I got a really weird feeling from the staff. As soon as you check-in, they seem so nice, but then they hustle you over to a guy who tries to sell you on buying your NEXT vacation directly through them. Most of the concierge had no idea what they were talking about. They'd defer to the tour guides sitting next...
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We had a wonderful time at the ME Cancun. The rooms were clean, the decor was modern, the beach was lovely, the food was great (MUST eat at the Brazilian BBQ outside and get the green juices at the breakfast buffet), and the staff was very hospitable. Luis, at the front desk, was great and helped us when checking in....
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Dear HM143
Thank you very much for sharing such a nice review of the resort. we are truly encouraged by knowing you spend such a good time. I will make sure to share your commentaries with our staff so they keep up the good work. Let us know whenever you are coming back to Cancun.
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Visited Me Cancun for a 4 day/4 night stay in May 2012 to celebrate us turning 40 this year. There were 6 of us.
Positives:
*Food was AWESOME. You get lots of it and it's very very good.
*Beach is beautiful. Awesome white sand and beautiful water. Lots of places to sit.
*Service is a positive and a negative. Positive...
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Dear Anonymous867
Thank you very much for taking the time to share your experience. We appreciate your input since it helps us identify possible areas of improvement within the resort. I am truly sorry to read you perhaps wouldnt come back and would like to take this chance to share with you that tips are included in your all inclusive...
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My husband and I visited the ME May 5-10 for our 1 year anniversary. We chose ME because 2 years ago we stayed at another Melia resort, The Paradissus Punta Cana in Dominican Republic and had a great tme. Before booking we read every review possible in the resort so we knew what to expect. ME exceeded our expectations immensly.We...
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Dear KDean11
Thank you very much for sharing such a nice review. We are thrilled to read that you enjoyed your experience with us so much. We are thankful that you are spreading the good word. I will make sure to share your comments with our staff and we look forward to having you back soon. Please let us know...
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Booked the " full Experience" at $500 a night. Not that impressed. They tout The Level experience but it was non existent. We had no turn down service and called the front desk, they said it was because we had our " do not disturb" sign up. Totally not true. Bottom line....go to the Ritz if you want good service....
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Dear Christopher F
I am truly sorry to read we failed at leaving on you the impression that we are brand based in the personalization of service. I will personally follow up on your review in order to verify the possible areas of improvement you have pointed out. I can personally share with you that there is a constant supervision...
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Our business trip to the ME Cancun was fantastic. From the moment we arrived and Abraham met us at the door and ushered us up to The Level for private check-in, to the moment we regretfully left, the ME looked after all our needs with warmth and efficiency.
The property, pool and beach club are all well designed and immaculately...
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Dear intrepidtraveler12
I would like to take this opportunity to thank you for having written so nice comments about the property and the staff. We are truly happy to read you had such a good time. I will make sure to share with Abraham and our staff your commentaries. We are also looking forward to you coming back! It will...
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My 3 girlfriends and I just returned from the ME Cancun and we were completely blown away by this amazing Hotel. I've been reading many reviews for months prior to our vacation and some of them I agree with but most I do not.
Check in- Smooth, no problem, no waiting, Francisco on the Level was kind, professional and courteous....
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Dear KKKJ207
Thank you very much for sharing your experience to other travelers. I will make sure to share with Francisco, Natalie, Silvia, Joel y Luis your commentaries in regards to their service. We truly glad that you enjoyed your experience so much and that you spent such a good time. It really encourages us to keep upthe good work....
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From the time my wife & I arrived at the hotel/resort we felt like we were going to be looked after well and we were. Starting with the check in. Even though we were early arrivals, we got our room before the check in time with an upgrade to oceanview and later that evening rec'd champagne&strawberrries&chocolate for a surprise. Watergrill...
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Dear Rick C
Thank you for sharing you commentaries related to your most recent stay at Me Cancun. I will be sharing your nice comments with Carlos and Alejandro in regards to their service. We also thank you for sharing your input in regards to signing checks. I would like to share with you that we are not a traditional...
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I want to start by saying I am an avid reader of reviews on Tripadvisor prior to booking hotels. Once again most of the reviews were right on. Here are my pros/cons:
Pros:
-Service was excellent.
-Beach and pools are beautiful.
-Food was better than expected. Make sure to reserve a spot at the teppanyaki grill at silk. Breakfast was...
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Dear knup342
Thank you very much for sharing such an detailed review. We truly thank when travelers take the time to share their experiences. I am glad you enjoyed the food at the resort. Our executive chef Ignacio Azcona and Chef Heriberto Gomez have designed special menus that satisfy the most sophisticated palates. Thank you for pointing out our mimosas...
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My best friend and I decided to celebrate our Birthdays in Cancun so we booked a 5-night stay (Tues-Sun) for mid-April at the ME. We wanted to relax but also wanted to stay at a hotel that had a good vibe...not overly party-ish but not too mellow or too family-oriented either.
We chose this hotel because it seemed more hip...
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Dear nocnnp
I would like to take this opportunity to thank you for having taken the time to write a review of your most recent experience with us. I have already taken note in regards to the commentary that you were quoted two different rastes for the upgrade of your room and will revise thoroughly with our Front Desk Manager....
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