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Fiesta Americana Villas Cancun

#66 of 178 Hotels in Cancun
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Seccion A, lote 3 Km. 8.5, Boulevard Kukulkan, Cancun 77500, Mexico
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Fiesta Americana Villas Cancun
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563 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (65)
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  • Portuguese first
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  • Spanish first
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    (563)
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    (179)
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Mexico City, Mexico
Level Contributor
54 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This hotel is a superb place to stay if you go to Cancun with babies or small children. It is well located with plenty of services and shops around this hotel, and nearby there is a nice supermarket. In addition the pool is fantastic for small children. Also the staff is really friendly. The only drawback is the beach, it... More 

Was this review helpful? Yes
Roberto I, General Manager at Fiesta Americana Villas Cancun, responded to this review

I am truly sorry to know that our beach did not fulfill your expectations, please accept my most sincere apologies. I would like to let you know that we are reviewing the alternatives altogether with our authorities, since the beach is a Mexican government area. We look forward to having the opportunity of serving you again, if there is anything... More 

Atlanta, Georgia
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We stayed in two of the two bedroom suites with 10 people ( adults and teens) and our stay was wonderful! Prior to check in, we had a minor misunderstanding regarding our reservations, but Laura the Manager took the time to make adjustments and made everything work out perfectly. We had wonderful massages , the housekeeping staff was greatl, they... More 

Was this review helpful? Yes 1
Roberto I, General Manager at Fiesta Americana Villas Cancun, responded to this review

We are glad to know that you spent wonderful vacations and our facilities did more enjoyable your staying. I will let our staff know your comments, I am sure this will motivate all of us to keep searching excellence. We look forward to having the opportunity of serving you, during your next visit to the beautiful beaches of Cancun, if... More 

KATY, TX
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed here on my moms timeshare points. We had the 3 bedroom ocean view room. There were 4 adults and 7 kids with ages ranging from 5 to 14. We had a great time! The pool is perfect for kids. There is always things going on at the pool, like bingo, water polo, cooking classes, etc. Oscar the activities... More 

Was this review helpful? Yes 1
Roberto I, General Manager at Fiesta Americana Villas Cancun, responded to this review

I am really glad to know that our facilities and services made your stay a memorable experience. I am truly sorry to know that we did not provide you a quick service at pool zone. I assure you that we will be making the needed changes in order to improve the promptness and efficiency in our service. We appreciate you... More 

POWAY
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We stayed in a studio which is really a hotel room with a coffee maker, sink, and refrigerator. Do not expect to prepare any food in a studio. Should have called it a double room. That said, the hotel grounds were nice and well maintained. The restaurant is right on the beach. You go from table to walking in the... More 

Was this review helpful? Yes
Roberto I, General Manager at Fiesta Americana Villas Cancun, responded to this review

We appreciate you taking the time to share with us your thoughts and concerns. Your comments allow us to concentrate our efforts in those areas in which we can still improve our service levels aiming at a more pleasant stay for you. I would like to let you know that we will continue working to maintain the image and operation... More 

Ciudad Madero, Mexico
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This is a small hotel very well located. This is 100% family oriented hotel.. expect a lot of kids and none spring breakers. This is a good choice if you want a quiet and discreet hotel with a quality of the Fiesta Americana Brand.

Was this review helpful? Yes 1
Roberto I, General Manager at Fiesta Americana Villas Cancun, responded to this review

I am really glad to know that you spent a wonderful vacations and our facilities fulfilled your expectations. We look forward to having the opportunity of serving you, during your next visit to the beautiful beaches of Cancun, if there is anything else that we could do for you, please let us know. General Management Fiesta Americana Villas Cancun More 

houston
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed June 22, 2015

Recently stayed in a 2 bedroom unit here. The stay was fine as long as you know what to expect. We loved having all the space. The room itself was clean but this is an older complex so don't expect brand new tubs, hair dryers , paint, etc. this is also a smaller complex so the crowds aren't here, which... More 

Was this review helpful? Yes
Roberto I, Director General at Fiesta Americana Villas Cancun, responded to this review

We appreciate you taking the time to share with us your thoughts and concerns. Your comments allow us to concentrate our efforts in those areas in which we can still improve our service levels aiming at a more pleasant stay for you. I look forward to having the opportunity of serving you, during your next visit to the beautiful beaches... More 

Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed June 18, 2015

When we first arrived to our room at Fiesta Americanas, the stench hit us right at the door. It smelled wet and moldy with the attempt to cover the odor with air freshener. We immediately requested a new room and couldn't get one for 2 days due to the hotel being full. We were told when we came back from... More 

Was this review helpful? Yes 3
Roberto I, Director General at Fiesta Americana Villas Cancun, responded to this review

I am truly sorry to know that our service did not fulfill your expectations, please accept my most sincere apologies. I assure you that we will be taking corrective actions in order to avoid any similar situations in the future. We appreciate you taking the time to share with us your thoughts and concerns. Your comments allow us to concentrate... More 

Queretaro, Mexico
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed June 7, 2015

This is one of the Mexican hotel chains I enjoy to stay, because the standard of service is high and great, but in cancun the prices are exorbitant, if you ask for a "ojo rojo" that is beer with clamato, it can cost you 100 Pesos, the all inclusive breakfast $290. Maybe is cancun but I think that the high... More 

Was this review helpful? Yes 3
Roberto I, General Manager at Fiesta Americana Villas Cancun, responded to this review

I am truly sorry to know about the attitude of Spa Manager, please accept my most sincere apologies. I assure you that I have ask to our concessioner to take corrective actions in order to take up again the friendly attitude we need in this department. Certainly, our prices were added with 5%, due to a Mexican law the VAT... More 

Tyler, Texas
Level Contributor
132 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
4 of 5 stars Reviewed June 3, 2015

I enjoyed my recent stay at Fiesta Americana Villas Cancun. The entertainment staff was fun and the location of the property is close to everything from shopping, to groceries, tours, and entertainment. I had a little trouble communicating since most of the staff spoke only Spanish. The housekeeper was excellent!!! Would stay there again. Nice resort for families with small... More 

Was this review helpful? Yes 1
Roberto I, General Manager at Fiesta Americana Villas Cancun, responded to this review

I am really glad to know that you spent a wonderful time in our facilities and our services did please you. In relation to the language, I would like to recommend you to let us know about your request and/or questions calling to Guest Service department (Ext. 0) available during 24/7; they will be more than happy to assist you.... More 

1 review
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 stars Reviewed May 29, 2015

First off, if you arrive early to this establishment; you do not get to check in early. Mind you we were a group of 14 ladies. There for a bachelorette celebration. The resort itself is gorgeous. The staff were mediocre. When I say mediocre I mean they were not attentive as I would like them to be. Not being able... More 

Was this review helpful? Yes 12
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