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Emporio Hotel & Suites Cancun

Blvd. Kukulcan, Retorno Gucumatz, Km, 17, Lote 49, Segunda Etapa, Zona Hotelera, Cancun 77500, Mexico
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Emporio Hotel & Suites Cancun
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Emporio Hotel & Suites Cancun
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530 reviews from our community

Traveler rating
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212
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Dubai, United Arab Emirates
2 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Visited Emporio in April 2015, stayed for 5 days. Overall experience was good, except: 1) Receptionists not professional - after check in, they sent us with our bags by ourselves to our room D311A, saying go along the building, at the end you'll find your room. Well, we were too tired, we wanted to be in our room as soon... More 

Was this review helpful? Yes 1
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 days ago NEW

Terrible hotel! Old and outdated but still fairly pricey (which is expected given the location). The sheets and towels were old and dirty. The bed had hairs in it (not sure if it had been changed??). The bathroom is horrible. We arrived late on our first night and thus wanted to sleep in a little the next day, however were... More 

Was this review helpful? Yes 2
Gerencia G, Director General at Emporio Hotel & Suites Cancun, responded to this review

Dear Guest, First of all, thank you for sharing your impressions about your recent stay I apologize if you had the wrong impression, since we have new bedding package in all of our rooms, however, I will make sure that housekeeping is doing a good job on cleaning the room. We provide, as most hotels a “do not disturb” card,... More 

San Angelo, Texas
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

My husband and I stayed at the Emporio for 4 nights, April 18-22. It is a beautiful hotel, with very spacious rooms. We had a one bedroom suite that included an ocean view terrace, which we really enjoyed. The room was so comfortable. The pool area is incredible beautiful, well manicured and clean. The only down side to our stay... More 

Was this review helpful? Yes
Gerencia G, Director General at Emporio Hotel & Suites Cancun, responded to this review

Dear IvyL132 We highly appreciate your comments, about your recent stay at Emporio Hotel & Suites Cancun. I´d like to point out, that secureness of our guests is a priority, thus we follow the currents conditions reported on a daily basis for our authorities. I’m glad to hear that you enjoy your stay with us, and hope to host you... More 

Brasilia, DF
Contributor
17 reviews 17 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Good location, room overlooking the gorgeous blue sea. Very confortable bed! Two large pools. The bathroom is old, floor gets wet when taking bath. It doesn't has breakfast included. I got a cheaper rate, so it really worth it!

Was this review helpful? Yes 1
Gerencia G, Director General at Emporio Hotel & Suites Cancun, responded to this review

Dear Guest, Thank you so much for sharing your nice comments about your recent stay at Emporio Hotel & Suites Cancun. We are going to make a lift face for the bathrooms in a short period of time. We sincerely hope to host you again in the near future. Omar Vazquez More 

Hamburg, New York
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

This was our second stay here, but the first time it was under different ownership and name. Both times were terrific. The beach is wonderful and the pools are great, too. We like the size of the resort, not gigantic, and very comfortable. The beach is easy to reach. At the restaurant on our last morning, we came across a... More 

Was this review helpful? Yes 1
Gerencia G, Director General at Emporio Hotel & Suites Cancun, responded to this review

Dear R CC Thank you so much for your nice comments about your recent stay at Emporio Hotel & Suites Cancun. We are happy to know that this was your second visit. I’m sure you will enjoy even more your third one, since we are continuously improving on the areas and the food experience. Sincerely, Omar Vazquez Gaytan More 

Larchmont, New York
Senior Contributor
21 reviews 21 reviews
3 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I am disappointed to write a poor review, but feel compelled to do so. This hotel has spacious, clean rooms and a lovely position on the beach. However, the rooms are tired and outdated - soft furnishings are worn, and tiles and cabinetry in need of renovation. Beds would be comfortable if they had quality sheets and mattress protectors, but... More 

Was this review helpful? Yes 3
Gerencia G, Director General at Emporio Hotel & Suites Cancun, responded to this review

Dear Guest, Thank you so much for sharing your impression with us. Its only throughout this, that we can continuously improve. I apologize for the fact that we have a large group of kids, and sometimes they did not behave. I´d like to assure you that we have taken decisions on this to avoid this situation again. Ive also have... More 

Buffalo, Minnesota
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed at Emporio from 3/26 -4/2 and have to say we were very, very happy with our choice. Our unit was 903 A & B. The view, space and cleanliness of our condo were beyond expectations. Our unit had 2 bedrooms, 2 bathrooms and also use of the entire patio. The resort itself is spotless and the grounds are... More 

Was this review helpful? Yes
Gerencia G, Director General at Emporio Hotel & Suites Cancun, responded to this review

Dear Guest, Thank you so much for sharing your experience at Emporio Hotel & Suites Cancun. We are very pleased to learn that you had such a great time It would be a pleasure to host you again in the near future. Sincerely, Omar Vazquez Gaytan More 

San Rafael, California
Reviewer
5 reviews 5 reviews
4 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

We had a beautiful large condo with full kitchen. It was very quiet with great views of both the ocean and lake. Staff were all very nice, particularly the activity staff. We are not really resort people, however we really enjoyed this place. We traveled during the busy season, yet it didn't seem crowded. Would suggest the breakfast buffet at... More 

Was this review helpful? Yes
Gerencia G, Director General at Emporio Hotel & Suites Cancun, responded to this review

Dear Guest, I’m so happy to learn that you enjoy your holidays. We really believe that the size of our resort allows to have a full occupancy, and still been able to enjoy the facilities. We hope to see you again , in the near future. Warm regards, Omar Vazquez Gaytan More 

Miami Beach, Florida
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Just returned from a week stay, and I must say that I had a great time. The hotel and rooms are extremely clean as well as the pool area. Some people might make a fuss or be a bit picky about the diversity of the guest in the hotel but that's what makes it fun. It's a very relaxing place,... More 

Was this review helpful? Yes 1
Gerencia G, Director General at Emporio Hotel & Suites Cancun, responded to this review

Dear Robybec Thank you so much for your comments about your recent stay at Emporio Hotel & Suites Cancun. We certainly hope to host you again in the near future. Sincerely, Omar Vazquez Gaytan, More 

2 reviews
5 of 5 stars Reviewed 3 weeks ago

Emporio is a great hotel to stay because there is alot of activities for kids to do and they have there whole fun to, Carolina, Isabel,Kenia, and Jonathan are great person they are always going to be there to help you in anything you need and they make sure your having a great time and they make ur activites fun... More 

Was this review helpful? Yes
Gerencia G, Director General at Emporio Hotel & Suites Cancun, responded to this review

Dear Alexa Thank you so much for your nice comments about your recent stay at Emporio. I will make sure that Isabel & Jonathan are aware of your commendation Warmest Regards Omar Vazquez Gaytan More 

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