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Bel Air Collection Resort & Spa Cancun

3.5 of 5 Boulevard Kukulcan Km. 20.5 Hotel Zone | Zona Hotelera, Cancún, Cancun 77500, Mexico
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Bel Air Collection Resort & Spa Cancun
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Bel Air Collection Resort & Spa Cancun
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1,196 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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1 review
4 of 5 stars NEW via mobile

The hotel is gorgeous. The food is decent, the pool area is relaxing and nice, and the beach is right outside. My only complaint is the AC. Our ac wasn't working the whole trip. Thankfully the room wasnt unbearably hot at night so it was tolerable. We called once, and they never sent anybody. The second time they sent someone,... More 

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1 review
5 of 5 stars Reviewed 3 days ago NEW via mobile

lovely place food was great all served in ala carte menu staff sa friendly especially Marisela Diego and Baltazar they treated as so good and always had time to smile and chat big thank you only thing missing was a beach volleyball waterpollo and some entertiment at night time a part from that we loved hire thank you Marisela Diego... More 

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Winnipeg, Canada
1 review
5 of 5 stars Reviewed 3 days ago NEW

For my first trip to Cancun, Bel-Air and there staff made it such an enjoyable experience! Hotel rooms were clean, and cleaned everyday! Every meal we had was excellent! The serving staff were incredible! Great service with every meal, especially from Gilberto, Mariano, and Angel!! They were funny and would bring us everything we asked for and more! Always suggested... More 

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1 review
2 of 5 stars Reviewed 4 days ago NEW

we booked this trip a few months ago as we thought it was a good deal and the pictures looked beautiful. We read some reviews and the place sounded good, we were wrong. The best way to describe it is underwhelming. The rooms are dated and dingy, the furniture is busted and needs to be replaced. I'm actually writing this... More 

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1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

I've been to Cancun 10 times already and for the 1st time I felt unhappy at a hotel. Just arrived from my stay yesterday 1st we got to the hotel at 9am they made us wait until 1pm to be able to eat and drink, is the 1st all inclusive with no bracelet so every time you order something you... More 

Was this review helpful? Yes 1
Ottawa, Canada
Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

First of all the meals were simply amazing. Really the best meals I've had in a long time. D E L I C I O U S with appealing presentation. Granted at times we had to wait a while to receive the food but we were on vacation and I really didn't mind the wait. The service was also to... More 

Was this review helpful? Yes 2
Des Moines
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

First off, much of the criticisms that one reads on here are correct. But, overall, they are little things that shouldn't ruin your stay. After avoiding all the timesharks at the airport (Just keep walking and don't talk to anyone but your driver), it did suck a bit that the concierge at the hotel tried to suck us in to... More 

Was this review helpful? Yes 1
Brooklyn, New York, United States
Contributor
13 reviews 13 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We booked on a Groupon for this trip looking to get a good deal and have a lovely time with my boyfriend ( now fiance) for my Spring Break February 2015. The pictures that were up on the website seemed harmless. We also attempted to contact the Bel Air via there website email to confirm but they never responded before... More 

Was this review helpful? Yes 2
Winnipeg, Canada
1 review
4 of 5 stars Reviewed 2 weeks ago

Excellant serving staff and resort staff! Very friendly and positive! Did not expect to be staying at wildlife sanctuary, was a pleasnt surprise! Tree house style room was clean and large. Huge jacuzzi tub and comfortable king bed. Excellant breakfast buffet and snack bar. Buffet dinner is standard Mexican food but dinner menu food is excellant!! If you are single... More 

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Columbia, Missouri
2 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I reserved my vacation stay at the Bel Air months in advance, but when I arrived to the hotel the manager informed me that the Bel Air was over-booked and I would be shuttled 5 miles north to their sister hotel. If I'd wanted to stay 5 miles north I would have booked it myself! I never got notice in... More 

Was this review helpful? Yes 4
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Additional Information about Bel Air Collection Resort & Spa Cancun

Address: Boulevard Kukulcan Km. 20.5 Hotel Zone | Zona Hotelera, Cancún, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Bel Air Collection Resort & Spa Cancun 3.5*
Number of rooms: 156
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Also Known As:
Bel Air Collection Resort & Spa Cancun Hotel Cancun
Bel Air Collection Resort And Spa Cancun
Bel Air Collection Hotel Cancun
Bel Air Cancun
Bel Air Collection Cancun
Hotel Style:
#42 Spa Hotel in Cancun
#48 Top resorts Hotel in Cancun
#59 On the Beach Hotel in Cancun

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