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Fiesta Americana Villas Cancun

3.5 of 5 Seccion A, lote 3 Km. 8.5, Boulevard Kukulkan, Cancun 77500, Mexico
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Fiesta Americana Villas Cancun
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Fiesta Americana Villas Cancun
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494 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Contributor
19 reviews 19 reviews
16 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 1 week ago NEW via mobile

I normally give good reviews, and I definitely had a great time....but there were a few things that were pretty annoying. I will start with the good: -The rooms are huge and all have balconies -Almost everyone in the staff that we encountered were friendly and helpful -The wifi in the rooms worked really good -The restaurant food was really... More 

Was this review helpful? Yes 4
Gladwin, Michigan
2 reviews
5 of 5 stars Reviewed 1 week ago

Had an amazing week (2-6 to 2-13-15). From the minute we checked in, Carlos Gomorra made sure we were happy with our room! We have been to Fiesta Americana Villas Cancun approximately 10 times. We love this place. Smaller than most of the huge hotels in the hotel zone but that is what we like! The new grocery store very... More 

Was this review helpful? Yes
Roberto I, General Manager at Fiesta Americana Villas Cancun, responded to this review

I am really glad to know that you spent a wonderful stay in Cancún, and would like to thank you for your time and trust in Fiesta Americana Villas Cancún. I will pass your congratulatory message with our staff, I am certain this motivates all of us to keep searching for excellence. We look forward to having the opportunity of... More 

Lake Orion
Contributor
12 reviews 12 reviews
9 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel is getting completely wrong and false reviews on Trip Advisor!! This is a gorgeous hotel with a great location! Our stay in a Junior Suite was beautiful! The "Balcony" alone was 220 Sq. Ft. !!! The room was huge and immaculately clean. There was never a musty smell so many people have referred to! The view was looking... More 

Was this review helpful? Yes 2
Roberto I, General Manager at Fiesta Americana Villas Cancun, responded to this review

It has been a pleasure for me to know that our service fulfilled your expectations. I will let our staff know your comments, I am sure this will motivate all of us to keep searching excellence. Regarding the internet service, I would like to let you know that the outsourced supplier is taking corrective actions to avoid similar situations in... More 

Massapequa Park, New York
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We went back "HOME" to the Fiesta in November and as always had a wonderful time. The employees always greet us with warm smiles and hugs and it is always a great experience. They made some really nice improvements to the rooms: new drapery, new covers and cushions on all the chairs and couch and new linens and comforters on... More 

Was this review helpful? Yes 1
Roberto I, General Manager at Fiesta Americana Villas Cancun, responded to this review

We all at Fiesta Americana Villas Cancun are really glad to know that you spent a wonderful vacation at your home away from home. I will let our staff know your comments, I am sure this will motivate all of us to keep searching excellence. We look forward to having the opportunity of serving you in May, if there is... More 

Pueblo, Colorado
Senior Contributor
48 reviews 48 reviews
15 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel is a bit on the older side but the amenities are great. the food served is fresh and the staff is awesome. My bed was comfortable and i slept well. overall the hotel staff was great and if i go to cancun again, i would certainly consider this hotel. did i say that the staff is great? Also,... More 

Was this review helpful? Yes
Roberto I, General Manager at Fiesta Americana Villas Cancun, responded to this review

I am really glad to know that you spent a wonderful time and our service did please you. I would like to let you know that we are working to maintain the image and operation of the property in optimum conditions. We look forward to having the opportunity of serving you again, if there is anything else that we could... More 

Phoenix, Arizona
Contributor
17 reviews 17 reviews
5 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed 3 nights in this hotel. The room was large, but nothing to brag about. It did have a coffee maker, dishes, refrigerator, microwave, and desk besides the beds. The door to the bathroom was worn and starting to splinter near the bottom of the door. Looked like very little maintenance was being done to keep the room in... More 

Was this review helpful? Yes 2
Roberto I, General Manager at Fiesta Americana Villas Cancun, responded to this review

I really appreciate your comments regarding to the sales staff, I have passed them to the Sales Management in order to avoid similar situations in the future. I am truly sorry this situation affected you during your staying. On the other hand, I am glad to let you know that in a few days we will set the new equipment... More 

A TripAdvisor Member
4 of 5 stars Reviewed 3 weeks ago

We stayed here for 2 nights before we went home and I wish we had more time here. The resort is beautiful! Our room (a junior sweet) was on the 4th floor. I would recommend that you book 4th floor for the beautiful view. The room had a efficiency kitchen with full refridgerator. Living room has a futon like couch... More 

Was this review helpful? Yes 3
Roberto I, Manager at Fiesta Americana Villas Cancun, responded to this review

We appreciate you taking the time to share with us your thoughts and concerns. Your comments allow us to concentrate our efforts in those areas in which we can still improve our service levels aiming at a more pleasant stay for you. I look forward to having the opportunity of serving you during your next visit to the beautiful beaches... More 

Washington DC, District of Columbia
2 reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The location is very good. There's a large new supermarket in 10 minutes walk from the property. They have all types of food, cleaning supplies etc. 15 minutes walk to Coco Bongo, Senor Frogs and all night life. The beach is almost non existent. If you want to swim at the open water you will have to walk a few... More 

Was this review helpful? Yes 5
Roberto I, General Manager at Fiesta Americana Villas Cancun, responded to this review

We appreciate you taking the time to share with us your thoughts and concerns. Your comments allow us to concentrate our efforts in those areas in which we can still improve our service levels aiming at a more pleasant stay for you. Please let us know your next vacation dates at least two weeks prior to your arrival to gshfacu@posadas.com... More 

Mexico City, Mexico
Reviewer
3 reviews 3 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This was a better than expected experience, as we got rooms on the first floor with direct access to the beach and swimming pools. Clean and fairly modern rooms with a small kitchen to prepare breakfast / snacks. Sun almost all day on the beach and good access to swim in the sea. Shopping, food and bars all withing walking... More 

Was this review helpful? Yes 3
Roberto I, Gerente at Fiesta Americana Villas Cancun, responded to this review

I am really glad to know that our facilities and our services fulfilled your expectations. Regarding the internet service, I would like to comment that the outsourced supplier is taking corrective actions to avoid similar situations in the future, please accept my most sincere apologies for this issue. I look forward to having the opportunity of serving you during your... More 

Knoxville
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

Once you get over the Timeshare people harassing you and calling your room things are pretty nice. It was nice to have a fridge and microwave in the room. The tub looked stained and the shower water was Very weak. The room was very clean. The only restaurant at the venue was outside and pricey. We only ate breakfast there.... More 

Was this review helpful? Yes 1
Roberto I, Manager at Fiesta Americana Villas Cancun, responded to this review

Following up on your internet comment, I would like to let you know that the outsourced supplier is taking corrective actions to avoid similar situations in the future, please accept my most sincere apologies for this issue. Regarding the bathtubs, I am glad to let you know we will change them during first semester of 2015. I look forward serving... More 

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Additional Information about Fiesta Americana Villas Cancun

Address: Seccion A, lote 3 Km. 8.5, Boulevard Kukulkan, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Fiesta Americana Villas Cancun 3.5*
Number of rooms: 179
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Also Known As:
Fiesta Americana Villas Cancun Hotel Cancun
Fiesta Americana Cancun
Fiesta Americana Hotel Cancun
Fiesta Americana Vacation Club Cancun
Cancun Fiesta Americana
Hotel Style:
#34 Spa Hotel in Cancun
#43 Family Hotel in Cancun
#45 Romantic Hotel in Cancun
#50 On the Beach Hotel in Cancun

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