Bel Air Collection Resort & Spa Cancun (Mexico) - Resort (All-Inclusive) Reviews

Address: Boulevard Kukulcan Km. 20.5 Hotel Zone | Zona Hotelera, Cancún, Cancun 77500, Mexico

Phone Number:

Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun

Amenities:

Bar/Lounge Beach Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool

Hotel Style:

#10 Romantic Hotels in Cancun

#49 Top resorts Hotels in Cancun

#57 On the Beach Hotels in Cancun

#62 Family Hotels in Cancun

Price Range: $

Hotel Class:3.5 star (3.5*)

Official Description (provided by the hotel):: Where body, mind and spirit become one. The Bel Air Collection Hotel & Spa enhances your meditation and serenity, where everything is dedicated to your wellness and to completely restoring your body, mind and spirit. The Bel Air Collection follows a hip and minimalist trend, for those who are looking for a relaxing and romantic experience. 10 minutes from the airport and just 15 minutes from the commercial zone, restaurants and the exciting Cancun's nightlife. ... more less

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Also Known As:: Bel Air Collection Resort And Spa Cancun; Bel Air Collection Resort & Spa Cancun Hotel Cancun; Bel Air Collection Resort & Spa Cancun Hotel; Bel Air Collection Hotel Cancun; Bel Air Cancun; Bel Air Collection; Bel Air Collection Cancun

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779 reviews from our community

See which rooms travelers prefer - 86 traveler tips

a_dub80

Edmonton, Alberta

Senior Reviewer

7 reviews

Reviews in 3 cities

3 helpful votes

“Wonderful hotel”

Reviewed May 28, 2013 via mobile

I came here with my wife on our honeymoon and we loved it. Only issue was the food and the location. The food wasn't bad except for the Japanese restaurant, that was nauseating food. The breakfast brunch and dinner service was not bad. Food was lacking in flavour but the service was top notch. The hotel is a bit far... More

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Dear Guest: Thanks for sharing your opinion with us as well as the encouraging words about our team and our work. It is a pleasure to know that your stay was satisfactory. I would like to thank you for your recommendations and look forward to welcoming you to our hotel again. Best Regards Lic. Andrea Bosio General Manager More

XiscaOpal

Manchester

Reviewer

3 reviews

3 hotel reviews

5 helpful votes

“A perfect place to relax”

Reviewed May 26, 2013

I booked a 4 night stay in this hotel as a finish to an adventure holiday in Cuba. I was travelling alone and just wanted somewhere clean, basic and on the beach. When I arrived I was overwhelmed with how beautiful the hotel was! It had a calm, relaxing atmosphere and the staff were extremely helpful. On arrival I asked... More

Was this review helpful? Yes 3

Paula P

Goose Creek, South Carolina, United States

1 review

“Don't let this pass you by.”

Reviewed May 23, 2013

My sister and I celebrated our 50th birthday here. We arrived on May 17th for 6 days. This was by far the best vacation I've had. Every staff member was professional and courteous. Each time we asked for anything, a staff member contacted us either in person or phone, and it was given to us. The room was beautiful (ocean... More

Was this review helpful? Yes

Dear Guest: Please let me express my sincere thanks for sharing with us this generous comments about our work and our services, our goal is continuous improvement, and this is possible thanks to comments like yours. There's nothing like knowing that our clients had a great time during your stay with us. Best Regards Lic. Andrea Bosio General Manager More

must_travel008

Waltham, Massachusetts

Contributor

11 reviews

Reviews in 5 cities

8 helpful votes

“Okay if you get the right room”

This Bel Air property is close to the airport. 15mins by shuttle. Beautiful pool, beautiful beach. It's not a large hotel and never felt crowded. You don't have to compete for shaded areas near the pool or on the beach. In the 5 nights my husband and I stayed here, we switched rooms twice. The suites are located on the... More

See 5 more reviews by must_travel008 for Cancun

Dear Guest: I regret that we do not meet your expectations during his time in Bel Air, please accept my apologies for any inconvenience you mentioned in your valuable comments. I assure you that nothing is more important to us as comfort and satisfaction of each person who gives us the honor of being our guest. Hope gives us the... More

