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Gran Caribe Real Resort & Spa

Hotel website
Blvd. Kukulkan, Km 11.5, Cancun 77500, Mexico
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$327 off room rate
Best prices for: 1 room 1 guest
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What travelers say:
Lobby bar
(24)
Sunset grill
(24)
Room service
(21)
Gran Caribe Real Resort & Spa
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Gran Caribe Real Resort & Spa
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5,235 reviews from our community

Traveler rating
    2,442
    1,494
    612
    363
    324
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1,595
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (831)
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Top Contributor
55 reviews 55 reviews
7 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed yesterday NEW

Stayed here not long after the place took a beating in a hurricane, but they had done a great job cleaning it up and getting it going again. the lobby is fabulous, the nightly shows a blast, and the pool service is great!

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Tempe, AZ
Senior Contributor
27 reviews 27 reviews
6 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

My husband and I went down here to have a little relaxing getaway. Our first room was near the pool and was LOUD and had no privacy. We upgraded to a beach view room and it was MUCH nicer. Like a different hotel nicer. The food was marginal at best. The pool is small and crowded with kids. Luckily we... More 

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Sudbury, Canada
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

We traveled to Cancun Feb 2015 for or yearly vacation. We have been to Cancun a lot and always stay somewhere different. This hotel is all that is listed in other reviews. There were some issues with our suppers but Mike saved the day for them not once but a couple times, The entertainment staff was good they kept the... More 

Was this review helpful? Yes 2
Dayton, Ohio
2 reviews
4 of 5 stars Reviewed 4 days ago NEW

This hotel is located on a gorgeous stretch of sandy beach. The surf and undertow are fairly strong, but fun to bounce in or ride the waves. Our corner oceanfront room had large windows on two side and beautiful views. The food was very Mexican; you won't find cold cuts for sandwiches. The specialty restaurants were very good. The staff... More 

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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

Awesome resort.. :) the food is not amazing but is OK.. Very nice private beach.. Good hotel.. Daly we'll miss you.. Very clean, good service for Mexico, nice room.. Close to everything and great Cancun view..

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Clifton Park, New York, USA
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Very nice resort near center of Cancun Hotel Zone. Restaurants all good, though some wait staff had very broken English. Seem to cater to South Americans more than other places where I've stayed. Decent food, not great. Excellent bar service. The lobby bar is very upscale, and the servers in the pool/beach area work hard to make people happy. Only... More 

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Fort Washington, Maryland
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

Breathtaking oceanfront view of the beach, white sands with clear blue water. Service was very considerate, wonderful playful staff ! Their highest priority is to please and to make sure you are comfortable. Love this resort, the only drawback was the food selections, often small portions unless going to the buffet. Being a professional cook, I noticed the food is... More 

Was this review helpful? Yes 1
1 review
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

This wasn't our first trip to Cancun, but it was out first AI experience. So I don't know if this experience was common to AI resorts, but regardless it was unacceptable to us. It was apparent to us from day 1 of our 6 day vacation that this place was a bad choice and we are just baffled by all... More 

Was this review helpful? Yes 5
delaware
Senior Contributor
29 reviews 29 reviews
19 hotel reviews
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed 1 week ago

We got upgraded to this hotel when our reserved hotel overbooked. It is a nice hotel with great service. Never waited for food or drink at any bar. Nice slides/waterpark area for kids. Lots of young people, but they stayed over in the disco area and really didn't impact the families at all. Not much to do - the entertainment... More 

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Antonio M, Director General at Gran Caribe Real Resort & Spa, responded to this review

Dear outdoorgalDelaware, Thank you very much sharing your recent experience at Gran Caribe Cancun. We are very sorry to read that we were unable to meet your experience during this visit. With regard to the food, can affirm that we indeed operate our resort with the highest international hygiene standards to assure our appreciated guests´ well-being. We sincerely hope you... More 

Aylett, Virginia
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

My wife and I went to the Gran Caribe Real in Cancun,Mexico for our 30th anniversary from March 28 -April 2, 2015 and didn't want to come home. The entertainment staff, Roberto, Daly, Jimmy, Mike and Johnny were GREAT keeping each day energetic and fun. Never a boring moment by the pool. Our waiter at Gaviotas was Andres and he... More 

Was this review helpful? Yes 1
Antonio M, Director General at Gran Caribe Real Resort & Spa, responded to this review

Dear Forrist J. First of all thank you very much for writing this detailed review about your stay at Gran Caribe! We thank you for recognizing our associates, especially the ones you have mentioned. We thank you for staying with us. We look forward to seeing you again! More 

Hotel Review Summarization

What travelers say

  • Lobby bar(24)
  • Sunset grill(24)
  • Room service(21)
  • Great time(17)
  • Ocean views(17)
  • Junior suite(15)
  • Entertainment staff(14)
  • Pool area(14)
  • Very good(13)
  • Water slide(9)
Questions? Get answers from hotel staff and past guests. Ask a question

4,740 photos of this hotel

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Pool/beach area (963)
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Hotel & grounds (737)
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View from room (227)
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Bathroom (30)
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Room/suite (484)
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Dining (274)
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Family/play areas (81)
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Business center/function rooms (25)
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Videos (8)
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Other (1260)

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Amenities (137)
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Beach (30)
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Family Suite (63)
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Junior Suite Ocean View (62)
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Kid's Pool (11)
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Pool (44)
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Restaurants and Bars (138)
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The Hotel (89)

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Room/suite (21)
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Pool/beach area (9)
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Family/play areas (9)
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Hotel & grounds (6)
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Dining (3)
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