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Dreams Sands Cancun Resort & Spa

4.0 of 5 Blvd. Kukulkan Km 8,5. Zona Hotelera, Cancun 77500, Mexico (Formerly Grand Oasis Viva)
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Dreams Sands Cancun Resort & Spa
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Dreams Sands Cancun Resort & Spa
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415 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Mexico City, Mexico
Reviewer
3 reviews 3 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We had stayed at the Dreams Punta Cancún before and our experience there was SUPERB. The staff was extremely well trained for excellent service. Granted we had been there in low season and just visited the Sands which is HIGH season and they usually enjoy a significantly higher occupancy rate vs. the average of the area due to their high... More 

Was this review helpful? Yes 7
Charlotte, North Carolina
Contributor
17 reviews 17 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

During my stay at this hotel, I experienced great service which to me is a plus...now the location of this hotel (beach wise) is indeed a good one because the ocean looks like a pool, no waves at all just calm water..although I do think that the all inclusive buffet should have more variety of foods.

Was this review helpful? Yes 2
Austin, Texas
2 reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

Ouch. Not the holiday experience we were expecting. 1. We paid for an upgrade to Ocean Front...and got a view of concrete. 2. Unlimited WAITING. Wait for restaurant to open (late). Wait for bathroom (one stall for the entire men's beach crowd). Wait for restaurant to open additional tables. Wait for room to be ready. 3. Rooms are noisy. You... More 

Was this review helpful? Yes 8
eConciergeMartin, Social Media Assistant at Dreams Sands Cancun Resort & Spa, responded to this review

Dear markjansen, We appreciate the time that you have invested on writing an overview of your stay with us. There seems to have been a number of deficiencies encountered which are very atypical and not reflective of our brand experience; if this stay was marred by irregular circumstances, we can only renew our apologies and assure you that we have... More 

1 review
5 of 5 stars Reviewed 3 days ago NEW

We stayed for 7 days and absolutely loved it. We were nervous before going because of the bad reviews, but we were still very satisfied with everything. Our room was ready when we arrived and we even received a free upgrade to a full ocean balcony room. I think I spent more time on our balcony than the beach because... More 

Was this review helpful? Yes 5
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We stayed here in Nov and although there are a few areas that need to be improved in this hotel it is not as bad as the reviews say it is. Yes it is still dated, and you can in certain parts of the hotel see work going on and can hear it- but that seriously doesn't ruin your holiday... More 

Was this review helpful? Yes 7
Corby, United Kingdom
1 review
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

Now we've had time to reflect on our recent 2 weeks at Dreams Sands we felt we needed to share our experience. We visited between 22nd November & 6th December . Like everybody else we met whilst there, we had their reservations prior to arriving, due to some negative & we feel very harsh reviews. First impressions when you enter... More 

Was this review helpful? Yes 12
eConciergeMartin, Social Media Assistant at Dreams Sands Cancun Resort & Spa, responded to this review

Dear Neile L, We would like to thank you for choosing our resort as your host on your recent gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience on Tripadvisor. It's our most pleasure to learn that your stay was a wonderful one while you were... More 

Cental USA
Reviewer
4 reviews 4 reviews
4 hotel reviews
24 helpful votes 24 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

This hotel was not up to Dreams quality, nor was it up to Apple rated standards. The resort was advertised as new - it was far from new and was in te process of being renovated - loudly at some points. Apple clearly misrepresented the property from the start. It didn't get much better from there. The service was non-existent... More 

Was this review helpful? Yes 13
eConciergeMartin, Social Media Assistant at Dreams Sands Cancun Resort & Spa, responded to this review

Dear jmj57, Thank you for sharing your feedback through this mean. Your comments are truly valuable for us, as this allow us to improve our service levels and product. There seems to have been a number of deficiencies encountered which are very atypical and not reflective of our brand experience; if this stay was marred by irregular circumstances, we can... More 

west michigan
Senior Contributor
37 reviews 37 reviews
24 hotel reviews
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

We are here right now and this place is great! I can't figure out where the negative reviews are coming from. Because of the deal offered because it was a "new" hotel we were able to afford to come over Christmas. We have never been to a Dreams hotel but this is our 6th time to Mexico. You can tell... More 

Was this review helpful? Yes 8
Manchester
1 review
4 of 5 stars Reviewed 6 days ago NEW

Stayed for 2 weeks don't believe all the bad reviews!!! Had a lovely holiday, only complaint we had is the menus don't change,same thing every night in all the restaurants !!! They need to vary their menus, also food could be hotter. Staff are wonderful couldn't do enough for you.

Was this review helpful? Yes 5
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

Don't do it! We got suckered in even after reading all the horrible reviews because the price was too good to pass up. We wish we would have spent the extra money and stayed somewhere else. This place is literally in shambles. They shouldn't be open yet. I actually feel bad for the Dreams company for buying this place, I... More 

Was this review helpful? Yes 10
eConciergeMartin, Socia Media Assistant at Dreams Sands Cancun Resort & Spa, responded to this review

Dear Christinelaine11, Thank you for taking the time to write a review about your stay in our resort. We value your detailed suggestions as our guest’s feedback is truly important for us and we will consciously revise all of your remarks. We have taken your comments very seriously as there seems to be a number of deficiencies encountered which are... More 

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Additional Information about Dreams Sands Cancun Resort & Spa

Address: Blvd. Kukulkan Km 8,5. Zona Hotelera, Cancun 77500, Mexico (Formerly Grand Oasis Viva)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Dreams Sands Cancun Resort & Spa 4*
Number of rooms: 438
Reservation Options:
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Also Known As:
Be Live Grand Viva Beach Hotel Cancun
Grand Oasis Viva Beach Cancun
Hotel Style:
#35 Luxury Hotel in Cancun
#43 Spa Hotel in Cancun
#48 Top resorts Hotel in Cancun
#60 On the Beach Hotel in Cancun

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