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Live Aqua Cancun All Inclusive

4.5 of 5 Boulevard Kukulcan Km. 12.5 Zona Hotelera, Cancun 77500, Mexico
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Live Aqua Cancun All Inclusive
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Live Aqua Cancun All Inclusive
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5,060 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Dallas/Fort Worth
Contributor
12 reviews 12 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars NEW

We have been to Playa a couple of times but my husband wanted to stay in the Cancun hotel zone for a change. The beach at Live Aqua was beautiful! The restaurants were good and the staff was extremely friendly and helpful. Enjoyed the crepes at sundown, as well as the sushi which we took to our room to enjoy... More 

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Ontario, Canada
Reviewer
5 reviews 5 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed yesterday NEW

I want to preface this review in saying that we did not choose this resort. We stayed as a part of a large group, of 70+ people with my husbands company. Our experience is not one of a typical all-inclusive trip, as we were treated to group gatherings, dinners, check-in, etc. However, being objective, I would not give this a... More 

Was this review helpful? Yes
UK
Senior Contributor
35 reviews 35 reviews
22 hotel reviews
125 helpful votes 125 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

We stayed at Live Aqua as part of a small group conference. Initially we were excited about staying here as it looked lovely online and we had stayed in Cancun on our honeymoon and loved the place. On arrival at 1-30 we were advised rooms not ready until 3. We had lunch at the beach restaurant which was ok ,... More 

Was this review helpful? Yes 8
Alfredo S, General Manager at Live Aqua Cancun All Inclusive, responded to this review

I appreciate your valuable feedback concerning your recent stay at Live Aqua Cancun. I would like to extend my sincere apologies for the inconveniences you had throughout your stay, I assure you that these behaviors are completely uncharacteristic of the standards that we operate by and I will be working hand in hand with the Heads of every area in... More 

2 reviews
4 of 5 stars Reviewed 2 days ago NEW

great welcome with hand massage, enjoyed the 'foot massage' on the beach if you reserve a cabana - food was not great given the price. Pool is very loud (maybe it is meant to be?) Only food we enjoyed was the grill by the pool and the fresh paella but we are foodies and have a certain expectation given it... More 

Was this review helpful? Yes 1
Alfredo S, General Manager at Live Aqua Cancun All Inclusive, responded to this review

Thank you very much for sharing your recent experience at Live Aqua Cancun. Your feedback is very important to us and it is my regret that we were not able to meet your expectations on this occasion. One of our main objectives is the satisfaction of our guests with the quality of the food and our service. Let me assure... More 

Moncks Corner, South Carolina
1 review
5 of 5 stars Reviewed 2 days ago NEW

We had a great time on our honeymoon at Live Aqua. We booked an Aqua Suite but were upgraded to a Fuego Suite as the others were full. Fernanda gave us a very nice, relaxing welcome hand massage while we waited. The suite was beautiful with 2 balconies & a separate terrace which was big enough for a table for... More 

Was this review helpful? Yes 1
Kansas City
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We left home during a snow storm and arrived to 80 degrees in Mexico so we were in the mood to love it! We stayed at the Live Aqua for a wedding so the resort was not our choice however, we liked it so much we will be back. Our room was an ocean view and the temperature was so... More 

Was this review helpful? Yes 4
Alfredo S, General Manager at Live Aqua Cancun All Inclusive, responded to this review

Thank you very much for taking your time to share with all of us this review; it’s a privilege to know that Live Aqua lives up to your expectations in every aspect of the most relaxing vacation: food and beverage selection, facilities, relaxing environment and certainly, the service, which is the greatest and probably most important element of our resort.... More 

Illinois
Contributor
12 reviews 12 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Going to be a short review. We have traveled to Cancun several times, usually not staying at a resort more than once. This was our 3rd visit to Live Aqua (Feb. 2015). We like the adults only of the Live Aqua, the food is "pretty good", the pools, beach, rooms, etc. all meet or exceed our "needs". If you are... More 

Was this review helpful? Yes 5
Chevy Chase, Maryland
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We have stayed previously on the Riviera Maya, and this resort compared favorably. We were traveling with .wheelchair bound friend, and the accommodations for limited mobility people was quite good. Dishes in the restaurants ranged from good to excellent. House wines were OK. The beach and the pools were excellent. The beach was the best we have seen in Mexico.... More 

Was this review helpful? Yes 3
Alfredo S, General Manager at Live Aqua Cancun All Inclusive, responded to this review

Thank you for taking the time to share your comments on your recent stay at Live Aqua Cancun. I am glad to know that your overall experience was enjoyable and that we lived up to your expectations. All forms of feedback are appreciated, as it helps us maintain constant improvement in our efforts and strategies in order to achieve every... More 

Bedford, New Hampshire
1 review
5 of 5 stars Reviewed 4 days ago NEW

We recently spent 6 nights at the Live Aqua resort in a club level room. We've been to Cancun and the Mayan Riviera 5 or 6 times including a stay at Le Blanc and to many resorts in the Caribbean and this was one of our best experiences ever. Really exceptional. The resort is beautiful, the food is excellent and... More 

Was this review helpful? Yes 6
Alfredo S, General Manager at Live Aqua Cancun All Inclusive, responded to this review

Thank you very much for such a positive review, especially for your kind comments about the great service provided by our staff, it's a true pleasure to know that your overall experience with us was enjoyable and met your expectations. Comments like yours motivate us constantly to do our best to maintain the quality of the service we provide and... More 

Columbia City, Indiana
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This was our first trip to Mexico, and now because of Live Aqua we will be coming back every year. We arrived on 2/15/15 and left on 2/21/15. I could go on for hours, but everything about this resort was fantastic and exceeded our expectations! In the seven days we were there we never left the resort. The food was... More 

Was this review helpful? Yes 3
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Hotel Summarization (Beta)

What travelers say

  • Room service(115)
  • Very good(52)
  • Pool area(39)
  • Hand massage(33)
  • Ocean front(32)
  • Breakfast buffet(20)
  • MB restaurant(14)
  • Ocean views(14)
  • Not sure(11)
  • Other resorts(6)

Additional Information about Live Aqua Cancun All Inclusive

Address: Boulevard Kukulcan Km. 12.5 Zona Hotelera, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Live Aqua Cancun All Inclusive 4.5*
Number of rooms: 371
Reservation Options:
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Also Known As:
Live Aqua Cancun All Inclusive Hotel Cancun
Cancun Aqua Hotel
Aqua Hotel Cancun
Fiesta Americana Grand Aqua
Hotel Style:
#2 Top resorts Hotel in Cancun
#2 On the Beach Hotel in Cancun
#2 Luxury Hotel in Cancun
#2 Spa Hotel in Cancun
#4 Romantic Hotel in Cancun
#4 Business Hotel in Cancun

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