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Gran Caribe Real Resort & Spa

4.0 of 5 Blvd. Kukulkan, Km 11.5, Cancun 77500, Mexico
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Gran Caribe Real Resort & Spa
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Gran Caribe Real Resort & Spa
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4,805 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Gran Caribe Real Resort & Spa
See the most recent reviews
Washington, District of Columbia, District of Columbia, United States
1 review
5 of 5 stars Reviewed 1 week ago

My wife and i have just sent a week a the Solaris Caribe in Cancun. The staff was amazing, the food was fantastic and our representative, Omar, could not have been more accommodating. We are platinum members and enjoy each visit to the Caribe.

Was this review helpful? Yes
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

The staff was all very polite and accommodating. The room was very nice with marble tile throughout. The problem with tile throughout the room and all the hallways was that sound carried into the room so I had to wear earplugs each night. The food in the reservation required restaurants was below my expectations. The meals we ate in the... More

Was this review helpful? Yes 2
Antonio M, Gerente at Gran Caribe Real Resort & Spa, responded to this review

Dear Gretchen: Thank you for your detailed review of the Gran Caribe Real and pointing out some of the shortcomings we will definitely work on in order to exceed your expectation next time you visit. More

Burnley, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This is the first time I have wrote a review but felt it necessary after a fantastic stay at this hotel. The staff are brilliant especially maclovio who was always on hand to get drinks also a lovely lady in the lobby bar, I can't recall her name but always said 'thank you my friend'. The food is fantastic, great... More

Was this review helpful? Yes 1
Antonio M, Gerente at Gran Caribe Real Resort & Spa, responded to this review

Dear Nikkiburnley It is always special to receive positive reviews from travel agents and we are thrilled that you enjoyed your stay at the Gran Caribe Real. We will look forward to be receiving your clients in order to pamper them the way they deserve More

Utah
Contributor
19 reviews 19 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 1 week ago

Ocean front hotel. Amazing views from our "upgraded" room. We had a "Ocean View" room when we arrived. I would call it "obstructed " ocean view. We upgraded to a "ocean front" room for $112 a night. The real value in the "upgrade" was we were able to go to the Zilara! That was the vacation saver!! We would have... More

Was this review helpful? Yes 2
Antonio M, Gerente at Gran Caribe Real Resort & Spa, responded to this review

Dear Binniesweets: Thank you for allowing us the opportunity of hosting your recent holidays in Cancun. Our guests’ opinion and comments are very important for us, due to it is thank you to their valuable feedback we continue to improve. Receive our apologies for the inconveniences experienced during your stay, we are sorry we could not prevent them from happening.... More

San Pablo, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

I arrived at the resort from Nov.10-17. Its was a great time. Great food. The staff was super friendly and helpful. The room we had was very clean and well kept. Only things i didnt like was the pillows and glass shower door. The shower door would make a very loud noise everytime you opened or closed it. The restaurants... More

Was this review helpful? Yes 1
Antonio M, Gerente at Gran Caribe Real Resort & Spa, responded to this review

Dear Luiscal We appreciate your feedback regarding your recent stay with us and are happy that we were able to meet your expectations. Rest assured that we will work on the minor issues you mentioned, in order to provide an excellent stay next time you visit. More

England, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

My family stayed here from October 22 - 5 November 2014 We have a 8 year old and 1 1/2 year old, it was the best holiday ever, hotel was very clean, staff were amazing, food was lovely, but what made the holiday was the entertainment team, ( Mike, Jonathan, Magic and Aldo) what a lovely friendly bunch, made us... More

Was this review helpful? Yes 1
Antonio M, Gerente at Gran Caribe Real Resort & Spa, responded to this review

Dear Tracey: Reading the words “best holiday ever” and “my children loved the entertainment staff” is what we work for and we are more than happy to have succeeded your expectations. Thank you for this awesome review. More

Sydney, Australia
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago via mobile

The best things * all inclusive * the nachos at the snack bar * location to the night life * location to boat access for the island * both pools are amazing * the spa massage is a must!!!! * the bar on the beach is handy The not so great * after traveling back in time from Sydney -... More

Was this review helpful? Yes 1
Antonio M, Gerente at Gran Caribe Real Resort & Spa, responded to this review

Dear Jess: First of all thank you very much for your honest review. We are glad that you had a good general impression of our resort and assure you that we will keep in mind the negative points you pointed out in order to steadily improve our services. More

San Francisco, California, United States
Reviewer
4 reviews 4 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 1 week ago

We normally stay at the Hyatt Zilara which is the sister property next door. The week was sold out at the Hyatt so we chose to try an adventure and stay at the Gran Caribe. The check in when we arrived with Hector was wonderful. He made us feel at home right away. The rooms are beautiful. We upgraded to... More

Was this review helpful? Yes 2
Antonio M, Gerente at Gran Caribe Real Resort & Spa, responded to this review

Dear Rena: Thank you for giving us the opportunity of hosting your recent holidays in Cancun. It is a pleasure to know that staff members like Hector, Alex, Carlos and Juliana did everything in their hands to assure you a memorable experience. We will gladly pass on your positive comments to them. Besides that we will keep improving what fell... More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

My husband and I spent a week there November 2014. The entire experience was amazing and the service was outstanding. The Gran Caribe Real is beautiful and takes great pride all that they do. We met so many wonderful, hard working people - Angel, Daniel, Carlos! The list goes on! We will definitely be back next year. Thank you for... More

Was this review helpful? Yes 1
Antonio M, Gerente at Gran Caribe Real Resort & Spa, responded to this review

Dear CJBudd: We strive for receiving awesome reviews like yours. Thank you very much and rest assured that or staff members Angel, Daniel and Carlos will learn about your mentions. Hope to see you back soon. More

Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Just returned from our vacation here. Had a great time. Was here for a wedding beautiful ceremony in the chapel overlooking the beach. Afterwards a reception on the beach... What a great time! Good at the resort is very good... Gavitos fried sweet and sour shrimp and sushi were excellent. My only complaint would be lack of alcohol in the... More

Was this review helpful? Yes 2
Antonio M, Gerente at Gran Caribe Real Resort & Spa, responded to this review

Dear Aimlynn: Thank you so much for reviewing our resort. Hosting weddings is an important part of what we do and we couldn´t be happier that the one you attended worked out just fine. More

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Hotel Summarization (Beta)

What travelers say

  • Sunset grill(38)
  • Lobby bar(29)
  • Room service(28)
  • Ocean views(24)
  • Great time(22)
  • Very good(22)
  • Junior suite(21)
  • Entertainment staff(17)
  • Pool area(15)
  • Water slide(12)

Additional Information about Gran Caribe Real Resort & Spa

Address: Blvd. Kukulkan, Km 11.5, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Gran Caribe Real Resort & Spa 4*
Number of rooms: 455
Reservation Options:
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Also Known As:
Gran Caribe Real Cancun
Caribe Real Resort Spa
Gran Caribe Cancun
Cancun Gran Caribe Real Resort
Gran Caribe Real Hotel

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