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All 172 Cancun hotels

Hyatt Zilara Cancun

4.5 of 5 Resort (All-Inclusive)   |   Kukulkan Km 11.5 Hotel Zone, Cancun 77500, Mexico (Formerly The Royal)
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87%
Ranked #10 of 172 hotels in Cancun
A recent review
4 of 5 stars reviewed yesterday
Matheus A Cancun, Mexico
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690 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (251)
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English first
Cancun, Mexico
Top Contributor
51 reviews 51 reviews
14 hotel reviews
4 of 5 stars Reviewed yesterday NEW

Great hotel, would recommend to everyone. Service impeccable room high standard, optimal location and without the officials say. The facilities of the hotel are first-line, furniture, bedding, everything good, finally recommend it to everyone.

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Mt prospect
1 review
5 of 5 stars Reviewed 2 days ago NEW

Tomorrow is our last day at Hyatt Zilara and we don't want to leave. We will be back for sure! We would highly recommend this resort. Here are the top 10 things that make this resort amazing! 1) Pool and beach area (beach Cabanas are amazing) 2) Food at all restaurants (delicious, high quality food) 3) Entertainment at night (exceeded... More

Was this review helpful? Yes 3
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review

Dear Marktack, First of all thank you very much for allowing us to be part of your anniversary celebration and for sharing your wonderful experience with us. We are excited to know that we were able exceed your high expectations with the great location, beautiful pool and beach areas, delicious food & beverage offerings, fun entertainment, relaxing spa and of... More

Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Stayed here on honeymoon in early July. Originally booked into the Grand Caribe next door but got an upgrade...THANKS!! We moved to the hyatt and were blown away. Luxury from the minute you walk through the door. Our room was large with a gorgeous view from our corner balcony. We were on the third floor. Room had fridge and drinks... More

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Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review

Dear Mwray87, Thank you very much for sharing this detailed and truly wonderful review about your recent stay at Hyatt Zilara Cancun with us and all other TA reviewers. It was a true honor to have you as our guests and we are thrilled to know that you had a fantastic honeymoon while enjoying the beautiful suite with luxurious amenities,... More

Pleasantville
Contributor
11 reviews 11 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

All inclusive, adult only. Wonderful options on the beach for shade! Every room has an ocean view but upgrade to a corner room if you want a wider view of the beach.Before you go, sign up for the 2 restaurants that take reservations. One is for a 6 course meal and the other Italian. Both are worth it! Room service,... More

Was this review helpful? Yes 1
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review

Dear JanisPleasantvi... G, First of all thank you very much for allowing us the privilege of hosting you and your family at Hyatt Zilara Cancun for your recent vacation and for taking your valuable time to write this review. We are thrilled to know you had a perfect vacation experience while enjoying especially the delicious dining options and beautiful beach.... More

Exeter, New Hampshire
1 review
5 of 5 stars Reviewed 2 days ago NEW

We had the pleasure of coming back to The Hyatt Zilara after 3 years (not previously owned by Hyatt). We are Gold members and were happy to see that Hyatt has worked out some of the kinks that we read about when they first took over. This was not a romance visit, but we had a group of 8 people,... More

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Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review

Dear Joanne V, First of all thank you very much for allowing us once again the privilege of hosting you at Hyatt Zilara Cancun and for sharing you detailed review with us. We are sorry to read about the maintenance issues 2 members of your party experienced and to read about the lack of follow up you perceived after reporting... More

Kaufman, Texas
Reviewer
4 reviews 4 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We have been timeshare holders of this resort for 9 years and since the Hyatt bought them out we saw several changes and not all for the best. Although the staff is excellent in every way, they have reduced the number of waitresses and bartenders, so it's now longer waits for drinks around the pool and at the bar. There... More

Was this review helpful? Yes 1
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review

Dear kellydee1961, First of all we would like to take this opportunity to thank you for your loyalty to Hyatt Zilara Cancun and for sharing your honest feedback with us. We are very sorry to read that you perceived the number waiters and bartenders to be reduced, that you did not initially receive the bed type you requested and that... More

