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Gran Caribe Resort

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Blvd. Kukulkan, Km 11.5, Cancun 77500, Mexico
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1 room 1 adult
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Gran Caribe Resort
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6,183 Reviews from our TripAdvisor Community

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2 reviews
4 of 5 stars Reviewed yesterday NEW via mobile

The gran caribe is a beautiful resort with very good customer service. Food is good, room is nice-the linens/bed were not for us- pilling (balling up) and uncomfortable- woke up with a back and neck ache every day. Lots and lots of sand in the room (part of having a beach walk out and kids :))and not enough room (garbage... More 

Helpful?
Thank Lisa Jonathon L
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

Tonight is our last night here at Gran Caribe resort. I'm writing this review as I sit here in the lobby listening to the upbeat music the band is playing. Every night there's something entertaining. You can chose to watch the show at the theater or listen to the band in the lobby. There's 9 of us. Six adults and... More 

Helpful?
2 Thank Leila T
Aurora, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

We had a great time a Gran Caribe! The beach was beautiful and the food and drinks were plentiful. The members of the entertainment staff "Medallia" were exceptional. Thanks to Sabina, Beto, Angelo and Yona for keeping us entertained on the beach volleyball court. We really appreciated your enthusiasm every day!!

Helpful?
Thank Pencil01_11
Rice
1 review
5 of 5 stars Reviewed 3 days ago NEW via mobile

We always have great service when we come here. The activities staff is outstanding..especially Carlos who thought I was his brother for the week. The wait staff is amazing especially Daniel who has your drinks there before you think you need them. The food and service is great. We will be coming back here for years to come. They really... More 

Helpful?
Thank Chad K
2 reviews
4 of 5 stars Reviewed 3 days ago NEW

Our family of four (two adult children) stayed for a week at the Gran Caribe Resort from Feb 2-9th 2016. This was our first experience at a smaller resort and we loved it! The resort was extremely clean, food and drinks were wonderful and the staff was so great that it would make us come back again. The activities team... More 

Helpful?
Thank joanb466
Stoney Creek, Canada
1 review
5 of 5 stars Reviewed 4 days ago NEW via mobile

Rooms were very clean and spotless very well taking care of. The food was amazing and service was outstanding, nothing negative to say about anything. The staff was very friendly, helpful, and went out of their way to help you. Made my vacation experience a pleasure. In conclusion, I'd like to commend David from the Italian restaurant for his great... More 

Helpful?
Thank TomasMana23
Matias K, Gerente at Gran Caribe Resort, responded to this review

Dear TomasMana23 Thank you for visiting this beautiful property and for taking your time to share feedback regarding your stay. It is very kind of you to outline the good things that you enjoyed, from the comforts of your room and the attentive service from our staff. I am delighted that you had a great time; thank you for your... More 

Calgary, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 4 days ago NEW

Went for my 30th birthday. Upon arrival we upgraded our room for $80 USD a night. Which was a huge mistake, the room had bugs in it. We complained and they came sprayed a extremely strong smelling solution, so we decided it was best to leave for a while. The food was absolutely DISGUSTING. I had hair in my food... More 

Helpful?
1 Thank Justice2685
Matias K, Gerente at Gran Caribe Resort, responded to this review

Dear Justice2685 Thank you very much sharing your recent experience at Gran Caribe Cancun. We are very sorry to read that we were unable to meet your experience during this visit. We sincerely hope you will allow us the privilege of hosting you again in the near future and provide you the excellence of service you and all our valued... More 

Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

My wife and I just returned from a 5 night trip to the Gran Caribe Resort (or Resort and Spa) and I must say it was a perfect mid-winter getaway. Our room was great, but our balcony butted up to the roof top where the Club Real is located, so when we layed in our hammock and got cozy, I... More 

Helpful?
Thank Jeff K
Matias K, Gerente at Gran Caribe Resort, responded to this review

Dear Jeff K Thank you for your recent visit and lovely review of our resort. We are delighted that you enjoyed an excellent holiday, especially our dining options,beautiful beach, and our excelent service. We look forward to welcoming you back to enjoy another Gran Caribe experience. Best Regards Matias Klein More 

WAUBEKA, WISCONSIN
Level Contributor
35 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We flew to Cancun from Milwaukee for some sun and relaxation. Upon arrival to the property we were warmly welcomed by the front desk team. Check in was quick and we opted for an upgrade to ocean front for $40 a night. That was a great decision and we're both very happy with the view. The grounds are well kept... More 

Helpful?
Thank FLAKESFLY
Matias K, Gerente at Gran Caribe Resort, responded to this review

Dear FLAKESFLY Thank you very much for choosing Gran Caribe Resort Cancun as host to your recent holidays, and for taking the time to share your experience with Trip Advisor. It is very gratifying to read reviews like yours, which encourage us to be better and to always provide an outstanding service, being attentive to your needs and exceeding your... More 

Boston, Massachusetts
1 review
5 of 5 stars Reviewed 5 days ago NEW via mobile

This hotel was amazing. The people there were very hospitable. We had an amazing experience. The food was amazing and the service was impeccable. We went to the Mayan ruins tour and our tour guides Cristina victor and Samuel were wonderful. The way they did the tour made sense and was very informative kept me interested. We paid a bit... More 

Helpful?
Thank bernie02124
Matias K, Gerente at Gran Caribe Resort, responded to this review

Dear bernie02124 Thank you for taking your time to share feedback regarding your recent stay at Gran Caribe Resorts Cancun. I am very happy to learn that you thoroughly enjoyed your stay and highly recommend it. We are thrilled to know you had a truly relaxing stay, while enjoying the comfortable suites, the delicious dining and our excellent service provided... More 

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