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Live Aqua Cancun All Inclusive

Travelers' Choice award winner
#2 of 178 Hotels in Cancun
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Boulevard Kukulcan Km. 12.5 Zona Hotelera, Cancun 77500, Mexico
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Live Aqua Cancun All Inclusive
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5,702 Reviews from our TripAdvisor Community

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Traveler rating
    4,318
    943
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434
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,863)
Date | Rating
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  • Danish first
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Hacienda Heights, California
2 reviews
5 of 5 stars Reviewed yesterday NEW

Restaurant services by Javier the chef at the italian restaurant and manager Maru at the buffet were 2nd to none. The sushi staff, Victor and Javier were friendly, corteous, and prompt with service. Same for waiters Amador (steakhouse) Danny (Thai restaurant) and Roberto aka: Toro (Italian restaurant). All the above individuals are a great representation of this wonderful hotel. My... More 

Was this review helpful? Yes 1
Frisco, Texas
Level Contributor
3 reviews
5 of 5 stars Reviewed yesterday NEW

This review is really long overdue. I was at Live Aqua May 8-11 celebrating my friend’s 40th birthday. This was our second girls’ trip to Live Aqua. Our first trip was the same time last year to celebrate my 40th birthday. We had such a great time that we came back for a second trip. The first trip there were... More 

Was this review helpful? Yes 4
Grand Island, New York
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

We are spending our last night at this week after a week stay. We have been to Cancun at least 10 times and this was the first time we stayed here. It was outstanding! The rooms were beautiful, the food was fabulous and a wide, wide variety so no one should have trouble finding something delicious and many resatuarants and... More 

Was this review helpful? Yes 1
Jersey City, New Jersey
Level Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 stars Reviewed yesterday NEW

A true 5 start resort inside and out. Decor, rooms, lobby have a luxury zen/spa like atmosphere. In stark contrast to that is the pool area, which is the heart of the hotel, and has a distinct young/party vibe. It can be slightly rowdy at times buy the pool, but we didn't mind. Service was fantastic, the staff are welcoming... More 

Was this review helpful? Yes 2
Pittsburgh, Pennsylvania
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed yesterday NEW

This review is for my stay at Live Aqua (07/23/2015-07/26/2015). My wife and I have stayed at nine different resorts in the Canun/Riviera Maya area in the last 10 years. Check-In: Check in was smooth. Rooms are not ready until 3pm (as stated). I was not offered any towels or hand massages at check-in. I also was not approached for... More 

Was this review helpful? Yes 3
Jacksonville, Illinois
3 of 5 stars Reviewed 2 days ago NEW

My wife and another couple chose Live Aqua after reading the wonderful reviews. I have a mixed review as there were definite strengths but some very lacking issues. I will start with the positives. The service by the people around the pool and at the restaurants was excellent. I watched for a week as people really kept these folks busy.... More 

Was this review helpful? Yes 11
San Francisco, California
4 of 5 stars Reviewed 2 days ago NEW

This is an exceptional hotel, really a 5 star place. The service, location, view, staff, food, rooms and hospitality are all nothing short of amazing. This should be a 5 star resort, but where they come really short is the noisy pool. I really hope the management does something about what becomes an exceptionally awful experience at the pool. They... More 

Was this review helpful? Yes 5
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

I visited this hotel as part of a business trip. Arriving at noon, my room was assigned until 5 pm, for which there was not much to do except having lunch at one of the restaurants, if not bad called Azur. I was told it was mediterranean food, by surprise when being there I found out they offered wraps!! When... More 

Was this review helpful? Yes 8
Level Contributor
65 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We did everything. .. upgraded to the Viento suite which gave us access to the Aqua Club - I highly recommend. Splurge on the price and thank me later. Book your massage and facial at the Spa... the staff knows exactly what they're doing. The staff and service are impeccable. I travel often and this is BY FAR, the best... More 

Was this review helpful? Yes 14
Port Deposit, Maryland, Usa
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Let me first say me and my wife have been to many resorts in the Caribbean, hands down Live Aqua is at the top of our list. We stayed (16-23 July15) We upgraded to an oceanfront room when we checked in, great view of the entire resort. The service of the entire hotel staff is amazing, they are dedicated to... More 

Was this review helpful? Yes 6
Hotel Review Summarization

What travelers say

  • Room service(98)
  • Very good(45)
  • Pool area(35)
  • Ocean front(32)
  • Hand massage(30)
  • Breakfast buffet(17)
  • MB restaurant(14)
  • Ocean views(12)
  • Not sure(6)
  • Other resorts(4)
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7,730 photos of this hotel

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Hotel & grounds (1191)
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Pool/beach area (1553)
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Family/play areas (17)
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Bathroom (86)
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Business center/function rooms (10)
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Other (1510)

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Amenities (232)
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Aqua Suite (89)
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Beach (29)
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King Oceanfront Room (62)
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Pool (51)
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Restaurants and Bars (239)
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The Hotel (89)
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Tierra Suite (108)

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Hotel & grounds (10)
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Pool/beach area (5)
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Room/suite (17)
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Dining (15)
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View from room (9)
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Other (92)
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