We stayed at the Palace from Jan. 7th thru the 14th 2012. On arrival I was overwhelmed at how gorgeous the lobby was, clean, shiny and friendly. We checked in seamlessly and even got an upgrade on our third room as we had two 20 something boys that do not see the sun shine until after 3 therefore we did... More

We have just come home from two glorious weeks in the Riu Palace, where do I start? Form the minute we arrived we were in heaven. The oppulent lobby is gorgeous and this continues on throughout the whole of the hotel, Staff from reception down to the efficient cleaner in the toilets could not be nicer. Bar staff always had... More

Just got back from the Riu Palace, this has been a fantastic holiday, there for two weeks. What makes this holiday is the staff, everyone is so friendly an so hard working. The entertainment tea are doing something for everyone, if you want to join in. The waiters never leave your drink empty, around the pool, the lobby the bar... More

I have just returned from a one week stay at the Riu Palace in Cancun and find it hard to find fault. I have previously being reluctant to stay in an all inclusive hotel but this stay has definately changed my opinion. The hotel is immaculately clean, the lobby area, the grounds, the dining areas and rooms are all immaculate.... More

Summary: It was a good value for an all-inclusive but overall had quite a few issues for it to be too highly rated. Background: 5 day vacation with wife and four friends in summer 2010. First time in Cancun. Pros: 1. Excellent food and bountiful drink: The food at the various restaurants was pretty spectacular. Each provided a robust multi-course... More

This hotel is beautiful, and that doesnt touch it! This is a Palace, like the name says! You are treated like royalty in this Palace and the food, entertainment, personalities, amenities, the rooms, drinks, beach, spa, and more are that of Royalty!!! There are always price specials at this location and the packages are even a better deal.. More

Our first experience at an all inclusive...everything was great. We were met at the reception counter with a drink. ALL of the staff was polite, helpful, and made our stay extra special. Brenda Tellez, our GrayLine destination concierge, was very helpful...always available to answer a question and suggest activities we might be interested in. We walked the beach in both... More

We stayed here the first 2 weeks of December with friends who always go to Cancun and love it. We always stay in the Playa del Carmen area when we vacation in Mexico and never really gave Cancun much of a thought. Overall we liked the resort but we didn't like Cancun because the resorts are to tight together, beaches... More

PROS: My husband and I just returned this past weekend from Riu Palace. Exceptional service at check-in with a gentlemen who was very friendly and upbeat. Our room was very clean, food was great, always offering a different variety of food. I praise the waitstaff who is always there to greet you at the door and pull out your chair... More