We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

NIZUC Resort and Spa

#10 of 178 Hotels in Cancun
Certificate of Excellence
Blvd Kukulcan Km 21, Cancun 77500, Mexico
Hotel amenities
3 people have started booking this hotel
Book on
TripAdvisor
Trusted partner. We work with Preferred Hotels.. to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 8 more sites!
NIZUC Resort and Spa
Professional photos View all
Browse nearby
NIZUC Resort and Spa
Add Photo Write a Review

601 Reviews from our TripAdvisor Community

Your overall rating of this property
Roll over, then click to rate
  Click to rate
Traveler rating
    449
    89
    36
    11
    16
See reviews for
128
304
14
26
Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (196)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (601)
  • Mar-May only
    (200)
  • Jun-Aug only
    (139)
  • Sep-Nov only
    (116)
  • Dec-Feb only
    (146)
All months
1 review
5 of 5 stars Reviewed yesterday NEW

We had an amazing stay here. The service and resort were top notch. We have 2 kids (ages 8 and 10) and they enjoyed the paddle boarding and snorkeling at the resort. They also have a great kids club (free) there as well. We especially enjoyed the service from our concierge Diego in building 8. He was very kind to... More 

Was this review helpful? Yes 1
Atlanta, Georgia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Just 10 minutes from the Cancun airport is the Nizuc hotel. Once the entrance gates swing open you're entering paradise. The architects and designers who built this hotel created amazing vistas everywhere you look, and the feeling is pure zen. The rooms are spacious with great views and each room has a butler to attend to your every need. The... More 

Was this review helpful? Yes 2
NIZUC R, Public Relations Coordinator at NIZUC Resort and Spa, responded to this review

Dear Mr Mike, Thank you for taking the time to share your experience at NIZUC Resort and Spa. Positive comments like yours regarding our property and our staff, encourages us to keep improving every day. . We will be pleased to have you again in a near future. Please receive our warmest regards, Giovanna Ceravolo More 

Baden-Wurttemberg, Germany
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

The resort is just heaven on earth! The whole staff have the best service attitude I have ever encountered, all of them were incredibly helpful and attentive and would often go out of their ways just to help out. The place is breathtaking, the pools are amazing, all their restaurants are delicious and their rooms are just to die for!

Was this review helpful? Yes 2
NIZUC R, Public Relations Coordinator at NIZUC Resort and Spa, responded to this review

Dear Guest, Thank you for taking the time to write this review and your positive comments. We are so glad to hear that you enjoyed your stay with us. I hope your next stay it's just around the corner. Sincerely Giovanna Ceravolo More 

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Frankly, we did not expect so much. We travel a lot in Asia for work, where service and luxury is at its summit, thus we started our trip in Mexico with low expectations in that domain... When we arrived in Nizuc, I was surprised because I felt a little bit like in Asia: excellent service, an amazing and caring staff,... More 

Was this review helpful? Yes 1
NIZUC R, Public Relations Coordinator at NIZUC Resort and Spa, responded to this review

Distinguished Guest, Thank you for choosing NIZUC Resort & Spa, we are glad to read your review and see we had exceed your expectations. We hope to see you back anytime soon when you're traveling to our area. Best Regards Giovanna Ceravolo More 

Dallas, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Nizuc is a place like no other! The staff is beyond gracious! The pools were amazing, the restaurants all delicious, and rooms spacious! Every detail was carefully placed, and the ambience is like nothing we've experienced. We will be back!

