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Gran Caribe Real Resort & Spa

Hotel website
Blvd. Kukulkan, Km 11.5, Cancun 77500, Mexico
Special Price
$198 off room rate
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Gran Caribe Real Resort & Spa
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Gran Caribe Real Resort & Spa
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5,499 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (886)
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Toronto, Canada
1 review
2 of 5 stars Reviewed 2 days ago NEW

I do not do much reviews, but it's only because I would not advise my friends and family to go to this resort. It was not up to the standards I expected as a 4 star resort, and having been to Mexico numerous times, this is by far the worst experience. Gran Caribe Real Cancun is a very small resort.... More 

Was this review helpful? Yes
Matias K, Director General at Gran Caribe Real Resort & Spa, responded to this review

Dear Guest, First of all thank you very much for selecting Gran Caribe Cancun for your destination wedding and for taking the time to share your valuable feedback with us. We are truly sorry to know that we were unable to meet your high expectations during your visit and to know regarding the shortcomings you encountered. Please be assured that... More 

Austin, Texas
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

My stay was amazing i would totally come back here again specially because Daniel from the Entertainment team was very attentive and always made sure my stay was fun and memorable. Daniel is just so amazing 😁 the rest of the team was really cool too!

Was this review helpful? Yes 1
Matias K, Director General at Gran Caribe Real Resort & Spa, responded to this review

Dear Guest, We are very happy to read that you are having a wonderful time and that our staff is pampering you just as you deserve! Thank you for your feedback and we hope to have the privilege of welcoming you back very soon! Best Regards. Matias Klein General Manager Gran Caribe Cancun More 

Newport, Vermont
5 of 5 stars Reviewed 4 days ago NEW

The resort was beautiful, the restaurants were top notch and the staff was awesome & helpful. The spa was so relaxing. I had a massage by Reyna and she knew what to do, how to do it and made my experience one of complete relaxation. The sports & entertainment team (Mike, Enrique, Danny, Jonny & Aldo) were all awesome. They... More 

Was this review helpful? Yes 2
Matias K, Director General at Gran Caribe Real Resort & Spa, responded to this review

Dear Guest, Thank you very much for sharing with us your positive review! We are very happy to know that our associates provided you with excellent customer service just as all of our appreciated guests deserve! Once again, thank you and we hope to see you again very soon! Best Regards Matias Klein General Manager Gran Caribe Cancun More 

1 review
5 of 5 stars Reviewed 5 days ago NEW

The hotel was very nice ,the staff was great, the entertainers Enrique ,Roberto ,Mike they where excellent I had an awesome time with them. my over all stay was great I would definitely go back there again

Was this review helpful? Yes
Matias K, Director General at Gran Caribe Real Resort & Spa, responded to this review

Dear Guest, Thank you for taking your time for your review at the Gran Caribe Cancun. We thank you for recognizing our associates, especially the ones you have mentioned. We will be sure to communicate to them that they contributed to making your stay memorable! We thank you for staying with us. We look forward to seeing you again! Best... More 

Birmingham, United Kingdom
1 review
4 of 5 stars Reviewed 5 days ago NEW

A group of us had a weeks holiday in Cancun staying here.. from the moment we checked in we were looked after by very helpful staff... The Maid in our room came every day and kept the rooms spotless - thanks Candice..( we stayed room 2456). The Waiters in the food halls were v helpful - we ate in restaurant... More 

Was this review helpful? Yes 2
Matias K, Director General at Gran Caribe Real Resort & Spa, responded to this review

Dear Guest, Thank you for allowing us the privilege of hosting you at Gran Caribe Cancun and for taking the time to share your detailed review with us. We are please to know you had a wonderful time, while enjoying your spacious and well-kept suite. Once again, thank you for your feedback and we cannot wait to welcome you back... More 

5 of 5 stars Reviewed 6 days ago NEW

We had a great wedding on the beach , brilliant set up and reception in ballroom was amazing. Everyone of our wedding guests that stayed at gran caribe had an amazing time and great fun. Some hotel staff that really stood out for us where; Zamora who is the friendliest barman I have met and is a really nice guy.... More 

