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GR Solaris Cancun

#30 of 178 Hotels in Cancun
Certificate of Excellence
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Boulevard Kukulkan Lote 59 2 Etapa, Cancun 77500, Mexico
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GR Solaris Cancun
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GR Solaris Cancun
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3,006 Reviews from our TripAdvisor Community

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Traveler rating
    1,376
    969
    388
    165
    108
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931
1,113
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (726)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • Italian first
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English first
  • All months
    (3006)
  • Mar-May only
    (868)
  • Jun-Aug only
    (767)
  • Sep-Nov only
    (524)
  • Dec-Feb only
    (847)
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Sydney, Australia
5 of 5 stars Reviewed 3 days ago NEW

Im from Sydney, Australia and love to travel. I came to GR Solaris with family friends and it was the best vacation Ive ever had. Caring, happy entertaining staff, they really felt like friends rather than workers. Even exchanged facebooks and keep in touch :) Super fun time with loads of activities, was never bored. Food was also great, buffets... More 

Was this review helpful? Yes
SolarisHotels, Social Media Manager at GR Solaris Cancun, responded to this review

We are proud to say we have a team whom is always ready to offer the best service to make every single one of our guests feel at home and make sure they have a wonderful vacation. It is an honor to read your review. We are glad you had a blast and enjoyed the premises and the staff services.... More 

Las Vegas, NV
Level Contributor
30 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

This is a large hotel with no carpeting. Bring ear plugs as you will hear every door and elevator. The shows are really well done. The food is average. The location is at the south end of the hotel zone but there are frequent buses which can take you to other areas. The beaches are nice in this area.

Was this review helpful? Yes
SolarisHotels, Social Media Manager at GR Solaris Cancun, responded to this review

We are truly sorry for the inconveniences you encountered during your stay, but we appreciate for taking the time to share your experience; this helps us know our areas of opportunity so we can provide better services to all of our guests. Regarding the food selection the Executive Chef and his staff monitor regularly the menus. As well, we constantly... More 

Puyallup, Washington
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Just got back from a 5 night stay. Hands down one of the best vacations ever. Yes, the property is a little outdated, the walls are thin and food is a 7 out of 10. However what makes my vacations are the people I meet! The staff is amazing! All very friendly and go out of their way to accommodate.... More 

Was this review helpful? Yes 1
Hawthorne, California
1 review
5 of 5 stars Reviewed 4 days ago NEW

Everything was amazing. The resort was right on the beach. We had a room that overlooked the pool and the ocean. Each room had a balcony so that you could see that beautiful ocean for miles. My favorite part was the bar at the pool with barstools in the pool. What a concept. A variety of restaurants to choose from.... More 

Was this review helpful? Yes 1
Tacoma, Washington
5 of 5 stars Reviewed 6 days ago NEW

Upon arrival at the airport we were transported a quick 20 minute or less ride in a luxury town car to GR Solaris Cancun. Once we arrived we were greeted with open arms by the staff with drinks. The entire trip our family enjoyed being treated like family.The resort has beautiful ocean view rooms that are clean and comfy.The food... More 

Was this review helpful? Yes
North Richland Hills, Texas, United States
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

The best part is their people, very friendly and accommodating. A special thanks to Martin Farias! The Hotel, pool and beach are nice. The noise level in the room is very high due to thin walls and tile hallways. The food and drinks are a 3 at best but not unexpected for the price of the room. Hope this helps... More 

Was this review helpful? Yes 1
SolarisHotels, Social Media Manager at GR Solaris Cancun, responded to this review

We are truly sorry for the inconveniences you encountered during your stay, but we appreciate you for taking the time to share your experience; this helps us know our areas of opportunity so we can provide better services to all of our guests. Our buffets and restaurants are vast and offer many choices for lunch and dinner, such as different... More 

Utica, New York
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

I love the GR Solaris! I have been to this amazing hotel two times already.... Two years in a row. The stay there was just as beautiful as it looks on pictures. I give this hotel a straight 5 star. From the activities at the pools to the delicious food & the beautiful scenery, you really can't go wrong with... More 

Was this review helpful? Yes 1
SolarisHotels, Social Media Manager at GR Solaris Cancun, responded to this review

Thank you for taking your time to share your review of your second stay at GR Solaris and your amazing experience. We are so glad to know that you enjoyed the time you spent at our resort and that our guest services exceeded your expectations such as Angelo. Once again we want to thank you very much for writing this... More 

Toms River, New Jersey
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Resort needs to enforce some rules such as no EATING or SMOKING IN THE POOL. Children should not be allowed to sleep on the sofas in the lobby lounge at the lobby bar at night: ( parents please do the right thing and take your children up to your room) WiFi is awful. kept loosing connection could use ceiling fans... More 

Was this review helpful? Yes 1
SolarisHotels, Social Media Manager at GR Solaris Cancun, responded to this review

Thank you so much for sharing with us your review of your recent stay on the hotel. The feedback of our guests is really important for us, it help us to know what we are doing good and i which areas we can improve. We have shared your review with our General Manager and the the departments involved to take... More 

Anaheim, California
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 1 week ago

We went here for a summer vacation in June 2015. We are a family of four. First I always look for how clean the hotel is when we visit. They have maintained the outside and inside room very well. The halls always smelled of bleach or cleaner. The beds were comfortable to my surprise. Everything is tile in this hotel... More 

Was this review helpful? Yes 3
SolarisHotels, Social Media Manager at GR Solaris Cancun, responded to this review

Thank you for sharing with us your review of your recent stay in our hotel. Is great to know that you had a blast time in our resort and that you enjoy the activities and the great service of our staff, the facilities, the entertainment for grown-ups and kids. Every day they do everything in their hands to assure all... More 

Lake Wylie, South Carolina
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I spent a week at the GR Solaris, what a beautiful place. Everyone is so nice and friendly. Marco Benifez always had such a big smile and was so helpful, could not imagine any better treatment. Great food and the evening shows were very enjoyable, plenty of things to do or just relax...Best vacation anyone could imagine .....Thanks so much... More 

Was this review helpful? Yes 2
SolarisHotels, Social Media Manager at GR Solaris Cancun, responded to this review

Thank you for sharing with us your review of your recent visit to our hotel. We are really happy to read how everything during your stay was amazing. We always want that our guests have a great time and that they enjoy the facilities and the service. Thank you for pointing out how friendly and outgoing, especially Marco. We are... More 

Hotel Review Summarization

What travelers say

  • Marco Polo(36)
  • Entertainment staff(26)
  • Ocean views(18)
  • Very good(15)
  • Time share(13)
  • Lobby bar(11)
  • Room service(8)
  • Main pool(6)
  • Friendly and helpful(3)
Questions? Get answers from hotel staff and past guests. Ask a question

2,901 photos of this hotel

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Pool/beach area (608)
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Hotel & grounds (479)
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Room/suite (246)
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View from room (158)
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Family/play areas (28)
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Dining (144)
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Bathroom (18)
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Business center/function rooms (4)
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Videos (2)
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Other (677)

Expert photos: Taken by TripAdvisor travel experts

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Amenities (157)
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Beach (23)
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Deluxe Lagoon View Triple Room (42)
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Deluxe Oceanview Triple Room (36)
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Panoramic King Oceanview Room (36)
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Pool (32)
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Relax Pool (Adults only) (16)
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Restaurants and Bars (95)
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The Hotel (52)

Management photos: Courtesy of the property manager

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Hotel & grounds (13)
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Dining (5)
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Pool/beach area (8)
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Room/suite (8)
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Bathroom (1)
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Business center/function rooms (1)
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Other (12)
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