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Holiday Inn Cancun Arenas

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Km 2.5 Blvd Kukulcan Manzana, Cancun 77500, Mexico
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Holiday Inn Cancun Arenas
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Holiday Inn Cancun Arenas
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540 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Holiday Inn Cancun Arenas
See the most recent reviews
Pittsburgh, Pennsylvania
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed May 27, 2015

The entire complex was noisy from the lobby to the hallways to the rooms. There were people absolutely everywhere, seemingly wondering around aimlessly - this included the guests as well as the staff. The food was bad and so was the service. You needed a map to navigate the corridors to find your room. The hotel's beach area was small... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Cancun Arenas, responded to this review

Dear bacalaokaren, Thank you for taking the time to review our property. I am pleased to note that you found the rooms big and clean. We are always happy to provide a consistently clean, comfortable and courteous place for our guests. It sounds like we failed to deliver an outstanding hotel stay experience because of the noise disturbance, food quality... More 

Banff, Canada
Level Contributor
3 reviews
4 of 5 stars Reviewed May 26, 2015

A friend and I had booked an Air Canada package and we had read the reviews on line and were well aware. However with a change in recent ownership when we went at the end of February 2015, we could not fault them. I have to mention Aurora at the Front Desk to be extremely helpful, anytime I went to... More 

Was this review helpful? Yes
HICArenas, Director Comercial at Holiday Inn Cancun Arenas, responded to this review

Dear Joanne76s, Thank you very much for sharing your experience with us. It is great to hear that overall you found our staff to be friendly and accommodating. I will forward your nice comments to Aurora, Antelmo, Gerardo, Luis, Francisco, Angel and Gonzalo. Be confident that your notes will be shared with the staff involved in the processes for say... More 

Thomson, Georgia
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed April 14, 2015

While not expecting a 5-star resort and I am a seasoned traveler in Central America, I am also a 'Frequent Flyer' with Holiday Inn and I was very disappointed in what I discovered in Cancun. Luckily, I was there on points and only for one night as I was traveling further on. At that, I was sorely tempted to go... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Cancun Arenas, responded to this review

Dear GeorgiaUGAGal, Thank you for taking the time to write your review. We take all feedback from our guests seriously. It helps us gauge what we are doing right and what we need to improve on. We are sorry for falling short of your expectations with regards to your room accommodations. We have taken note of your comments regarding the... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed April 10, 2015

I found it good 3 star resort, food was good, room was clean and comfortable, staff was very friendly, entertainment was good. The beach was clean, had no problem getting a lounger( which I find is always is a problem at larger resorts).A few dollars in tips and they treated you like a king!( maybe they treat everyone like that--I... More 

Was this review helpful? Yes 1
HICArenas, General Manager at Holiday Inn Cancun Arenas, responded to this review

Dear George C. We appreciate your great reviews, your opinion is very important for us to improve every day in the service,our principal objective is provide a pleasant stay with a comfortable service, our personal is friendly with the guests, and we look to improve everyday . Again I appreciate your important opinion, we hope you very soon in your... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed March 25, 2015

Not sure where to start. We arrived on sunday and it all went wrong from the start. I am diabetic and requested a fridge for my insulin well they lied and said that they have no fridge but they would take my insulin and put it in there locked fridge and when i needed they would get it for me.... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Cancun Arenas, responded to this review

Dear Tammy D, Thank you very much for sharing your experience with us. It is great to hear that overall you found our staff to be friendly and accommodating. However, I am very sorry to hear about the troubles you encountered over the service which you have been receiving and that the food and beverages didn't live up to your... More 

Corner Brook, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed March 18, 2015

Rooms were very clean.The beach was white sand and cleaned daily. Friendly staff. The food was good but was usually just warm or cold at times. Overall , the trip was very good and worth the money. We would rate this above a 3 star .

Was this review helpful? Yes 1
HICArenas, General Manager at Holiday Inn Cancun Arenas, responded to this review

Dear: Badger364 We appreciate your time for write and for visit our hotel, your opinion is important for us to improve every day in the service , our principal objective is provide a pleasant stay with a comfortable service, in fact our hotel have a beatiful beach, and the center is a few minutes from the hotel. Again I appreciate... More 

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed March 17, 2015

Workers are always bothering if someone not staying there is visiting you. I understand that people not staying there cannot use the installations but workers dont need to be that rude and annoying with them and with the guest. No effort to please the guest. The hotel is beautiful, has good installations, good breakfast but if you want to relax... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Cancun Arenas, responded to this review

Dear Carolina L, Thank you for staying with us and leaving a feedback. It is nice to know that you liked our breakfast selection. On the other hand, it is regrettable that you received an unsatisfactory service from the staff. This matter will be looked into. I would like to address this with you further. I have sent you a... More 

Cancun, Mexico
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed March 17, 2015

Beware of a very poorly trained front desk staff. The front desk did a very poor service for such a nice hotel. The experience of the hotel is nice, the "free internet" is extra slow and does not reach all rooms. The restaurant staff is nice, the security personal are responsible. Lucas, at the front desk is untrained and unprofessional.... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Cancun Arenas, responded to this review

Dear Drew S, Thank you for your review regarding your recent stay at our hotel. It is regrettable you were not satisfied with the service you received from our front desk. I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look forward to hearing from... More 

Rauma, Finland
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed March 10, 2015

Nice and confortable place to stay. Not too far away from the city but more far away from the party center. Food was good but there is not changes within a week. As a hint, be nice to the staff but not too nice. Maybe the fact that we were two tall and white girls made them talk to us... More 

Was this review helpful? Yes
HICArenas, General Manager at Holiday Inn Cancun Arenas, responded to this review

Dear: Johanna K We appreciate your time for write and for visit our hotel, your opinion is valuable for us to improve every day in the service , our principal objective is provide a pleasant stay with a comfortable service. We are sorry for the misunderstanding with the waiter; we are going to take corrective rules and you can be... More 

Exton, Pennsylvania
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed March 3, 2015

This was a very friendly hotel with a staff that made you feel at home. It was extremely clean and comfortable. All of the staff was attentive and helped in any way possible. The food was good and varied. It made me feel like it was a home away from home!

Was this review helpful? Yes
HICArenas, General Manager at Holiday Inn Cancun Arenas, responded to this review

Dear: Gail G. We appreciate your time for write , your opinion is very important for us to improve every day in the service , our principal objective is provide a pleasant stay with a comfortable service, we are pleased that you enjoyed your stay in Holiday Inn. Again I appreciate your important opinion, we hope you very soon in... More 

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