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Bel Air Collection Resort & Spa Cancun

3.5 of 5 Boulevard Kukulcan Km. 20.5 Hotel Zone | Zona Hotelera, Cancún, Cancun 77500, Mexico
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#82 of 174 Hotels in Cancun
1,044 Reviews 3.5 of 5 stars
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Bel Air Collection Resort & Spa Cancun
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Bel Air Collection Resort & Spa Cancun
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1,044 reviews from our community

Traveler rating
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    166
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    105
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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A TripAdvisor Member
3 of 5 stars Reviewed 4 days ago NEW

Nice and very quite hotel great for relax for coulples. Personel wasn't very helpful, dish washing guy was at reception because of that we missed our trip as they did not contacted us. Also there was a wedding and that day all staff dissapiered. There was very nice person Baltazar at pool bar he was the best and most friendly... More

Was this review helpful? Yes 1
Boston, Massachusetts, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

My boyfriend and came mid August and stayed for 4 nights. We did the all inclusive package. The room was pretty and clean, everything worked well, and the ocean view was absolutely gorgeous. The pool and beach were unbelievably beautiful and well maintained. I would definitely advise taking walks on the beach! The staff was extremely helpful and friendly. A... More

Was this review helpful? Yes 1
BELAIR_CANCUN291, Gerente at Bel Air Collection Resort & Spa Cancun, responded to this review

Dear Guest. First I would like to thank you for visiting Bel Air Collection Resort & Spa Cancun. Thanks for sharing your opinion with us as well as the encouraging words about our team and our work. It is a pleasure to know that your stay was satisfactory. I would like to thank you for your recommendations and look forward... More

Los Angeles
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

we recently booked this hotel because my partner had stayed there once and felt it was a great bargain for staying on the beach in Cancun. as the experienced traveler will know Cancun is not an interesting city. It is A place where one goes to relax and experience the sun and sea. One must be careful in choosing a... More

Was this review helpful? Yes 1
BELAIR_CANCUN291, Gerente at Bel Air Collection Resort & Spa Cancun, responded to this review

Dear Guest, We're flattered that your stay at the hotel would be encouraged to share such positive comments about us. We are glad that we met your expectations. It is gratifying that enjoyed our rooms We value recommending we hope to see you soon again. Best regards. Roberto Diaz. General manager. More

Zürich, Zürich, Switzerland
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We enjoyed our stay in Hotel Belair in cancun to the fullest! Prices were very fair, Hotel was totaly clean, beach is very nice and well-tended! And also big thanks to the staff, which was very helpfull and absolutely friendly. Special thanks to the Poolbar Team, after all Marisela for the great service which made our visits at pool and... More

Was this review helpful? Yes 1
BELAIR_CANCUN291, Gerente at Bel Air Collection Resort & Spa Cancun, responded to this review

Dear Guest. Thank you for your words of kindness and for making us all smiles with gratitude. We are happy to receive it again, making every effort to turn each day spent with us memorable. Thank you for qualifying our services so highly, it's truly our pleasure to know that your stay with us was excellent. We are looking forward... More

Senior Contributor
25 reviews 25 reviews
10 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We had booked a hotel in Cancun for four nights, but decided to stay an extra night in a different hotel for my wife's birthday. Bel air had a sale on that special room with a two person Jacuzzi, I booked it for my wife's birthday. For an extra $35, they set up rose petals, candles and a bubble bath.... More

Was this review helpful? Yes 2
BELAIR_CANCUN291, Gerente at Bel Air Collection Resort & Spa Cancun, responded to this review

Dear Guest. Thanks for sharing your opinion with us as well as the encouraging words about our team and our work. It is a pleasure to know that your stay was satisfactory. I would like to thank you for your recommendations and look forward to welcoming you to our hotel again. Best Regards Roberto Díaz General manager More

New York City, New York
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Just returned from the Bel Air Collection cancun. Upon arrival we were greeted by Brianda who was totally amazing. She upgraded us to an ocean view for our 30th anniversary at no charge. There were a few glitches with the room but they were repaired immediately. The room , the view, the pool and beach were fantastic though the water... More

