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Gran Caribe Real Resort & Spa

4.0 of 5 Blvd. Kukulkan, Km 11.5, Cancun 77500, Mexico
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#48 of 174 Hotels in Cancun
4,658 Reviews 4 of 5 stars
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Gran Caribe Real Resort & Spa
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Gran Caribe Real Resort & Spa
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4,658 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Calgary, Canada
Senior Reviewer
6 reviews 6 reviews
5 of 5 stars Reviewed 3 days ago NEW

I just returned from a one week stay at this hotel. The service was excellent and the staff were very knowledgeable. I upgraded to an oceanview room--was well worth it. Mini fridge was daily stocked with soft drinks, water, and beer. There were four bottles of liquor to choose from on the wall. Had a massage from Maria by the... More

Was this review helpful? Yes
Antonio M, Director General at Gran Caribe Real Resort & Spa, responded to this review

Dear Angela V V V V. Thank you for your kind comments. We are delighted your stay with us has been such a pleasant one We hope to see you again on your next visit to Cancun. More

Omaha, Nebraska
1 review
3 of 5 stars Reviewed 3 days ago NEW

I have been to the Gran Caribe Real 3 times now and this experience was average compared to the other times I had been there. I was there for a honeymoon this time and when I ordered a King sized bed thru expedia, they stuck us in a 2 double bed room for the first 5 nights out of 10... More

Was this review helpful? Yes
Antonio M, Director General at Gran Caribe Real Resort & Spa, responded to this review

Dear Alex S, first and foremost, thank you for allowing us the opportunity to host your holidays. We do apologize for the mishaps your experienced, especially with the room assignment. We thank you for recognizing our associates, especially the ones you have mentioned. Hope to have the opportunity to have you with us again in the near future More

Chelsea, United States
Reviewer
5 reviews 5 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Greetings: I stayed at this resort in 1996 when it was the "Intercontenental Hotel" and then again last Nov. 2013. I did not know it was the '96 resort until I actually showed up and saw the location and realized it was the same resort. It was like DejaVu. My comments are below. Pluses: 1. Great beach location, plenty of... More

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Antonio M, Director General at Gran Caribe Real Resort & Spa, responded to this review

Dear Keith M, thank you for taking your time to write this comment. We very much appreciate you providing us with the areas of opportunity you experienced during your stay as it allows up to see where we need to improve. We hope you will allow us the opportunity to welcome you again in the near future and make sure... More

Lochgelly, United Kingdom
Contributor
15 reviews 15 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I have just returned after a two week stay at the resort. Our room was large and very comfortable - we stayed on an all inclusive basis. Mini fridge is stocked daily with water and soft drinks. Complimentary spirits in mini bar on arrival. Hotel and grounds very clean and staff attentive. Poolside entertainment staff - especially Mike were great... More

Was this review helpful? Yes 1
Antonio M, Director General at Gran Caribe Real Resort & Spa, responded to this review

Dear Karen S Great review!! Hope to have the opportunity to have you with us again in the near future Best regards More

Howell, New Jersey
1 review
5 of 5 stars Reviewed 4 days ago NEW

We just got home from a 4 day stay, we had nothing but problems from the minute we checked in until we checked out. Mario, Manager, assisted us and was great but the problems never ended. We came here for a relaxing vacation and ended up aggravated up until we checked out at 4:30 am the day we departed! I... More

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Antonio M, Director General at Gran Caribe Real Resort & Spa, responded to this review

Dear Wendy N. First of all thank you very much for writing this detailed review about your stay atGran Caribe REal! We do apologize for the mishaps your experienced, We do hope you give us a second chance in the future and thank you again for your feedback More

Toronto, Canada
Contributor
11 reviews 11 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Loved this place! Right on the best strip of the Cancun beach, beautiful Turquoise water and completely swimmable with no rocks or seaweed. Food was great both at the buffet and a la carte restaurants. Drinks were good, and best of all they had unlimited free room service which was great for days you are hung over and need some... More

Was this review helpful? Yes 1
Antonio M, Director General at Gran Caribe Real Resort & Spa, responded to this review

Dear couldntbeliver Thank you for leaving us a review of your stay. We hope to have the honor of welcoming you back in the very near future. More

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago NEW via mobile

The hotel is tired and not 5*, but the cleaning is very good and the bellman Louis Castillo is the best! The best person I met in mexico. The food is not good; the staff not always happy to see you, they can do smth only for tips

Was this review helpful? Yes 1
Antonio M, Director General at Gran Caribe Real Resort & Spa, responded to this review

Dear 14_kotov, We very much appreciate you providing us with the areas of opportunity you experienced during your stay as it allows up to see where we need to improve. We look forward to seeing you again! More

Glasgow, United Kingdom
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 1 week ago

This resort- is really in touch with all of their guests, and what makes a holiday- that Oh-Soooo-Special. The staff are the most polite, sweet, helpful & genuine people you could wish to meet. From arrival, bellboys, waiters, barstaff, maids, room servers, maintenance, guides, entertainers, spa therapists, and all others you can think of- nothing is ever too much trouble.... More

Was this review helpful? Yes
Antonio M, Director General at Gran Caribe Real Resort & Spa, responded to this review

Dear JILLIAN M, It gives us great pleasure to know that you had such a great time during your stay with us, it was an honor having you as a guest. See you on your second trip to Gran Caribe Real More

Los Angeles, California
1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

I just got back from a 5 day stay here, and I had a nearly perfect experience. First of all, we booked an Ocean FRONT room, not Ocean View. Our room was beyond amazing!! We had a king size bed, alcohol on tap, a mini fridge that was stocked with water and soda daily, and we had our own balcony... More

Was this review helpful? Yes 6
Antonio M, Director General at Gran Caribe Real Resort & Spa, responded to this review

Dear Cynthia K, Gracias for this good review. We are delighted you enjoyed your stay at Gran Caribe Real. Please be assured that the concerns you mentioned have already been addressed to the corresponding departments Once more, thank you and we hope to have the privilege of hosting you again in the near future. More

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago

We did NOT have a good experience at this hotel and was extremely displeased. We are utterly shocked at the good reviews because there is no way someone could rate this hotel a 2 let alone a 5. We stayed in a Junior Suite with 2 full size beds. Our hotel room had ants and we complained about them several... More

Was this review helpful? Yes 2
Antonio M, Director General at Gran Caribe Real Resort & Spa, responded to this review

Dear Smlyons84. We are truly sorry for the inconveniences you encountered during your stay; we appreciate the feedback which we have used to improve our service and facilities. We reiterate once again our sincere apologies for any inconveniences we caused and hopefully you can give us another opportunity to welcome you again. More

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Hotel Summarization (Beta)

What travelers say

  • Sunset grill(38)
  • Lobby bar(29)
  • Room service(28)
  • Ocean views(24)
  • Great time(22)
  • Very good(22)
  • Junior suite(21)
  • Entertainment staff(17)
  • Pool area(15)
  • Water slide(12)

Additional Information about Gran Caribe Real Resort & Spa

Address: Blvd. Kukulkan, Km 11.5, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Gran Caribe Real Resort & Spa 4*
Number of rooms: 455
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Expedia, getaroom.com, Priceline, Agoda, Odigeo and Tingo so you can book your Gran Caribe Real Resort & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Gran Caribe Real Cancun
Caribe Real Resort Spa
Gran Caribe Cancun
Cancun Gran Caribe Real Resort
Gran Caribe Real Hotel

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