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Dreams Sands Cancun Resort & Spa

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Blvd. Kukulkan Km 8,5. Zona Hotelera, Cancun 77500, Mexico (Formerly Grand Oasis Viva)
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Dreams Sands Cancun Resort & Spa
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Dreams Sands Cancun Resort & Spa
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851 reviews from our community

Traveler rating
    290
    283
    142
    81
    55
See reviews for
233
350
5
6
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Long Island, New York
1 review
4 of 5 stars Reviewed today NEW

My wife and I have traveled on several occasions to cancun. We always have stayed at the higher end resorts (El Dorado Royale, Excellence, etc). This time we were trying to do a trip on a budget and our travel agent had recommended the sands. We were very impressed! I broke down to make it simple the pros and cons.... More 

Was this review helpful? Yes 1
Dublin, Ireland
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed today NEW

We stayed at Dream Sands from 9th - 14th April. From the moment we stepped in the doors we were impressed. We were given cold towels and a glass of champagne at reception, then after we checked in our bags were brought to our room. The room was nice with a mini bar, which was filled with Water, sodas and... More 

Was this review helpful? Yes 1
New Jersey
2 reviews
3 of 5 stars Reviewed yesterday NEW

At Check in they tried to upsell my wife and I to a room with a better view of the ocean. After showing us two different rooms with up charges of 280.00 and 440.00 we respectfully declined and ended up on the second floor overlooking the hotel cooling system with on a slight view of the ocean. The room was... More 

Was this review helpful? Yes 6
Winneconne, Wisconsin
1 review
4 of 5 stars Reviewed yesterday NEW

Visited Cancun March 2015 and stayed Dreams Sands Cancun. Weather was perfect, resort was beyond what I expected. I read the previous reviews and was a bit concerned but there was nothing to worry about. Resort was clean, staff very friendly and food was great. I didn't like the fact the restaurants closed down for specific times of the day... More 

Was this review helpful? Yes 2
Cleveland, Ohio
2 reviews
4 of 5 stars Reviewed yesterday NEW

I admit I was nervous after reading everything. And while the resort is not perfect, it was great for what we wanted. Food was expectional in all the restaurants, with no real wait. Crepes and ice cream in the lobby was awesome! Staff was attentive and helpful. Nightly shows were really good. We did have to move because we wanted... More 

Was this review helpful? Yes 3
Hemlock, Michigan
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We so loved our stay at your resort. We were nervous due to the negative comments that people posted, but boy were they wrong. People need to realize that you will never find the perfect resort. We have been coming to this area for the last 15 years & have never stayed at the same resort twice. I am positive... More 

Was this review helpful? Yes 4
Cincinnati, Ohio
2 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Ok so here I go. Upon arriving to Dreams I read reviews and was expecting the worst but it actually turned out to be a nice trip. We arrived April 15 and stayed until the 19th for a quick get away. When we checked in we were greeted with a glass of champagne. Check in went smoothly we were in... More 

Was this review helpful? Yes 6
Broadstairs, United Kingdom
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

A bit late I'm afraid but here it is. We stayed at Dreams Sands in December 2014. We were there for 2 weeks and had a lovely time. Love the free wifi all over the hotel. Staff were truly amazing. I don't usually do this but there are staff there who really shone and were outstanding. Special mention to Eddie... More 

Was this review helpful? Yes 4
TOLEDO
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Beautiful view from our balcony. Very clean resort. Drinks at the lobby bar and sushi bar were the best. Cannot say enough about how helpful they were. Kevin came around the beach multiple times a day making sure we were ok and didn't need anything. Thank you Dreams for another wonderful vacation!

Was this review helpful? Yes 3
eConciergeMartin, Social Media Assistant at Dreams Sands Cancun Resort & Spa, responded to this review

Dear RICHARD M, Thank you for sharing your feedback through this mean. Your comments are truly valuable for us, as this allow us to improve our service levels and product. You can be confident that we are taking this post further than just a review, all these points mentioned are reaching now for our management attention, as your entire satisfaction... More 

Short Hills, New Jersey
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

PROS Olio: Hidden gem of a restaurant. On the beach, excellent food. Sit down breakfast. The staff was courteous and efficient and very friendly. I commend the Olio team (Captain: Emigdio; Waiters: Rafa, Enrique, Victor, Ana, Nestor, Erick and Grape) on their excellent service. Specialty Restaurants: The food is very good. Separate kitchens with Italian, French, Asian – NOT a... More 

Was this review helpful? Yes 13
eConciergeMartin, Social Media Assistant at Dreams Sands Cancun Resort & Spa, responded to this review

Dear US-Voyageur, Many thanks for taking the time to leave your kind words and observations following your recent stay with us at Dreams Sands Cancun Resort & Spa. We were delighted that you’ve enjoyed all the details we take pride in offering our guests. As are our regular practice, we’ve been happy to share your lovely remarks to our team... More 

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