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Gran Caribe Real Resort & Spa

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Blvd. Kukulkan, Km 11.5, Cancun 77500, Mexico
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1 room 1 guest
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Gran Caribe Real Resort & Spa
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5,634 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Bristol, United Kingdom
1 review
5 of 5 stars Reviewed yesterday NEW via mobile

Brilliant staff and good entertainment staff wuth lots if things to do when i went ther my favourite entertainer was enrique because he was so kind and made us feel welcome to the hotel also ozmin was also a brilliant entertainer because of his attitude to his job and he always wanted people to get envolved and he always had... More 

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Alexandria, Virginia
1 review
5 of 5 stars Reviewed yesterday NEW

My friend and I stayed here for the second time this year and we had another awesome vacation! The location is perfect and the beach is beautiful! The service at the bars is incredible, they have perfected the time between handing you a new drink as soon as you finish your old one! The highlight of our trip was definitely... More 

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Rosenberg, Texas
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed yesterday NEW

This hotel is great. I have stayed at both The Royal Cancun now the Hyatt Zilara and The Royal Playa del Carmen. The service at the Gran Caribe was just as great as those two sister resorts. First off when we arrived we booked a standard king room and there were none available till the next day. So since it... More 

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1 review
5 of 5 stars Reviewed 2 days ago NEW

We just returned from this resort - 4 adults 4 kids. I want to start by highlighting the 5stars...which is solely awarded to the staff, I have yet to go on a a vacation where the staff of the resort took the vacation to its high point. Raises for all our friends...Johnathan "Johnnie Walker", Enrique, Daniele,Osmin and all the beautiful... More 

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Matias K, Manager at Gran Caribe Real Resort & Spa, responded to this review

Dear Tiziana It was a pleasure to welcome you at Gran Caribe Cancun and we appreciate you sharing your once again fantastic vacation experience with us. We are very happy to know you very much enjoyed your overall stay and we are very much looking forward to hosting you again in the near future for another restful vacation. Sincerely, More 

Christchurch, New Zealand
1 review
5 of 5 stars Reviewed 2 days ago NEW

This hotel is great! Great staff, great food, great amenities but most of all Georgina and Reyna from the spa just gave me the best body scrub, massage and facial I have ever had in my life! Thanks ladies.. See you again on Wed!!!

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Matias K, Manager at Gran Caribe Real Resort & Spa, responded to this review

Dear Tracy Thank you very much for allowing us the privilege of hosting you at Gran Caribe Cancun and for taking the time to share your wonderful vacation experience with us. We are excited to know you had a truly relaxing stay, and especially the personalized service provided by our valued associates, such as Georgina and Reyna, who will surely... More 

New York City, New York
2 reviews
1 of 5 stars Reviewed 2 days ago NEW

I stayed at the Gran Caribé Real Resort from February 5th- February 7th. I had an amazing time up until the night of February 6th when one of the other guests tried to push his way into my room and I was told that there was nothing that anyone can do about it. I went upstairs to my room to... More 

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Norwalk, Connecticut
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We go once or twice yearly since 2005. We usually book between 3 and 4 rooms. this time, 3 months before our vacation we had to cancel one room. No problem! BUT the 'taxes' on this paid in full confirmed reservation were NOT refunded. I had never seen this nor been told about it and as a real Club Member... More 

Was this review helpful? Yes 1
cleveland uk
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Having just returned from 2 weeks in the Gran Caribe to celebrate our 25th wedding anniversary I thought I would review the hotel and area. On arrival we were checked in quite quickly and given a welcome drink whilst waiting and first impressions of the hotel were great and it looked amazing, we were given a room on the 5th... More 

Was this review helpful? Yes 2
Bolton, United Kingdom
Level Contributor
5 reviews
4 of 5 stars Reviewed 2 days ago NEW

Returned from a lovely holiday at Gran Caribe Real. The staff were fantastic, courteous, caring and polite and nothing was ever too much trouble. Rubi, our beach bar lady was delightful and her service excellent. The food was a very good standard and variety and the Italian Restaurant was exceptionally good and again, service excellent. The room was kept spotless... More 

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Reston, Virginia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Nice hotel, plenty of food options (please note: I have read reviews where they say the food is awful etc). As a very experienced foodie (ive owned multiple restaurants and have been in the food industry since the 90s), i can tell you this: The food is good, not great, not excellent not bad just good. If you go to... More 

Was this review helpful? Yes
Matias K, Manager at Gran Caribe Real Resort & Spa, responded to this review

Dear Matt Thank you for choosing Gran Caribe Cancun during your trip to Cancun. We do appreciate hearing from our customers, as their comments are vital for us to continue improving our service. It is very gratifying to read how much you express your appreciation for the service provided during your stay and the variety of quality food and beverages... More 

Hotel Review Summarization

What travelers say

  • Lobby bar(24)
  • Sunset grill(24)
  • Room service(21)
  • Ocean views(17)
  • Great time(17)
  • Junior suite(15)
  • Pool area(14)
  • Entertainment staff(14)
  • Very good(13)
  • Water slide(9)
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