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Chelsea C

Nashville, Tennessee

1 helpful vote

“All-inclusive romantic vacation”

Reviewed May 15, 2013

My husband I stayed at the Bel Air from April 17th through April 20th, and we had a wonderful experience! We booked the All-Inclusive Deluxe Ocean View option, and it was well worth every penny. From check-in to check-out, the service was fantastic. Our room was very clean and had no problems. The mini-bar was stocked each day, and we... More

Dear Guest: Please let me express my sincere thanks for sharing with us these generous comments about our work and our services, our goal is continuous improvement, and this is possible thanks to comments like yours. There's nothing like knowing that our clients had a great time during your stay with us. Thank you very much for your excellent comments... More

P and E S

Christchurch, New Zealand

6 hotel reviews

Reviews in 6 cities

2 helpful votes

“Don't”

Reviewed May 11, 2013

Don't. Just don't do it to yourself. Reception staff were very good, after that it all went downhill, in every way. Restaurant tried to rip us off - twice. Bar served a glass of wine that was undrinkable- literally. It could have been dog pee (maybe it was ?). Air conditioning in the rooms ? We had two different rooms,... More

Dear Guest: I am very sorry that your experience was not as expected. Our main goal is continuos improvement and comments like yours help us to make this posible, we are working hard on these áreas of opportunity that you mention and hope the opportuniy to change the bad image that we have caused. If there is anything I can... More

zheath

Perth, Australia

2 reviews

Reviews in 2 cities

“Nice rooms, that's all”

Reviewed May 5, 2013

So I stayed here just over a week ago. It was an overnight stay before flying off to another location. I was here for less than 24hrs. The locations was good for me as it was close to the airport. It's just at the beginning of the hotel zone and you have to catch a bus to get anywhere where... More

Dear Guest: First I would like to thank you for visiting Bel Air Cancun. I assure you that nothing is more important to us as comfort and satisfacción of each person who gives us the honor of being our guest. It´s a shame you feel disappointed with quality of service. Hope gives us the oportunity to return in the future... More

mudkab

long island new york

“beautiful view great food”

If you are looking for a large hotel, this is not for you. My husband and I stayed at this hotel for 2 weeks. april 20-May 4th, 2013. It is a small and very clean hotel and the pool seems like it's floating on the sea!! The pool chairs were the most comfortable ever! The beds and pillows were very... More

Dear Guest: Please let me express my sincere thanks for sharing with us these generous comments about our work and our services. There is nothing more satisfying as knowing that our customers had a memorable stay with us. Thanks for your recommendations and we will be waiting for your next visit with your family and friends. Best Regards Lic. Andrea... More

Roma M

Montreal

“Got a burn from cleaning chemicals”

Reviewed April 30, 2013

My girlfriend and I just arrived home from the vacation at this hotel. What can I say, they don't know how to make sushi except for the temaky which was ok at best. The food was boring after a few days you try everything and the meals tend to repeat themselves. And then at one time a bubble appeared on... More

Dear Guest: First I would like to thank you for visiting Bel Air Collection. On behalf of all staff please accept my most sincere apologies for not covering your expectations and for any inconvence you had during your stay, I like to say that our goal is continuouns improvement, and this is made possible by comments like yours. If there... More

Maria M

Eindhoven, The Netherlands

6 reviews

4 hotel reviews

Reviews in 4 cities

“Not a great experience”

Reviewed April 26, 2013

We stayed at the Bel Air for one night, we had booked a junior suite, sea sight. As this would be our first night in Mexico, starting a round trip with a rental car, we decided that the first hotel we would stay in should be very nice. To be honest, the room was actually very nice, spacious, airco a... More

Dear Guest: First of all receive my deepest apoligies for not covering your expectations, I´d also say that our main goal is continuous improvement, and thanks to comments like yours that can make possible, do not hesitate in contact me if you need any assistance, I am at your service. Best Regards Lic. Andrea Bosio General Manager More

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Bel Air Collection Resort & Spa Cancun Resort (All-Inclusive)

Bel Air Collection Resort & Spa Cancun

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