We had originally booked the ocean view junior suite, but when we arrived, were told they did not have any available. We were offered a free night upgrade to a gran master one bedroom with ocean view and jacuzzi. This room also gives you access to the Royal (adults only resort) next door. Since we were traveling with the kids,... More

The hotel is beautyful and in great position, how ever we did not like some things. The service of the waiters is allover very slow (to few waiters), the night shows and entertainment is very weak (better you go out) and the food quality was disapointing in all internal restaurants and buffets. Dont expect to get 4-5 star place even... More

we just recently travelled to this resort from feb 1-8,2012. We had a wonderful time at this resort,all the staff were very friendly,lots of bars to choose from 8 to be exact,one of them on the beach another 2 beside the pool area, a lobby bar as well as in the buffet. Easy access to downtown close to all night... More

We just returned last night from our one week stay at this resort. We had an oceanview junior suite on the 5th floor which was very nice. We were welcomed in our room with a bottle of champagne, robes and minibar. The bathrooms were especially nice. The beach was incredible, very clean with a little bit of rocks in a... More

My wife and I purchased an eversave (similar to groupon or living social) for a four night stay at the Gran Caribe Real in Cancun, Mexico. We knew what to expect because we had a destination wedding at the sister property the Gran Porto Real in Playa Del Carmen, just shy of a year earlier. As is ture of most... More

The best food and service. Special mentions fo Roman at Marias restaurant, Filay and Enrique at Il Pescatore at Linda at the lobby bar. They each helped to make this a fabulous vacation. More

We just returned from a short stay at the Gran Caribe Real-Cancun. Pros- Beach is WONDERFUL, beautiful. The Staff is outstanding..take dollar bills to compensate them for their great work! Upgraded to VIP floor beautiful room and views of the ocean and lagoon Very Very Clean Hotel Christien (sp?) at the poolside bar was so awesome, always provided great service... More

My husband and I recently spent 4 nights at the Gran Caribe. The hotel is nicely staffed and very clean. The food was honestly so/so ... it seemed the food that should be hot was barely warm. We liked the Sunset Grill and the poolside "healthy" cafe. They have two nicer restaurants onsite that you can make reservations for ...... More

We stayed for a long weekend here, there were 6 of us. All in all the hotel is clean, the staff is nice (unless you have a problem, will elaborate later) and the food is fine. Is it the best food I have ever had? No. Is it the worst food I have ever had? No. It's just fine. Cleanliness:... More