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Oasis Palm

3.0 of 5
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Blvd Kukulkan, Seccion C - Lote 1 | Zona Hotelera, Quintana Roo, Cancun 77500, Mexico (Formerly Oasis Palm Beach)
Oasis Palm
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Ranked #92 of 178 Hotels in Cancun
A recent review
4 of 5 stars reviewed 2 weeks ago
Kman I New Jersey
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1,797 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Spruce Grove, Canada
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed yesterday NEW

We stayed here with our young son in Jan of 2012. We booked a last minute deal for this "4 star hotel". We had a terrible stay. The buffets had no selection, same food day after day. We booked one al a carte at the seafood place and it was just ok. Our first room had black mould in the... More 

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Level Contributor
2 reviews
2 of 5 stars Reviewed 3 days ago NEW via mobile

Our family, husband myself and sons, just returned from vacation where we stayed at the Oasis Palm all inclusive. Not impressed with food, rooms were small, safe was not included in price, no refrigerator, beach was very small. Would not stay there again.

Was this review helpful? Yes 1
City of Industry, California
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Let me start by saying, that this is my second time in Cancun First i stayed at the IBEROSTAR and it was a 180 % difference, First the Positive remarks The hotel staff was great, they were very friendly The Concierge service was great. Maid service was good Beach was very nice ( small but well kept ) The Negatives... More 

Was this review helpful? Yes 4
OasisHotelResorts, Director General at Oasis Palm, responded to this review

Dear Guest, Thank you very much for sharing with the TripAdvisor community the experience you had with your family at our resort. We also wanted to hank you for recognizing the labor of our concierges, housekeeping and the hotel staff in general located at our public areas; They are trained to provide fun and unforgettable experiences with our guests during... More 

New Jersey
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Me and my girlfriend stayed at the Oasis Palm from 6/5-6/11. Overall the experience was pretty positive. Oksana was very awesome and gave us a good overview of what our all inclusive package included. Also, Herman the bartender at the Cafe bar was also very good. He was quick and efficient with every order, and it was always done with... More 

Was this review helpful? Yes 1
OasisHotelResorts, Director General at Oasis Palm, responded to this review

Dear Guest, We are pleased to know that you had an amazing time with us in Cancun since the minute you arrived! It is good to know that you had fun and enjoyed our coffee, all served with personalized attention at our facilities, we shall of course congratulate the team members you mentioned for their outstanding work, we would also... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

I loved my stay at oasis Palm it was truley unforgettable, Antonio Quintero was so HELPFUL, he made our stay so much more better by him being apart of the activities & involving us and personalizing our stay he is great.

Was this review helpful? Yes 1
OasisHotelResorts, Director General at Oasis Palm, responded to this review

Dear guest, Thank you for choosing us, and for taking the time to share your experience. Feel sure that we will congratulate the members of our team that you have mentioned. Our entertainment staff aims to make all our guests to live a unique and fun experience. We hope to see you soon again. Best regards. More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

These trip was a wedding gift to us and was perfect for the budget for being booked. All inclusive is literally all inclusive amazingly surprised on free drinks not just soda but alcoholic drinks as well!!! The buffet well my husband was real upset about the food variety. I however understand that it's free and is feeding masses ..so I... More 

Was this review helpful? Yes 1
OasisHotelResorts, Director General at Oasis Palm, responded to this review

Dear Guest, Thank you very much for sharing your reviews with us. We want to mention that we are always looking-for to provide our guests a variety of food and drink options to satisfy their every need, it is a shame that we did not meet your expectations and your expectations and the expectations of your husband in this point.... More 

Las Vegas, Nevada
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The oasis Palm hotel was great, its worth the money spent, just on the food alone.Me and my wife did an all inclusive stay ( includes food and open bar ) for 4 nights and 5 days for a cot of 600.00 per person which included a flight from las vegas through "cheapcaribbean.com" They had 3 restaurants of which 2... More 

Was this review helpful? Yes 1
OasisHotelResorts, Director General at Oasis Palm, responded to this review

Dear Guest, Thank you for staying in our resort during your vacation in Cancun. We really liked the fact that you enjoyed our entertainment activities. It is pleasant to know that you enjoyed the food served in our seafood restaurant, our chefs and cooks are always innovating to offer the best dishes for our guests to enjoy. We hope you... More 

Aurora, Colorado
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

The facility could definitely use some serious renovations or updating. Some staff were better than others but all were very nice and welcoming from Abraham the bell boy to Rudolfo who served us drinks by the pool. Special shout out to everyone that works at Nori, Domingo, Facundo and most importantly, Eduardo!!! They get really busy but try their hardest... More 

Was this review helpful? Yes 1
OasisHotelResorts, Director General at Oasis Palm, responded to this review

Dear guest, It is great to know that you enjoyed our mexican-japanesse sushi fusion and the personalized attention received in this restaurant. Of course we are going to congratulate our team members for their outstanding work, we cannot wait to bring you more surprises on your next vacation. Best regards. More 

COMMERCE CITY, CO
1 review
4 of 5 stars Reviewed 3 weeks ago

We had dinner at XTABENTÚN Restaurant several nights. Our server, Daniel Ara Castro, was one of the most attentive servers. He went out of his way to give our family Aloe Vera leaves for our sunburns.

Was this review helpful? Yes
OasisHotelResorts, Director General at Oasis Palm, responded to this review

Dear Guest, Thank you very much for choosing our hotel to spend your family vacation in Cancun. We are extremely happy to know you were able to enjoy our wide variety of food and drinks available at the hotel. Best regards. More 

London, Canada
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 4 weeks ago

My friend and I decided to have a girls' getaway here for a week in February. For the most part I enjoyed this hotel and I would recommend it for anyone looking to get away for cheap but not expecting the highest quality. Food/Restaurants: The food was average and I could always find something to eat (I am a pretty... More 

Was this review helpful? Yes 3
OasisHotelResorts, Director General at Oasis Palm, responded to this review

Dear Lisa, Thank you for your kind comments, it is amazing to know that you enjoyed the beautiful beach we have at the hotel. It is good to know that you enjoyed the quality food and beverages that we serve in our different restaurants throughout the hotel, we are constantly trying to offer a unique concept in each one. Thanks... More 

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