From the very first day when they just fobbed us off into a much inferior room to the one i had paid for.The service from the desk and guest services was very poor.The power failed on the second night hotel plunged into darkness no backup generator and no emergency lighting Third night i was woken from my sleep at 11.45pm... More

hotel was good very clean, rooms were spotless, food not good at all was very sick for a week through our holiday so if ure fussy to eat bewere !!! More

Positive.... Beautiful beach, very clean maid service, loved the firm bed, pleasant staff, amazing kids staff, beautiful open air lobby, drinks were yummy, didn't have a problem finding chairs at the pool or beach even though we didn't go down at the crack of dawn Negative ahh where do I start? ..... Friend had money stole out of room so... More

Just returned from a six night stay with a group of ten people. The whole time we were there we were trying to figure out why we had read so many negative reviews. We had a great experience and would definitely go back. The hotel is very impressive from the moment you walk in. Check in and out went very... More

Great Hotel for families. we were at posh hotel for one week and then came here for one week to meet up with our extended family and our young nephew and niece. This hotel is designed around families and kids. If you as an adult want quiet goto an adult only hotel. staff--the enthusiasm of the staff is brilliant. give... More

Me and my boyfriend stayed here for two weeks in September 2011. Worst holiday i have ever had the misfortune to experience! I suffered 9 days of our holiday confined to out hotel room with severe food poisoning. As we only ate in the hotel there is no where else i could have caught this from, the chicken from the... More

We stayed here 16th Jan - 31st, " adults and a 17 year old and similar dates the previous year. Quick check in and straight to the lift and off to room 410 - 10 miniutes later back at reception for a room change, 2 days later we moved. The problem was the hotel ventilation system (permenant fixture) and the... More

Good. We arrived on Wednesday at about noon. The front desk personnel was fast and friendly, quickly having us off to a room. The room is playing and has promised except for the television was supposed to be in children's area, which no longer existed. Each room has a perfect view of the ocean. Power was equipped the ceiling fan... More

Jan 25 2012 to feb 1 2012 My husband and i got bumped to the great from the golden(adults only) ,so they upgraded us to a "better room" with a jacuzzi that didnt ever fill. and i think it was 2 double beds if not it was a small queens The adult indoor hot tub never got warm, the mens... More