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Oasis Palm

3.0 of 5
Hotel website
Blvd Kukulkan, Seccion C - Lote 1 | Zona Hotelera, Quintana Roo, Cancun 77500, Mexico (Formerly Oasis Palm Beach)
Oasis Palm
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Ranked #94 of 178 Hotels in Cancun
A recent review
3 of 5 stars reviewed 2 days ago
gaba-duenas Houston, Texas
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Houston, Texas
2 reviews
3 of 5 stars Reviewed 2 days ago NEW

The hotel its the average "what you pay its what you get" the food is ok, Enrique the bartender in the bar behind La palapa ( seafood rest.) Its a real cool dude but Amelia the Hostess of La palapa is rather rude and won't let you in even if you have been waiting in line 20min before time.

Was this review helpful? Yes 1
Olean, New York
2 of 5 stars Reviewed 5 days ago NEW

1. Air conditioning everywhere needs to be on HIGH and consistent. Never cool enough in room and common areas. Doors should be kept closed to allow ac to work. Elevators and hallways are not air conditioned. 2. Birds are cute and fun to watch but not when they get into food in the restaurants. 3. Bottled water should be free... More 

Was this review helpful? Yes 1
OasisHotelResorts, Director General at Oasis Palm, responded to this review

Dear Guest, We are truly sorry for the inconveniences you encountered during your stay; we appreciate the feedback which we have used to improve our service and facilities. Regarding your comments about the air conditioning, we passed this on to our maintenance department who have fixed this issue. We would also like to let you know that unfortunately the situation... More 

Travelers are raving about these Cancun hotels

Coolangatta, Australia
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

We booked this visit with a couple of friends, after the pictures shown we thought we had hit a winner. Unfortunately this is not the case. Here's the list of pros and cons: Pros - The service, all staff were amazing and deserve recognition for this - easy to book tours etc (although they are more expensive than booking elsewhere... More 

Was this review helpful? Yes 1
OasisHotelResorts, Director General at Oasis Palm, responded to this review

Dear Chris, We appreciate your comments and we are truly sorry we were not able to meet your expectations. We try to do our best to satisfy all of our guests by providing a wide variety of different services. We have forwarded your comments to the corresponding departments so that they correct the inconveniences you encountered and so that these... More 

Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

The food was average but had plenty of options to deal with. The bar was decent but what made it decent was that the two bartenders, Enrique aka kique and Armando made sure my cup was never empty :) they had great service skills and were very polite considering they were over worked! This place is more family oriented so... More 

Was this review helpful? Yes
OasisHotelResorts, Director General at Oasis Palm, responded to this review

Dear Angel, Thank you for choosing us as host of stay in Cancun. We appreciate your feedback on the areas we can improve; we always take our guests comments into account in order to exceed their expectations in the future. Also, we train our staff continually so that they can provide all our guests with the highest levels of service,... More 

1 review
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

I'm so glad I didn't listen to any of the negative reviews I read ! We're a family of 5 and we were all occupied and entertained the entire day during our week there. Our daily schedule went like this: 1. Try to get to breakfast early, like 8 am ( the breakfast buffet line around 9 or 10 is... More 

Was this review helpful? Yes 4
OasisHotelResorts, Director General at Oasis Palm, responded to this review

Dear Guest, Thank you for taking the time to share your thoughts and observations about our hotel and for choosing us as the host of your stay in Cancun. We are pleased to know that you enjoyed our activities and food services. We offer our apologies for the inconvenience you had with the lack of irons in the rooms, rest... More 

Houston, Texas
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

This was a good hotel for the price you pay. The rooms were clean and beds were comfortable. The beach area was clean and waist high for young children to enjoy. The staff is very nice and always happy to serve you. "The Cantina" is a great place to hang out and enjoy the evening. Their drinks are awesome! We... More 

Was this review helpful? Yes 2
OasisHotelResorts, Director General at Oasis Palm, responded to this review

Dear guest, It is great that the room that was assigned to you fulfill your expectations, as well as the beautiful beach and our staff attention, these are characteristics that we always care about providing our guests. We are glad you were able to experience our outstanding restaurants and Mexican cantinas and that you actually liked the different atmospheres of... More 

arkansas
Level Contributor
107 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We booked this trip for a quick get away and after reading the reviews we were a little skeptical. But I have to say I was pleasantly surprised. We travelled with a 10year old and a 7 year old. This hotel is at the at the end of the hotel zone and made it quite at night. It is also... More 

Was this review helpful? Yes 1
OasisHotelResorts, Director General at Oasis Palm, responded to this review

Dear Kyle, First of all, thank you very much for letting us know that you decided to experience the adventure by yourself and you did not let go ust by another travelers reviews. Thanks for your kind comments about our beach and pools! We hope you can come soon to keep enjoying its beauty. We have to say that one... More 

Mishawaka, Indiana
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I am a 50 year old woman that recently vacationed with my two daughters to this hotel and much to my surprise there was no elevator to bottom level where food and beach/ pool are. I think in the description it should be mandatory to state it is not a handicap friendly facility what so ever. Staff was very friendly... More 

Was this review helpful? Yes 3
OasisHotelResorts, Director General at Oasis Palm, responded to this review

Dear Lisa, Thank you for choosing us, We want to apologize because of the inconveniences at the facilities of the hotel, we are going to consider your suggestions to improve our public areas for future guests with the same condition. Thank you for highlighting our staff attention, they are aim to please you anytime if you you change your mind... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

When we got there we were happy our room was ready before 3:00 ... Rooms are tiny and not very functional ... And no balcony ! No fridge either so they leave you hot water ... The people who work here are all very friendly ... There are tons of stairs which we did not know about which they should... More 

Was this review helpful? Yes 2
OasisHotelResorts, Director General at Oasis Palm, responded to this review

Dear Crystal, Thank you for sharing your experience with us. It is pleasant that the check-in process was efficient we value your precious vacation time. We would also like to say that there are plans to install a new elevator on the Grand side, to avoid any inconveniences in the future. Thanks for letting us know that you were fully... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

This is our third time this year we are here in Cancun. So we are very familiar with what resorts here offer. My review is my honest opinion. Our room is good, we are in room 732, the air con works. But there is no fridge, you are given bottles of water but they are hot. The pool is kept... More 

Was this review helpful? Yes 1
OasisHotelResorts, Director General at Oasis Palm, responded to this review

Dear Guest, Thank you very much for sharing with the TripAdvisor community the experience you had with your family at our resort. We also wanted to thank you for recognizing the labor of our entertainment staff located at the pirate ship. They are trained to provide fun and unforgettable experiences during the days they assigned for the guests of the... More 

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