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Dreams Sands Cancun Resort & Spa

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Blvd. Kukulkan Km 8,5. Zona Hotelera, Cancun 77500, Mexico (Formerly Grand Oasis Viva)
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Dreams Sands Cancun Resort & Spa
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Dreams Sands Cancun Resort & Spa
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1,195 Reviews from our TripAdvisor Community

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Traveler rating
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    378
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed yesterday NEW

The hotel is ok, the rooms are nice but the hallway and elevators are a bit warm. The entertainment is wonderful and fun. The food is very good and we got special attention for our various food allergies. The staff is very sweet and accommodating. We loved the food and beverage director Gonzalo for the attention to detail with how... More 

Was this review helpful? Yes 1
Montreal, Canada
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed yesterday NEW

Location: Proximity to airport: About 25-30 minutes Excellent location, walking distance to places like Carlos and Charlie’s, Senor Frogs, Coco Bongo, etc. Close proximity to restaurants, clubs, La Isla, shopping, downtown, markets and ferry to Isla Mujeres. Lots to see or do from this area. Local Transportation: Easy to take buses up and down Hotel Zone (and beyond) for approx.... More 

Was this review helpful? Yes 3
Niagara Falls, Canada
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed yesterday NEW

Great food and friendly staff are the highlites of this hotel. The beach area and ocean are very good. Lots of shallow area for younger children. Very clean throughout. All restaurants exceptional even the Buffett. Very good selection of entertainment as well. Another great bonus is the free wi fi. Only real issue is if you stay in older section... More 

Was this review helpful? Yes 2
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Our family stayed at Dreams Sands Cancun for two weeks in July 2015. We had a terrific stay there, and here is a breakdown of our experience. BEACH: the beach is beautiful, with lots of white, soft, fluffy sand. There is a huge shallow area for swimming and sea volleyball, and an inflatable climbing structure for the kids.there is some... More 

Was this review helpful? Yes 4
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Fantastic resort, great food and incredible service especially from Paulina, Elvia and Jonathan at the coco cafe!!! The entertainment was first class and the view from our room was out of this world. This is our second Dreams resort and we are going to a third in March!

Was this review helpful? Yes 3
1 review
5 of 5 stars Reviewed 4 days ago NEW

Hotel is awesome!! Great service, shows, rooms, environment, everything is just beautiful and clean in the Hotel. They always entertain guest, there's just so much to enjoy. Food was great!! Lots of restaurants to choose from, room service was fast!! Pool area is clean and nice. The best of all was the Beach you walk out the Lobby and there... More 

Was this review helpful? Yes 3
eConciergeMartin, Social Media Assistant at Dreams Sands Cancun Resort & Spa, responded to this review

Dear Past Cynthia J, We are very happy to learn that your stay was a most pleasant one, and that you were highly satisfied with our service. We have strived to deliver the most memorable experience to our valued guest. We highly appreciate your gracious comments here and have shared it with our team. We sincerely look forward to welcome... More 

London, United Kingdom
1 review
3 of 5 stars Reviewed 4 days ago NEW

When we arrived checked in NO DOUBLE BEDS AVAILABLE FOR OUR TEENAGERS BOY AND GIRL!! Still sharing up to now!! NO phones in room for week so no room service... Dreams have brought this hotel 8 months ago..... NOT NOT on any level the same as any Other Dreams we have visited... Half the things not working for the kids..... More 

Was this review helpful? Yes 2
eConciergeMartin, Social Media Assistant at Dreams Sands Cancun Resort & Spa, responded to this review

Dear gail p, We appreciate that you share with us your comments, as they are our only and confident tool to improve. As you are still in the property, we kindly would like to invite you to reach us at the Preferred Club, where our management will be more than gald to assist you. Your remarks are truly valuable for... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

The beach is wonderful! So close to the hotel, plenty of lounge chairs, calm and clear water. The pools are nice with several nooks to hang out. You can bring inflatables in the pool to float. The food was of good quality. Some Apple resorts seem to use a lesser quality of meat or desserts but I was surprised how... More 

Was this review helpful? Yes 2
eConciergeMartin, Social Media Assistant at Dreams Sands Cancun Resort & Spa, responded to this review

Dear Kelly M, Thank you for sharing your feedback through this mean. Your comments are truly valuable for us, as this allow us to improve our service levels and product. Please be certain that all your feedback have reached our Management and we will work in our highs and lows. Once again, we appreciate your kind comments of our resort... More 

New Hope, Pennsylvania
Level Contributor
44 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We had a lovely time at the hotel but a few things need attention. The food was decent, some of the restaurants better than others, the staff was terrific, especially Enrique on the concierge level. The beach was clean and wonderful, the water was amazing. The chaises with umbrellas are fast to go each morning, get out there and put... More 

Was this review helpful? Yes 3
eConciergeMartin, Social Media Assistant at Dreams Sands Cancun Resort & Spa, responded to this review

Dear Jackie O, We appreciate the time that you have invested on writing an overview of your stay with us. We have taken note in our opportunity areas kindly mentioned on your overview. Please feel confident that we will take the proper measures to prevent reoccurrences like this in the future. We do however hope that, as we continue to... More 

Thatcham, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Have just returned from an amazing week in dreams sands cancun can't fault the hotel, they can't do enough for you. Will defiantly be going back, lovely size bedrooms and air con, the hotel is straight on the beach and the sea is lovely and blue.

Was this review helpful? Yes 6
eConciergeMartin, Social Media Assistant at Dreams Sands Cancun Resort & Spa, responded to this review

Dear donnar1982, We are very happy to learn that your stay was a most pleasant one, and that you were highly satisfied with our service. We have strived to deliver the most memorable experience to our valued guest. We highly appreciate your gracious comments here and have shared it with our team. We sincerely look forward to welcome you back... More 

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