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Gran Caribe Real Resort & Spa

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Blvd. Kukulkan, Km 11.5, Cancun 77500, Mexico
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Gran Caribe Real Resort & Spa
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5,412 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (865)
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bradford
Senior Contributor
43 reviews 43 reviews
13 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed today NEW

I came here on my honeymoon and hotel were informed beforehand but did NOTHING. We didnt even get a congratulations on arrival! The hotel was great and there were plenty of places to eat and i can recommend the Mexican. It was truly amazing! Italian not so good and the sunset grill was bad - food was cold and couldnt... More 

Was this review helpful? Yes 1
Arlington, Texas
1 review
5 of 5 stars Reviewed 3 days ago NEW

My wife and I stayed at the Gran Caribe Real for 4 days the first week of June 2015. We found the hotel to be well kept, comfortable, safe and the service was well above average. The restaurants in this all-inclusive food and drink were very good, but one restaurant stood out, Il Pescatore. Alberto was our waiter and the... More 

Was this review helpful? Yes 1
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

Gran Caribe Real Resort & Spa is a "GREAT" Resort in Cancun. This was my first trip to Cancun and I really enjoyed The resort was "Great", the staff was very nice, and the food wasn't bad either! Great Place to VACATION! Oh by the way...It's an All Inclusive Resort!

Was this review helpful? Yes 1
Matias K, Director General at Gran Caribe Real Resort & Spa, responded to this review

Dear TYSM Great review. We are delighted you enjoyed your stay at Gran Caribe Cancun. Once more, thank you and we hope to have the privilege of hosting you again in the near future. More 

1 review
4 of 5 stars Reviewed 4 days ago NEW via mobile

The resort is very nice. We had a comfortable stay after we upgraded. The staff is polite. The food is great. We ate at Gaviotas for most of our stay. We had an excellent waiter, Andres DeLaCruz Rodriguez. Andres provided the best customer service. Our satisfication was his priority. Employees like him are the reason we will return and stay... More 

Was this review helpful? Yes
Matias K, Director General at Gran Caribe Real Resort & Spa, responded to this review

Dear Isabel E. Thank you so much for reviewing our resort in such a positive way. We will make sure that the upper mentioned staff will learn about your warm words See you soon. More 

2 reviews
4 of 5 stars Reviewed 5 days ago NEW

Even though we arrived Saturday the second day storm Bill was pouring in Cancun, and it rained for the next day. We loved our stay and the staff at the resort. Everyone treated us really well and they were super nice and friendly. Due to the rain the wait for the restaurants was longer than usual, but even after the... More 

Was this review helpful? Yes
Matias K, Director General at Gran Caribe Real Resort & Spa, responded to this review

Dear Maria E We appreciate you taking the time to review our resort and we couldn´t be happier to have met your expectations. We hope you will be back in the future. More 

Palm Springs
Senior Contributor
41 reviews 41 reviews
30 hotel reviews
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

We arrived at the hotel after a long flight only to be welcomed by a non-smiling lady at the reception counter. The hotel is not very new so you can see some signs of renovations. The view is beautiful if you get a room facing the ocean. I got a junior suite and so the amenities are all provided: two... More 

Was this review helpful? Yes 1
Matias K, Director General at Gran Caribe Real Resort & Spa, responded to this review

Dear Den L Thank you very much sharing your recent experience at Gran Caribe Cancun. All the comments and suggestions we receive from our guests are always of value to us , We do apologize for the mishaps your experienced, especially with the restaurant (manager issue) and the rain problems . Please rest assure that these issues you have raised... More 

Huntington Beach, California
2 reviews
4 of 5 stars Reviewed 6 days ago NEW

This is a very good hotel, food was good, perhaps not quite in the "great' caliber but they tried very hard to please everyone. The staff goes out of their way to accommodate everyone and work very hard to keep the premises clean and I found all the staff to be very, very polite and helpful. The waiters at Gaviotas,... More 

Was this review helpful? Yes
Matias K, Director General at Gran Caribe Real Resort & Spa, responded to this review

Dear nina602015 Thank you for taking your time for your review at the Gran Caribe Cancun. All the comments and suggestions we receive from our guests are always of value to us. Once again, thank you for your feedback and we hope you can give us a second chance in the future! More 

Lafayette, Indiana
Contributor
18 reviews 18 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 6 days ago NEW via mobile

After a long day of traveling, my family and I, which included 4 kids under the age of 5, finally arrived to the hotel just to find out that they couldn't find our reservation. My sister had booked it in February due to the fact that we came for a wedding which was being held at this resort. The part... More 

Was this review helpful? Yes
Matias K, Director General at Gran Caribe Real Resort & Spa, responded to this review

Dear Emunoz91 Thank you very much for taking your time to write this feedback. We do apologize for the mishaps your experienced, especially with the front desk service. Please rest assure that these issues you have raised have been addressed and that the proper action has been taken. We do hope you give us a second chance in the future... More 

San Diego, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago

The hotel is nice and clean. We were pleased with our overall experience. The food was good, not excellent but good enough. They make really good drinks. It's a safe hotel, has security. Really nice view and access to the beach. You will feel so comfortable you won't want to leave the hotel.

Was this review helpful? Yes
Matias K, Director General at Gran Caribe Real Resort & Spa, responded to this review

Dear aracelic5 Gracias for this good review. We are delighted you enjoyed your stay at Gran Caribe Cancun. See you soon. More 

Nevada City, California
2 reviews
4 of 5 stars Reviewed 1 week ago

Beautiful beach, excellent staff, good to excellent restaurants, clean rooms. What more can you want ? If you want to blow $ 500 bucks a night, I'm sure that you can find a Hotel to take your money. We had a Junior suit overlooking the lagoon. No complaints ! Alot of people complain about the food, the kids, and the... More 

Was this review helpful? Yes 1
Matias K, Director General at Gran Caribe Real Resort & Spa, responded to this review

Dear Peter A Thank you for taking the time to review your stay. We are continually evaluating our services to best fit the needs of our guests and your feedback is very valuable. See you soon. More 

Hotel Review Summarization

What travelers say

  • Lobby bar(24)
  • Sunset grill(24)
  • Room service(21)
  • Ocean views(17)
  • Great time(17)
  • Junior suite(15)
  • Pool area(14)
  • Entertainment staff(14)
  • Very good(13)
  • Water slide(9)
Questions? Get answers from hotel staff and past guests. Ask a question

4,895 photos of this hotel

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Business center/function rooms (27)
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Hotel & grounds (759)
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Pool/beach area (992)
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Dining (279)
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Family/play areas (88)
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Room/suite (489)
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Bathroom (30)
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Other (1277)

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Amenities (137)
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Beach (30)
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Family Suite (63)
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Junior Suite Ocean View (62)
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Kid's Pool (11)
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Pool (44)
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Restaurants and Bars (138)
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The Hotel (89)

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Room/suite (49)
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Family/play areas (15)
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Pool/beach area (17)
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Hotel & grounds (11)
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Business center/function rooms (2)
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Dining (5)
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Bathroom (1)
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Other (41)
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