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All 172 Cancun hotels

Gran Caribe Real Resort & Spa

4.0 of 5 Resort (All-Inclusive)   |   Blvd. Kukulkan, Km 11.5, Cancun 77500, Mexico
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Ranked #50 of 172 hotels in Cancun
A recent review
5 of 5 stars reviewed 3 days ago
Welshlady17
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4,479 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (639)
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English first
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

Excellent hotel! Superb beach! Clean comfortable room, fridge always stocked with refreshments & beers. Staff super friendly, lovely food in all restaurants. Plenty of sunbathing space on comfortable sun loungers. Will deffo re-visit!

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Chino Hills, California
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

My family and I just returned from a 7 day 7 night stay at this awesome resort. I enjoyed it so much that I didn't want to leave to resort to do excursions. So many activities to do at the resort. We did leave the resort to visit the mercadito, located outside of the Cancun hotel zone and to party... More

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Contributor
11 reviews 11 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I was very impressed with the resort itself and the staff. Every employee I came in contact with was very helpful, polite and friendly. Their shows were good and the food was amazing, specially the breakfast and mixed drinks. The room was cleaned everyday, the bed was comfy, and the view was the best! Love Cancun and all its experiences... More

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Prince George, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

We went for a friends sons wedding in April 2011 not 2014 (wouldn't let me pick a further date). It was our first trip to Mexico. We had no choice but to go to this resort as it was already booked for us. Nice hotel although they screwed up some reservations for the wedding and the couple got put up... More

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Antonio M, Director General at Gran Caribe Real Resort & Spa, responded to this review

Dear Jeremy K We appreciate your comments regarding you stay at Gran Caribe Real. I really appreciate your constructive comments which highlight specific areas that we need to rectify to improve our standards Your remarks are very much appreciated as they help us to improve our service, and our product. We are looking forward to see you soon More

Redding, California
1 review
4 of 5 stars Reviewed 1 week ago NEW

This was our 3rd stay at the Gran Caribe & once again had a great time. We had been staying at the Gran Puerto Real but because it was so spread out I had a hard time getting around there & the Gran Caribe was so kind to find us an awesome room where there isn't so much walking. We... More

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Antonio M, Director General at Gran Caribe Real Resort & Spa, responded to this review

Dear Sheri H We thank you for recognizing our associates, especially the ones you have mentioned, and hope see you here again More

Tulsa, Oklahoma
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

This was our 5th time to stay at the Gran Caribe and after the experience we will never go back there. One room stunk like dirty feet and they brought in a fan for 4 hours. We had upgraded to the highest level room and we were unable to get reservations at any restaurant other than the Buffett. I tried... More

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Antonio M, Director General at Gran Caribe Real Resort & Spa, responded to this review

Dear Okietraveler24 We sincerely apologize that you did not have a perfect stay at our hotel, and that we felt short of your expectations We hope to have the honor of welcoming you back to our resorts, allowing us the opportu nity of providing you a truly wonderful and memorable experience More

Greeley, Colorado
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

We were excited to stay here based on the reviews I read but unfortunately it did not live up to them in my opinion. When we arrived the staff was friendly and attentive as advertised. Our first room was in what seemed to be an older un-remdolded section of the hotel (2816). The room was sparsely decorated and when I... More

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Antonio M, Director General at Gran Caribe Real Resort & Spa, responded to this review

Dear Jeff U Thank you for taking your valuable time to share your feedback with us. We regret to know that the service of our resort did not meet your expectations. We hope to have the opportunity to welcome you once again to Cancun More

San Jose, California
1 review
5 of 5 stars Reviewed 1 week ago NEW

My family 1st trip to Cancun with Gran caribe real was amazing.Great food,outstanding service from every single employees.like Jesus,Juan-captains-Jessica ,Cesaz@Gaviotas.Adrian,Lily Mary max David @albatros.Pablo@Sunset and Anthony Taco @dinner on the beach and many more...

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Antonio M, Director General at Gran Caribe Real Resort & Spa, responded to this review

Dear Kieunga N gracias for your positive review. See you the next year More

New York City, New York
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

I had the time of my life at the Gran Caribe Real Resort & Spa recently. Not only was the hotel beautiful with plenty of amenities but the staff was extremely hospitable. The is something to do here for children of all ages and many events for adults. Everything is within steps so you do not have a long haul... More

Was this review helpful? Yes 1
Antonio M, Director General at Gran Caribe Real Resort & Spa, responded to this review

Dear S A We truly appreciate your kind comments and the time you took to write your comments See you soon. More

Everett, Massachusetts
1 review
1 of 5 stars Reviewed 1 week ago

Not a good experience at all!! The A.C. was broken, it was incredibly hot so no one sleeps in 100 degree weather. The food wasn't great. Also what we thought was a V.I.P package ended up being a very small and cramped bedroom for 4. We asked why our rooms changed and she said that our V.I.P was at home... More

Was this review helpful? Yes
Antonio M, Director General at Gran Caribe Real Resort & Spa, responded to this review

Dear Steffany B Thank you for taking your time to give us this review about your recent stay at Gran Caribe Real. its very important for us to know which areas in need of improvement are. We sincerely hope you will allow us the privilege of hosting you again in the near future and provide you the excellence of service... More

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Hotel Summarization (Beta)

What travelers say

  • Sunset grill(38)
  • Lobby bar(29)
  • Room service(28)
  • Ocean views(24)
  • Great time(22)
  • Very good(22)
  • Junior suite(21)
  • Entertainment staff(17)
  • Pool area(15)
  • Water slide(12)

Additional Information about Gran Caribe Real Resort & Spa

Address: Blvd. Kukulkan, Km 11.5, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Gran Caribe Real Resort & Spa 4*
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Also Known As:
Gran Caribe Real Cancun
Caribe Real Resort Spa
Gran Caribe Cancun
Cancun Gran Caribe Real Resort
Gran Caribe Real Hotel

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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#24 Business Hotel in Cancun #26 Family Hotel in Cancun #28 Romantic Hotel in Cancun #30 Luxury Hotel in Cancun #35 Top resorts Hotel in Cancun #40 On the Beach Hotel in Cancun
Hotel Class
Number of rooms
455

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