This hotel use to be # 1 in everything in the past. Just returned back after our annual 14 days vacation in Cancun. New management from Spain-stinks. The most beautiful beach is a total disaster, lack of maintenance housekeeping is visible all over.Rooms infested with bed bugs and unless complaint is made nothing is being done to correct the problems.... More

We read the reviews before going, which were mixed, but the price was right. Turns out that we got a very happy surprise. Our room and all of the grounds were spotless. The food was really good - plenty of choice even for my picky mother - and the staff in the buffet dining hall were excellent. Most of the... More

Overall we had a fantastic time at this place. The rooms are small and dated but we don't spend too much time in them anyway. It had an ocean view which was beautiful. The food was good and the service was excellent. Tipping always helps they work hard and should be rewarded!!! The beach was really nice with shallow water... More

We stayed here over Thanksgiving week. The hotel was nice. All pools were open and we got great service at the pool bar and the lobby bar. The food at the buffet was average. Our room was nice. It was on the 9th floor and we had a beautiful view. We got a couples massage on the beach and it... More

Eww, first of all the place stinks. Literally. We switched rooms twice and both of them wreaked of urine. I thought this place would be a good value because we only paid $70 all inclusive, but I much would have preferred a comfortable, safe, clean place to sleep. However, upon arrival there exchange rate was MUCH MUCH lower than any... More

This place was really nice; beautiful view of the ocean from our room, 2 pools, nice food/drinks and really friendly staff. Very plush! I'll be recommending it to everyone! More

I planned our trip and read countless reviews and the ones on this hotel were very mixed. Many people said the food was horrible and that it was dirty. This is when the hotel was under its old management and was called Oasis Viva Beach. We must have arrived when the management had just changed over because we had a... More

Excellent service from food & beverage staff. Very tasty meals. We were treated royally Excellent service as far as cleanliness of rooms & overall resort Front desk staff have opportunity for improvement as to their communication skills & followup to requests Infinity pool amazing Beach fabulous Entertainment very good Elevators very small Internet access poor More

My sister and I went to this hotel for 5 days all inclusive. It was pretty close to the airport and shopping. Most of the staff was helpful but it seemed many working there were not pleased to be there. There are 2 pools which was nice in case you wanted a different scene. There were also many lounge chairs... More