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Bel Air Collection Resort & Spa Cancun

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Boulevard Kukulcan Km. 20.5 Hotel Zone | Zona Hotelera, Cancún, Cancun 77500, Mexico
Best prices for: 1 room 1 guest
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Bel Air Collection Resort & Spa Cancun
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Bel Air Collection Resort & Spa Cancun
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1,314 reviews from our community

Traveler rating
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    119
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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1 review
5 of 5 stars Reviewed 2 days ago NEW

So far my trip has been AHHHHHH-MAZING!! I am being treated as royalty here lol seriously .. Diego the bartender is awesome! And Alan, he is the such a great host with the activities love his enthusiasm!! Great staff, great view, good drinks what else could a girl ask for?? 😁

Was this review helpful? Yes 1
New York City, New York
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago

Please do not let this fool you. This place has an All Inclusive OPTION which is NOT clear when you make reservations. We were told by a very sarcastic GianCarlos at check in who did NOTHING but inform us that it would be an additional $165 EACH PER NIGHT for All Inclusive. He didn't offer us anything complimentary or anything... More 

Was this review helpful? Yes 2

Travelers are raving about these Cancun hotels

Edmonton, Canada
2 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 1 week ago

Me and my husband visited Cancun in April 2015. We booked a 7 day all inclusive trip from sunwing. On the very second day of our stay, this incident happened. My husband was on the beach and I came back to my room for shower. When I came back our room was being cleaned so I waited for the cleaning... More 

Was this review helpful? Yes 4
BELAIR_CANCUN291, Gerente at Bel Air Collection Resort & Spa Cancun, responded to this review

Dear Guest. First I would like to thank you for visiting Bel Air Collection Resort & Spa Cancun. We're deeply sorry about the experience you went through during your stay with us. We certainly know the sentimental value that comes with these belongings. In our hotel, we're proud to say that we work with colleagues with high trust values; besides... More 

Missouri, USA
Top Contributor
71 reviews 71 reviews
27 hotel reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed 1 week ago

I got this hotel for a steal, and for that reason only I'm OK with it. I should share that I did not pay for the all inclusive package, which added nearly 2-3 times the per night charge. In stead, I brought my own breakfasts, ate out once for lunch, and did a la carte in the on site restaurants.... More 

Was this review helpful? Yes 2
Chambly, Canada
1 review
5 of 5 stars Reviewed 1 week ago

A special Thanks to Allan, are entertainer he was such a Nice person and he did Love his job. Made us feel welcome always fond new activity for us to do. We really Enjoy are self because of you. Keep up the good work. Thanks for the excellent services to Angel,Jazmine, Baltazar, Valentin, Alma, Daniella, Diana, Gilberto. Because of All... More 

Was this review helpful? Yes
BELAIR_CANCUN291, Gerente at Bel Air Collection Resort & Spa Cancun, responded to this review

Dear guest, Thank you very much for choosing Bel Air Collection Resort & Spa Cancun for your holidays and for the time you took to write about your experience. It is a great pleasure to read that you had an enjoyable experience, there is nothing that make us happier that learn that our guests had a memorable stay with us.... More 

New York City, New York
1 review
5 of 5 stars Reviewed 2 weeks ago

My husband and I took a short getaway and what better place than Cancun!!! We enjoyed the beach, hotel, Spa and Golf. The food was amazing all gourmet and inclusive. Food was amazing, the employees were always so amicable and happy to serve you. (Jose, Valentin, Diego, Manzanilla in the Pool Area) They are all great people. Israel and Erick... More 

Was this review helpful? Yes
BELAIR_CANCUN291, Gerente at Bel Air Collection Resort & Spa Cancun, responded to this review
Google Translation

Estimado huésped. En nombre de todo el personal del hotel en Bel Air Cancún, nos gustaría darle las gracias por... More 

Salt Lake City, Utah
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My wife and I visited cancun with the primary goal to scuba dive cenotes. We didn't care as much about hotel or other activities so we booked a 3.5 star based on price alone. What we got far exceeded any of our expectations. We didn't do the all inclusive deal because of some of the reviews on the food quality.... More 

Was this review helpful? Yes
BELAIR_CANCUN291, Gerente at Bel Air Collection Resort & Spa Cancun, responded to this review

Dear guest, On behalf of all the hotel staff at Bel Air Cancun, we would like to thank you for taking the time to share with us the experience. Our main mission is to offer the best vacation experience to each of our guest, and we are happy to know we were able to make your stay enjoyable. Once again... More 

Minneapolis, Minnesota
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

I would like to start off by saying this is a small property my husband and I have stayed in Cancun 15 times ranging in mostly higher end properties like The Iberostar, Riu Palace The Royal and Fiesta Americana. We decided to try a smaller place for a quick 4 day getaway we had just been in Cancun in early... More 

Was this review helpful? Yes 1
BELAIR_CANCUN291, Gerente at Bel Air Collection Resort & Spa Cancun, responded to this review

Dear guest, Thank you very much for giving us your feedback, we are really happy to hear you had a fantastic vacation with us and that we made you feel welcome. We are delighted to read that you had one of your best vacations by far. It motivates us to continue improving to hear that we have contributed to our... More 

1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 3 weeks ago

This was by far the worst hotel we've ever stayed at. The food was terrible and the bars had very little selection. The bars were supposed to be open till midnight and were usually closed by 11. My wife and I both got food poisoning the last day we were there which made the flight home even worse. The only... More 

Was this review helpful? Yes 3
Idaho Falls
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

When we arrived, we got upgraded for ocean view, which made us very happy. Room was wonderful, beach was amazing, swim up bar was a blast. The sushi restaurant was our favorite with amazing Alonso working there every night. Mexican and Italian restaurant were to die for. Great food. Breakfast amazing. The part which we didn't like? No Mexican music... More 

Was this review helpful? Yes 1
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