We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 172 Cancun hotels

Hyatt Zilara Cancun

4.5 of 5 Resort (All-Inclusive)   |   Kukulkan Km 11.5 Hotel Zone, Cancun 77500, Mexico (Formerly The Royal)
Hotel website
Hotel deals
Hotel amenities
Save Saved
You added Hyatt Zilara Cancun to your Saves list
Hyatt Zilara Cancun
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
You must enter dates to see the best prices.
87%
Ranked #10 of 172 hotels in Cancun
A recent review
5 of 5 stars reviewed 2 days ago
Jlt1057 Clarkesville, Georgia, United States
  • Overview
  • Reviews (679)
  • Photos (957)
  • Amenities
  • Q&A (1)
  • Room tips (246)
  • Location
  • More
Write a Review

679 people have reviewed this hotel

Traveler rating
    455
    137
    54
    17
    16
See reviews for
79
411
7
13
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (246)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Clarkesville, Georgia, United States
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 2 days ago NEW via mobile

Great resort beautiful grounds and suites. We enjoyed breakfast every day at spice, the best omelettes! Ate dinner at Asiana and marie marie and pelicanos. Enjoyed Asiana the best with the hibachi grill! Excellent staff were there to assist you in any way possible. Staff members to mention, Mario excellent welcome, all the staff at Spice, and at spa. Only... More

Was this review helpful? Yes
Marlton, New Jersey
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

we just returned from the hotel Zilara for our third time. we love hyatt hotels however we were concerned that the hotel zilara (formerly the Royal hotel) may have lost it's intimacy with the hotels guest but they did not! our visit was just as good if not better then ever before. we are world travelers and this is by... More

Was this review helpful? Yes
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review

Dear Paula B, First of all thank you very much for your loyalty to Hyatt Zilara Cancun and for sharing your excellent experience with us. We are very happy to know that you once again truly enjoyed the upscale all-inclusive offerings and especially the personalized service provided by our dedicated associates such as Marcelo and his team. Once again, thank... More

West Sacramento
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This place was taken over by Hyatt a year or more ago. By the looks from the outside driving up, it's not the most beautiful resort on the strip but once you are in, you're hooked. It's very, very nice. The staff are wonderful, a very open feeling inside but since it's an open air type of lobby...it's HOT! The... More

Was this review helpful? Yes 1
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review

Dear JTorres80, First of all we would like to thank you for allowing us the privilege of hosting you for this special event and for sharing your comments with us. We are excited to know that we were able to meet your high expectations with the beautiful suites, gorgeous views, delicious food & beverage offerings as well as our attentive... More

Dallas, TX
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

My sisters and I celebrated their birthdays at this all-inclusive, all-adult resort. From arrival to departure, the staff was attentive to our every need. The room and view was gorgeous with sight and sound of the surf. The property is beautiful and very accessible, the restaurants served delicious food and the pools are wonderful. We indulged in spa services and... More

Was this review helpful? Yes 2
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review

Dear joytraveller007, First of all thank you very much for selecting Hyatt Zilara Cancun for your sisters’ birthday celebrations and for sharing your wonderful experience with us. We are very happy to read that you had a wonderful time while enjoying the comfortable accommodations with gorgeous view, beautiful facilities, delicious dining, relaxing spa and attentive staff. Thank you very much... More

Aberdeen, United Kingdom
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Thank you Zilara for a fantastic return visit. We visited last 5 years ago for our honeymoon and returned for our wedding anniversary. Delighted to say it was just as good. This place is amazing. The staff... And I have to mention Felipe, Eduardo and Victor especially who were the best. Professional and caring. We were treated so well. The... More

Was this review helpful? Yes 2
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review

Dear Sonia S, First of all we would like to thank you for allowing us to host you once again and to be part of your special anniversary celebration. We are excited to know that we were able to meet your high expectations and that you truly enjoyed the delicious dining, with Asiana, Pelicanos and Spice being your favorites, and... More

Orleans, Ontario, Canada
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We spent 10 days at this beautiful resort. Well located just 20 minutes from the airport. We travelled with united airlines and aeroservice pick us at the airport. Check in was ok, with cold towel and a drink. Our room wasńt ready, they offered us a upgrade but we decline it since we already had a premium deluxe oceanview room.... More

Was this review helpful? Yes 5
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review

Dear Louise B, First of all thank you very much for selecting Hyatt Zilara Cancun for your recent vacation and for recommending us with fellow travelers. We are truly sorry to read that the real club presentation lasted longer than expected and that the offer did not meet your needs, that your suite was not ready upon arrival, the minibar... More

Los Angeles, California
Reviewer
4 reviews 4 reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Overall a very nice visit to this potentially awesome hotel, however a few problems along the way prevented this from being the "dream" vacation we had hoped for. (Visited 7/15-7/20/14) CHECK IN: We had requested early arrival and booked the top category of room (Presidential Suite). We arrived at 2:30 (3:00 pm is check-in) and were told the room we... More

Was this review helpful? Yes 13
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review

