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All 172 Cancun hotels

Bel Air Collection Resort & Spa Cancun

3.5 of 5 Resort (All-Inclusive)   |   Boulevard Kukulcan Km. 20.5 Hotel Zone | Zona Hotelera, Cancún, Cancun 77500, Mexico
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63%
Ranked #84 of 172 hotels in Cancun
A recent review
3 of 5 stars reviewed 3 days ago
IJLK Cincinnati
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1,019 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (131)
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Cincinnati
Senior Contributor
27 reviews 27 reviews
4 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Positives: it was clean and the staff was great. This is an adults only hotel. Rooms have one queen size bed. The furnishings were modern, on the funky, cheap side with flowing curtains and plastic modern seats that are very low to the ground. The advertised breakfast was only a dry roll and coffee, from 6 to 8 a.m. The... More

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1 review
4 of 5 stars Reviewed 6 days ago NEW

overall we were very pleased with the hotel and the staff were excellent .there were too many too mention because from the time we walked through the door we were welcomed by friendy staff. The only dis appointing part was with nolitours.If you plan to do any tours i would suggest you not prebook and make sure you check your... More

Was this review helpful? Yes 1
BELAIR_CANCUN291, Gerente at Bel Air Collection Resort & Spa Cancun, responded to this review

Dear guest. First I would like to thank you for visiting Bel Air Collection Resort & Spa Cancun. Thanks for sharing your opinion with us as well as the encouraging words about our team and our work. It is a pleasure to know that your stay was satisfactory. I would like to thank you for your recommendations and look forward... More

Porto Alegre, RS
2 reviews
4 of 5 stars Reviewed 1 week ago

I was very pleased with my overall experience! Staff were realy friendly and they made me feel at home, specially at the pool bar, where Valentin, Jose, Maristela and Baltazar were sooo kind to me and my wife. The hotel and my room was realy clean and organized. I would definitly recommend this hotel!

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BELAIR_CANCUN291, Gerente at Bel Air Collection Resort & Spa Cancun, responded to this review

Deart guest. I appreciate you for sharing your experience; for us is very rewarding when our guests recognize the efforts and the work we do in Bel Air Collection Resort & Spa. Thank you very much for your recommendations and will be happy to have them back with us. Best Regards, Andrea Bosio. General manager. More

Reviewer
4 reviews 4 reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

I'm actually still at the hotel. And will be stuck here for three more days since we already paid. When we arrived in our room there was chewed food on the floor. I had to clean it up myself cause when we called it took them an hour to arrive. The thermostat as someone mentioned was stuck on 26.5. Also... More

Was this review helpful? Yes 6
1 review
4 of 5 stars Reviewed 1 week ago

My husband and I just got back from our trip and all we can talk about is how much we miss our ocean view room. We were so happy with our balcony and its view. Staff were friendly, food was good but a bit expensive, pool was great, drinks could have been a bit better. Overall great! Would stay at... More

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BELAIR_CANCUN291, Gerente at Bel Air Collection Resort & Spa Cancun, responded to this review

Dear Guest: Please let me express my sincere thanks for sharing with us these generous comments about our work and our services. We will take all comments into consideration.There is nothing more satisfying as knowing that our customers had a memorable stay with us. Thanks for your recommendations and we will be waiting for your next visit. Best Regards Andrea... More

1 review
5 of 5 stars Reviewed 2 weeks ago

I would like to recommend this hotel to anyone however be aware that its an older hotel but still gorgeous throughout. Make sure u book an ocean view room with terrace as its unbeatable. Gourmet Experience gives u all the food and drinks u could need on the holiday. Friendly staff all around the hotel but i would like to... More

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BELAIR_CANCUN291, Gerente at Bel Air Collection Resort & Spa Cancun, responded to this review

Dear Guest. Thank you for your words of kindness and for making us all smiles with gratitude. We will making every effort to turn each day spent with us memorable. Thank you for qualifying our services so highly, it's truly our pleasure to know that your stay with us was excellent. We are looking forward to the opportunity to welcome... More

