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Hyatt Zilara Cancun

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Kukulkan Km 11.5 Hotel Zone, Cancun 77500, Mexico (Formerly The Royal)
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Hyatt Zilara Cancun
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Hyatt Zilara Cancun
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1,450 reviews from our community

Traveler rating
    1,068
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (543)
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Cancun, Mexico
1 review
4 of 5 stars Reviewed yesterday NEW

The hotel has great Pilates equipment and the I nstructor Maritha Ramiriez was fabulous,,,,very patient with a beginner like me! Maritha was great with her demonstrations and took the time to explain why we were doing each step.

Was this review helpful? Yes
Sayville, New York
1 review
5 of 5 stars Reviewed yesterday NEW

We went for a long weekend in March with 4 couples ages (40-45). We were all completely satisfied with the entire trip. The hotel is clean and beautiful. Spa is top notch and I love that you can use the facilities at any time. Massage was amazing. As we walked along the beach you can tell this is one of... More 

Was this review helpful? Yes
Florien, Louisiana
Reviewer
5 reviews 5 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We just returned from a weekend visit to Cancun where we stayed at the Hyatt Zilara. It was a beautiful hotel with great ocean views. They offered us an upgraded room for a fee upon arrival - but we declined, and still had an extraordinary view. Service was exceptional and the hotel was well maintained. The only real issue was... More 

Was this review helpful? Yes 4
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review

Dear DarleneWilliams, Thank you very much for allowing us the privilege of hosting you at Hyatt Zilara Cancun for your well-deserved vacation and for taking the time to share your honest feedback with us. We are very sorry to know you felt disappointed with the lack of availability of cabanas by the pool. Please know we are already re-enforcing our... More 

Winnipeg, Canada
Top Contributor
138 reviews 138 reviews
17 hotel reviews
73 helpful votes 73 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This was our second visit since The Royal Cancun became Hyatt Zilara Cancun. We REALLY enjoyed our week there! The corner room was large and luxurious, and the balcony wraps around a corner. The view to the ocean is great -- around the corner, not so much. Not bad though -- just that it's not our hotel. The best thing... More 

Was this review helpful? Yes 2
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review

Dear Pamehla, It was a great pleasure to welcome you back to Hyatt Zilara Cancun for your New Year’s vacation and we very much appreciate you sharing your wonderful review with us. We are excited to know you had an amazing vacation, while enjoying your luxurious suite with amazing ocean view, the gorgeous pool and beach area, the delicious and... More 

Ocean City, Maryland
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This trip was just what was needed after a very busy winter. We stayed in March 2015 and could not have enjoyed it more. Our room was lovely, with a beautiful view of the sea. The beach cabanas provided shade from the heat of the day, and the staff were just wonderful. We actually lost weight at this all inclusive... More 

Was this review helpful? Yes 2
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review

Dear Kathleen W, First of all thank you very much for selecting Hyatt Zilara Cancun for your recent vacation and for sharing your truly positive vacation experience with us. We are excited to know you had a truly romantic and relaxing stay, while enjoying the beautiful suite with gorgeous view, the varied and high quality dining options, the updated gym... More 

Philadelphia, Pennsylvania
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

The public spaces and rooms were beautiful, the food was very good, the beach was well cared for, and the service was great, in particular the waitstaff and bartenders. Very good free wi-fi. It was very easy to get a beach bed. The spa is clean and my massage was great. One issue that I had is that we booked... More 

Was this review helpful? Yes 4
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review

Dear Carrie Z, It was an honor to host you at Hyatt Zilara Cancun and we very much appreciate you sharing your vacation experience with us. We are truly sorry to know that you felt disappointed with the location of your room and that you felt the description of the room was not clear. Please accept our sincerest apologies and... More 

Lansing, Kansas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

This resort is AMAZING!!! It is beautiful, the rooms are clean and beautiful as well. The service is outstanding- restaurants were all excellent. Water volleyball was so fun daily and finding an open cabana by the pool and beach was not hard. The shows at night were entertaining and we loved the St . Patrick's day party in the ballroom... More 

Was this review helpful? Yes 3
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review

Dear Julie S, Thank you very much for allowing us the privilege of hosting you at Hyatt Zilara Cancun and for sharing your short, but truly positive review with us. We are excited to know you had an amazing vacation, while enjoying the beautiful property, the well-kept suite, the fun activities and evening shows, as well as the great service... More 

Atlanta, United States
Contributor
11 reviews 11 reviews
4 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This was our second mother/daughter trip to Cancun and I spent a great deal of time researching and deciding to stay at the Hyatt Zilara. Having stayed last year at Live Aqua, it's hard not to compare. Definitly things we liked better here, and some not so great. But overall an amazing property. Pros -the beach is stunning and very... More 

Was this review helpful? Yes 8
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review

Dear Jeanne S, Thank you very much for choosing Hyatt Zilara Cancun for your well-deserved vacation and for taking the time to share your valuable feedback with us. We are truly sorry to read that you felt disappointed with the spa treatment received, the dining options available and no food being served by the pool, that you feel the room... More 

Smithtown, New York
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

To Marcel Peon and Evelio Landa – I can’t say enough about our recent visit (Mar 7 – 13) and want to compliment your staff for outstanding service in every way. Thank you for taking the time to talk with me. Our last visit to the resort was when it was The Royal Cancun. I was extremely pleased with what... More 

Was this review helpful? Yes 5
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review

Dear redny2015, It was a great pleasure to host you once again at Hyatt Zilara Cancun and we very much appreciate you taking the time to share your detailed and truly positive review with us. We are excited to know you had a wonderful vacation while enjoying, the well-kept facilities, your beautiful suite with amazing view, the gorgeous pool and... More 

Fredonia, Kansas
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Our room was amazing, the food and recreation staff was fantastic! Fun, relaxing resort. Loved the nightly frappuccino. We enjoyed the close access to the beach and the cabana beds were plentiful. Kansas gals plan to return!

Was this review helpful? Yes 3
Alfonso J, General Manager at Hyatt Zilara Cancun, responded to this review

Dear trunner2015, It was a pleasure to host you at Hyatt Zilara Cancun and we very much appreciate you sharing your fabulous vacation experience with us. We are excited to know you had a truly fun and relaxing stay, while enjoying the comfortable accommodations, the delicious dining, the beach front property and the great service provided especially by our Sports... More 

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