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All 172 Cancun hotels

Oasis Palm Hotel

3.0 of 5 Resort (All-Inclusive)   |   Blvd Kukulkan, Seccion C - Lote 1 | Zona Hotelera, Quintana Roo, Cancun 77500, Mexico (Formerly Oasis Palm Beach)
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Ranked #99 of 172 hotels in Cancun
A recent review
3 of 5 stars reviewed 6 days ago
AuntJMeSaysSo Plano
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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English first
Chula Vista, California
Senior Reviewer
9 reviews 9 reviews
1 of 5 stars Reviewed 2 days ago NEW

we (another couple, my husband and myself) from Cancun and stayed at this hotel. The WORST hotel EVER!!!! We arrived early (very early for their 3pm check in) and we had to hang outside for 6 hrs in the humid heat. They are ALL very rude starting from check in to bell boys to EVERYONE. It was all inclusive so... More

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1 review
1 of 5 stars Reviewed 3 days ago NEW via mobile

Let me start by saying I am a huge cruise fan, but chose to do an all inclusive because it is what my daughter wanted to do for her senior trip. NEVER again will I stay at a place like this. I booked through APPLE vacations, and was told (warned) that this was not the nicest of resorts, but I... More

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1 review
1 of 5 stars Reviewed 4 days ago NEW

Costumer service is really bad. There is not AC in the lobby. There is not food after 10:30 pm; they charge you room service if you want food after that time. They do not do early check in or late check out. It is hard to sleep after 7:00 am because you can hear the kids running.

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Kyle, Texas
3 reviews 3 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 5 days ago NEW

Hotel was the worst we stayed in Mexico. Service was horrible. Only one restaurant was open for non-reserved every night (LONG WAIT). All other restaurants were reserved by 7:30am. You have to be in line by 6:30am, if you want to reserve a restaurant and wait till 7:30am. All pick ups from excursions are at 7am.. Be prepare to eat... More

Was this review helpful? Yes 1
3 reviews 3 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

This became the running joke in our group of seven (ages 17 to 66). We bribed the check-in clerk $100 to get our rooms with balconies and to get them before 3 pm check-in. Customer service--that's an upgrade to the resort next door. Flavor in the food--upgrade. Access to some restaurants--upgrade. Sweat--that's included. Water in your rum--included. Rum in every... More

Was this review helpful? Yes 2
Atención C, RP at Oasis Palm Hotel, responded to this review

Dear Guest, Thank you for choosing our hotel during your visit to Cancun. We appreciate the time you have taken to share your experiences with us; this helps us know our strengths and weaknesses so that we can provide a better service day by day. We want to let you know that all of your comments and opinions will be... More

Toronto, Canada
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

My family came to Cancun with some doubts about our stay at the Oasis Palm. However, we were pleasantly surprised by the great service, beautiful beach, calm sandy waters and numerous activities at the resort. The pool and ocean were a short walk from all the hotel amenities. It is a compact resort which is great if you have small... More

Was this review helpful? Yes 2
Atención C, RP at Oasis Palm Hotel, responded to this review

Dear Guest, Thank you very much for your kind and positive review. We are delighted you enjoyed our activities, shows, beach and restaurants and of course that kids enjoyed our amazing kids club, we are definitely proud of it and it's always nice to hear that our guest can enjoy the facilities. We will surely congratulate the staff you mentioned... More

Coquitlam, Canada
2 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 1 week ago

The Good : The beach and water were absolutely beautiful as well as the palm trees, loved waking up to it every morning. The Tequila lounge had the nicest bartenders and best drinks in the entire resort, must go there! The bad: Smallest elevator ever, people were not exaggerating when I read the reviews. We were on the 7th floor... More

Was this review helpful? Yes 2
Atención C, RP at Oasis Palm Hotel, responded to this review

Dear Guest, We appreciate the time you took to share your comments with us. We sincerely apologize for the inconveniences you encountered during your stay. In regards to brown water in your room we will pass this information on to our Housekeeping department so that they can mend this situation. Is important to highlight that once they are cleaned, rooms... More

