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Hyatt Zilara Cancun

4.5 of 5 Kukulkan Km 11.5 Hotel Zone, Cancun 77500, Mexico (Formerly The Royal)
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Hyatt Zilara Cancun
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Hyatt Zilara Cancun
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1,127 reviews from our community

Traveler rating
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127
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Glendale, California, United States
2 reviews
5 of 5 stars Reviewed yesterday NEW

My husband and i got married in December. Our REAL honeymoon is next year during the summer months. In December, we had difficulty choosing a destination that would meet our expectations regarding a place to travel to celebrate our marriage. Our decision to spend 6 nights and 7 days in Hyatt Zilara was the best decision!! From the moment we... More 

Was this review helpful? Yes
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed yesterday NEW

When deciding what resort to stay at in Cancun, my husband and I drove ourselves crazy reading all the reviews on Tripadvisor. We finally decided that there are always going to be negative experiences and as long as it was rated high overall, it would be a good resort. We got our choices down to Secrets and Hyatt Zilara. The... More 

Was this review helpful? Yes
2 reviews
5 of 5 stars Reviewed yesterday NEW

Was a guest in 2011 when it was the royal and knew then that I would be getting married there and all my dreams came true last weekend. It was truly the best experience of a lifetime. The wedding coordinators, Katia and Elizabeth were always there to help. The hotel is incredible, rooms are amazing and they truly treat you... More 

Was this review helpful? Yes 1
Bournemouth
Senior Contributor
27 reviews 27 reviews
15 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed yesterday NEW

We arrived at hotel after 10.5 hour flight, had a normal check in when we should have had an in room check in, we were left to find our own room, we never got the flannel. Next day we had a card in the door to say we must go as we were gold customers as we had paid extra... More 

Was this review helpful? Yes 1
Leawood, Kansas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

We loved it (again). Third time there. The food is great, the rooms are lovely, clean and well kept. The service is second to none. Housekeeping staff so fast to respond to requests...within minutes for anything from towels to guacamole. Spice is the best buffet restaurant I've ever experienced. Hector Z greeted us every morning with a smile and some... More 

Was this review helpful? Yes 1
Top Contributor
70 reviews 70 reviews
11 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We visited once when not owned by Hyatt and loved it. Moored a 2nd trip only to find out it had been purchased by Hyatt. Hotel is lovely - rooms are awesome. Favorite is the room with swim up pool. Staff is very friendly, bars are solid. pools are nice. Beach service is poor. Food/restaurants have gone downhill since taken... More 

Was this review helpful? Yes 1
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 days ago NEW

This is hotel are also so amazing. If you only wants to be with adults is this the right choice. No children under 18. The restaurants are amazing and the services also amazing. All the stuffs are so seeviceminded. The hotel are more quit and they have show who are amazing. The only thing that every close 23:00 a clock.... More 

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London, United Kingdom
Senior Contributor
25 reviews 25 reviews
16 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I have written quite a few TA reviews now, but this one has got to be the hardest. It has taken me over a week to write this so I hope the content will be appreciated but mostly helpful to at least a few people. As a couple we have previously stayed at the royal in 2009, we loved it... More 

Was this review helpful? Yes 4
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review

Dear Roberts Family, Thank you very much for allowing us the privilege of welcoming you once again to Hyatt Zilara Cancun for your destination wedding and for taking the time to share this detailed review with us. We are truly sorry to read that you found your check in to not be planned very well, that you encountered some maintenance... More 

Houston, Texas
1 review
4 of 5 stars Reviewed 3 days ago NEW

This was our 2nd trip to this particular resort and once again, it was fabulous. The service is completely out of this world amazing. However, this trip wasn't nearly the same experience as our last because of our room. We were in the "new" add-on area. The view was outstanding but the room itself was smaller than a Motel 6... More 

Was this review helpful? Yes 1
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review

Dear Jduballday, It was a great pleasure to welcome you to Hyatt Zilara Cancun for the 2nd time and we very much appreciate you sharing your review with us. While we are very happy to know that you had another fabulous vacation and truly enjoyed the amazing service and beautiful view, we are truly sorry to read that you did... More 

1 review
5 of 5 stars Reviewed 3 days ago NEW via mobile

We were celebrating my wife's 50th birthday and chose the hotel based on a lot of reviews. Arriving there, we were not disappointed. The hotel has great architecture and is very open. It's a great location right on the ocean and every room has an ocean view. The staff is credible, all very accommodating and always smiling and asking if... More 

Was this review helpful? Yes
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review

Dear TCanger, Thank you very much for allowing us the privilege of hosting you at Hyatt Zilara Cancun for your wife’s 50th birthday celebration and for sharing your honest feedback with us. We are truly sorry to read that you felt disappointed with the evening entertainment, as well as the lack of a night club on property. Please know we... More 

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Additional Information about Hyatt Zilara Cancun

Address: Kukulkan Km 11.5 Hotel Zone, Cancun 77500, Mexico (Formerly The Royal)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Hyatt Zilara Cancun 4.5*
Number of rooms: 307
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Also Known As:
The Royal In Cancun Hotel Cancun
The Royal Hotel Cancun
Royal Hotel Cancun
Royal Cancun Resort
Hotel Style:
#4 Spa Hotel in Cancun
#5 Top resorts Hotel in Cancun
#5 Romantic Hotel in Cancun
#5 Luxury Hotel in Cancun
#5 On the Beach Hotel in Cancun
#8 Family Hotel in Cancun
#19 Business Hotel in Cancun

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