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All 175 Cancun hotels

Holiday Inn Cancun Arenas

3.0 of 5 Hotel   |   Km 2.5 Blvd Kukulcan Manzana, Cancun 77500, Mexico
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Ranked #102 of 175 hotels in Cancun
A recent review
5 of 5 stars reviewed 6 days ago
kdpei_8 Prince Edward Island, Canada
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408 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
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English first
Prince Edward Island, Canada
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

My friend & I stayed at this hotel from March 29 to April 5th. We found it to be a very clean & safe hotel. Because it is small the staff got to know us and kept an eye on us all week. Everyone went out of there way to be friendly and speak a few words of English to... More

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San Pedro, Belize
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 1 week ago

We chose this hotel online when we were looking for a hotel which would accept our dog. Traveling through Mexico to another destination. Originally we were staying only a few nights, but the teachers strike blocked the highway south of us, and we ended up staying longer. Although this particular hotel catered less to North Americans than some others, the... More

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Michigan
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This was not what you would call a high end or 5 star hotel, but what it lacked in upgrades they certainly made up for in service. Our room was modest but clean and the view was amazing. The staff were over the top. We were treated very well by bar staff, wait staff, front desk, valet, and housekeeping. This... More

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HICArenas, Director Comercial at Holiday Inn Cancun Arenas, responded to this review

Thank you very much for your feedback, it really helps us to improve every day, we celebrate you enjoyed your stay with us, and will be a pleasure to receive you in a future stay warm regards More

Montreal, Canada
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 7, 2014

So i stayed at the holiday inn arenas from march 3rd to 6th. Short trip indeed but cancun is sooo worth it! Its a nice hotel, clean and cozy rooms, nice balcony. We were located on the second floor and had a view on the pool and the ocean which was amazing. The staff is frendly and courteous! They know... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Cancun Arenas, responded to this review

Dear Melodious_Butterfly, Thank you for taking the time to provide feedback on your stay. We were pleased to see you had an overall good experience as our guest. We take all of the reviews we receive very seriously as they allow us to identify areas that may benefit from additional attention. We have shared your comments with the staff and... More

Boston, Massachusetts
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed February 22, 2014

The people at the reception were friendly but the workers in the restaurant we really rude and only interested in getting as much tips as possible. First night we paid for a buffer dinner 23 USD for a mediocre pasta, lasagna and cold chicken and cheese pizza. I forgot about the salad, which consisted mainly of lettuce and more lettuce.... More

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Cancun Arenas, responded to this review

Dear crisss80, Thank you for taking the time to share your comments online. It is unfortunate that this visit was a disappointment on several aspects. We have sent you a private message to discuss. Regards, Pam G Case Manager IHGCare More

Dallas, Texas
Contributor
18 reviews 18 reviews
7 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed February 6, 2014

This hotel is just fine, but I wouldn't recommend it, as there are better options nearby for the same price or less. We stayed for the weekend and that was okay, but I wouldn't stay here if I were staying longer. Location: It is at the end of the hotel zone, but it is easy to catch a bus to... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Cancun Arenas, responded to this review

Dear ginnyh4, Thank you for taking the time to provide feedback on your stay. We regret to see the noise from other guests prevented you from fully enjoying your time at the hotel. We did appreciate the perfect score for Cleanliness and your comments about the friendly staff. We take all of the reviews we receive very seriously as they... More

Toronto, Canada
Contributor
11 reviews 11 reviews
5 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed January 24, 2014

The hotel has average service. For some reason everybody assumes you speak spanish. The rooms are fairly clean, with a bit of a mold smell. They have an HD TV that is not iPad compatible. The advertised wifi signal is fairly weak, we could only use Netflix half the nights of our week's stay. Sometimes it took 30 mins to... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Cancun Arenas, responded to this review

Dear Vittorio1_11, Thank you for taking the time to provide feedback on your stay. It is unfortunate to see you did not fully enjoy your time at the hotel. We take all of the reviews we receive very seriously as they allow us to identify areas that may benefit from additional attention. We have shared your comments with the staff... More