Rochelle Park, New Jersey
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

My husband, myself, my son (19) and my daughter (10) went on this vacation. The rooms are extremely small. They are very stingy with their towels and bottled water. There was 4 of us in the room and they only gave us 2 waters a day and I had to ask for 4 towels. Really did they think we were... More

Was this review helpful? Yes 2
Atención C, RP at Oasis Palm Hotel, responded to this review

Dear Ruby, First and foremost we would like to thank you for choosing us as hosts of your stay here in Cancun. We greatly appreciate your comments and will take these into account when making adjustments to our resort. We apologize for the inconveniences that you found during your stay, In regards to the washcloths in your room we will... More

Alpine, Utah, United States
Top Contributor
60 reviews 60 reviews
10 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Cancun is gorgeous. This property has outstanding beach and tons of things to do. The "all inclusive" is a bit misleading as you have to pay for wifi, safe locks, etc. Our room was on the top floor and had a gorgeous view. The only problem for a "master suite" was that there were two double beds together (which we... More

Was this review helpful? Yes 6
Atención C, RP at Oasis Palm Hotel, responded to this review

Dear Guest: Thank you for choosing Oasis Palm as the host of your stay in Cancun and for taking the time to give your thoughts on your stay with us, letting us know the inconveniences you had help us improve the service and deliver better experiences to our guest. We are sorry to hear that the food did not meet... More

Leesburg, Virginia, United States
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Let me begin by saying we knew this was a deal. They advertise 5 restaurants to choose from. WRONG. You can only eat at 3. Two are buffet and one is a tiny outside "seafood" place. I expected to at least get good seafood. And was looking forward to the ceviche. It was the worst I've ever had. The 2... More

Was this review helpful? Yes 1
Atención C, RP at Oasis Palm Hotel, responded to this review

Dear Guest: Thank you for sharing your comments with us regarding your stay at our resort. We offer our sincere apologies that your time spent with us did not meet all your expectations. We would like to inform you that all your comments and opinions are considered in order to improve our service. It is important to highlight that every... More

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Additional Information about Oasis Palm Hotel

Address: Blvd Kukulkan, Seccion C - Lote 1 | Zona Hotelera, Quintana Roo, Cancun 77500, Mexico (Formerly Oasis Palm Beach)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Oasis Palm Hotel 3*
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Also Known As:
Oasis Palm Hotel Cancun
Oasis Palm Beach Cancun
Oasis Palm Beach Hotel Cancun
Oasis Palm Cancun
Oasis Palm Beach Resort Cancun
Calinda Beach Cancun

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Pool/beach area (245)
Hotel & grounds (159)
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Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style
#43 Spa Hotel in Cancun #53 Top resorts Hotel in Cancun #66 On the Beach Hotel in Cancun
Hotel Class
Official Description (provided by the hotel)
Oasis Loves Happines, Are U Ready? Oasis Palm, the Mexican Resort~ An all-Inclusive Family Resort surrounded by a true Mexican ambiance in the Caribbean.This is a magnificent beachfront resort where ample spaces of relaxation and diversion will provide maximum enjoyment for a family vacation to remember. Focusing on the family adventure, this resort offers rooms for up to five passengers. The stellar “Kids Club” offers a secure environment for the children with a fully supervised staff and numerous activity rooms, the kids own pool with water slides, restaurant, email access, rest areas, overnight camp, amphitheater, all age groups have many choices of activities. An expansive serpentine pool winds through the property and magnifies the white sandy beach and calm stretch of Caribbean Sea that meets the resort. Enjoy the wonderful climate of the Mexican Caribbean from the pool, the beach or your favorite terrace. A sample of the different culinary options our restaurants offer will provide insight to new flavors, from Asian Fusion and Sushi to traditional Mexican food. Exotic drinks or your favorite cocktail will be available at any of our fine bars located in the pool, by the beach or even in the Sports Bar where there is always a game.All- Inclusive Facilities include 6 Restaurants, 8 Bars, 1 Pool, Spa ($), Fitness Center, Multi use Sports Court, Kids Club, Entertainment, Night Club, Smart Car ($) and shop. ... more   less 
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