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Bel Air Collection Resort & Spa Cancun

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Boulevard Kukulcan Km. 20.5 Hotel Zone | Zona Hotelera, Cancun 77500, Mexico
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1 room 1 adult
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Bel Air Collection Resort & Spa Cancun
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1,552 Reviews from our TripAdvisor Community

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Larder Lake, Canada
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Clean rooms very quiet resort...We have travelled to many different resorts - this resort had the most comfortable beds ever. Beach was amazing with great service on the beach by Angel - everyday all day he served us our drinks and meals on the beach. The restaurant service was very slow but food was very good. would like to see... More 

Helpful?
Thank Pamela e
BELAIR_CANCUN291, Gerente at Bel Air Collection Resort & Spa Cancun, responded to this review

Dear Guest, Many thanks by your preference in the selection Bel Air Collection Resort & Spa Cancun as your recent vacation destination on your this trip to our country. I also would like to extend our gratitude welcoming because you have taken some of your precious time to share your experience regarding this trip in our property through Tripadvisor and... More 

Brampton, Canada
1 review
4 of 5 stars Reviewed 1 week ago

We enjoyed a lot during our stay. The rooms were clean and the staff was very friendly. Food was very good and had a variety of Mexican, Italian and International dishes. It was fun to try all the different types of food. We could not get a time for romantic dinner on the beach but special thanks to Captain Carlos... More 

Helpful?
Thank Chaudhry Nadeem Z
BELAIR_CANCUN291, Gerente at Bel Air Collection Resort & Spa Cancun, responded to this review

Dear Guest, Thank you very much for taking the time to review your stay at Bel Air Collection Resort & Spa Cancun. You graciously and enthusiastically touched on so many details here. Our business is about thousands of interactions and details daily. We try so hard to get them all right. When we do, it's so nice to be so... More 

1 review
4 of 5 stars Reviewed 1 week ago

Thanks to all the personnal who worked there!!! especially valentin at the bar in the lobby at night.. they made this trip a special trip and make me feel good all trip long ... all come back for sure... the employees are very disponible ;)

Helpful?
Thank Édith M
BELAIR_CANCUN291, Gerente at Bel Air Collection Resort & Spa Cancun, responded to this review

Dear Guest, We thank you very much by sharing your so kind feedback through TripAdvisor with future travelers around the world. It greatly pleased us we have had the oportunity to host you during the vacation experience you have lived in our Bel Air Collection Resort & Spa Cancun, the excellent weather and services provided our attentive staff. We invite... More 

Montreal, Quebec
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 1 week ago

great ocean view, small quaint quiet hotel with all a la carte food. Rooms were nice and food good and waitress on beach and at pool very friendly. Great location. Been there 2 times already. small but quaint hotel

Helpful?
Thank mec035
BELAIR_CANCUN291, Gerente at Bel Air Collection Resort & Spa Cancun, responded to this review

Dear Guest, I thank you for having chosen The Bel Air Collection Resort & Spa Cancun as your preferred destination in the Caribbean and by the time you have devoted to share your experience. We consider each point of view from our guests as a great opportunity to keep on improving our services and facilities. It is worthy to mention... More 

Houston, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

I didn't read any reviews before I booked this hotel for a little solo getaway, so when I read them after making the reservation, I was a little anxious about my choice. Within minutes of my arrival at the Bel Air, all my concerns were put to rest. I was greeted by Victor who immediately offered me a mimosa. The... More 

Helpful?
1 Thank foxylocsis
BELAIR_CANCUN291, Gerente at Bel Air Collection Resort & Spa Cancun, responded to this review

Dear Guest, First of all, I would like to thank you by your preference in selecting our Bel Air Collection Resort & Spa Cancun and for letting us know about your recent experience. We put our greatest interest and value in our guests' opinions. Focusing our efforts and dedication to continuously improve the quality of our services and facilities. It... More 

Vancouver
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 1 week ago

We arrived late Jan 10 and got top corner room,Lagoon view as requested.Front desk staff were very nice and we had no wait.We put in a request for an OceanView room,hotel most of time was full, so they said they would try.We got the upgrade for last 5 days which was nice. Hotel itself is dated and in need of... More 

Helpful?
2 Thank Bruce I
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Reviews for this hotel are mixed, and it is easy to understand why. Sure, the hotel is a bit on the older side and shows its age a bit. The afternoon tea time and sunset champagne are a nice thing to have, setting up the evening for a nice dinner. Dining options are limited if you do the all-inclusive, so... More 

Helpful?
5 Thank John A
BELAIR_CANCUN291, Gerente at Bel Air Collection Resort & Spa Cancun, responded to this review

Dear Guest, Thank you very much for taking some of your precious time to review your experience in our Bel Air Collection Resort & Spa Cancun, your kind appreciation to our property and your constructive comments are very valuable to us. We are also excited of learning that we were able to meet your expectations especially with our food and... More 

Edmonton
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

From the second I walked thru the doors I was treated above and beyond fantastic. Every single employee here is incredibly helpful respectful and accommodating I was nervous of staying here after reading some other posts on here, all I can assume is these people who wrote negetive reviews are stuck up and ignorant For the price of this lovely... More 

Helpful?
6 Thank Chuck M
BELAIR_CANCUN291, Gerente at Bel Air Collection Resort & Spa Cancun, responded to this review

Dear Guest, Thank you very much for taking some of your valuable time to review your stay at Bel Air Collection Resort & Spa Cancun. We really appreciate any kind of feedback. In fact, we are proud of that our gastronomy offer, accommodation and excellent services provided by our staff have surpassed all your expectations. Nowadays we understand that a... More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 1 week ago

We spent a week in January at the Bel Air Collection in Cancun. I am a Bel Air owner, and this was my first visit to this location. Our initial room placement was on the lagoon side: no balcony, no view, leak in the bathroom ceiling. They came quickly to repair the leak and agreed to move us to the... More 

Helpful?
2 Thank Woweree
Columbus, Ohio
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago

We only stayed here one night, as a last minute extension to our trip. After riding the very small elevator to our room, we went into a warm room. The toilet had not been flushed from whoever was last in our room. Assuming the warm room was because the air conditioner just not low enough, we lowered the thermostat significantly,... More 

Helpful?
1 Thank nateZ7395JA
BELAIR_CANCUN291, Gerente at Bel Air Collection Resort & Spa Cancun, responded to this review

Dear Guest, I thank you for the preference in selecting Bel Air Collection Resort & Spa Cancun as well as by having shared your impressions on this trip. Your comments are of the greatest assistance to us in our effort to achieve the constant improvement in the level of our services. We carefully reviewed all your observations and we would... More 

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