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Live Aqua Cancun All Inclusive

4.5 of 5 Boulevard Kukulcan Km. 12.5 Zona Hotelera, Cancun 77500, Mexico
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Live Aqua Cancun All Inclusive
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Live Aqua Cancun All Inclusive
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4,493 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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There are newer reviews for Live Aqua Cancun All Inclusive
See the most recent reviews
Los Angeles, California
2 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed January 21, 2013

fantastic hotel. I want to thank David at MB for making mom the flambee strawberries without just because. and Miguel at MB also. Fernando in the fitness room. and Julio, David at the pool. at Azur, it was David S. who was the best. overall, fantastic hotel and property. clean, modern, Zen-like atmosphere. Dont know what it's like in Spring,... More

Was this review helpful? Yes 2
Waukee, Iowa, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 21, 2013

We stayed January 10th through the 15th with six family members. I expected this resort to be outstanding and it exceeded my expectations. Check in was quick and easy. Great view of the ocean from Garden View room 1462 on the south end of the resort. The entire resort was very clean and well maintained. Beautiful in the evenings when... More

Was this review helpful? Yes 1
ManagerAQCU, General Manager at Live Aqua Cancun All Inclusive, responded to this review

Thank you for sharing your review of your recent stay in Live Aqua Cancun. We're happy to hear we exceeded your expectations and we were able to provide a fantastic stay for you. We strive to distinguish our service by giving importance to little details and anticipation of our guests’ needs and desires and it's wonderful to know that it... More

Kearny, NJ
Reviewer
4 reviews 4 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed January 21, 2013

My wife and I came here last May (I know, late review). Wow, did we love it. The room was beautiful, service was awesome, food was terrific, I can go on and on. However I will lay the good and the bad out on this review... When we arrived we asked to use the upgrade amount given to us when... More

Was this review helpful? Yes 2
Chicago
Senior Contributor
28 reviews 28 reviews
12 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed January 21, 2013

I stayed with a couple of girlfriends for a quick getaway to celebrate a milestone birthday. The hotel is nice, although in the lobby there is a strange smell that is a little disgusting. The oils that they burn are not too over the top, but I could see where someone that is sensitive to smells could find that aspect... More

Was this review helpful? Yes 1
ManagerAQCU, General Manager at Live Aqua Cancun All Inclusive, responded to this review

Thank you very much for taking your time to share with all of us this review, your feedback is very important for us and it is my regret that we were not able to meet your expectations, one of our main objectives is the satisfaction of our guests with the quality on the food and the drinks. More than any... More

Hamden, Connecticut
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 20, 2013

Live Aqua was an excellent place to stay in Cancun. The pools and beach were lovely. The rooms were nice and well kept. That staff was super friendly and went out of their way to make our stay pleasant. Fernando, a waiter at Azur was the best! He went out of his way to make our stay enjoyable and made... More

Was this review helpful? Yes 1
Philadelphia, Pennsylvania, United States
1 review
5 of 5 stars Reviewed January 20, 2013

My mother, aunt and I just returned from a great trip to Cancun, Mexico. We stayed at Live Aqua for a week and had a fabulous stay. The staff were all SOOO nice and always had smiles on their faces. They were very attentive and made sure we were always comfortable. They go out of their way to help -... More

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2 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed January 19, 2013

I've been staying at Live Aqua since they opened. ADULTS ONLY They have since perfected their service. I have stayed there 4 times and am returning next week and cannot wait. Every staff member is exceptional. Oscar Martinez at the front desk has been instrumental in my returning from the very first stay. Nancy Pierce has also made my vacation... More

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Cork
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 19, 2013

My husband and I and our 21 and 22 year old daughters just spent a week at Live Aqua. It was wonderful and exceeded our expectations in every way. We loved the spa theme- from the hand massage at check in to the aromatherapy throughout to the luxurious beds by the pool and beach. Service by the pool was amazing.... More

Was this review helpful? Yes 2
ManagerAQCU, General Manager at Live Aqua Cancun All Inclusive, responded to this review

Thank you very much for taking your time to share with all of us this review; it’s a privilege to know that Live Aqua Cancun lives up to your expectations in every aspect of the most relaxing vacation: food and beverage selection, facilities and spa, and certainly, the service, which is the greatest and probably most important element of our... More

royal oak mi
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 19, 2013

This was my second trip to the Live Aqua in 10 months and it was just as beautiful as the first, the food was wonderful and the service was exceptional. They now have a coffee shop and a new restaurant called, Hidden Garden which is Asian style; food was delish!! A special shout out to Jesus, the Towel Boy! Ceaser,... More

Was this review helpful? Yes 2
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 18, 2013 via mobile

We highly recommend paying for the upgrade to stay on the fifth floor. Take full advantage of the aqua because Gerardo Saavedra Rodriguez aka "Jerry" will make you the best marguerita you have ever had guarenteed! He gives absolutely the best service you could imagine! If you need anything just ask "Jerry" and he will make it happen. Restaurants are... More

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Hotel Summarization (Beta)

What travelers say

  • Room service(115)
  • Very good(52)
  • Pool area(39)
  • Hand massage(33)
  • Ocean front(32)
  • Breakfast buffet(20)
  • MB restaurant(14)
  • Ocean views(14)
  • Not sure(11)
  • Other resorts(6)

Additional Information about Live Aqua Cancun All Inclusive

Address: Boulevard Kukulcan Km. 12.5 Zona Hotelera, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Live Aqua Cancun All Inclusive 4.5*
Number of rooms: 371
Reservation Options:
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Also Known As:
Live Aqua Cancun All Inclusive Hotel Cancun
Cancun Aqua Hotel
Aqua Hotel Cancun
Fiesta Americana Grand Aqua

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