Stayed from 11/29-12/4, traveled with my wife, son and daughter in law. The staff was nice, the service was excellent. Seeing the hotel and walking in the lobby for the first time is cool, but there is a noticeable drop off from the common area to rooms. We received an upgrade but in my room the bed had a huge... more

My husband and I stayed at the Riu Las Americas Palace Nov 26th - Dec 3rd. The service, location, food and the resort itself, were all first class. The Pros - the location is fabulous. Just a very short walking distance to clubs (Coco Bongos), bars (Senior Frogs), food (Hard Rock etc) and shopping (mall directly across the street and... more

Service was top notch, people were extremely friendly and hardworking. I can't express enough how many times I thought to myself how kind and courteous they were. The resort was clean, super clean. We were in an amazing junior suite (room) facing the beach. I did have initial hesitations about being on the 1st floor (technically second) but I was... more

This is one of the top hotels I would recommend in Cancun. As most travelers have some crazy or bad stories, i only have a single thing to mention. My trip for two was booked through Expedia. Arrived at the hotel and was very impressed. Looks great from the outside but even better inside. Very luxurious look and feel and... more

I read all the reviews for this place before we left and I was so pleased I have to write my own. I first must say that I just read one of the newest reviews that went on and on about how terrible the food was and the lack of choices....don't let that scare you! The food was mostly great,... more

We had a nice trip except we were quoted one price and when they magically converted it to pesos, it cost me almost $200 more for the 3 rooms we had. The GM is a waste as RIU knows about the problem but does nothing about it. If you must go, book through anywhere but the RIU website as they... more

This hotel was the perfect vacation for the money we spent. The restaurants were good - some were better than the others. I liked Kimono's the best. The liquor on tap in the room was an awesome perk - although it wasn't top shelf, I didn't expect it to be. And I liked the Coronas in the refrigerator also. The... more

My husband and I had hoped for a brief, but sun-filled getaway in early Nov. 2009. The Riu Palace is a beautiful upscale place, and the bar staff is terrific, but the overall hotel certainly is not perfect. The taste of much of the food in this all-inclusive hotel is rather good for an all-inclusive, but the buffets are definitely... more

Excellent hotel, staff friendly, Food is fantastic although it is a bit of a pain having to book the speciality restruants every day. Plenty of sun beds, rooms are immaculate, and maids are brill. entertainment , ok and it ends very early, does not cater much for Brits tho, watch the bar staff in the entertainment bar they try and... more