As many others reviewed, we got robbed! My girl could not find something like 400 pesos after the housekeeping! And the money were inside of her bag! My Gosh! We travelled all around Riviera Maya for several weeks, and we did not have ANY problems elsewhere! The worst personal we found was there, in hotel Sotavento: rude, impolite, unfair. We... More

i just came from cancun 2 days ago. and i stayed in this hotel so let me tell you that the service was really bad .. when we came to the hotel people were very rude and as we were going to our room we notice that the housekeeping personal did not have a cart so all the semi clean... More

The sotavento hotel is full of charm. It is a little more quaint than most of the resorts in cancun, however it is a great place to stay, especially on a budget. The workers are very helpful and friendly, and the food is great. The breakfast that is included is delicious, and they are very helpful in finding excursions and... More

Sir: Had intended to write a comment about the hotel before I left, but the logistics of preparing to catch a flight truncated that thought. I would like to say that I found the hotel a pleasant surprise. I only expected a cheap hotel to stay at away from the noise and incessant hustle of Cancun centro, as a rest... More

Initially I liked this place. I specifically chose to be further away from the craziness of the hotel zone as this was just a one-nighter at the end of a business trip. I had been to Cancun once before for two days and hated it...far too noisy, way too many people, and far too obnoxious for my liking. The hotel... More

The reception staff was terrific, but the restaurant service was aweful: my waitress wouldn't even greet me, never checked to see if my meal was alright or if I wanted anything else, and I had to approach her to get my bill. Other than that, the Sotavento is a reasonable option for those traveling on a budget. My room was... More

Sotavento is a clean and decently price hotel for Cancun standards. The staff is friendly and the rooms are in a beautiful garden like location near a pier. There is no wi-fi and the hotel phones aren't connected so find another way if you want to reach the outside world. A complimentary breakfast is provided every morning, it's not the... More

Its a shame I have to write a negative review on this place because on the whole it is a nice hotel that ticks all the boxes plus one added one - staff with sticky fingers! I have stayed here 4 times and never had a problem until my last visit. Upon arrival we were told that all the security... More

Have stayed at Sotavento twice now. The location is good, there is a bus stop just round the corner which will take you into Cancun with all the clubs, restaurants etc. The pool area is nice and the rooms are clean and comfortable. Staff are friendly and helpful. If you are looking for a 5 star resort than obviously go... More