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Hotel Riu Palace Las Americas

#20 of 178 Hotels in Cancun
Certificate of Excellence
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Boulevard Kukulcan, Km 8.5, Manzana 50 | Lote 4, Zona Hotelera, Cancun 77500, Mexico
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Hotel Riu Palace Las Americas
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Hotel Riu Palace Las Americas
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Hotel Riu Palace Las Americas
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4,760 reviews from our community

Traveler rating
    2,937
    1,144
    385
    179
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Dallas, Texas
1 review
5 of 5 stars Reviewed 2 days ago NEW

Eight of us traveled to the Riu Palace Las Americas from May 12-18th. The hotel, the rooms, the grounds, the staff, etc were excellent. We stayed on the 7th floor and the views were fabulous. The decor inside and out was so nice and we loved the rich wood paneling throughout the hotel. The bars were great, the food was... More 

Was this review helpful? Yes 1
Greater Manchester
Contributor
15 reviews 15 reviews
12 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I have to say this hotel is by far the best hotel I've stayed in in regards to appearences, staff, service & everything else in between. We stayed here for 2 weeks and the staff were great from beginning to end. We had a free room upgrade on arrival which included a gorgeous view of pool/sea and with branded optics.... More 

Was this review helpful? Yes 5
Washington DC, District of Columbia
Reviewer
4 reviews 4 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

My review of this place is based on my visit last year. Why am I only writing the review now? Because I'm going back to the same place next week and I can't even express how excited I am. This place has everything you could want. The rooms are fantastic, extremely clean, and have a great view of the ocean... More 

Was this review helpful? Yes 4
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

I Came for 8 days with my friend (we're 22) and mother (50) & it was the best vacation of our life. Booked with Apple vacations and highly recommend their services also. The hotel inside and out was always being cleaned and upkeep was good. The place was gorgeous. THE STAFF!!!! They were amazing, personable and so much fun. The... More 

Was this review helpful? Yes 6
A TripAdvisor Member
4 of 5 stars Reviewed 6 days ago NEW

Husband and I just returned from a 4 night stay at the Riu Palace Las Americas and truly enjoyed our stay! I was pretty skeptical after reading a range of unsatisfied-type reviews, but must say that our experience was far from unpleasant. We checked in on Wednesday and left on Sunday, so my comments are based on these days of... More 

Was this review helpful? Yes 8
Belfast, United Kingdom
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

My girlfriend and I stayed here from 30th April to 14 of may. I had read many reviews before are visit and with majority of them positive and some not so positive we decided to give our own honest opinion of the resort! The minute we walked in to the lobby of this extremely pleasant palace we were very impressed.... More 

Was this review helpful? Yes 5
Walden, New York
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

This is our tenth year in a row at this property. Again we had a great time. The staff here are absolutely terrific. They cannot do enough for you regardless if you tip or not. The food was great as usual. The weather was beautiful for the entire stay. When we arrive we are greeted with "welcome home". If you... More 

Was this review helpful? Yes 2
Bridgewater, Virginia
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

I have traveled to several RIU properties and by far this one was the best. I had read many complaints about carpet smell in the hallways, food etc...NO WAY!!! everything was as they always are at the RIU properties...FIRST CLASS!!!...to me there is no other resort brand that I would use...just booked a return trip for July...A BIG THANK YOU... More 

Was this review helpful? Yes 3
Liverpool, England, United Kingdom
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed at the hotel for 11 days and found it to be really relaxing and lovely hotel the staff were very attentive nothing was too much trouble the food was really nice a variety of chicken steak fish everyday. The rooms I found were very spacious clean fresh towels twice daily and a turn down service. The location was excellent... More 

Was this review helpful? Yes 7
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

The facility was good, but the service was spectacular. I've never seen a staff, top to bottom, be willing to go above and beyond to make the customer happy. The staff, simply, MADE the trip memorable. The water in the room isn't drinkable, but they provide plenty of bottled water in the fridge, filled daily. Our reservation was lost. They... More 

Was this review helpful? Yes 4
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