Was this review helpful? Yes 1
NIZUC R, Public Relations Coordinator at NIZUC Resort and Spa, responded to this review

Dear Mrs Paige We are delighted to hear you had an enjoyable time at NIZUC Resort and Spa. Thank you for taking the time to share your experience. We hope to welcome you back in the near future. Best regards, More 

Shreveport, Louisiana
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I went with a friend for a conference and resort was breathtaking; best staff; great food; close to airport; suite in building 6- stunning; private plunge pool; found inner peace; didn't want to leave

Was this review helpful? Yes 1
NIZUC R, Public Relations Coordinator at NIZUC Resort and Spa, responded to this review

Dear Mrs Meredith, Thank you for sharing your experience at NIZUC Resort & Spa. We are happy to hear that you enjoyed our facilities and the service provided. We hope to welcome you again in the near future. Warm regards Giovanna Ceravolo More 

Richmond, California
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The Nizuc is such an amazing property in many ways! The staff is very attentive and helpful. They literally go out of their way to help you with what you need. The restaurants are very good too. We ate at Terra Nostra our first night and loved it. There is a bar/grill near the beach (do not recall name) that... More 

Was this review helpful? Yes 2
NIZUC R, Public Relations Coordinator at NIZUC Resort and Spa, responded to this review

Dear Mr Steve, On behalf of our staff I would like to thank you for choosing NIZUC Resort & Spa and taking the time to write your comments about the hotel. Our guests satisfaction is our main priority. I hope to welcome you back in a near future. Best Regards Giovanna Ceravolo More 

San Diego, California
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Probably the best Cancun has to offer; scenic views, 24*7 butler service and friendly concierge desk make your stay extremely simple, relaxing and enjoyable. Rooms are decent size facing the private beach with break taking views. Would definitely recommend this place for quite romantic getaway.

Was this review helpful? Yes
NIZUC R, Public Relations Coordinator at NIZUC Resort and Spa, responded to this review

Dear Guest, Thank you for taking the time to share your experience at NIZUC Resort & Spa. Our efforts are focused in making every stay a special one. It will be our pleasure to welcome you back in a near future. Sincerely Giovanna Ceravolo More 

Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Nizuc is basically new, no more than 3 years. It was designed in a modern minimalistic way divided into several room towers, to get to this towers you need to take a golf cart from the lobby, which is not bad or you can walk, it is not that far. Each tower has a butler service, this person helped us... More 

Was this review helpful? Yes 2
NIZUC R, Public Relations Coordinator at NIZUC Resort and Spa, responded to this review

Dear Guest, We are so glad you have enjoyed your stay with us. Your comments are very important and encourage us to keep the hard work. Hope to have you and your family visiting NIZUC in a near future. Best Regards Giovanna Ceravolo PR Coordinator More 

Windermere, FL
Level Contributor
65 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My wife and I stayed for 5 days at the beginning of the month. We had a very enjoyable time, but just a few tweaks would make 5 star fantastic. The good: gorgeous grounds, hotel and room. We had an ocean view suite directly over the lobby with a great view and access to everything without needing to take a... More 

Was this review helpful? Yes 1
NIZUC R, Public Relations Manager at NIZUC Resort and Spa, responded to this review

Dear Guest, Thank you for taking the time to share your experience at NIZUC Resort & Spa. We appreciate your comments since they encourage us to keep improving every day. We are glad that you have enjoyed your stay with us and hope to have you visiting NIZUC again in a near future. Please receive our best regards, Maria Oliveira... More 

Questions? Get answers from hotel staff and past guests. Ask a question

1,352 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (755)
Viewed
Hotel & grounds (209)
Viewed
Pool/beach area (166)
Viewed
Room/suite (100)
Viewed
Dining (135)
Viewed
View from room (34)
Viewed
Bathroom (8)
Viewed
Family/play areas (2)
Viewed
Other (101)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (580)
Viewed
Amenities (129)
Viewed
Beach (40)
Viewed
Garden Pool Pavillion Suite (86)
Viewed
Main Pool (24)
Viewed
Ocean Suite King Room (64)
Viewed
Ocean View Deluxe Double Room (52)
Viewed
Punta Nizuc Pool (17)
Viewed
Restaurants and Bars (128)
Viewed
The Hotel (40)

Management photos: Courtesy of the property manager

Viewed
All management photos (17)
Viewed
Dining (3)
Viewed
Pool/beach area (1)
Viewed
Room/suite (1)
Viewed
Hotel & grounds (4)
Viewed
Other (8)
Check In Check Out
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Price Your Stay