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GR Solaris Cancun

#32 of 180 Hotels in Cancun
Certificate of Excellence
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Boulevard Kukulkan Lote 59 2 Etapa, Cancun 77500, Mexico
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1 room 1 adult
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GR Solaris Cancun
GR Solaris Cancun
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3,414 Reviews from our TripAdvisor Community

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1 review
1 of 5 stars Reviewed yesterday NEW

The service was great and everyone was really nice but for an all inclusive the food was so bad. It was extremely disappointing. We went for a weekend and kind of wanted to stay at the hotel and relax but there was nothing to do, the food was awful and the pool area was not appealing at all. There is... More 

Helpful?
Thank Carolina C
Chicago, Illinois
1 review
4 of 5 stars Reviewed 2 days ago NEW

im not sure if the other hotels give out free wifi or not but besides the fact that GR solaris did not have wifi I'm disappointed that when i did purchase internet it was running super slow! I lost my cellphone and i was trying to reach by logging in into my iCloud to find my iPhone but the internet... More 

Helpful?
Thank jocelyn o
Bellflower, California
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW via mobile

I had stayed at GR Solaris with my girlfriend and her family about a month ago. We were welcomed immediately by the member specialist of the name Yvette. She was so friendly and helped us organize our whole stay by planning each day for us. We had visited Cancun for my girlfriends birthday and Yvette helped me make a special... More 

Helpful?
Thank j_devera21
SolarisHotels, Social Media Manager at GR Solaris Cancun, responded to this review

Dear J_devera21: Thanks for taking the time to write a very detailed review about your Solaris experience! We are glad you had a blast and enjoyed our services and facilities with your girlfriend and her family, actually we are also happy your overall experience was good and have felt an exceptional service from all the staff especially from Yvette and... More 

Sayreville, New Jersey
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW via mobile

Keep in mind this is 4 star for Mexico not 4 star hotel for the states but nice none the less. Ac doesn't go lower than a certain temp so it was a bit humid but with all the unlimited drinking most likely you will pass out anyway. Food wasn't the best but there's something for everyone to eat. Good... More 

Helpful?
Thank Simonesonii
Boonton, New Jersey
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 3 days ago NEW via mobile

We came to GR Solaris Cancun after a few days in Rivera Maya. Let me preface by saying this was our first time in Mexico and we had no idea what to expect, going from the calm and serene atmosphere of Rivera Maya to the spring break atmosphere of Cancun probably wasn't the best idea but what can you do?... More 

Helpful?
Thank tracy t
Pea Ridge, Arkansas
1 review
5 of 5 stars Reviewed 4 days ago NEW

We have been vacationing at this resort for a few years now. One of the reasons we do so is because of the way we are treated by Adriana. She always finds a way to help us no matter what we need. The resort is great but it wouldn't be the same without her.

Helpful?
Thank b00mer55
SolarisHotels, Social Media Manager at GR Solaris Cancun, responded to this review

Dear B00mer55: We are pleased to read that you are with us every year, it is always a great pleasure to welcome back members of our great Solaris family. We hope to see you next year to pamper as you deserve. Kind Regards from Cancun! Hoteles Solaris de México. ^P More 

Henderson, Nevada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 6 days ago NEW via mobile

Arrived at hotel and was approached by a girl dressed in hotel colors. She walked us to the front desk . After check in she sat down with us to explain the hotel and excursions available. Only then did we find out she was hustling for time share sales. Hotel food was ok. All inclusive with brand name alcohol. Pools... More 

Helpful?
2 Thank macomb1967
SolarisHotels, Social Media Manager at GR Solaris Cancun, responded to this review

Dear Macomb1967: We are glad to know that you had a nice solaris experience and that you mention other positives details of the hotel such as the pools,food etc. Thanks for your review and we look forward to see you and pamper you as you deserve in a nearest future. Best Regards! Hoteles Solaris de México. ^P More 

Hastings, Minnesota
2 reviews
4 of 5 stars Reviewed 1 week ago

The staff at the resort are all very helpful, nice and accommodating. Christal in the Premier Member's and Omar Ortiz were wonderful to work with. The staff all work very hard and long hours to make sure you are well taken care of. I would recommend this resort for any family, or single person to stay at. Very safe and... More 

Helpful?
Thank Luann B
SolarisHotels, Social Media Manager at GR Solaris Cancun, responded to this review

Dear Luann B Thank you for taking the time of sharing the names of the staff that made of your recent vacation at our Resort a memorable experience, we will gladly inform to Christel and Omar about your acknowledgments. We look forward to receive you and pamper you as you deserve! Warm Regards from sunny Cancun! Hoteles Solaris de México.... More 

Chicago, Illinois
2 reviews
3 of 5 stars Reviewed 1 week ago

We took a family vacation here in January 2016. We were family referrals from Owners and were told by them that we would get member benefits. First off, the kids club saved our vacation. Karen, Yesa and Any were awesome with the kids. The kids club was the first thing they asked for in the morning. They did crafts throughout... More 

Helpful?
Thank jenazz33
SolarisHotels, Social Media Manager at GR Solaris Cancun, responded to this review

Dear Angela Azzanni and Jenni Sthephen (jenazz33): Please accept our deepest apologies for any inconveniences you may have experienced during your stay at our resort due the misunderstanding regarding the benefits between referrals and members. We have already informed the department involved and they have taken action to avoid these misunderstandings in the future. For GR Solaris, communication is the... More 

New York City, New York
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I was supposed to stay at the Royal Solaris. When my friend and I arrived at the hotel we were told that we were eligible for an upgrade because of the number of nights we were staying. They asked us if we wanted to book in the GR Solaris (their sister hotel) which they said is newer so we did.... More 

Helpful?
Thank LechLeshalom
SolarisHotels, Social Media Manager at GR Solaris Cancun, responded to this review

Dear LechLeshalom: Thank you for taking the time of sharing the names of the staff that made of your recent vacation at our Resort a memorable experience, we will inform them about your acknowledgments. We are glad to know that you had and amazing time enjoying the entertainment shows and our services in overall, comments like yours encourages us to... More 

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