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All 174 Cancun hotels

Bel Air Collection Resort & Spa Cancun

3.5 of 5 Resort (All-Inclusive)   |   Boulevard Kukulcan Km. 20.5 Hotel Zone | Zona Hotelera, Cancún, Cancun 77500, Mexico
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Bel Air Collection Resort & Spa Cancun
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Ranked #82 of 174 hotels in Cancun
A recent review
4 of 5 stars reviewed 3 days ago
Ariella G
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1,032 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (136)
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English first
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We had booked a hotel in Cancun for four nights, but decided to stay an extra night in a different hotel for my wife's birthday. Bel air had a sale on that special room with a two person Jacuzzi, I booked it for my wife's birthday. For an extra $35, they set up rose petals, candles and a bubble bath.... More

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New York City, New York
1 review
4 of 5 stars Reviewed 5 days ago NEW

Just returned from the Bel Air Collection cancun. Upon arrival we were greeted by Brianda who was totally amazing. She upgraded us to an ocean view for our 30th anniversary at no charge. There were a few glitches with the room but they were repaired immediately. The room , the view, the pool and beach were fantastic though the water... More

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BELAIR_CANCUN291, Gerente at Bel Air Collection Resort & Spa Cancun, responded to this review

Dear Guest. First I would like to thank you for visiting Bel Air Collection Resort & Spa Cancun. It is a pleasure to know they enjoyed the food, and thank you for choosing us to celebrate its 30th anniversary.Thanks for sharing your opinion with us as well as the encouraging words about our team and our work. It is a... More

Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed 6 days ago NEW

the hotel is on the beach, you can go directly from the pool to the beach, the pool is wonderful, you don't want to go back to the room. the breakfast is very good, the food in the pool bar is o.k. the intenet isn't working 100%, the bathroom in the room need a window! Jose from the pool bar... More

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BELAIR_CANCUN291, Gerente at Bel Air Collection Resort & Spa Cancun, responded to this review

Dear Guest. First I would like to thank you for visiting Bel Air Collection Resort & Spa Cancun. Thanks for sharing your opinion with us as well as the encouraging words about our team and our work. It is a pleasure to know that your stay was satisfactory. I would like to thank you for your recommendations and look forward... More

San Jose, California
1 review
5 of 5 stars Reviewed 1 week ago NEW

I couldn't have asked for a better stay at this hotel! We were welcomed with drinks upon arrival and the hotel staff were more than accommodating to our every need. I strongly believe the staff made my stay a lot more relaxing and everyone was so nice and friendly. We especially enjoyed our all inclusive package and often asked to... More

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BELAIR_CANCUN291, Gerente at Bel Air Collection Resort & Spa Cancun, responded to this review

Dear Guest. Thank you for your words of kindness and for making us all smiles with gratitude. Thank you for qualifying our services so highly, it's truly our pleasure to know that your stay with us was excellent. We are looking forward to the opportunity to welcome you back to our resort in the future. Best Regards Roberto Díaz. General... More

Los Angeles, California
Senior Contributor
30 reviews 30 reviews
25 hotel reviews
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed 1 week ago

The location was good The room was confortable and clean The service at lobby was average. Room amenities were ok Management needs training. No communication what so ever. Restaurant food taste is poor with a nice presentation which gives it a 2.5 star of 5. Only big issue is the Restaurant Staff, needs more respect and courtesy to guests. There... More

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BELAIR_CANCUN291, Gerente at Bel Air Collection Resort & Spa Cancun, responded to this review

Dear guest. First of all I would like to thank you for leaving your kind comments which are very valuable to us and serve as a reference to improve day by day. With regard to the comments of the service I will share with the Restaurant Manager and will follow up on your particular case I ask an apology for... More

Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago

Hotel staffs are very friendly and polite and I love the white curtains free flowing in the lobby. It looks so romantic. Free complimentary wedding if you book 10 rooms. I particularly love the swimming pool facing the sea. My husband had a problem with the air conditioning as it was not cool enough and he requested service at 3am... More

Was this review helpful? Yes 1
BELAIR_CANCUN291, Gerente at Bel Air Collection Resort & Spa Cancun, responded to this review

