We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Oasis Palm

3.0 of 5
Hotel website
Blvd Kukulkan, Seccion C - Lote 1 | Zona Hotelera, Quintana Roo, Cancun 77500, Mexico (Formerly Oasis Palm Beach)
Special Offer
Up to 50% Off!
Oasis Palm
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Ranked #93 of 178 Hotels in Cancun
A recent review
3 of 5 stars reviewed 5 days ago
phil b Pittsburgh, Pennsylvania
Write a Review

1,731 reviews from our community

Traveler rating
    365
    575
    375
    184
    232
See reviews for
606
536
25
13
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (248)
Date | Rating
  • English first
  • French first
  • German first
  • Hungarian first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (1731)
  • Mar-May only
    (507)
  • Jun-Aug only
    (382)
  • Sep-Nov only
    (321)
  • Dec-Feb only
    (521)
All months
Pittsburgh, Pennsylvania
1 review
3 of 5 stars Reviewed 5 days ago NEW

The rooms are average. no fridge no coffee machines. Have to go to restaurant for coffee 6:30am. No Mixed drinks til ten o,clock am. The restaurants food was horrible Eatin park or kings have better soup. No taste No bacon or has browns on a buffet for a couple days. They kept opening an closing the restaurants you didn't know... More 

Was this review helpful? Yes
OasisHotelResorts, Director General at Oasis Palm, responded to this review

Dear Guest, Thank you for staying with us. We are thankful with your review about our restaurants and snack bars, each one offers a unique concept and our main goal is to provide high quality food. We are really sorry for not meeting your expectations. We have read your comments about our restaurants and bars hours, we are going to... More 

New Britain, Pennsylvania
2 reviews
5 of 5 stars Reviewed 5 days ago NEW

My family of 6 stayed at the Oasis Palm in a Family Suite (2 connecting rooms) from May 1-8, 2015 and LOVED this place! I work in the travel industry and, I can tell you that I was a bit hesitant at first because to me, the Oasis name has always had a 'Party Central' stigma to it. But, not... More 

Was this review helpful? Yes
OasisHotelResorts, Director General at Oasis Palm, responded to this review

Dear Martha, Thank you very much for staying at the hotel, it was a pleasure to have you while you were in this beautiful city. Please accept our sincere apologies for the external promoters and the inconvenience you had while you stayed with us. We are glad that you enjoyed the Kid's club and that it allowed you to enjoy... More 

Manchester, United Kingdom
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Stayed for a week in feb 15. Was lucky to get an ocean view room which was amazing, massive bed and nice and clean. Restaurants were all nice and the service was excellent. Good sized pool and beach area with the beautiful blue sea to swim around in. Plenty of entertainment every night. Short bus ride from the shopping malls... More 

Was this review helpful? Yes 1
OasisHotelResorts, Director General at Oasis Palm, responded to this review

Dear Guest, Thank you for staying with us. It is good to know that you enjoyed the our pool/beach area. It is pleasant for us to know that you had an amazing time at the hotel and that the location allowed you to do your favorite touristic activities. We hope to see you soon so you can keep having memorable... More 

1 review
2 of 5 stars Reviewed 1 week ago

I stayed here with 7 other friends during spring break in the first week of March, we thought we had booked 'Oasis Cancun' which is another of their resorts but not this one. Upon arriving, we were notified that everyone under 25 had to purchase mandatory insurance because we were 'college kids' (this fee doesnt exist in any other month... More 

Was this review helpful? Yes
OasisHotelResorts, Director General at Oasis Palm, responded to this review

Dear guest, Thank you very much for sharing your reviews with us, we really appreciate it, It is not pleasant for us to know that the concierge and front desk service was not efficient, we are now trying to know what happened to prevent this situation in the future. We would also like to tell you that although we have... More 

Travelers are raving about these Cancun hotels

1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

23 of us stayed here. 16 came home with food poisoning and e.coli. Several are still suffering 3 weeks later. Anyone else get sick during 4/16 to 4/22?? No air conditioning in hallways, lobby and elevator. Rooms have a very musty smell which lingered in all our clothing. The staff was friendly.

