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Great Parnassus Resort and Spa

Blvd. Kukulkan Km. 16.9 Lote 52-04 | Zona Hotelera, Cancun 77500, Mexico
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Great Parnassus Resort and Spa
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Great Parnassus Resort and Spa
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3,644 Reviews from our TripAdvisor Community

Traveler rating
    1,095
    1,221
    646
    339
    343
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1,897
949
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (631)
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    (817)
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    (649)
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    (1010)
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1 review
4 of 5 stars Reviewed yesterday NEW

This hotel was great! We stayed from May 23-28. I was very nervous to go with all the negative reviews I had read. The reviews were all wrong. The hotel staff was amazing and check in and out was very smooth. The rooms were very big and definitely well cleaned. The food was good and the waiters were all good.... More 

Was this review helpful? Yes
WEST SENECA
1 review
3 of 5 stars Reviewed 2 days ago NEW via mobile

If you're looking for a great time with your family this is the place ..... Tips: * once you get off the plane go outside to find transportation to your hotel (it costs less having a return included). * hotel supplies the towels - however if you lose them they will charge you a 100 dollars * do your research... More 

Was this review helpful? Yes
Calgary, Canada
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

I just want to say thank you for the Hotel and specially the people who worked there. I traveled with my family from May 17th through May 22nd. I traveled with my pregnant wife, my 3-year son, and my parents in law and my brother. Since we arrived the service was great. The rooms were cleaned, beautiful. The restaurants are... More 

Was this review helpful? Yes 1
1 review
4 of 5 stars Reviewed 3 days ago NEW

This hotel is lovely, the reception area is so grand and well presented. My first impressions were good, we were offered a drink when we were checking in but also offered a shot of tequila.. And when it came it was literally a half pint, we were under the impression we were getting a shot glass full so that was... More 

Was this review helpful? Yes
Las Cruces, New Mexico
1 review
5 of 5 stars Reviewed 3 days ago NEW

The staff at the Oktoberfest bar were outstanding! Jorge, Antonio, Sebastian and Claudia were extremely friendly and provided great service! They were all eager to engage in conversation and always had our drinks ready!

Was this review helpful? Yes 1
Stoke, United Kingdom
Reviewer
3 reviews 3 reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We just got back from our family and friends vacation, the Hotel itself is very out dated and really does need upgrading. We stayed for two weeks and for the whole two weeks the air conditioning was broken. So it was like sitting in a sauna the whole time we were there. I think it was hotter inside the Hotel... More 

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Winder, Georgia
Reviewer
3 reviews 3 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

We just got back from our family vacation and let me tell you it was something! Check-in was a breeze and we were greeted with a refreshing drink. This was nice because it wasn't quite that easy the first time around. We stayed in a family room which was great, no complaints there. However, if you do stay in the... More 

Was this review helpful? Yes 3
APerezLuna, Guest Relations Manager at Great Parnassus Resort and Spa, responded to this review

Dear Skygoddess416 Your nice comments put a smile in my face, Cancún is been as expected for all the visitors: Sunny & Hot, a little too hot this week! Thank you for sharing feedback with us on your recent experiences at the Great Parnassus. I’d like you to know that we welcome all feedback, as we are constantly looking for... More 

Travelers are raving about these Cancun hotels

2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

Had a really good time! Many Nice restaurants with excellent service, very sweet, good people. Great room service.Great beach service. If you visit this Hotel make sure you find Fernando- he is a barman, He makes the best drinks EVER which he calls- "NO NAME DRINK" and make sure you say BIG HI to him from Irina :)

Was this review helpful? Yes 1
APerezLuna, Director de Relaciones con Clientes at Great Parnassus Resort and Spa, responded to this review

Dear Irina A biggest Hola for you too from Fernando and all the Staff at the Great Parnassus Resort & SPA Many thanks for your review, we are delighted to know that you enjoyed your time with us. Your kind words about the facilities and the staff serve as an encouragement to all to continue to strive in excellence. Once... More 

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

One of my best vacations ever. The resort is beautiful and full of things to do. The rooms had a lot of space with a balcony that gave a view of the ocean. Also the bathrooms were big which was convenient seeing I have a family of mostly girls. The entertainment staff also kept me busy the whole trip. Rodrigo... More 

Was this review helpful? Yes 2
APerezLuna, Director de Relaciones con Clientes at Great Parnassus Resort and Spa, responded to this review

Dear Heyyyyyyyyyyyyy!!! Did i spell your nick name correctly? We are very happy to hear that your stay at the Great Parnassus Resort & SPA, was more than a great one, an ¨amazing experience¨ as you say. We'd like to thank you for choosing to stay at our resort for the second consecutive year; We are glad you enjoyed our... More 

Reviewer
3 reviews 3 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

such a good time! Still cant stop talking about how much of a good time i had now 5 months on! Never really knew what to expect from Mexico being my first long haul flight holiday but would happily if we had the money return again and repeat the holiday here! The staff are so happy to help and the... More 

Was this review helpful? Yes 4
Hotel Review Summarization

What travelers say

  • Room service(20)
  • Big Ben(18)
  • Entertainment staff(18)
  • Pool area(18)
  • Kid Club(17)
  • Very good(13)
  • Food court(9)
  • Sister hotel(7)
  • Water park(6)
  • French restaurants(6)
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Hotel & grounds (5)
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