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All 175 Cancun hotels

Hyatt Zilara Cancun

4.5 of 5 Resort (All-Inclusive)   |   Kukulkan Km 11.5 Hotel Zone, Cancun 77500, Mexico (Formerly The Royal)
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Ranked #23 of 175 hotels in Cancun
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419 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Breese, Illinois
1 review
5 of 5 stars Reviewed yesterday NEW

First off the staff is so welcoming as soon as we entered the resort we felt right at home. The accommodations are second to none. Beautiful scenery everywhere you look, and also very clean. The food was amazing and the view from Pelicanos overlooking the beach was breathtaking. Asiana was so good we ate there twice in the same day.... More

Was this review helpful? Yes 1
New York City, New York
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed yesterday NEW

This was the second all-inclusive my wife and I have ever been on and after experiencing Barceló Puerto Plata, I swore I would never do it again. However, I had Hyatt Points which now applied to Zilara so I figured we would give the all-inclusive another try. We are SO GLAD we did!! From the minute you arrive, you notice... More

Was this review helpful? Yes 2
1 review
5 of 5 stars Reviewed yesterday NEW

I spent first week of february with 2 of my girlfriends in Cancun at the Gran Caribe Real but one of the staff at the Hyatt Zilara, EVIAN, took very good care of us especially when we wanted to go out and party! He was always available to answer our questions and to guide us to the happening places in... More

Was this review helpful? Yes 2
Carlyle, Illinois
1 review
5 of 5 stars Reviewed yesterday NEW

I had such a fabulous time at your resort. Everything was top notch and the staff was very friendly and helpful!!! All of the restaurants were excellent with my favorite being Asiana Restaurant. The rooms were fantastic and very spacious. I would recommend this resort to all of my friends. Thank you for such a great time with no worries!!

Was this review helpful? Yes
San Francisco, California
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

This was our 7th stay at this resort, our first as the Hyatt Zilara Cancun (HZ). The resort and all its amenities, restaurants and services are still superb. HZ still felt like The Royal we knew and loved – only small changes have been made and mostly for the better. We arrived once again via the Resort’s luxurious Lincoln Navigator... More

Was this review helpful? Yes 5
1 review
5 of 5 stars Reviewed yesterday NEW

As I sit on my ocean view patio waiting to leave for the airport back to Chicago after a week in paradise it truly saddens me to have to go back. I have stayed in many places around the world, and have to say that this hotel was one of the best! You usually find something wrong with your stay,... More

Was this review helpful? Yes 2
Cancun, Mexico
1 review
4 of 5 stars Reviewed 2 days ago NEW via mobile

We came to this hotel. 5 years ago. Although the quality of food has fallen a bit, we really enjoyed ourselves. With the exception of the staff at the pool towel service, every one else was friendly and beyond excellent service. Ameth, front desk reception, was informative and would follow up on his promises daily. He was extremely friendly and... More

Was this review helpful? Yes 2
Utica, New York
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I tend to be someone with high expectations and I would highly recommend this hotel! 4 couples, had a great time... the service and food is fantastic! Very clean resort! My daughter has food allergies and everyone from the waiters, waitresses and chefs made sure that her food was specially prepared and delicious! We felt at home and will be... More

Was this review helpful? Yes 3
Calgary, Canada
1 review
4 of 5 stars Reviewed 2 days ago NEW

My wife & I met friends here and spent 3-28 through 4-11 at this resort it was our 4th stay at the royal & first at the Hyatt. Our vacation started when we walked in check in was smooth and quick. As we walked accross the lobby towards the bar Lugia spotted us and ran to greet us and give... More

Was this review helpful? Yes 3
Wooster, Ohio
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

My husband and I traveled to Cancun for the fist time to stay at an all-inclusive hotel and we were blown away-being greeted with champagne and cold, wet towels for the hot day started our vacation off perfectly. Everything at this resort was top notch-the room, cleanliness, food, service-and especially the staff. Every employee was beyond helpful, efficient, caring, and... More

Was this review helpful? Yes 2

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Additional Information about Hyatt Zilara Cancun

Address: Kukulkan Km 11.5 Hotel Zone, Cancun 77500, Mexico (Formerly The Royal)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Family Hotel in Cancun
#20 Luxury Hotel in Cancun
#21 Top resorts Hotel in Cancun
#22 On the Beach Hotel in Cancun
#23 Business Hotel in Cancun
#23 Spa Hotel in Cancun
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Hyatt Zilara Cancun 4.5*
Official Description (provided by the hotel):
Welcome to Hyatt Zilara Cancun, an adults-only, all-inclusive resort (min. age 16), formerly THE Royal Cancun. Prominently located on the widest stretch of beach in the heart of Cancun’s Hotel Zone, Hyatt Zilara Cancun is an adults-only, all-suite, all inclusive resort where guests experience traditional Mexican warmth in an intimate yet casual setting.Our resort features spacious suites with breathtaking views of the Caribbean and offers world-class dining, an impressive array of upscale amenities, outstanding service from an attentive and thoughtful staff, and spectacular grounds and facilities.Hyatt Zilara Cancun offers a myriad of activities and conveniences including, sophisticated culinary options at six gourmet restaurants, rejuvenating treatments and services at The Spa– Cancun’s only ocean view spa – wine and spirits tastings, enhanced pool and beach butler service and more. ... more   less 
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Also Known As:
The Royal In Cancun Hotel Cancun
The Royal In Cancun Hotel
Royal Cancun
The Royal Hotel Cancun
Royal Hotel Cancun
Royal Cancun Resort

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