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Dreams Sands Cancun Resort & Spa

4.0 of 5 Blvd. Kukulkan Km 8,5. Zona Hotelera, Cancun 77500, Mexico (Formerly Grand Oasis Viva)
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Dreams Sands Cancun Resort & Spa
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Dreams Sands Cancun Resort & Spa
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308 reviews from our community

Traveler rating
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    55
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    30
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60
138
4
3
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Glasgow, Scotland
Senior Contributor
46 reviews 46 reviews
27 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed yesterday NEW

As per previous reviewers, we became concerned as our stay approached but have returned with a clear sense things are on the up and that staff are working hard to achieve excellence. Yes, the hotel fabric is scruffy here and there and perhaps the renovations were a bit hurried and superficial. On arrival after a long haul, were quickly checked... More

Was this review helpful? Yes 4
Lillingstone Lovell, United Kingdom
Contributor
15 reviews 15 reviews
7 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

From arrival we were handed a glass of sparkling wine and a cold flannel, ask for a quiet room and tell them of any celebrations..Luggage was immediately taken up to our room, Tell the timeshare people No. the hotel was perfect in every way, our room(311) was amazing, two clean comfy beds and quite large room with flat screen t.v,... More

Was this review helpful? Yes 4
Calgary
Reviewer
3 reviews 3 reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 2 days ago NEW via mobile

First of all we knew we were coming to a refurbished resort. We didn't have 5 star expectations but were looking for a relaxing week and we did have that. For the first 3 days of the week the beach and water were phenomenal! However after a few days of bad weather a lot of the beach had been washed... More

Was this review helpful? Yes 6
Dublin, Ireland
1 review
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I arrived at Dreams Sands on November 11th, to the most amazing views, a glass of champagne, and an upgraded room. Check in was so quick, we declined the $200 voucher, and the matter was dropped instantly. Room: Bags were brought straight to our room on the 9th floor, with stunning views. The beds were clean, and very comfy. The... More

Was this review helpful? Yes 11
South Windsor, Connecticut
Reviewer
5 reviews 5 reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

We've been to Mexico several times, and this was intended to be a family vacation to celebrate an anniversary for my husband and I, my parents anniversary, and my older brother's birthday. We booked our trip back in July for a great price and had a honeymoon suite, ocean view, and corner suite all in the preferred club. We understood... More

Was this review helpful? Yes 10
Pleasant Hill, California
1 review
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I went with some girlfriends mid-November to celebrate our b-days. Overall, it was a super trip. Beautiful weather, the resort met all of our needs. It was a fun and relaxing. We appreciated being met with smiles and cool towels when we arrived from the airport. We did not appreciate the push to have the intro chat (timeshare??) when we... More

Was this review helpful? Yes 6
Dublin, Ireland
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We (couple in their mid-20s) stayed at this hotel for 2 weeks early October. We were really not expecting much after reading some of the early comments but we couldn't have been more pleased! Yes there are a few things here and there (food in the buffet can be cold, not much space in the pool area, no ashtrays..) but... More

Was this review helpful? Yes 4
Vienna, Austria
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I have just returned from a week here and only have good memories. Yes, the hotel is being renovated but luckily the issues barely affected me, there was only one evening with no water but was working soon enough. There are four lifts in the hotel and I never experienced one not working. We spent very little time in our... More

Was this review helpful? Yes 3
eConciergeMartin, Social Media Assistant at Dreams Sands Cancun Resort & Spa, responded to this review

Dear Anne M: Many thanks for taking the time to leave your kind words and observations following your recent stay with us at Dreams Sands Cancun Resort & Spa. We are delighted that you’ve enjoyed our staff´s attentive service like Citlale, Luis, Ahmed, Clara, Ana and Christian, please feel confident we are congratulated them for a high quality service the... More

Providence, Rhode Island, United States
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 days ago NEW

For the money we paid, I feel greatly disappointed in the quality and experience we had with this hotel. The appearance was lacking, there were many problems with the room, and a lot of "false advertising". From the moment we walked in, they immediately tried to sell us on a sort of "time share" deal where you go and visit... More

Was this review helpful? Yes 1
Verwood, United Kingdom
2 reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

OK, to start with we enjoyed our holiday. However it was not as expected. On arrival, tired and jet lagged, the queue to book in was lengthy and service slow. First impressions were awful, the hotel looked very dated and oppressive. The lobby was dark and had low ceilings. The furniture was uncomfortable. The room though was as promised with... More

Was this review helpful? Yes 6
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Additional Information about Dreams Sands Cancun Resort & Spa

Address: Blvd. Kukulkan Km 8,5. Zona Hotelera, Cancun 77500, Mexico (Formerly Grand Oasis Viva)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Dreams Sands Cancun Resort & Spa 4*
Number of rooms: 438
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Also Known As:
Be Live Grand Viva Beach Hotel Cancun
Grand Oasis Viva Beach Cancun

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