We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Holiday Inn Cancun Arenas

Hotel website
Hotel deals
Km 2.5 Blvd Kukulcan Manzana, Cancun 77500, Mexico
Special Offer
Save 10-30%
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Holiday Inn Cancun Arenas
Professional photos View all
Browse nearby
Holiday Inn Cancun Arenas
Add Photo Write a Review

529 Reviews from our TripAdvisor Community

Your overall rating of this property
Roll over, then click to rate
  Click to rate
Traveler rating
    96
    161
    141
    57
    74
See reviews for
154
178
21
33
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • Danish first
  • English first
  • French first
  • German first
  • Hungarian first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (529)
  • Mar-May only
    (192)
  • Jun-Aug only
    (118)
  • Sep-Nov only
    (73)
  • Dec-Feb only
    (146)
All months
There are newer reviews for Holiday Inn Cancun Arenas
See the most recent reviews
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed April 10, 2015

I found it good 3 star resort, food was good, room was clean and comfortable, staff was very friendly, entertainment was good. The beach was clean, had no problem getting a lounger( which I find is always is a problem at larger resorts).A few dollars in tips and they treated you like a king!( maybe they treat everyone like that--I... More 

Was this review helpful? Yes 1
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed March 25, 2015

Not sure where to start. We arrived on sunday and it all went wrong from the start. I am diabetic and requested a fridge for my insulin well they lied and said that they have no fridge but they would take my insulin and put it in there locked fridge and when i needed they would get it for me.... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Cancun Arenas, responded to this review

Dear Tammy D, Thank you very much for sharing your experience with us. It is great to hear that overall you found our staff to be friendly and accommodating. However, I am very sorry to hear about the troubles you encountered over the service which you have been receiving and that the food and beverages didn't live up to your... More 

Travelers are raving about these Cancun hotels

Corner Brook, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed March 18, 2015

Rooms were very clean.The beach was white sand and cleaned daily. Friendly staff. The food was good but was usually just warm or cold at times. Overall , the trip was very good and worth the money. We would rate this above a 3 star .

Was this review helpful? Yes 1
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed March 17, 2015

Workers are always bothering if someone not staying there is visiting you. I understand that people not staying there cannot use the installations but workers dont need to be that rude and annoying with them and with the guest. No effort to please the guest. The hotel is beautiful, has good installations, good breakfast but if you want to relax... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Cancun Arenas, responded to this review

Dear Carolina L, Thank you for staying with us and leaving a feedback. It is nice to know that you liked our breakfast selection. On the other hand, it is regrettable that you received an unsatisfactory service from the staff. This matter will be looked into. I would like to address this with you further. I have sent you a... More 

Cancun, Mexico
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed March 17, 2015

Beware of a very poorly trained front desk staff. The front desk did a very poor service for such a nice hotel. The experience of the hotel is nice, the "free internet" is extra slow and does not reach all rooms. The restaurant staff is nice, the security personal are responsible. Lucas, at the front desk is untrained and unprofessional.... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Cancun Arenas, responded to this review

Dear Drew S, Thank you for your review regarding your recent stay at our hotel. It is regrettable you were not satisfied with the service you received from our front desk. I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look forward to hearing from... More 

Rauma, Finland
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed March 10, 2015

Nice and confortable place to stay. Not too far away from the city but more far away from the party center. Food was good but there is not changes within a week. As a hint, be nice to the staff but not too nice. Maybe the fact that we were two tall and white girls made them talk to us... More 

Was this review helpful? Yes
Exton, Pennsylvania
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed March 3, 2015

This was a very friendly hotel with a staff that made you feel at home. It was extremely clean and comfortable. All of the staff was attentive and helped in any way possible. The food was good and varied. It made me feel like it was a home away from home!

Was this review helpful? Yes
Mississauga, Canada
Level Contributor
26 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed February 27, 2015

Located on the northern leg of the Cancun beach strip (Along Blvd Kukulkan) this is a decent, clean hotel ideal for the value traveler. It is right on the beach however, the beach is relatively thin and does not compare to the wide, beautiful beach starting north from Playa Delfines at the southern end of the Hotel strip. It has... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Cancun Arenas, responded to this review

Dear Ron M, Thank you for taking the time to write your review following your recent stay. It is our goal to consistently provide superior service and accommodations at our hotel and your comments are very important to us. We rely on you, our guest, to let us know how we are doing and how we can better meet your... More 

Perth, Australia
Level Contributor
35 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed February 26, 2015

Only one short night here for contiki but so glad we got to try it out. Spacious rooms awwwwesome shower. On a beautiful intimate beachfront. Free wifi. Comfy beds cute lil balcony. Ask for a room facing the oceanfrony. Massage/beauty ladies out by the beach, really really good and affordable. Other side of town centre -not the airport side. I... More 

Was this review helpful? Yes 1
Sioux Falls
Level Contributor
65 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
3 of 5 stars Reviewed February 22, 2015

I stayed one night on points and dollars for AI...the hotel is clean, the rooms are a little 'white"....drab...for my taste, but the shower was hot!! And the water pressure was good. The bed was very comfortable. The staff was super nice...from the parking attendant to the front desk. The drinks were good. The food: I am not picky. However,... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Cancun Arenas, responded to this review

Dear MHBSoDak, We strive to give great and impressive service to all of our guests and it makes us happy to read we exceeded your expectations. We look forward to welcoming you back to our establishment. Once again thank you for the wonderful and kind words of praise. Sincerely, Orlando A. Case Manager IHGCare More 

Questions? Get answers from hotel staff and past guests. Ask a question

632 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (377)
Viewed
Hotel & grounds (71)
Viewed
Pool/beach area (108)
Viewed
Dining (23)
Viewed
View from room (26)
Viewed
Room/suite (37)
Viewed
Bathroom (10)
Viewed
Family/play areas (22)
Viewed
Business center/function rooms (15)
Viewed
Other (65)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (174)
Viewed
Amenities (11)
Viewed
Beach (15)
Viewed
Guest Room #1 (20)
Viewed
Guest Room #2 (18)
Viewed
Main Pool (7)
Viewed
Restaurants and Bars (20)
Viewed
Second Pool (5)
Viewed
Suite #1 (29)
Viewed
Suite #2 (32)
Viewed
The Hotel (17)

Management photos: Courtesy of the property manager

Viewed
All management photos (81)
Viewed
Pool/beach area (6)
Viewed
Hotel & grounds (19)
Viewed
Dining (14)
Viewed
Room/suite (19)
Viewed
Business center/function rooms (4)
Viewed
Bathroom (2)
Viewed
Other (17)
Check In Check Out
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Price Your Stay