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All 172 Cancun hotels

Grand Oasis Viva

3.5 of 5 Resort (All-Inclusive)   |   Blvd. Kukulkan Km 8,5. Zona Hotelera, Cancun 77500, Mexico (Formerly Be Live Grand Viva Beach)
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Grand Oasis Viva
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57%
Ranked #80 of 172 hotels in Cancun
A recent review
4 of 5 stars reviewed 2 weeks ago
Mustangchick29_02
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890 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (212)
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There are newer reviews for Grand Oasis Viva
See the most recent reviews
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

We stayed in this hotel for 6 days. The airline lost our luggage but the hotel staff was very nice, friendly and helpful. They helped us get our luggage back the next day. Some of the breakfast buffet selections were good. The egg lady made your eggs just the way you want. The Japanese/Mexican, Italian, and Moroccan food was our... More

Was this review helpful? Yes 2
Atención C, PR at Grand Oasis Viva, responded to this review

Dear Guest, We are glad you liked the variety of restaurants available; the hotel provides several different concepts to cater for the needs of our guests. Thank you for your observations and comments, we will definitely consider them as areas of opportunity to continue providing the best service possible to all our distinguished guests. We hope to welcome you back... More

Las Vegas, Nevada
1 review
2 of 5 stars Reviewed 3 weeks ago

A glorified motel 6. Our fridge was broken; we mentioned this to the staff 4 days in a row, and no one ever fixed it. Fellow guest was staying in a VIP suite, and had no running water for 3 days!! Will never return.

Was this review helpful? Yes
Atención C, PR at Grand Oasis Viva, responded to this review

Dear Julia, First and foremost we would like to thank you for choosing us as hosts of your stay here in Cancun. We greatly appreciate your comments and will take these into account when making adjustments to our resort. We are truly sorry for the inconvenience you had regarding the fridge, be assured that we have passed these issues on... More

Atlanta, Georgia
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

I didn't have grand expectations so I can't really complain. Most of the staff were friendly and accommodating. Our room was clean and comfortable with a beautiful view. For an all inclusive , the food was disappointing. Long wait at the grill which is the only place to get food late afternoon, and only two choices. (They advertise chicken but... More

Was this review helpful? Yes 2
Atención C, PR at Grand Oasis Viva, responded to this review

Dear Guest, We appreciate your comments and we are truly sorry we were not able to meet your expectations. We try to do our best to satisfy all of our guests by providing a wide variety of services. We are sorry to hear that the food is limited, we offer several specialist restaurants like our Moroccan Italian, sushi, snacks as... More

Atlanta, Georgia
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
55 helpful votes 55 helpful votes
2 of 5 stars Reviewed 3 weeks ago

It kind of seems pointless to post a review when it’s shutting down, but I wanted those going over the next few months to be aware and prepared. So, here goes! If you are going here for an “adult oriented” vacation, change it now! Seriously, I cannot stress enough how not sexy, sensual or adult natured this hotel is. I’m... More

Was this review helpful? Yes 3
Atención C, PR at Grand Oasis Viva, responded to this review

Dear Guest, Thank you for sharing your comments with us regarding your stay at our resort. We offer our sincere apologies that your time spent with us did not meet all your expectations. We would like to inform you that all your comments and opinions are considered in order to improve our service. It is important to highlight that every... More

Salt Lake City, Utah
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

I was traveling with a group of 12 people for 6 days. Our group of friends that went was the only thing that we enjoyed on the trip. Not a single night were we able to sit at the same table. To have our fridge filled with beer and water, it was a $12 delivery charge. Anytime you wanted room... More

Was this review helpful? Yes 1
Atención C, PR at Grand Oasis Viva, responded to this review

Dear Guest, Thank you for sharing your comments with us regarding your stay at our resort. We offer our sincere apologies that your time spent with us did not meet all your expectations. We would like to inform you that all your comments and opinions are considered in order to improve our service. It is important to highlight that every... More

Huntsville, Alabama
1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

My wife and I stayed there for our recent honeymoon.. we was pleased with our stay, everyone was so humble and willing to help. We stayed a week and came home today, we have no complaints. The beach was breath taking.and the employees were the best very funny and open to make our stay great. Yes we will come back... More

Was this review helpful? Yes
Atención C, PR at Grand Oasis Viva, responded to this review

Dear Mr. and Mrs. Oden, We are pleased to greet you at the same time thank you for choosing our hotel during your visit to Cancun. Likewise express our appreciation for the flattering words we received from your stay with us. We are delighted to have met your expectations and that you had a great honeymoon. It is a pleasure... More

California Desert, California
1 review
2 of 5 stars Reviewed 3 weeks ago

We were a group of ten ,our stay was ok our all we stay six days. The buffet seem to make us sick to our stomach every time we ate there . The rooms were sort of run down and an a/c did break down as well. The alcoholic drinks were water down we never got drunk at all! The... More