Was this review helpful? Yes
Matias K, Director General at Gran Caribe Real Resort & Spa, responded to this review

Dear Mark, It was our pleasure to host you. We appreciate the time you took to write your comments. We are excited to know you had a wonderful stay and wedding. Once again, thank you for sharing your review and please know we are very much looking forward to welcoming you back during your next vacation. Best Regards Matias Klein... More 

Wynne, Arkansas
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We have been to Cancun 25 times in 18 years. We have stayed at a total of 6 resorts. The most stays have been with Gran Caribe. The location of the hotel is awesome. You are surrounded by places to go, places to shop, places to eat. The breakfast in the resort is totally awesome. My son loves he gets... More 

Was this review helpful? Yes 1
Matias K, Director General at Gran Caribe Real Resort & Spa, responded to this review

Dear Guest, First of all thank you very much for allowing us once again the privilege of hosting you at Gran Caribe Cancun and for sharing your excellent review with us. We are very happy to know you had another amazing stay, while enjoying the beautiful property,. We want to provide the same service in all our areas, our Front... More 

Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

checked in yesterday and got right into our suite. The rooms look exactly like the pictures on their website. Staff are very helpful and the activity staff are energetic and fun. our room has a beautiful view but the entire hotel smells musty. they keep it clean and lots of staff busy. there is a group of young people on... More 

Was this review helpful? Yes
Matias K, Director General at Gran Caribe Real Resort & Spa, responded to this review

Dear guest, It was a pleasure to welcome you to Gran Caribe Cancun. Your opinion is very important for us, it help us to keep improving day by day. Please come to the concierge staff or animation to help regarding the incovenientes that you mention, it will be a pleasure to help you. Once again for your comments. Matias Klein... More 

Chicago, Illinois
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I really liked this place. Took my 3 kids on vacation. The resort is nice and clean, there is the beautiful ocean front, the drinks at the swimming pool. Just a great time on our vacation. Centrally located too. We traveled to Chichen Itza (although that was a long trek), swam with dolphins, went to a waterpark, saw Cirque Du... More 

Was this review helpful? Yes 1
Matias K, Director General at Gran Caribe Real Resort & Spa, responded to this review

Dear Rick, We truly value your comments and the time you took to write them. We are very happy to know you had another great overall experience, while enjoying the beautiful pool & beach area. Once again, thank you for your valuable comments and please know we cannot wait to welcome you back again in the near future. Best Regards... More 

Atlanta, Georgia
Level Contributor
1 review
5 of 5 stars Reviewed 1 week ago via mobile

When you go on vacation there is one over-riding purpose. Does it help to create memorable family moments? With an emphatic yes, this hotel fills that need. The staff makes this an extremely good place to spend your hard-earned vacation time and money. Their sole purpose is to serve and keep everybody engaged. In addition to the entertainment staff, the... More 

Was this review helpful? Yes
Matias K, Director General at Gran Caribe Real Resort & Spa, responded to this review

Dear Guest, It was an honor to welcome you to Gran Caribe Cancun and we very much appreciate you sharing your fabulous vacation experience with us. We are very happy to know you had an amazing stay.while enjoying the delicious dining and especially the excellent service provided by our valued associates. Thank you once again for your feedback and please... More 

Hotel Review Summarization

What travelers say

  • Lobby bar(24)
  • Sunset grill(24)
  • Room service(21)
  • Ocean views(17)
  • Great time(17)
  • Junior suite(15)
  • Pool area(14)
  • Entertainment staff(14)
  • Very good(13)
  • Water slide(9)
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4,960 photos of this hotel

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Dining (280)
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Room/suite (491)
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Business center/function rooms (27)
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Bathroom (30)
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Beach (30)
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Family Suite (63)
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Junior Suite Ocean View (62)
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Kid's Pool (11)
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Pool (44)
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Restaurants and Bars (138)
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The Hotel (89)

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Room/suite (49)
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Family/play areas (15)
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Dining (5)
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Business center/function rooms (2)
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Bathroom (1)
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Other (41)
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