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Great Parnassus Resort and Spa

Blvd. Kukulkan Km. 16.9 Lote 52-04 | Zona Hotelera, Cancun 77500, Mexico
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Great Parnassus Resort and Spa
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3,731 Reviews from our TripAdvisor Community

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Traveler rating
    1,118
    1,241
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (651)
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    (3731)
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Sachse
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed yesterday NEW

Well, I read the reviews and thought people were just whining when they said this place was awful. I now know first hand that they were 100% spot on. I don't even know where to begin. The AC, the leaking elevator, the awful flies on the food, guest services, the phone that didn't work, the balcony door that didn't lock,... More 

Was this review helpful? Yes 4
Dallas, Texas
1 review
2 of 5 stars Reviewed yesterday NEW

The AC does not work in any restaurants, you will be sweating as you are eating. The hotel rooms are not cold either, we had a hard time breathing. The food made us and kids sick. We were told by a staff member that the AC has been broken for over a year and they do not want to fix... More 

Was this review helpful? Yes 2

Travelers are raving about these Cancun hotels

Laurel, Maryland
Level Contributor
3 reviews
5 of 5 stars Reviewed yesterday NEW

I went to Cancun for a three days and two night stay over the 4th July weekend. It was awesome me an my boyfriend had a nice time. The service was wonderful and people were really friendly. I like the fact that you could visit two resorts while staying at this resort. Both resorts were nice but I like staying... More 

Was this review helpful? Yes
2 reviews
5 of 5 stars Reviewed 2 days ago NEW via mobile

We enjoyed our family vacation at Great Parnassus. What was most memorable, besides the incredible scenary, was the amazing greeting and service we received daily from Felipe Fernandez at the buffet. We were completely spoiled!! His genuine sincerity, as well as exceptional service, will keep us coming back.

Was this review helpful? Yes 5
APerezLuna, Director de Relaciones con Clientes at Great Parnassus Resort and Spa, responded to this review

Teach402 Greetings from the Great Parnassus Resort & SPA! On behalf of the all of us here, a big thank you for your kind review. We are delighted to hear that you enjoyed your family vacation with us and that you experienced a great service from Felipe, we already share your kind words with him, he is happily grateful to... More 

texas
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

Just horrible and will NEVER return... Ac never wrkd... Staff at front desk have 0% common sense, STAY away. This place is a joke. We asked to move several times due to the Ac issue and finally moved our last night of our trip. We asked for a fan and were told they had no fan avail. Food made us... More 

Was this review helpful? Yes 8
APerezLuna, Director de Relaciones con Clientes at Great Parnassus Resort and Spa, responded to this review

Dear cantwait123 I am truly very sorry that you had a very indifferent experience at our hotel, as you know we are through a process of improvement with our air conditioning system and waiting for the complete installation of a brand new chiller. The work that we completed this week, to improve the chilling of the areas made a large... More 

texas
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

I was not crazy about the food but the hotel is a very nice hotel and huge, it has nice pools. the entertainment staff was not nice, they only cater to young white girls! The elevator sucked. The tennis courts were nice though. Rooms were nice and clean. Room service did a great job and they always made nice little... More 

Was this review helpful? Yes 2
APerezLuna, Director de Relaciones con Clientes at Great Parnassus Resort and Spa, responded to this review

Dear lizzylexagtz0602 Thank you for your review on your recent experience at the Great Parnassus Resort & SPA. As you mention, the hotel is primarily set up for the enjoyment of families but also for couples to enjoy time together. We are delighted that you were able to enjoy our pools and that your girls enjoy the amenities left by... More 

Greater Melbourne, Australia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

Staff were wonderful and no blame of the poor conditions should be put on them, they were really trying hard to make good of a poor situation. The room was big with a bunk bed for the kids. The bathroom was shocking, enamel from the bath peeling off, a couple of roaches scuttling around. No WiFi in the room. Unfortunately... More 

Was this review helpful? Yes 3
Wichita Falls, Texas
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

The hotel was Hot!! There was no AC in Hotel except for in the rooms, and not very cool at all. The restaurants were Hot, I was sweating the entire time I was eating. The Bell Boy lost my child's sippy cup and snack cup.The hotel was clean but I was surprised to see a few roaches. We had 250.00... More 

Was this review helpful? Yes 6
Defiance, Ohio
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

I bought a package off line and was supposed to originally stay at the Sandos in Riviera Maya. My reservation got canceled 2 weeks before I was supposed to leave and this was the only hotel that had availability for the discount group I believe. I seen the reviews of the hotel and how bad they were and I wanted... More 

Was this review helpful? Yes 5
5 of 5 stars Reviewed 3 days ago NEW via mobile

Our 6th trip to the resort. We love the staff and the food is excellent! We have made so many friends each year. My stepdaughter got married there two years ago and then my husband and I renewed our vows this year. Everyone there is absolutely wonderful when it comes to helping you with whatever you need. This year it... More 

Was this review helpful? Yes 1
Hotel Review Summarization

What travelers say

  • Room service(20)
  • Big Ben(18)
  • Entertainment staff(18)
  • Pool area(18)
  • Kid Club(17)
  • Very good(13)
  • Food court(9)
  • Sister hotel(7)
  • Water park(6)
  • French restaurants(6)
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