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Hyatt Zilara Cancun

4.5 of 5 Kukulkan Km 11.5 Hotel Zone, Cancun 77500, Mexico (Formerly The Royal)
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Hyatt Zilara Cancun
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Hyatt Zilara Cancun
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951 reviews from our community

Traveler rating
    676
    171
    65
    22
    17
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113
582
9
17
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (335)
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1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

We celebrated our 10th anniversary at Zilara and had an absolutely fabulous 7 days. Our room cleaning staff, Julio at Pelicanos restaurant, Yusef, Ross, Josue at Asianas were amongst some of wait staff I can remember Ameth is another individual whose name comes to mind. I'm sorry I can't remember everyone's name. I felt compelled to speak with the Quarters... More

Was this review helpful? Yes 1
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review

Dear Robert C, Thank you very much for allowing us the privilege to be part of your 10th anniversary celebration and for sharing your wonderful vacation experience with us. We are very happy to know that our valued associates, such as Julio, Yusef, Ross, Josue and Ameth were able to exceed your expectations and be assured we will share your... More

Cancun, Mexico
1 review
4 of 5 stars Reviewed 2 days ago NEW

The hyatt is an amazing hotel. We had a large group come for our wedding and have had a wonderful time. The staff is so friendly, drinks and food are delicious. Every room has a beautiful view of the ocean. David does an amazing job with the entertainment team. We have enjoyed playing pool volleyball and dancing to live bands... More

Was this review helpful? Yes 1
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review

Dear Eddh10, First of all thank you very much for choosing Hyatt Zilara Cancun for your destination wedding and for sharing you marvelous experience with us. We are excited to know you and your family had a truly memorable stay and especially enjoyed the delicious food & beverage offerings, beautiful suites with amazing views, fun activities and shows as well... More

East Longmeadow, Massachusetts
1 review
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

It was my wife and my 5th trip to Cancun, all of them at this resort. Seeing that we are returning members I felt others should read this to better prepare themselves for future visits to the Hyatt Zilara. If there are people that want to make an initial visit to this resort I would still recommend this resort due... More

Was this review helpful? Yes 3
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review

Dear Peter M, It was a great pleasure to host you once again at Hyatt Zilara Cancun and we appreciate you sharing your detailed and honest review with us. We very much appreciate your comments and suggestions as they allow us to continuously enhance our service and to assure all our valued guests’ satisfaction. Thank you also for recognizing so... More

Houston, Texas
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

As soon as we arrived, we knew that we were at a unique place. We felt very welcome!! The person that checked us in,Yunuen Escobar, made sure that we were going to have a good stay. He made it possible for us to have a great room and made reservations for us at very unique restaurants in the property. All... More

Was this review helpful? Yes 1
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review

Dear Carlos W, Thank you very much for selecting Hyatt Zilara Cancun for your well-deserved vacation and for taking your time to write this beautiful review. We are very happy to know that you felt welcome immediately upon arrival and that you very much enjoyed the luxurious suite, great facilities, upscale all-inclusive offerings, entertaining shows and great service provided by... More

Hampton, Virginia
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Just got back from our trip and it was another great week of fun. Weather was better than expected so a big plus! Marcello Peon /head concierge was very helpful the entire week. My girlfriend fell day 1 on the bridge near the towel stand and hit her head hard on the ground giving her a hard blow to the... More

Was this review helpful? Yes 2
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review

Dear TomSmart2014, It was an honor to have you as our guests at Hyatt Zilara Cancun and we very much appreciate you taking your time to share your comments with us. While we are very sorry to read about your girlfriends fall and hope she is doing well, we are pleased to read that you found the hotel’s response to... More

Newmarket, Canada
Top Contributor
52 reviews 52 reviews
12 hotel reviews
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

My husband and I bought into the time share about 2 years ago because we save about $500/trip and for us Cancun is only 4hrs away so we come ALOT (thank goodness for Westjet's points credit card lol) I always review when TA will allow me - I have had both scathing and glowing reviews. So this is more of... More

Was this review helpful? Yes 3
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review

Dear Dishchick, First of all thank you very much for your loyalty to Hyatt Zilara Cancun and for sharing your detailed review with us and all other TA reviewers. We are very sorry to read that you felt disappointed with the WIFI signal, de prices for the Moet & Chandon and that you found the Chef’s at Spice spoke insufficient... More

Fairfax Station, Virginia
Reviewer
4 reviews 4 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Other than a couple of minor gliches (not even worth mentioning) we had a great time at this resort. It is absolutely beautiful and the staff were great. We were also able to check in early and had a very nice room. I'm not sure that I can add a lot to the other reviews but here is one piece... More

Was this review helpful? Yes 2
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review

Dear NancyandRoger, Thank you very much for selecting Hyatt Zilara Cancun for your vacation and for sharing your positive experience with us. While we are sorry to read that you encountered a few areas of opportunity during your stay, we are very happy to know you did not allow for these to affect your overall experience and that you had... More

Stockton, California
Reviewer
3 reviews 3 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Still here. Visiting 10\14-10/25. Great everything. Beach, pool, cleanliness, attention to detail. Superb dining. Many kudos to Spice Restaurant staff: Luis Uscanga (Captain), Eric and Hector Zepeda. They go above and beyond expectations. Then there's Marie Marie staff: Mgr Selena Caranza, Waiters Freddy and Mateo. Our wonderful Hostess Paola Gonzalez. Can't say enough about this place. It was all we... More

Was this review helpful? Yes 4
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review

Dear 07238, We are honored to have you as our guests at Hyatt Zilara Cancun and very much appreciate you taking time out of your vacation to share your positive review with us. We are excited to know you are having a truly memorable vacation and are enjoying especially the beautiful pool and beach area, well-kept facilities, delicious dining and... More

Stafford, Virginia, United States
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

My family and friends stayed at the Hyatt Zilara Oct 3-8 to celebrate my 50th birthday. The resort and ocean views are so beautiful and service was unreal! They all made me feel like a queen! We had a few issues that could have ruined our entire trip when my group arrived for check-in. Once it was brought to Rafeel's... More

Was this review helpful? Yes 1
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review

Dear VLee1121, It was a great pleasure to host you once again at Hyatt Zilara Cancun for your 50th birthday celebration and we very much appreciate you sharing your review with us. While we are truly sorry to read about the initial difficulties you experienced upon check in, we are excited to know that Rafael assisted you in resolving this... More

Chicago, Illinois
2 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

The Hyatt Zilara is a beautiful’ resort, the service is excellent and the staff is very friendly and helpful. The check-in staff was very nice but not so helpful. She made reservations for us for a week in the Chef's table and not told us that Maria Mari and Chefs Plate will be closed during our stay. Serious failure of... More

Was this review helpful? Yes 3
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review

Dear Suzy-Park59, Thank you very much for allowing us once again the privilege of welcoming you to Hyatt Zilara Cancun and for sharing your honest feedback with us. We are truly sorry to read that you felt disappointed with your most recent visit, especially due to some restaurants being closed to preventive maintenance for a few days and that you... More

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Additional Information about Hyatt Zilara Cancun

Address: Kukulkan Km 11.5 Hotel Zone, Cancun 77500, Mexico (Formerly The Royal)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Hyatt Zilara Cancun 4.5*
Number of rooms: 307
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Also Known As:
The Royal In Cancun Hotel Cancun
The Royal Hotel Cancun
Royal Hotel Cancun
Royal Cancun Resort

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