Streamwood, Illinois
1 review
4 of 5 stars Reviewed 3 weeks ago

We just came back from Cancun and stayed at the Bel Air Collection it was a lovely trip, we were there to enjoy a wedding and after I was going to move to another hotel, luckily the waiters at the restaurant were amazing the supervisor Carlos, Pacheco and Jose Maria. Thank you guys for an amazing time always a pleasure... More

Was this review helpful? Yes
BELAIR_CANCUN291, Gerente at Bel Air Collection Resort & Spa Cancun, responded to this review

Dear Guest. First I would like to thank you for visiting Bel Air Collection Resort & Spa Cancun. Thanks for sharing your opinion with us as well as the encouraging words about our team and our work. It is a pleasure to know that your stay was satisfactory. I would like to thank you for your recommendations and look forward... More

Contributor
11 reviews 11 reviews
7 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Have stayed at this hotel twice and would stay again Situated at the quiet end of the hotel zone on a gorgeous bit of beach which always seems to be deserted whatever time of year! the layout and design of the hotel is amazing but I must admit, it has been neglected a bit and the last time i visited... More

Was this review helpful? Yes 1
BELAIR_CANCUN291, Gerente at Bel Air Collection Resort & Spa Cancun, responded to this review

Dear Guest: Let me express my sincere thanks for sharing with us these generous comments about our work and our services. Thanks again for choosing us. There is nothing more satisfying as knowing that our customers had a memorable stay with us. Thanks for your recommendations and we will be waiting for your next visit. Best Regards Lic. Andrea Bosio... More

1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed June 19, 2014

This hotel is not horrible but as nice as they lead you to think. Personnel is OK not over the top. The room is just a place to sleep if you are having fun at the visiting areas. The bathroom is bad. Water flows on the floor and glass door was missing. Bad smell at night. The building was just... More

Was this review helpful? Yes 1
BELAIR_CANCUN291, Gerente at Bel Air Collection Resort & Spa Cancun, responded to this review

Dear Guest: Before I want to thank you for the comments left us, I assure you that I read and take into account our improvements. I offer my apologies for the mistakes we have made. Please accept my apologies if you had any inconvenience . If there is anything I can do please do not hesitate to contact me, I... More

London, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 18, 2014 via mobile

We came here for a relaxing holiday, and some fun. And had a nice time. The hotel is a 10 minute bus ride from the bars, restaurants, and "malls", so going out in the evening was simple. Relaxing around the pool was made very enjoyable, by Marisela in the pool bar, who provided fantastic service, as well as lots of... More

Was this review helpful? Yes 1
BELAIR_CANCUN291, Gerente at Bel Air Collection Resort & Spa Cancun, responded to this review

Dear Guest: Thanks for sharing this review with us and for visiting us, please acknowledge the work of Marisela, and Carlos Othon our lifeguards, we have a great team that makes sure to make your stay unforgettable. I would like to thank you for your recommendations and look forward to welcoming you to our hotel again. Sincerely, Andrea Bosio. General... More

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Additional Information about Bel Air Collection Resort & Spa Cancun

Address: Boulevard Kukulcan Km. 20.5 Hotel Zone | Zona Hotelera, Cancún, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Bel Air Collection Resort & Spa Cancun 3.5*
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Also Known As:
Bel Air Collection Resort And Spa Cancun
Bel Air Collection Resort & Spa Cancun Hotel Cancun
Bel Air Collection Hotel Cancun
Bel Air Cancun
Bel Air Collection Cancun

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Deluxe King Room (19)
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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style
#40 Spa Hotel in Cancun #51 Top resorts Hotel in Cancun #62 On the Beach Hotel in Cancun
Hotel Class
Official Description (provided by the hotel)
Where body, mind and spirit become one. The Bel Air Collection Hotel & Spa enhances your meditation and serenity, where everything is dedicated to your wellness and to completely restoring your body, mind and spirit. The Bel Air Collection follows a hip and minimalist trend, for those who are looking for a relaxing and romantic experience. 10 minutes from the airport and just 15 minutes from the commercial zone, restaurants and the exciting Cancun's nightlife. ... more   less 
Number of rooms
156

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