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Oasis Palm

Blvd Kukulkan, Seccion C - Lote 1 | Zona Hotelera, Quintana Roo, Cancun 77500, Mexico (Formerly Oasis Palm Beach)
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1 room 1 guest
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1,907 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (262)
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Green Island, New York
Level Contributor
3 reviews
2 of 5 stars Reviewed 3 days ago NEW

My husband and I were visiting oasis palm for our Honeymoon. We were there for 7 nights and we had requested a King bed and recieved 2 beds. We were on our Honeymoon, whatever in the world would make them think we would be ok with 2 beds?? When we asked the front desk for a king bed we were... More 

Was this review helpful? Yes
OasisHotelResorts, Director General at Oasis Palm, responded to this review

Dear Laurie, We offer our sincere apologies for the inconveniences you encountered during your stay with us. Even though, it’s heartwarming to hear that you were well treated by our staff members, and that they helped make your stay more pleasant. Our staff works really hard to make every single one of our guests feel at home and make sure... More 

2 reviews
3 of 5 stars Reviewed 5 days ago NEW

Hotel was nice but no a/c in lobby and elevators were extremely hot. The Staff that checked us in in the morning by the entrance 2 female employees were very rude when we tried to explain that my husband should have been booked in my room they tried charging us $3200 mexican pesos per night to be added he had... More 

Was this review helpful? Yes
OasisHotelResorts, Director General at Oasis Palm, responded to this review

Dear Liz, We are truly sorry for the inconviniences you and your husband encountered during you stay with us. Please accept our most sincere apologies for this. We appreciate you taking the time to share your experience; this helps us know our areas of opportunity so we can provide better services to all of our guests. Thank you for highlighting... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Cancun is a beautiful place. The hotel made our holiday exceptionally good. There is a great lively atmosphere and always something going on. Everybody is friendly and it is a very social hotel. The food is ok there is something for everybody, depending on how long you stay can get a bit tedious but you will not go hungry! The... More 

Was this review helpful? Yes 2
OasisHotelResorts, Director General at Oasis Palm, responded to this review

Dear Guest, Thank you for your kind comments. It give us a great pleasure to know that you enjoyed your stay with us as well as our facilities and location. It is gratifying to know that our guests enjoyed our daily shows and activities since we work really hard to provide an environment of entertainment to make sure they have... More 

Vancouver, Canada
2 reviews
2 of 5 stars Reviewed 1 week ago

Made a terrible mistake of going there with a family. Hotel was rated as 4* on one of the sites. In reality this is barely a 2.5* and the staff admits that. The chain has a neighbour Grand Oasis Palm hotel which is part of the same chain, but upon arrival the cost for an upgrade will be more than... More 

Was this review helpful? Yes
OasisHotelResorts, Director General at Oasis Palm, responded to this review

Dear Guest, Thank you for taking the time to share your thoughts about our hotel. It is a shame that you thought the food was limited. We are truly sorry we did not meet you expectations. We wanted to let you know that there is a difference between both of our categories providing guests with different options. Our first category... More 

Travelers are raving about these Cancun hotels

Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 1 week ago

My wife and I were going away to Cancun for 6 days to celebrate our 3 year wedding anniversary as well as to attend a friend's wedding in Cancun. We were very excited as we had never gone on a tropical vacation before. Our expectations were to stay at an all-inclusive resort that felt romantic, peaceful, and luxurious. I have... More 

Was this review helpful? Yes 3
OasisHotelResorts, Director General at Oasis Palm, responded to this review

Dear Guest, We are truly sorry you had an unpleasant experience during your vacations. Thank you for letting us know the inconveniences you had so we can enforce and improve the service, as your comfort and satisfaction is really important to us. Furthermore, we would like to let you know we are very devoted to our guests, and the staff... More 

San Juan, Puerto Rico
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Excellent for a family or a couple. Recently I stayed for a weekend (4 days and 3 nights) with my partner on the Oasis Palm Cancun, and the experience was very good. The hotel was at full capacity and the service was kind of slow, but Jessica and the staff at the front desk was really helpfull. The room was... More 

Was this review helpful? Yes 3
OasisHotelResorts, Director General at Oasis Palm, responded to this review

Dear Guest, We are pleased to greet you and at the same time thank you for choosing our hotel during your visit to Cancun. Thank you very much for sharing such kind comments with TripAdvisor readers, we are pleased you enjoyed your stay with us, it was an honor having you. We greatly appreciate all the suggestions you mentioned, they... More 

Jersey City, New Jersey
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed 3 weeks ago via mobile

Staff extremely rude at front desk, in particular an older Mexican lady. My shuttle left my family and I due to me waiting for her to check us out, (credit card machines not working) she didn't even care that we were left and asked me, "what do I want her to do, it's not her fault credit cards are down"... More 

Was this review helpful? Yes 3
OasisHotelResorts, Director General at Oasis Palm, responded to this review

Dear Guest, We are sorry to hear that we didn’t meet you expectations. We sincerely apologize for the inconveniences you encountered during your stay. We always recommend our guests to anticipate their departure, and take the time to make the check-out process in order to avoid these kind of situations. I ensure you that every observation you had given to... More 

Mustang, Oklahoma
Level Contributor
3 reviews
1 of 5 stars Reviewed 3 weeks ago

I just left this hotel today from a 5 night stay. I went with my husband, two kids, mother, and friends. 9 total. I will never stay at this hotel again. The price was attractive but you get what you pay for. Cons 1. It is hot everywhere. No ac inside except the rooms. They keep the doors and windows... More 

Was this review helpful? Yes
OasisHotelResorts, Director General at Oasis Palm, responded to this review

Dear Guest, First and foremost we would like to thank you for choosing us as hosts of your stay here in Cancun. We are truly sorry we did not meet your expectations. Thank you for letting us know the inconveniences you encountered so we can report them. We will pass this information on to our Housekeeping department so that they... More 

Cerritos, California
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago

The only good thing about this hotel is that it is on the beach. Other than that this place nothing to write home about. The food was horrible. I can understand we are not in the USA, but I am sure there could be better prepared food. Breakfast was doable. Dinner bad. The common areas, including the lobby, bars and... More 

Was this review helpful? Yes 2
OasisHotelResorts, Director General at Oasis Palm, responded to this review

Dear Guest, We appreciate the time you have taken to share your experience, the purpose of this feedback is to let us know our opportunity areas in order to make things better in the future. We are truly sorry you had an unpleasant experience during your vacations, but we wanted to take the opportunity to clarify some information. Many of... More 

Mexico City, Mexico
Level Contributor
25 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed 3 weeks ago

It's a nice hotel, one has to remember it's a four stars hotel. The location is good, right in the middle of the hotel zone. Not far away from the airport, downtown Cancun, and a lot of shopping centers. Right outside the hotel there is a bus stop and they have a very good system of taxi service in Cancun,... More 

Was this review helpful? Yes
OasisHotelResorts, Director General at Oasis Palm, responded to this review

Dear Guest, Thank you very much for sharing such kind comments with TripAdvisor readers, we are pleased you enjoyed your stay with us, it was an honor having you. We greatly appreciate all the suggestions you mentioned, they certainly help us improve in order to satisfy the expectations of our future guests the best way possible. We are pleased to... More 

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