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Fiesta Americana Villas Cancun

#49 of 180 Hotels in Cancun
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Seccion A, lote 3 Km. 8.5, Boulevard Kukulkan, Cancun 77500, Mexico
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781 Reviews from our TripAdvisor Community

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Lehi, United States
5 of 5 stars Reviewed 2 days ago NEW

We had a terrific stay here. The staff was incredibly friendly and bent over backwards to help us. We would stay here again on the staff alone. The room was spacious and clean. The beds were comfortable and we all slept very, very well and just overall had a great time. Thank you!

Helpful?
Thank MARY N
Brooklyn, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

This is a great Shabot hotel. With only 5 floors and a 6 minute walk to the local Chabad. The hotel grounds are super clean and the staff are very friendly, very accommodating. The sand in white and soft, Bingo daily at the pool with light background music by Omar and Oscar the entertainment staff.

Helpful?
1 Thank Mitchell B
Manuel S, Gerente at Fiesta Americana Villas Cancun, responded to this review

I am really glad to know that you enjoyed our activities and our facilities fulfilled your expectations. We look forward to having the opportunity of serving you, during your next visit to the beautiful beaches of Cancun, if there is anything else that we could do for you, please let us know. General Management Fiesta Americana Villas Cancun More 

Ontario, California
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

My husband and I spent 8 wonderful days at Fiesta Americana Villas in January! The staff from the moment we stepped out of the taxi were friendly and helpful! We felt welcomed! This is a hotel that does not have all inclusive plan which for us worked really well. The palapa restaurant had great food, we could order ala carte... More 

Helpful?
Thank bagabundo
Manuel S, Gerente at Fiesta Americana Villas Cancun, responded to this review

We are glad to know that our service exceed your expectations. I will share your congratulatory words with our staff, especially to José, Jessica, Ray and Rafaela, I am certain this motivates all of us to keep searching for excellence. We look forward to having the opportunity of serving you, during your next visit to the beautiful beaches of Cancun,... More 

Ontario, California
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We thoroughly enjoyed an 8 day stay at the Fiesta Americana Villas. We found it to be a laid back property, w/o all inclusive plan which worked perfectly for us, as we enjoy experiencing restaurants and street stands in Cancun. Bus service is nearby, along with shopping malls, and supermarket. Our 1 bedroom suite was roomy and comfortable with a... More 

Helpful?
Thank bagabundo
Manuel S, Gerente at Fiesta Americana Villas Cancun, responded to this review

I would like to thank you for taking the time to share your experience on the community. I look forward to having the opportunity of serving you, during your next visit to the beautiful beaches of Cancun, if there is anything else that we could do for you, please let us know. General Management Fiesta Americana Villas Cancun More 

Massapequa Park, New York
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago

We went back to Cancun in November and as always had a wonderful time. Everyone at the Fiesta treated us great from the bellman to the front desk and concierge and the great beach service from Sylvia and Rafaela. Cesar helped us set up a photo shoot with the hotel photographer, Lazarp. He did a great job and we had... More 

Helpful?
Thank MAGS13529
Manuel S, Gerente at Fiesta Americana Villas Cancun, responded to this review

I would like to thank you for taking the time to share your experience on the community. I will share your congratulatory words with our staff, especially to Silvia, Rafaela, Cesar and Lazaro from photography services, I am certain this motivates all of us to keep searching for excellence. We look forward to having the opportunity of serving you again... More 

Kennett Square, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago

My wife and I have been visiting FAVC since the early 1980’s and we’ve just returned from our annual 3 week January trip. We have stayed at this hotel for over 360 nights so we know quite a bit about it. If you are looking for a 5 star luxury hotel this is not the place for you. If you... More 

Helpful?
5 Thank Bob R
Manuel S, Gerente at Fiesta Americana Villas Cancun, responded to this review

I would like to thank you for taking the time to let us know your comments regarding your recent visit to Fiesta Americana Villas Cancun, your comments allow us to concentrate our efforts in those areas in which we can still improve our service levels aiming at a more pleasant stay for you. I am aware that we need to... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Very friendly staff; excellent service; great room (with WIFI!). With a Selecto supermarket within walking distance, breakfast and lunch are easy to prepare in the kitchenette, then dinner at the resort or an easy bus or cab trip to downtown restaurants. Great location.

Helpful?
1 Thank Scott L
Manuel S, Gerente at Fiesta Americana Villas Cancun, responded to this review

It has been very pleasant to know that our facilities, service and location made more enjoyable your staying. We look forward to having the opportunity of serving you, during your next visit to the beautiful beaches of Cancun, if there is anything else that we could do for you, please let us know. General Management Fiesta Americana Villas Cancun More 

NewYork
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago via mobile

So to start, check in was easy and the front desk was very nice to help get our room ready as quick as possible as we got in at 2pm and rooms aren't typically ready ready till 3pm, so that was good. We were pleased with the size of the room but immediately realized how much the bathroom needed updating,... More 

Helpful?
1 Thank ilyssajane
Manuel S, Gerente at Fiesta Americana Villas Cancun, responded to this review

I am truly sorry to know about that issues during your staying, please accept my most sincere apologies. I have reviewed your comments altogether to our Housekeeping Manager and we are taking specific actions to avoid similar situations in the future. I assure you this situation is not common, and taking into consideration that we have new employees, we have... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Just returned from 3 weeks in Cancun Villas and couldn't have had a better vacation. We always come here in January. The staff remembers us year to year and treats us as family. The new management is making a difference and has us optimistic about continuing the excellent level of service we have experienced in the past.

Helpful?
1 Thank thomashb2016
Manuel S, Gerente at Fiesta Americana Villas Cancun, responded to this review

I am really glad to know that you enjoyed your last vacations. I assure you that our main objective is very clear: exceed your expectations; we are aware that we need to work on them daily in order to succeed. We look forward to having the opportunity of serving you, during your next visit to the beautiful beaches of Cancun,... More 

Boston, United States
2 reviews
5 of 5 stars Reviewed 2 weeks ago

We enjoyed our trip very much, though weather was on a chilly and windy side, people and staff at the hotel were wonderful, warm and kind and very helpful. Hotel was very clean and as service impecable. Concierge helped us to book reservations for the dinners and suggested multiple activities. We were very pleased with our stay.

Helpful?
Thank John O
Manuel S, Gerente at Fiesta Americana Villas Cancun, responded to this review

It has been very pleasant to know that you enjoyed your last vacations in spite of the weather. We look forward to having the opportunity of serving you, during your next visit to the beautiful beaches of Cancun, if there is anything else that we could do for you, please let us know. General Management Fiesta Americana Villas Cancun More 

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