Dear Guest. Please let me express my sincere thanks for sharing with us these generous comments about our work and our services. There is nothing more satisfying as knowing that our customers had a memorable stay with us. Thanks for your recommendations and we will be waiting for your next visit. Best Regards Roberto Díaz General manager More

San Francisco, California
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

My sister booked the all-inclusive package for her and her boyfriend and a package for my boyfriend and me. I didn't help with any of the planning since I was in the middle of studying for finals. Once I finished the semester, I began to read reviews of the hotel and I completely freaked out. Most of the reviews I... More

Was this review helpful? Yes 1
BELAIR_CANCUN291, Gerente at Bel Air Collection Resort & Spa Cancun, responded to this review

Dear guest. Let me express my sincere thanks for sharing with us your generous review of our work and our services. There is nothing like knowing that our customers had a wonderful and memorable stay during your stay with us. Thank you for your review and we will be waiting for your next visit. Best regards. Roberto Diaz. General manager. More

Byron Center, Michigan
Reviewer
5 reviews 5 reviews
4 of 5 stars Reviewed 3 weeks ago

My wife and I spent 5 days here for our 15th year anniversary. We didn't have a large agenda (site seeing wise) I snorkeled the reef just south of the hotel (which was soooo Fun!) and she sat by the pool and read. This hotel was great for that. The service was Mexican style not American. It was very polite... More

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BELAIR_CANCUN291, Gerente at Bel Air Collection Resort & Spa Cancun, responded to this review

Dear Guest, Thank you for your kind review and recognition of our effort, which is a great inspiration to us in our work. I truly hope that memories of this vacation will bring you back to Bel Air Collection Resort & Spa Cancun soon. Kind Regards. Roberto Díaz General manager More

Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 3 weeks ago via mobile

We stayed in this hotel for a week at the end of July and we had so many problems it's unbelievable! There is no reception area and when you arrive at the hotel you don't know where to go and who to speak to. When finally somebody paid attention to us, they said we couldn't check-in because there was an... More

Was this review helpful? Yes 4
BELAIR_CANCUN291, Gerente at Bel Air Collection Resort & Spa Cancun, responded to this review

Dear Guest, First I would like to thank you for visiting Bel Air Collection Resort & Spa Cancun. Please accept my sincere apologies for not meet your expectations. But hopefully in the future give us the opportunity to change the bad image that you have of the hotel. Kind Regards. Roberto Díaz General manager More

Washington DC, District of Columbia
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

So many issues so let's start at the beginning. Stayed here from July 21-July 26 my boyfriend and I were celebrating our birthdays. We had the all inclusive package. 1. CHECK IN They "lost" my reservation. I had a hard copy and digital copy of my reservation. Well once I showed them this they " found" my reservation. It only... More

Was this review helpful? Yes 1
BELAIR_CANCUN291, Gerente at Bel Air Collection Resort & Spa Cancun, responded to this review

Dear Guest, Thank you very much for sharing your experience, to the Bel Air Collection Resort & Spa comments like yours are helpful to identify our areas of opportunity. I am very sorry that your experience was not as expected and you got sick. Our main goal is continuous improvement and comments like yours help us to make this possible,... More

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Additional Information about Bel Air Collection Resort & Spa Cancun

Address: Boulevard Kukulcan Km. 20.5 Hotel Zone | Zona Hotelera, Cancún, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Bel Air Collection Resort & Spa Cancun 3.5*
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Also Known As:
Bel Air Collection Resort And Spa Cancun
Bel Air Collection Resort & Spa Cancun Hotel Cancun
Bel Air Collection Hotel Cancun
Bel Air Cancun
Bel Air Collection Cancun

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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style
#41 Spa Hotel in Cancun #49 Top resorts Hotel in Cancun #61 On the Beach Hotel in Cancun #82 Business Hotel in Cancun
Hotel Class
Official Description (provided by the hotel)
Where body, mind and spirit become one. The Bel Air Collection Hotel & Spa enhances your meditation and serenity, where everything is dedicated to your wellness and to completely restoring your body, mind and spirit. The Bel Air Collection follows a hip and minimalist trend, for those who are looking for a relaxing and romantic experience. 10 minutes from the airport and just 15 minutes from the commercial zone, restaurants and the exciting Cancun's nightlife. ... more   less 
Number of rooms
156

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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