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Hyatt Zilara Cancun

4.5 of 5 Kukulkan Km 11.5 Hotel Zone, Cancun 77500, Mexico (Formerly The Royal)
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Hyatt Zilara Cancun
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Hyatt Zilara Cancun
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1,247 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Tulsa, Oklahoma
2 reviews
4 of 5 stars Reviewed yesterday NEW

Stayed for five nights from January 25-30 and concur with most of the other reviewers that the Hyatt Zilara is an outstanding all-inclusive resort. I've stayed at resorts in both Cancun and PDC and can honestly say that this visit was consistently good. There was an issue at check-in that threatened to start things off on the wrong foot, but... More 

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Maricopa, Arizona
5 reviews 5 reviews
5 of 5 stars Reviewed yesterday NEW via mobile

This review is a bit delayed, as we were there in October. Staying at the Hyatt Zilara made this trip the best we have ever had. We have never felt so welcomed and respected anywhere in our travels. It began when we arrived with a welcome drink and a smooth check in, thanks to Sr. Juan Escobar. The beach and... More 

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Cincinnati, Ohio, USA
Senior Contributor
29 reviews 29 reviews
5 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Recent reviewers have done a great job of praising this one-year-old addition to the Hyatt Zilara all-inclusive adult resort brand. Here are a couple tips -- one fabulous opportunity you might miss and my pick for the best restaurant. The opportunity is to try Pilates: With no previous Pilates experience, I was more than a little fearful when I entered... More 

Was this review helpful? Yes 1
Omaha, Nebraska
1 review
5 of 5 stars Reviewed 2 days ago NEW

stayed from November 8 - 14, 2014. Our visit was outstanding, from the room to the pool to the food we were nothing but impressed. All the staff were extremely friendly and helpful. This property deserves 5 stars

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Calgary, Canada
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We had originally booked the Gran Caribe, sister hotel next door and was not impressed, they gave us the option to upgrade to the Hyatt we took them up on.....The Hyatt is amazing, the facility,the service, the food....what more can I say......They take great pride on the cleanliness of the hotel...We want to thank the staff....Roberto, Daniel, Arturo, Jaime, and... More 

Was this review helpful? Yes 2
Las Vegas, Nevada
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

The Zilara is truly a 5 star property in every sense of the term. The property itself is immaculate and from the moment we stepped out of the airport doors and were immediately greeted with cold water and cooled damp washcloths by a very welcoming driver “Avelino” to the day we checked out, the service was absolutely exemplary! The entire... More 

Was this review helpful? Yes 3
New York City, New York
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

It's an awesome place to chill, have a few drinks and go to the beach. If you want to do some actual activity, they have a great staff, Julio Liz, one of the activity staff there is awesome. He build a plan for us that was a great workout and also not too much hard that we would be able... More 

Was this review helpful? Yes 3
Montreal, Canada
2 reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This was the 5th time at the Hyatt Zilara and it's not the last, when I reached there with my husband most of the staff ran to greet us with opened hands they are so wonderful people and it's them that make this hotel number one, the hotel itself is very clean and not crowded even thought it was all... More 

Was this review helpful? Yes 4
2 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We were able to spend a week at the Hyatt Zilara the week of January 18th. We were very impressed! After seven years of trips to all-inclusives (five in Playa, one in Cabo, one in Punta Cana) we think the service at this resort was the best. The people that work here are simply very eager to help make sure... More 

Was this review helpful? Yes 5
Washington DC, District of Columbia
Top Contributor
109 reviews 109 reviews
8 hotel reviews
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Overall the Hyatt Zilara Cancun is an outstanding property with top-notch all-inclusive perks and a staff that is dedicated to your satisfaction. Everyone is warm and friendly and from the moment you arrive in the grand lobby you know you are in for a treat. I will start with the hotel room we booked... Jr Ocean Suite #136. If you... More 

Was this review helpful? Yes 1
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Additional Information about Hyatt Zilara Cancun

Address: Kukulkan Km 11.5 Hotel Zone, Cancun 77500, Mexico (Formerly The Royal)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Hyatt Zilara Cancun 4.5*
Number of rooms: 307
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Also Known As:
The Royal In Cancun Hotel Cancun
The Royal Hotel Cancun
Royal Hotel Cancun
Royal Cancun Resort
Hotel Style:
#4 Spa Hotel in Cancun
#5 Luxury Hotel in Cancun
#5 Romantic Hotel in Cancun
#5 Top resorts Hotel in Cancun
#5 On the Beach Hotel in Cancun
#8 Family Hotel in Cancun
#19 Business Hotel in Cancun

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Amenities (76)
Beach (20)
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Presidential Suite (68)
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Swim-Up Suite (52)
The Hotel (52)

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