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All 175 Cancun hotels

Bel Air Collection Resort & Spa Cancun

3.5 of 5 Resort (All-Inclusive)   |   Boulevard Kukulcan Km. 20.5 Hotel Zone | Zona Hotelera, Cancún, Cancun 77500, Mexico
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Bel Air Collection Resort & Spa Cancun
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Ranked #83 of 175 hotels in Cancun
A recent review
4 of 5 stars reviewed 2 days ago
Stephanie L Houston, Texas
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965 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
Houston, Texas
1 review
4 of 5 stars Reviewed 2 days ago NEW

The first thing I want to say is that the whole staff was amazing! We want to give a special thanks to Jesus who was our bartender and the other two bartenders who I can't remember their names but one was the pool bartender and the other in the main lobby area. Every single person working at this resort were... More

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New York City, New York
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I stayed here for 4 nights since I had a wedding nearby in Riviera Maya. I used an amazing LivingSocial deal and honestly did not expect much (it was too inexpensive to be nice, right?) Wrong. We had a blast. Beautiful BIG room, great pool area with swim-up bar and gorgeous view. Super friendly staff, had a pretty good massage... More

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BELAIR_CANCUN291, Gerente at Bel Air Collection Resort & Spa Cancun, responded to this review

Dear Guest First of all thank you for choosing us and for taking the time to write. Please let me express my sincere thanks for sharing with us these generous comments about our work and our services. There is nothing more satisfying as knowing that our customers had a memorable stay with us. Thanks for your recommendations and we will... More

Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 2 weeks ago

My wife and I stayed at the Bel Air after diving for several days in Cozumel. I had read the reviews before coming so I wasn't expecting much. We stayed for 5 days and when our trip was over we were ready to leave. The resort is very old and not in great shape. When we closed our door to... More

Was this review helpful? Yes 1
BELAIR_CANCUN291, Gerente at Bel Air Collection Resort & Spa Cancun, responded to this review

Dear Guest. Please let me express my sincere thanks for sharing with us this comments, our goal is continuous improvement, and this is possible thanks to comments like yours. There's nothing like knowing that our clients had a great time during your stay with us, please accept my apologies if you had any inconvenience. If there is anything I can... More

New York City, New York
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

My wife and i were just spent 6 days/5 nights at the Bel-Air Cancun...which we really enjoyed...Granted we r not fussy people, and don't complain over the most shallow things. It was our 10th anniversary, so i booked through bookV.I.P.com...I got an all inclusive package for $199...yes$199...i had to go to a presentation for 90 minutes to the new Secrets... More

Was this review helpful? Yes 1
BELAIR_CANCUN291, Gerente at Bel Air Collection Resort & Spa Cancun, responded to this review

Dear Guest: First of all I want to thank you for taking the time to write and for visiting us. It's good to know that our staff made ​​sure the pass very well, I congratulated and shared their opinions with each of them. I very much regret the incidents that occurred during your stay, we offer an apology, comments like... More

Portland, Oregon
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I had a few unpleasant experiences with the hotel staff. 1.) Twice I was over charged at the hotel restaurant. Two separate waiters in two separate restaurants told me that the salad bar would be free if I purchased a dinner entree. It was not. 2.) Twice the restaurant food (dinner only) made me sick to my stomach. To the... More

Was this review helpful? Yes 1
BELAIR_CANCUN291, Gerente at Bel Air Collection Resort & Spa Cancun, responded to this review

Dear Guest: First of all I want to thank you for taking the time to write and for visiting us. I very much regret the incidents that occurred during your stay, we are improving in many things, we are making plans of action in our areas of opportunity, please allow me to offer a sincere apology, your comments are very... More

Vancouver
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

I don't usually write reviews but felt compelled in this case. I'm a bit conflicted about this place for a few reasons. The Good: The location is a few minutes further on the bus from the "gong-show" part of the strip, so It's a little more intimate and quiet. The beach is awesome with a decent sized pool and all... More

