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Bel Air Collection Resort & Spa Cancun

3.5 of 5 Boulevard Kukulcan Km. 20.5 Hotel Zone | Zona Hotelera, Cancún, Cancun 77500, Mexico
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Bel Air Collection Resort & Spa Cancun
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Bel Air Collection Resort & Spa Cancun
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1,062 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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london
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

stayed here 2 weeks had a sea view room well worth it the sea view was just beautiful food great staff great would go again pool very big not crowded at all , pool bar staff cant do enough for you , rooms cleaned every day

Was this review helpful? Yes
BELAIR_CANCUN291, Gerente at Bel Air Collection Resort & Spa Cancun, responded to this review

Dear Guest, We're flattered that your stay at the hotel would be encouraged to share such positive comments about us. We are glad that we met your expectations. It is gratifying that enjoyed the beach and facilities. Thank you very much for recommending, we hope to see you soon again. Best regards. Roberto Diaz. General manager. More

1 review
5 of 5 stars Reviewed 1 week ago

Everyone was so friendly and helpful. The bartender/waiters were always so accommodating and funny! Our room was beautiful and the perfect location. On the first night we released baby sea turtles into the ocean right outside our room! We enjoyed the pool and our private jacuzzi every night. The food at the hotel is delicious and they have such a... More

Was this review helpful? Yes
BELAIR_CANCUN291, Gerente at Bel Air Collection Resort & Spa Cancun, responded to this review

Dear Guest: Let me express my sincere thanks for sharing with us these generous comments about our work and our services. There is nothing more satisfying as knowing that our customers had a memorable stay with us. Thanks for your recommendations and we will be waiting for your next visit. Best Regards Roberto Díaz Gerente General More

Brooklyn, New York
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I traveled here with my best friend. We had a living social voucher (lagoon view room) and upgraded to a ocean view room when we go there. The entrance alone gave a sense of peace and relaxation. It was a real VACATION feel.The room was comfortable and very bright. The ocean view room had a beautiful view of the pool... More

Was this review helpful? Yes 1
BELAIR_CANCUN291, Gerente at Bel Air Collection Resort & Spa Cancun, responded to this review

Dear Guest. It's a real honor to know that your stay with us was enjoyable. On behalf of all staff who work at Bel Air Collection Resort and Spa Cancun, we give Thanks for taking the time to write such beautiful comments. Thank you for valuing the work of all my colleagues, all working hard to make your stay an... More

Henderson, Nevada
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed for 10 days. Hotel is beautiful on the beach with infinity pool. Staff was very friendly. Hotel room was very clean and comfortable with a balcony lagoon view. 5PM coffee with pastries and 7PM wine with pastries was enjoyable, while watching the sunset & sipping complimentary wine. Hotel location is very convenient with grocery store right across the... More

Was this review helpful? Yes 3
BELAIR_CANCUN291, Gerente at Bel Air Collection Resort & Spa Cancun, responded to this review

Dear Guest: Firstly thank you has taken some of their time to write and share your experience on Trip Advisor. We are glad to know that am not satisfied with the care and service they received in our hotel. We are committed to providing the best service possible for you to have fond memories. We are pleased that also enjoyed... More

A TripAdvisor Member
3 of 5 stars Reviewed September 15, 2014

Nice and very quite hotel great for relax for coulples. Personel wasn't very helpful, dish washing guy was at reception because of that we missed our trip as they did not contacted us. Also there was a wedding and that day all staff dissapiered. There was very nice person Baltazar at pool bar he was the best and most friendly... More

Was this review helpful? Yes 2
Boston, Massachusetts, United States
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 7, 2014

My boyfriend and came mid August and stayed for 4 nights. We did the all inclusive package. The room was pretty and clean, everything worked well, and the ocean view was absolutely gorgeous. The pool and beach were unbelievably beautiful and well maintained. I would definitely advise taking walks on the beach! The staff was extremely helpful and friendly. A... More

