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Fiesta Americana Villas Cancun

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Seccion A, lote 3 Km. 8.5, Boulevard Kukulkan, Cancun 77500, Mexico
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Fiesta Americana Villas Cancun
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Fiesta Americana Villas Cancun
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525 reviews from our community

Traveler rating
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    76
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Murrieta, California, United States
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

We had a very nice 10 day vacation in complimentary upgraded room overlooking the beautiful pool and grounds. The concierge was most helpful and gave us drink and appetizer coupons to various restaurants they recommended. It's a smaller resort so they didn't have a lot of restaurants to choose from but the one they had was pretty good; however it... More 

Was this review helpful? Yes 2
Roberto I, General Manager at Fiesta Americana Villas Cancun, responded to this review

I am really glad to know that our facilities and our services fulfilled your expectations. I look forward to having the opportunity of serving you during your next visit to the beautiful beaches of Cancun, if there is anything else that we could do for you, please let us know. General Management Fiesta Americana Villas Cancún More 

London, United Kingdom
Contributor
16 reviews 16 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed 4 weeks ago

One the one hand this place had all the elements of a perfect stay: stunning beach, lovely room, great pool. As is often the case with big resorts, the initial impression and the end experience are often poles apart. A few things worthy of note: 1. The idyllic beach front ambience is somewhat compromised when the hotel pool bar (located... More 

Was this review helpful? Yes 3
Westport, Wisconsin, United States
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed April 13, 2015

So many hotels and vacation rentals in Cancun are large and crowded. Loud partying pools are not our style. This was our sixth stay and the six of us enjoyed it so much. Everyone had there own space and bathroom, and the living room and kitchen were stocked well. There is a new supermarket just a few blocks away, so... More 

Was this review helpful? Yes 5
Roberto I, General Manager at Fiesta Americana Villas Cancun, responded to this review

It has been very pleasant to know that our facilities and location made your stay a memorable experience. I look forward to serving you again, if there is anything else that we could do for you, please let us know. General Management Fiesta Americana Villas Cancun More 

Mexico
Top Contributor
124 reviews 124 reviews
35 hotel reviews
127 helpful votes 127 helpful votes
3 of 5 stars Reviewed April 8, 2015

My family and I stayed at this hotel for second time. The first time we stayed here we really enjoyed everything, but unfortunately this time we discovered that the hotel needs urgently to care more about details. Details can make the difference between a memorable stay and a regular one. The hotel has a privileged location, within walking distance to... More 

Was this review helpful? Yes 8
Roberto I, General Manager at Fiesta Americana Villas Cancun, responded to this review

I am truly sorry about all these issues during your staying; please accept my most sincere apologies. I assure you that we will be taking corrective actions in order to avoid any similar situations in the future. We appreciate you taking the time to share with us your thoughts and concerns. Your comments allow us to concentrate our efforts in... More 

Birmingham, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed March 29, 2015

I don't understand the bad reviews for this hotel, because we found it amazing! We just went for self-catering. Pros: The staff are very helpful: from the front desk to the ticket rep (Omar) who is great The hotel is very clean The cleaner went beyond her job description and even washed our dishes and greeted us with a welcome... More 

Was this review helpful? Yes 4
Roberto I, General Manager at Fiesta Americana Villas Cancun, responded to this review

I am really glad to know that you spent a wonderful vacation at FA Villas Cancun, I will let our staff know your comments, specially with Omar; I am sure this will motivate all of us to keep searching excellence. Regarding the internet service, I would like to let you know that the outsourced supplier has taking corrective actions, so... More 

Anaheim, California
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 20, 2015

Been going there for years great service, very friendly people and very clean rooms. Centrally located near malls and restaurants, you do not need to go further. You can walk to all these places. The beach is super friendly and calm. lot's of watersports activities. Ricardo and Roxy from Los Angeles

Was this review helpful? Yes 1
Roberto I, General Manager at Fiesta Americana Villas Cancun, responded to this review

I am really glad to know that you spent a wonderful time and our service did please you. We look forward to having the opportunity of serving you again, if there is anything else that we could do for you, please let us know. General Management Fiesta Americana Villas Cancun More 

Howell, Michigan
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 3, 2015

We stayed her for 6 nights and it was amazing! The room was huge, very clean, and had two balconies that were very nice during the day to sit and look at the ocean. The staff was super friendly and very helpful. We used Best Day travel to get us to the hotel and I would recommend them as well... More 

Was this review helpful? Yes 3
Roberto I, General Manager at Fiesta Americana Villas Cancun, responded to this review

I would like to thank you for taking the time to share your experience. We are glad to know that you had a nice experience at the resort and that our food and beverages did please you. I look forward to having the opportunity of serving you as you deserve, during your next visit to the beautiful beaches of Cancun,... More 

Contributor
16 reviews 16 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed March 1, 2015 via mobile

Just returned from a nine day stay at Fiesta Americana Villas. I really enjoyed the stay. The check in process was easy and fast. The room was very spacious and clean. One thing that I really enjoyed was how comfortable the bed was. The kitchenette had everything needed in case you wanted to cook. The privacy doors between the rooms... More 

Was this review helpful? Yes 3
Roberto I, General Manager at Fiesta Americana Villas Cancun, responded to this review

We appreciate you taking the time to share with us your remarks. Your comments allow us to concentrate our efforts in those areas in which we can still improve our service levels aiming at a more pleasant stay for you. We look forward to having the opportunity of serving you, during your next visit to the beautiful beaches of Cancun,... More 

Contributor
19 reviews 19 reviews
16 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed February 20, 2015 via mobile

I normally give good reviews, and I definitely had a great time....but there were a few things that were pretty annoying. I will start with the good: -The rooms are huge and all have balconies -Almost everyone in the staff that we encountered were friendly and helpful -The wifi in the rooms worked really good -The restaurant food was really... More 

Was this review helpful? Yes 11
Roberto I, General Manager at Fiesta Americana Villas Cancun, responded to this review

Following up on your comment, it is important to let you know that we are managed in a concept of a Vacation Club so we have been running 100% occupancies and some maintenance works cannot be postponed since they are focused to maintain the image of the property in optimum conditions. I am truly sorry to know this situation affected... More 

Gladwin, Michigan
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 19, 2015

Had an amazing week (2-6 to 2-13-15). From the minute we checked in, Carlos Gomorra made sure we were happy with our room! We have been to Fiesta Americana Villas Cancun approximately 10 times. We love this place. Smaller than most of the huge hotels in the hotel zone but that is what we like! The new grocery store very... More 

Was this review helpful? Yes 3
Roberto I, General Manager at Fiesta Americana Villas Cancun, responded to this review

I am really glad to know that you spent a wonderful stay in Cancún, and would like to thank you for your time and trust in Fiesta Americana Villas Cancún. I will pass your congratulatory message with our staff, I am certain this motivates all of us to keep searching for excellence. We look forward to having the opportunity of... More 

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