My wife and I and another couple spent the week and found the facility great overall. The on- site restaurant was great. We got the breakfast package and were very pleased with the buffet quality and variety. Other meals were also excellent and priced reasonably. The rooms were very nice, well furnished and exceptionally clean with great daily housekeeping service.... More

We only stayed one night here but it was great. We had just come from a bad hotel the Royal Sunset, so this place was a palace in comparison. The pool was nice, the beach was nice. The restaurant was moderately priced and the food was ok, not awesome. They had great pina coladas and a nice happy hour. Our... More

After reading some of the theft comments on here, we were very nervous, and went into it with low expectations. Maybe, as a result, it turned out much better than we expected. We were 3 adults and 2 children in a 1 BR. The 1BR was 745 sq ft. Full kitchen (microwave, stove, fridge/freezer, and plates/pots/utensils. 2 flat screen TVs... More

We went to El Mortero restaurant as 1 of the sales staff recomended it and they gave us a discount card and arranged our transportation to El Mortreo. The waiter at the restaurant said they did not take cash so I had to give them my credit card. Evidently the waiter wrote my number down and gave it to someone... More

My wife and I took our grown daughters and their husbands for a week stay October 23-30, 2010. We had three rooms. A hotel employee stole my laptop, all my credit cards and $1600.00 from my wallet. The guest services manager (Jesus Arteaga) said "our employees are human and they will steal from you if you do not use the... More

This was our first vacation to Cancun. Resort located in Hotel Zone. Shopping and restaurants within walking distance. Felt very safe. Used the bus system to go downtown and to port to go to Isla Mujeres. The staff was wonderful! Service was great! I would recommend this resort! More

I booked a reservation for this hotel based on Orbitz rate as a 4 stars hotel, when we got to the hotel we were very dissapointed, there was a death birt in the balcone, a band aid on the floor, the floors are old, the smell was like an old structure. We ate dinner at the restaurant we all got... More

Took a trip with wife and 34 year old daughter. Second stay there in two years. She had her own room. She had money taken from her room two days in a row. Was not sure the first time but counted it just to be sure after the first time. When she came back from all day trip the second... More

I had an excellant time at the Fiesta Americana! The only thing I didn't like was the lobby/lounge. They had huge Mexican flags hanging from the wall,& it didn't seem well organized,but everything else was great! I thought the rooms were nice and clean,also that the maids came in and cleaned everyday.The pool wasn't too cold nor too hot. Oh... More