Was this review helpful? Yes 4
BELAIR_CANCUN291, Gerente at Bel Air Collection Resort & Spa Cancun, responded to this review

Dear Guest. First I would like to thank you for visiting Bel Air Collection Resort & Spa Cancun. Thanks for sharing your opinion with us as well as the encouraging words about our team and our work. It is a pleasure to know that your stay was satisfactory. I would like to thank you for your recommendations and look forward... More

Los Angeles
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed September 1, 2014

we recently booked this hotel because my partner had stayed there once and felt it was a great bargain for staying on the beach in Cancun. as the experienced traveler will know Cancun is not an interesting city. It is A place where one goes to relax and experience the sun and sea. One must be careful in choosing a... More

Was this review helpful? Yes 6
BELAIR_CANCUN291, Gerente at Bel Air Collection Resort & Spa Cancun, responded to this review

Dear Guest, We're flattered that your stay at the hotel would be encouraged to share such positive comments about us. We are glad that we met your expectations. It is gratifying that enjoyed our rooms We value recommending we hope to see you soon again. Best regards. Roberto Diaz. General manager. More

Zürich, Zürich, Switzerland
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 1, 2014

We enjoyed our stay in Hotel Belair in cancun to the fullest! Prices were very fair, Hotel was totaly clean, beach is very nice and well-tended! And also big thanks to the staff, which was very helpfull and absolutely friendly. Special thanks to the Poolbar Team, after all Marisela for the great service which made our visits at pool and... More

Was this review helpful? Yes 4
BELAIR_CANCUN291, Gerente at Bel Air Collection Resort & Spa Cancun, responded to this review

Dear Guest. Thank you for your words of kindness and for making us all smiles with gratitude. We are happy to receive it again, making every effort to turn each day spent with us memorable. Thank you for qualifying our services so highly, it's truly our pleasure to know that your stay with us was excellent. We are looking forward... More

Senior Contributor
25 reviews 25 reviews
10 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed August 27, 2014

We had booked a hotel in Cancun for four nights, but decided to stay an extra night in a different hotel for my wife's birthday. Bel air had a sale on that special room with a two person Jacuzzi, I booked it for my wife's birthday. For an extra $35, they set up rose petals, candles and a bubble bath.... More

Was this review helpful? Yes 2
BELAIR_CANCUN291, Gerente at Bel Air Collection Resort & Spa Cancun, responded to this review

Dear Guest. Thanks for sharing your opinion with us as well as the encouraging words about our team and our work. It is a pleasure to know that your stay was satisfactory. I would like to thank you for your recommendations and look forward to welcoming you to our hotel again. Best Regards Roberto Díaz General manager More

New York City, New York
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 25, 2014

Just returned from the Bel Air Collection cancun. Upon arrival we were greeted by Brianda who was totally amazing. She upgraded us to an ocean view for our 30th anniversary at no charge. There were a few glitches with the room but they were repaired immediately. The room , the view, the pool and beach were fantastic though the water... More

Was this review helpful? Yes 4
BELAIR_CANCUN291, Gerente at Bel Air Collection Resort & Spa Cancun, responded to this review

Dear Guest. First I would like to thank you for visiting Bel Air Collection Resort & Spa Cancun. It is a pleasure to know they enjoyed the food, and thank you for choosing us to celebrate its 30th anniversary.Thanks for sharing your opinion with us as well as the encouraging words about our team and our work. It is a... More

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Additional Information about Bel Air Collection Resort & Spa Cancun

Address: Boulevard Kukulcan Km. 20.5 Hotel Zone | Zona Hotelera, Cancún, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Bel Air Collection Resort & Spa Cancun 3.5*
Number of rooms: 156
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Also Known As:
Bel Air Collection Resort And Spa Cancun
Bel Air Collection Resort & Spa Cancun Hotel Cancun
Bel Air Collection Hotel Cancun
Bel Air Cancun
Bel Air Collection Cancun

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