We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 175 Cancun hotels

Grand Oasis Viva

3.5 of 5 Resort (All-Inclusive)   |   Blvd. Kukulkan Km 8,5. Zona Hotelera, Cancun 77500, Mexico (Formerly Be Live Grand Viva Beach)
Hotel amenities
Grand Oasis Viva

Enter dates for best prices

Best prices for your stay
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
Orbitz.com Expedia.com HotelTravel.com
and 8 more sites!
55%
Ranked #84 of 175 hotels in Cancun
A recent review
3 of 5 stars reviewed 4 days ago
cha-cha1319 Paterson, New Jersey
Write a Review

688 people have reviewed this hotel

Traveler rating
    178
    201
    147
    72
    90
See reviews for
79
321
15
4
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (160)
Date | Rating
  • English first
  • French first
  • Italian first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Ottawa
Contributor
18 reviews 18 reviews
12 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

Firstly, our flight was delayed which caused a 4 hour lapse before we even reached the hotel. Upon arrival at 3 AM!, the front desk was pretty apathetic and after reading reviews we asked for a room with a balcony. They had none. They only had ONE room available on the 9th floor directly across from the elevator. When we... More

Was this review helpful? Yes 2
Paterson, New Jersey
Reviewer
5 reviews 5 reviews
4 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Hi - We traveled to this resort 2 weeks ago to celebrate a friend's birthday and actually had a great time. We knew ahead of time, based on reviews and photos, that this was not going to be a quiet, relaxing and luxurious resort. The resort itself is not trying to be that either. It's the ideal resort for a... More

Was this review helpful? Yes 2
MOOSE JAW
Senior Contributor
49 reviews 49 reviews
16 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I took my husband here for his birthday and I have to say that we had a really great, fun time! We stayed in an Ocean Spice room and it was very clean, spacious & modern with an LCD TV that had both english & spanish channels as well as 2 free adult video channels. I was a little disappointed... More

Was this review helpful? Yes 2
Atención C, RP at Grand Oasis Viva, responded to this review

Dear Guest, We are delighted that your stay with us has been such a pleasant one. We are glad you enjoyed our facilities, restaurants, service and entertainment. We aim to create unforgettable experiences and our entertainment department works hard to offer shows and activities to help achieve this. Thank you for your observations and comments, we will definitely consider them... More

2 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

Pathetic excuse for a hotel. I will never set foot in another Oasis. The hotel itself is outdated and tacky but it was clean enough and had a nice beach. The service was horrible, aside from one or two employees. The management refused to help me with any issue I had. More notably, we had booked a king bed, but... More

Was this review helpful? Yes 3
Atención C, RP at Grand Oasis Viva, responded to this review

Dear Guest, We are truly sorry that we were not able meet your expectations, we would like to sincerely apologize and let you know that all your comments and opinions are considered in order to improve our service. Furthermore, we are very devoted to our guests, and the staff is committed to understand, help and satisfy all of your needs.... More

1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We just returned from a four day and are definitely planning a return trip. The hotel was clean, staff friendly and helpful, activities and entertainment was great! The food in most of the restaurants was well done with the Moroccan restaurant being the best of all we tried. The only negatives were that one of the elevators closest to our... More

Was this review helpful? Yes 3
Atención C, RP at Grand Oasis Viva, responded to this review

Dear David, We are glad you enjoyed our adults-only hotel and our new sexy, sultry and fun environment. An important part of our effort is to create unforgettable experiences and our entertainment department works hard to offer shows and activities to achieve it. Thank you for your observations and comments, we will definitely consider them as areas of opportunity to... More

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago NEW

I went to stay at this resort for a romantic getaway with my girlfriend. Upon entering the hotel I was met with a decision to move to another oasis resort because they had overbooked their hotel. I declined simply because I had pre-purchased through orbitz the ocean spice room and I was so looking forward to staying at this hotel.... More

Was this review helpful? Yes 2
Atención C, RP at Grand Oasis Viva, responded to this review

Dear Justin, We appreciate the time you took to share your comments with us. We sincerely apologize for the inconveniences you encountered. We would like for you to contact us at info@oasishoteles.com to do a proper follow up of the situation. Best regards. More

Boston, Massachusetts
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago NEW

We had issues over how the room is reserved by Expedia. We supposed to pay $100 extra for additional person, then the hotel insisted $286. Then the receptionist at the front told me this. Really? You do not care, as long as we paid? How rude. Never again. Also contradictory to what they try to be "hip", all bar firmly... More

Was this review helpful? Yes 3
Atención C, RP at Grand Oasis Viva, responded to this review

