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Gran Caribe Real Resort & Spa

4.0 of 5 Blvd. Kukulkan, Km 11.5, Cancun 77500, Mexico
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Gran Caribe Real Resort & Spa
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Gran Caribe Real Resort & Spa
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4,976 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
5 of 5 stars Reviewed yesterday NEW

I have been in Cancun many times, but this Hotel has best staff. Staring with Angel Puc at front desk and finishing with Maria in housekeeping. I want to say special thank you to the restaurant Gaviotas staff JESUS Hurtado,FERMIN,Lili,Felix,Lino,Abel. This people mad our vacation very special

Was this review helpful? Yes 1
Nova Scotia, Canada
2 reviews
5 of 5 stars Reviewed yesterday NEW

Let me simply say my daughter (16) and I were first time travellers to Cancun and were very pleased with the hotel room, grounds and service. We chose to stay at the Gran Caribe Real based on advise from our travel agent. It's an excellent hotel for the whole family. Lots of activities from morning to night for children, teens,... More 

Was this review helpful? Yes 1
Kenova, WV
Contributor
14 reviews 14 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

I recently visited Cancun and stayed at Gran Caribe with my husband and our four teenagers. We got separate rooms because it was cheaper and it worked out perfectly. They placed us only one room apart. We purchased transportation through Best Day Travel and they made it a breeze to get back and forth to the hotel and airport. The... More 

Was this review helpful? Yes 1
Petersburg, Michigan, United States
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed yesterday NEW

Employees extremely hard working and very friendly; eager to please. We upgraded the room once we got there to the 6th floor with a view overlooking the lagoon. By upgrading we were entitled to use room service once per day but did not take advantage of this service. The room wasn't all that big but we weren't there to stay... More 

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Linden, Michigan
2 reviews
5 of 5 stars Reviewed yesterday NEW

We just returned home from a week at the Gran Caribe and it was an excellent trip! We upgraded to an ocean view suite with a king bedroom and jacuzzi and it was great! The pool entertainment staff was amazing, thank you Mike, Jonny, Jimmy, and Roberto! We had 3 teenagers to keep busy and the pool staff was so... More 

Was this review helpful? Yes 1
1 review
5 of 5 stars Reviewed 2 days ago NEW

I could rave about this place and shower it with accolades (which it deserves), but guests' experiences vary. So, instead, I will tell you what won me over - the employees. All of them come with a smile, a friendly disposition, and a king-like reverence. Of note: Tony, a lobby bartender, is a great example; he remembered our names and... More 

Was this review helpful? Yes 1
Whitecourt, Alberta, Canada
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 2 days ago NEW

Beaches are beautiful, rooms and amenities are clean and accessible, all around a great and comfortable time, great location as well. Stores, shopping malls and great places to eat within walking distance, also extremely close to night life if thats something that interests you.

Was this review helpful? Yes 1
1 review
1 of 5 stars Reviewed 2 days ago NEW via mobile

This is the worst hotel, I have ever experienced in my lifetime. When we were doing the booking, we asked them if we could check in early and they happily agreed and persuaded us to book it. Unfortunately we did!! WE booked a ocean view but on arrival they said they have only partial ocean view and we need to... More 

Was this review helpful? Yes 1
Contributor
15 reviews 15 reviews
6 hotel reviews
2 of 5 stars Reviewed 3 days ago NEW

Rooms are noisy and not 100% clean. Food is below par, even for an all inclusive the food needs to have better standards. One of the only good things about this hotel is the beach, it has one of the best beach settings in Cancun, cant deny that. The rooms and food need some serious improvement.

Was this review helpful? Yes 6
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 days ago NEW

First of all, the Gran Carib Real Cancun is not a 4 or 5 star resort. The Gran Carib Real Cancun is a 1 or 2 star resort - at best. My family of four stayed at the Gran Carib Real Cancun for 10 days - Jan. 9-18, 2015. We arrived on the evening of Jan.9 and were booked into... More 

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Hotel Summarization (Beta)

What travelers say

  • Sunset grill(38)
  • Lobby bar(29)
  • Room service(28)
  • Ocean views(24)
  • Great time(22)
  • Very good(22)
  • Junior suite(21)
  • Entertainment staff(17)
  • Pool area(15)
  • Water slide(12)

Additional Information about Gran Caribe Real Resort & Spa

Address: Blvd. Kukulkan, Km 11.5, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Gran Caribe Real Resort & Spa 4*
Number of rooms: 455
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Orbitz, BookIt.com, Caribbean Online Mgt Corp., Booking.com, Despegar.com, Agoda, Odigeo, TripOnline SA and Tingo so you can book your Gran Caribe Real Resort & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Gran Caribe Real Cancun
Caribe Real Resort Spa
Gran Caribe Cancun
Cancun Gran Caribe Real Resort
Gran Caribe Real Hotel
Hotel Style:
#24 Business Hotel in Cancun
#26 Family Hotel in Cancun
#28 Romantic Hotel in Cancun
#30 Luxury Hotel in Cancun
#37 Top resorts Hotel in Cancun
#42 On the Beach Hotel in Cancun

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