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Fiesta Americana Villas Cancun

3.5 of 5 Seccion A, lote 3 Km. 8.5, Boulevard Kukulkan, Cancun 77500, Mexico
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Fiesta Americana Villas Cancun
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Fiesta Americana Villas Cancun
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446 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Orlando, Florida
Top Contributor
86 reviews 86 reviews
26 hotel reviews
65 helpful votes 65 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Let's start with the positives... it's on the oceanfront, near shops and restuarants. The staff is extremely helpful except for the security guard that's in charge of locking the laundry mat up. That's another positive by the way, the FREE laundry mat! The rooms were huge and has a full kitchen if you want to cook. Our room had a... More

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Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed 3 days ago NEW

Great price, awesome location, beautiful hotel. You can walk to Coco Bongos.. pharmacy, supermarket, shopping across the street, I pretty much walked everywhere! Nice pool area, beach and rooms. Totally recommended!!

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Powell, Tennessee
1 review
1 of 5 stars Reviewed 1 week ago

The room we stayed in was very large with a nice view but also very deceptive. If you are American and plan on staying here be sure you take lots of cleaning supplies because their clean is not the same as our clean. The floors are nasty and the toilets have mold under the rims because they are so dirty... More

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Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed here for our 30th anniversary and this was the ultimate experience. The view from our room overlooking the ocean was breathtaking, they upgraded us and at nite brought us complimentary champagne and a dessert when e returned to our room the first night. Turn down service was provided each night and it was a true heavenly bed. The... More

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Roberto I, Gerente at Fiesta Americana Villas Cancun, responded to this review

I am really glad to know that you have an amazing anniversary experience with your husband and our services did please you. We look forward to having the opportunity of serving you, during your next visit to the beautiful beaches of Cancun, if there is anything else that we could do for you, please let us know. General Management Fiesta... More

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago via mobile

1. Smell of raw sewage in room 2. Ceiling leaking for the past three days 3. Room completely flooded from the rain 4. Very outdated- needs remodeled 5. Asked concierge for help to change pickup time and he handed me a phone to call myself 6. Given "Fiesta Dollars" that they wouldn't accept anywhere at the hotel 7. No new... More

Was this review helpful? Yes 1
Roberto I, Gerente at Fiesta Americana Villas Cancun, responded to this review

I am truly sorry to know that our facilities and service did not fulfill your expectations; please accept my most sincere apologies. We appreciate you taking the time to share with us your thoughts and concerns. Your comments allow us to concentrate our efforts in those areas in which we can still improve our service levels aiming at a more... More

Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed October 16, 2014

from the moment that we arrived at the hotel, there was always a person from the staff who ascort us and help us with until the arrivel to our room, from the bell boy, reception and concierce. we got an upgrade to our room with no extra charge, and we amazed to find out the suite and the facility of... More

Was this review helpful? Yes 1
Roberto I, Manager at Fiesta Americana Villas Cancun, responded to this review

It has been a pleasure for me to know that our service did please you. I will pass your congratulatory message with our staff, I am certain this motivates all of us to keep searching for excellence. On the other hand, we are monitoring the internet signal altogether with our internet outsourced in order to avoid similar situations in the... More

Arlington, Texas
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed September 30, 2014

First of all, the hotel staff and spa staff are fantastic. EVERYTHING ELSE is nothing to write home about. Don't let the photos on the website fool you. We are club members, booked a week here and of all of the FA Hotels, this one stands alone as the most outdated. We will never return. Rooms are okay but ours... More

Was this review helpful? Yes 3
Roberto I, Gerente at Fiesta Americana Villas Cancun, responded to this review

I am truly sorry to know that our facilities did not fulfill your expectations; please accept my most sincere apologies. We appreciate you taking the time to share with us your thoughts and concerns. Your comments allow us to concentrate our efforts in those areas in which we can still improve our service levels aiming at a more pleasant stay... More

New York City, New York
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed September 3, 2014

Recently took a weekend trip to Cancun and stayed at the Fiesta Americana Villas for 3 nights. The hotel was a bit dated and in need of upgrades. Got a suite on the 3rd floor with oceanview, it was worth it because the room was so big. Kitchen had all new appliances. View was good from balcony but there are... More

Was this review helpful? Yes 7
Roberto I, Gerente at Fiesta Americana Villas Cancun, responded to this review

Following up on your comment, I would like to let you know the last improvements made during this year, for example, we get the new lounge chairs for the beach/pool zone, change of all the chairs and tables for the terraces, purchase of washing machines, microwaves, blenders, DVD players, toasters, change of all the roof tiles in the Club, change... More

Bayville, New Jersey
Senior Contributor
25 reviews 25 reviews
9 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed September 2, 2014

During our two weeks stay in beautiful Cancun, we stayed here at this our favorite place in Cancun. The hotel is not too big and not too small. It is located walking distance from some of the great restaurants that the island offers. Not that we care but there are two malls also nearby. We got four studio rooms for... More

Was this review helpful? Yes 6
Roberto I, Gerente at Fiesta Americana Villas Cancun, responded to this review

I would like to thank you for taking the time to share your experience. We are glad to know that you had a nice experience at the resort and that you enjoyed our services. We look forward to having the opportunity of serving you, during your next visit to the beautiful beaches of Cancun, if there is anything else that... More

Brooklyn, New York
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed August 6, 2014

Stayed 1 night in June 2014. Got an upgrade to a 1br suite on ground floor facing pool. Accommodation was great, clean and huge for 2 people. Terrace was extra large. Downside: Not much beach to speak of. Rocky with steps into a small area of clear ocean floor to enter. But, all in all, wish we could have stayed... More

Was this review helpful? Yes
Roberto I, Gerente at Fiesta Americana Villas Cancun, responded to this review

I am truly sorry to know that our beach did not fulfill your expectations, please accept my most sincere apologies. I would like to let you know that we are reviewing the alternatives altogether with our authorities, since the beach is a Mexican government area. We look forward to having the opportunity of serving you again, if there is anything... More

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Additional Information about Fiesta Americana Villas Cancun

Address: Seccion A, lote 3 Km. 8.5, Boulevard Kukulkan, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Fiesta Americana Villas Cancun 3.5*
Number of rooms: 179
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Also Known As:
Fiesta Americana Villas Cancun Hotel Cancun
Fiesta Americana Cancun
Fiesta Americana Hotel Cancun
Fiesta Americana Vacation Club Cancun
Cancun Fiesta Americana

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