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Hyatt Zilara Cancun

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Kukulkan Km 11.5 Hotel Zone, Cancun 77500, Mexico (Formerly The Royal)
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Hyatt Zilara Cancun
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Hyatt Zilara Cancun
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1,710 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Alexandria, Virginia
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

The wife and I got some time away and it was fantastic. Staff was great as was the hotel. There are some great reviews so I will just give a few thoughts on things I haven't seen or with which I might differ a bit. 1) I definitely recommend taking advantage of the Chef's table if you have a reservation... More 

Was this review helpful? Yes 2
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review

Dear CRD23, Thank you very much for allowing us the privilege of hosting you at Hyatt Zilara Cancun and for taking the time to share your wonderful vacation experience with us. We are excited to know you had a fantastic stay, while enjoying the delicious dining, with Chef’s Plate and Asiana being your favorites, as well as the excellent service... More 

London
Top Contributor
58 reviews 58 reviews
39 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I went here on my own and, to be fair, I’m undoubtedly not their target audience. The Hyatt Zilara is clearly aimed at couples and is very good. It has an incredible beach on its doorstep and my view had an incredible view of it. The food is brilliant, but inconsistent. The Tapas place and Maria Marie (the Mexican restaurant)... More 

Was this review helpful? Yes 3
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review

Dear fieldsendchris, It was a pleasure to host you at Hyatt Zilara Cancun and we very much appreciate you sharing your honest feedback with us. We are very happy to know that while you felt the resort catered more to couples, you still very much enjoyed your overall experience, especially the gorgeous beach, the amazing view and the fantastic service.... More 

Houston, Texas
Senior Contributor
23 reviews 23 reviews
20 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Thank you to all of the great staff at the Hyatt Zilara for making our vacation fantastic. Guadalupe and Frankie really stand out in my memory as a great staff members that made our vacation fantastic. I highly recommend this resort, the price is reasonable for all that is included and is a great value on the strip. We spent... More 

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Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review

Dear bitzyTX, Thank you very much for choosing Hyatt Zilara Cancun for your recent vacation and for recommending us through your review. We are very happy to know you had a fantastic stay, while enjoying especially the excellent service provided by our valued associates, such as Frankie and Guadalupe, who will surely be proud to know they assisted in making... More 

Amsterdam, The Netherlands
1 review
4 of 5 stars Reviewed 2 days ago NEW

2nd time in this hotel in Cancun. Very good, very comfortabel with a large variety of quality food. All staff are very polite and helpful. Excellent evening animation team. The rooms are spacious, very clean and elegant. The beach is very nice and there is a good life guard who is aware of the dangers of the strong sea. Highly... More 

Review collected in partnership with Hyatt Hotels

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1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

We have been to several 5-star resorts in the past.. We have to rate the HZ on top of our list!! From the excellent hospitality of all your staff to the great food and drinks.I was remembered by name my entire stay that's a extra star in my book!! We will recommend HZ to all family and friends. We look... More 

Was this review helpful? Yes
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review

Dear Carlos and Alma Garcia, It was an honor to host you at Hyatt Zilara Cancun for a destination wedding and we thank you for taking the time to share your truly positive review with us. We are excited to know you had an amazing stay, while enjoying the delicious food & beverage offerings, as well as the personalized service... More 

Panama City, Panama
Reviewer
5 reviews 5 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I wanted to stay at a high level all-inclusive hotel at Cancún to relax and enjoy the beach. Hyatt Zilara is exactly what you see at the pictures: a beautiful, relaxing and great resort. The beach is really beautiful - the color of the sea, incredible! The hotel instalations are very good and also food. I would definitely recommend this... More 

Was this review helpful? Yes 3
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review

Dear MarinaMoreira, Thank you very much for selecting Hyatt Zilara Cancun for your well-deserved vacation and for taking the time to share your excellent experience with us. We are very happy to know we were able to meet your high expectations and that you especially enjoyed the beautiful facilities, the relaxing atmosphere, as well as the delicious dining. We very... More 

Lindsay, California
Top Contributor
81 reviews 81 reviews
7 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We would have been very unlikely to have stayed here on our own initiative due to the price, but we came to attend a destination wedding. We had a wonderful time. As all drinks and food (with rare exceptions, e.g. lobster) are included in the price there is little incentive to leave the property. The infinity pool (salt water?) with... More 

Was this review helpful? Yes
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review

Dear KathrynLHall, It was a great pleasure to welcome you to Hyatt Zilara Cancun for a destination wedding and we very much appreciate you sharing your fabulous experience with us. We are thrilled to know you had an excellent time, while enjoying the delicious and varied food & beverage offerings, the beautiful pool and beach area, the comfortable suite with... More 

St. Louis
1 review
5 of 5 stars Reviewed 3 days ago NEW

I highly recommend this hotel to anyone looking for a relaxing, fun adults trip. We’ve been to many amazing places in Cancun and Riviera Maya and this is by far one of my favorites! Check in was super easy. We arrived at 9am and within an hour they had our room ready even though check-in is at 3pm. They offered... More 

Was this review helpful? Yes 3
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review

Dear anw052005, Thank you very much for allowing us the privilege of hosting you for your 10th anniversary celebration and for sharing your amazing experience in such detail. We are excited to know you had a truly fantastic and memorable stay, while enjoying the great location, the beautiful pool and beach area, your spacious suite with gorgeous view, as well... More 

San Antonio, Texas
1 review
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We just got back from the HZ. Overall the stay was enjoyable. I was very impressed with the room and the amenities that were offered with the room. Overall the service was very good and attentive. The staff will do anything within their control to make sure you are taken care of. One of the biggest complaints we had was... More 

Was this review helpful? Yes 4
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review

Dear Chiler, It was a pleasure to host you at Hyatt Zilara Cancun and we very much appreciate you sharing your valuable feedback with us. Please accept our sincerest apologies for the shortcomings encountered during your stay and please know they will be followed up on as appropriate. We very much appreciate you informing us regarding the areas you feel... More 

1 review
5 of 5 stars Reviewed 3 days ago NEW

This is our not our first time at this resort and our recent vacation there was wonderful! The service, the hotel, the food are all phenomenal! This is a great place to go as a couple or group of friends. It is a nice mix of ages from 30 something to beyond. You can have a lively time or a... More 

Review collected in partnership with Hyatt Hotels

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