Pros: Great value for the money. Great location on the beach. Very nice pool and swim-up bar. Very wide variety of food choices. Cons: Not the best service, took about 1 1/2 hours for my friends and I to check in because we were paying with pesos and not american dollars. Really? Cancun is in Mexico, we didn't quite understand... More

This was our third all-inclusive experience in Cancun and our worst. There are a lot better options out there, so keep looking. Here's a breakdown of our experience :- Room -- OK, all are bay view, no balcony for most. No coffee maker, bottled water or fridge. Only 2 bath towels. "All-inclusive" -- lots of exclusions... Internet extra (10usd per... More

There were some really good things about this hotel- It was right on a great beach, the food was good and the price was amazing for 7 nights all inclusive. My two boys- ages 8 and 10 really liked the pools and the swim-up bar. The guys at the tour palapa were really nice and helpful. Evening entertainment sometimes really... More

So upsetting that what I purchased from Expedia was not what I got. The rooms were dirty no A/C and the front desk service was horrible. And I notice that the same thing that happened to me was happening to every single family that was walking through the door, French, Italian, Canadian, American, Mexican, it didn't matter they were all... More

I went as a gift from my girlfriend and it was one of the worst hotels ever. There was no air conditioning after the first day. They also do not tell you that the hotel has a split from just plain viva beach to grand and without the black wristband you cannot get into one bar and one restaurant. The... More

Oasis Viva Beach or Be live Viva Beach, please make up your minds because the guests have problems with transportation when they refer to it as one name and your state its the other name........ Read the reviews of this hotel before and after making a reservation and it seemed like a crap shoot some were good and some were... More

Well we actually stayed here for 2 weeks in May 2009 as a family of 6 and a 2 year old! We thought it was a fantastic hotel, food was as you would expect for all inclusive, lots and lots of choice especially in the morning, bacon sausage, omelettes eggs pancakes cakes bread cereals! Juice tea coffee... The snack bar... More

We were told that this was a 5 star hotel....the only thing that had 5 stars was the flag they had flying out front. The rooms were musty smelling, the air conditioning was like a fan blowing warm air. I would not stay here again. The restaurants were NOT as described. I would rate this like a 1 star motel.... More

I have been to cancun 8 times and always left wanting to go back. After staying at this hotel and the experience with the staff and horrible food I am not sure I want to go back. Awful awful food, the lowest quality of food I have ever had. The rooms were dirty, smelly and maid services would not clean... More