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All 172 Cancun hotels

Hyatt Zilara Cancun

4.5 of 5 Resort (All-Inclusive)   |   Kukulkan Km 11.5 Hotel Zone, Cancun 77500, Mexico (Formerly The Royal)
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86%
Ranked #10 of 172 hotels in Cancun
A recent review
4 of 5 stars reviewed yesterday
JTorres80 West Sacramento
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677 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (245)
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West Sacramento
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed yesterday NEW

This place was taken over by Hyatt a year or more ago. By the looks from the outside driving up, it's not the most beautiful resort on the strip but once you are in, you're hooked. It's very, very nice. The staff are wonderful, a very open feeling inside but since it's an open air type of lobby...it's HOT! The... More

Was this review helpful? Yes 1
Dallas, TX
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed yesterday NEW

My sisters and I celebrated their birthdays at this all-inclusive, all-adult resort. From arrival to departure, the staff was attentive to our every need. The room and view was gorgeous with sight and sound of the surf. The property is beautiful and very accessible, the restaurants served delicious food and the pools are wonderful. We indulged in spa services and... More

Was this review helpful? Yes 1
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review

Dear joytraveller007, First of all thank you very much for selecting Hyatt Zilara Cancun for your sisters’ birthday celebrations and for sharing your wonderful experience with us. We are very happy to read that you had a wonderful time while enjoying the comfortable accommodations with gorgeous view, beautiful facilities, delicious dining, relaxing spa and attentive staff. Thank you very much... More

Aberdeen, United Kingdom
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Thank you Zilara for a fantastic return visit. We visited last 5 years ago for our honeymoon and returned for our wedding anniversary. Delighted to say it was just as good. This place is amazing. The staff... And I have to mention Felipe, Eduardo and Victor especially who were the best. Professional and caring. We were treated so well. The... More

Was this review helpful? Yes 2
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review

Dear Sonia S, First of all we would like to thank you for allowing us to host you once again and to be part of your special anniversary celebration. We are excited to know that we were able to meet your high expectations and that you truly enjoyed the delicious dining, with Asiana, Pelicanos and Spice being your favorites, and... More

Orleans, Ontario, Canada
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We spent 10 days at this beautiful resort. Well located just 20 minutes from the airport. We travelled with united airlines and aeroservice pick us at the airport. Check in was ok, with cold towel and a drink. Our room wasńt ready, they offered us a upgrade but we decline it since we already had a premium deluxe oceanview room.... More

Was this review helpful? Yes 3
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review

Dear Louise B, First of all thank you very much for selecting Hyatt Zilara Cancun for your recent vacation and for recommending us with fellow travelers. We are truly sorry to read that the real club presentation lasted longer than expected and that the offer did not meet your needs, that your suite was not ready upon arrival, the minibar... More

Los Angeles, California
Reviewer
4 reviews 4 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Overall a very nice visit to this potentially awesome hotel, however a few problems along the way prevented this from being the "dream" vacation we had hoped for. (Visited 7/15-7/20/14) CHECK IN: We had requested early arrival and booked the top category of room (Presidential Suite). We arrived at 2:30 (3:00 pm is check-in) and were told the room we... More

Was this review helpful? Yes 10
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review

Dear Larry E, First of all thank you very much for selecting Hyatt Zilara Cancun for your recent vacation and for sharing your appreciated feedback with us. We are very sorry to know about the shortcomings you encountered during your recent visit with your suite being delivered late and not being checked thoroughly enough prior to your arrival, the lobby... More

Glen Head, New York
Senior Contributor
42 reviews 42 reviews
31 hotel reviews
103 helpful votes 103 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I would definitely recommend staying at this lovely beautiful all inclusive hotel for anyone seeking the Cancun area. The beach, rooms, balconies, views, pool, spa are just amazing. I would of given 5 Star but there were a few little things that just couldn't cut it to have 5 instead of 4. Nothing that would change my mind to recommend... More

Was this review helpful? Yes 1
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review

Dear Seektravel, It has been a true pleasure to welcome you to Hyatt Zilara Cancun and we sincerely appreciate your willingness to share your kind words with us. We are truly sad to read about the shortcoming during your check in process with the front desk associate not being friendly and no welcome drink being offered, the ac in your... More

Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

After coming to this resort every year we were a bit nervous about the change. We arrived back home last night after a 5 day stay and it was even better than years passed!! We had 3 couples and 2 18 y/o boys in our group and it was awesome with stuff for all of us. All 3 couples used... More

Was this review helpful? Yes
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review

Dear Nurserea, First of all thank you very much for selecting Hyatt Zilara Cancun year after year for your well-deserved vacation and for sharing your wonderful experience with us. We are excited to know that we were able to exceed your high expectations with our relaxing spa, great first aid services, fun and delicious dining experiences at Asiana and the... More

Poughkeepsie, New York
Top Contributor
118 reviews 118 reviews
24 hotel reviews
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Visited Cancun for a cousin's wedding and we originally booked at the hotel next door (Real Properties) for a cousin's wedding. When we arrived the lobby was completely filled with children (3-4 bus loads). When I asked the concierge if the children we leaving he indicated that they were leaving for a tour and would be back for the rest... More

Was this review helpful? Yes 2
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review

Dear Trvlchic5, First of all we would like you to know that it was a true privilege to host you at Hyatt Zilara Cancun for your cousin’s wedding and we truly appreciate you taking your time to write this review. We are excited to know that you were very happy with your decision to upgrade to our resort and that... More

1 review
5 of 5 stars Reviewed 4 days ago NEW

Me and my husband stayed at this hotel for two weeks at the beginning of July 2014. we fully enjoyed the holiday and the hotel was fantastic. although this is said a few improvements would make this hotel better. As stated in other reviews the rooms are big and very well appointed. The air conditioning is not good in the... More

Was this review helpful? Yes
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review

Dear Loraine. Bob xxx, First of all thank you very much for choosing Hyatt Zilara Cancun for your recent vacation and for sharing this detailed review with us. We are truly sorry to read about the areas of opportunity you encountered with the air conditioning in your suite not functioning correctly, the live music not being to your liking, the... More

1 review
5 of 5 stars Reviewed 4 days ago NEW

We visited the hyatt zilara in may and loved every second of it ! The staff where fab and couldn't do enough for you ! The food was brilliant lots of choice and the quality was fab too ! .... We also spent the most special day of our lifes here as we got married was very impressed how laid... More

Was this review helpful? Yes
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review

Dear Francesca T, First of all thank you very much for selecting Hyatt Zilara Cancun for the celebration of this important, once in a life time event and for sharing your beautiful experience with us. We are very happy to read that you had a truly memorable wedding day and stay while enjoying the beautiful and well-kept facilities, great location,... More

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Additional Information about Hyatt Zilara Cancun

Address: Kukulkan Km 11.5 Hotel Zone, Cancun 77500, Mexico (Formerly The Royal)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Hyatt Zilara Cancun 4.5*
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Also Known As:
The Royal In Cancun Hotel Cancun
The Royal Hotel Cancun
Royal Hotel Cancun
Royal Cancun Resort

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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#5 Romantic Hotel in Cancun #7 Spa Hotel in Cancun #8 Family Hotel in Cancun #9 Luxury Hotel in Cancun #10 On the Beach Hotel in Cancun #10 Top resorts Hotel in Cancun #19 Business Hotel in Cancun
Hotel Class
Official Description (provided by the hotel)
Welcome to Hyatt Zilara Cancun, an adults-only, all-inclusive resort (min. age 16), formerly THE Royal Cancun. Prominently located on the widest stretch of beach in the heart of Cancun’s Hotel Zone, Hyatt Zilara Cancun is an adults-only, all-suite, all inclusive resort where guests experience traditional Mexican warmth in an intimate yet casual setting.Our resort features spacious suites with breathtaking views of the Caribbean and offers world-class dining, an impressive array of upscale amenities, outstanding service from an attentive and thoughtful staff, and spectacular grounds and facilities.Hyatt Zilara Cancun offers a myriad of activities and conveniences including, sophisticated culinary options at six gourmet restaurants, rejuvenating treatments and services at The Spa– Cancun’s only ocean view spa – wine and spirits tastings, enhanced pool and beach butler service and more. ... more   less 
Number of rooms
307

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