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Hotel Riu Palace Las Americas

#20 of 178 Hotels in Cancun
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Boulevard Kukulcan, Km 8.5, Manzana 50 | Lote 4, Zona Hotelera, Cancun 77500, Mexico
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Hotel Riu Palace Las Americas
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4,953 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Liverpool, United Kingdom
1 review
5 of 5 stars Reviewed yesterday NEW

Straight to the point. My family and another family travelled to the Riu Palace Las Americas to celebrate a 30th and my husbands 50th. We booked the famous Rep night out with the holiday Thompson representative and had a great time which included Coco Bongo, we had no trouble getting in, even my teenage daughter. We decided to book Coco... More 

Was this review helpful? Yes 1
Los Angeles, California
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This year for the 3rd time I stayed in this hotel with my wife and kids. Hotel room are good size and very clean, the staff wonderful ,the food buffet is excellent . Great location close to stores and the best restaurants in case you decide to dine out. The beach is awesome almost no waives. The location this hotel... More 

Was this review helpful? Yes 6
Level Contributor
4 reviews
5 of 5 stars Reviewed 4 days ago NEW

The hotel is amazing,clean ,clean. The staff is very friendly and my family loved it soo much. We are hoping to go there again next year. It.is very luxury and dont hesitate to go! The food is very good and you have a lots of choices! ☺☺☺

Was this review helpful? Yes 1
Philadelphia, Pennsylvania
Level Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Where to start - We were here (10 of us) from July 17-24. We had a great vacation! Ages 18 to 50. Rooms - we had a Jr. Suite - Rooms were fine - I didn't have the best view - but then I didn't ask or pay for it either - I sleep in the room. The maid came... More 

Was this review helpful? Yes 3
Orlando, Florida
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This is the 3rd Riu I've stayed with in Cancun and it was the absolute BEST. When they say Palace, rest assured you are getting treated like a king and queen. The staff strives to cater to your EVERY need. And they succeed marvelously. Food is beyond belief and there is SOMETHING for EVERYONE. The grounds and rooms are immaculate.... More 

Was this review helpful? Yes 2
Los Angeles, California
2 reviews
1 of 5 stars Reviewed 5 days ago NEW

I've stayed at several Riu hotels and I've been to Cancun several times. Based on all the great reviews I read I decided to book this hotel. What a big mistake!!! As soon as you walk you are taken over by the musty smell in the lobby. Our bathroom had mold in the shower and the tub. We saw several... More 

Was this review helpful? Yes 1
England
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We returned to the Riu Palace Las Americs for the 7th time and had a wonderful holiday. This is a beautiful, traditional hotel. The staff here are the most friendly and helpful people we have ever met in any hotel in the world and consider many of them as friends. The service is outstanding in all areas. Pablo at customer... More 

Was this review helpful? Yes 4
Level Contributor
2 reviews
5 of 5 stars Reviewed 6 days ago NEW

Best hotel! Had a great time. Food was good. Wifi was good. Service was exceptional. We got to the hotel quite early and they kept our bags so we could enjoy some time at the pool or restaurant. The only annoying thing is making reservations for the big restaurants but that's every where. You won't regret this place!

Was this review helpful? Yes 4
Pontypool, Wales, United Kingdom
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 1 week ago

must say this was the best hotel we've ever been to. from the moment we entered and checked in we were taken care of. We were given a free room upgrade with a pool and sea view. Room - all rooms are suites - we had a twin room with 2 x double beds; the shower had a rain-style head... More 

Was this review helpful? Yes 8
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Great service! The hotel was clean, welcoming and the staff were polite always greeting my wife and I. We were impressed with the quality of services and the 5 restaurants were all good. The food was fresh and delicious. They have Japanese, Italian, Mexican, French and steakhouse restaurants. One of the 2 pools has a swim up bar! Easy access... More 

Was this review helpful? Yes 5
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