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Bel Air Collection Resort & Spa Cancun

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Boulevard Kukulcan Km. 20.5 Hotel Zone | Zona Hotelera, Cancún, Cancun 77500, Mexico
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Bel Air Collection Resort & Spa Cancun
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Bel Air Collection Resort & Spa Cancun
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1,274 reviews from our community

Traveler rating
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    199
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Vancouver, Canada
1 review
2 of 5 stars Reviewed 4 days ago NEW

Went as was rated as 3.5 star, looked like a good place to go. The best thing about the resort was the pool area and the snack / swim up bar. The rooms were looking tired, our shower was plugged up...required to have maintenance come to fix as standing in pool of water which was leaking over onto floor. Telephone... More 

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Toronto
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 5 days ago NEW

We just came back from this resort in Cancun. There are many positives: the food at the fusion/international is superb. 5 Star all the way. Kudos to the chefs who labour long and hard. The rooms are immaculate and the ocean view is stunning. The staff are terrific in every way. The negatives: This place is not built for wheelchair... More 

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1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago NEW

Overall, the hotel sits on one of the best spots of Cancun proper. The beach is large & the water is glorious - after all, this is why u r there! Rooms are decent, food is ok, but dont go here if u want a buffet.. but that's ok, good food to order makes it slightly "upscale". Staff is phenomenal!... More 

Was this review helpful? Yes 2
Burlington, Canada
1 review
5 of 5 stars Reviewed 1 week ago NEW

Hi there, We just got back from a 7 night all inclusive at this resort. We had such a great time. The staff was very friendly, helpful, and spoke great English. The food was amazing - lots to choose from and none of those horror stories of any of us getting sick. There were always activities happening around the pool... More 

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Bronx, New York
1 review
5 of 5 stars Reviewed 1 week ago

I would like to start off by saying thank you for making our trip an enjoyable and memorable experience! Considering we came from that awful place they call a hotel directly next door to you( The Bellevue). The wait staff was great by the pool area, especially Marisela for always making sure we were good by the pool! She's great!... More 

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New Brunswick, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Just arrived home from a fabulous week at Bel Air! If you enjoy relaxing, having people treat you with kindness, professionalism and no hassles then this hotel with its spectacular view is a must. Never a hassle for a place poolside or beachside, Jose Diego Valentin and marisela were amazing who always have a smile and work very hard! Alan... More 

Was this review helpful? Yes 1
Vancouver
1 review
5 of 5 stars Reviewed 1 week ago via mobile

This is our thank you letter to all the staff in Bel Air Collection Hotel in Cancun.   My husband and I stayed in this hotel for seven nights and honestly this was our best vacation so far. Thanks to the people who work there we had an amazing time. Everybody tried to spoil us and made us worry free.... More 

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Toronto, Canada
1 review
4 of 5 stars Reviewed 1 week ago

My wife Nina and I had a very good time at the Bel Air. Jazmin received us very warmly and looked after us whenever we needed help in a very sincere and friendly manner. She was simply very very pleasant to deal with. In the restaurant, especially helpful and warmly welcoming were Jesus, Angel, and Alfredo, and the ladies who... More 

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1 review
4 of 5 stars Reviewed 1 week ago

I have booked this hotel for a last minute trip for me and my boyfriend , we were secptique since this hotel is a 3 star and a half. But arriving on place, staff was very welcoming, hotel was super clean, swimming pool and beach area was perfect ! I should say the restaurant food was very good also (... More 

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Huntley, Illinois
Contributor
13 reviews 13 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago

This may not be a five star hotel but the location and views were well worth the money. Upon arrival we were given champagne as we excited our cab nice touch! Unfortunately our room was not what we expected so we asked to be moved to the ocean side since it was a special occasion. This did not go well... More 

Was this review helpful? Yes 1
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