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Live Aqua Cancun All Inclusive

Travelers' Choice award winner
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Boulevard Kukulcan Km. 12.5 Zona Hotelera, Cancun 77500, Mexico
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Live Aqua Cancun All Inclusive
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Live Aqua Cancun All Inclusive
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5,332 reviews from our community

Traveler rating
    4,017
    894
    285
    87
    49
See reviews for
395
3,397
60
169
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,760)
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    (1641)
  • Jun-Aug only
    (1094)
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    (1068)
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    (1529)
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Manassas, Virginia
1 review
5 of 5 stars Reviewed yesterday NEW

My best friend and I wanted a girls weekend getaway. Live Aqua was the perfect fit! The service was fantastic -- especially David at the swim up bar pool. He took care of us every day and made sure we never wanted for anything. The food was also fantastic. Two of the restaurant managers, Raul and Eduardo, made sure our... More 

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Boston, Massachusetts
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

Just returned from our 4th stay and as always, were blown away with the service we received..big shout out to my boys and girls: Aminel on the beach, Alexis at Azur bar, Luis and Paula in Egos, and Marysol poolside..despite a large convention during our stay, (300+) people, the service never wavered in the slightest...the employees really make this resort... More 

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Princeton, New Jersey
Senior Contributor
22 reviews 22 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed yesterday NEW

Their really isn't much more for me to say that hasn't already been said. I went in Dec 2012 and still long to go back. It's a beautiful property with wonderful food. We stayed on the club level which I thought was excellent. Myself and a group friends and family went with me to celebrate my graduating from college. It... More 

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Vancouver
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We had a wonderful time at Live Aqua on our yearly vacation. Our friends who came with us arranged to have our room decorated for our anniversary . The service was very personal, staff was wonderful especially Carolina (concierge), German (pool server), Tania (buffet), Mauricio and Jesus (Siete), and Cesar (MB). We loved the pool and beach and enjoyed the... More 

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Was this review helpful? Yes 2
Las Vegas, Nevada
1 review
5 of 5 stars Reviewed 2 days ago NEW

My husband and I (30 years old) just returned on Wednesday from an 8 night stay at Live Aqua and we already want to return! We were there for a relaxing time and it was a success  This is going to be a long review because I want to make sure to cover everything I wondered about before we... More 

Was this review helpful? Yes 7
Overland Park, Kansas
1 review
5 of 5 stars Reviewed 2 days ago NEW

My wife and I celebrated our 20th Anniversary with a stay at the Live Aqua. The service was the best at any All Inclusive we've had on our 9th trip to Cancun/Riviera Maya/Playa Del Carmen. A shout out to Animeal and Nestor for excellent service at the beach everyday. The food and service at every restaurant was excellent. I definitely... More 

Was this review helpful? Yes 1
Austin, Texas
Contributor
14 reviews 14 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

My wife and I are travel agents and we stayed at Live Aqua for 3 nights as the second leg of a 2 resort 6 night vacation to Riviera Maya and Cancun. This was the best resort we've been to in the hotel zone and ranks near the top of all of the resorts we've visited. Upon arrival we were... More 

Was this review helpful? Yes 2
Dracut, Massachusetts
2 reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Went back to Live Aqua again this year. They certainly did not disappoint!! Excellent service and they recognize that we were back a second time, so they seem to bend over backwards for us. The housekeeping staff were wonderful. Called to have sheets changed at 8:30 PM....not only did they do it with a smile on her face, she freshen... More 

Was this review helpful? Yes 1
Alfredo S, General Manager at Live Aqua Cancun All Inclusive, responded to this review

Allow me to express my sincere appreciation for the time you invested in this review, and for sharing such wonderful comments. It warms my heart to know that we have succeeded in capturing your senses and that we have gained another member of the Live Aqua family. It is always a pleasure to know that the hard work and effort... More 

Windsor
Reviewer
5 reviews 5 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This is our second trip to Live Aqua and we had a great time. The food is wonderful and the service is second to none. ALL of the staff from the gardeners, maids and wait staff are super friendly. There are so many special touches that make this hotel stand out. For example, you can enjoy a flaming coffee specially... More 

Was this review helpful? Yes 3
Alfredo S, General Manager at Live Aqua Cancun All Inclusive, responded to this review

Allow me to express my sincere appreciation for the wonderful review you have shared concerning your stay at Live Aqua Cancun. It is a source of great pride and motivation to know that we have gained a returning guest, as all our efforts are focused on exceeding our guests expectations and providing memorable vacations. Thank you as well for providing... More 

Saint Louis, Missouri
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

GREAT RESORT good food outstanding public relations mgr great job Valerie posadas we have been to mexico 20 times no resort has anyone like her you need to give her a 20 year contract HECTOR AT THE POOL WAS ALSO OUTSTANDING favorite place to eat hidden garden EDUARDO great mgr we would prefer entertainment at night that was the only... More 

Was this review helpful? Yes 1
Hotel Review Summarization

What travelers say

  • Room service(98)
  • Very good(45)
  • Pool area(35)
  • Ocean front(32)
  • Hand massage(30)
  • Breakfast buffet(17)
  • MB restaurant(14)
  • Ocean views(12)
  • Not sure(6)
  • Other resorts(4)
Questions? Get answers from hotel staff and past guests. Ask a question

7,272 photos of this hotel

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Bathroom (86)
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Dining (988)
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Room/suite (763)
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Hotel & grounds (1140)
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Family/play areas (17)
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Business center/function rooms (10)
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Other (1310)

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Amenities (232)
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Aqua Suite (89)
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Beach (29)
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King Oceanfront Room (62)
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Pool (51)
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Restaurants and Bars (239)
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The Hotel (89)
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Tierra Suite (108)

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Room/suite (17)
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