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Hyatt Zilara Cancun

4.5 of 5 Kukulkan Km 11.5 Hotel Zone, Cancun 77500, Mexico (Formerly The Royal)
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#9 of 174 Hotels in Cancun
861 Reviews 4.5 of 5 stars
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Hyatt Zilara Cancun
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Hyatt Zilara Cancun
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861 reviews from our community

Traveler rating
    597
    163
    65
    19
    17
See reviews for
105
523
8
14
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (306)
Date | Rating
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English first
Seguin, Texas
2 reviews
5 of 5 stars Reviewed yesterday NEW

This was our first all inclusive experience and it was beyond what we expected. We traveled to Turks and Caicos and felt more relaxed here then we did there. The only down side we had about this place is we wish there were more food options. For lunch you have two choices: Pelicanos and Spice and the menus don't change... More

Was this review helpful? Yes 1
Lyons, Ohio
1 review
5 of 5 stars Reviewed 2 days ago NEW

The Zilara is a beautiful resort with a very nice beach. The food was excellent. The staff was very warm and gracious. Special thanks to Sergio for his terrific service at the pool bar. We loved every minute.

Was this review helpful? Yes 5
1 review
5 of 5 stars Reviewed 2 days ago NEW

Such an amazing place made special by the staff from Luis and the spice team especially the breakfast egg ladies, thewaiters in the restaurants and on the beach Marco, Eduardo, Roberto, Jesus and Guadeloupe thank you so much for looking after us so well!! Andrea and the front of house staff thanks for all the useful tips!to the staff who... More

Was this review helpful? Yes 2
Redlands, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 2 days ago NEW via mobile

Came for our 19th year anniversary, our room was beautiful and roomy. Turn down service was awesome so was the room service. We love the decor around the resort, the ambience was very romantic every night. I like to review places where I vacation so I took notes this is what I remember: -Very corporate welcome, would recommend a warmer... More

Was this review helpful? Yes 4
Houston, Texas
Reviewer
4 reviews 4 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Having just spent a week at Hyatt Zilara was an experience well worth it if you like the Cancun action. All rooms above the third floor and better above the 5th are ocean front with great views of the coast, the beach and the ocean. We came back to Cancun after touring the hotel years ago and wanted to see... More

Was this review helpful? Yes 1
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review

Dear WOWFACTORVACA, It was a great pleasure to host you at Hyatt Zilara Cancun during your recent vacation and we appreciate you taking your time to share your comments with us. While we are sorry to read that the grounds were not spacious enough for your taste we are very pleased to know that you very much enjoyed the beautiful... More

Glasgow, Scotland, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

Had the pleasure of staying at this hotel recently, and loved every minute of it. The room, the staff, the view, the restaurants, the beach were just superb. The bartenders especially made our holiday - Juan, Viktor, Eliseo, Julio, Fedencio xx Can't wait to return. Would recommend it to anyone.

Was this review helpful? Yes 2
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review

Dear Claire S, First of all thank you very much for allowing us the privilege of hosting you at Hyatt Zilara Cancun and for taking your time to share this short, but truly positive review with us. We are excited to know that you enjoyed every minute of your recent stay and were especially fond of your beautiful suite with... More

Nashville, TN
2 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

My husband and I spent our 15th wedding anniversary at The Hyatt Zilara in June. We booked this vacation when the hotel was The Royal. The Royal was highly recommended by family and friends, however we almost rescheduled with another resort when the Trip Advisor rating went from #6 to #62. I am so glad we didn't! This resort is... More

Was this review helpful? Yes 5
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review

Dear larba1999, Thank you very much for selecting Hyatt Zilara Cancun despite your initial concerns and for sharing your wonderful experience with us. While we are truly sorry to read that the pool side service did not always provide the service close to your Swim Up’s pool, we are truly excited to know you had a fantastic 15th anniversary celebration,... More

Senior Reviewer
6 reviews 6 reviews
5 of 5 stars Reviewed 6 days ago NEW

My husband and I stayed at the Hyatt Zilara for our anniversary and we had a great time. The room was spotless and we loved the décor. The mattress was very comfortable and the shower was amazing! I guess we timed it perfectly because it wasn't busy at all and we had no problems getting a beach cabana or pool... More

Was this review helpful? Yes
Swansea, United Kingdom
1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

The staff were excellent, so polite and really helpful. The room was clean and housekeeping was really good. The air con in our room was situated so that it blew over the bed and into our faces, had to shut it off as this was really annoying. The Spice restaurant offered a wide selection for buffet breakfast and lunch but... More

Was this review helpful? Yes 4
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review

Dear marciah469, Thank you very much for allowing us once again the privilege of hosting you at Hyatt Zilara Cancun and for sharing your honest review with us. We are truly sorry to read that we were unable to meet your high expectations during this most recent visit and that you felt especially disappointed with the reduced menu options, the... More

1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

This was a great vacation. The hotel, pool, and beach are extremely clean and well kept. All of the employees are excellent. The food was very good, portions a little small but still excellent. In room bar stocked everyday it was just excellent. Two people that treated us exceptionally were Marco on the beach, he was excellent. While Marco was... More

Was this review helpful? Yes 4
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review

Dear alex G, First of all thank you very much for allowing us the privilege of hosting you at Hyatt Zilara Cancun for your well-deserved vacation and for sharing your appreciated feedback with us. We are very happy to read that you had a fantastic time while enjoying the well-kept facilities, beautiful pool & beach area, delicious dining options, great... More

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Additional Information about Hyatt Zilara Cancun

Address: Kukulkan Km 11.5 Hotel Zone, Cancun 77500, Mexico (Formerly The Royal)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Hyatt Zilara Cancun 4.5*
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Also Known As:
The Royal In Cancun Hotel Cancun
The Royal Hotel Cancun
Royal Hotel Cancun
Royal Cancun Resort

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