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Bel Air Collection Resort & Spa Cancun

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Boulevard Kukulcan Km. 20.5 Hotel Zone | Zona Hotelera, Cancun 77500, Mexico
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1 room 1 guest
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Bel Air Collection Resort & Spa Cancun
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1,413 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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1 review
4 of 5 stars Reviewed yesterday NEW

Bell Air Collection is a great place for fun at the pool and relaxation. The rooms were a little dated and the wifi wasn't the greatest, but the service was excellent. There were a handful of servers who truly made our stay wonderful. From Alonso, to Marsiela, Marsiano, Justino & Abrahan, they were all great!! All of them are the... More 

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Oslo, Norway
Level Contributor
3 reviews
3 hotel reviews
1 of 5 stars Reviewed yesterday NEW

The experience was that bad that we spent the night there and we changed hotel the next day. The installations are way too older that the pictures show and they are not cleaned. People on the front desk were rude. They were not helpful at all and everyone gave us a different explanation to the same problem. Breakfast was apparently... More 

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Travelers are raving about these Cancun hotels

Bonn, Germany
1 review
4 of 5 stars Reviewed yesterday NEW

rooms clean but a little dated, wifi was good at the pool / at rooms could be improved, excellent service by the waiters esp. Marisela at the pool and the animator Alan, all inclusive different than usual, food and drinks are good, bus stop close by (way cheaper than to go by taxi)

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1 review
3 of 5 stars Reviewed 3 days ago NEW

The rooms and hotel was a little dated needs some cosmetic work. Wifi sucked! Infiniti Pool was beautiful. Service was excellent, the servers made our experience there great! Our breakfast waiter, Alonso was was always ready to server with a smile. Our pool waitress, Marsiela was always close by ready to server with a smile and kept us hydrated. Our... More 

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Vancouver, Canada
Level Contributor
176 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Our flight was oversold so the airline put us up here for two nights. We had the all inclusive plan. It is a small Miami style boutique hotel. Check in was smooth. Very helpful gentleman checked us in. Very different all inclusive concept. They have three different plans, European, breakfast and all inclusive. You order off the menu not buffet... More 

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Level Contributor
4 reviews
4 of 5 stars Reviewed 1 week ago

Good sea view,deluxe rooms, little old furniture,need renovation, close to grocery and bus stop,nice European plan include tea and cake, fruits, from 6:00 to 8:00 and evening 17: 00 to 18:00, sunset with view on lagoon after 19:00 in 7floor with champagne!

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Edmonton, Canada
Level Contributor
85 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed 1 week ago

Belair collection is romantic and a calmer hotel for honeymooners and older adults. The hotel greats you with a red carpet and when you arrive to the top you see gorgeous flowing drapes and dim lights giving the hotel a romantic ambiance. Or room was all white giving it a clean feel. It was facing the lagoon which was nice.... More 

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Helsinki, Finland
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 1 week ago

Me and my boyfriend stayed in Bel Air Cancun for a week in July. We booked the place because of some good reviews and the moderate price. On the arrival the place looked nice, the staff was friendly, they even gave us a room with an ocean view although we had booked a room with lagoon view because they had... More 

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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

My boyfriend and I recently got back from a trip to Cancun, where we stayed at the Bel Air. At check-in, we arrived around 2:30, and sat down at the desk to check-in. They then told us that they had to get rooms to the people who checked in before us, so we went to sit in the lobby. They... More 

Was this review helpful? Yes 1
Sacramento, California
1 review
2 of 5 stars Reviewed 2 weeks ago

I did not have a good experience at the Bel Air mainly due to the poor customer service. Juan at the concierge desk and the "hotel manager" Stacey were cold and unfriendly. I had a situation where I broke a $5 souvenir magnet that happened to fall when I placed another one back and I was immediately asked to pay... More 

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