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All 177 Cancun hotels

Oasis Palm Hotel

3.0 of 5 Resort (All-Inclusive)   |   Blvd Kukulkan, Seccion C - Lote 1 | Zona Hotelera, Quintana Roo, Cancun 77500, Mexico (Formerly Oasis Palm Beach)
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Ranked #95 of 177 Hotels in Cancun
A recent review
4 of 5 stars reviewed 6 days ago
madjide london
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1,390 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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london
Senior Contributor
28 reviews 28 reviews
24 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We stayed at the Oasis Palm Hotel 4 th to 7 th Dec 2014. We liked the staff a lot. From a friendly check in to nice restaurant staff and fantastic entertainment gang. The room itself was large and clean, the facilities more than adequate for the price paid. We stayed all inclusive so had plenty to eat and drink.... More 

Was this review helpful? Yes 2
OasisPR, RP at Oasis Palm Hotel, responded to this review

Dear Guest, Thank you very much for sharing such kind comments with TripAdvisor readers, we are pleased you enjoyed your stay with us, it was an honor having you. We greatly appreciate all the suggestions you mentioned, they certainly help us improve in order to satisfy the expectations of our future guests the best way possible. It is a pleasure... More 

Vancouver, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

We stayed at the Oasis Palm 2 weeks ago. All I can say is you get what you pay for. This was supposed to be rated 4.5 stars. The top would have had to been out of 20 then. It was NOT worth it. We booked last minute.... This was our first All inclusive. What a disappointment :(:(. We are... More 

Was this review helpful? Yes 2
OasisPR, RP at Oasis Palm Hotel, responded to this review

Dear Guest, We are truly sorry you had an unpleasant experience during your vacations. We appreciate you taking the time to share your comments; this helps us to provide better services in the future. Furthermore, we would like to let you know we are very devoted to our guests, and the staff is committed to understand, help and satisfy all... More 

1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

We really enjoyed staying in this beautiful hotel. We went there with our friends family and we had great time.all services were great. Nice and safe beach for children very clean pool and of course very friendly staff. food was great I RECOMEND this hotel to everybody.

Was this review helpful? Yes 3
OasisPR, RP at Oasis Palm Hotel, responded to this review

Dear Guest, We appreciate the time you have taken to share such nice comments about our Hotel. We are happy to know you enjoyed our dining options, activities, shows, facilities and especially our excellent service. We will of course congratulate our staff for always being attentive, smiling, and helping you in everything they could. It is very pleasant for us... More 

Aguadilla, null, Puerto Rico
1 review
1 of 5 stars Reviewed 1 week ago

Never have we been so disappointed. Rude employees, bad smell in rooms, rooms too small, low food quality, you can smell fungus (my mom has asthma!), too noisy, terrible drinks, never cleaned our rooms, no security, our room's key never worked, towels too old with stains, leakage in our rooms, check-in was in small dark room, no WIFI (even paying),... More 

Was this review helpful? Yes
OasisPR, RP at Oasis Palm Hotel, responded to this review

Dear Guest, Thank you for sharing your comments with us regarding your stay at our resort. We offer our sincere apologies that your time spent with us did not meet all your expectations. We would like to inform you that all your comments and opinions are considered in order to improve our service. It is important to highlight that every... More 

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

The staff are great! No other hotel we would stay at! This is the best staff I have ever seen !! The food is awesome the bar people are great! The activities and shows are great for all ages. The rooms are very clean and the front desk people are helpful. We stay here 2-3 a year because of the... More 

Was this review helpful? Yes 2
OasisPR, RP at Oasis Palm Hotel, responded to this review

Dear Guest, Thank you for your kind comments. We are pleased to know that you have enjoyed your vacations in our hotel and we are delighted to have met your expectations. We are glad you enjoyed our daily shows and activities since we work really hard to keep our guests entertained and make sure they have an amazing time with... More 

