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Gran Caribe Real Resort & Spa

Hotel website
Blvd. Kukulkan, Km 11.5, Cancun 77500, Mexico
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$198 off room rate
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Gran Caribe Real Resort & Spa
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Gran Caribe Real Resort & Spa
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5,504 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Liverpool, United Kingdom
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed yesterday NEW

lovely location set on the beach,with the lagoon on the other side.plenty of sunbeds(but no umbrella/parasols).the pool we didnt use because there was always some activity or games going on with the entertainment crew so was too hectic.We dont normally do all inclusive(dont have much choice in cancun) but we found in general the food good the restaurants clean and... More 

Was this review helpful? Yes
5 of 5 stars Reviewed 2 days ago NEW

The hotel has some shortcomings in terms of comfort because it is a hotel with quite a few years ago and looks deteriorated.My room was fortunately as i expected but with air conditioning problems. We had many tours starting our week so did not use the pool very frequent. What is certain is that the pool looks dirty. the incredible... More 

Was this review helpful? Yes
Matias K, Director General at Gran Caribe Real Resort & Spa, responded to this review

Dear Sharon, Thank you very much for allowing us the privilege of hosting you at Gran Caribe Cancun and for taking the time to share your fantastic vacation experience with us. While we are very sorry to know that you felt disappointed with the A/C of your suite, we are very happy to know you did not allow for this... More 

Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

I do not do much reviews, but it's only because I would not advise my friends and family to go to this resort. It was not up to the standards I expected as a 4 star resort, and having been to Mexico numerous times, this is by far the worst experience. Gran Caribe Real Cancun is a very small resort.... More 

Was this review helpful? Yes 2
Matias K, Director General at Gran Caribe Real Resort & Spa, responded to this review

Dear Guest, First of all thank you very much for selecting Gran Caribe Cancun for your destination wedding and for taking the time to share your valuable feedback with us. We are truly sorry to know that we were unable to meet your high expectations during your visit and to know regarding the shortcomings you encountered. Please be assured that... More 

Austin, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

My stay was amazing i would totally come back here again specially because Daniel from the Entertainment team was very attentive and always made sure my stay was fun and memorable. Daniel is just so amazing 😁 the rest of the team was really cool too!

Was this review helpful? Yes
Matias K, Director General at Gran Caribe Real Resort & Spa, responded to this review

Dear Guest, We are very happy to read that you are having a wonderful time and that our staff is pampering you just as you deserve! Thank you for your feedback and we hope to have the privilege of welcoming you back very soon! Best Regards. Matias Klein General Manager Gran Caribe Cancun More 

Newport, Vermont
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

The resort was beautiful, the restaurants were top notch and the staff was awesome & helpful. The spa was so relaxing. I had a massage by Reyna and she knew what to do, how to do it and made my experience one of complete relaxation. The sports & entertainment team (Mike, Enrique, Danny, Jonny & Aldo) were all awesome. They... More 

Was this review helpful? Yes 2
Matias K, Director General at Gran Caribe Real Resort & Spa, responded to this review

Dear Guest, Thank you very much for sharing with us your positive review! We are very happy to know that our associates provided you with excellent customer service just as all of our appreciated guests deserve! Once again, thank you and we hope to see you again very soon! Best Regards Matias Klein General Manager Gran Caribe Cancun More 

1 review
5 of 5 stars Reviewed 1 week ago

The hotel was very nice ,the staff was great, the entertainers Enrique ,Roberto ,Mike they where excellent I had an awesome time with them. my over all stay was great I would definitely go back there again

Was this review helpful? Yes
Matias K, Director General at Gran Caribe Real Resort & Spa, responded to this review

Dear Guest, Thank you for taking your time for your review at the Gran Caribe Cancun. We thank you for recognizing our associates, especially the ones you have mentioned. We will be sure to communicate to them that they contributed to making your stay memorable! We thank you for staying with us. We look forward to seeing you again! Best... More 

Birmingham, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

A group of us had a weeks holiday in Cancun staying here.. from the moment we checked in we were looked after by very helpful staff... The Maid in our room came every day and kept the rooms spotless - thanks Candice..( we stayed room 2456). The Waiters in the food halls were v helpful - we ate in restaurant... More 

Was this review helpful? Yes 2
Matias K, Director General at Gran Caribe Real Resort & Spa, responded to this review

Dear Guest, Thank you for allowing us the privilege of hosting you at Gran Caribe Cancun and for taking the time to share your detailed review with us. We are please to know you had a wonderful time, while enjoying your spacious and well-kept suite. Once again, thank you for your feedback and we cannot wait to welcome you back... More 

5 of 5 stars Reviewed 1 week ago

We had a great wedding on the beach , brilliant set up and reception in ballroom was amazing. Everyone of our wedding guests that stayed at gran caribe had an amazing time and great fun. Some hotel staff that really stood out for us where; Zamora who is the friendliest barman I have met and is a really nice guy.... More 

Was this review helpful? Yes
Matias K, Director General at Gran Caribe Real Resort & Spa, responded to this review

Dear Mark, It was our pleasure to host you. We appreciate the time you took to write your comments. We are excited to know you had a wonderful stay and wedding. Once again, thank you for sharing your review and please know we are very much looking forward to welcoming you back during your next vacation. Best Regards Matias Klein... More 

Wynne, Arkansas
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We have been to Cancun 25 times in 18 years. We have stayed at a total of 6 resorts. The most stays have been with Gran Caribe. The location of the hotel is awesome. You are surrounded by places to go, places to shop, places to eat. The breakfast in the resort is totally awesome. My son loves he gets... More 

Was this review helpful? Yes 1
Matias K, Director General at Gran Caribe Real Resort & Spa, responded to this review

Dear Guest, First of all thank you very much for allowing us once again the privilege of hosting you at Gran Caribe Cancun and for sharing your excellent review with us. We are very happy to know you had another amazing stay, while enjoying the beautiful property,. We want to provide the same service in all our areas, our Front... More 

Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago

checked in yesterday and got right into our suite. The rooms look exactly like the pictures on their website. Staff are very helpful and the activity staff are energetic and fun. our room has a beautiful view but the entire hotel smells musty. they keep it clean and lots of staff busy. there is a group of young people on... More 

Was this review helpful? Yes
Matias K, Director General at Gran Caribe Real Resort & Spa, responded to this review

Dear guest, It was a pleasure to welcome you to Gran Caribe Cancun. Your opinion is very important for us, it help us to keep improving day by day. Please come to the concierge staff or animation to help regarding the incovenientes that you mention, it will be a pleasure to help you. Once again for your comments. Matias Klein... More 

Hotel Review Summarization

What travelers say

  • Lobby bar(24)
  • Sunset grill(24)
  • Room service(21)
  • Ocean views(17)
  • Great time(17)
  • Junior suite(15)
  • Pool area(14)
  • Entertainment staff(14)
  • Very good(13)
  • Water slide(9)
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4,960 photos of this hotel

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Hotel & grounds (775)
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Pool/beach area (1000)
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Dining (280)
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Business center/function rooms (27)
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Bathroom (30)
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Amenities (137)
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Beach (30)
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Family Suite (63)
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Junior Suite Ocean View (62)
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Kid's Pool (11)
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Pool (44)
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Restaurants and Bars (138)
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The Hotel (89)

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Room/suite (49)
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Dining (5)
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Business center/function rooms (2)
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Bathroom (1)
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Other (41)
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