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Gran Caribe Real Resort & Spa

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Blvd. Kukulkan, Km 11.5, Cancun 77500, Mexico
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$327 off room rate
Best prices for: 1 room 1 guest
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Gran Caribe Real Resort & Spa
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Gran Caribe Real Resort & Spa
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5,224 reviews from our community

Traveler rating
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    610
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    325
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1,592
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 days ago NEW via mobile

This wasn't our first trip to Cancun, but it was out first AI experience. So I don't know if this experience was common to AI resorts, but regardless it was unacceptable to us. It was apparent to us from day 1 of our 6 day vacation that this place was a bad choice and we are just baffled by all... More 

Was this review helpful? Yes 2
delaware
Senior Contributor
29 reviews 29 reviews
19 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We got upgraded to this hotel when our reserved hotel overbooked. It is a nice hotel with great service. Never waited for food or drink at any bar. Nice slides/waterpark area for kids. Lots of young people, but they stayed over in the disco area and really didn't impact the families at all. Not much to do - the entertainment... More 

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Aylett, Virginia
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

My wife and I went to the Gran Caribe Real in Cancun,Mexico for our 30th anniversary from March 28 -April 2, 2015 and didn't want to come home. The entertainment staff, Roberto, Daly, Jimmy, Mike and Johnny were GREAT keeping each day energetic and fun. Never a boring moment by the pool. Our waiter at Gaviotas was Andres and he... More 

Was this review helpful? Yes 1
1 review
5 of 5 stars Reviewed 6 days ago NEW via mobile

Went to Grand Caribe Real for a wedding. We were more than 40 people and everyone had so much fun!! Staff was respectfull,competent and cheerful. Personally my favorite was Daly from entertainment, she had such a contagious smile. Thank you!!

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2 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Special Mention for recognizing our needs and concerns. We would like make a special mention and a "heartfelt" Thank you for how u took care of our concerns upon checking in. We had arrived planning on staying at the Gran Caribe Real and upon arriving we were informed of the spring breakers and family week there. Diana paid special attention... More 

Was this review helpful? Yes 1
Antonio M, Director General at Gran Caribe Real Resort & Spa, responded to this review

Dear Dani T. Thank you so much for taking the time to share your comments with us, and you are right Diana is one of the best. We are happy to know that we could improve your experience at our sister resort with a different concept and for adults only. We hope to have the opportunity to welcome you again... More 

Burnsville, MN
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

The entertainment staff expends all their energy making sure every guest feels welcome and has everything they need. Michael consistently goes above and beyond every day, greets you by name and checks in to make sure any issues or desires are being met. Violetta and Daniel, servers at the pool, always had a smile and made sure to anticipate your... More 

Was this review helpful? Yes 1
Antonio M, Director General at Gran Caribe Real Resort & Spa, responded to this review

Dear llkvistad Thank you so much for your kind comments. We are pleased to know that our team managed to make your stay an unforgettable and wonderful experience. Hopefully we can host you again soon; it will be our pleasure to provide you another amazing experience. More 

Plainsboro, New Jersey
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

A fantastic place which excelled in all our expectations. Really good hospitality. Five star luxury with beautiful spacious rooms, free wifi, free safe deposit box, mini bar in the room, attached balcony, all inclusive drinks and food in all the restaurants, one central pool big size and another smaller pool with separate kids water play and a beautiful private beach... More 

Was this review helpful? Yes 2
Antonio M, Director General at Gran Caribe Real Resort & Spa, responded to this review

Dear Arijit K, Thank you for your comments. We appreciate the time you have taken to give your opinion on your stay with us. We hope to have the honor of welcoming you back soon. Best regards, More 

Chicago, Illinois
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

This was our third trip to Mexico (first to Cancun) but we've stayed at other all-inclusive family resorts before (Club Med, Beaches in Caribbean). Service Service levels were excellent. Staff all spoke very good English and were constantly cleaning common areas. Beach Beautiful blue water, loverly fine sand, but seaweed a bit of a pain. Food Very disappointing. Six or... More 

Was this review helpful? Yes 2
Antonio M, Director General at Gran Caribe Real Resort & Spa, responded to this review

Dear NickF_Chicago. Thank you for allowing us the opportunity to host your holidays, and thank you too for let us know about your experience in our hotel. We are truly sorry for the inconvenience regarding your incident at the water park. Hoping to have the honor of welcoming you back in a near future, kind regards. More 

Narrogin, Australia
1 review
5 of 5 stars Reviewed 1 week ago

You fellas were the bomb! The advertising was great and the staff were friendly and really enjoyable to talk to. Jonatan, mike, roberto and daly were amazig! Coming back !! The view from the hotel rooms is amazeballs

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Sydney, Australia
1 review
4 of 5 stars Reviewed 1 week ago

We had a great time at this resort as the third and final installment of our honeymoon. We had a junior suite with a balcony overlooking the main pool. Staff were very friendly, helpful, courteous and professional, the service was second to none. Our rooms were always refreshed and clean. So many choices for food. Our favourite was Sunset Grill... More 

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Hotel Review Summarization

What travelers say

  • Sunset grill(24)
  • Lobby bar(24)
  • Room service(21)
  • Great time(17)
  • Ocean views(17)
  • Junior suite(15)
  • Entertainment staff(14)
  • Pool area(14)
  • Very good(13)
  • Water slide(9)
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4,720 photos of this hotel

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