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Gran Caribe Real Resort & Spa

4.0 of 5
Blvd. Kukulkan, Km. 11.5, Cancun 77500, Mexico
Hotel amenities
Gran Caribe Real Resort & Spa
Ranked #28 of 175 hotels in Cancun
4.0 of 5 stars 2924 Reviews
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2,924 reviews from our community

What travelers say about this hotel
  • Sunset grill(102)
  • Very good(85)
  • Great time(81)
  • Lobby bar(78)
  • Entertainment staff(77)
  • Room service(53)
  • Ocean views(42)
  • Kid Club(41)
  • Main pool(32)
  • Friendly and helpful(19)
Traveler rating
    1,313
    837
    337
    228
    209
Only show reviews for Family (736) | Couples (734) | Business (27)
Date Rating
Toronto, Canada
1 review
5 of 5 stars Reviewed May 15, 2012 NEW

The Gran Caribe Real is one of the finest hotels in Cancun. I have stayed at this hotel many times and each time gets better and better! The staff are exceptional and they go out of their way to make you welcome and ensures your needs are met! Rooms are great, I had a beautiful suite with a ocean view... More

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Vancouver, Canada
1 review
2 of 5 stars Reviewed May 14, 2012 NEW

Stayed at a few other hotels before this one. Thought I'd try something new. NEVER AGAIN! The food sucked, found hair in it multiple times, not good variety. 24 hour bar only served beer until the keg ran out which was usually around midnight. Most of the staff looked like they hated their jobs, hardly any smiles going around. They... More

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Chandler, Arizona
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed May 13, 2012 NEW
1
person found this review helpful

We would not visit this hotel again. It started with our check in when the man at the desk told us they had no room for us but we had made reservations 7 months ago. He never once smiled or said he was sorry. He just left us standing and waiting for at least 20 minutes only to come back... More

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See 2 more reviews by Razorback15 for Cancun
Nicolas Vazquez Cuevas, Manager at Gran Caribe Real Resort & Spa, responded to this review
May 14, 2012

Dear Guest, We are very sorry to learn that you experienced some inconveniences during your stay as we are deeply committed to providing the greatest guest service and exceeding your expectations. We sincerely hope to have the privilege of hosting you back so we can improve your impressions and providing you with an exceptional vacation experience. Cordially, The Management More

London, United Kingdom
Senior Reviewer
9 reviews 9 reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 13, 2012 NEW

We stayed at the Gran Caribe Real for 2 weeks over the Easter Holidays. We knew it would be busy as it was the Easter weekend during our stay - and yes the hotel was full with a mixture of families, wedding parties, spring breakers (both USA and Mexican). We arrived mid-afternoon and had no problem with check-in - we... More

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Nicolas Vazquez Cuevas, Manager at Gran Caribe Real Resort & Spa, responded to this review
May 14, 2012

Dear Guest, Thank you for your kind comments and for taking the time to post your review on Trip Advisor. We are deeply grateful for your feedback and suggestions as they are very valuable to us. Please rest assured that we will attend your concerns and that we remain committed to exceeding our guests expectations. Thank you very much for... More

1 review
4 of 5 stars Reviewed May 13, 2012 NEW

Depending on the kind of vacation you are seeking, Gran Caribe Real may be a great spot for you! I won't say it's a quiet location, but it is a great location. Service is good in rooms, dining facilities and pool side. This is an all-inclusive resort and the food isn't bad. Our best dining experience, overall and hands down,... More

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1 review
5 of 5 stars Reviewed May 13, 2012 NEW

Awesome vacation. Had a great variety of things to do if you just wanted to relax or if you were more of an on the go type person. The guys who ran the poolside kept everything lively. Hotel was also in a great location. Just a short cab drive everywhere. Definitely would stay here again. More

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Nicolas Vazquez Cuevas, Manager at Gran Caribe Real Resort & Spa, responded to this review
May 14, 2012

Dear guest, Our main commitment is to offer you an unforgettable vacation, we are very happy to know that you enjoyed your stay in our Hotel, we hope to see you very soon. Cordially, The Management More

Bluffton, South Carolina
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed May 11, 2012 NEW

I have been to this hotel 4 times and love it. The food is way above average for an all inclusive resort. Believe me I have been to several ones of them and the food here is just amazing, very fresh and options for everyone. The pool could be bigger, yes that is true but is perfect size for a... More

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Nicolas Vazquez Cuevas, Manager at Gran Caribe Real Resort & Spa, responded to this review
May 14, 2012

Dear guest, It is an honor that you have chosen us for a day as important as your wedding, we hope with great pleasure to offer you a quality event and pamper you during your stay. Thank you for your preference. Cordially, The Management More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 10, 2012 NEW
1
person found this review helpful

We have stayed at the gran caribe for 2 weeks and had a fab time, room was clean and comfortable, food was excellent, staff are friendly and always willing to help, it was my fiancees birthday and we got flowers and champagne in the room which was nice, the views of the lagoon and the beach are stunning. This was... More

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fort worth
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed May 10, 2012 NEW

Yep, another review of GCR by me. We love this place and can't get enough. That is why we are going back in July to be married there. We are looking to have our new friends at the hotel to join us. We made a new friend, Karla, Captain at Giovatas. Wonderful young lady, very sweet! And also to our... More

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See 4 more reviews by FortWorthTabbygirl for Cancun
New York City, New York
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 10, 2012 NEW
1
person found this review helpful

Once again stayed from May 1 to 8. A beautiful and wonderful place to be!...... This was my 6th or 7th time in The Gran Caribe Real and a 3 girls trip. If you haven't stayed at GCR - you need too. I recommend this Resort to everyone, will never stay anywhere else in Cancun. Gran Caribe is the Place... More

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See 2 more reviews by Irilin7 for Cancun

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Additional Information about Gran Caribe Real Resort & Spa

  • Caribe Real
  • Gran Caribe Real
  • Gran Caribe Real Cancun
  • Cancun Gran Caribe
  • Grand Caribe
  • Caribe Real Resort Spa
  • Gran Caribe Real Resort
  • Gran Caribe
  • Gran Caribe Cancun
Address: Blvd. Kukulkan, Km. 11.5, Cancun 77500, Mexico
Price Range: $$$

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Gran Caribe Real Resort & Spa
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