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Fiesta Americana Villas Cancun

#66 of 178 Hotels in Cancun
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Seccion A, lote 3 Km. 8.5, Boulevard Kukulkan, Cancun 77500, Mexico
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Fiesta Americana Villas Cancun
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553 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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    (553)
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POWAY
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

We stayed in a studio which is really a hotel room with a coffee maker, sink, and refrigerator. Do not expect to prepare any food in a studio. Should have called it a double room. That said, the hotel grounds were nice and well maintained. The restaurant is right on the beach. You go from table to walking in the... More 

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Ciudad Madero, Mexico
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

This is a small hotel very well located. This is 100% family oriented hotel.. expect a lot of kids and none spring breakers. This is a good choice if you want a quiet and discreet hotel with a quality of the Fiesta Americana Brand.

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Roberto I, General Manager at Fiesta Americana Villas Cancun, responded to this review

I am really glad to know that you spent a wonderful vacations and our facilities fulfilled your expectations. We look forward to having the opportunity of serving you, during your next visit to the beautiful beaches of Cancun, if there is anything else that we could do for you, please let us know. General Management Fiesta Americana Villas Cancun More 

houston
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 1 week ago

Recently stayed in a 2 bedroom unit here. The stay was fine as long as you know what to expect. We loved having all the space. The room itself was clean but this is an older complex so don't expect brand new tubs, hair dryers , paint, etc. this is also a smaller complex so the crowds aren't here, which... More 

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Roberto I, Director General at Fiesta Americana Villas Cancun, responded to this review

We appreciate you taking the time to share with us your thoughts and concerns. Your comments allow us to concentrate our efforts in those areas in which we can still improve our service levels aiming at a more pleasant stay for you. I look forward to having the opportunity of serving you, during your next visit to the beautiful beaches... More 

Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

When we first arrived to our room at Fiesta Americanas, the stench hit us right at the door. It smelled wet and moldy with the attempt to cover the odor with air freshener. We immediately requested a new room and couldn't get one for 2 days due to the hotel being full. We were told when we came back from... More 

Was this review helpful? Yes 2
Roberto I, Director General at Fiesta Americana Villas Cancun, responded to this review

I am truly sorry to know that our service did not fulfill your expectations, please accept my most sincere apologies. I assure you that we will be taking corrective actions in order to avoid any similar situations in the future. We appreciate you taking the time to share with us your thoughts and concerns. Your comments allow us to concentrate... More 

Queretaro, Mexico
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This is one of the Mexican hotel chains I enjoy to stay, because the standard of service is high and great, but in cancun the prices are exorbitant, if you ask for a "ojo rojo" that is beer with clamato, it can cost you 100 Pesos, the all inclusive breakfast $290. Maybe is cancun but I think that the high... More 

Was this review helpful? Yes 2
Roberto I, General Manager at Fiesta Americana Villas Cancun, responded to this review

I am truly sorry to know about the attitude of Spa Manager, please accept my most sincere apologies. I assure you that I have ask to our concessioner to take corrective actions in order to take up again the friendly attitude we need in this department. Certainly, our prices were added with 5%, due to a Mexican law the VAT... More 

Tyler, Texas
Level Contributor
117 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I enjoyed my recent stay at Fiesta Americana Villas Cancun. The entertainment staff was fun and the location of the property is close to everything from shopping, to groceries, tours, and entertainment. I had a little trouble communicating since most of the staff spoke only Spanish. The housekeeper was excellent!!! Would stay there again. Nice resort for families with small... More 

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Roberto I, General Manager at Fiesta Americana Villas Cancun, responded to this review

I am really glad to know that you spent a wonderful time in our facilities and our services did please you. In relation to the language, I would like to recommend you to let us know about your request and/or questions calling to Guest Service department (Ext. 0) available during 24/7; they will be more than happy to assist you.... More 

1 review
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed May 29, 2015

First off, if you arrive early to this establishment; you do not get to check in early. Mind you we were a group of 14 ladies. There for a bachelorette celebration. The resort itself is gorgeous. The staff were mediocre. When I say mediocre I mean they were not attentive as I would like them to be. Not being able... More 

Was this review helpful? Yes 6
Miami, Florida
1 review
5 of 5 stars Reviewed May 28, 2015

Last year we felt like kings from the moment we arrived. The promotional package received was very economic for the amazing accommodation and top of the list customer service. Beach service was great. Rafaela was our server most of the time, that girl really knows how to treat people. We're even thinking in returning to this hotel in Cancun this... More 

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Roberto I, General Manager at Fiesta Americana Villas Cancun, responded to this review

I am really glad to know that you spent a wonderful time in our facilities. Also, it has been a pleasure for me to share your congratulatory words to Rafaela, I am certain this motivates all of us to keep searching for excellence. We look forward to having the opportunity of serving you again, if there is anything else that... More 

Newnan, Georgia
Level Contributor
23 reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed May 26, 2015

We booked this vacation through our timeshare company HGVC. I read all of the reviews and it was favorably reviewed. We chose a 1 bedroom with kitchen. This timeshare is 35 years old and while it has been updated somewhat and every attempt is made to keep it spic and span, but it needs to continue its modernization. 1. The... More 

Was this review helpful? Yes 1
Roberto I, General Manager at Fiesta Americana Villas Cancun, responded to this review

I am truly sorry about all these issues during your staying, please accept my most sincere apologies. I assure you that I have been taken corrective actions in order to avoid any similar situations in the future. Certainly, our facilities are not new; nevertheless it is important to inform you that we are working to maintain the image and operation... More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 23, 2015

Smaller, family oriented location. Beach was good and no trash. Small restaurant but good food. Great grocery store within walking distance along with shopping. Very central location. Activities for all. Not all inclusive but we had a kitchenette and 8 people and we're not crowded. Each bedroom had its own bathroom and ocean view balcony which everyone loved.

Was this review helpful? Yes
Roberto I, General Manager at Fiesta Americana Villas Cancun, responded to this review

I am really glad to know that you enjoyed our activities and our facilities fulfilled your expectations. We look forward to having the opportunity of serving you, during your next visit to the beautiful beaches of Cancun, if there is anything else that we could do for you, please let us know. General Management Fiesta Americana Villas Cancun More 

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