Was this review helpful? Yes 1
BELAIR_CANCUN291, Gerente at Bel Air Collection Resort & Spa Cancun, responded to this review

Dear Guest. First I would like to thank you for visiting Bel Air Collection Resort & Spa Cancun. It is a pleasure to know they enjoyed the food, and thank you for choosing us to celebrate its 30th anniversary.Thanks for sharing your opinion with us as well as the encouraging words about our team and our work. It is a... More

Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

the hotel is on the beach, you can go directly from the pool to the beach, the pool is wonderful, you don't want to go back to the room. the breakfast is very good, the food in the pool bar is o.k. the intenet isn't working 100%, the bathroom in the room need a window! Jose from the pool bar... More

Was this review helpful? Yes 1
BELAIR_CANCUN291, Gerente at Bel Air Collection Resort & Spa Cancun, responded to this review

Dear Guest. First I would like to thank you for visiting Bel Air Collection Resort & Spa Cancun. Thanks for sharing your opinion with us as well as the encouraging words about our team and our work. It is a pleasure to know that your stay was satisfactory. I would like to thank you for your recommendations and look forward... More

San Jose, California
1 review
5 of 5 stars Reviewed 3 weeks ago

I couldn't have asked for a better stay at this hotel! We were welcomed with drinks upon arrival and the hotel staff were more than accommodating to our every need. I strongly believe the staff made my stay a lot more relaxing and everyone was so nice and friendly. We especially enjoyed our all inclusive package and often asked to... More

Was this review helpful? Yes
BELAIR_CANCUN291, Gerente at Bel Air Collection Resort & Spa Cancun, responded to this review

Dear Guest. Thank you for your words of kindness and for making us all smiles with gratitude. Thank you for qualifying our services so highly, it's truly our pleasure to know that your stay with us was excellent. We are looking forward to the opportunity to welcome you back to our resort in the future. Best Regards Roberto Díaz. General... More

Los Angeles, California
Senior Contributor
30 reviews 30 reviews
25 hotel reviews
52 helpful votes 52 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The location was good The room was confortable and clean The service at lobby was average. Room amenities were ok Management needs training. No communication what so ever. Restaurant food taste is poor with a nice presentation which gives it a 2.5 star of 5. Only big issue is the Restaurant Staff, needs more respect and courtesy to guests. There... More

Was this review helpful? Yes 3
BELAIR_CANCUN291, Gerente at Bel Air Collection Resort & Spa Cancun, responded to this review

Dear guest. First of all I would like to thank you for leaving your kind comments which are very valuable to us and serve as a reference to improve day by day. With regard to the comments of the service I will share with the Restaurant Manager and will follow up on your particular case I ask an apology for... More

Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Hotel staffs are very friendly and polite and I love the white curtains free flowing in the lobby. It looks so romantic. Free complimentary wedding if you book 10 rooms. I particularly love the swimming pool facing the sea. My husband had a problem with the air conditioning as it was not cool enough and he requested service at 3am... More

Was this review helpful? Yes 1
BELAIR_CANCUN291, Gerente at Bel Air Collection Resort & Spa Cancun, responded to this review

Dear Guest. Please let me express my sincere thanks for sharing with us these generous comments about our work and our services. There is nothing more satisfying as knowing that our customers had a memorable stay with us. Thanks for your recommendations and we will be waiting for your next visit. Best Regards Roberto Díaz General manager More

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Additional Information about Bel Air Collection Resort & Spa Cancun

Address: Boulevard Kukulcan Km. 20.5 Hotel Zone | Zona Hotelera, Cancún, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Bel Air Collection Resort & Spa Cancun 3.5*
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Also Known As:
Bel Air Collection Resort And Spa Cancun
Bel Air Collection Resort & Spa Cancun Hotel Cancun
Bel Air Collection Hotel Cancun
Bel Air Cancun
Bel Air Collection Cancun

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