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All 174 Cancun hotels

Holiday Inn Cancun Arenas

3.0 of 5 Hotel   |   Km 2.5 Blvd Kukulcan Manzana, Cancun 77500, Mexico
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Ranked #100 of 174 hotels in Cancun
A recent review
3 of 5 stars reviewed 1 week ago
mbuddy Adelaide
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429 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
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English first
Adelaide
Contributor
12 reviews 12 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 1 week ago

After staying in some great places in Mexico, this was a bit of a letdown. It's clean and comfortable, don't get me wrong. We only stayed one night prior to flying out of Cancun, but we had some issues with booking things to the room, and it was just a bit of a pain. The restaurants certainly aren't cheap if... More

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Saint Pete Beach, Florida
Reviewer
3 reviews 3 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I am a platinum elite member, and stay only at IHG hotels, and have done so for over 20+ years. This holiday Inn was truly a dis-apointment and in reading the reviews, "not up to par", "not for light sleepers", etc..is only the tip of the ice berg. We stayed an entire week, and regret that very much at this... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Cancun Arenas, responded to this review

Dear Randy H, Thank you for bringing this to our attention. I’m very sorry to hear about your experience on your recent stay. We would like to follow up with you. We have sent you a private message in effort to obtain more information. I look forward to hearing back from you very soon. Sincerely, Connie D Case Manager IHGCare More

Sao Paulo, SP
Contributor
14 reviews 14 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed June 30, 2014

The hotel has a very good value for the money you pay in Cancun. If you are not looking for the expensive "all inclusive" resorts, this is the place. We just had breakfast at the hotel, because the rest of the time we travelled to places like Tulum, Chichen Itza and Merida. If we had paid full board we would... More

Was this review helpful? Yes 1
HICArenas, Director Comercial at Holiday Inn Cancun Arenas, responded to this review

Thank you very much for all your comments, it´s a nice to know that you had a good experience with us, will be a pleasure to hear from you in a next time, this is your home in Cancún. warm regards More

Australian Capital Territory
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed June 19, 2014 via mobile

The walls in this hotel (stayed on 2nd floor) are incredibly thin. I heard every noise from the rooms either side and in the hallway. Also, they start cleaning rooms at 8am so each morning I was woken by cleaning carts on the tiles in the hallway and the maids, often talking very loudly. The room had a terrible smell.... More

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IHGCare, Guest Relations Manager at Holiday Inn Cancun Arenas, responded to this review

Dear KateyJ3, Thank you for taking the time to review our hotel. It is regrettable to learn that you were not able to fully enjoy your recent stay with us due to the service and noise levels you have experienced. All your comments, including the unusual smell in the room, have been taken into account. Rest assured that these will... More

Bangkok, Thailand
Senior Contributor
22 reviews 22 reviews
22 hotel reviews
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed June 13, 2014

Luckily staid only one night at this all inclusive. Food is basic, poor and messy. Beach area is small and dirty. Worn hotel, and bad smell in rooms. Extra payment for lots. With so many good resorts and hotels around it makes sense only for layover first or last day if late/early flight.

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Cancun Arenas, responded to this review

Dear gumball997, Thank you for taking the time to provide feedback on your stay. It is unfortunate the hotel amenities prevented you from fully enjoying your visit. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction. Thank you again for your comments, we look forward to serving you in the future. Sincerely, Ben... More

1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed May 30, 2014 via mobile

This hotel is terrible!! Unfortunately the better hotels were booked therefore leaving us to stay at this hotel. The service was the worst i ever experienced and when asked to speak to a manager no one was able to assist me. The food was horrifying, ate fruits all week. Their are much better hotels for cheap! DO NOT STAY HERE!!!

Was this review helpful? Yes 3
HICArenas, Gerente at Holiday Inn Cancun Arenas, responded to this review

Thank you very much for your feedback, an appologize for all inconveniences. warm regards More

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed May 30, 2014 via mobile

This hotel was not at all of good service to us. We lost our bracelet on the last day of our stay they told us we have to pay one hundred dollars to get another one and I this is my last day here now they are saying we can't eat at their resort which we already paid for and... More

Was this review helpful? Yes 3
HICArenas, Gerente at Holiday Inn Cancun Arenas, responded to this review

Thank you very much for your feedback, it really helps us to improve every day, an apoogize for all inconveniences warm regards More

Prince Edward Island, Canada
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed April 14, 2014

My friend & I stayed at this hotel from March 29 to April 5th. We found it to be a very clean & safe hotel. Because it is small the staff got to know us and kept an eye on us all week. Everyone went out of there way to be friendly and speak a few words of English to... More

Was this review helpful? Yes 2
San Pedro, Belize
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed April 12, 2014

We chose this hotel online when we were looking for a hotel which would accept our dog. Traveling through Mexico to another destination. Originally we were staying only a few nights, but the teachers strike blocked the highway south of us, and we ended up staying longer. Although this particular hotel catered less to North Americans than some others, the... More

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Michigan
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed April 2, 2014

This was not what you would call a high end or 5 star hotel, but what it lacked in upgrades they certainly made up for in service. Our room was modest but clean and the view was amazing. The staff were over the top. We were treated very well by bar staff, wait staff, front desk, valet, and housekeeping. This... More

Was this review helpful? Yes
HICArenas, Director Comercial at Holiday Inn Cancun Arenas, responded to this review

Thank you very much for your feedback, it really helps us to improve every day, we celebrate you enjoyed your stay with us, and will be a pleasure to receive you in a future stay warm regards More

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Additional Information about Holiday Inn Cancun Arenas

Address: Km 2.5 Blvd Kukulcan Manzana, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Cancun Arenas 3*
Reservation Options:
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Also Known As:
Holiday Inn Cancun Arenas Hotel Cancun
Cancun Holiday Inn
Holiday Inn Arenas Cancun

564 photos of this hotel

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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style
#66 On the Beach Hotel in Cancun #100 Business Hotel in Cancun
Hotel Class
Official Description (provided by the hotel)
**** ALL INCLUSIVE OPTION ALSO AVAILABLE**** KIDS FREE UNDER 12 Beautiful BEACH FRONT Hotel, Mediterranean style, perfect for couples and families. Located in front of the calm Cancun beaches. Holiday Inn Cancun Arenas with the best location in the Hotel Zone with a warm environment, surrounded by beautiful gardens, with a walk way that brings you a gorgeous view, that goes from Cancun downtown to the heart of the Hotel Zone, where night clubs, shopping mall and restaurants are located. The Hotel offers All Inclusive Plan and European Plan, beautiful and comfortable rooms with ocean or lagoon view, quality service and four star facilities. Your all inclusive package includes: - Comfortable rooms with Internet access, hairdryer, safe deposit box, iron & ironing board, TV cable, voice mail system, alarm clock and coffee maker. - All meals at the International buffet Restaurant. - Snacks next to the pool - Italian Specialties a La Carte for dining option & The Ocean Grill Tequila a'La Carte' (Reservation required) - Domestic Drinks at the Lobby bar, Pool Bar and the Theater Bar. - Room service (limited menu and hours) - daily activity program and night entertainment. - kids Club - Gym. ... more   less 
Number of rooms
214

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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