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Bel Air Collection Resort & Spa Cancun

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Boulevard Kukulcan Km. 20.5 Hotel Zone | Zona Hotelera, Cancún, Cancun 77500, Mexico
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Best prices for: 1 room 1 guest
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Bel Air Collection Resort & Spa Cancun
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Bel Air Collection Resort & Spa Cancun
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1,344 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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San Francisco, California
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

Check in: took over 1/2 hour and when we got to our room, someone was in the room showering. They got us a new room but we paid extra for a deluxe and got a room without a balcony. Parking: this resort only had 20 parking spaces for a 140 room hotel. One night we had to park our car... More 

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Kingston-upon-Hull, United Kingdom
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

We arrived home today after spending our honeymoon at Bel Air and it is an amazing hotel. We paid £34 pounds per night, per person, on the All Inclusive Gourmet price plan. The weather was phenomenal. The forecast on metcheck and accuweather was terrible and we were worried. My advice is ignore the forecasts, they were bang wrong! July is... More 

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Sainte-Adele, Canada
4 of 5 stars Reviewed 3 days ago NEW

My daughter & I had a great time it was Fantastico! Great place just on the Beach. Excellent service from all the staff especially from Marisela Enrique & Justino our waiter at the dining room.What a service we got! Alan the entertainment manager at the pool was doing is best to make everybody happy.No complaining there except the fact that... More 

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Mauston
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

There were 10 of us looking for a quick get away for a 60th birthday party. We picked this hotel for the price and the fact that it is an all inclusive. I have never been to an all inclusive before as it is not my style, but for a short trip it seemed like a good choice. I made... More 

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1 review
5 of 5 stars Reviewed 1 week ago

Would definitely recommend- the staff is very friendly, personable, and efficient. The bartenders catered to your every request and were really creative with the drinks. Diego was a great bartender! Our favorite bar tender was Baltazar, he treated us like family! We absolutely loved every meal we had and there was never a let-down with what we ordered. Once we... More 

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Las Vegas, Nevada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Service : Excellent Customer Service and hospitality Cleanliness: the room smelled like flowers everywhere. Food : i tried the Italian restaurant and it was amazing experience also everything was delicious, do not forget to try the Sushi Martini really Oriental loved it. Room: Luxury and Jacuzzi inside the room overlooking the pool and the beach that what i really wanted... More 

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Tulsa, Oklahoma
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I want to start off by saying, this was the first time my wife and I have stayed in Cancun and we had a GREAT time. I will also apologize now for a rather lengthy review, but I want to make sure I can give as much advise about our experience.  Ok here goes... The over stay at BelAir was... More 

Was this review helpful? Yes 8
Grand Rapids, Michigan
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed May 29, 2015

A: Lovely, small scale, all inclusive resort for adults only. Gorgeous beach; very clean, modern rooms with duvet covers, tile floors, & glass shower; friendly, hard-working staff- we received an upgrade to a beautiful ocean view room & consistently excellent service. Low key, relaxed atmosphere. B: Food available was average- we would have enjoyed more authentic, fresh Mexican fare such... More 

Was this review helpful? Yes 1
Scottsdale, Arizona
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed May 26, 2015

It was better then we expected. The front desk and the rest of the staff were very friendly and accommodating. The pool are is great. Get the all inclusive package- sushi was awesome. Clean modern rooms.

Was this review helpful? Yes 1
Scarbro, West Virginia
Level Contributor
93 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
3 of 5 stars Reviewed May 23, 2015

This website has greatly assisted us in making vacation decisions. Completing our stay at Bel Air tomorrow. Very few surprises here--both good and not so good. The property: good staff for the most part; helpful and very considerate; Juanita kept our room clean throughout our stay; nice breezy lobby; English spoken by all lobby staff; never had a hot shower... More 

Was this review helpful? Yes 2
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