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Holiday Inn Cancun Arenas

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Km 2.5 Blvd Kukulcan Manzana, Cancun 77500, Mexico
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Holiday Inn Cancun Arenas
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Holiday Inn Cancun Arenas
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508 reviews from our community

Traveler rating
    93
    153
    137
    54
    71
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148
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Thomson, Georgia
Reviewer
5 reviews 5 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed April 14, 2015

While not expecting a 5-star resort and I am a seasoned traveler in Central America, I am also a 'Frequent Flyer' with Holiday Inn and I was very disappointed in what I discovered in Cancun. Luckily, I was there on points and only for one night as I was traveling further on. At that, I was sorely tempted to go... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Cancun Arenas, responded to this review

Dear GeorgiaUGAGal, Thank you for taking the time to write your review. We take all feedback from our guests seriously. It helps us gauge what we are doing right and what we need to improve on. We are sorry for falling short of your expectations with regards to your room accommodations. We have taken note of your comments regarding the... More 

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 10, 2015

I found it good 3 star resort, food was good, room was clean and comfortable, staff was very friendly, entertainment was good. The beach was clean, had no problem getting a lounger( which I find is always is a problem at larger resorts).A few dollars in tips and they treated you like a king!( maybe they treat everyone like that--I... More 

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed March 25, 2015

Not sure where to start. We arrived on sunday and it all went wrong from the start. I am diabetic and requested a fridge for my insulin well they lied and said that they have no fridge but they would take my insulin and put it in there locked fridge and when i needed they would get it for me.... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Cancun Arenas, responded to this review

Dear Tammy D, Thank you very much for sharing your experience with us. It is great to hear that overall you found our staff to be friendly and accommodating. However, I am very sorry to hear about the troubles you encountered over the service which you have been receiving and that the food and beverages didn't live up to your... More 

Travelers are raving about these Cancun hotels

Corner Brook, Canada
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 18, 2015

Rooms were very clean.The beach was white sand and cleaned daily. Friendly staff. The food was good but was usually just warm or cold at times. Overall , the trip was very good and worth the money. We would rate this above a 3 star .

Was this review helpful? Yes 1
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 17, 2015

Workers are always bothering if someone not staying there is visiting you. I understand that people not staying there cannot use the installations but workers dont need to be that rude and annoying with them and with the guest. No effort to please the guest. The hotel is beautiful, has good installations, good breakfast but if you want to relax... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Cancun Arenas, responded to this review

Dear Carolina L, Thank you for staying with us and leaving a feedback. It is nice to know that you liked our breakfast selection. On the other hand, it is regrettable that you received an unsatisfactory service from the staff. This matter will be looked into. I would like to address this with you further. I have sent you a... More 

Cancun, Mexico
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 of 5 stars Reviewed March 17, 2015

Beware of a very poorly trained front desk staff. The front desk did a very poor service for such a nice hotel. The experience of the hotel is nice, the "free internet" is extra slow and does not reach all rooms. The restaurant staff is nice, the security personal are responsible. Lucas, at the front desk is untrained and unprofessional.... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Cancun Arenas, responded to this review

Dear Drew S, Thank you for your review regarding your recent stay at our hotel. It is regrettable you were not satisfied with the service you received from our front desk. I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look forward to hearing from... More 

Rauma, Finland
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 10, 2015

Nice and confortable place to stay. Not too far away from the city but more far away from the party center. Food was good but there is not changes within a week. As a hint, be nice to the staff but not too nice. Maybe the fact that we were two tall and white girls made them talk to us... More 

Was this review helpful? Yes
Exton, Pennsylvania
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 3, 2015

This was a very friendly hotel with a staff that made you feel at home. It was extremely clean and comfortable. All of the staff was attentive and helped in any way possible. The food was good and varied. It made me feel like it was a home away from home!

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Mississauga, Canada
Senior Contributor
25 reviews 25 reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed February 27, 2015

Located on the northern leg of the Cancun beach strip (Along Blvd Kukulkan) this is a decent, clean hotel ideal for the value traveler. It is right on the beach however, the beach is relatively thin and does not compare to the wide, beautiful beach starting north from Playa Delfines at the southern end of the Hotel strip. It has... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Cancun Arenas, responded to this review

Dear Ron M, Thank you for taking the time to write your review following your recent stay. It is our goal to consistently provide superior service and accommodations at our hotel and your comments are very important to us. We rely on you, our guest, to let us know how we are doing and how we can better meet your... More 

Perth, Australia
Senior Contributor
35 reviews 35 reviews
30 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed February 26, 2015

Only one short night here for contiki but so glad we got to try it out. Spacious rooms awwwwesome shower. On a beautiful intimate beachfront. Free wifi. Comfy beds cute lil balcony. Ask for a room facing the oceanfrony. Massage/beauty ladies out by the beach, really really good and affordable. Other side of town centre -not the airport side. I... More 

Was this review helpful? Yes 1
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