We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hyatt Zilara Cancun

Hotel website
Hotel deals
Kukulkan Km 11.5 Hotel Zone, Cancun 77500, Mexico (Formerly The Royal)
Offers & Announcements
New All Inclusive Hotels
5 people have started booking this hotel
Book on
TripAdvisor
Trusted partner. We work with Jetsetter to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Professional photos
Hyatt Zilara Cancun
View Map
Add Photo Write a Review

2,177 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Traveler rating
    1,651
    350
    113
    31
    32
See reviews for
261
1,391
29
25
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (718)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (2177)
  • Mar-May only
    (613)
  • Jun-Aug only
    (731)
  • Sep-Nov only
    (286)
  • Dec-Feb only
    (547)
All months
NJ
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed yesterday NEW via mobile

Went with a few friends for 4 days. We had a blast. The staff were extremely friendly. Specifically Magic who ran the activities. He was very friendly, fun and inclusive. We played water volleyball everyday and it was fun and relaxing. The swim up bar was great! The only "down side" to the swim up bar was the oddly placed... More 

Was this review helpful? Yes
Fort Washington, Pennsylvania
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed yesterday NEW

My wife and I went to Hyatt Zilara in mid-August for our Honeymoon. It is ranked #3 on Tripadvisor for Cancun hotels. That pretty much means that you can’t go wrong with choosing this hotel for your special vacation needs. Or, if you choose it for an annual summer getaway, you have selected well. This hotel will tick most boxes... More 

Was this review helpful? Yes
5 of 5 stars Reviewed yesterday NEW

The Hyatt Zilara delivered in every way! The service was impeccable. Plenty of dining options, no lines or crowds at all! Excellence in hospitality, housekeeping services (including turn-down and/or off-hour/s requests), wait staff, concierge staff,etc. The things I worried about were never a problem. There was a first aid team, which we accessed and a 24 hour physician, whom we... More 

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
Mesa, Arizona
Level Contributor
1 review
5 of 5 stars Reviewed yesterday NEW

My husband and I stayed there the first week of June. The hotel was clean, friendly, and beautiful. Check in was fast and easy. There was plenty to eat and drink all over the hotel. The beach was gorgeous. We spent the day on the beach and then moved to the pool in the late afternoon. There were beach butlers... More 

Was this review helpful? Yes
Paris, France
2 reviews
3 of 5 stars Reviewed 2 days ago NEW

Customer service.. they try Food ok Hotel beautiful Music pathtic (american 80 's elevator music) They need to be more Mexican focused. It feels like they are making fun of you it is so ridiculously American. I can find a more Authentic Mexican expereince in San Antoino , Texas. Plus the bedding sheets are polyester, we are the only people... More 

Was this review helpful? Yes
Alfonso J, General Manager at Hyatt Zilara Cancun, responded to this review

Dear caroyln, Thank you very much for allowing us the privilege of hosting you at Hyatt Zilara Cancun and for taking the time to share your valuable feedback with us. We are truly sorry to know we were unable to meet your high expectations during your most recent visit and appreciate you sharing the areas in need of improvement with... More 

Colleyville
5 of 5 stars Reviewed 2 days ago NEW

Unbelievable vacation. Every aspect of our stay exceeded expectations. The staff deserves tremendous praise for the attentiveness, hospitality and desire to please. The food was much better than expected for an all inclusive resort. The hotel and grounds were immaculate and the evening entertainment was extremely enjoyable. I will vacation here again and highly recommend it to others.

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
Charlotte, United States
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

This place knows how to treat its guests. We came here in August for a surprise 50th b-day for a family member. Service was wonderful at this all-inclusive resort. Food quality and variety offered were excellent. Beds were very comfortable. Spa services--massage and facial were booked for me at check in. I would have Perla, the esthetician perform same services... More 

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes 1
Houston, United States
5 of 5 stars Reviewed 2 days ago NEW

My wife and I had a wonderful time celebrating our 31st anniversary. The service was exceptional. The hotel staff was great. The view was great. The food was good. We did not have to leave the hotel for 4 days. Everything we needed was there.

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
4 of 5 stars Reviewed 2 days ago NEW

Nice clean rooms. Very beautiful hotel. Very friendly staff with great service. Great swim out rooms and plenty of the staff coming by to serve us drinks. Spa was very clean and professional. Loved the 24 hour game room where you can get food and drinks at any time of day.

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
Mississauga, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We had such a glorious holiday! The views from our room were breathtaking and the property was gorgeous. Everything was super clean, well maintained and there was such tremendous attention to detail. The thing that was most special about this place was the service! No matter where we went in the resort, the staff did everything they could to make... More 

Was this review helpful? Yes 2
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review

Dear Hella G, Thank you very much for allowing us the privilege of hosting you at Hyatt Zilara Cancun and for taking the time to share your fabulous vacation experience with us. We are excited to know you had an amazing stay, while enjoying the well-kept property, your beautiful suite and especially the excellent service provided by our valued associates,... More 

Questions? Get answers from hotel staff and past guests. Ask a question

1,844 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (1439)
Viewed
Hotel & grounds (211)
Viewed
Pool/beach area (233)
Viewed
Business center/function rooms (4)
Viewed
Room/suite (202)
Viewed
Bathroom (7)
Viewed
Dining (150)
Viewed
View from room (141)
Viewed
Family/play areas (13)
Viewed
3:55
Videos (20)
Viewed
Other (458)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (384)
Viewed
Amenities (76)
Viewed
Beach (20)
Viewed
Pool (40)
Viewed
Presidential Suite (68)
Viewed
Restaurants and Bars (76)
Viewed
Swim-Up Suite (52)
Viewed
The Hotel (52)

Management photos: Courtesy of the property manager

Viewed
All management photos (21)
Viewed
Other (21)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Travelers also viewed these Cancun hotels
0.9 mi away
Live Aqua Cancun All Inclusive
0.5 mi away
Le Blanc Spa Resort
Le Blanc Spa Resort
#1 of 178 in Cancun
4.5 of 5 stars 4,266 reviews
2.2 mi away
Secrets The Vine Cancun Resort & Spa
Show Prices
Show Prices
Show Prices
1.4 mi away
Grand Fiesta Americana Coral Beach Resort & Spa
2.8 mi away
Fiesta Americana Condesa Cancun All Inclusive
1.9 mi away
The Ritz-Carlton, Cancun
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay