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All 174 Cancun hotels

Gran Caribe Real Resort & Spa

4.0 of 5 Resort (All-Inclusive)   |   Blvd. Kukulkan, Km 11.5, Cancun 77500, Mexico
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Ranked #49 of 174 hotels in Cancun
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4,574 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (664)
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Top Contributor
55 reviews 55 reviews
21 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed yesterday NEW

We just got back from a wonderful week in Cancun. What made it wonderful was that we upgraded to a 6th Floor Ocean View VIP master suite and spent 98% of our time next door at the Zilara. The Gran Caribe was clean and lively with lots of young families but we were looking for more adult atmosphere for us... More

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New York City, New York
1 review
5 of 5 stars Reviewed yesterday NEW

We've been in the resort twice and we r planning to go back. The resort is a very family oriented spot where you feel safe for ur little ones. The staff is without exception very friendly. The food is generally good but it is excellent at Maria's, Sunset Grill, and Il Pescatore restaurants. The layout of the hotel facilities is... More

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Pickering, Canada
1 review
4 of 5 stars Reviewed 2 days ago NEW

A good place for kids, we were a group of 10, with a 18 month, 2 & 4 year old. Don't get a room overlooking main pool if the kids need an afternoon nap, very noisy. Food was OK, all restaurants catered to kids, even the speciality. Kids loved the water play area and the beach. We were there during... More

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Somerdale, New Jersey
1 review
1 of 5 stars Reviewed 2 days ago NEW

8/25 thru 8/29 2014 My husband and I have been to Cancun 5 times at a different resort. Our "travel Agent" recommended this resort and we trusted her. Big mistake! This resort was 2 star,at best. We were forced to upgrade to the Grand Jr. suite because they had no more reasonable rooms available and the Jr. suite we booked... More

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Camarillo, California
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Two negatives to get out of the way. Our initial family room with bunkbeds was on the lower level near the lobby and far too noisy. For a small fee we were able to upgrade to the VIP level where the sofa was switched for two twin beds for the kids. This switch really enhanced our experience as we were... More

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1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 days ago NEW

This place is the typical good web sale photos videos, but the reality is other the staff is friendly and they look to do the best. But is look that the managers are just interested to have as many monies from your pockets whit cero invest on the hotel facilities. At arrival they will sale rooms up grade and different... More

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Copperas Cove, Texas, United States
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 5 days ago NEW

I was really surprise on the service, one thing that made us like this hotel was the positive reviews on service. Very bad experience. Every single question you had , they wanted to sell a time share. The food was ok, not bad wow but ok. I expected more seafood since you are at the beach.

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1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago NEW

Service was dire.the people were rude or claimed they didnt understand you.the things in room were broken ie toilet seat, tap etc.the food was inedible and cold.we was being badgered all the time for massages.i would never go there again and hope that people would not waste their time or money with this place.extremely disappointed.

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1 review
5 of 5 stars Reviewed 1 week ago via mobile

never had so much fun in my life. A lot of this is thanks to your entertainers ! Especially aldo he was the bestest everrrrrr! So many things to do during the day and everyone always had a big smile on their face. Also always came up and said hey :) I love him :) his the besttttt

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1 review
5 of 5 stars Reviewed 1 week ago via mobile

Amazing location. Great vibe. Beach is beautiful. People are so friendly, always willing to help. Best part: Aldo providing outstanding service for when we wanted to party and get involved in activities throughout the day! Will definitely be coming back here !

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Hotel Summarization (Beta)

What travelers say

  • Sunset grill(38)
  • Lobby bar(29)
  • Room service(28)
  • Ocean views(24)
  • Great time(22)
  • Very good(22)
  • Junior suite(21)
  • Entertainment staff(17)
  • Pool area(15)
  • Water slide(12)

Additional Information about Gran Caribe Real Resort & Spa

Address: Blvd. Kukulkan, Km 11.5, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Gran Caribe Real Resort & Spa 4*
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Also Known As:
Gran Caribe Real Cancun
Caribe Real Resort Spa
Gran Caribe Cancun
Cancun Gran Caribe Real Resort
Gran Caribe Real Hotel

4,321 photos of this hotel

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Hotel & grounds (652)
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Room/suite (422)
Business center/function rooms (24)
Dining (239)
Bathroom (27)
Videos (7)
Family/play areas (69)
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Amenities (137)
Beach (30)
Family Suite (63)
Junior Suite Ocean View (62)
Kid's Pool (11)
Pool (44)
Restaurants and Bars (138)
The Hotel (89)

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Room/suite (9)
Dining (3)
Pool/beach area (4)
Hotel & grounds (4)
Family/play areas (5)
Business center/function rooms (1)
Bathroom (1)
Other (24)
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Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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