San Antonio, Texas
Contributor
15 reviews 15 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Fantastic hotel. Solomon was a great help and saw to our needs. The night manger Enrique Brizuela was tremendous and made for a great trip, thanks. The swim up rooms are fantastic. Our room was 104. Facing the ocean, the swim up rooms on the left are quietist . The middle rooms by the main pool would be more active.... More

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Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review

Dear tiburonel, First of all thank you very much for allowing us the privilege of hosting you at Hyatt Zilara Cancun and for sharing your kind review with us. We are very happy to know that you had a truly relaxing and romantic vacation and that you very much enjoyed your beautiful suite, fully stocked mini bar, well-kept facilities as... More

Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

The service at this hotel is wonderful! The staff was so nice and attentive. I was thoroughly impressed. The view is amazing! The water is so blue it's almost blinding. We enjoyed eating at all the restaurants. Spice was good for breakfast. Pelicanos was great for lunch. I would recommend booking upon arrival for Chefs Plate, Maria Marie, and Asiana.... More

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Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review

Dear TN4VT, Thank you very much for allowing us to be part of your well-deserved vacation and for sharing your wonderful experience. We are pleased to know that you very much enjoyed the delicious dining options, gorgeous views and that you found our associates to be very attentive to your needs. Thank you also for sharing your suggestion in regards... More

Liverpool, United Kingdom
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I can honesty, hand on heart day this is the most fantastic hotel I have ever stayed in. The staff are amazing, they are very helpful made us feel welcome. The hotel was spotless, our rooms were cleaned daily, it's a beautiful location and we will defiantly be returning in the very near future!

Was this review helpful? Yes
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review

Dear Mandi_murphy17, It was a true pleasure to welcome you at Hyatt Zilara Cancun during your recent visit and we are excited to read that you had a truly fantastic vacation experience while enjoying the personalized service provided by our associates, as well as the great location and well-kept facilities. Thank you very much for taking your time to share... More

New York City, New York
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Great resort from the second we enter guest leaving were telling us we won't want to leave I have been to cancun twice before n did not enjoy myself this resort changed how I feel about cancun Hector zepada n spice buffet was great always very helpful and service with a smile and Castillo Reyes at the pool was great... More

Was this review helpful? Yes
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review

Dear r c, Thank you very much for selecting Hyatt Zilara Cancun for your recent vacation and for sharing your amazing experience with us. We are very happy to know that we were able to meet your high expectations with the delicious food & beverage offerings, luxurious suites, amazing and great service provided by our dedicated associates, such as Hector... More

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Additional Information about Hyatt Zilara Cancun

Address: Kukulkan Km 11.5 Hotel Zone, Cancun 77500, Mexico (Formerly The Royal)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Hyatt Zilara Cancun 4.5*
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Also Known As:
The Royal In Cancun Hotel Cancun
The Royal Hotel Cancun
Royal Hotel Cancun
Royal Cancun Resort

957 photos of this hotel

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Hotel & grounds (69)
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Beach (20)
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Presidential Suite (68)
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Swim-Up Suite (52)
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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#5 Romantic Hotel in Cancun #7 Spa Hotel in Cancun #8 Family Hotel in Cancun #9 Luxury Hotel in Cancun #10 On the Beach Hotel in Cancun #10 Top resorts Hotel in Cancun #19 Business Hotel in Cancun
Hotel Class
Official Description (provided by the hotel)
Welcome to Hyatt Zilara Cancun, an adults-only, all-inclusive resort (min. age 16), formerly THE Royal Cancun. Prominently located on the widest stretch of beach in the heart of Cancun’s Hotel Zone, Hyatt Zilara Cancun is an adults-only, all-suite, all inclusive resort where guests experience traditional Mexican warmth in an intimate yet casual setting.Our resort features spacious suites with breathtaking views of the Caribbean and offers world-class dining, an impressive array of upscale amenities, outstanding service from an attentive and thoughtful staff, and spectacular grounds and facilities.Hyatt Zilara Cancun offers a myriad of activities and conveniences including, sophisticated culinary options at six gourmet restaurants, rejuvenating treatments and services at The Spa– Cancun’s only ocean view spa – wine and spirits tastings, enhanced pool and beach butler service and more. ... more   less 
Number of rooms
307

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