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All 174 Cancun hotels

Hyatt Zilara Cancun

4.5 of 5 Resort (All-Inclusive)   |   Kukulkan Km 11.5 Hotel Zone, Cancun 77500, Mexico (Formerly The Royal)
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Ranked #9 of 174 hotels in Cancun
A recent review
4 of 5 stars reviewed yesterday
jssm2012 Lenexa, Kansas
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812 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (286)
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English first
Lenexa, Kansas
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed yesterday NEW

We stayed at the Hyatt Zilara from the 11-19 of August, celebrating our anniversary. The first night we arrived Jennifer took care of us by upgrading us to a room with a full view of the ocean, unfortunately it was next to the kitchen of a neighboring hotel and some large cooling system. I thought our vacation was going in... More

Was this review helpful? Yes 2
Top Contributor
55 reviews 55 reviews
21 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We paid to upgrade from the Gran Caribe and it was the best money we every spent. We only slept at the Gran Caribe and we spent 99% of our time at the Zilara. The pool was fantastic and the staff was outstanding. My husband was looking for Guadalupe every day. The swim up bar was great and we met... More

Was this review helpful? Yes 4
Davenport, Florida
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

We just returned for was supposed to be our honeymoon and became our nightmare. Gorgeous property! Most of the staff is very friendly and polite. It was our first time in Cancun for our honeymoon we didn't get and/or offered and upgrade at checking time even though we ask for it in our reservation. I know any upgrade is up... More

Was this review helpful? Yes 2
Bentonville, Arkansas
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This is our second time here and we love it! The hotel is beautiful, the beach is wonderful! The service is outstanding! Thanks to David for getting the water volleyball going and helping us with anything we may have had questions about! Ivan being the best sunglasses cleaner and greeting us each day with a smile! Evian for taking us... More

Was this review helpful? Yes 2
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

Had a very good time over 5 days. August is a very hot month to visit, but if you stay at the pool most of the time it's more than bearable. Note you can't swim in the ocean here and the sand on the beach is the darker, coarser kind that's not as pleasant to walk on; nothing the hotel... More

Was this review helpful? Yes 1
4 reviews 4 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Unbelievable place. I'm only here 2 more days, and it's going to be rough to leave. About 20 minutes from the airport. Chilled towel and ice cold cucumber water waiting on your arrival. Check in takes a few minutes depending on your reservation, desired upgrades, etc. Everyone speaks English, and seem genuinely very willing to make sure you are taken... More

Was this review helpful? Yes 5
Gilbert, Arizona, United States
1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

My husband and I just returned from our week long stay at the Hyatt Zilara and we can't wait to go back! The resort is beyond gorgeous, the pools are stunning and the beach is incredible.But what really got me was how incredibly kind and helpful everyone was. The waiter and waitresses down at the beach, Luigi, Hector, Daniel,and Diaz... More

Was this review helpful? Yes 6
Columbus, Ohio
3 reviews 3 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We just got back from an amazing vacation at Hyatt Zilara, the property was amazing and our room was gorgeous. The beach is one of the most beautiful beaches I have ever seen. The food at Spice was amazing!!! David who was part of the entertainment staff was one of the reason we will be going back to this resort... More

Was this review helpful? Yes 1
Aberdeen Scotland
17 reviews 17 reviews
13 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Booked our vacation 2013 just before the news broke regards the take over from Hyatt Hotels. Many months in a panic as to would this be as good as our last visit when it was The Royal....What a waste of energy panicking. Upon arrival were greeted by Soloman with cool towels and a welcome drink. Soloman wasn't there when we... More

Was this review helpful? Yes 4
Orange County, California
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

The Hyatt Zilara is the best hotel I’ve ever stayed in Cancun. Our family stayed for one week and enjoyed every second of it. The different types of restaurants including the fine dinings and the buffet were great, especially for an all-inclusive resort. The gym was always clean and fresh. Our family signed up for the daily Stott Pilates training... More

Was this review helpful? Yes 2
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review

Dear kim n, It was an honor to host you and your family at Hyatt Zilara Cancun and we appreciate you taking your time to share you excellent vacation experience with us. We are very happy to read that you truly enjoyed the delicious dining options, great activities and gym, as well as attentive staff, such as Martha and Ramos.... More

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Additional Information about Hyatt Zilara Cancun

Address: Kukulkan Km 11.5 Hotel Zone, Cancun 77500, Mexico (Formerly The Royal)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Hyatt Zilara Cancun 4.5*
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Also Known As:
The Royal In Cancun Hotel Cancun
The Royal Hotel Cancun
Royal Hotel Cancun
Royal Cancun Resort

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Pool/beach area (79)
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Business center/function rooms (2)
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Amenities (76)
Beach (20)
Pool (40)
Presidential Suite (68)
Restaurants and Bars (76)
Swim-Up Suite (52)
The Hotel (52)

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Official Description (provided by the hotel)
Welcome to Hyatt Zilara Cancun, an adults-only, all-inclusive resort (min. age 16), formerly THE Royal Cancun. Prominently located on the widest stretch of beach in the heart of Cancun’s Hotel Zone, Hyatt Zilara Cancun is an adults-only, all-suite, all inclusive resort where guests experience traditional Mexican warmth in an intimate yet casual setting.Our resort features spacious suites with breathtaking views of the Caribbean and offers world-class dining, an impressive array of upscale amenities, outstanding service from an attentive and thoughtful staff, and spectacular grounds and facilities.Hyatt Zilara Cancun offers a myriad of activities and conveniences including, sophisticated culinary options at six gourmet restaurants, rejuvenating treatments and services at The Spa– Cancun’s only ocean view spa – wine and spirits tastings, enhanced pool and beach butler service and more. ... more   less 
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4 questions
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Fort Lee, New Jersey, USA
10 days ago
15 days ago
Davenport, Florida

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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