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All 174 Cancun hotels

Hyatt Zilara Cancun

4.5 of 5 Resort (All-Inclusive)   |   Kukulkan Km 11.5 Hotel Zone, Cancun 77500, Mexico (Formerly The Royal)
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Ranked #9 of 174 hotels in Cancun
A recent review
5 of 5 stars reviewed yesterday
Robert M Schwenksville, Pennsylvania
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796 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (282)
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Schwenksville, Pennsylvania
1 review
5 of 5 stars Reviewed yesterday NEW

This is our 7th vacation to Cancun and this resort is by far the best we've ever stayed at. From the time we arrived our family of 4 has been catered to personally without being charged extra. David at the pool side has gone out of his way to make us feel special. He even took us on a personal... More

Was this review helpful? Yes 2
1 review
5 of 5 stars Reviewed yesterday NEW

This hotel is absolutely amazing. They have many hotel activities for people to do. The events coordinator David really showed us a good time. He made us play volleyball and we got to play bocce ball on the Sands I really enjoyed staying here and I think it's perfect for families of 18 and older. I would definitely come here... More

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1 review
5 of 5 stars Reviewed yesterday NEW via mobile

The rooms are absolutely beautiful.I had a fantastic time. I would recommend this hotel to anyone. Any thing you could want is provided, and the staff was extremely accomodating. Entertainment employees even led volleyball in the pool.

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London, United Kingdom
3 reviews 3 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

2nd trip to this hotel was here in 2012. I have to say since Hyatt too over standard has declined. Having stayed here before when it was the Royal we returned only to be disappointed that Hyatt has not maintained the high standard we found in 2012. Reception staff is less helpful. Breakfast food selection is good, evening choice is... More

Was this review helpful? Yes 5
Top Contributor
51 reviews 51 reviews
27 hotel reviews
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We had our honeymoon at the Hyatt Zilara for 2 weeks at the beginning of August. We booked the hotel in April 2013 when it was still ‘The Royal’, after reading the terrific reviews about the venue and the facilities offered. In October 2013, the hotel changed ownership and became the Hyatt Zilara. With this change, the hotel dropped its... More

Was this review helpful? Yes 11
Los Angeles, California, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

This was our fourth trip to Cancun. It was our honey moon and I was expecting to get a honey moon room ready! The hotel told us that they will make the room ready the day after we arrived which took the excitement away. Overall I like this hotel the only down side was that you had to literally fight... More

Was this review helpful? Yes 1
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

I stayed at the Hyatt Zilara for a week. I just returned last night. The minute the car service pulled up to the resort we were treated like royalty. Many thanks to Soloman and Andrea. The check in was flawless and we were by the pool within an hour. The food was amazing. I already miss my omelet in the... More

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Elko, Nevada
1 review
5 of 5 stars Reviewed 4 days ago NEW

First I would like to mention how nice the beach is and the weather was perfect.... Second to none was the guest service top of my list. Really. Roberto Luigi Richard Diaz last but not least Tony. those guys went above and beyond to get us anything we wanted really great people thanks friends. The zilara is a beauty kept... More

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13 reviews 13 reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

This was our first trip to Cancun. The last two years, we went to Riviera Maya and were spoiled by those 2 resorts. The Hyatt was very good but they missed on some little things. Check in was quick and smooth. Spoke with the Romance Coordinator at check-in then never heard from him again. We never sought him out for... More

Was this review helpful? Yes 6
Toms River, New Jersey
5 reviews 5 reviews
4 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I would like to take this opportunity to give you my feedback from my recent visit to the Hyatt Zilara. I was there from July 28 to August 4th, 2014. I am a member of the Real Club since 2006 and have introduced six families to the club and all six are now members. Since 2006 I have brought dozens... More

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Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review

Dear Paul Perillo, We are truly happy to know that despite your initial concerns you had your best trip to Hyatt Zilara Cancun until this moment and that you very much enjoyed the many improvements that were implemented over the last months, especially in the food & beverages department. Please know we truly appreciate you mentioning so many of our... More

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Additional Information about Hyatt Zilara Cancun

Address: Kukulkan Km 11.5 Hotel Zone, Cancun 77500, Mexico (Formerly The Royal)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Hyatt Zilara Cancun 4.5*
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Also Known As:
The Royal In Cancun Hotel Cancun
The Royal Hotel Cancun
Royal Hotel Cancun
Royal Cancun Resort

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Official Description (provided by the hotel)
Welcome to Hyatt Zilara Cancun, an adults-only, all-inclusive resort (min. age 16), formerly THE Royal Cancun. Prominently located on the widest stretch of beach in the heart of Cancun’s Hotel Zone, Hyatt Zilara Cancun is an adults-only, all-suite, all inclusive resort where guests experience traditional Mexican warmth in an intimate yet casual setting.Our resort features spacious suites with breathtaking views of the Caribbean and offers world-class dining, an impressive array of upscale amenities, outstanding service from an attentive and thoughtful staff, and spectacular grounds and facilities.Hyatt Zilara Cancun offers a myriad of activities and conveniences including, sophisticated culinary options at six gourmet restaurants, rejuvenating treatments and services at The Spa– Cancun’s only ocean view spa – wine and spirits tastings, enhanced pool and beach butler service and more. ... more   less 
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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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