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All 174 Cancun hotels

Oasis Palm Hotel

3.0 of 5 Resort (All-Inclusive)   |   Blvd Kukulkan, Seccion C - Lote 1 | Zona Hotelera, Quintana Roo, Cancun 77500, Mexico (Formerly Oasis Palm Beach)
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Ranked #99 of 174 hotels in Cancun
A recent review
5 of 5 stars reviewed 1 week ago
Armando M
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1,223 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (198)
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English first
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Great hotel don read all tha bad reviews people complaint to much about everything service excellent lot's of food and drinks and sushi bar the my only complaint the lobby doesn't have ac. And you have to pay for WI fi. Overall great family hotel for what I pay . I stayed back in 1999 when was cálida beach and... More

Was this review helpful? Yes 2
Atención C, PR at Oasis Palm Hotel, responded to this review

Dear Armando, Thank you for choosing our hotel during your visit to Cancun. We appreciate the time you have taken to share your experiences with us, this helps us know our strengths and weaknesses so we can provide a better service day by day. We hope we can see you once again in the future so you can enjoy the... More

Mickleton, New Jersey
1 review
1 of 5 stars Reviewed 1 week ago

Our family was staying in this hotel for our five days vacation!,, it was a big disappointment for us. If u want to vacation in Cancun stay away from this place. This was the worst hotel ever that had the worst service ever! The food was nasty and and we did not have a lot of choices to eat. They... More

Was this review helpful? Yes
Atención C, PR at Oasis Palm Hotel, responded to this review

Dear Guest, First and foremost we would like to thank you for choosing us as hosts of your stay here in Cancun. We greatly appreciate your comments and will take these into account when making adjustments to our resort. We wanted to let you know that there is a difference between both of our categories providing guests with different options.... More

1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel has nice service and buffets. The beach is really relaxing. Rooms are okay, but beds aren't that comfortable because of too thin blankets. This hotel has daily activities and kids' club that won't make you bored. I was scared at first because of bad reviews, but my experience there was great. You have to arrive early to get... More

Was this review helpful? Yes 2
Atención C, PR at Oasis Palm Hotel, responded to this review

Dear Vanessa, Thank you very much for sharing such kind comments with TripAdvisor readers, we are pleased you enjoyed your stay with us, it was an honor having you. We greatly appreciate all the suggestions you mentioned, they certainly help us improve in order to satisfy the expectations of our future guests the best way possible. We would be honored... More

1 review
4 of 5 stars Reviewed 1 week ago

A great place to relaxe and enjoy the water, the people and the food. A great organization that values cutomer service to make the guest experience memorable. The hotel has an exeptional entertaiment stuf and the daily activities like water exercice, music, sport activities and many others. It is important to reconize 4 individuals who made it fun to participate... More

Was this review helpful? Yes
Atención C, PR at Oasis Palm Hotel, responded to this review

Dear Guest, Thank you very much for your kind and positive review. We aim to create unforgettable experiences and our entertainment department works hard to offer shows and activities to help achieve this, we are delighted that you and your family enjoyed these. We greatly appreciate the special mention of those members of our team who helped make your stay... More

Hermosilllo
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

The worst hotel ever i visted in cancun, food the worst , you had to eait a least 30 min in the buffet to go in, the restaurant the never have table, the pool very bad, the air contintion in my room did not work, they never make the room in 2 day, there a lot good hotel in cancun... More

Was this review helpful? Yes 2
Atención C, PR at Oasis Palm Hotel, responded to this review

Dear Guest, We appreciate your comments and we are truly sorry we were not able to meet your expectations. We try to do our best to satisfy all of our guests by providing a wide variety of services. We reiterate once again our sincere apologies and we hope to you give us the opportunity of welcoming you back in the... More

Toronto, Canada
1 review
1 of 5 stars Reviewed 2 weeks ago

We group of 21 peoples (booked 6 Splash rooms) just visited in July 2014 for 7 nights all inclusive package. * At the entrance/lobby very humid. wait until 3.00 p.m. to get in the room. Thanks to PEDRO (Who manage to give us three rooms little early) * Room was without fridge, coffee maker and iron.... Just a basic room... More

Was this review helpful? Yes
Atención C, PR at Oasis Palm Hotel, responded to this review

