We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 172 Cancun hotels

Hyatt Zilara Cancun

4.5 of 5 Resort (All-Inclusive)   |   Kukulkan Km 11.5 Hotel Zone, Cancun 77500, Mexico (Formerly The Royal)
Hotel website
Hotel deals
Hotel amenities
Save Saved
You added Hyatt Zilara Cancun to your Saves list
Hyatt Zilara Cancun
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
You must enter dates to see the best prices.
86%
Ranked #10 of 172 hotels in Cancun
A recent review
4 of 5 stars reviewed yesterday
Larry E Los Angeles, California
  • Reviews (672)
  • Photos (957)
  • Amenities
  • Q&A (1)
  • Room tips (243)
  • Location
  • More
Write a Review

672 people have reviewed this hotel

Traveler rating
    450
    135
    54
    17
    16
See reviews for
77
406
7
13
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (243)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Los Angeles, California
1 review
4 of 5 stars Reviewed yesterday NEW

Overall a very nice visit to this potentially awesome hotel, however a few problems along the way prevented this from being the "dream" vacation we had hoped for. (Visited 7/15-7/20/14) CHECK IN: We had requested early arrival and booked the top category of room (Presidential Suite). We arrived at 2:30 (3:00 pm is check-in) and were told the room we... More

Was this review helpful? Yes 3
Glen Head, New York
Senior Contributor
42 reviews 42 reviews
31 hotel reviews
102 helpful votes 102 helpful votes
4 of 5 stars Reviewed yesterday NEW

I would definitely recommend staying at this lovely beautiful all inclusive hotel for anyone seeking the Cancun area. The beach, rooms, balconies, views, pool, spa are just amazing. I would of given 5 Star but there were a few little things that just couldn't cut it to have 5 instead of 4. Nothing that would change my mind to recommend... More

Was this review helpful? Yes
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

After coming to this resort every year we were a bit nervous about the change. We arrived back home last night after a 5 day stay and it was even better than years passed!! We had 3 couples and 2 18 y/o boys in our group and it was awesome with stuff for all of us. All 3 couples used... More

Was this review helpful? Yes
Poughkeepsie, New York
Top Contributor
118 reviews 118 reviews
24 hotel reviews
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Visited Cancun for a cousin's wedding and we originally booked at the hotel next door (Real Properties) for a cousin's wedding. When we arrived the lobby was completely filled with children (3-4 bus loads). When I asked the concierge if the children we leaving he indicated that they were leaving for a tour and would be back for the rest... More

Was this review helpful? Yes 1
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review

Dear Trvlchic5, First of all we would like you to know that it was a true privilege to host you at Hyatt Zilara Cancun for your cousin’s wedding and we truly appreciate you taking your time to write this review. We are excited to know that you were very happy with your decision to upgrade to our resort and that... More

1 review
5 of 5 stars Reviewed 2 days ago NEW

Me and my husband stayed at this hotel for two weeks at the beginning of July 2014. we fully enjoyed the holiday and the hotel was fantastic. although this is said a few improvements would make this hotel better. As stated in other reviews the rooms are big and very well appointed. The air conditioning is not good in the... More

Was this review helpful? Yes
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review

Dear Loraine. Bob xxx, First of all thank you very much for choosing Hyatt Zilara Cancun for your recent vacation and for sharing this detailed review with us. We are truly sorry to read about the areas of opportunity you encountered with the air conditioning in your suite not functioning correctly, the live music not being to your liking, the... More

1 review
5 of 5 stars Reviewed 2 days ago NEW

We visited the hyatt zilara in may and loved every second of it ! The staff where fab and couldn't do enough for you ! The food was brilliant lots of choice and the quality was fab too ! .... We also spent the most special day of our lifes here as we got married was very impressed how laid... More

Was this review helpful? Yes
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review

Dear Francesca T, First of all thank you very much for selecting Hyatt Zilara Cancun for the celebration of this important, once in a life time event and for sharing your beautiful experience with us. We are very happy to read that you had a truly memorable wedding day and stay while enjoying the beautiful and well-kept facilities, great location,... More

Washington DC, District of Columbia
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Sad that our trip was ended. Really enjoyed the Resort where in nothing went wrong and enjoyed every bit of our time. I went with my wife for the first time to Zilara after a lot of research and reading the reviews and we were very happy at the end. Great facilities, Excellent room, Delicious food in all the restaurants,... More

Was this review helpful? Yes 3
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review

Dear Johnny N, First of all we would like to thank you for choosing Hyatt Zilara Cancun for your vacation and for writing this wonderful review. We are very happy to read that you had a truly excellent vacation experience while enjoying the great facilities, luxurious suites, delicious dining with Spice being your least favorite, beautiful pool and beach area,... More