Senior Contributor
24 reviews 24 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This resort is decent. It is very close to the strip and only a few minutes on a bus (which is dirt cheap). The hotel itself is a bit dated. The staff was friendly and the rooms were cleaned often. You have to pay for a fridge in your room and they bring it up to you at some point.... More 

Was this review helpful? Yes 1
OasisPR, RP at Oasis Palm Hotel, responded to this review

Dear Jeff, Thank you very much for sharing such kind comments with TripAdvisor readers, we are pleased you enjoyed your stay with us, it was an honor having you. We greatly appreciate all the suggestions you mentioned, they certainly help us improve in order to satisfy the expectations of our future guests the best way possible. It is a pleasure... More 

Northbrook, Illinois
2 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I just returned from Cancun, after staying at the Oasis Palm for four nights, over the Thanksgiving holiday. My daughter and I have been going to Mexico over this holiday for about five years. We have stayed in Cancun and Puerto Vallarta. Never have we been so disappointed in a resort. The major good points were the fast and efficient... More 

Was this review helpful? Yes 1
OasisPR, RP at Oasis Palm Hotel, responded to this review

Dear Guest, Thank you for sharing your comments with us regarding your stay at our resort. We offer our sincere apologies that your time spent with us did not meet all your expectations. We would like to inform you that all your comments and opinions are considered in order to improve our service. It is important to highlight that every... More 

Cleveland, Ohio
Reviewer
4 reviews 4 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

consierge. He is totally unhelpful and arrogant! The front desk manage is very nice and helpful. Hotel was nice and clean. The food was very good. Always fresh fruit and salad fixings. Omlet made to order every day if you want and Mimosas! Excellent wait staff! The swimming pools were nice. My only disappointment was the beach. This is a... More 

Was this review helpful? Yes 1
OasisPR, RP at Oasis Palm Hotel, responded to this review

Dear Annie, It is a pleasure to know that you have enjoyed your vacations in our hotel and that you received such excellent service. We are proud to say we have a team always ready to give their best at all times to make every single one of our guests feel at home and make sure they have a wonderful... More 

Oconomowoc, Wisconsin
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Having been to Cancun many times in the past, and stayed at a wide variety of Resorts, I'd have to say that this one was a HUGE disappointment. First of all, Americans are a minirity there and it's sometimes hard to communicate with the staff. Secondly, the grounds were not kept up at all and the pool was dirty. We... More 

Was this review helpful? Yes 1
OasisPR, RP at Oasis Palm Hotel, responded to this review

Dear Guest, We are truly sorry you had an unpleasant experience during your vacations. We appreciate you taking the time to share your comments; this helps us to provide better services in the future. Furthermore, we would like to let you know we are very devoted to our guests, and the staff is committed to understand, help and satisfy all... More 

Tampa, Florida
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 2 weeks ago

First of all, there was over an hour wait to checkin. They knew they had over 1200 guests checking in over the next couple days, however, they did not plan for it. Then they didn't have our oceanview room and moved us to hotel next door. Said we could use ALL restaurants at Oasis Palm and 2 at hotel next... More 

Was this review helpful? Yes
OasisPR, RP at Oasis Palm Hotel, responded to this review

Dear Guest, Thank you for sharing your comments with us regarding your stay at our resort. We offer our sincere apologies that your time spent with us did not meet all your expectations. We would like to inform you that all your comments and opinions are considered in order to improve our service. It is important to highlight that every... More 

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Additional Information about Oasis Palm Hotel

Address: Blvd Kukulkan, Seccion C - Lote 1 | Zona Hotelera, Quintana Roo, Cancun 77500, Mexico (Formerly Oasis Palm Beach)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Oasis Palm Hotel 3*
Number of rooms: 470
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Also Known As:
Oasis Palm Hotel Cancun
Oasis Palm Beach Cancun
Oasis Palm Beach Hotel Cancun
Oasis Palm Cancun
Oasis Palm Beach Resort Cancun
Calinda Beach Cancun
Hotel Style:
#46 Spa Hotel in Cancun
#53 Top resorts Hotel in Cancun
#65 On the Beach Hotel in Cancun

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