams Sands Cancun and man, do I wish I were back there and not home. This was my first time staying at Dreams Sands but not my first time staying at a Dreams Resort. I was traveling with my husband and another couple (who had also experienced Dreams before in... More 

Was this review helpful? Yes 6
eConciergeMartin, Social Media Assistant at Dreams Sands Cancun Resort & Spa, responded to this review

Dear metrofitmom, Thank you for sharing your feedback through this mean. Your comments are truly valuable for us, as this allow us to improve our service levels and product. You can be confident that we are taking this post further than just a review, all these points mentioned are reaching now for our management attention, as your entire satisfaction and... More 

New York
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed May 13, 2015

My Husband and i had the best time ever at dreams sands . The place is lovely the food is great the people are very friendly. We meet some amazing staff members ,will be back for sure,I Miss Cancun :)

Was this review helpful? Yes 5
eConciergeMartin, Social Media Assistant at Dreams Sands Cancun Resort & Spa, responded to this review

Dear EmpressKathyann A, Many thanks for taking the time to leave your kind words and observations following your recent stay with us at Dreams Sands Cancun Resort & Spa. We were delighted that you’ve enjoyed all the details we take pride in offering our guests. As are our regular practice, we’ve been happy to share your lovely remarks to our... More 

Leeds, United Kingdom
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed May 13, 2015

I had read the mixed reviews and was worried before we left, however, I can categorically state this was the best service we have ever received in our lives and we have been to various amazing hotels in the world including various in Dubai and the Bellagio in Las Vegas and others. The hotel team accommodated my request for Cider... More 

Was this review helpful? Yes 6
eConciergeMartin, Social Media Assistant at Dreams Sands Cancun Resort & Spa, responded to this review

Dear Liz M, We would like to thank you for choosing our resort as your host on your recent gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience on Tripadvisor. We are very happy to learn that your stay was a most pleasant one, and that... More 

Markham, Canada
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed May 12, 2015 via mobile

Not sure why people complain so much about this place but I had an amazing stay. First I like to thank Martin Juarez for being so kind and passing on my email to the Front desk manager. We were celebrating a milestone and as a result we were upgraded to 322. What a beautiful room and view it was! We... More 

Was this review helpful? Yes 6
eConciergeMartin, Social Media Assistant at Dreams Sands Cancun Resort & Spa, responded to this review

Dear bornTOtravel88, We appreciate you have taken the time to share such an enthusiastic review about your recent visit to Dreams Sands Cancun Resort & Spa. We are overjoyed to read that you’ve enjoyed your stay, especially with the service provided by Dana, Alejandra and Mauricio. Please be confident that we’ve shared your kind comments with our team as motivation... More 

Bronx, New York
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed May 11, 2015

The beach area is small. The infinity pool for adults, allowed children to swim freely. They are below Dreams resorts standards and should not book anymore until they catch up to the rest of the Dreams. There was construction throughout the property, leaks from the ceiling in the lobby by the Asian cuisine restaurant. The halls looked as if they... More 

Was this review helpful? Yes 4
eConciergeMartin, Social Media Assistant at Dreams Sands Cancun Resort & Spa, responded to this review

Dear lichur2, We appreciate the time that you have invested on writing an overview of your stay with us. There seems to have been a number of deficiencies encountered which are very atypical and not reflective of our brand experience; if this stay was marred by irregular circumstances, we can only renew our apologies and assure you that we have... More 

Destrehan, Louisiana
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed May 11, 2015

I took the time to read all of the reviews before going. I was a little skeptical after reading some of the reviews. The hotel is under new owners and it is being renovated. We did experience drainage issue with the tub and some construction going on. But the hotel was very clean and our rooms were attended to every... More 

Was this review helpful? Yes 6
eConciergeMartin, Social Media Assistant at Dreams Sands Cancun Resort & Spa, responded to this review

Dear vlbrink, We really want to thank you for reaching Dreams Sands Cancun Resort & Spa and especially for sharing your opinion with us. We truly appreciate the time invested on it. As a service oriented company, our objective is not only to fulfill, but also to surpass our guests' expectations; therefore we put our greatest interest into your opinion.... More 

Malcom, Iowa
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed May 11, 2015

We stayed here for 5 nights in February. The hotel staff were excellent and very accommodating! couldn't have asked for any nicer people. We had a great time and I would highly recommend this place. :)

Was this review helpful? Yes 4
eConciergeMartin, Social Media Assistant at Dreams Sands Cancun Resort & Spa, responded to this review

Dear Alishia T. Many thanks for taking the time to leave your kind words and observations following your recent stay with us at Dreams Sands Cancun Resort & Spa. We were delighted that you’ve enjoyed all the details we take pride in offering our guests. As are our regular practice, we’ve been happy to share your lovely remarks to our... More 

Chorley, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed May 10, 2015

After reading some of the reviews I felt I had to defend some of the negatives. The photo of the hotel does not do it justice! The heart of a good holiday is the friendliness of the staff from the kitchen porters to the waiters to the reception staff. Everyone smiled and spoke and many knew us by name. The... More 

Was this review helpful? Yes 4
eConciergeMartin, Social Media Assistant at Dreams Sands Cancun Resort & Spa, responded to this review

Dear Lynda S, Many thanks for taking the time to leave your kind words and observations following your recent stay with us at Dreams Sands Cancun Resort & Spa. We were delighted that you’ve enjoyed all the details we take pride in offering our guests. As are our regular practice, we’ve been happy to share your lovely remarks to our... More 

1 review
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed May 10, 2015 via mobile

This resort is a three star at best. It is a take over!!! The things that were seriously lacking was the entertainment, the food, and the service. The front desk needs more organization. Spa services were sub par. There were always extra charges for something. The air conditioning went down while we were there as well. It was my husband's... More 

Was this review helpful? Yes 3
eConciergeMartin, Social Media Assistant at Dreams Sands Cancun Resort & Spa, responded to this review

Dear Rubyriddler, Thank you for sharing your feedback through this mean. Your comments are truly valuable for us, as this allow us to improve our service levels and product. We have taken your comments very seriously and you can be assured that the necessary re-training measures are being instituted to prevent recurrences in the future. With this said, we look... More 

Lanc PA
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed May 9, 2015

I know we should of booked an all adults but we didn't never seen a happy child at all crying even in the resturants. I can't believe people would bring small children 2-6 years old to a resort like this. Plus room wasn't ready, air conditioning wasn't working right .And beware the staff trying to sell vacation clubs not only... More 

Was this review helpful? Yes 3
eConciergeMartin, Social Media Assistant at Dreams Sands Cancun Resort & Spa, responded to this review

Dear jerandd, Thank you for taking the time to write a review about your stay in our resort. We value your detailed suggestions as our guest’s feedback is truly important for us and we will consciously revise all of your remarks. We have taken your comments very seriously and you can be assured that the necessary re-training measures are being... More 

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