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Great Parnassus Resort and Spa

Blvd. Kukulkan Km. 16.9 Lote 52-04 | Zona Hotelera, Cancun 77500, Mexico
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1 room 1 guest
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Great Parnassus Resort and Spa
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3,850 Reviews from our TripAdvisor Community

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Traveler rating
    1,159
    1,272
    680
    356
    383
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2,042
981
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46
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (670)
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  • All months
    (3850)
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    (1168)
  • Jun-Aug only
    (1024)
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Ridgewood, New York
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed yesterday NEW

Great Parnassians resort place is not bad great area my kids loved it, pool area clean nice bars in the pool are lots of activities on the pool area for adults as well as kids room are ok nice size every room has a great view of the ocean love this place for sure.

Was this review helpful? Yes 2
Newcastle upon Tyne, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

This hotel is absolutely amazing! The room and view was absolutely beautiful and I would have wished for longer! The staff were lovely and very helpful. The Sports Entertainment team were brilliant, they helped to make my holiday the best experience I've had. I can't wait to go back!

Was this review helpful? Yes 1
Westminster, Massachusetts
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed yesterday NEW

We spent 3 nights in this hotel without air conditioner in the Presidencial Suite!!! ( the most expensive suite ) The check in took about 2 hours, then 6 hours without water in the suite!!! Bath was so dirty, and just 2 towels for the shower and the jacuzzi on the balcony, can you believe it? Very poor illumination in... More 

Was this review helpful? Yes 1

Travelers are raving about these Cancun hotels

1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

4 stars hotel, very nice for a family with kids. We reserved it a family room for 2 adults with 3 kids. The family room is big, one kingsize bed and three single bed for kids, parcial sight of ocean view, in the front got kids water park, and at the back of the hotel, is a nice beach and... More 

Was this review helpful? Yes 3
Wolverhampton, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Being my third time in Mexico after the second being Riviera maya...Great Parnassus in Cancun did not disappoint. The hotel is lovely and kept so clean and spotless at all times. The rooms are really big and comfortable and we had no problems whatsoever and the maids clean them beautifully. The staff are one of the best parts of the... More 

Was this review helpful? Yes 5
Washington
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

While I was concerned about the cleanliness, friendliness and overall quality of this hotel based on previous reviews I was not as disappointed as I originally thought I would be. Although this is a place I wouldnt revisit without it being a GREAT deal I enjoyed my stay. I traveld with a friend and her entire extended family. My husband... More 

Was this review helpful? Yes 2
San Antonio, Texas
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

BEST SERVICE IN ALL CANCUN , the crew wake up and just think haw i can do best trip ever all our visitors, in the pool , waitress Annie exelent , in the restaurant Felipe (i remember you PAPI) ALL the crew excellent

Was this review helpful? Yes 2
1 review
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 stars Reviewed 1 week ago NEW

This hotel is UNSAFE! If you want to have a family filled vacation without your valuables being stolen and being mistreated when you report it, DO NOT STAY HERE. This was my third time visiting Cancun and thought this would be a nice place to stay for my family and I, but I was sadly mistaken. Please do not make... More 

Was this review helpful? Yes 10
APerezLuna, Director de Relaciones con Clientes at Great Parnassus Resort and Spa, responded to this review

Dear Tymika R As I mentioned in my conversation with you directly and on my email, we are truly very sorry that you lost your jewelry during your stay. We understand it is not just the value and there is sentimental value too and we do empathize with you. Even if your loss happen by the pool, in a public... More 

Coventry, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We have just got back from a 2 week holiday and it was amazing!! There were 16 of us ranging in age from 1 to 54 and this hotel catered for everyone. All of the staff are extremely friendly and helpful, the food in the restaurants particularly Big Ben and la Maison de Michelle was fantastic. The hotel was spotless... More 

Was this review helpful? Yes 3
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

We visited as a family of 10. 6 adults (1 less abled) and 4 children (2 under 2). At check in we were booked into someone else's room! Actually went in and it had all their belongings inside. Que a room change, another floor up. Room was great but not what we paid for. The bell boys are fantastic, so... More 

Was this review helpful? Yes
Hotel Review Summarization

What travelers say

  • Room service(20)
  • Big Ben(18)
  • Entertainment staff(18)
  • Pool area(18)
  • Kid Club(17)
  • Very good(13)
  • Food court(9)
  • Sister hotel(7)
  • Water park(6)
  • French restaurants(6)
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Hotel & grounds (5)
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Pool/beach area (1)
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Room/suite (2)
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Other (12)
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