Dear Mr. Patel, We are sorry for the inconvenience you had regarding the package you purchased through your travel agent. We would like to let you know that the package that you mention is not organized by the hotel, but by travel agencies external to the hotel. We recommend that you get in touch with your travel agent so that... More

Vancouver, Canada
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

The rooms smells like humidity and closed, the air conditioner doesn't work properly, and the safe box they charge it but are broken. When you want to have breakfast or dinner in the all inclusive restaurants you have to make a huge line and wait for about 20/30min to get a table, the food are not well cooked and the... More

Was this review helpful? Yes
Atención C, PR at Oasis Palm Hotel, responded to this review

Dear Guest, First and foremost we would like to thank you for choosing us as hosts of your stay here in Cancun. We greatly appreciate your comments and will take these into account when making adjustments to our resort. In regards to the musty smell in your room we will pass this information on to our Housekeeping department so that... More

1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

I read reviews about this hotel before going and I was a bit scared, but ended up going anyway. Plane landed early so rooms were not ready until 2:30 which was fine and expected, got room it was clean, the food at the restaurants was good, there was good variety for everyone, loved the seafood restaurant and Mexican food, beach... More

Was this review helpful? Yes 2
Atención C, PR at Oasis Palm Hotel, responded to this review

Dear Patricia, It is a pleasure to know that you have enjoyed your vacations in our hotel and that you received such excellent service from our entertainment team. We are proud to say we have a team always ready to give their best at all times to make every single one of our guests feel at home and make sure... More

Rochester, New York
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 2 weeks ago

The best things about our stay were the entertainment staff (Roberto, Allan, Angel, Diana, & Heydi)... they were absolutely amazing! So friendly, funny, full of life, and just great people!!), and the pool. It was awesome too. Very clean, nice and big, not too cold ( I hate cold pools ). A couple things we did not like were the... More

Was this review helpful? Yes
Atención C, PR at Oasis Palm Hotel, responded to this review

Dear Guest, It is a pleasure to know that you enjoyed our concept and the entertainment activities. We greatly appreciate the special mention of those members of our team who helped make your stay more pleasant. We will of course congratulate them for their amazing work. Thank you for your observations and comments, we will definitely consider them as areas... More

1 review
1 of 5 stars Reviewed 2 weeks ago

Oh, where to start! We paid for the Grand service (which only means you get to eat in all the restaurants) - there was nothing grand about it. As everyone says, there are only two very hot, tiny elevators for ten floors and you have a very long wait - most people give up and walk down. The food is... More

Was this review helpful? Yes
Atención C, PR at Oasis Palm Hotel, responded to this review

Dear Jude, We appreciate your comments and we are truly sorry we were not able to meet your expectations. We try to do our best to satisfy all of our guests by providing a wide variety of services. We are sorry to hear that you didn’t liked our food options; we offer several specialist restaurants like Italian, sushi, snacks as... More

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Additional Information about Oasis Palm Hotel

Address: Blvd Kukulkan, Seccion C - Lote 1 | Zona Hotelera, Quintana Roo, Cancun 77500, Mexico (Formerly Oasis Palm Beach)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Oasis Palm Hotel 3*
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Also Known As:
Oasis Palm Hotel Cancun
Oasis Palm Beach Cancun
Oasis Palm Beach Hotel Cancun
Oasis Palm Cancun
Oasis Palm Beach Resort Cancun
Calinda Beach Cancun

936 photos of this hotel

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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style
#44 Spa Hotel in Cancun #52 Top resorts Hotel in Cancun #66 On the Beach Hotel in Cancun #99 Business Hotel in Cancun
Hotel Class
Official Description (provided by the hotel)
"Everything you want in a family vacation for less: that's me! Let me play with the little ones in my Kids Club while you take a break in my Kin Ha Spa - I've got lots of ways for grown-ups to relax while the kids have fun and games.They say I look a lot like my sister resort, Grand Oasis Palm, but my price tag is smaller, and who doesn't love that! Get together as a family and share my Mexican heritage, culture and cuisine; build sand castles on my sandy shore and splash and paddle in my spectacular freeform swimming pool". ... more   less 
Number of rooms
470

Questions & Answers

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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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