Was this review helpful? Yes
Atención C, PR at Grand Oasis Viva, responded to this review

Dear Guest, We appreciate the time you have taken to share your experience with us. Please accept our apologies for the inconveniences that occurred during your stay. We wanted to let you know that our concept is an adult’s only hotel with a relaxed and serene environment. Despite this, we still offer various indoor and outdoor shows and activities to... More

Fayetteville, Arkansas
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

We started out with a group of us at the Grand Oasis Tulum before we got transferred to the Viva. The place stunk, had mold in the rooms, tiny bathrooms, was not very many people there, and the food at the buffet was terrible. We spent the first night there, and when we woke up, we had letters under our... More

Was this review helpful? Yes 1
Atención C, PR at Grand Oasis Viva, responded to this review

Dear Jeff, We are truly sorry you had an unpleasant experience during your vacations. We appreciate you taking the time to share your comments; this helps us to provide better services in the future. Furthermore, we would like to let you know we are very devoted to our guests, and the staff is committed to understand, help and satisfy all... More

London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 4 weeks ago

My wife and I stay here 14-26 jun.First room we've got with smelly bathroom,shower curtain was dirty and smelled pee. We changed room.Bigger room with good AC.But bathroom glass door was badly fixed so you can't close it. Top hinge unfixed.Shower head was broken.Reported and fixed.Balcony lamp was broken in couple peaces and hanging down. View from balcony was wonderful.Beach... More

Was this review helpful? Yes
Atención C, PR at Grand Oasis Viva, responded to this review

Dear Alex, We are truly sorry for the inconveniences you encountered during your stay. We appreciate you taking the time to share your experience; this helps us know our areas of opportunity so we can provide better services to all of our guests. We hope to have the opportunity to welcome you back again to enhance your experience and perception... More

Atlanta, Georgia
2 reviews
5 of 5 stars Reviewed 4 weeks ago

I just returned from a June 28 - July 4th stay. I booked through Vacation Express and got a fantastic deal. From discussions with others at the pool, not only did I pay less, but we were in the newer (or newly renovated) part of the hotel. Our room was great. The a/c worked great and the bathroom was clean... More

Was this review helpful? Yes
Atención C, PR at Grand Oasis Viva, responded to this review

Dear Guest, Thank you for your kind comments. We are pleased to know that you have enjoyed your vacations in our hotel and we are delighted to have met your expectations. It is gratifying to receive such great comments regarding members of our team. We shall of course congratulate them for their terrific work. We hope to see you again... More

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Additional Information about Grand Oasis Viva

Address: Blvd. Kukulkan Km 8,5. Zona Hotelera, Cancun 77500, Mexico (Formerly Be Live Grand Viva Beach)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Grand Oasis Viva 3.5*
Reservation Options:
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Also Known As:
Be Live Grand Viva Beach Hotel Cancun
Grand Oasis Viva Beach Cancun

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Amenities

Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Spa Suites Swimming Pool
Hotel Style
#39 Spa Hotel in Cancun #48 Top resorts Hotel in Cancun #59 On the Beach Hotel in Cancun
Hotel Class
Official Description (provided by the hotel)
Welcome to the Grand Oasis Viva, The Hip Resort! Oasis Loves Happiness, Are U Ready? “I’m a star – and I’m ready for my close-up: close-up to the beach, close-up to the fun. I’m exclusive, living in the hip, happening heart of Cancun, offering shopping, fine dining and nightlife as well as the picture-postcard beachfront that dreams are made of. Talk about good-looking: every one of my rooms has an ocean view! I’m bit more upscale than my sister, Oasis Viva, offering VIP treatment and extra amenities! Best of all, I’ve got a peaceful, upscale, adults-only vibe. Call me the resort that has everything… but call me.” ADULTS-ONLY. NO KIDDING.All-Inclusive Facilities include 8 Restaurants, 8 Bars, 2 Swimming Pools with Ocean Views, Spa($), Fitness Center, Entertainment, Beach Club, Smart Car($) and shop.Comfort: 165 Ocean View rooms including 26 suites. All Rooms include air conditioning, King Bed or 2 Double beds, Flat Screen TV with cable, Telephone($), Internet Wifi($), Minibar, safety box($), Radio Alarm clock, hairdryer, bathroom with amenities and ipod charger.Location: It has a prime location in the hotel zone of Cancun, 15miles from the international airport and 5 miles from the citycenter. Walking, you get to malls, bars, restaurants and theConvention Center.We offer the opportunity to visit any of our other resorts during your stay with the CLUB OASIS RUNAWAY program. Day passes, preferential access to special events, shows, concerts and golf at the Hotel Oasis Cancun. ... more   less 
Number of rooms
441

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