We have done the whole roundtrip starting in Mexico city and ending in Cancun. We really liked this hotel as there were a lot of young people. Food was great. Staff was a bit rude and didnt want to help us with booking some additional activities. Especially concierge - woman that we asked to book swimming with dolphins refused to... More

We stayed there the week of February 3rd to February 11th 2012. First, the hotel is situated at approximately 15 minutes from the airport and that's a plus. The only problem is when you go back to the airport, you're the first to get in the bus and after that it picks up a lot people at other resorts farther... More

Stayed at Belair from Feb5-12th-2012 Things that i liked: adults only, oceanview room, food was good, majority of staff helpful and friendly Transportation from Airport good Check in went smoothly Room that we were given was ocean view, but we paid for deluxe ocean view and I felt we should have had a balcony. Monday we spoke to conscierge and... More

Great location at the beach, most of the staff are very friendly and helpful, the open lobby area, great pool area, nice and relaxing atmosphere, great staff at the pool bar Internet is very poor in case there are many guests at the hotel and does not work properly in the mornings and evenings, the main restaurant is very loud... More

We had a good time at the Bel Air. It is a very quiet hotel that was great for simply relaxing which we really needed. The food at this hotel is fantastic! I can't imagine why anyone would complain about it. It was fresh, excellent quality with very nice presentation. Even the pickiest person should be able to find something... More

Like UMgirl, I called a few weeks ahead of time to confirm my reservation (with confirmation number and email) and they "couldn't find it." Since I didn't need any confusion when i arrived in a foreign country, I immediately decided to stay somewhere else. A few days later i was contacted and told they found it. I asked what the... More

My friend and i stayed here for 3 days. The weather was unfortunately wet, and very stormy! We couldn't embrace the heat and sunshine so instead ventured to the restaurant. I am one of those anooying people who has Coeliac Disease and therefore I need to stick to a strict gluten free (no wheat, flour, oats, barley) diet. After asking... More

This is an excellent hotel with an all over friendly atmosphere. What makes it so special is the personnel. They are quick, nice, extremely service-minded and makes you feel welcome. The food is good and they even serve early morning and afternoon coffee and sunset-champagne, all with free cakes. The only drawback is the loud disco-type music at poolside from... More

We had a fantastic stay at Bel Air Collection!! Some of the reviews we read prior to booking this trip were unwarranted. We realized that those reviews were stated by snooty travellers (pay no mind!). I've never written a review, but I wanted to emphasize that you'll have a fantastic time at Bel-Air. The staff are absolutely lovely and most... More