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Bel Air Collection Resort & Spa Cancun

3.5 of 5 Boulevard Kukulcan Km. 20.5 Hotel Zone | Zona Hotelera, Cancún, Cancun 77500, Mexico
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Bel Air Collection Resort & Spa Cancun
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Bel Air Collection Resort & Spa Cancun
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1,103 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Little Rody
Senior Contributor
25 reviews 25 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed yesterday NEW

.In November my husband and I stayed here for a week, at first we were very disappointed. The travel agent said we would have a Jr. Suite and we did not. Once we got to the room it was Beautiful. The view was GREAT! Then we went up to the 6th floor and had Flutes of Champagne and Snacks to... More 

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Greenville, Maine
1 review
4 of 5 stars Reviewed 3 days ago NEW

My wife and I stayed for a week and had a great time! Pros: The food was excellent! I would highly recommend eating the Mexican Cuisine here and stay away from the pizza. All of the servers were extremely friendly, but ask for JESUS! Jesus was the most friendly server and made our dining experience very memorable! The male Concierge/Manager... More 

Was this review helpful? Yes
BELAIR_CANCUN291, Gerente at Bel Air Collection Resort & Spa Cancun, responded to this review

Dear guest, First, I want to thank you for sharing your review with us; your feedback is very important for us as it is a tool that allows us to know aspects of our service that we can improve. I want to share with you that I have brought your observations to the attention of our Chief Housekeeper and we... More 

Toronto, Canada
Contributor
19 reviews 19 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here for a week. The good: - This is a relatively modest hotel compared to the mega resorts down the road. We liked it because there were no kids, the service was friendly, we never had a problem getting a bed on the beach, and the price was right. If you're looking for a place with lots of frills... More 

Was this review helpful? Yes 1
BELAIR_CANCUN291, Gerente at Bel Air Collection Resort & Spa Cancun, responded to this review

Dear guest, I want to let you know how much I appreciate you have let us know your feedback and I am happy that you enjoyed every moment and to know that our staff helped you make everything special. We will be looking forward to welcoming you again and we would love to have the opportunity to see you back... More 

Nottingham, England, Unrited Kingdom
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The Bel Air is towards the end of the Cancun hotel zone, dont let that worry you as wherever you are in the hotel zone you can travel anywhere in the zone or town centre for $1. At has some wonderful ocean views from the rooms which also overlooks the edgeless swimming pool (with in pool bar). The staff there... More 

Was this review helpful? Yes 2
BELAIR_CANCUN291, Gerente at Bel Air Collection Resort & Spa Cancun, responded to this review

Dear guest, I want to thank you for sharing us your comments about your recent stay with us. It is great to know that you had a great experience and I am even happier to read your words about our staff, they are definitely unique and I consider myself very lucky to have a team so dedicated and committed like... More 

1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

The hotel is older and not impressive. The pool beach was breathtaking. Our bartender, Baltazar, was over the top. Absolutely loved him. But the staff was very friendly and knew your name. The hotel claims to have three restaurants, but in reality there is one. It's not fancy,and the food was fair. We left three if the nights to eat... More 

Was this review helpful? Yes 1
BELAIR_CANCUN291, Gerente at Bel Air Collection Resort & Spa Cancun, responded to this review

Dear guest, I appreciate you have given us a review about your recent stay at our hotel. It is great to know that your vacation was so great and that you found a great service from our staff, they do an incredible job taking care of our guests and assisting in every way they can. I would love to hear... More 

New York City, New York
Reviewer
4 reviews 4 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed here for one night 11/22, staff was friendly, view was good and the infinity pool was relaxing a lil chilled for a tropical destination but nevertheless relaxing. Access to downtown cancun relatively easy via bus that literally runs every 5 seconds, ride is about 15 - 20 mins depending on traffic as the property is one of the 1st... More 

Was this review helpful? Yes 2
BELAIR_CANCUN291, Gerente at Bel Air Collection Resort & Spa Cancun, responded to this review

