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Great Parnassus Resort and Spa

Blvd. Kukulkan Km. 16.9 Lote 52-04 | Zona Hotelera, Cancun 77500, Mexico
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Great Parnassus Resort and Spa
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3,705 Reviews from our TripAdvisor Community

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Traveler rating
    1,109
    1,239
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (643)
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    (3705)
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    (1168)
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New York City, New York
1 of 5 stars Reviewed 2 days ago NEW

My self with family have stayed in Room number #104 from 20th June till 25th June.I am paying price of ignoring the advice of people who commented earlier about this hotel,especially about the thieves running around this hotel. I can suggest you only one thing, never never and never book this hotel for family vacation if you want to have... More 

Was this review helpful? Yes 7
San Francisco, California
1 review
1 of 5 stars Reviewed 2 days ago NEW

Food was terrible,I still 4 days later have stomach problems. Staff was rude ,the resort was hosting a school holiday which meant hundreds of elementary age children at the pool running ,knocking over peoples drinks .Never once saw any of them taken to the bathroom by a parent so you know what that means....there were so many rude Mexican parents... More 

Was this review helpful? Yes 6

Travelers are raving about these Cancun hotels

Kentucky
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

The resort is dated. I just came back yesterday. The ice machines do not work on any floor. The ac is so so. The food is very blah. I was told this was a 4 star resort. 3 of them left somewhere. Deluxe ocean view means you can look around the building to see the ocean. The wifi only works... More 

Was this review helpful? Yes 6
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We arrived at the hotel around teatime on our first night and immediately offered a "free upgrade" from a regular ocean view room to a jacuzzi room with a lagoon view, so far so good. We were taken to our room by a bellboy who was friendly enough and once he left we were surprised at how big the room... More 

Was this review helpful? Yes 2
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

The Food is HORRIBLE !!! Unless plastic food is on your menu!! I don't know how to explain the scam but it is what it is.. Drinks the same...rooms in bad condition!! worst experience for first time there will NEVER return!! Please don't waste your $$$$ !!!

Was this review helpful? Yes 6
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

My family and I recently traveled to Cancun for the first time. After reading a poor review of our then already booked hotel, Great Parnassus, I was extremely nervous. No worries! Food: Generally Average; however eat the Samauri(awesome meal) Breakfast is also excellent! Room: Clean/basic/ awesome view If it matters to you, be sure to let the Front Desk know... More 

Was this review helpful? Yes 5
APerezLuna, Director de Relaciones con Clientes at Great Parnassus Resort and Spa, responded to this review

Dear 1Godmom Many thanks for your review, I’m very happy to know that we, here at the Great Parnassus Resort & SPA we were able to provide you with an excellent vacation experience for you and your family. Your support and kind words about the facilities and the staff is an encouragement to continue the arduous work. We would all... More 

New York City, New York
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 4 days ago NEW via mobile

Ive been to the Great Parnassus many times and loved it.This time totally different experience.NO AC anywhere.You will sweat every where.The rooms get so hot you cant sleep.The food is so so,not like it used to me. Wifi costs $30.00 for 1 device and doesnt work.Also watch the hotel for double billing.My credit card was charged twice..Will not stay here... More 

Was this review helpful? Yes 3
APerezLuna, Director de Relaciones con Clientes at Great Parnassus Resort and Spa, responded to this review

Dear mnngggf Thank you for your recent review, firstly I am surprised and shocked by your comments. Unfortunately by the information provided on your review I’m not able to verify the charges you said has been done, we take very serious this kind of situations that is why I would like to invite you to contact me directly as head... More 

south shields
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Second time at this hotel and still a great hotel. One of the best in it's price range. Spacious rooms with great views, good choice of food including plenty a la carte between the Great and the Golden Parnassus as both hotels restaurants and services can be used by all guests. (adults only in the golden). Great pools including the... More 

Was this review helpful? Yes 4
APerezLuna, Director de Relaciones con Clientes at Great Parnassus Resort and Spa, responded to this review

Dear GillSouthShields First we would like to thank you for choosing the Great Parnassus Resort & SPA, for the second time to host your vacations; thanks for sharing this comments about your “Great Trip" We are glad you enjoyed our variety of pools, bars and restaurant, It is also great to hear how you made the most of your All... More 

Chicago, Illinois
1 review
5 of 5 stars Reviewed 5 days ago NEW

Would definitely come back just to see staff again. In particular - Bartenders: Jose, Moises, Perfecto , Fermin- Entertainment: Alejandro, Antonio, Annie, Denise. Fermin works in the sixties bar/club and makes the best Cosmopolitans ever!!! Jose & Moises are mostly pool bar bartenders, they are very friendly and enjoyable to talk to and overall make the pool bar experience great.... More 

Was this review helpful? Yes 3
Iowa City, Iowa
1 review
4 of 5 stars Reviewed 5 days ago NEW

I was very nervous about our trip considering some of the reviews on here. Thankfully my experience was awesome and I hated to leave this wonderful place. We arrived Saturday night during a huge tropical storm (almost hurricane) that lasted through Sunday evening. Luckily the weather cleared and was perfect for the remainder of our trip. The hotel staff was... More 

Was this review helpful? Yes 4
APerezLuna, Director de Relaciones con Clientes at Great Parnassus Resort and Spa, responded to this review

Dear SarahBarth As a hospitality establishment nothing brings a bigger smile to us than reading a review as the one you wrote. We take pride in the attentive service we offer here at our hotel and we thank you for taking the time to write your review on your “awesome experience” at the Great Parnassus! Your kind comments on our... More 

Hotel Review Summarization

What travelers say

  • Room service(20)
  • Big Ben(18)
  • Entertainment staff(18)
  • Pool area(18)
  • Kid Club(17)
  • Very good(13)
  • Food court(9)
  • Sister hotel(7)
  • Water park(6)
  • French restaurants(6)
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