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All 172 Cancun hotels

Holiday Inn Cancun Arenas

3.0 of 5 Hotel   |   Km 2.5 Blvd Kukulcan Manzana, Cancun 77500, Mexico
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53%
Ranked #97 of 172 hotels in Cancun
A recent review
4 of 5 stars reviewed 4 weeks ago
ReneJRFernandes Sao Paulo, SP
  • Reviews (426)
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426 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
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English first
Sao Paulo, SP
Contributor
14 reviews 14 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The hotel has a very good value for the money you pay in Cancun. If you are not looking for the expensive "all inclusive" resorts, this is the place. We just had breakfast at the hotel, because the rest of the time we travelled to places like Tulum, Chichen Itza and Merida. If we had paid full board we would... More

Was this review helpful? Yes 1
Australian Capital Territory
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed June 19, 2014 via mobile

The walls in this hotel (stayed on 2nd floor) are incredibly thin. I heard every noise from the rooms either side and in the hallway. Also, they start cleaning rooms at 8am so each morning I was woken by cleaning carts on the tiles in the hallway and the maids, often talking very loudly. The room had a terrible smell.... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Cancun Arenas, responded to this review

Dear KateyJ3, Thank you for taking the time to review our hotel. It is regrettable to learn that you were not able to fully enjoy your recent stay with us due to the service and noise levels you have experienced. All your comments, including the unusual smell in the room, have been taken into account. Rest assured that these will... More

Bangkok, Thailand
Senior Contributor
22 reviews 22 reviews
22 hotel reviews
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed June 13, 2014

Luckily staid only one night at this all inclusive. Food is basic, poor and messy. Beach area is small and dirty. Worn hotel, and bad smell in rooms. Extra payment for lots. With so many good resorts and hotels around it makes sense only for layover first or last day if late/early flight.

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Cancun Arenas, responded to this review

Dear gumball997, Thank you for taking the time to provide feedback on your stay. It is unfortunate the hotel amenities prevented you from fully enjoying your visit. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction. Thank you again for your comments, we look forward to serving you in the future. Sincerely, Ben... More

1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed May 30, 2014 via mobile

This hotel is terrible!! Unfortunately the better hotels were booked therefore leaving us to stay at this hotel. The service was the worst i ever experienced and when asked to speak to a manager no one was able to assist me. The food was horrifying, ate fruits all week. Their are much better hotels for cheap! DO NOT STAY HERE!!!

Was this review helpful? Yes 3
HICArenas, Gerente at Holiday Inn Cancun Arenas, responded to this review

Thank you very much for your feedback, an appologize for all inconveniences. warm regards More

1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed May 30, 2014 via mobile

This hotel was not at all of good service to us. We lost our bracelet on the last day of our stay they told us we have to pay one hundred dollars to get another one and I this is my last day here now they are saying we can't eat at their resort which we already paid for and... More

Was this review helpful? Yes 3
HICArenas, Gerente at Holiday Inn Cancun Arenas, responded to this review

Thank you very much for your feedback, it really helps us to improve every day, an apoogize for all inconveniences warm regards More

Prince Edward Island, Canada
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed April 14, 2014

My friend & I stayed at this hotel from March 29 to April 5th. We found it to be a very clean & safe hotel. Because it is small the staff got to know us and kept an eye on us all week. Everyone went out of there way to be friendly and speak a few words of English to... More

Was this review helpful? Yes 2
San Pedro, Belize
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed April 12, 2014

We chose this hotel online when we were looking for a hotel which would accept our dog. Traveling through Mexico to another destination. Originally we were staying only a few nights, but the teachers strike blocked the highway south of us, and we ended up staying longer. Although this particular hotel catered less to North Americans than some others, the... More

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Michigan
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed April 2, 2014

This was not what you would call a high end or 5 star hotel, but what it lacked in upgrades they certainly made up for in service. Our room was modest but clean and the view was amazing. The staff were over the top. We were treated very well by bar staff, wait staff, front desk, valet, and housekeeping. This... More

Was this review helpful? Yes
HICArenas, Director Comercial at Holiday Inn Cancun Arenas, responded to this review

Thank you very much for your feedback, it really helps us to improve every day, we celebrate you enjoyed your stay with us, and will be a pleasure to receive you in a future stay warm regards More

Montreal, Canada
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 7, 2014

So i stayed at the holiday inn arenas from march 3rd to 6th. Short trip indeed but cancun is sooo worth it! Its a nice hotel, clean and cozy rooms, nice balcony. We were located on the second floor and had a view on the pool and the ocean which was amazing. The staff is frendly and courteous! They know... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Cancun Arenas, responded to this review

Dear Melodious_Butterfly, Thank you for taking the time to provide feedback on your stay. We were pleased to see you had an overall good experience as our guest. We take all of the reviews we receive very seriously as they allow us to identify areas that may benefit from additional attention. We have shared your comments with the staff and... More

Boston, Massachusetts
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed February 22, 2014

The people at the reception were friendly but the workers in the restaurant we really rude and only interested in getting as much tips as possible. First night we paid for a buffer dinner 23 USD for a mediocre pasta, lasagna and cold chicken and cheese pizza. I forgot about the salad, which consisted mainly of lettuce and more lettuce.... More

Was this review helpful? Yes 5
IHGCare, Guest Relations Manager at Holiday Inn Cancun Arenas, responded to this review

Dear crisss80, Thank you for taking the time to share your comments online. It is unfortunate that this visit was a disappointment on several aspects. We have sent you a private message to discuss. Regards, Pam G Case Manager IHGCare More

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Additional Information about Holiday Inn Cancun Arenas

Address: Km 2.5 Blvd Kukulcan Manzana, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Cancun Arenas 3*
Reservation Options:
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Also Known As:
Holiday Inn Cancun Arenas Hotel Cancun
Cancun Holiday Inn
Holiday Inn Arenas Cancun

562 photos of this hotel

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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style
#65 On the Beach Hotel in Cancun
Hotel Class
Official Description (provided by the hotel)
**** ALL INCLUSIVE OPTION ALSO AVAILABLE**** KIDS FREE UNDER 12 Beautiful BEACH FRONT Hotel, Mediterranean style, perfect for couples and families. Located in front of the calm Cancun beaches. Holiday Inn Cancun Arenas with the best location in the Hotel Zone with a warm environment, surrounded by beautiful gardens, with a walk way that brings you a gorgeous view, that goes from Cancun downtown to the heart of the Hotel Zone, where night clubs, shopping mall and restaurants are located. The Hotel offers All Inclusive Plan and European Plan, beautiful and comfortable rooms with ocean or lagoon view, quality service and four star facilities. Your all inclusive package includes: - Comfortable rooms with Internet access, hairdryer, safe deposit box, iron & ironing board, TV cable, voice mail system, alarm clock and coffee maker. - All meals at the International buffet Restaurant. - Snacks next to the pool - Italian Specialties a La Carte for dining option & The Ocean Grill Tequila a'La Carte' (Reservation required) - Domestic Drinks at the Lobby bar, Pool Bar and the Theater Bar. - Room service (limited menu and hours) - daily activity program and night entertainment. - kids Club - Gym. ... more   less 
Number of rooms
214

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