Dear guest, Please allow me to start by apologizing for all the inconveniences you experienced while staying with us, also I want to say thank you for taking the time to share with us these comments which will help. I sincerely hope to have the opportunity of receiving you once more as our guest. Please feel free to reach me... More 

Washington DC, District of Columbia
Reviewer
4 reviews 4 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 2 weeks ago

My girlfriend and I stayed here this past week and were really disappointed. The hotel is extremely loud. There is a huge, open-air atrium in the middle, with the rooms rising up around it five or six floors. But the acoustics of the atrium are terrible and we could hear everything from the lobby/bar (singing, shouting, etc.), to the point... More 

Was this review helpful? Yes 1
BELAIR_CANCUN291, Gerente at Bel Air Collection Resort & Spa Cancun, responded to this review

Dear guest, Thank you for taking the time to share your opinion about your vacation at our hotel. I am sorry to hear about your experiences with our service; I want to inform you that I have shared your review with all our team and have reinforced each subject with everyone involved; our main objective is to offer the best... More 

Senior Contributor
31 reviews 31 reviews
17 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This hotel is phenomenal. I am currently staying here. I checked in with Antonio this morning (11/23/2014). He was very nice and was able to give me information about anything I wanted to know. Giancarlo and Vanessa were also very helpful. They made me feel at home immediately. The views of the beach from the infinity pool and restaurant are... More 

Was this review helpful? Yes 2
BELAIR_CANCUN291, Gerente at Bel Air Collection Resort & Spa Cancun, responded to this review

Dear Guest. Thank you for your preference. It was a pleasure to have the opportunity to welcome. Our staff members are our most important asset and main reason, as they do everything in their hands to make our guests feel welcome and at home. Allow me to let you know Vanessa, Antonio and Giancarlo will be recognized for their outstanding... More 

1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I must talk about this spectacular hotel. Bel Air is beautiful it is designed with simplicity, modern fashion which fits my husband and I tastes as we are not traditional style or over the top Vegas type of style. The restaurant was exceptional (I live in Montreal and my standards for food are quite high). I am not a buffet... More 

Was this review helpful? Yes 6
BELAIR_CANCUN291, Gerente at Bel Air Collection Resort & Spa Cancun, responded to this review

Dear Guest. It is an honor to receive reviews like yours, as they express what we aim for when welcoming our guests to our Resort, to provide them a excellent service. It is a pleasure to know how much you enjoyed our quality food highlighted by our staff’s attentiveness. It would be a pleasure to welcome you and your husband... More 

Syracuse
Reviewer
3 reviews 3 reviews
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed 4 weeks ago

We arrived on 11/12 in the evening after a 15 hour day of travel. Our room was very dated, small and the A/C was not working. We asked for an upgrade to a suite which we paid for. This came with a Jacuzzi. The water in the entire establishment is luke warm at best which made the Jacuzzi useless. It... More 

Was this review helpful? Yes 3
BELAIR_CANCUN291, Gerente at Bel Air Collection Resort & Spa Cancun, responded to this review

Dear Guest. Thanks for sharing your experience with us, we are very sorry to come home to that impression of our hotel, our top priority is the satisfaction of all our guests. Our staff is constantly striving to provide excellent service, we apologize if your experience was different. Work on the issues discussed are attentive and kindly to suggestions from... More 

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Additional Information about Bel Air Collection Resort & Spa Cancun

Address: Boulevard Kukulcan Km. 20.5 Hotel Zone | Zona Hotelera, Cancún, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Bel Air Collection Resort & Spa Cancun 3.5*
Number of rooms: 156
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Also Known As:
Bel Air Collection Resort & Spa Cancun Hotel Cancun
Bel Air Collection Resort And Spa Cancun
Bel Air Collection Hotel Cancun
Bel Air Cancun
Bel Air Collection Cancun
Hotel Style:
#42 Spa Hotel in Cancun
#46 Top resorts Hotel in Cancun
#58 On the Beach Hotel in Cancun

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