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All 175 Cancun hotels

Hyatt Zilara Cancun

4.5 of 5 Resort (All-Inclusive)   |   Kukulkan Km 11.5 Hotel Zone, Cancun 77500, Mexico (Formerly The Royal)
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Ranked #21 of 175 hotels in Cancun
A recent review
4 of 5 stars reviewed yesterday
Verito23 Columbus, Ohio
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437 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Columbus, Ohio
Top Contributor
50 reviews 50 reviews
22 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed yesterday NEW

I dont like resorts that much but I stayed with my husband at the Zilara for 2 nights after being in Tulum, Playa del Carmen and Isla Mujeres for 2 weeks doing snorkel , Cenotes, a lot of walking so we wanted to relax and do nothing and that's what we did hang at the pool and eat and I... More

Was this review helpful? Yes 1
1 review
5 of 5 stars Reviewed yesterday NEW

From the moment you walk in you are handed a glass of champagne and a towel to wash your hands. We were greeted by Solomon who was so lovely to us the entire trip making sure every time we saw him that we were having a great trip. The room was amazing down to the hammock on the balcony. All... More

Was this review helpful? Yes 1
New York City, New York
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

My wife and I originally booked our honeymoon at the Gran Caribe Real next door. While it was a 5 star hotel, the Gran Caribe Real caters to families as well as to Spring Breakers. This was far from what we envisioned for a honeymoon. The friendly front desk gave us the option of going over to the Hyatt Zilara,... More

Was this review helpful? Yes 3
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review

Dear Calvin B, First of all thank you for choosing Hyatt Zilara Cancun for your honeymoon and for sharing this excellent feedback with us and all other TA reviewers. We are thrilled to know that we were able to meet your wants and needs with our upscale, adults only all-inclusive experience and excellent customer services provided by our dedicated associates.... More

Wheeling, Illinois
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 days ago NEW

My husband and I stayed at the Hyatt Zilara Cancun from April 10th-14th for our one year anniversary and we were very disappointed in the hotel. We have traveled to Cancun, Riviera Maya and Playa del Carmen several times in the last few years and always stay at 4-5 star all-inclusive resorts. This was by far our least favorite hotel.... More

Was this review helpful? Yes 2
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review

Dear DKL35, First of all I would like to take this opportunity to thank you for choosing Hyatt Zilara Cancun and for taking your time to share your feedback with us. Please know that our guests’ comments are very important to us as they allow us to see what we are doing right, wrong and how we can continuously improve,... More

Surrey, Canada
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

Our experience at the Hyatt Zilara spa was outstanding. Perla and Mariel handled massages and facials, and Yared and Mariel undertook to do manicures and pedicures. Very professional and capable people who delivered a degree of relaxation we had never experienced before. Isaac catered to our very need in the sauna, the steam room, the whirlpool and the plunge pool.... More

Was this review helpful? Yes
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review

Dear Brian M, Thank you very much for choosing Hyatt Zilara Cancun for your vacation and for taking your valuable time to share your amazing and relaxing experience at The Spa with us. We are thrilled to know that the dedication and professionalism of our associates Perla, Mariel, Yared and Isaac resulted in such a wonderful experience, which you were... More

New ross
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW via mobile

Came here for a bachelorette party. Loved everything about the stay especially, Hector from Spice, Freddy from Maria Marie and Ivan from the bar! A must visit if you come to Hyatt Zilara in Cancun, Mexico. Beaches, room, room service, food, and atmosphere are incredible.

Was this review helpful? Yes 1
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review

Dear Jaclynj06, First of all thank you very much for taking your time to share this short, but excellent experience at Hyatt Zilara Cancun! It was a pleasure to welcome you and your party for this special occasion and we are thrilled to know you enjoyed the beautiful beaches, great accommodations, delicious dining options and overall atmosphere as well as... More

New York City, New York
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Just returned with wife from 5 days in paradise. Top to bottom hotel, rooms, facilities and staff were outstanding. Our housekeeper assigned was Ines Cruz. She made sure we were taken care of and our room was spotless. Every person on hotel staff had a smile on their face and greeted us with the hand on their heart gesture. Spice... More

