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Holiday Inn Cancun Arenas

3.0 of 5 Hotel   |   Km 2.5 Blvd Kukulcan Manzana, Cancun 77500, Mexico
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Ranked #94 of 174 Hotels in Cancun
A recent review
4 of 5 stars Reviewed April 2, 2014
Cindy B Michigan
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432 reviews from our community

Traveler rating
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    67
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
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  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
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There are newer reviews for Holiday Inn Cancun Arenas
See the most recent reviews
Michigan
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed April 2, 2014

This was not what you would call a high end or 5 star hotel, but what it lacked in upgrades they certainly made up for in service. Our room was modest but clean and the view was amazing. The staff were over the top. We were treated very well by bar staff, wait staff, front desk, valet, and housekeeping. This... More

Was this review helpful? Yes
HICArenas, Director Comercial at Holiday Inn Cancun Arenas, responded to this review

Thank you very much for your feedback, it really helps us to improve every day, we celebrate you enjoyed your stay with us, and will be a pleasure to receive you in a future stay warm regards More

Montreal, Canada
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 7, 2014

So i stayed at the holiday inn arenas from march 3rd to 6th. Short trip indeed but cancun is sooo worth it! Its a nice hotel, clean and cozy rooms, nice balcony. We were located on the second floor and had a view on the pool and the ocean which was amazing. The staff is frendly and courteous! They know... More

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Cancun Arenas, responded to this review

Dear Melodious_Butterfly, Thank you for taking the time to provide feedback on your stay. We were pleased to see you had an overall good experience as our guest. We take all of the reviews we receive very seriously as they allow us to identify areas that may benefit from additional attention. We have shared your comments with the staff and... More

Boston, Massachusetts
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed February 22, 2014

The people at the reception were friendly but the workers in the restaurant we really rude and only interested in getting as much tips as possible. First night we paid for a buffer dinner 23 USD for a mediocre pasta, lasagna and cold chicken and cheese pizza. I forgot about the salad, which consisted mainly of lettuce and more lettuce.... More

Was this review helpful? Yes 5
IHGCare, Guest Relations Manager at Holiday Inn Cancun Arenas, responded to this review

Dear crisss80, Thank you for taking the time to share your comments online. It is unfortunate that this visit was a disappointment on several aspects. We have sent you a private message to discuss. Regards, Pam G Case Manager IHGCare More

Dallas, Texas
Senior Contributor
28 reviews 28 reviews
9 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed February 6, 2014

This hotel is just fine, but I wouldn't recommend it, as there are better options nearby for the same price or less. We stayed for the weekend and that was okay, but I wouldn't stay here if I were staying longer. Location: It is at the end of the hotel zone, but it is easy to catch a bus to... More

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Cancun Arenas, responded to this review

Dear ginnyh4, Thank you for taking the time to provide feedback on your stay. We regret to see the noise from other guests prevented you from fully enjoying your time at the hotel. We did appreciate the perfect score for Cleanliness and your comments about the friendly staff. We take all of the reviews we receive very seriously as they... More

Toronto, Canada
Contributor
12 reviews 12 reviews
6 hotel reviews
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed January 24, 2014

The hotel has average service. For some reason everybody assumes you speak spanish. The rooms are fairly clean, with a bit of a mold smell. They have an HD TV that is not iPad compatible. The advertised wifi signal is fairly weak, we could only use Netflix half the nights of our week's stay. Sometimes it took 30 mins to... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Cancun Arenas, responded to this review

Dear Vittorio1_11, Thank you for taking the time to provide feedback on your stay. It is unfortunate to see you did not fully enjoy your time at the hotel. We take all of the reviews we receive very seriously as they allow us to identify areas that may benefit from additional attention. We have shared your comments with the staff... More

Fort Lauderdale, Florida
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed December 14, 2013

I was lucky enough to change my mind right before completing check-in, but for my relatives was a little too late. The Hotel staff was EXTREMELY RUDE, they treat guests like prisoners checking guest by guest on wristband by the minute, supposedly based solely on the premise that they got to control access to hotel facilities because it's an All... More

Was this review helpful? Yes 3
IHGCare, Guest Relations Manager at Holiday Inn Cancun Arenas, responded to this review

Dear Marco R, Thank you for staying with us on your recent visit and for taking the time to write about your recent experience at our hotel. We strive to accommodate all of our guests and their needs and I’m disappointed that we did not meet your expectations. We are sorry you were not satisfied with the service you received... More

Greeley, Colorado
Senior Contributor
49 reviews 49 reviews
11 hotel reviews
61 helpful votes 61 helpful votes
2 of 5 stars Reviewed November 30, 2013

Thank heaven we only spent one night. Air conditioning did not work in our room! Went to front desk twice and called front desk. Was reaaured it would be taken care of. NEVER HAPPENED! Poor food in their so called Italian restaurant. Breakfast buffet was a little better.

Was this review helpful? Yes 3
IHGCare, Guest Relations Manager at Holiday Inn Cancun Arenas, responded to this review

Dear Nativson, Thank you so much for the feedback provided from your stay. We appreciate you taking the time to provide critical feedback which we use to help us improve our services for you and all our future guests. I am sorry for any inconvenience caused by the air conditioning unit and food selections received. The feedback we receive from... More

Reigate, United Kingdom
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed November 13, 2013

Everything was good in check in, the breakfast good, but the lunch and dinners bad,in the Italian restaurant do not serve Italian food, was open daily for all meals (bad) Stay was the worst of a holiday inn , tatiana receptionist don’t understood me , another man came for help her, and was the same. the blind leading the blind.... More

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Cancun Arenas, responded to this review

Dear robert s, Thank you for taking the time to review our property. I’m very sorry to hear about your experience on your recent stay. I would love the opportunity to regain your faith in our hotel and would welcome the opportunity to discuss your stay in further details. We have sent you a private message to obtain additional detail... More

Calgary, Canada
Top Contributor
69 reviews 69 reviews
39 hotel reviews
80 helpful votes 80 helpful votes
3 of 5 stars Reviewed November 6, 2013

I feel almost bad reviewing this hotel as anywhere else it would have been pretty good. We stayed just one night after driving up in need of a hotel last minute. We got the all inclusive deal for about $220 for both of us all in. It's clean, the outside areas and pools look good and the small beach clean.... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Cancun Arenas, responded to this review

Dear Will B, Thank you for staying with us and taking the time to leave a review. We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing. We are very sorry to read that you experienced inconvenience because we did not meet your expectations. The... More

London, United Kingdom
Top Contributor
72 reviews 72 reviews
70 hotel reviews
65 helpful votes 65 helpful votes
3 of 5 stars Reviewed November 1, 2013

Great location and proximity to the town centre would probably make this hotel interesting to business travellers. The rooms though are excellent. Request sea view rooms if you can. No welcome drinks or 500 points instead for platinum members, which was disappointing. The rate was so cheap - the stay wasn't even qualified for points. Perfect candidate hotel for point... More

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Cancun Arenas, responded to this review

Dear German L, Thank you for your review. We are delighted to hear you found our location convenient. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. It is regrettable we fell short of your expectations this particular day. Please accept our apologies for any inconvenience you experienced while visiting our hotel. We... More

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Additional Information about Holiday Inn Cancun Arenas

Address: Km 2.5 Blvd Kukulcan Manzana, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Cancun Arenas 3*
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Also Known As:
Holiday Inn Cancun Arenas Hotel Cancun
Cancun Holiday Inn
Holiday Inn Arenas Cancun

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