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Dreams Sands Cancun Resort & Spa

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Blvd. Kukulkan Km 8,5. Zona Hotelera, Cancun 77500, Mexico (Formerly Grand Oasis Viva)
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1 room 1 guest
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Dreams Sands Cancun Resort & Spa
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1,261 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (357)
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Merrick, New York
1 review
2 of 5 stars Reviewed 2 days ago NEW

The hotel needs work, the lobby needs air conditioning, and don't be fooled, they do not purify the water!! My family and I were there last week and we're still suffering from stomach issues! Also, we got food poisoning from the waves restaurant. Don't eat their scallops!! Beware!!!! The water is obviously beautiful, its Mexico. The snorkeling was great. We... More 

Was this review helpful? Yes
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

My family and I had a great time for a week at this resort, the staff was really welcoming and helpful and I felt like my kids were in a safe atmosphere. Every window has an amazing view of the ocean or the bay with torquoise waters. A shot out to Luis with the entertainment team who made all the... More 

Was this review helpful? Yes 2
Montreal, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

In spite of the mixed reviews of this resort being opened for only a year under the Dreams banner, we were very pleased with the services and offerings they had. Yes, the elevators were small but we had no issues with wait time. Air conditioning could be a bit more cooler in the lobby but great in the rooms. WiFi... More 

Was this review helpful? Yes 2
Montreal, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

The staff was nice and really helpful. I didn't know there was room service until the last day, food was really good. We were 6 guys that went to party and it wasn't a party resort. Even though we had a good time. There was some other young people around and the staff was young too. "Marlene" was really nice... More 

Was this review helpful? Yes 1
1 review
5 of 5 stars Reviewed 4 days ago NEW

We would like to say a huge Thank You to all the staff at Dream Sands for making our honeymoon truly amazing! We have been treated so well by each and every member of staff we met, especially Josue in Himitsu restaurant who went the extra mile preparing beautiful desserts for us! The accommodation and facilities were next to none... More 

Was this review helpful? Yes
eConciergeMartin, Social Media Assistant at Dreams Sands Cancun Resort & Spa, responded to this review

Dear Elaine M, We appreciate you have taken the time to share such an enthusiastic review about your recent visit to Dreams Sands Cancun Resort & Spa. We are overjoyed to read that you’ve enjoyed your stay, specially with Josue service. Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our... More 

Milwaukee, Wisconsin
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

As a returning guest to Dreams Sands, I would like to again compliment the staff on their exceptional service. We plan to return – again - in December, 2015. Many of the staff at the resort in May 2015 were there during our previous trip in December 2014, and we were very excited to see them! And, best of all,... More 

Was this review helpful? Yes 2
Baldwin Park, California, United States
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

My review is based on our stay in August 2015 on our experience during the stay (places and activities). Total stay is 4 nights 5 days, all inclusive trip. It was a girlfriends-trip, but not the party "woohooo" type :p We are 2 adults 40-50 looking for a nice vacation, not too fancy, just friendly, relaxing and a good clean... More 

Was this review helpful? Yes 9
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Such an amazing hotel. The best location for the beach, so much to do, food amazing in all restaurants and even in the buffet with lots of variety every day. Clean, friendly, incredible. Must try a lemon daiquiri in the sun - so refreshing!! 10/10

Was this review helpful? Yes 4
eConciergeMartin, Social Media Assistant at Dreams Sands Cancun Resort & Spa, responded to this review

Dear ljaynew, It is a pleasure to read through such a detailed overview of your visit to Dreams Sands Cancun Resort & Spa. We sincerely appreciate the time invested on writing this review. We sincerely look forward to welcome you back on a future occasion and provide you with the exceptional quality and service that characterizes our brand and resort.... More 

1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

The wedding for my son and his new bride was beautiful and they all had a blast. The only complaint I have is the wedding planner disappeared and left us. I had to ask her what she wanted me (the grooms mother) to do. That was the first and last time I saw her. However the ceremony and the official... More 

Was this review helpful? Yes 3
New Smyrna Beach, Florida
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago

The people are incredibly friendly, consistent with Mexico in general. The food is average 'at best.' The service is terrible -- very, very slow! Very much a family place -- not ideal for couples. Even the adult pool allows children, even though it is not supposed to. We're on the 'preferred' floor and the Wifi is iffy at times. Not... More 

Was this review helpful? Yes 2
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