Was this review helpful? Yes 3
OasisHotelResorts, Director General at Oasis Palm, responded to this review

Dear guest, Thanks for choosing us, it is a shame to know that part of your group has gastrointestinal problems. We have a certificate from the company E-glass that guarantees hygiene and quality of food and beverages. Also, periodically we perform bacteriological analyzes of both, food and beverages to ensure that the products we offer to our guests meet all... More 

1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

For all those doing proper research about their trip to cancun, this resort is 90% all Spanish. Most of the hotel staff also speak English but they will greet you in Spanish first because it is mostly locals who stay here. There is also a very loud mexican mariachi band that plays every night for at least 4 hours, entirely... More 

Was this review helpful? Yes 2
OasisHotelResorts, Director General at Oasis Palm, responded to this review

Dear guest, Thank you for choosing us, it was a pleasure to host you. We would like to say that this hotel is known as "The mexican resort" even so we have been strengthening the phraseology in English on the departments that involve guest service to improve their communication and dealings with the guests. We are truly sorry to hear... More 

2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Recently I was at Oasis Palm with my wife and all I can really say is amazing! The food is delicious, freshly made and served fresh. The staff is amazing, friendly, caring and willing to go above and beyond. I had an issue with Travelocity booking my trip for my wife and I, hotel manager Rafael went above and beyond... More 

Was this review helpful? Yes
OasisHotelResorts, Director General at Oasis Palm, responded to this review

Dear Guest, We are truly thankful with your review. It makes us feel happy that you enjoyed the food and beverages that we serve in our hotel and we are pleased to know that you liked the personalized service, our staff works hard to make our guests feel at home. Of course we are going to congratulate our manager for... More 

Ottawa, Canada
2 reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 2 weeks ago

(Stayed April 23rd to April 30th) This is a long and complicated story where a group of 12 including myself were utterly buggered about by Nexus and Sunwing. My group and I that traveled to Cancun to enjoy a week of celebrations after graduating from our university program wanted nothing more but to relax on the beach with a cerveza... More 

Was this review helpful? Yes 7
OasisHotelResorts, Director General at Oasis Palm, responded to this review

Dear guest, Thank you very much for choosing this resort to spend your vacation in Cancun. We are really sorry to hear that you have problems with the travel agencies that you mentioned and the perceived behavior of their representatives as well as the insufficient information provided to you. Unfortunately we cannot modify the attitude showed to you while you... More 

Riverside, California
Reviewer
4 reviews 4 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Booked the Oasis Palm from April 26 through May 2nd. I'm not going to trash the place although there are a lot of negative reviews. Yeah the place is ok in my perspective. Although a face lift wouldn't hurt. We upgraded to an ocean view room upon arrival for an additional cost. We were on the eight floor which gave... More 

Was this review helpful? Yes 1
OasisHotelResorts, Director General at Oasis Palm, responded to this review

Dear Guest, Thank you so much for this review and for all the observations you made in it, is very important for us to understand the perception you got from the hotel in order to improve and offer better facilities and services and honest reviews as yours are really important for this process, we really want to thank you for... More 

Cicero, New York
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Resort had few positives. Always out of towels for the beach. Food same all the time, fair Quality. No refrigerators in the room, warm limited water every day. Alcohol served poor quality, no whiskey just very poor scotch. Employees are hard to understand, and they pretend they don't understand when you have an issues. No non motorized sports as advertised.... More 

Was this review helpful? Yes 4
OasisHotelResorts, Director General at Oasis Palm, responded to this review

Dear Guest, We are very sorry to know you qualify your experience at the hotel as "Terrible" we work hard to meet your expectations and we apologize for not achieve that goal. It is important to point out that we offer 6 different restaurants and 6 bars that aim to cater to all tastes and we are very sorry that... More 

Questions? Get answers from hotel staff and past guests. Ask a question

1,675 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (1193)
Viewed
Hotel & grounds (231)
Viewed
Family/play areas (39)
Viewed
Room/suite (90)
Viewed
Pool/beach area (352)
Viewed
View from room (94)
Viewed
Dining (113)
Viewed
Bathroom (28)
Viewed
Business center/function rooms (3)
Viewed
0:48
Videos (2)
Viewed
Other (241)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (456)
Viewed
Amenities (159)
Viewed
Beach (31)
Viewed
Pool (33)
Viewed
Restaurants and Bars (87)
Viewed
Standard Ocean View Room (51)
Viewed
Standard Ocean View Room with Flat Screen (45)
Viewed
The Hotel (50)

Management photos: Courtesy of the property manager

Viewed
All management photos (26)
Viewed
Family/play areas (3)
Viewed
Hotel & grounds (5)
Viewed
Pool/beach area (8)
Viewed
Dining (4)
Viewed
Room/suite (1)
Viewed
Other (5)
Check In Check Out
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities