Here was our experiences at Bel Air March of 2012.
* Arrival - champagne to greet new arrivals was warm
* First night - Room small! Bed rock hard! Coffee pot broken, Mini Bar not stocked with 2 beers, 2 cokes, 2 coke lights, 1 seven up and 2 bottle waters! (Nice view of ocean)
* Second night - switched...
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Dear The Demon Doctors
First of all receive my deepest apologies for not covering your expectations and for the problems that you had during your stay, it's a shame that you decided change to another Hotel and didn´t stay with us, but hopefully in the future give us the opportunity to change the bad image that you have of the...
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We stayed at the Bel Air the first full week in March 2012 as an all-inclusive gourmet stay that we booked ourselves through BookIt.com.
Overall it was a pleasant experience with some minor issues.
If you are looking for a quiet place to relax by the beach or pool without children, this is a good pick. The hotel has about...
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Dear Arialle2
Please let me express my sincere thanks for sharing with us this generous comments about our work and our services, our goal is continuous improvement, and this is possible thanks to comments like yours. There's nothing like knowing that our clients had a great time during your stay with us, please accept my apologies if you had any...
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A rather small hotel with a very poor price-performance ratio. The facilities are old but renovated. However in my perspective by no means five stars. We stayed in a Suite with the surprise that these are only on the ground floor or one below. Are you kidding me! The view was more to the people at the pool rather than...
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Dear: Zeque83
I regret that we do not meet your expectations during his time in Bel Air, please accept my apologies for any inconvenience you mentioned in your valuable comments. I assure you that nothing is more important to us as comfort and satisfaction of each person who gives us the honor of being our guest, it’s a shame you...
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We chose this hotel based on the pictures and the fact that it was smaller. Don't be fooled by the "professional pictures" They didn't serve any food like they have displayed that I saw. Or drinks for that matter. We could barely get service at the bar and when you ordered a drink- they didn't know how to make it...
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Dear Roger C
I regret that we do not meet your expectations during his time in Bel Air, please accept my apologies for any inconvenience you mentioned in your valuable comments. I assure you that nothing is more important to us as comfort and satisfaction of each person who gives us the honor of being our guest, it’s a shame...
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I stayed there from February 17th thru March 2nd 2012.
The resort is a small approximately 155 rooms well maintained place.
The food is all a-la-carte and is very good per my ratings.
This is a couples hotel and kids are not allowed.
There are no shows at night and the lobby bar closes at 11 pm.
The service is...
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Dear Brian
First of all I would like to thank you for your kind feedback and recognition of our efforts, you can be sure it is a great inspiration for us. I truly hope this holiday memories bring you back to Bel Air Collection Cancun Resort & Spa shortly.
Kind regards
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The hotel itself was very nice and clean. The staff was very helpful and friendly except the occasion run in with the reception (sometime you had to get in their face in order to have them serve you). We found the hotel catered to a local crowd and we found Spanish and French were the preferred languages. The reception has...
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Dear Micsadle
Thank you very much for sharing your experience, to the Bel Air Collection Resort & Spa comments like yours are helpful to identify our areas of opportunity.
I am very sorry that your experience was not as expected and you got sick. Our main goal is continuous improvement and comments like yours help us to make this possible,...
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I stayed at this resort for two weeks . The staff is wonderful Christian the bartender was excellent .Always greeted us with a smile . I never seen a bartender who was so fast and smooth at the same time .He never panicked when it got busy and made sure everybody was served. Mario, Omar and the rest of the...
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Dear OttawaSun
Please let me express my sincere thanks for sharing with us these generous comments about our work and our services, our goal is continuous improvement, and this is possible thanks to comments like yours. There's nothing like knowing that our clients had a great time during your stay with us. Thank you very much for your excellent comments...
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Here are the great things about this hotel... Mmm well the food is great when you finally get it.. takes forever because of the no buffet for lunch or supper... you have to wait forever to sign your daily receipts.. even with the all inclusive...the bartenders and waiters are excellent.. drinks are very good .. the rooms are very clean...
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Dear Fashionjules
Please let me express my sincere thanks for sharing with us this generous comments about our work and our services, our goal is continuous improvement, and this is possible thanks to comments like yours. There's nothing like knowing that our clients had a great time during your stay with us, please accept my apologies if you had any...
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For the price, this was, by far, the worst hotel I have ever stayed at.
The lobby is not hospitable. The staff are not warm and bubbly. The curtains, furniture, bedding appeared to be left over from Hurricane Wilma (2005).
I think the Bel Air must have provided our travel agent (Flight Center) with huge incentives to refer this place....
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Barf123456789
It is my regret that your expectations were not met while staying with Bel Air collection Resort & Spa. Your comments have been shared with our Head Chef. comments like yours are very important to us and I am taking measures to eliminate this kind of situations on any stage of your Bel Air experience, I would also truly...
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I will start with the good things. The Bel Air is a small hotel with no animation or disco. It is very clean and we found our room to be quiet. Beds are comfortable and the shower was good (enough hot water, good water pressure). The infinity pool is beautiful and the beds on the beach are nice. Get up...
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Dear La_Papaya
Allow me to extend my most sincere apologies for not meeting your expectations during this recent trip to Bel Air. All the constructive criticism and valuable comments have been shared with departments concerned, in order to improve in areas specified in your review and minimize any possible discontent of our guests. I regret not being able to meet...
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