Dear Guest, We are very devoted to our guests, and the staff is committed to understand, help and satisfy all of your needs. Thank you for letting us know the inconveniences you encountered so we can enforce and improve the service, since your comfort and satisfaction is really important to us. Furthermore, we do not take responsibility for the information... More

Longview, Washington
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago NEW

We stayed at this hotel in 2013 and had a wonderful time. The service was great. We came back April of 2014. The hotel went through some changes..... The maid service is a joke. They have no problem taking your tip, but don't clean your room. I had no coffee at all in my room and had to call to... More

Was this review helpful? Yes 2
Atención C, RP at Grand Oasis Viva, responded to this review

Dear Julie, We are truly sorry the changes we recently made did not meet your expectations. We are very devoted to our guests, and the staff is committed to help and satisfy all of your needs. Thank you for letting us know the inconveniences you encountered with our housekeeping department so we can enforce and improve the service, since your... More

Nanaimo, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed 1 week ago

My husband and I booked this hotel through groupon and stayed for 3 nights. From check in forward we had poor service. The front desk staff and management were very rude, and frankly made no attempt to rectify any issues we had. We arrived at the hotel at 10:30 am and understandably the room was not ready. We checked back... More

Was this review helpful? Yes 8
Atención C, RP at Grand Oasis Viva, responded to this review

Dear Vanessa, Thank you for sharing your experience, we would like to sincerely apologize and let you know that all your comments and opinions are considered in order to make improvements and satisfy our future guests. Furthermore, we are very devoted to our guests, and the staff is committed to understand, help and satisfy all of your needs. Thank you... More

Chicago, Illinois
2 reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

Upon check in we were told the hotel had a problem. Asked several times what kind of problem but they would not tell me. We were told that they did not have a room for us but they would put us at one of there sister resorts. The whole reason we booked at this resort was because it was adults... More

Was this review helpful? Yes 7
Atención C, RP at Grand Oasis Viva, responded to this review

Dear Andrea, We appreciate the time you took to share your comments with us. We sincerely apologize for the inconvenience we caused by accommodating you to one of our sister resorts. Despite this, additional benefits were offered for the inconveniences, taking into account your comfort and satisfaction. These benefits were stipulated in the letter that you voluntarily agreed to sign.... More

Been to Grand Oasis Viva? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Grand Oasis Viva

Also Known As:
Be Live Grand Viva Beach Hotel Cancun
Be Live Grand Viva Beach Hotel
Grand Oasis Viva Beach Cancun
Address: Blvd. Kukulkan Km 8,5. Zona Hotelera, Cancun 77500, Mexico (Formerly Be Live Grand Viva Beach)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Suites Swimming Pool
Hotel Style:
#53 Top resorts Hotel in Cancun
#63 On the Beach Hotel in Cancun
#84 Business Hotel in Cancun
#84 Spa Hotel in Cancun
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Grand Oasis Viva 3.5*
Official Description (provided by the hotel):
Welcome to the Grand Oasis Viva, The Hip Resort! Oasis Loves Happiness, Are U Ready? “I’m a star – and I’m ready for my close-up: close-up to the beach, close-up to the fun. I’m exclusive, living in the hip, happening heart of Cancun, offering shopping, fine dining and nightlife as well as the picture-postcard beachfront that dreams are made of. Talk about good-looking: every one of my rooms has an ocean view! I’m bit more upscale than my sister, Oasis Viva, offering VIP treatment and extra amenities! Best of all, I’ve got a peaceful, upscale, adults-only vibe. Call me the resort that has everything… but call me.” ADULTS-ONLY. NO KIDDING.All-Inclusive Facilities include 8 Restaurants, 8 Bars, 2 Swimming Pools with Ocean Views, Spa($), Fitness Center, Entertainment, Beach Club, Smart Car($) and shop.Comfort: 165 Ocean View rooms including 26 suites. All Rooms include air conditioning, King Bed or 2 Double beds, Flat Screen TV with cable, Telephone($), Internet Wifi($), Minibar, safety box($), Radio Alarm clock, hairdryer, bathroom with amenities and ipod charger.Location: It has a prime location in the hotel zone of Cancun, 15miles from the international airport and 5 miles from the citycenter. Walking, you get to malls, bars, restaurants and theConvention Center.We offer the opportunity to visit any of our other resorts during your stay with the CLUB OASIS RUNAWAY program. Day passes, preferential access to special events, shows, concerts and golf at the Hotel Oasis Cancun. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Expedia, HotelTravel.com, Travelocity, Booking.com, Caribbean Online Mgt Corp., Tingo, Cheap Tickets, Otel, Hotels.com and Agoda so you can book your Grand Oasis Viva reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Grand Oasis Viva, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

Bookmark for later
Save Saved
You added Grand Oasis Viva to your Saves list