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Oasis Palm Hotel

3.0 of 5
Hotel website
Blvd Kukulkan, Seccion C - Lote 1 | Zona Hotelera, Quintana Roo, Cancun 77500, Mexico (Formerly Oasis Palm Beach)
Oasis Palm Hotel
Best prices for: 1 room 1 guest
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Ranked #90 of 176 Hotels in Cancun
A recent review
3 of 5 stars reviewed 3 days ago
thogrego Detroit, Michigan
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1,636 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Detroit, Michigan
1 review
3 of 5 stars Reviewed 3 days ago NEW

My girlfriend and I stayed at the Oasis Palm in early February. After reading the reviews, we weren't sure what to expect. We found a great deal for a 4 night stay to get out of the winter and we basically got what we paid for. The hotel itself isn't the classiest place, but for the money you are paying,... More 

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OasisHotelResorts, Director General at Oasis Palm Hotel, responded to this review

Dear Guest, Thank you for choosing our hotel during your visit to Cancun. We really appreciate the time you have taken to share your experience with us, thank you for highlighting the outstanding work of our cleaning staff, they are focused to maintain our public areas in optimal conditions. Thanks for your review about our restaurants and bars, it makes... More 

London, United Kingdom
1 review
3 of 5 stars Reviewed 3 days ago NEW

I went with 3 friends from london for spring break for 2 weeks we initially wanted to stay at oasis cancun the main spring breakers hotel but there Werent anymore vacancies so we got left with the oasis palm the family resort lol shout out to rafael at reception checking us in when we first landed shout out all the... More 

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OasisHotelResorts, Director General at Oasis Palm Hotel, responded to this review

Dear Guest, Thank you for staying with us. We are thankful with your review about our bars, each one offers a unique concept and our main goal is to provide high quality food and beverages with a personalized attention. We are really sorry if the family environment did not please you. Please accept our apologies for the inconvenience you had... More 

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW via mobile

I was with my sister and her bf and we were here for two days. I enjoyed the food (although i wish there were more than two resturants to eat at). After march 31, you are a le to enjoy the grand oasis palms resturants. A lot of families at this resort, which was nice because i did not want... More 

Was this review helpful? Yes 1
OasisHotelResorts, Director General at Oasis Palm Hotel, responded to this review

Dear guest, Thank you very much for sharing your experience with us and with the TripAdvisor community. We wanted to let you know that we are constantly renovating our facilities and amenities in order to provide a safe and comfortable environment in the room, thank you for giving us your point of view about them. We are glad to know... More 

1 review
3 of 5 stars Reviewed 5 days ago NEW via mobile

Vaca was fun! Food was bad! Enjoyed my last night thanks to Jose Ceballos at the snack bar. He got me and my friend drunk with really yummy drinks that actually taste really good! Thank you Jose! The staff were great also. Will return but not to this hotel. Thanks :)

Was this review helpful? Yes
OasisHotelResorts, Director General at Oasis Palm Hotel, responded to this review

Dear Guest, Thank you very much for sharing your reviews with us! It is good to know that you had a fun vacation. Thanks for highlighting our staff attention, we continually work with our staff so they can provide all our guests an outstanding service and of course we are going to congratulate the staff member you mentioned. We are... More 

Chicago, Illinois
1 review
4 of 5 stars Reviewed 1 week ago

The food was good; definitely be sure to branch out and try everything before picking your favorite. The rooms could use a bit of work as they weren't the best I've stayed at. What really put my trip over the top though was Victor, Pavel, and Jimmy in the cantina bar located near the main lobby!

Was this review helpful? Yes
OasisHotelResorts, Director General at Oasis Palm Hotel, responded to this review

Dear Garret, We feel good and really pleased with your comments. We love the fact that you liked the food and our personalized attention from the staff at our mexican cantina, of course we are going to congratulate the team members you mentioned for his outstanding work. Come back soon! Best regards. More 

London, Canada
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

We spent two weeks at the Oasis Palm not the Grand Oasis like the Sunwing site directs you to funny enough. I first of all want to thank Maribel at the front desk for moving our room from the 7th floor where the windows wouldn't open and the two double beds would have made a two week stay uncomfortable. We... More 

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OasisHotelResorts, Director General at Oasis Palm Hotel, responded to this review

Dear Guest, Thank you for taking the time to write your review. We are pleased to know that you liked the personalized service, our staff works hard to make our guests feel at home, we shall of course congratulate the members of our team that you have mentioned for their outstanding work, we would also like to mention that our... More 

Madisonville, Texas
2 reviews
4 of 5 stars Reviewed 1 week ago

The staff at the hotel was awesome. Even down to the maintence man. The rooms need some updates and the buffets were average. The bar that really stood out was the Cantina. Victor and Pauel behind the bar never missed a beat. Even when they were busy. The evening waiter Jimmy made sure you never needed anything. He was on... More 

Was this review helpful? Yes
OasisHotelResorts, Director General at Oasis Palm Hotel, responded to this review

Dear Kelly, We feel good and really pleased with your comments. We love the fact that you liked our personalized attention from the staff at our mexican cantina, of course we are going to congratulate the team members you mentioned for his outstanding work. Come back soon! Best regards. More 

Sydney, Australia
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Me and my Irish buddy's visited here for spring break. Couldn't fault the place everyone was very nice and the beer was even better. From meeting the Irish presidents son in the pool 'Dugs' to hanging out with all our new american friends the whole experience could not be faulted. The bar men came under pressure at times but handled... More 

Was this review helpful? Yes 2
OasisHotelResorts, Director General at Oasis Palm Hotel, responded to this review

Dear guest, Thank you for staying with us, it is great to know that you had a good spring break stay. Of course congratulate our team for their outstanding work with you and your friends. We are glad to know that you met interesting people at our resort and that you share laughs, fun and quality time here. To hear... More 

Grande Prairie, Canada
1 review
2 of 5 stars Reviewed 1 week ago

probably not a good time to visit this hotel at spring break as it waS WALL TO WALL teenagers running through hallways drinking and partying some guests werent as fortunate as us we had really only a couple of wake ups from the noise others had it every night/middle of the night seems this is a party hotel ..... also... More 

Was this review helpful? Yes
OasisHotelResorts, Director General at Oasis Palm Hotel, responded to this review

Dear guest, We would like to let you know that the concept of the hotel is hundred percent familiar, but due to the spring break season, the city has a significant occupancy of spring breakers. We offer you an apology for the inconvenience that the noise of the students may have caused. We hope you can visit our official website... More 

Pittsburgh, Pennsylvania
1 review
5 of 5 stars Reviewed 2 weeks ago

Had the absolute greatest spring break experience with my friends. Booked the deal through expedia with two different groups and got rooms right across the hall from one another with two double beds in each. The staff is genuinely kind and courteous all over the resort. From the moment my friends and I arrived at the breakfast buffet our first... More 

Was this review helpful? Yes
OasisHotelResorts, Director General at Oasis Palm Hotel, responded to this review

Dear guest, Thank you for staying with us, it is great to know that you had the best spring break experience and the staff took care of you. Of course congratulate the members of our team that you have mentioned for their outstanding work, we would also like to mention that our staff is prepared to give the same quality... More 

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