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Gran Caribe Resort

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Blvd. Kukulkan, Km 11.5, Cancun 77500, Mexico
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1 room 1 adult
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Gran Caribe Resort
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6,145 Reviews from our TripAdvisor Community

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Calgary, Canada
Level Contributor
278 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 119 helpful votes
4 of 5 stars Reviewed yesterday NEW

Stayed at Gran Caribe last week and very happy with the hotel, the food, the service, all in all, a great week. We arrived late afternoon on a Monday, check in was quick and smooth after being greeted with a refreshing drink. Our room was on the lagoon side of the hotel overlooking the family pool. Room was quite spacious... More 

Helpful?
Thank David B
Winnipeg, Canada
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

Having been to the Riviera area the past 6 years we decided to try Cancun this year for something different. Although this resort is a lot smaller than ones we've been to in the past it is definitely one of the best. Having lots of recent experiences in Mexico with lots to compare to here's a quick rundown of the... More 

Helpful?
Thank Trevor J
Elkhorn, Wisconsin
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

My wife and I booked our Honeymoon vacation to the Gran Caribe Real in Cancun, Mexico because it was reasonably priced. We tried to get our room upgraded before our trip but Funjet offered us an upgrade for $60 but we had to drop our insurance, which we were not going to do. My sister who is our travel agent... More 

Helpful?
Thank Snicklefritz67
Matias K, Gerente at Gran Caribe Resort, responded to this review

Dear Snicklefritz67; Thank you for your recent visit to our resort and for sharing feedback regarding your stay. While you enjoyed the delicious dining and our excellent service provided by our valued associates such as Raul, who will surely be pleased to know he was able to make your special day truly memorable. I am very sorry and concerned hearing... More 

Sarnia, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

Anel - had a massage with this woman - was defiantly worth the money. She was wonderful with magic hands!! Ask for her when your at this resort. Great hotel ,wonderful service and decent food. Had a great time there! Norma looked after us at the Lobby bar. She was great!! Would definitely go back!!

Helpful?
1 Thank 4Amigos1234
Matias K, Gerente at Gran Caribe Resort, responded to this review

Dear 4Amigos1234 Thank you very much for your visit and positive feedback on your Gran Caribe experience. Glad to learn that you thoroughly enjoyed your stay and found total relaxation. We are very grateful you had and enjoyable stay with us. Best Regards Matias Klein More 

Metro Minneapolis-Saint Paul, Minnesota
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This was our first time at Gran Caribe Real Resort and we were very much impressed by the service personnel. They all greet you a million times a day with a wide smile and friendly look. Everybody speaks decent English although I was able to check in my family by speaking Spanish. We stayed in room 2882 serviced by the... More 

Helpful?
1 Thank Vladimir M
Matias K, Gerente at Gran Caribe Resort, responded to this review

Dear Vladimir We would like to thank you for choosing our resort as your host on your recent gateway to Cancun. It was a pleasure having you and we appreciate that you have taken the time to share your experience on Tripadvisor. We sincerely look forward to welcome you back on a future occasion Best Regards Matias Klein More 

New Brighton, MN
Level Contributor
30 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

My wife and I traveled here for a 4 day weekend in late January 2016. We were able to get a very good rate booking our vacation package on Hotwire.com. Upon arrival, they did not have our room type available and offered us a complimentary upgrade. They then wanted us to talk with someone who would review the services of... More 

Helpful?
1 Thank mndarkhorse
Brooklyn Park, Minnesota
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

Our arrival went very smooth, our room was Junior Suite, Ocean Front, very nice, for us this was exactly what we had requested. The hotel was always clean, always staff present to assist, and the food was very good, but not quite 5 star quality. The beach was very nice, very clean, and not rocky. Since we were there for... More 

Helpful?
Thank Kmh223
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

My wife and I chose to stay here for our Honeymoon, and we could not have chose a better place! It was our second visit to Cancun in as many years. We did not think that our first holiday could be beaten....but this one actually did! We had no problems with our flights, the check in was really smooth/quick. I... More 

Helpful?
Thank Andy M
Matias K, Gerente at Gran Caribe Resort, responded to this review

Dear Andy It was a pleasure to welcome you at Gran Caribe Resort Cancun and we appreciate you sharing your fantastic vacation experience with us. We are very happy to know you very much enjoyed your overall stay and we are very much looking forward to hosting you again in the near future for another restful vacation. Sincerely, Matias Klein More 

Ottawa, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

When we arrived to check in, we were offered to be upgrated in exchange of more $.  They offered us the VIP floor for $300 or another room facing the pool for $140. We refused of course.  Then we were hijack by the concierge for at least 1/2 hour.  Next thing we know we were registered to attend the next... More 

Helpful?
2 Thank josee191
Matias K, Gerente at Gran Caribe Resort, responded to this review

Dear Josee 191 Thank you for your visit during the holidays and for your candid review. We appreciate your time to describe your experiences at our resort and for highlighting the positives as well as the negatives , I appreciate your kind comments regarding our staff and the cleanliness of the property On another note, please accept our sincerest apology... More 

Rocky River, Ohio
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We were just looking at pictures from our recent trip to the Gran Caribe in Cancun and felt the need to write about our recent experience. We have been going to the Gran Caribe for about six years now and we have enjoyed it every time. What sets the Gran Caribe apart from other resorts is the staff and we... More 

Helpful?
2 Thank Scott C
Matias K, Gerente at Gran Caribe Resort, responded to this review

Dear Scott C We are excited to know you had a truly wonderful stay, while enjoying especially the high quality and varied dining options in all our Restaurants,as well as the excellent servic provided by Fermin anda Andres Thank you very much for recommending us and we are very much looking forward to welcoming you back one again during your... More 

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