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Dreams Sands Cancun Resort & Spa

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Blvd. Kukulkan Km 8,5. Zona Hotelera, Cancun 77500, Mexico (Formerly Grand Oasis Viva)
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Dreams Sands Cancun Resort & Spa
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Dreams Sands Cancun Resort & Spa
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1,106 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Hollywood, Florida
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed yesterday NEW

This hotel has pros and cons Pros: 1. Very clean 2. Good customer service 3. For our anniversary: anniversary banner on the door, breakfast in the room, and champagne 4. Restaurant food is good Cons: 1. Buffet food is bad 2. Promised us partial ocean view we revived the view of a tree 3. So hot everywhere you go 4.... More 

Was this review helpful? Yes 1
Ogdensburg, New York
1 review
5 of 5 stars Reviewed 2 days ago NEW

This resort was amazing and the service was incredible. There was always something to do for activities and I absolutely loved hanging with Adrian, Luis, and Clara (the entertainment crew). The food was awesome and I will definitely be going back next year or at least to another Dream Sands resort.

Was this review helpful? Yes 3
Sterling, Virginia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 days ago NEW

I apologize in advance for a pretty lengthy review. I usually don't write a review, unless the place was either super nice or there was something I really didn't like. I don't see how this resort was rated a 4 star hotel. It wasn't terrible, but it definitely didn't leave up to a 4 star experience. My friend and I... More 

Was this review helpful? Yes 1
4 of 5 stars Reviewed 4 days ago NEW via mobile

We enjoyed our stay and had an amazing room!! The staff was amazing. The beach had a lot of sea weed but they did their best to clean it up. I would recommend this resort. I think we ate Mexican every single night becaus it was amazing!

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5 of 5 stars Reviewed 4 days ago NEW via mobile

This hotel was most definitely a wonderful experience. From the moment I walked in I was awed at the beauty of the hotel. Not only is it gorgeous, but it is also equipped with some of the best staff I've seen. From helpful front desk clerks to persistent house keeping, the staff ensured that you had everything you needed; however,... More 

Was this review helpful? Yes 1
Fort Walton Beach, Florida
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

On checking in I was confronted with unpleasant front desk staff. I had booked through Orbitz and asked for 2 rooms connecting. I even called the hotel the same day I booked, which was 3 months prior, and was told that wasn't a problem. But when we got there, they said they couldn't do that. I told the unpleasant person... More 

Was this review helpful? Yes 4
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW via mobile

We had ocean view with balcony room defiantly worth it. Very nice views. Everything was very clean. Beach is beautiful with white sand. You don't need reservations to the restaurants which is nice. Food was good, staff was friendly. Great location to night life, 10min walk. Only downfall is that they try to get you as soon as you check... More 

Was this review helpful? Yes 1
So. Dakota
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 stars Reviewed 1 week ago

My first time to cancun and stayed at dreams sands-I usually stay in Riveria Maya. Very nice but small hotel, staff friendly and food exceptional. Had a nicer beach area than most in the vacinity. Not a place to go if you want some grownup time-tons of very small children in the pool at pool bar all over the place,... More 

Was this review helpful? Yes 3
Scappoose, Oregon
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 1 week ago

Awesome beach at this resort. Our room was really nice and had a great view. The only thing missing was a balcony. The food at breakfast was excellent. Theodora cooked excellent eggs everyday for my husband. She also helped him with his Spanish. Every morning we sat in Absalon's section to eat. He treated us great everyday. Drink service on... More 

Was this review helpful? Yes 4
Nevada
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago

My whole family enjoyed our stay. The view from the hotel was beautiful and the service was excellent. Everyone was polite and greeted us. The food was delicious and the buffet has a large variety. Didn't care much about the Chinese restaurant, had to wait for a long time and food wasn't as good as other restaurants. We took a... More 

Was this review helpful? Yes 6
eConciergeMartin, Social Media Assistant at Dreams Sands Cancun Resort & Spa, responded to this review

Dear Faye C, Thank you for taking the time to share such a detailed overview of your stay through this mean. Our guest’s feedback is truly appreciated in our constant commitment to improve our service levels. We have taken note in our opportunity areas kindly mentioned on your overview. Please feel confident that we will take the proper measures to... More 

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