Was this review helpful? Yes 2
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review

Dear redcock, Thank you very much for choosing Hyatt Zilara Cancun for your vacation and for sharing your truly wonderful and memorable experience. We are thrilled to know you enjoyed our amazing accommodation, facilities, upscale dinging options and most importantly excellence in service provided by our dedicated associates. We appreciate you recognizing our valued associates for the dedication they put... More

New York City
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This was my wife and I first trip to Cancun. After spending 11 days ay Hyatt Zilara, we wish we could have stayed longer!! We definitely chose an excellent hotel. The staff at this hotel really go above and beyond to satisfy the customers. Check in was easy and smooth. During check in, you choose the times you want your... More

Was this review helpful? Yes 3
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review

Dear Joe U, First of all thank you very much for choosing Hyatt Zilara Cancun for your first vacation in Cancun and for sharing this detailed review with us and all other TA reviewers. Please know that our guests’ comments, especially from return customers such as you, are very important to us as they allow us to identify our areas... More

Collinsville, Oklahoma, United States
Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

The only thing wrong was I didn't have more time to spend there! Enjoyed the Spa with treatments from Perla, Lucero, & Mariel. The morning stretching & palates classes with Martha were amazing. Wine tasting with sommelier, Alonso Larzaro Arias, lead us to an amazing dinning experience at Maria Marie's restaurant. Where the food was amazing. The staff was superb... More

Was this review helpful? Yes 2
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review

Dear Rebecca J, On behalf of the entire staff at Hyatt Zilara Cancun and myself, I would like to take this opportunity to thank you for sharing this wonderful vacation experience with us. We are excited to know that you fully enjoyed our varied all-inclusive offerings, entertaining activities and excellent service provided by our dedicated associates. Please be assured we... More

Toronto, Canada
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Myself and 3 other ladies just returned from a week-long vacation at Hyatt Zilara, Cancun, and we absolutely loved it! The hotel itself was grand and elegant and the service was impeccable! From the moment we arrived, we were treated like royalty and everyone always greeted us with a hand over their hearts, demonstrating ‘service with love’. We sure felt... More

Was this review helpful? Yes 4
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review

Dear MissDanielle13, First of all thank you very much for choosing Hyatt Zilara Cancun for your vacation and for sharing this detailed review with us. It was a true pleasure to welcome you and your friends and to assure you had an excellent stay enjoying the facilities, great location, fun activities and all other plentiful all-inclusive offerings. We sincerely appreciate... More

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Additional Information about Hyatt Zilara Cancun

Address: Kukulkan Km 11.5 Hotel Zone, Cancun 77500, Mexico (Formerly The Royal)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Romantic Hotel in Cancun
#9 Family Hotel in Cancun
#19 Luxury Hotel in Cancun
#19 Top resorts Hotel in Cancun
#20 On the Beach Hotel in Cancun
#21 Spa Hotel in Cancun
#21 Business Hotel in Cancun
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Hyatt Zilara Cancun 4.5*
Official Description (provided by the hotel):
Welcome to Hyatt Zilara Cancun, an adults-only, all-inclusive resort (min. age 16), formerly THE Royal Cancun. Prominently located on the widest stretch of beach in the heart of Cancun’s Hotel Zone, Hyatt Zilara Cancun is an adults-only, all-suite, all inclusive resort where guests experience traditional Mexican warmth in an intimate yet casual setting.Our resort features spacious suites with breathtaking views of the Caribbean and offers world-class dining, an impressive array of upscale amenities, outstanding service from an attentive and thoughtful staff, and spectacular grounds and facilities.Hyatt Zilara Cancun offers a myriad of activities and conveniences including, sophisticated culinary options at six gourmet restaurants, rejuvenating treatments and services at The Spa– Cancun’s only ocean view spa – wine and spirits tastings, enhanced pool and beach butler service and more. ... more   less 
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Also Known As:
The Royal In Cancun Hotel Cancun
The Royal In Cancun Hotel
Royal Cancun
The Royal Hotel Cancun
Royal Hotel Cancun
Royal Cancun Resort

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