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Great Parnassus Resort and Spa

Blvd. Kukulkan Km. 16.9 Lote 52-04 | Zona Hotelera, Cancun 77500, Mexico
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Best prices for: 1 room 1 guest
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Great Parnassus Resort and Spa
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Great Parnassus Resort and Spa
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3,614 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Roanoke, Virginia
1 review
3 of 5 stars Reviewed yesterday NEW

My Girlfriend and I stayed at the Great Parnassus the week of April 26 -April 30th, 2015. The Check in process was not very pleasant. We were told we could ask for an upgrade, but the front desk clerk, who stated she was also in charge did not entertain our request at all. The room was clean, but we had... More 

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Huddersfield, United Kingdom
Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed yesterday NEW

the resort of cancun and beaches were 100% spot on. but the great parnassus hotel which is a 5 * hotel let us down. the room phone was ringing all the time and they we,re silent calls .we complained but nought happened.we had a thief entering our room and had access to our safe. manager didn't care one bit and... More 

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Travelers are raving about these Cancun hotels

1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

First and foremost great resort it is older so of course it shows some age. But is that a bad thing not always. So we are possibly planning another trip in last August early Sept of this year. And as we are hearing they are making bartender changes. If I wanted to visit the other bars I would regardless of... More 

Was this review helpful? Yes
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Beautiful hotel and friendly staff. Food amazing and great for kids. Highly recommended. Stayed 3 times and booked up again 😀 Would not hesitate to recommend this to couples and families. Great resort with superb facilities that suit everyone

Was this review helpful? Yes 2
Clinton, OH, United States
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

My wife and 5 and 11 year old daughters stayed for one week. The hotel has a nice lay-out, with a beautiful 3-tiered infinity pool, along with a nice size kids pool with pool bar (alcohol for adults obviously, but the kids think they are cool ordering non-alcoholic drinks). Buffet breakfast and lunch was decent - not great, but we... More 

Was this review helpful? Yes 2
APerezLuna, Director de Relaciones con Clientes at Great Parnassus Resort and Spa, responded to this review

Dear Joseph R Thanks you for the positive review. We are very happy to hear that you really enjoy your experience at the Great Parnassus Resort & SPA. Thank you for appreciating the passion that all the staff put in the daily effort of delivering an excellent service, with their unique personal touch. On behalf of Reyes, Alberto, Pedro, Carlos... More 

San Jose, California
1 review
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 1 week ago

we checked in today and checked out at 5pm.... we got there at 1230 and we planned on dropping our son off at the babys club so we could go and relax and go to the beach, the waves are really rough and not safe for a kid.. the babys club had nap time and they had a kid sleeping... More 

Was this review helpful? Yes 7
APerezLuna, Director de Relaciones Públicas at Great Parnassus Resort and Spa, responded to this review

Dear Tara G Thank you for your recent reviews and it is very disappointing to hear that your experiences fell short of your expectations. As you know the Great Parnassus is a popular destination for families with kids, that´s why is so important for us to follow the daily activity program and some simple rules in order to do not... More 

Miami Beach, Florida
Top Contributor
139 reviews 139 reviews
16 hotel reviews
106 helpful votes 106 helpful votes
4 of 5 stars Reviewed 1 week ago

My boyfriend and I enjoyed a week long stay at the resort. We had an exceptional experience from the the check in, to the advice and assistance of the staff, the large spacious size of our room, and the free parking of our rental car. The only negatives were the lack of free Wifi and the quality of the food.... More 

Was this review helpful? Yes 2
APerezLuna, Director de Relaciones con Clientes at Great Parnassus Resort and Spa, responded to this review

Stephen F Thank you for taking your time and sharing your experiences of your stay at the Great Parnassus Resort & SPA. We have carefully considered all comments made. We are very sorry that you did not like our cuisine and found the food to be lacking in flavor. We take pride in the fact that our cuisine is produced... More 

Hummelstown, Pennsylvania
1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

My husband and I spent the week of April 19th here. I'm a pretty easy going person, just happy to be in the warm sunny weather. Our room was nice, big and comfortable. The shower pressure was a bit weak but nothing to complain about. We ate all of our meals at the buffet. My husband is pretty picky and... More 

Was this review helpful? Yes 4
Niagara Falls
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I went there from April 9-17 (2015) with my family, all five of us, and it was very good vacation. I can't say excellent because there were things that needed improvement. ARRIVAL: The resort was 15-20 mins away from the airport. Once we got there, it had been a long day and we were tired at ~9 pm Cancun time.... More 

Was this review helpful? Yes 3
APerezLuna, Director de Relaciones con Clientes at Great Parnassus Resort and Spa, responded to this review

Dear Ahus77 First of all thank you very much for your detailed feedback, I'm sure the Trip advisor community will find your comments and experiences very useful. Thank you for categorizing the Great Parnassus Cancún as a great family hotel and for your honest review. Thanking you, nonetheless, for bringing this details to our attention so we could do things... More 

1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Had a great time at the lobby bar great service from sergio, antonio, jorge, rosani very nice poeple . They treat the guest very pleasantly. Juan and joel from the buffet station were the best always making sure we had everything we needed, friendly to all the guest's. Thank you all from victor in ca.

Was this review helpful? Yes 3
APerezLuna, Director de Relaciones con Clientes at Great Parnassus Resort and Spa, responded to this review

Dear Jacky A Thank you for your review, Your nice comments are a great motivation for all of us to continue improving our teamwork and customizing our services to exceed the expectations of all our guests. We are happy to hear that you experienced great service from the mentioned staff members and we will be sure to recognize those individuals.... More 

Hotel Review Summarization

What travelers say

  • Room service(20)
  • Big Ben(18)
  • Entertainment staff(18)
  • Pool area(18)
  • Kid Club(17)
  • Very good(13)
  • Food court(9)
  • Sister hotel(7)
  • Water park(6)
  • French restaurants(6)
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Prices are for 1 room, 2 adults
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