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Hotel Riu Palace Las Americas

4.0 of 5 Boulevard Kukulcan, Km 8.5, Manzana 50 | Lote 4, Zona Hotelera, Cancun 77500, Mexico
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Hotel Riu Palace Las Americas
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Hotel Riu Palace Las Americas
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4,297 reviews from our community

Traveler rating
    2,657
    1,017
    354
    167
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Sunderland, England, United Kingdom
Reviewer
3 reviews 3 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

What a wonderful, Hotel, professional and friendly from them porter opening the door! Quick and efficient check in with a drink offered as we did this! Soooo clean everywhere, rooms very large with everything you could possibly need. Food great and service and entertainment very good. Would definitely return

Was this review helpful? Yes 2
Glasgow, United Kingdom
Contributor
13 reviews 13 reviews
5 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This was my second time staying at this hotel having been previously in 2005. Having read some of the reviews prior to going I was a little worried that the hotel had fallen into decline but I needn't have worried. Upon arrival we were treated like royalty, comp upgrade to a sea view, welcome drink while checking in which after... More

Was this review helpful? Yes 1
Syracuse, New York
Contributor
18 reviews 18 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We arrived and were greeted by Daniel at the desk, he was great. Very friendly and eager to get our vacation off to a great start. The hotel was just what we hoped for, very clean but not too modern. It had Caribbean charm. The food was good to very good, there were some items that weren't great but the... More

Was this review helpful? Yes 1
shorewood, IL
2 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Long and short of it, WOULD DEFINITELY GO BACK!!! I really had a great experience at Riu Palace Las Americas. I will recommend it to all my friends. A few people said it needed to be updated and I disagree. I loved the old world charm of it. I was talking to a lot of people that had stayed next... More

Was this review helpful? Yes 6
New York City, New York
Reviewer
3 reviews 3 reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Clean, relaxing, beautiful pool area, and excellent service in the restaurants! Buffet was more than enough and we enjoyed the specialty restaurants. We have stayed at several Riu resorts in the past and, as always, this was a great value!

Was this review helpful? Yes 4
Mount Vernon
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

My heart is just full of happiness and gratitude to all of the employees that make this hotel what it is. First time I stayed as a couple--third floor overlooking the private hot tub, room and beautiful was wonderful. This time I took my daughter to celebrate her 32nd birthday. When the hotel learned of her birthday they went above... More

Was this review helpful? Yes 3
Apalachin, New York
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago NEW

I was bothered by the mold/mildew present throughout the property. As soon as you walk in the front door you can smell it. Hotel is beautiful looking, but in desperate need of a complete makeover! I spoke with several others also having a problem staying there and were also going to leave the hotel. The room I was in was... More

Was this review helpful? Yes 1
Dartford, United Kingdom
Senior Contributor
49 reviews 49 reviews
25 hotel reviews
65 helpful votes 65 helpful votes
5 of 5 stars Reviewed 1 week ago

Good food plenty of choice. Good variety of brand drinks. Very large rooms and bathrooms. The service is excellent from the dining rooms, the bar, the sun loungers, pools and beach, they come round all the time offering drinks. The entertainment which started at 9.45 was good most nights and the chairs very comfortable. two big pools one of which... More

Was this review helpful? Yes 2
Pittsburgh, Pennsylvania
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 1 week ago

Having been to a lot of nice "All Inclusive " properties in Cancun/Playa, Las Americas is average for the star rating they give themselves. Musty smells throughout the hotel as well as average food and medium shelf liquor are why I mainly rated this hotel as average. The steak house served steak and lobster but as separate entrees but not... More

Was this review helpful? Yes 2
Clarksville, Indiana
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

TERRIBLE BEDS. Our "KING" size bed.... was two smaller beds pushed together, unacceptable. However everything else about the Riu was exceptionally great! The food, staff, pools, beach, and location were perfect.

Was this review helpful? Yes 1
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Hotel Summarization (Beta)

What travelers say

  • Very good(41)
  • Ocean views(37)
  • Steak house(20)
  • Great time(19)
  • Room service(19)
  • Coco bongo(18)
  • Entertainment staff(17)
  • Musty smell(16)
  • Junior suite(10)
  • Pool area(10)

Additional Information about Hotel Riu Palace Las Americas

Address: Boulevard Kukulcan, Km 8.5, Manzana 50 | Lote 4, Zona Hotelera, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hotel Riu Palace Las Americas 4*
Number of rooms: 372
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Also Known As:
Riu Palace Cancun
Cancun Riu Palace
Riu Las Americas Cancun
Hotel Riu Palace Las Americas Cancun
Riu Palace Las Americas Hotel
Las Americas Cancun

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