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All 175 Cancun hotels

Gran Caribe Real Resort & Spa

4.0 of 5 Resort (All-Inclusive)   |   Blvd. Kukulkan, Km 11.5, Cancun 77500, Mexico
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Ranked #46 of 175 hotels in Cancun
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed yesterday
Robertwyrill12 Bridlington, United Kingdom
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4,338 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (604)
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English first
Bridlington, United Kingdom
1 review
5 of 5 stars Reviewed yesterday NEW

Stayed with friends in February this year and can quite honestly say that it's one of the best holidays we have had. Reception team were a bit unhelpful but all other staff members couldn't do enough especially Daniel Sanchez the pool waiter and Fernando who was busy cleaning your sunglasses and handing out cool face clothes. Although the rooms are... More

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Boston
Senior Contributor
23 reviews 23 reviews
13 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed yesterday NEW

This is a continuation of a review of the sister property Gran Porto Real in Playa Del Carmen. I'll repeat that I am not new to Mexico or all-inclusive resorts... There are many good things to say about this property but the ones I'm left with are not good. While staying at the Gran Porto Real we were offered an... More

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Las Vegas, Nevada
1 review
4 of 5 stars Reviewed yesterday NEW

This resort is beautiful, in a wonderful location with a beautiful sandy white beach. The people who work there are helpful, though definitely brush up on your Spanish before you go, otherwise if you call room service to get more towels they will transfer you to a car rental place... four times. Ha ha. The food here is REALLY bad... More

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Houston, Texas
1 review
5 of 5 stars Reviewed yesterday NEW

We had an amazing time here for a long weekend getaway. The resort itself is beautiful, right on the beach. The staff was super friendly and went beyond expectations. I had an incident with my luggage and one of the hotel concierge called the airlines for me since it was Spanish speaking only, lo and behold my luggage arrived that... More

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Philadelphia, Pennsylvania
1 review
1 of 5 stars Reviewed 2 days ago NEW

My daughter was married here last weekend.We were not told this would be Spring Break in Mexico,the music and crowds were out of control. When I went to check out I was charged 290.00 for a blanket and they would not let me board my shuttle unless I paid this fee,after spending close to $10,000 I was completely appalled.

Was this review helpful? Yes 1
Nottingham, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW via mobile

I don't know why all these people are complaining about this hotel. We were upgraded for free when we arrived and were given an ocean view room on the ground floor. It was perfect for us, although we only had one bed and a sofa between 3 of us. There were people coming in making a noise at all times... More

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Antonio M, Gerente at Gran Caribe Real Resort & Spa, responded to this review

Dear Alice S its great to read that you a have a great time at Spring break at the hotel. We are very busy with the students groups but we take care all the other guest like you. Thank you for this comment nd we hope to have the privilege of welcoming you back very soon! More

Cancun, Mexico
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

I am a Cancun local who had the honor of attending one of my childhood friends' destination wedding that was at this hotel yesterday. First and foremost they regretted to inform my friends that this week was Mexican spring break and their hotel was filled with loud, drunk spring breakers and the beach was covered with crazy stages with loud... More

Was this review helpful? Yes 2
Antonio M, Gerente at Gran Caribe Real Resort & Spa, responded to this review

Dear KelFitz11, about your Friends wedding we take the best option for the location for that reason we move you to the Zilara. Regarding the event we have different kind of packages, but this packages are only for the event no for the use of the facilities. Very sorry for the problems that you have after the wedding, its very... More

Philadelphia, Pennsylvania
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 6 days ago NEW via mobile

I am currently staying at this resort and it is absolutely terrible. We've switched our rooms 3 times already because we were supposed to get an gran junior ocean view room but there was no ocean view. We paid extra for an upgraded room and the rooms that are not upgraded are nicer than ours. Our friend was literally thrown... More

Was this review helpful? Yes 2
Antonio M, Gerente at Gran Caribe Real Resort & Spa, responded to this review

Beachbummmmmm Very sorry to learn about your experience at Gran Caribe Real, unfortunately these Three weeks were very busy at our property and needless to say students took advantage of the season I can assure you that it is only during this time of the year when we have groups of students at the hotel. Thank you for your feedback... More

Ottawa, Canada
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 6 days ago NEW

This is not a 5 star hotel (3 or maybe 4). Hotel needs to be refreshed even though they say it was -just the outside or the luxury rooms maybe! Changed rooms 4 times in 2 days: mould (family Junior suite), ant infestation (beachront suite), no AC, rusty lampshades, jammed patio doors and noisy spring breakers yelling at 4 AM... More

Was this review helpful? Yes 1
Antonio M, Gerente at Gran Caribe Real Resort & Spa, responded to this review

Dear E P We are very sorry to read your experience at the Gran Caribe, unfortunately the last three weeks we are busy with the students groups at the property. We sincerely hope you will allow us the privilege of hosting you again in the near future and provide you the excellence of service you and all our valued guests... More

Montreal
Contributor
11 reviews 11 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

This Hotel has to be one of the best that I've ever stayed at. They truly care and it shows. From the moment we checked in, till the moment we checked out. They restaurants are amazing. Especially the "A la Carte" restaurant, which requires a reservation.

Was this review helpful? Yes 3
Antonio M, Gerente at Gran Caribe Real Resort & Spa, responded to this review

Thank you chrisbana for this positive review. We hope to have the privilege of hosting you once again in the near future. More

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Hotel Summarization (Beta)

What travelers say

  • Sunset grill(38)
  • Lobby bar(29)
  • Room service(28)
  • Ocean views(24)
  • Great time(22)
  • Very good(22)
  • Junior suite(21)
  • Entertainment staff(17)
  • Pool area(15)
  • Water slide(12)

Additional Information about Gran Caribe Real Resort & Spa

Address: Blvd. Kukulkan, Km 11.5, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#28 Family Hotel in Cancun
#31 Romantic Hotel in Cancun
#33 Luxury Hotel in Cancun
#35 Top resorts Hotel in Cancun
#38 On the Beach Hotel in Cancun
#46 Spa Hotel in Cancun
#46 Business Hotel in Cancun
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Gran Caribe Real Resort & Spa 4*
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Also Known As:
Caribe Real
Gran Caribe Real
Gran Caribe Real Cancun
Cancun Gran Caribe
Grand Caribe
Caribe Real Resort Spa
Gran Caribe Real Resort
Gran Caribe
Gran Caribe Cancun

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