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Hyatt Zilara Cancun

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Kukulkan Km 11.5 Hotel Zone, Cancun 77500, Mexico (Formerly The Royal)
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Hyatt Zilara Cancun
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Hyatt Zilara Cancun
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2,030 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Atlanta, Georgia
1 review
5 of 5 stars Reviewed yesterday NEW

The resort was nice. The room was great. The pool was relaxing. The beach was very nice. The rooms face the east. The sun wakes you up if your shades are not closed, which is cool. The resort is 8 floors tall. So when the sun is setting, the pool is in shade at about 5pm because of the height... More 

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San Diego, California
1 review
5 of 5 stars Reviewed yesterday NEW

As I write this review I am sitting on the balcony enjoying the beautiful view. This hotel is amazing!! The people here at Zilara are so pleasant nice and eager to please. They go above and beyond to make sure your every need is met. The hotel is clean the service at the spa was also amazing and the food... More 

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London, United Kingdom
Level Contributor
25 reviews
25 hotel reviews
4 of 5 stars Reviewed yesterday NEW

Booked two rooms and stayed her for my little sister's 30th birthday. The hotel is approximately 20 minutes from the airport and easy to get to via taxi. The resort looks newly refurbished and has nicely maintained grounds. For an all-inclusive, the food was average but had a good selection of Mexican, Asian, American, and Bar food. Nice pools and... More 

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houston, United States
5 of 5 stars Reviewed yesterday NEW

Some all inclusive hotels have good service and amenities ofcurse and includes all your meals, but not very good quality, at Hyatt zilara you will experience really good meals and i mean by quality and flavor and drinks (brand liquors). today this hotel is on my #1 of the hotels i have visited. i recommened this place!

Review collected in partnership with Hyatt Hotels

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Pittsburgh
Level Contributor
16 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

My wife and I have always been reluctant to do the "all-inclusive" travel as we prefer quality over quantity, but we decided to give it a try and after reading so many good reviews we chose the Hyatt Zilara...and we are so happy we did!! The service is absolutely superb and everybody is always trying to accommodate your requests with... More 

Was this review helpful? Yes 3
New York City, New York
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Breakfast at Spice was delicious. Fresh fruit, delicious omelets and sweet smoothies. Hector Zepeda delivered outstanding service. He took care of us every day and was so cheerful and helpful. When you go to Spice, make sure you ask to sit in his section. You won’t be disappointed!

Was this review helpful? Yes 2
Alfonso J, General Manager at Hyatt Zilara Cancun, responded to this review

Dear V O, Thank you very much for allowing us the privilege of hosting you at Hyatt Zilara Cancun during your recent vacation and for taking the time to share your short, but truly positive feedback with us. We are excited to know you had an amazing stay, while enjoying especially the personalized service provided by our valued associates, such... More 

Aberdeen, United Kingdom
1 review
5 of 5 stars Reviewed 2 days ago NEW

Hi Apologies for the long delay with my review My wife and I stayed/have stayed at the hyatt zilara formally known as the royal Cancun in both Cancun and playa del Carmen for the past three vacations, the last commencing on the 4th of October 2014 for a 14 day vacation @ the hyatt zilara.... May I say these past... More 

Was this review helpful? Yes 6
1 review
5 of 5 stars Reviewed 3 days ago NEW

This place is absolutely the best place to go for vacation. All staff from the time we walk in the door untill the time we left went way far pass our expectations. Big thank you to everyone for making this a most memorable vacation. And a Big Thank You to the Spice server Pedro. If you go ask for him,... More 

Was this review helpful? Yes 2
Los Fresnos, Texas
1 review
5 of 5 stars Reviewed 3 days ago NEW

My husband and I just got back from Hyatt Zilara last night! We had a great time celebrating our anniverary. We belong to the Real Club Resorts which includes this hotel. This was our 4th time at the Hyatt Zilara. We love this hotel. Of course there is no perfect hotel and also people's expectations are all very different. We... More 

Was this review helpful? Yes 2
Massachusetts
1 review
5 of 5 stars Reviewed 3 days ago NEW

Our room was originally supposed to be a swim up suite on the first floor with a semi-private pool. When we arrived, we were placed on the 7th floor. A bit bummed from the news but when we finally got up to the room, we found an amazing ocean view and it was worth it !!! EVERY MORNING, we would... More 

Was this review helpful? Yes 2
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