Fort Lauderdale, Florida
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed December 14, 2013

I was lucky enough to change my mind right before completing check-in, but for my relatives was a little too late. The Hotel staff was EXTREMELY RUDE, they treat guests like prisoners checking guest by guest on wristband by the minute, supposedly based solely on the premise that they got to control access to hotel facilities because it's an All... More

Was this review helpful? Yes 3
IHGCare, Guest Relations Manager at Holiday Inn Cancun Arenas, responded to this review

Dear Marco R, Thank you for staying with us on your recent visit and for taking the time to write about your recent experience at our hotel. We strive to accommodate all of our guests and their needs and I’m disappointed that we did not meet your expectations. We are sorry you were not satisfied with the service you received... More

Greeley, Colorado
Senior Contributor
41 reviews 41 reviews
9 hotel reviews
53 helpful votes 53 helpful votes
2 of 5 stars Reviewed November 30, 2013

Thank heaven we only spent one night. Air conditioning did not work in our room! Went to front desk twice and called front desk. Was reaaured it would be taken care of. NEVER HAPPENED! Poor food in their so called Italian restaurant. Breakfast buffet was a little better.

Was this review helpful? Yes 3
IHGCare, Guest Relations Manager at Holiday Inn Cancun Arenas, responded to this review

Dear Nativson, Thank you so much for the feedback provided from your stay. We appreciate you taking the time to provide critical feedback which we use to help us improve our services for you and all our future guests. I am sorry for any inconvenience caused by the air conditioning unit and food selections received. The feedback we receive from... More

Reigate, United Kingdom
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed November 13, 2013

Everything was good in check in, the breakfast good, but the lunch and dinners bad,in the Italian restaurant do not serve Italian food, was open daily for all meals (bad) Stay was the worst of a holiday inn , tatiana receptionist don’t understood me , another man came for help her, and was the same. the blind leading the blind.... More

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Cancun Arenas, responded to this review

Dear robert s, Thank you for taking the time to review our property. I’m very sorry to hear about your experience on your recent stay. I would love the opportunity to regain your faith in our hotel and would welcome the opportunity to discuss your stay in further details. We have sent you a private message to obtain additional detail... More

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Additional Information about Holiday Inn Cancun Arenas

Also Known As:
Holiday Inn Cancun Arenas Hotel Cancun
Holiday Inn Cancun Arenas Hotel
Holiday Inn Cancun
Holiday Inn Arenas
Cancun Holiday Inn
Holiday Inn Arenas Cancun
Address: Km 2.5 Blvd Kukulcan Manzana, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#68 On the Beach Hotel in Cancun
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Cancun Arenas 3*
Official Description (provided by the hotel):
**** ALL INCLUSIVE OPTION ALSO AVAILABLE**** KIDS FREE UNDER 12 Beautiful BEACH FRONT Hotel, Mediterranean style, perfect for couples and families. Located in front of the calm Cancun beaches. Holiday Inn Cancun Arenas with the best location in the Hotel Zone with a warm environment, surrounded by beautiful gardens, with a walk way that brings you a gorgeous view, that goes from Cancun downtown to the heart of the Hotel Zone, where night clubs, shopping mall and restaurants are located. The Hotel offers All Inclusive Plan and European Plan, beautiful and comfortable rooms with ocean or lagoon view, quality service and four star facilities. Your all inclusive package includes: - Comfortable rooms with Internet access, hairdryer, safe deposit box, iron & ironing board, TV cable, voice mail system, alarm clock and coffee maker. - All meals at the International buffet Restaurant. - Snacks next to the pool - Italian Specialties a La Carte for dining option & The Ocean Grill Tequila a'La Carte' (Reservation required) - Domestic Drinks at the Lobby bar, Pool Bar and the Theater Bar. - Room service (limited menu and hours) - daily activity program and night entertainment. - kids Club - Gym. ... more   less 
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