Dear Larry E, First of all thank you very much for selecting Hyatt Zilara Cancun for your recent vacation and for sharing your appreciated feedback with us. We are very sorry to know about the shortcomings you encountered during your recent visit with your suite being delivered late and not being checked thoroughly enough prior to your arrival, the lobby... More

Glen Head, New York
Senior Contributor
42 reviews 42 reviews
31 hotel reviews
104 helpful votes 104 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I would definitely recommend staying at this lovely beautiful all inclusive hotel for anyone seeking the Cancun area. The beach, rooms, balconies, views, pool, spa are just amazing. I would of given 5 Star but there were a few little things that just couldn't cut it to have 5 instead of 4. Nothing that would change my mind to recommend... More

Was this review helpful? Yes 2
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review

Dear Seektravel, It has been a true pleasure to welcome you to Hyatt Zilara Cancun and we sincerely appreciate your willingness to share your kind words with us. We are truly sad to read about the shortcoming during your check in process with the front desk associate not being friendly and no welcome drink being offered, the ac in your... More

Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

After coming to this resort every year we were a bit nervous about the change. We arrived back home last night after a 5 day stay and it was even better than years passed!! We had 3 couples and 2 18 y/o boys in our group and it was awesome with stuff for all of us. All 3 couples used... More

Was this review helpful? Yes
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review

Dear Nurserea, First of all thank you very much for selecting Hyatt Zilara Cancun year after year for your well-deserved vacation and for sharing your wonderful experience with us. We are excited to know that we were able to exceed your high expectations with our relaxing spa, great first aid services, fun and delicious dining experiences at Asiana and the... More

Poughkeepsie, New York
Top Contributor
118 reviews 118 reviews
24 hotel reviews
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Visited Cancun for a cousin's wedding and we originally booked at the hotel next door (Real Properties) for a cousin's wedding. When we arrived the lobby was completely filled with children (3-4 bus loads). When I asked the concierge if the children we leaving he indicated that they were leaving for a tour and would be back for the rest... More

Was this review helpful? Yes 2
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review

Dear Trvlchic5, First of all we would like you to know that it was a true privilege to host you at Hyatt Zilara Cancun for your cousin’s wedding and we truly appreciate you taking your time to write this review. We are excited to know that you were very happy with your decision to upgrade to our resort and that... More

Owners: What's your side of the story?
If you own or manage Hyatt Zilara Cancun, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Hyatt Zilara Cancun? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hyatt Zilara Cancun

Address: Kukulkan Km 11.5 Hotel Zone, Cancun 77500, Mexico (Formerly The Royal)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Hyatt Zilara Cancun 4.5*
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Priceline, Orbitz, Travelocity, Tingo, HotelsClick, getaroom.com, Hotels.com, BookingOdigeoWL, Agoda and Venere so you can book your Hyatt Zilara Cancun reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Royal In Cancun Hotel Cancun
The Royal Hotel Cancun
Royal Hotel Cancun
Royal Cancun Resort

957 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (554)
Viewed
Pool/beach area (74)
Viewed
Room/suite (69)
Viewed
Hotel & grounds (69)
Viewed
3:55
Videos (19)
Viewed
View from room (42)
Viewed
Dining (45)
Viewed
Family/play areas (10)
Viewed
Other (226)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (384)
Viewed
Amenities (76)
Viewed
Beach (20)
Viewed
Pool (40)
Viewed
Presidential Suite (68)
Viewed
Restaurants and Bars (76)
Viewed
Swim-Up Suite (52)
Viewed
The Hotel (52)

Management photos: Courtesy of the property manager

Viewed
All management photos (20)
Viewed
Other (20)

Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#5 Romantic Hotel in Cancun #7 Spa Hotel in Cancun #8 Family Hotel in Cancun #9 Luxury Hotel in Cancun #10 Business Hotel in Cancun #10 Top resorts Hotel in Cancun #10 On the Beach Hotel in Cancun
Hotel Class
Official Description (provided by the hotel)
Welcome to Hyatt Zilara Cancun, an adults-only, all-inclusive resort (min. age 16), formerly THE Royal Cancun. Prominently located on the widest stretch of beach in the heart of Cancun’s Hotel Zone, Hyatt Zilara Cancun is an adults-only, all-suite, all inclusive resort where guests experience traditional Mexican warmth in an intimate yet casual setting.Our resort features spacious suites with breathtaking views of the Caribbean and offers world-class dining, an impressive array of upscale amenities, outstanding service from an attentive and thoughtful staff, and spectacular grounds and facilities.Hyatt Zilara Cancun offers a myriad of activities and conveniences including, sophisticated culinary options at six gourmet restaurants, rejuvenating treatments and services at The Spa– Cancun’s only ocean view spa – wine and spirits tastings, enhanced pool and beach butler service and more. ... more   less 
Number of rooms
307

Questions & Answers

Here’s what questions travelers have asked, with answers from representatives of Hyatt Zilara Cancun and other travelers.
1 question

See all questions (1)

See which rooms travelers prefer