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Oasis Palm

Blvd Kukulkan, Seccion C - Lote 1 | Zona Hotelera, Quintana Roo, Cancun 77500, Mexico (Formerly Oasis Palm Beach)
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1 room 1 adult
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Oasis Palm
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2,128 Reviews from our TripAdvisor Community

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Toms River, New Jersey
Level Contributor
44 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 stars Reviewed yesterday NEW

We came from another resort and only spent two nights here. When I booked through Orbitz I thought I was booking a 4 star resort. WRONG! In my opinion it's not even a 3 star resort. The lobby when we checked in didn't have any lights on and it was dark and crowded with lots of people checking out and... More 

Helpful?
Thank NonniMc
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 days ago NEW

Upon check in we were told we were upgraded to the 5 star Oasis Grand Cancun which appeared to be a great start to your vacation. Then it was explained to us that we could only use specific restaurants and bars on the other side of the resort. Our travel agent said we would have full use of all the... More 

Helpful?
1 Thank Chris A
OasisHotelResorts, Director General at Oasis Palm, responded to this review

Dear Chris, Thank you for take the time to write your experience. We are truly sorry for the misunderstanding that you had with your travel agent. As we specified in our official page, there are two categories at this resort, each one of them offers different options for our guests. Please accept our sincere apologies for the external promoters and... More 

Travelers are raving about these Cancun hotels

Montreal, Canada
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed 5 days ago NEW via mobile

If I could give minus stars here, I would. I decided to have a little fun here, I used the alphabet. Yes, I took a little liberty with X, hard to find words for that one, lol. Overall, you get what you pay for. Down for march break and don't care, this is the place for you. I am returning... More 

Helpful?
3 Thank Bruce_H29461
OasisHotelResorts, Director General at Oasis Palm, responded to this review

Dear guest, We regret not having met your expectations in our areas of bars, cleaning, entertainment or with our ascent and descent at the hotel. We are pleased that you have had a holiday full of sun sand and blue sea, this destination has so much to do on sunny days. Sorry if our restaurants Showed a high occupation, Which... More 

Hull, Massachusetts
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago

Room was clean, staff was nice. Food was not that good but you can pay extra and eat on the other restaurants on the resort. Drinks were mixed with water, no alcohol on it. Good spa and massages. I would give a 3 stars for this resort.

Helpful?
1 Thank Denise M
OasisHotelResorts, Director General at Oasis Palm, responded to this review

Dear Guest, Thank you very much for sharing your reviews with us. Please accept our apologies for not satisfying your needs during your stay, we wanted nothing but your comfort and satisfaction, we hope we can have a higher rate the next time you visit us. We want to mention that we are always looking-for to provide our guests a... More 

2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 1 week ago

We booked our Hoilday through the Hoilday Place for my husband 65th birthday The hotel was ok if you came from South America It does not cater for guest from U.K OR IRELAND The hotel staff were excellent We paid a upgrade for a room with a balcony £240 None of the room have tea or coffee facilities or fridge... More 

Helpful?
Thank lizzie moore m
OasisHotelResorts, Director General at Oasis Palm, responded to this review

Dear Guest, First of all we wanted to thank you for your comments. Thank you very much for all your suggestions about the tea and coffee facilities, and also about the internet service, we are going to consider them to improve in the corresponding departments. We extend a sincere apology for the inconvenience, contact us if you need any additional... More 

Niagara Falls
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 1 week ago

Was an interesting experience. I feel this hotel was badly represented by Sunwing. It was adverrtized that this Hotel has 15 restaurants. When booked through Sunwing there was no metion the color of wrist band or room difference. When we arrived we received orange wristbands for our room, and were given a list of the restaurants included in our package.... More 

Helpful?
4 Thank Michelle C
OasisHotelResorts, Director General at Oasis Palm, responded to this review

Dear Guest, Thank you for choosing our resort and stay with us during your vacations in Cancun. We are always looking-for to provide our guests a variety of food and drink options to satisfy their every need, it is a shame that we did not meet your expectations in this point, in part because of your health condition. We would... More 

Newmarket, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

We loved our vacation here! The staff was (with one exception) always friendly and helpful! The big downsides for us were the up selling and the lack of night life on site. We got upgraded to a room on the Grand side but were told we would have to pay an additional $328 usd to get all of the features.... More 

Helpful?
2 Thank Mimo142
OasisHotelResorts, Director General at Oasis Palm, responded to this review

Dear guest, Thank you for choosing us, and for taking the time to share your experience. Your opinion and suggestions are really important for us. We want to let you know that we are now introducing our disco nights at our main salon, from 10 pm to 2 am with music and drinks available for the party lovers. Feel sure... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

This hotel has many things that you have to pay for even though it is "all inclusive" from using the Internet from 2 places to eat that are included with are buffet if your a vegetarian your going to the wrong place to eat you even have to pay for the safes that where supposed to be all inclusive did... More 

Helpful?
2 Thank Jimmy M
OasisHotelResorts, Director General at Oasis Palm, responded to this review

Dear Jimmy, Your opinion is very important for us, thank you for sharing your experience. Despite we are an all-inclusive resort, there are some amenities that generate an extra charge such as the WiFi as stipulated in our official website, we are truly sorry for the inconveniences this may caused you. We would like to remind you that there are... More 

Ottawa, Canada
Level Contributor
43 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This is a review of the resort and the following resort restaurants and bars: Los Agaves, Dos Lunas buffet, La Bamba and Makitaco. This is three plus star resort. Considering the very low price we paid to visit the Oasis Palm, we received our money's worth. From my week-long experience, it was the staff that made this resort as good... More 

Helpful?
4 Thank Ken_in_Orleans
OasisHotelResorts, Director General at Oasis Palm, responded to this review

Dear Ken, Thank you for choosing our resort and stay with us during your vacations in Cancun with your loved one. We have to say that one of our main goals is to keep our guests comfortable. We are sorry to read that the accommodations of the room that was assigned to you, did not fulfill your expectations. It is... More 

Portsmouth, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago

after spending months caring for a sick relative and saving Hard for this trip I didn't expect to come away feeling violated! how totally devastated to find that the room cleaners sneak in and help themselves to your belongings in a very discreet way on the departure day. Even more upsetting is that the hotel refuse to accept concrete evidence,... More 

Helpful?
3 Thank Jo W
OasisHotelResorts, Director General at Oasis Palm, responded to this review

Dear guest, Thank you for choosing our hotel during your visit to Cancun. We really appreciate the time you have taken to share your experience with us, thank you for highlighting your inconvenience. In regards to the inconvenient at your room, we would want you to know that we take any report of robbery extremely seriously and carry out the... More 

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