We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hyatt Zilara Cancun

4.5 of 5 Kukulkan Km 11.5 Hotel Zone, Cancun 77500, Mexico (Formerly The Royal)
Hotel website
Hotel deals
Click for phone number
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Hyatt Zilara Cancun
Professional photos View all
Browse nearby
Hyatt Zilara Cancun
Write a Review

940 reviews from our community

Traveler rating
    668
    169
    65
    21
    17
See reviews for
112
575
9
17
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (332)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Hebrew first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (940)
  • Mar-May only
    (243)
  • Jun-Aug only
    (282)
  • Sep-Nov only
    (158)
  • Dec-Feb only
    (257)
All months
Courtice, Canada
1 review
5 of 5 stars Reviewed 2 days ago NEW

We just had the most wonderfull 7 days vacation at this hotel. What makes this place so special is the courteous and friendly staff. Everything they did made us feel like royalty. Thanks to Jesus, Eduardo, Daniel, Guadalupe and many others for the great service we recieved. We ate mostly at the Asiana and Spice restaurants where the food and... More

Was this review helpful? Yes 1
1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

My first time in Mexico was wonderful at this hotel. The service was excellent, starting with Fabian in the spice restaurant who was attentive to us during breakfast, Noe at the Mexican restaurant, Anna and the rest of the staff at the spa. I learned blackjack with David. It was great.

Was this review helpful? Yes
1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

Love my stay @ Hyatt Zilara felt like a queen this vacation. The facility is immaculate. Thank you to staff that made this first trip to Cancun memorable. When you visit make sure you encounter Fabian (Spice restaurant), David (Entertainment Dept), Rosalia & Carmen (Spa), Astrid & Amenth (Guest service)

Was this review helpful? Yes
2 reviews
5 of 5 stars Reviewed 3 days ago NEW via mobile

Had the most wonderful 10 days at this hotel. Our room was lovely , the maid service was always excellent. All the staff were so friendly , nothing was too much trouble. We must give a special mention to Julio at pelicanos , he greeted us everyday by name at breakfast & lunch. The lunchtime staff at pelicanos always went... More

Was this review helpful? Yes 1
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We stayed for 4 nights on our honeymoon. It was wonderful, beautiful pool, lovely rooms and excellent service. We only ate at pelicanos and at spice buffet. Pelicanos we felt while the view and setting is amazing, the food was a bit poor on both occasions we were there. First time we ordered steak and both of us received a... More

Was this review helpful? Yes 1
New York
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

My husband and I cannot say enough about this Hotel it was spectacular! From the moment we arrived from the gentleman that took our baggage to our Concierge Escobar for putting my husband and I in the most beautiful ocean front jr. suite. The room was quite spacious and fantastic view of the most exquisite ocean and pool. The bathroom... More

Was this review helpful? Yes 1
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review

Dear Denise and Joepy VDB, It was an honor to have you as your guests during your recent vacation at Hyatt Zilara Cancun and we thank you for sharing your wonderful experience with us. We are very happy to know had your Dream vacation, while enjoying the beautiful room with luxurious amenities, delicious food, entertaining shows and especially the wonderful... More

Contributor
14 reviews 14 reviews
9 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Stayed for only three nights. Easily the most relaxing three days of vacation I've ever had. The staff was great, the property and rooms were wonderful, the food and pool were fantastic! Simply put a perfect place to stay and relax while in Cancun!

Was this review helpful? Yes
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review

Dear Salexander99, Thank you very much for choosing Hyatt Zilara Cancun for your and for taking your time to share this short, but truly positive review with us. We are thrilled to know you had a truly relaxing vacation, while enjoying the beautiful property, gorgeous suites, delicious dining and attentive staff. Once again, thank you for your preference and we... More

1 review
5 of 5 stars Reviewed 4 days ago NEW

Dear. Zilara Team Hola:) It was nice time to with you guys on my honeymoon. I & my husband were really enjoied honeymoon cuz of your nice service. Everybody are very kind &friendly. However Daniel is special for our honeymoon. We had a great day in Cancun because of his kindness&friendship. We can't explain our own feeling on english. But... More

Was this review helpful? Yes
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review

Dear 현철 장, It was a great pleasure to host you at Hyatt Zilara Cancun for our honeymoon celebration and we very much appreciate you taking your time to share you great experience with us. We are excited to know that you had an excellent stay, thanks to the amazing service provided by our valued associates, such as Daniel. Please... More

Cancun, Mexico
2 reviews
5 of 5 stars Reviewed 4 days ago NEW via mobile

My wife and I have stayed there for the last 5 years, and have never had a problem. Everything from the service, food, rooms and view are great. I've been to several hotels in Cancun and this is the best for the price. You are treated like kings and queens there. This is the best getaway vacation for relaxation with... More

Was this review helpful? Yes
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review

Dear Pena33, Thank you very much for your loyalty to Hyatt Zilara Cancun and for sharing your once again wonderful vacation experience with us. We are thrilled to read that you had another relaxing vacation while enjoying the delicious food, beautiful suites, amazing view and great service. Once again, thank you for your preference and we cannot wait to welcome... More

Belfast, United Kingdom
1 review
5 of 5 stars Reviewed 4 days ago NEW

Just back to Ireland after spending our Honeymoon here. Cannot fault the place. From you check in until you check out you are treated like a star. A bottle of shampaigne and a little cake with happy honeymoon greeted us as we got in our room. Our bed was covered in carefully laid out rose petals and swans. So nice.... More

Was this review helpful? Yes
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review

Dear Mr. and Mrs. Curley, Thank you very much for allowing us the privilege of welcoming you for this once-in-a-lifetime vacation and for sharing your truly positive review with us. We are excited to know you had the truly special experience you deserve and especially enjoyed the beautiful and well-kept facilities, entertaining shows and excellent service. We very much appreciate... More

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Hyatt Zilara Cancun? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hyatt Zilara Cancun

Address: Kukulkan Km 11.5 Hotel Zone, Cancun 77500, Mexico (Formerly The Royal)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Hyatt Zilara Cancun 4.5*
Number of rooms: 307
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Travelocity, Orbitz, getaroom.com, Priceline, Despegar.com, Odigeo and Tingo so you can book your Hyatt Zilara Cancun reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Royal In Cancun Hotel Cancun
The Royal Hotel Cancun
Royal Hotel Cancun
Royal Cancun Resort

1,169 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (766)
Viewed
Room/suite (80)
Viewed
Pool/beach area (87)
Viewed
View from room (48)
Viewed
Dining (47)
Viewed
Hotel & grounds (71)
Viewed
3:55
Videos (20)
Viewed
Business center/function rooms (3)
Viewed
Family/play areas (10)
Viewed
Other (400)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (384)
Viewed
Amenities (76)
Viewed
Beach (20)
Viewed
Pool (40)
Viewed
Presidential Suite (68)
Viewed
Restaurants and Bars (76)
Viewed
Swim-Up Suite (52)
Viewed
The Hotel (52)

Management photos: Courtesy of the property manager

Viewed
All management photos (20)
Viewed
Other (20)
Hotels you might also like...
Check In Check Out
Price Your Stay