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Gran Caribe Real Resort & Spa

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Blvd. Kukulkan, Km 11.5, Cancun 77500, Mexico
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Gran Caribe Real Resort & Spa
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Gran Caribe Real Resort & Spa
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5,303 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Gold Canyon, Arizona
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Stayed at the Gran Caribe Real the first week of May. The resort is nice and the staff is even nicer. Everyone goes out of their way to be polite friendly and helpful. The beach is fantastic! The sand is as soft and as white as sugar and the ocean is the most amazing shades of blue. The water is... More 

Was this review helpful? Yes 1
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I was spend 6 nights in Gran Caribe Real Cancun and for me which travelled from very far place this resort is very comfort. The service of the waitress in all restaurants are superb. The building was well maintained and clean. Nice things is when our first room Junior Gr. Suite was leaking on the ceiling they move us to... More 

Was this review helpful? Yes
Antonio M, Director General at Gran Caribe Real Resort & Spa, responded to this review

Dear Cahyani F Thank you very much for sharing with us your positive review! However, we do apologize for the shortfalls you encountered, especially with your fisrt room and the pool size. Once again thank you for your feedback and we look forward to hosting you again in the near future More 

1 review
5 of 5 stars Reviewed 3 days ago NEW

lots to enjoy. I had 2 of the best massages in the world. They really know there tourism. The music with Bose speakers was the best,and pool volleyball was great.i enjoyed the restaurants fillet mignon was delicious ice cream wow.

Was this review helpful? Yes
Antonio M, Director General at Gran Caribe Real Resort & Spa, responded to this review

Dear Marianne K great review!! We are very happy to read that you are having a wonderful time and that our staff is pampering you just as you deserve! And I agree with you, our massages are awesome. Thank you for your feedback and we hope to have the privilege of welcoming you back very soon! More 

1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

Rooms smell like mold .. Food and drink are okay .. Nothing special but the service/ bar tenders where great .. Would I return to this place no .. I hate the fact they trying to sell u timeshare it's really annoying............................................ However the entertainment was great at night

Was this review helpful? Yes 2
Antonio M, Director General at Gran Caribe Real Resort & Spa, responded to this review

Dear Hailey S. Thank you very much for taking your time to write this feedback , its very important for us to know which areas in need of improvement are. We apologize if the approach from our guest service associate made you feel uncomfortable and we can assure that this issue has been addressed appropriately. Once again, thank you for... More 

New York City, New York
1 review
5 of 5 stars Reviewed 4 days ago NEW via mobile

Just finished a couples massage outside overlooking the ocean, it was the most relaxing massage I have ever had. Maria was massaging my boyfriend and I had Elena, they were both very experienced and made sure that we were happy and relaxed the entire time. We were very satisfied, and truly recommend if you stay at the resort to get... More 

Was this review helpful? Yes
Antonio M, Director General at Gran Caribe Real Resort & Spa, responded to this review

Dear queensmom2 Thank you very much for writing us in regards to your recent stay at Gran Caribe Cancun. We are very happy to know that you had a fabulous vacation and that you enjoy a great massage. Once again, thank you and we look forward to welcoming you again very soon! More 

Fremont, California
Senior Contributor
46 reviews 46 reviews
10 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Very nice all inclusive resort with nice private beach. Lots of food options. Restaurants staffs were good. But the front desk staffs were kind of rude. It has kids friendly pool. Price wasn't cheaper. Make sure to get upper floors. The lobby floor rooms are obstructed.

Was this review helpful? Yes 1
Antonio M, Director General at Gran Caribe Real Resort & Spa, responded to this review

Dear rahman_77 Thank you very much for sharing with us your positive review! However, we do apologize for the shortfalls you encountered, especially with the front desk. Once again thank you for your feedback and we look forward to hosting you again in the near future More 

1 review
5 of 5 stars Reviewed 5 days ago NEW

It was amazing...... I went with a big group for a wedding aOct. 2014 ... it was the most beautiful setting anyone could ever ask for.... a memory I will forever cherish. We are planning to return again this year. I am not a pool person so I can not give an opinion about it as I never used it.... More 

Was this review helpful? Yes
Antonio M, Director General at Gran Caribe Real Resort & Spa, responded to this review

Dear Liza A. Thank you very much for your visit to Gran Caribe Cancun, we really appreciate you have taken the time to share your great review. Thank you for choosing us to spend your vacations. We are very happy to read that you will return to visit us very soon. Until then! More 

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I never write reviews for hotels but this one was an exception. Me and my boyfriend stayed here on May 9th -14th and we loved eveything from the check in to the check out. When we checked in we were greeted by their friendly staff with champagne which was nice. We took the advice of the other reviewers to upgrade... More 

Was this review helpful? Yes 2
Antonio M, Director General at Gran Caribe Real Resort & Spa, responded to this review

Dear Valery B. Thank you very much for staying with us and for taking the time to share your kind review. We are truly glad to read you had an amazing time with us and enjoyed the room, beach, pool, and all hotel in general. We would be delighted to see you here again soon. More 

Toronto, Canada
Contributor
11 reviews 11 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

Very disappointing all around. Room was adequate after an upgrade, but no more than that. Food was poor and usually cold by the time you got it. Worst was the tour guide in the main lobby; rude at best, simply misleading mostly. I just spent nearly $100US For a day trip to Garrafon Park on Isla Mujeres. Ferry took over... More 

Was this review helpful? Yes 1
Antonio M, Director General at Gran Caribe Real Resort & Spa, responded to this review

Dear SylSol2014. We appreciate the time that you have invested on writing an overview of your stay with us. We ask for a sincere apology for the inconvenience in the room. We are saddened to know that we have not complied with your expectations We hope to have the opportunity to serve you as you deserve and expected Gran Caribe... More 

Chicago
Contributor
15 reviews 15 reviews
9 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 1 week ago

We had a nice and relaxing trip with the family. Its been about a year since I was there, so all the details aren't quite as clear as back then. It was our first time at this resort, we've stayed at the Hyatt Zilera (previously the Royal), as well as the Royal Playa del Carmen from the same owners so... More 

Was this review helpful? Yes
Antonio M, Director General at Gran Caribe Real Resort & Spa, responded to this review

Dear RottenKimchi Thank you for leaving us a review of your stay. We value your comments and feedback immensely. We thank you for staying with us. We look forward to seeing you again! More 

Hotel Review Summarization

What travelers say

  • Lobby bar(24)
  • Sunset grill(24)
  • Room service(21)
  • Ocean views(17)
  • Great time(17)
  • Junior suite(15)
  • Pool area(14)
  • Entertainment staff(14)
  • Very good(13)
  • Water slide(9)
Questions? Get answers from hotel staff and past guests. Ask a question

4,757 photos of this hotel

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Room/suite (486)
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Dining (275)
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Business center/function rooms (25)
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Bathroom (30)
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Beach (30)
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Family Suite (63)
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Junior Suite Ocean View (62)
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Kid's Pool (11)
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Pool (44)
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Restaurants and Bars (138)
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The Hotel (89)

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Hotel & grounds (6)
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Room/suite (21)
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Pool/beach area (9)
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Dining (3)
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Bathroom (1)
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Other (27)
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Amenities