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Dreams Sands Cancun Resort & Spa

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Blvd. Kukulkan Km 8,5. Zona Hotelera, Cancun 77500, Mexico (Formerly Grand Oasis Viva)
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Dreams Sands Cancun Resort & Spa
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Dreams Sands Cancun Resort & Spa
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855 reviews from our community

Traveler rating
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234
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6
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (266)
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1 review
5 of 5 stars Reviewed 2 days ago NEW

Oh....Where to start....Checking in was fast and simple while in line the staff comes around with champagne. I will return to Dreams again! The entertainment staff was awesome! Luis, Juan, Bernice, Laura and the rest of the gang made sure we had a blast and got us going every day with ocean volleyball, horseshoes, water aerobics, dance classes, etc! Their... More 

Was this review helpful? Yes 2
eConciergeMartin, Social Media Assistant at Dreams Sands Cancun Resort & Spa, responded to this review

Dear Sully A, We appreciate you have taken the time to share such an enthusiastic review about your recent visit to Dreams Sands Cancun Resort & Spa. We are overjoyed to read that you’ve enjoyed your stay, specially with our entertainment team. Please be confident that we’ve shared your kind comments with our team as motivation to keep up with... More 

Brigantine
2 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

We have been to Cancun many times, always trying different places, but I will return to Dreams again! The activities staff was awesome! Luis and the rest of the gang made sure we had a blast and got us going everyday with ocean volleyball, horseshoes, aerobics, dance classes, etc! Their energy was never ending and they are a credit to... More 

Was this review helpful? Yes 4
eConciergeMartin, Social Media Assistant at Dreams Sands Cancun Resort & Spa, responded to this review

Dear Robelavi6, Many thanks for taking the time to leave your kind words and observations following your recent stay with us at Dreams Sands Cancun Resort & Spa. We were delighted that you’ve enjoyed all the details we take pride in offering our guests. As are our regular practice, we’ve been happy to share your lovely remarks to our team... More 

Canada
Contributor
16 reviews 16 reviews
11 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

i understand some of the negative reviews, i will address them first and then tell you all the great things about the Dreams Sands Resort. I have heard the complaint that the bathtubs don't drain, I believe drainage is a major problem for the resort. I did not have a bathtub but the other two couples did and one of... More 

Was this review helpful? Yes 5
eConciergeMartin, Social Media Assistant at Dreams Sands Cancun Resort & Spa, responded to this review

Dear JennerCanada, On behalf of the staff and Management of our resort we would like to thank you for taking the time to post a review of your experience with us. It was a pleasure being your hosts during your recent gateway to the Mexican Caribbean. We are very happy to learn that your stay was a most pleasant one,... More 

Halifax, NS
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

I feel that in most cases you get what you pay for. We booked this resort knowing this year we wanted to spend less then usual so I was not surprised by this spot. I wanted to pay less so I got less. The beds were hard, the food o.k. It was a small resort that felt cramped at times.... More 

Was this review helpful? Yes 4
Canton, Ohio
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Although we had fun on our trip. The hotel was presented to us as "brand new" and it was not. The rooms were nice when you walked in until you looked around. The lobby and restaurants looked newer. The keycard for the door didn't work everyday, the lights burned out, maid threw away our stack of information and pamphlets and... More 

Was this review helpful? Yes 4
eConciergeMartin, Social Media Assistant at Dreams Sands Cancun Resort & Spa, responded to this review

Dear Michelle T, We really want to thank you for reaching Dreams Sands Cancun Resort & Spa and especially for sharing your opinion with us. We truly appreciate the time invested on it. As a service oriented company, our objective is not only to fulfill, but also to surpass our guests' expectations; therefore we put our greatest interest into your... More 

Long Island, New York
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

My wife and I have traveled on several occasions to cancun. We always have stayed at the higher end resorts (El Dorado Royale, Excellence, etc). This time we were trying to do a trip on a budget and our travel agent had recommended the sands. We were very impressed! I broke down to make it simple the pros and cons.... More 

Was this review helpful? Yes 4
eConciergeMartin, Social Media Assistant at Dreams Sands Cancun Resort & Spa, responded to this review

Dear Peter V, On behalf of Dreams Sands Cancun Resort & Spa Management and staff, we cannot missed this opportunity to express our gratitude for writing a sincere review about your stay with us. We truly appreciate all your remarks and positive attitude, please be certain that we take all your comments very seriously, since they help us to improve... More 

Dublin, Ireland
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We stayed at Dream Sands from 9th - 14th April. From the moment we stepped in the doors we were impressed. We were given cold towels and a glass of champagne at reception, then after we checked in our bags were brought to our room. The room was nice with a mini bar, which was filled with Water, sodas and... More 

Was this review helpful? Yes 3
eConciergeMartin, Socila Media Assistant at Dreams Sands Cancun Resort & Spa, responded to this review

Dear dublingirl1979, We would like to thank you for choosing our resort as your host on your recent gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience on Tripadvisor. We are very happy to learn that your stay was a most pleasant one, and that you... More 

New Jersey
2 reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

At Check in they tried to upsell my wife and I to a room with a better view of the ocean. After showing us two different rooms with up charges of 280.00 and 440.00 we respectfully declined and ended up on the second floor overlooking the hotel cooling system with on a slight view of the ocean. The room was... More 

Was this review helpful? Yes 6
Winneconne, Wisconsin
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Visited Cancun March 2015 and stayed Dreams Sands Cancun. Weather was perfect, resort was beyond what I expected. I read the previous reviews and was a bit concerned but there was nothing to worry about. Resort was clean, staff very friendly and food was great. I didn't like the fact the restaurants closed down for specific times of the day... More 

Was this review helpful? Yes 2
eConciergeMartin, Social Media Assistant at Dreams Sands Cancun Resort & Spa, responded to this review

Dear Pat M, It is a pleasure to read through such a detailed overview of your visit to Dreams Sands Cancun Resort & Spa. We sincerely appreciate the time invested on writing this review. We sincerely look forward to welcome you back on a future occasion and provide you with the exceptional quality and service that characterizes our brand and... More 

Cleveland, Ohio
2 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I admit I was nervous after reading everything. And while the resort is not perfect, it was great for what we wanted. Food was expectional in all the restaurants, with no real wait. Crepes and ice cream in the lobby was awesome! Staff was attentive and helpful. Nightly shows were really good. We did have to move because we wanted... More 

Was this review helpful? Yes 5
eConciergeMartin, Social Media Assistant at Dreams Sands Cancun Resort & Spa, responded to this review

Dear Joan R, We really want to thank you for reaching Dreams Sands Cancun Resort & Spa and especially for sharing your opinion with us. We truly appreciate the time invested on it. As a service oriented company, our objective is not only to fulfill, but also to surpass our guests' expectations; therefore we put our greatest interest into your... More 

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