Just returned from one week in the Riu Palace Las Americas. Hotel was amazing, staff couldnt do any more for you, they really deserve to be tipped well. Food out of this world. Only restaurant we found disappointing was the Brazilian, would sooner have had an extra night in the Japanese. Ocean view suites out of this world, what a... More

We have just returned from a five day stay travelling with a party of 15 (8 rooms). The check in was very fast and smooth with envelopes waiting behind the desk for all eigtht rooms. EVERYONE found the food good even the two vegetarians in our party. The choice was good and changed every day, the only moan was that... More

Just returned from a 10 day stay & would stay again. The service could not be better in all restaurants,bars and the beach. You never have an empty glass. These people go out of their way to make sure you are happy. We had a perfect view from our corner balcony room on the 4th floor. The breakfast buffet was... More

Overall, the hotel is very nice. Excellent food, and the location of the main dining area overlooks the water, giving you a beautiful view, especially for breakfast. Overall, we had two qualms about this hotel. First, we went in mid-December, and because the sun starts to set rather early (about 3 PM), there is very little sun left on the... More

Pros: Beach was narrow but very nice, some rocks in the water Staff was wonderful Nice outdoor and indoor jacuzzis overlooking the beach Great buffet breakfast We got upgraded to the 8th floor with an ocean view Cons: When you arrive you need to book all restaurants two days ahead, but there is nothing left when you get there, you... More

Just got back from 5 days there. Beautiful place. It had the feel of a nice hotel instead of all inclusive. No body trried to sell us timeshares. Make sure you make reservations for dinner the day you get there or your selection will be limited or you can eat at the buffet. The Brazilian restaurant was great. The service... More

Having gone to Cancun a few times now, my husband and I decided to try an all-inclusive and this one was rated highly on TripAdvisor. There are some KEY things to know about this property if you travel extensively. PROS: the service is excellent. The staff is great and drinks come fast, even if you are on the beach, away... More

Just returned from a two week holiday, the service was excellent, very difficult to find any real faults without nit-picking. Food, service excellent. the staff were so friendly and efficient, speciality restaurants very good particularly the KRYSTAL but marvellous service in all the restaurants and bars. It was a pleasure to go in to the main restaurant where Rebecca would... More

Possibly the best hotel in Cacun - it was incredible! When I plan another trip to Cancun it will definitely be back the the Riu Palace! Gorgeous, clean, all inclusive, great service - we couldn't ask for more. More