Glasgow, United Kingdom
1 review
5 of 5 stars Reviewed 3 days ago NEW via mobile

Rachel & Gail from Scotland I have just returned from the Hyatt Zilara with my sister , having spent 14 days here , I wanted to mention the following staff members who made our holiday the best ever . Nava at the beach & lobby bar , he was soo attentive & knowledgable on various drinks and made us some... More

Was this review helpful? Yes
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review

Dear Rachel & Gail, Thank you very much for choosing Hyatt Zilara Cancun for your recent vacation and for sharing your amazing experience with us. We are excited to read that you truly enjoyed the beautiful suite, gorgeous view and especially the excellent service received by our associates. We truly appreciate you recognizing our valued associates such Nava, Evian, Victor,... More

Vacaville, California
Contributor
17 reviews 17 reviews
10 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I want to start by saying that we had a great time during our 7 day stay at Hyatt Zilara. We stayed in room 401, premium ocean front deluxe suite with wrap around balcony. The toilet ran almost all the time, but it seemed to work ok. It was a beautiful room but was not what I signed up for.... More

Was this review helpful? Yes 3
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review

Dear oualumni, First of all thank you very much for allowing us the privilege of hosting you at Hyatt Zilara Cancun during your recent vacation and for sharing this detailed and honest review with us. We are truly sorry to read that you felt disappointed with the Premium Liqour selection in your suite, the WC running constantly, that the dining... More

Grand Junction, Colorado
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This was our first time in Cancun. We have previously been to The Royal Playa Del Carmen twice before. While we find the Playa to be more intimate and friendly, we were very happy with Cancun. The layout of the resort is perfect as most rooms have a beachfront view with large balconies over-looking the pools and large sandy beach.... More

Was this review helpful? Yes
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review

Dear Douglas273, Thank you very much for selecting Hyatt Zilara Cancun once again for your recent vacation and for taking your valuable time to share your comments with us. While we are sorry to read that the Real Club Concierge was not as helpful as you are accustomed, we are very happy to know that Marcelo Peon was able to... More

Owners: What's your side of the story?
If you own or manage Hyatt Zilara Cancun, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Hyatt Zilara Cancun? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hyatt Zilara Cancun

Address: Kukulkan Km 11.5 Hotel Zone, Cancun 77500, Mexico (Formerly The Royal)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Hyatt Zilara Cancun 4.5*
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Priceline, Expedia, Orbitz, Travelocity, Hotels.com, Tingo, HotelsClick, getaroom.com, Despegar.com, Agoda, BookingOdigeoWL and Venere so you can book your Hyatt Zilara Cancun reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Royal In Cancun Hotel Cancun
The Royal Hotel Cancun
Royal Hotel Cancun
Royal Cancun Resort

957 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (554)
Viewed
Pool/beach area (74)
Viewed
Room/suite (69)
Viewed
Hotel & grounds (69)
Viewed
3:55
Videos (19)
Viewed
View from room (42)
Viewed
Dining (45)
Viewed
Family/play areas (10)
Viewed
Other (226)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (384)
Viewed
Amenities (76)
Viewed
Beach (20)
Viewed
Pool (40)
Viewed
Presidential Suite (68)
Viewed
Restaurants and Bars (76)
Viewed
Swim-Up Suite (52)
Viewed
The Hotel (52)

Management photos: Courtesy of the property manager

Viewed
All management photos (20)
Viewed
Other (20)

Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#5 Romantic Hotel in Cancun #7 Spa Hotel in Cancun #8 Family Hotel in Cancun #9 Luxury Hotel in Cancun #10 Top resorts Hotel in Cancun #10 On the Beach Hotel in Cancun #19 Business Hotel in Cancun
Hotel Class
Official Description (provided by the hotel)
Welcome to Hyatt Zilara Cancun, an adults-only, all-inclusive resort (min. age 16), formerly THE Royal Cancun. Prominently located on the widest stretch of beach in the heart of Cancun’s Hotel Zone, Hyatt Zilara Cancun is an adults-only, all-suite, all inclusive resort where guests experience traditional Mexican warmth in an intimate yet casual setting.Our resort features spacious suites with breathtaking views of the Caribbean and offers world-class dining, an impressive array of upscale amenities, outstanding service from an attentive and thoughtful staff, and spectacular grounds and facilities.Hyatt Zilara Cancun offers a myriad of activities and conveniences including, sophisticated culinary options at six gourmet restaurants, rejuvenating treatments and services at The Spa– Cancun’s only ocean view spa – wine and spirits tastings, enhanced pool and beach butler service and more. ... more   less 
Number of rooms
307

Questions & Answers

Here’s what questions travelers have asked, with answers from representatives of Hyatt Zilara Cancun and other travelers.
1 question

See all questions (1)

See which rooms travelers prefer