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All 174 Cancun hotels

Oasis Palm Hotel

3.0 of 5 Resort (All-Inclusive)   |   Blvd Kukulkan, Seccion C - Lote 1 | Zona Hotelera, Quintana Roo, Cancun 77500, Mexico (Formerly Oasis Palm Beach)
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51%
Ranked #98 of 174 Hotels in Cancun
A recent review
5 of 5 stars reviewed 3 days ago
Charlie968 Edinburgh, United Kingdom
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1,259 reviews from our community

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (202)
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English first
Edinburgh, United Kingdom
1 review
5 of 5 stars Reviewed 3 days ago NEW

Just back from a wonderful 2week break. We were a bit concerned about all the bad reviews for this resort which we read after booking, glad we did as we wouldn't have booked here if read beforehand. The hotel is kept clean and tidy the staff are constantly cleaning,sweeping and painting. It is very well located with its own private... More

Was this review helpful? Yes
Toronto, Canada
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago

I was at this hotel last week, This hotel does not know how to communicate with eachother let alone with customers. We received wrong information from employee of the hotel and ended up paying for it and Management did not help at all to sort the issue out they did not care at all. Maids broke my phone screen and... More

Was this review helpful? Yes 2
Pomona, California
Contributor
13 reviews 13 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago

As always the wonderful staff of Oasis Palm welcomed us with open arms. Mr. Rafael Briceno checked us in and was very kind and accomodating. We were even upgraded to balcony for free because of staying there before. Jorge the bell boy was very sweet and kind and had a big warm smile always. I want to thank personally the... More

Was this review helpful? Yes 2
Atención C, PR at Oasis Palm Hotel, responded to this review

Dear Guest, Thank you for your kind words, it gives us great pleasure to know that you had such a great time during your stay with us, it was an honor having you as a guest. We are proud to say we have a team always ready to give their best at all times to make every single one of... More

1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This was my and my family's first time in Cancun and we were expecting to have a great time, but what this hotel and its staff had to offer, outdid our stay and we are SO grateful. I did not come across a single rude staff member, they were all very courteous. The buffets have an excellent variety of food... More

Was this review helpful? Yes 5
Atención C, PR at Oasis Palm Hotel, responded to this review

Dear Guest, We are pleased your stay with us has motivated you to share such a great review about our hotel. Thank you for highlighting the qualities that made your stay unforgettable. We are glad you enjoyed the restaurants, facilities, entertainment and personalized service we offer. Our staff works hard to satisfy our guests so that they have amazing experiences.... More

Saint John, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

First off I would like to say I have been to Cancun about 8 times now. I have seen most attractions and downtown. If you have questions let me know anytime! Writing this review based on "YOU" never being to cancun before! Pros: Great food and drinks! The rooms were decent and everything worked. For Cancun this can sometimes be... More

Was this review helpful? Yes 1
Atención C, PR at Oasis Palm Hotel, responded to this review

Dear Guest, Thank you very much for sharing such kind comments with TripAdvisor readers, we are pleased you enjoyed your stay with us, it was an honor having you. We hope to have the opportunity of welcoming you in the future in our entertainment resort, so you can enjoy your vacations in Cancun with another concept. It would be a... More

nj
Reviewer
5 reviews 5 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Fist as we come in there's no air-conditioner!! Drunk people all over the hotel!! Food was ok typical American food burgers, fries and pizza! Breakfast buffet was good but, same menu everyday!! Rooms smelled especially the bathroom!THERE'S NO WIFI they want $30 a day! the hotel next door is called Grand Oasis which is the same owner but you may... More

Was this review helpful? Yes 3
Atención C, PR at Oasis Palm Hotel, responded to this review

Dear Tatiana, We are truly sorry for the inconveniences you encountered during your stay. We appreciate you taking the time to share your experience; this helps us know our areas of opportunity so we can provide better services to all of our guests. It is important for us to mention that our concept is completely familiar and we have a... More

New York City, New York
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Hello everyone i just want to let you know about this hotel . it was horrible . the food tasted disgusting . the service was really bad . the elevators were super small and didn't have air conditioning. i got confused and at first i thought it was the sauna. we was suffering from hunger because my mom was just... More

Was this review helpful? Yes 3
Atención C, PR at Oasis Palm Hotel, responded to this review

Dear Guest, We are truly sorry for the inconveniences you encountered during your stay; we appreciate the feedback which we have used to improve our service and facilities. It is important for you to know that every time you have a setback at the hotel you can contact our managers or customer service staff to solve any issues you might... More

New York City, New York
2 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 3 weeks ago

If you're deciding which hotel in Cancun to stay in, I will try and make this review into 2 parts; bullet points and in depth. For those who are skimming and those who are researching. PROS -All Inclusive Buffets and Restaurants (some require reservation) -All inclusive Drinks -A pool with a drink bar -Great beach -ABILITY TO UPGRADE TO THE... More

Was this review helpful? Yes 2
Atención C, PR at Oasis Palm Hotel, responded to this review

Dear Guest, We appreciate the time you took to share your comments with us. We sincerely apologize for the inconveniences you encountered during your stay. We wanted to let you know that there is a difference between both of our categories providing guests with different options. Our Oasis category provides guest access to a host of restaurants, bars and facilities,... More

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Great hotel don read all tha bad reviews people complaint to much about everything service excellent lot's of food and drinks and sushi bar the my only complaint the lobby doesn't have ac. And you have to pay for WI fi. Overall great family hotel for what I pay . I stayed back in 1999 when was cálida beach and... More

Was this review helpful? Yes 2
Atención C, PR at Oasis Palm Hotel, responded to this review

Dear Armando, Thank you for choosing our hotel during your visit to Cancun. We appreciate the time you have taken to share your experiences with us, this helps us know our strengths and weaknesses so we can provide a better service day by day. We hope we can see you once again in the future so you can enjoy the... More

Mickleton, New Jersey
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Our family was staying in this hotel for our five days vacation!,, it was a big disappointment for us. If u want to vacation in Cancun stay away from this place. This was the worst hotel ever that had the worst service ever! The food was nasty and and we did not have a lot of choices to eat. They... More

Was this review helpful? Yes 4
Atención C, PR at Oasis Palm Hotel, responded to this review

Dear Guest, First and foremost we would like to thank you for choosing us as hosts of your stay here in Cancun. We greatly appreciate your comments and will take these into account when making adjustments to our resort. We wanted to let you know that there is a difference between both of our categories providing guests with different options.... More

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Additional Information about Oasis Palm Hotel

Address: Blvd Kukulkan, Seccion C - Lote 1 | Zona Hotelera, Quintana Roo, Cancun 77500, Mexico (Formerly Oasis Palm Beach)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Oasis Palm Hotel 3*
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Also Known As:
Oasis Palm Hotel Cancun
Oasis Palm Beach Cancun
Oasis Palm Beach Hotel Cancun
Oasis Palm Cancun
Oasis Palm Beach Resort Cancun
Calinda Beach Cancun

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