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GR Solaris Cancun

#30 of 178 Hotels in Cancun
Certificate of Excellence
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Boulevard Kukulkan Lote 59 2 Etapa, Cancun 77500, Mexico
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GR Solaris Cancun
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GR Solaris Cancun
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2,790 reviews from our community

Traveler rating
    1,252
    915
    361
    158
    104
See reviews for
837
1,041
26
15
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (666)
Date | Rating
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  • Danish first
  • English first
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  • Italian first
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English first
  • All months
    (2790)
  • Mar-May only
    (775)
  • Jun-Aug only
    (643)
  • Sep-Nov only
    (524)
  • Dec-Feb only
    (848)
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Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed yesterday NEW

We went 3/28-4/1/15. It was great! Right on the beach, pools were fun, shows were fun. We will definitely go back!! The staff was friendly and helpful. The only downside was that people will go to pool super early and put their towels on chairs to save and sometimes not show up until afternoon. Management said that was not allowed... More 

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2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

Just came back from our trip and we think GR Solaris was just perfect. We cannot think of one thing to complain about this place. Everyone, and I mean everyone, was beyond accomodating to help with whatever you needed or wanted. They all work so hard with a genuine smile on their face. So remember to tip! We had an... More 

Was this review helpful? Yes 2
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

GR Solaris is an awesome place, very clean and service is excellent. The concierge Federerico is very helpful. The entire GR Solaris crew is really good, waiters, cleaning people, transportation and door men. The bartenders work like crazy to get you all the drinks you want. The bus stop is right next to the hotel, only about 10-20 feet away... More 

Was this review helpful? Yes 3
Vancouver, Canada
1 review
5 of 5 stars Reviewed 5 days ago NEW

Had an awesome time great people great customer service all the best to Ivette and Omar who helped us alot will definitely come back miss this place already …. also had David take us around to the partnering hotels great service super nice guy recommend using David if your interested in purchasing a timeshare .. Cliff&Karen

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Michigan
Reviewer
5 reviews 5 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

This is a lovely resort hotel with a wide variety of pool side environments to enjoy. The staff are consistently anxious to please and very friendly. I want to especially mention Odely Gomez and her poolside service. I never saw her without a BIG smile on her face, even at the busiest times. In no time at all she had... More 

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Vancouver
1 review
5 of 5 stars Reviewed 5 days ago NEW via mobile

I went with family and friends, a group of 27 people. The largest group they have ever had in their resort. The staff "Ivette and Omar" were the best, they planned our events and helped us out with anything we needed. I have been to a few different all inclusive resorts and by far the staff here are the best.... More 

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Geist
Reviewer
4 reviews 4 reviews
4 hotel reviews
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

Had to beg for was cloths, no internet service unless you want to pay, which is not the norm in Mexico; food was not good, everything took work to get accomplished, no bottled water unless it came from the room, safe is up so high you need to get a chair to stand on to reach it, very few outlets... More 

Was this review helpful? Yes 1
Everett, Washington
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

We really enjoyed our recent stay at the hotel. Service that we received was great. However, I would like to single out our server Hugo Ochoa who went above and beyond to ensure our comfort. Employees like him are an asset to this hotel. Because of people like he, I would recommend this place to anyone. Vasyl and Yelena

Was this review helpful? Yes 4
Winnipeg, Manitoba, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We were at Gr Solaris from March 3 - 10. This was our second consecutive trip to this resort. We're a family of four. Our kids are 7 and 5. The primary reasons for returning were the Kids Club, the beach, and the nightly family friendly entertainment. We have travelled all around the Caribbean during the last decade. This is... More 

Was this review helpful? Yes 1
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

Great hotel but there are a few kinks. If you want to have any internet access you have to pay for it. They have a limited versus unlimited access, but it's the same thing. The internet is bad all the time and slow. The food was ok, but was really disappointed with their "fancy" restaurant. The Marco Polo restaurant requires... More 

Was this review helpful? Yes 2
Hotel Review Summarization

What travelers say

  • Marco Polo(36)
  • Entertainment staff(26)
  • Ocean views(18)
  • Very good(15)
  • Time share(13)
  • Lobby bar(11)
  • Room service(8)
  • Main pool(6)
  • Friendly and helpful(3)
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2,761 photos of this hotel

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Dining (139)
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Room/suite (233)
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Amenities (157)
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Beach (23)
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Deluxe Lagoon View Triple Room (42)
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Deluxe Oceanview Triple Room (36)
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Panoramic King Oceanview Room (36)
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Pool (32)
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Relax Pool (Adults only) (16)
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Restaurants and Bars (95)
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The Hotel (52)

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Hotel & grounds (12)
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Dining (5)
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Pool/beach area (8)
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Room/suite (8)
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Bathroom (1)
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Business center/function rooms (1)
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Other (11)
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