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NIZUC Resort and Spa

#10 of 178 Hotels in Cancun
Certificate of Excellence
Blvd Kukulcan Km 21, Cancun 77500, Mexico
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NIZUC Resort and Spa
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NIZUC Resort and Spa
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579 Reviews from our TripAdvisor Community

Traveler rating
    431
    86
    36
    11
    15
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119
295
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Chicago, Illinois
Contributor
12 reviews 12 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed yesterday NEW

The design aesthetic of the property and facilities is exquisite. Restaurants are unique and deliver excellent food and service. The hotel staff are attentive, service oriented and exceptionally skilled at tending to their guests.

Was this review helpful? Yes 2
NJ
Senior Contributor
33 reviews 33 reviews
27 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

My husband and I just returned from a week at this beautiful resort, where we had a nice, relaxing time. Overall, we would say that this resort strives for the five star experience and falls just short of the mark. The details and highlights are below, but in general we would recommend this resort if you are looking for a... More 

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1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 6 days ago NEW via mobile

My husband and I spent this past weekend at Nizuc. First, the good things. Service was phenomenal - at the beach, the pool, room service, concierge, front desk. The staff was attentive, friendly, and happy. Free lounge chairs, cabanas, and umbrellas at the pool/beach. Our room (ocean view with a plunge pool) was amazing - high ceiling, comfy bed, huge... More 

Was this review helpful? Yes 3
Atlanta, Georgia
Top Contributor
377 reviews 377 reviews
33 hotel reviews
90 helpful votes 90 helpful votes
5 of 5 stars Reviewed 1 week ago

Visited with my wife for a business conference - first time visit to Cancun and we loved every minute of our trip. The resort and spa are top notch and the service is exemplary. Our room was beautiful - large for two people, high ceilings, with a small balcony and view of the bay. We ordered room service for lunch... More 

Was this review helpful? Yes 2
NIZUC R, Director de Relaciones Públicas at NIZUC Resort and Spa, responded to this review

Dear David, Thank you for taking the time to share your experience at NIZUC Resort & Spa. We are glad that you have enjoyed your stay with us. Hope to receive you as one of our distinguished guests again soon. Our warmest regards, Maria Oliveira PR Manager More 

Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

I was in Nizuc for my wedding anniversary, the place is really spectacular, the architecture is spotless and beautiful! The service also great, and the restaurants are top level. I want to congratulate the hotel for a top spot in my list, I hope I can go back soon!

Was this review helpful? Yes
NIZUC R, Director de Relaciones Públicas at NIZUC Resort and Spa, responded to this review

Dear Daniel, Thank you for taking the time to share your experience at NIZUC Resort & Spa. Congratulations on your anniversary, we are glad that you did celebrate in NIZUC and have enjoyed the experience. Hope to have you among our distinguished guests in the near future. Please receive our best regards, Maria Oliveira PR Manager More 

Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

What an incredible Hotel. The architecture and grounds were amazing. The Food and Dining options unbelievable. This is not an inexpensive hotel you are definitely paying for the quality of the rooms and the high level of customer service. Recommend staying in the Ocean Front rooms above Ramona's restaurant the views are incredible and rooms are amazing. It is an... More 

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NIZUC R, Director de Relaciones Públicas at NIZUC Resort and Spa, responded to this review

Dear Guest, Thank you for taking the time to share your experience at NIZUC Resort & Spa. We are glad that you have enjoyed your stay with us. Unfortunately, there was a seasonal sargasso tide, all the coast line from Tulum to Cancún. We hope to have you visiting our resort again soon. Please receive our best regards, Maria Oliveira... More 

Atlanta, Georgia
2 reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed 1 week ago

First this place is ridiculously expensive for the crappy level of service. It is absolutely the worst resort I have been to and I have stayed in many quality resorts. It is resorts like this that makes one feel a vacation was wasted. This resort feels lifeless and uninspiring with no entertainment for their guest whatsoever. It may be a... More 

Was this review helpful? Yes 4
NIZUC R, Director de Relaciones Públicas at NIZUC Resort and Spa, responded to this review

Distinguished guest, Thank you for taking the time to share your experience at NIZUC Resort & Spa. We regreat that your stay with us did not fulfill your expectations and certainly hope to receive you as one of our guests again in a near future. Best regards, Maria Oliveira PR Manager More 

New Haven, Missouri
Contributor
11 reviews 11 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We just returned from the most amazing, relaxing week at Nizuc. There aren't enough words to describe how wonderful our trip was. Going in to the week I was a little nervous because I had read so many negative reviews about the service. But was pleasantly surprised that we were made to feel like royalty at this resort. The rooms... More 

Was this review helpful? Yes 3
NIZUC R, Director de Relaciones Públicas at NIZUC Resort and Spa, responded to this review

Dear Guest, Thank you for taking the time to share your experience at NIZUC Resort & Spa. We are glad that you have enjoyed your stay with us and hope to receive you again in NIZUC in a near future. Please receive our best regards, Maria Oliveira PR Manager More 

Hamilton, Bermuda
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

What an amazing resort! I was blown away by the architecture first off. The photos on the site don't do it justice...it's even more jaw dropping in real life. I didn't think I could be so in awe of every detail. The entrance alone is breath taking. The rooms were also large and modern. And the attention to detail was... More 

Was this review helpful? Yes 2
NIZUC R, Director de Relaciones Públicas at NIZUC Resort and Spa, responded to this review

Dear Janine, Thank you for taking the time to share your experience at NIZUC Resort & Spa. We appreciate your comments since they motivate us to keep improving every day. We will be glad to have you among our distinguished guests again very soon. Please receive our best regards, Maria Oliveira PR Manager More 

houston
Senior Contributor
40 reviews 40 reviews
12 hotel reviews
30 helpful votes 30 helpful votes
2 of 5 stars Reviewed 2 weeks ago

This is the longest review I have ever written! Also it is an interesting review, since I am writing it on behalf of a dozen other friends (staying there) who shared the same sentiments. We were in Nizuc for a wedding, the group was almost 20 people. Ok the hotel is a nice architecture but many aspects of the architecture... More 

Was this review helpful? Yes 2
NIZUC R, Director de Relaciones Públicas at NIZUC Resort and Spa, responded to this review

Distinguished guest, Thank you for taking the time to share your opinion on NIZUC Resort & Spa. The architectural concept of the Hotel is unique and celebrated by most of the travelers who visit the resort. This is a personal appreciation of every person. Our beach did have some sargasso, this has been a situation all over the coast line... More 

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Beach (40)
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Garden Pool Pavillion Suite (86)
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Main Pool (24)
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Ocean Suite King Room (64)
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Ocean View Deluxe Double Room (52)
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