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Holiday Inn Cancun Arenas

3.0 of 5 Km 2.5 Blvd Kukulcan Manzana, Cancun 77500, Mexico
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Holiday Inn Cancun Arenas
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Holiday Inn Cancun Arenas
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455 reviews from our community

Traveler rating
    84
    136
    118
    50
    67
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131
152
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25
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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La Plata, Maryland, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

If you are expecting luxury you wont find it here but you will find a clean room and friendly staff for a good price. The beach is small but not crowded. There is some seaweed but it doesnt fill the water so not a huge deal. There are certainly nicer beaches in the area but they are more crowded and... More 

Was this review helpful? Yes 1
San Diego, California
2 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Everyone is really friendly... but it's far away from all the exciting areas except the center city of real cancun.. not the nightlife ;) They did have tons and tons of activities during the day. I just wished it could have been more packed and more active with young people... more of a hotel for 38+

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Cancun Arenas, responded to this review

Dear Banda500, Thank you for taking the time to share your thoughts with us. I am delighted that you found the service you have received worthy of a perfect rating. Although, I truly hoped that you had a better stay. Your comments are highly appreciated and will be considered when finding more ways to provide our valued guests with a... More 

Canberra, Australia
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The resort itself was nice enough, simple and clean. Pool area is a bit small - but you're in Cancun, so lots of options. The staff were really friendly, and were great to chat with. They ran different activities as well to keep things interesting (pool games etc). Being on an all inclusive package made things super fun and easy.

Was this review helpful? Yes 2
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed November 20, 2014

Had a great time here, staff were friendly, resort is very nice. Multiple pool areas, a nice bar and restaurant. 10 minute bus to clubs - costs about $1 USD to use the bus that runs all night. The rooms are also very nice and comfortable.

Was this review helpful? Yes 1
Contributor
11 reviews 11 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed September 28, 2014

The hotel itself is a little removed from the hotel hubbub, but at the same time it offers accessibility to both the city and the bay's centre. A great place to utilise at the beginning of a trip. Hotel staff are friendly and attentive. They knew who we were before we'd even said our names. Only two minuses are that... More 

Was this review helpful? Yes 1
dublin,ireland
Contributor
19 reviews 19 reviews
17 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed September 2, 2014

Very clean top location hotel.Staff is very friendly and ready to help in any case.High quality cleaning standats,even without tips. Just food variety can be improved,particularly breakfast. Good hotel for good value.....

Was this review helpful? Yes 1
Adelaide
Contributor
12 reviews 12 reviews
4 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed August 21, 2014

After staying in some great places in Mexico, this was a bit of a letdown. It's clean and comfortable, don't get me wrong. We only stayed one night prior to flying out of Cancun, but we had some issues with booking things to the room, and it was just a bit of a pain. The restaurants certainly aren't cheap if... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Cancun Arenas, responded to this review

Dear mbuddy, Thank you for writing a review about your recent stay with us. I am pleased to note that you found the hotel clean and comfortable. We work diligently to ensure our facilities and services are superior and we try our hardest to provide not just good value, but comfortable, clean and friendly accommodations. I apologize about the problems... More 

Saint Pete Beach, Florida
Reviewer
4 reviews 4 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed August 10, 2014

I am a platinum elite member, and stay only at IHG hotels, and have done so for over 20+ years. This holiday Inn was truly a dis-apointment and in reading the reviews, "not up to par", "not for light sleepers", etc..is only the tip of the ice berg. We stayed an entire week, and regret that very much at this... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Cancun Arenas, responded to this review

Dear Randy H, Thank you for bringing this to our attention. I’m very sorry to hear about your experience on your recent stay. We would like to follow up with you. We have sent you a private message in effort to obtain more information. I look forward to hearing back from you very soon. Sincerely, Connie D Case Manager IHGCare More 

Sao Paulo, SP
Contributor
15 reviews 15 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed June 30, 2014

The hotel has a very good value for the money you pay in Cancun. If you are not looking for the expensive "all inclusive" resorts, this is the place. We just had breakfast at the hotel, because the rest of the time we travelled to places like Tulum, Chichen Itza and Merida. If we had paid full board we would... More 

Was this review helpful? Yes 1
HICArenas, Director Comercial at Holiday Inn Cancun Arenas, responded to this review

Thank you very much for all your comments, it´s a nice to know that you had a good experience with us, will be a pleasure to hear from you in a next time, this is your home in Cancún. warm regards More 

Australian Capital Territory
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed June 19, 2014 via mobile

The walls in this hotel (stayed on 2nd floor) are incredibly thin. I heard every noise from the rooms either side and in the hallway. Also, they start cleaning rooms at 8am so each morning I was woken by cleaning carts on the tiles in the hallway and the maids, often talking very loudly. The room had a terrible smell.... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Cancun Arenas, responded to this review

Dear KateyJ3, Thank you for taking the time to review our hotel. It is regrettable to learn that you were not able to fully enjoy your recent stay with us due to the service and noise levels you have experienced. All your comments, including the unusual smell in the room, have been taken into account. Rest assured that these will... More 

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Additional Information about Holiday Inn Cancun Arenas

Address: Km 2.5 Blvd Kukulcan Manzana, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Cancun Arenas 3*
Number of rooms: 214
Reservation Options:
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Also Known As:
Holiday Inn Cancun Arenas Hotel Cancun
Cancun Holiday Inn
Holiday Inn Arenas Cancun
Hotel Style:
#64 On the Beach Hotel in Cancun

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