From the moment of our arrival we were assured this hotel would be paradise. Greeted with cool towels to remove the weariness of the flight. A welcome refreshment was brought to us as we sat on comfortable sofas as the front desk prepared our check-in. Relaxing music softly played in the background as we inhaled the aroma therapy present throught... more

I loved this hotel. The staff is ultra-friendly, the service is fantastic and the rooms were beautiful. The restaurants for breakfast and dinner were just terrific. One big plus is the mall across the street--very convenient. The beach there is not large, but it was nice to be able to go to the beach (a lot of Cancun beaches were... more

We made a reservation six months in advance to insure a good room. We selected a mid range room which was larger and a bit nicer than the others. The room also had a balcony looking out over the water. This place has some pros: The pool area is fantastic, the rooms are beautifully appointed and the staff (all kids)... more

From the moment we walked in, to the time we checked out the staff was waiting on us hand and foot. We were greeted with an awesome hand massage while we waited to get checked in. The room was very modern and relaxing. The bed was so comfortable we struggled to get ourselves up! :) The food was amazing as... more

The Aqua is the ultimate place for getting away from the stress of day to day life. From the moment you walk in the door and hear the relaxing music and smell the lovely aromatherapy you will feel your worries drift away. The hotel design is absolutely gorgeous and there are constantly other tourists taking photos of it from outside.... more

The Aqua hotel is one of the best hotels that I have stayed. This hotel was amazing. When I booked this hotel the breakfast buffet was included and the food was excellent. Not to mention there was a mimosa station which was included in the breakfast buffet at no additional cost. The temperature of the pools were all different but... more

Friendly staff. Clean and Well air-conditioned Room. Beautiful and clean pools. Closed to the 2 best malls in the Hotel zone. With 25% off for food and drink right now, it was a bargain to eat in the hotel restaurants. Bus is the best and safe transportion within the Hotel zone, cost 7.5 peso per person. We took a air-conditoned... more

It was perfectly described to us as a beautiful Spa with a a hotel built around it. My wife and I have been to several countries and look for the best. The service was extremely warm and hospitable as well as efficient but not over bearing. Each of the three restaurants had incredible ambiance as well as food quality. The... more

Beautiful hotel situated right across an open air shopping mall and walking distance from th upscale Kukulcan mall. Mostly native tourists seem to visit this hotel (was confirmed by an employee: 90% natives as guests). Rooms are excellent, comfortable, service is quiet but efficient and friendly. Food is good. Somewhat pricey hotel, but in the current climate you can get... more