Was this review helpful? Yes 1
BELAIR_CANCUN291, Gerente at Bel Air Collection Resort & Spa Cancun, responded to this review

Dear Guest: Thank you for sharing your opinions with us, I'm glad you enjoy the pool and how wonderful sea of Cancun. We are improving day by day, I hope you give us the opportunity to have him back with us, I will be a pleasure to serve you. Best regards. Andrea Bosio General manager More

London, Canada
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My Wife and I recently returned from a stay at the Bel Air Collection resort. We were on a promo that included a presentation of the time share. They are very convincing and don’t want to take no for an answer. It was modest accommodations but well worth the price. The room was very clean and the staff was most... More

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BELAIR_CANCUN291, Gerente at Bel Air Collection Resort & Spa Cancun, responded to this review

Dear Guest. I express my sincere thanks for sharing with us these generous comments about our work and our services. We are in process for a new project and we improve service Wi-Fi. There is nothing more satisfying than knowing that our guests had a memorable stay with us. Thanks for your recommendations and will be waiting for your next... More

Jacksonville, Florida
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 3 weeks ago

My friend and I just spent 4 days and this hotel. Let me start by saying the best part of this hotel were the comfortable beds and free water! We arrived and the hotel was pretty on the outside, but the "lobby" looked like a worn out gymnasium! We were greeted with warm Mimosa's and the bar not even open!... More

Was this review helpful? Yes 2
Halifax, Canada
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Would never go back! Poor communication, no pride taken in service. Food and drinks, Cuba was better! advertising 3 resturants, when really it is only one. Food was always the same and not cooked well. Rating 4 star, when really not even a 2 star. Yes, rooms were clean, bbq beach grill, beach was the best feature of this hotel.... More

Was this review helpful? Yes 4
BELAIR_CANCUN291, Gerente at Bel Air Collection Resort & Spa Cancun, responded to this review

Dear Guest. I regret that we do not meet your expectations during his time in Bel Air, please accept my apologies for any inconvenience you mentioned in your valuable comments. I assure you that nothing is more important to us as comfort and satisfaction of each person who gives us the honor of being our guest, it’s a shame you... More

Mississauga, Canada
1 review
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 4 weeks ago

First off, DON'T listen to the over-the-top negative reviews posted here!!! If you have a good attitude and accept Bel Air for what it is, you will have a nice relaxing time here!! if you are a spoiled brat with a sense of entitlement, then you will find something to whine and moan about no matter where you end up!!!... More

Was this review helpful? Yes 7
BELAIR_CANCUN291, Gerente at Bel Air Collection Resort & Spa Cancun, responded to this review
Google Translation

Apreciable Husped: En primer lugar me gustaría darle las gracias por visitar Bel Air Collection Resort & Spa Cancun. Gracias... More

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Additional Information about Bel Air Collection Resort & Spa Cancun

Also Known As:
Bel Air Collection Resort & Spa Cancun Hotel
Bel Air Collection Resort & Spa Cancun Hotel Cancun
Bel Air Collection Resort And Spa Cancun
Bel Air Collection Hotel Cancun
Bel Air Cancun
Bel Air Collection
Bel Air Collection Cancun
Address: Boulevard Kukulcan Km. 20.5 Hotel Zone | Zona Hotelera, Cancún, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
#52 Top resorts Hotel in Cancun
#62 On the Beach Hotel in Cancun
#83 Business Hotel in Cancun
#83 Spa Hotel in Cancun
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Bel Air Collection Resort & Spa Cancun 3.5*
Official Description (provided by the hotel):
Where body, mind and spirit become one. The Bel Air Collection Hotel & Spa enhances your meditation and serenity, where everything is dedicated to your wellness and to completely restoring your body, mind and spirit. The Bel Air Collection follows a hip and minimalist trend, for those who are looking for a relaxing and romantic experience. 10 minutes from the airport and just 15 minutes from the commercial zone, restaurants and the exciting Cancun's nightlife. ... more   less 
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