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Hyatt Zilara Cancun

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Blvd. Kukulcan Km 11.5 | Zona Hotelera, Cancun 77500, Mexico (Formerly The Royal)
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Hyatt Zilara Cancun
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2,892 Reviews from our TripAdvisor Community

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Wilson, North Carolina
Level Contributor
70 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 205 helpful votes
5 of 5 stars Reviewed yesterday NEW

We spent three nights at the Hyatt Zilara in a Swim-Up King Suite. We were in a corner room, number 132, at the quiet end of the resort. It was an ideal location. We also stayed at the Grand Hyatt in Playa del Carmen after we left the Zilara, so you might want to also look at that review to... More 

Helpful?
Thank MB_and_Dave
Bruges, Belgium
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

The staff here was wonderful and went out of their way to accommodate our group of 25. I especially want to thank Glenda Ruana for all she did for our group! The rooms were spotless, we never saw a single mosquito, and there were lots of cabanas and lounge chairs for everyone to enjoy. Our check in was effortless and... More 

Helpful?
Thank Kikilodica
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review

Dear Kikilodica, It was an honor to host you and your group at Hyatt Zilara Cancun and we thank you for sharing your truly positive review with us. We are glad to know you had a wonderful time, while enjoying the incredible suite, as well as the personalized service provided by our valued associates, such as Glenda, whom will surely... More 

Kendal, United Kingdom
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Had a week at this hotel, it was fantastic, room was excellent, corner suite on 5th floor. Excellent food in all restaurants. Clean, both inside and outside. Excellent area, and fantastic beach, and facilities. Celebrated my birthday, champagne and birthday cake delivered to room. Everything about this hotel is 5 star. However there is one thing that makes this hotel... More 

Helpful?
Thank kgs553
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review

Dear kgs553, It was a great pleasure to welcome you and your husband to Hyatt Zilara Cancun for your birthday celebration and we thank you for sharing your wonderful experience with us. We are truly happy to know you had a fantastic overall experience, while enjoying the lovely and personalized service provided by our valued associates, such as Jonathan, with... More 

Corpus Christi, Texas
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This was our first stay at the Hyatt Zilara but we are frequent visitors to Cancun. We booked a week in a Presidential Suite after seeing the great pictures on TripAdvisor. We arrived around 3:00pm and were greeted at the front with a cool drink and very courteous staff. The entry and lobby area of this hotel is a spectacular... More 

Helpful?
Thank ccrider51
Green Bay, Wisconsin
Level Contributor
4 reviews
5 of 5 stars Reviewed 3 days ago NEW

We have stayed at Dreams, Excellence and The Royal, which is now the Hyatt Zilara. We keep coming back to Zilara. The rooms are roomy with a balcony facing the the breath taking ocean. ( We always reserve a Jr. Suite/Ocean View) There are Ocean Front Rooms which face the ocean, but they are the lower level rooms, and there... More 

Helpful?
Thank Holly6846
Canada
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Great room, food and drinks. It is a 5 star hotel no doubt. Only few minor issues, not much green around the hotel and the beach. People need to be a bit more friendly at this property, nothing major but it would help in comparison to Punta Cana and some other locations. I don't wont to be critical or anything... More 

Helpful?
Thank KRIS7511
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review

Dear Thomas - KRIS7511, It was a great pleasure to welcome you to Hyatt Zilara Cancun for your well-deserved vacation and for taking the time to share your thoughts with us. We are truly sorry to know you perceived a lack of the customer service, allow me to assure you that this is not a typical example of the service... More 

Plano, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

The resort is beautiful and very well kept. This was our 2nd trip to the Hyatt Zilara. The 1st time we thought the food was amazing. The 2nd time it was apparent that they had made a change to the menu and the quality suffered. The only other issue we had are the shows. The did not change from year... More 

Helpful?
1 Thank Rskyle
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review

Dear Rskyle, Thank you very much for selecting Hyatt Zilara Cancun for your vacation and for sharing your short but truly honest feedback with us. We are truly sorry to know you felt disappointed with the food offerings and that you perceived we have not changed the shows during a year, Thank you for bringing these to our attention and... More 

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