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Dreams Sands Cancun Resort & Spa

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Blvd. Kukulkan Km 8,5. Zona Hotelera, Cancun 77500, Mexico (Formerly Grand Oasis Viva)
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Dreams Sands Cancun Resort & Spa
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Dreams Sands Cancun Resort & Spa
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862 reviews from our community

Traveler rating
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    144
    81
    55
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234
358
6
6
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Shelocta, Pennsylvania
2 reviews
4 of 5 stars Reviewed today NEW via mobile

so, I am writing this review as I lay in bed, still at the resort but, leaving tomorrow! I will say I was a little apprehensive about this trip because of the other reviews I have read! We traveled with 2 other couples and are used to higher end resorts but, staying within the AMresorts company! I have to say... More 

Was this review helpful? Yes 1
New York City, New York
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed yesterday NEW

to all the wonderful staff...everyone we came into contact with was so wonderful and welcoming and made my stay so comfortable,,, Absalom at the World Cafe for breakfast always got my cream and the other attendant .... I cant remember his name. Xavier at the Wave and Sands Restaurant.... just to name a few..... excellent ,,,,excellent group

Was this review helpful? Yes 1
Kansas City, Kansas
1 review
4 of 5 stars Reviewed yesterday NEW

I realize that you could go to a more expensive resort anywhere along this strip, but why? The staff here did their best to make this an enjoyable vacation, and I enjoyed every day of it!. Were there a few glitches? Yup. This is a reinvented hotel turned into a resort. On our last day there, a hot water line... More 

Was this review helpful? Yes 3
washingtonpa
Contributor
12 reviews 12 reviews
12 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed yesterday NEW

My wife and I just returned from 6 days (4-18 to 4-24) at Dreams Sands. I read many negative comments on Trip Advisor about this resort. We personally did not have any issues with the elevators,or with our room. What we found were very polite and hard working employees. We had great weather. Temps were 88-90, very sunny and no... More 

Was this review helpful? Yes 4
Atlanta, Georgia
1 review
3 of 5 stars Reviewed yesterday NEW

is a good hotel but is no 4 stars is between 2 0r 3 good cu8stomer services especially Monica Mojica. she went out or her way to take care of us, good public relations. the hotel was on construction. air conditioner did not work

Was this review helpful? Yes 1
SCARBOROUGH
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed yesterday NEW

just came back from a one week stay at the Dreams Sands in Cancun. We were a bit nervous about visiting Mexico, but the Cancun hotel strip appears to be very save. Most hotels are located on a narrow strip of land jutting out into the Gulf. I had the feeling I was in Vegas or Honolulu, with all these... More 

Was this review helpful? Yes 2
2 reviews
5 of 5 stars Reviewed yesterday NEW

The only complaint we had was that we couldn't stay longer! The resort & it's staff was wonderful. Our room was spacious & comfortable, the grounds & beach were clean & the restaurants were all top of the line! So sad to leave, but we'll be back!

Was this review helpful? Yes 3
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Oh....Where to start....Checking in was fast and simple while in line the staff comes around with champagne. I will return to Dreams again! The entertainment staff was awesome! Luis, Juan, Bernice, Laura and the rest of the gang made sure we had a blast and got us going every day with ocean volleyball, horseshoes, water aerobics, dance classes, etc! Their... More 

Was this review helpful? Yes 2
eConciergeMartin, Social Media Assistant at Dreams Sands Cancun Resort & Spa, responded to this review

Dear Sully A, We appreciate you have taken the time to share such an enthusiastic review about your recent visit to Dreams Sands Cancun Resort & Spa. We are overjoyed to read that you’ve enjoyed your stay, specially with our entertainment team. Please be confident that we’ve shared your kind comments with our team as motivation to keep up with... More 

Brigantine
2 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

We have been to Cancun many times, always trying different places, but I will return to Dreams again! The activities staff was awesome! Luis and the rest of the gang made sure we had a blast and got us going everyday with ocean volleyball, horseshoes, aerobics, dance classes, etc! Their energy was never ending and they are a credit to... More 

Was this review helpful? Yes 6
eConciergeMartin, Social Media Assistant at Dreams Sands Cancun Resort & Spa, responded to this review

Dear Robelavi6, Many thanks for taking the time to leave your kind words and observations following your recent stay with us at Dreams Sands Cancun Resort & Spa. We were delighted that you’ve enjoyed all the details we take pride in offering our guests. As are our regular practice, we’ve been happy to share your lovely remarks to our team... More 

Canada
Contributor
16 reviews 16 reviews
11 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

i understand some of the negative reviews, i will address them first and then tell you all the great things about the Dreams Sands Resort. I have heard the complaint that the bathtubs don't drain, I believe drainage is a major problem for the resort. I did not have a bathtub but the other two couples did and one of... More 

Was this review helpful? Yes 6
eConciergeMartin, Social Media Assistant at Dreams Sands Cancun Resort & Spa, responded to this review

Dear JennerCanada, On behalf of the staff and Management of our resort we would like to thank you for taking the time to post a review of your experience with us. It was a pleasure being your hosts during your recent gateway to the Mexican Caribbean. We are very happy to learn that your stay was a most pleasant one,... More 

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