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Great Parnassus Resort and Spa

Blvd. Kukulkan Km. 16.9 Lote 52-04 | Zona Hotelera, Cancun 77500, Mexico
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Great Parnassus Resort and Spa
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3,804 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (662)
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Pittsburgh, Pennsylvania
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed yesterday NEW

Fourth time here at Parnasus and the family loves it so much we will probably be here again. Grand kids ages range from 22 to 9 (including 3 teens) were not bored. The entertainment staff kept them busy with beach and water games. The waiter staff at the food court, Magnus, were very attentive, especially Filipe and Domingo. Magnus had... More 

Was this review helpful? Yes
Philadelphia, PA
Level Contributor
1 review
3 of 5 stars Reviewed 2 days ago NEW

As a quick addition to other reviews: Don't even bother to buy WiFi - it doesn't connect at all. Very overcrowded, some other companies uses this Hotel for high school summer camp and they bothered us every morning by knocking the door every morning because they have wrong room on their list even though I've told them to correct it.... More 

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Edinburgh, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I travelled here with my husband and 3 kids 3, 5, 9 and we all had a fab time. The selection of restaurants was amazing, we loved the Mexican as it was lovely a/c and the food was amazing, the Japanese was another favourite. The Italian looks a bit dull (very dark blue décor) but we loved it. Other people... More 

Was this review helpful? Yes 4
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

First off we had no idea what to expect when we arrived as the reviews are ALL OVER the place! So here is a very honest opinion of our experience. My wife and I with our 3 children ages 4, 8, and 14 stayed from July 23rd - 30th. Check-in was a very easy 20 minute process for our family,... More 

Was this review helpful? Yes 8
Staten Island, New York
Level Contributor
3 reviews
3 hotel reviews
3 of 5 stars Reviewed 4 days ago NEW

I confirm that complaints in previous reviews are true. Wifi doesn't work even if you prepay for a day, don't even bother. The resort is oddly build, with almost no air circulation. Narrow beach, overcrowded premises everywhere, bit noisy-well it's Cancun, right?. Get chairs earlier in the morning, otherwise you will not be able to sit in a shade. My... More 

Was this review helpful? Yes 1
Edinburgh, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

This was our forth stay in this hotel and I have to say it was a bit disappointing... Sadly the owner has passed away and at the moment everything is up in the air.... We were given an upgrade to a jacuzzi suite which was lovely apart from the jacuzzi being inside the room, not something you would want in... More 

Was this review helpful? Yes 1
Glenrothes, United Kingdom
Level Contributor
47 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

I stayed here from 10th-24th July this at with my partner and another 4 of our friends (2 couples) we were welcomed by a glass of fruit punch and a smile from a lovely waitress, which was nice as it was so hot. Check in was okay!! It did take a very long time for 3 rooms but anyway once... More 

Was this review helpful? Yes 6
Todmorden, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

We were worried when we got moved to this hotle reading the reviews (we got moved due to Thomas cook messing us about who we will not be booking through again) with a couple months of going. We couldnt decide to give it 3 or 4 stars. The kids wanted to give it 5 as they loved the hotle. The... More 

Was this review helpful? Yes 3
new york
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 6 days ago NEW

The one day that I accidently let the housekeeper in (did not hit the DO NOT DISTURB button) she stole something right out of my room. Glad I had all my electronics hidden. Extremely disappointing. No WiFi...but I was okay with my kids not having their faces stuck to their electronics the entire time. Food was decent...not great. My room... More 

Was this review helpful? Yes 1
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 1 week ago NEW

This was my 6th time to Cancun and we selected this Resort based on reviews. I paid close to $5000 for 7 days and 6 nights. We knew from the very get go that things were looking very bad quickly. First of all we purchased two rooms, one for me and the boys and one for my wife and my... More 

Was this review helpful? Yes 4
Hotel Review Summarization

What travelers say

  • Room service(20)
  • Big Ben(18)
  • Entertainment staff(18)
  • Pool area(18)
  • Kid Club(17)
  • Very good(13)
  • Food court(9)
  • Sister hotel(7)
  • Water park(6)
  • French restaurants(6)
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3,118 photos of this hotel

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Hotel & grounds (5)
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Prices are for 1 room, 2 adults
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