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Gran Caribe Real Resort & Spa

4.0 of 5 Blvd. Kukulkan, Km 11.5, Cancun 77500, Mexico
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Gran Caribe Real Resort & Spa
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Gran Caribe Real Resort & Spa
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4,805 reviews from our community

Traveler rating
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    550
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Mabelvale, Arkansas
1 review
5 of 5 stars Reviewed 2 days ago NEW

This was my girls week vacation minus a few that could not make it this year - so sorry for them... We arrived on Saturday 11/15 and stayed through Saturday 11/22 and had an amazing time. The hotel was in a great location, walking distance from shopping, the beach was beautiful and for those that have kids there are plenty... More

Was this review helpful? Yes
Antonio M, Gerente at Gran Caribe Real Resort & Spa, responded to this review

Dear JoAnn: Thank you so much for reviewing our resort in such a positive way. We will gladly inform the upper mentioned workers that they made a difference and helped to provide an exceptional service More

Dallas, Texas
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 3 days ago NEW

A friend and I just took our annual Girls Week vacation to this hotel and loved it. The resort is in such a great location. It is a short walk to shopping, the flea market, and other activities. There is also the city bus that will give you a ride for $1 USD. The rooms were well furnished and the... More

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Antonio M, Gerente at Gran Caribe Real Resort & Spa, responded to this review

Dear Christina: We appreciate that you took the time to write a detailed review of our resort and will pass on you positive mentiones to the staff involved and rest assured that we steadily improve our shortcomings like the food you mentioned. More

South Carolina
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

I have recently returned from a trip to Cancun. My family and I booked 2 suites, November 16th-21. The beach and pool area was very nice and was not crowded. The mexican and italian restaurants were very good however the other buffet type restaurants were not as good. The housekeeping services were good as well. On my 2nd day at... More

Was this review helpful? Yes 2
Antonio M, Gerente at Gran Caribe Real Resort & Spa, responded to this review

First and foremost thank you for choosing Grand Caribe Real as host of your holidays. Our mission is to make every stay as close to perfection as possible ensuring our guests with the most relaxing experience and I am deeply sorry to know we were not able to accomplish during your stay. Allow me to thank you for taking the... More

1 review
4 of 5 stars Reviewed 4 days ago NEW

My friends and I had a wonderful getaway to the all-inclusive resort in Cancun, Mexico. The service was outstanding, especially the bar tenders who really made our experience memorable by concocting new frozen drinks for us and letting us play music for everyone at the beach side bar. Thank you Daniel, Toño, and Alejandro! Beautiful beach and very welcoming hotel!

Was this review helpful? Yes
Antonio M, Gerente at Gran Caribe Real Resort & Spa, responded to this review

Dear Natalie: Thank you for allowing us the opportunity of hosting your recent holidays in Cancun. It is a pleasure to know that from the moment of your arrival staff members like Daniel, Toño and Alejandro did everything in their hands to assure you a memorable experience. I look forward to welcome you back in the near future. More

Everett, Washington
1 review
5 of 5 stars Reviewed 5 days ago NEW

Let me start by saying that this place is in an amazing location, with spectacular endless sandy beach view as far left or right as you can see. A few minutes walking distance from shopping centers, flee market and night life. EVERY SINGLE ONE of the personnel there, was beyond awesome!!! But then you had the few that you cannot... More

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Antonio M, Gerente at Gran Caribe Real Resort & Spa, responded to this review

Dear John: We are thrilled to have met your expectations and couldn´t be happier to know that your vacation was great. We will pass on your comments to the mentioned staff. Thank you for your trust and hope to see you back soon More

Maple Ridge, Canada
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago NEW

From the moment we arrived we felt welcomed ,we generally tend to "play" outside the resort which ends up costing a lot , we were here 2 weeks and only ventured out 3 times due to the excellent entertainment staff led by Brian Silva and his crew Mike and Johnny these guys will have us going back I'd also like... More

Was this review helpful? Yes 1
Antonio M, Gerente at Gran Caribe Real Resort & Spa, responded to this review

Dear Luke Thank you for finding the time and reviewing our resort in such a positive way. We are happy that our Entertainment Staff saved you some money and you didn´t have to leave the resort. We will let them know about your review, just as we will look into the issue you were having with the liquor. Hope to... More

Euclid, Ohio
1 review
4 of 5 stars Reviewed 1 week ago

I really enjoyed my stay at Gran Caribe Real. The staff was so attentive and accommodating. The room was gorgeous (junior suite with an ocean view). And the entire hotel was very clean. I had a massage with Anel that was wonderful. Bartenders are fantastic, particularly Ramone and Daniel. Our waiter David at Il Pescatore was fantastic. The bed was... More

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Antonio M, Gerente at Gran Caribe Real Resort & Spa, responded to this review

Dear Dawn: We really appreciate your comments regarding our resort. Rest assured that the mentioned staff will be informed about your positive review and we will keep improving our shortcomings. Hopefully you will love our food next time you visit us. More

Los Angeles, California
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 1 week ago

The staff at Gran Caribe Real have been incredibly hospitable. I haven't come across a single member of their staff that is not willing to go above & beyond. The beach at the hotel is very nice with ample beach chairs & cabanas to go around.

Was this review helpful? Yes
Antonio M, Gerente at Gran Caribe Real Resort & Spa, responded to this review

Dear Fonzie: We couldn´t be happier that your recent stay at the Gran Caribe Real went well. Thank you for sharing your opinion and hope to see you back soon. More

Buzzards Bay, Massachusetts
1 review
5 of 5 stars Reviewed 1 week ago via mobile

I have never written a review before. I know I could say everyone was great, but I have to mention the people who were exceptional. We came in a group of 11 from Cape Cod Massachusetts! Most of us had been there before & because of these people we keep coming back! Andre Remmers, Magic, Foxy, Johnnie, Mike & Aldo,... More

Was this review helpful? Yes
Antonio M, Gerente at Gran Caribe Real Resort & Spa, responded to this review

Dear Susan: It´s an honor to be the first hotel you reviewed and that we exceeded your expectations. We will be happy to pass on your comments to the upper-mentioned staff. See you next year. More

London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed for a week at the end of October / early November. We had a standard junior suite that was absolutely huge! The room was cleaned daily and the whole hotel was spotless. We ate in the Albatross buffet restaurant on the first night and never ate there again! The food was very average and the restaurant was very... More

Was this review helpful? Yes 1
Antonio M, Gerente at Gran Caribe Real Resort & Spa, responded to this review

Dear Coates: First of all thank you for taking the time to leave a review about your recent stay with us. We are glad we could meet your expectations and rest assured that we will improve the issues you experienced such as the music and some of the alcoholic drinks. More

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Hotel Summarization (Beta)

What travelers say

  • Sunset grill(38)
  • Lobby bar(29)
  • Room service(28)
  • Ocean views(24)
  • Great time(22)
  • Very good(22)
  • Junior suite(21)
  • Entertainment staff(17)
  • Pool area(15)
  • Water slide(12)

Additional Information about Gran Caribe Real Resort & Spa

Address: Blvd. Kukulkan, Km 11.5, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Gran Caribe Real Resort & Spa 4*
Number of rooms: 455
Reservation Options:
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Also Known As:
Gran Caribe Real Cancun
Caribe Real Resort Spa
Gran Caribe Cancun
Cancun Gran Caribe Real Resort
Gran Caribe Real Hotel

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