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Gran Caribe Real Resort & Spa

4.0 of 5 Blvd. Kukulkan, Km 11.5, Cancun 77500, Mexico
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Gran Caribe Real Resort & Spa
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Gran Caribe Real Resort & Spa
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4,857 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Vancouver, Canada
1 review
3 of 5 stars Reviewed yesterday NEW

It's our third day at the hotel. It was ok in the beginning. Now I am getting bad experiences in some of the attendants attitudes. Most of the staffs are great, very nice and with smiles, especially at the pool sides and the front desks. Rooms are clean and comfy, just the beds are double sizes, so we feel a... More 

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Bend
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

We've visited Gran Caribe for years and have never been disappointed. We've established relationships with many employees. When leaving it's like leaving family. The staff is so incredibly friendly we share tearful good byes. The staff (from bell hops to housekeepers) work incredibly hard but still take the time to greet us with smiles and hellos. Our appreciation starts before... More 

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1 review
5 of 5 stars Reviewed yesterday NEW

Amazing hospitality and beautiful hotell. In the beginning we had the conclusion that In all inclusive hotels the food and the services would not to be so good. But we had very wrong. All the stuff was greatly service minded. They help you with everything, and if they didn't know the answer, they actually look after the answer until we... More 

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1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

The staff at the Gran Caribe Real Resort were so friendly and entertaining. Bartenders and servers remember our names and what our favorite drinks and food are. Mike and Johnny of the entertainment crew are so fun! I can't say enough how enjoyable my stay was at this resort!

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Contributor
19 reviews 19 reviews
4 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I visited on business but very nice resort. Had a great place for kids to play. Food was good had a few good options. I love the Mexican feel in the lobby some going away from that. Nice bar in lobby had some nice drinks. Ask for the drink called afternoon was really good.

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Toledo, Ohio
1 review
4 of 5 stars Reviewed 2 days ago NEW

We visited this resort in October to celebrate my husband's birthday. There was a small group of us, 23 people and we had rooms ranging from a Junior Suite to the Concierge Level. We loved this resort!!! I have been to Cancun at least 6 times in the past 3 years, stayed at 7 different resorts and this is definitely... More 

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lincoln
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 days ago NEW via mobile

The Gran Caribe is a nice resort if you don't mind screaming kids runnning around or food that you wouldn't feed to a dog. On the other hand the staff are great and the gran master suites with oceon front views are awesome. If you insist on staying here I'd highly recommend upgrading to a room that also gives you... More 

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Truckee, CA
2 reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

We just returned last night from an 8 day stay at the Gran Caribe Real. I will say we have stayed in the Cancun area many times and this place has been the worst place we have stayed. There were 4 in our party and we had two rooms. When we arrived, we were approached with the upgrade option. Since... More 

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Melbourne, Australia
2 reviews
4 of 5 stars Reviewed 4 days ago NEW

My friend and I stayed at the Gran Caribe for 7 nights in December 2014. Lovely concierge and welcome upon arrival with towels to wash your face in addition to drinks offered due to the hot weather. We were offered an upgrade from the entry level room we booked for $210 US for the 7 nights. I'm not sure how... More 

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Columbus, Ohio, United States
2 reviews
4 of 5 stars Reviewed 4 days ago NEW

Nice hotel and enjoyed our stay. If you can afford the upgrade, move next door to their Hyatt Zilara it is awesome. Even though their Real Club Memberships have been suspended by the Federal Government, they are still selling illegally. Enjoy the hotel, but stay away from their club sales staff. Hotel was better than the reviews we read.

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Hotel Summarization (Beta)

What travelers say

  • Sunset grill(38)
  • Lobby bar(29)
  • Room service(28)
  • Ocean views(24)
  • Great time(22)
  • Very good(22)
  • Junior suite(21)
  • Entertainment staff(17)
  • Pool area(15)
  • Water slide(12)

Additional Information about Gran Caribe Real Resort & Spa

Address: Blvd. Kukulkan, Km 11.5, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Gran Caribe Real Resort & Spa 4*
Number of rooms: 455
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Orbitz, Caribbean Online Mgt Corp., BookIt.com, getaroom.com, Despegar.com, Agoda, Travelocity, Hotels.com, Odigeo, TripOnline SA and Tingo so you can book your Gran Caribe Real Resort & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Gran Caribe Real Cancun
Caribe Real Resort Spa
Gran Caribe Cancun
Cancun Gran Caribe Real Resort
Gran Caribe Real Hotel
Hotel Style:
#24 Business Hotel in Cancun
#26 Family Hotel in Cancun
#28 Romantic Hotel in Cancun
#30 Luxury Hotel in Cancun
#34 Top resorts Hotel in Cancun
#39 On the Beach Hotel in Cancun

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