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GR Solaris Cancun

#29 of 178 Hotels in Cancun
Certificate of Excellence
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Boulevard Kukulkan Lote 59 2 Etapa, Cancun 77500, Mexico
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GR Solaris Cancun
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GR Solaris Cancun
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2,859 reviews from our community

Traveler rating
    1,285
    933
    372
    163
    106
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862
1,069
26
15
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (686)
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Troy, Michigan
Contributor
11 reviews 11 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

I've been to mexico so many times and I stayed a,ways at 5 stars resort. This one was not my choice but I had to follow what the group picked. It is a smaller resort that is average in every aspect. Towels in the rooms are holiday Inn quality, smaller bathrooms, food is just ok. Some nights are a hit... More 

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Indianapolis, Indiana
Contributor
18 reviews 18 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We enjoyed the Solaris Cancun. The bus stops near the hotel so it's easy to travel to Cancun for shopping, night life, boat tours, and the bus is only about the equivalent of 50 cents each direction. Once you get off, it's a new ticket, even if you get back on! We recommend arranging hotel transport before you leave the... More 

Was this review helpful? Yes 1
1 review
5 of 5 stars Reviewed 4 days ago NEW

I had such a great time at GR Solaris, I ended up becoming a new member! The staff was amazing!! The panoramic bedroom view was breath taking! I recommend the room service and dinner at Marco Polo. I want to thank Gino Valencia for such great service and for helping me become a GR Solaris Club Member.

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Dansville, New York
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Just returned from GR Solaris for my fourth time! It gets better and better each time! Can't imagine going anywhere else. The Staff is what keeps us coming back! Hamilton and Luis keep things interesting at the bar! Lupita always has a smile on her face! You can always count on Jonah for fun at the pool and Gilberto greets... More 

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1 review
4 of 5 stars Reviewed 4 days ago NEW

First time ever out of country for vacation. Had a great time with friends and will definately be going back. Hotel was clean and the staff(most of them) were very nice and attentive. Resort was clean and tidy. My only minor complaint was the food, it wasn't the greatest but it also wasn't the worst, just average. As a bonus... More 

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Las Vegas, Nevada
Reviewer
3 reviews 3 reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

This was our first time in cancun and we chose GR Solaris based on reviews here. This is our experience. Pros- the are excellent staff and there are extraordinary ones, these staff members made our first time there memorable because they know how to make people feel special, from the dining staff (Jair,Vazquez and Irving) entertainment staff (Karen,any and Paola)... More 

Was this review helpful? Yes 1
Jonestown, Pennsylvania
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

My husband and me stayed at this hotel for a week for our 35 anniversary. Thanks to Ivette from the premier class that upgraded our room. We liked the second room. We are members and the first room was not a room for members, thanks to her we were moved to another room. Thanks to Omar Ortiz from premier class... More 

Was this review helpful? Yes 1
Texas
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

There from May 9 2015 to May 13 2015. It was okay. But not thrilled! Too much pushy from the pressure sales people. The room was a ocean veiw with balcony and I had to pay an extra $136.00 to get it. It was small! No bath tub, only a walk in shower. No hot tub either! The Marco Polo... More 

Was this review helpful? Yes 2
Greeley, Colorado, United States
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed 1 week ago

My husband and I wanted to take our honeymoon in Cancun. I looked online and this all inclusive resort and pretty great ratings! We were very excited!! We were there May 1-8 2015. When we arrived, they said they would bring us our luggage to our room. We waited over an 1 hour to get it. All we wanted to... More 

Was this review helpful? Yes 7
SolarisHotels, Social Media Manager at GR Solaris Cancun, responded to this review

Dear Valerie B: First and foremost we thank you for taking your time to share review. We apologize for the inconveniences you experienced during your stay, we strive to deliver excellent customer service, and it is apparent on this occasion we fell short. We take our guests’ feedback very seriously; it one of the best ways to see what areas... More 

Punta Gorda, Florida
2 reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

This was our second family trip to the GR Solaris and we love it there! The food, entertainment and staff are all great. Ivette and Marco in Premier are pros all the way. Sandy and Angelo in entertainment are a blast. Take advantage of everything they have to offer at all 3 sites. Marco at the front door can help... More 

Was this review helpful? Yes 9
Hotel Review Summarization

What travelers say

  • Marco Polo(36)
  • Entertainment staff(26)
  • Ocean views(18)
  • Very good(15)
  • Time share(13)
  • Lobby bar(11)
  • Room service(8)
  • Main pool(6)
  • Friendly and helpful(3)
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Dining (141)
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Family/play areas (26)
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Bathroom (18)
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Business center/function rooms (4)
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Amenities (157)
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Beach (23)
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Deluxe Lagoon View Triple Room (42)
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Deluxe Oceanview Triple Room (36)
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Panoramic King Oceanview Room (36)
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Pool (32)
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Relax Pool (Adults only) (16)
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Restaurants and Bars (95)
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The Hotel (52)

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