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Hotel Riu Palace Las Americas

4.0 of 5 Boulevard Kukulcan, Km 8.5, Manzana 50 | Lote 4, Zona Hotelera, Cancun 77500, Mexico
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#19 of 174 Hotels in Cancun
4,219 Reviews 4.5 of 5 stars
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Hotel Riu Palace Las Americas
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Hotel Riu Palace Las Americas
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4,219 reviews from our community

Traveler rating
    2,612
    995
    347
    165
    100
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (670)
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English first
Maplewood, New Jersey
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

From the time I planted my feet on the hotel grounds I was greeted with excellent service. The staff was accommodating the hotel was beautiful. The numerous pictures did not do the hotel justice. I just love this place and will definitely be going back

Was this review helpful? Yes 2
CALEDON EAST
Senior Reviewer
10 reviews 10 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 days ago NEW

Hi My daughter and I recently (August 30th - Sept 6th) stayed at this hotel We had read all reviews and went on a reasonable cost and 5 star rating. We were greeted my front desk staff and after checking in at 1000 a.m. that rooms would not be available until 3 p.m. We asked for a courtesy room to... More

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2 reviews
5 of 5 stars Reviewed 3 days ago NEW

This is the third time my family and I have been to this hotel and have recommended it to family and friends who have also been and are of the same opinion. The last two times we went we had an excellent room overlooking the sea with fantastic views, sadly on this occasion all six of us were given rooms... More

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New York
Reviewer
5 reviews 5 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

The interior is beautiful and the pool grounds are pretty nice. The problem with this hotel is that A) the beach isn't great. It's small, rocky, and for some reason very sandy/cloudy (ie you can't see in the water). My wife and I came here to relax and enjoy a break. The hotel rooms are relatively nice. The biggest reason... More

Was this review helpful? Yes
Reviewer
3 reviews 3 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

From the moment you walk in to this place your amazed! Was greeted by friendly staff at reception and got upgraded due to being on honeymoon! Our room was large with the most amazing view. Maids came everyday with fresh towels, made our bed and kept our room spotless. we even had animals made out of towels on our bed... More

Was this review helpful? Yes 10
Downey, California
Senior Reviewer
9 reviews 9 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

My wife and I took a vacation to Cancun and stayed at the Riu Palace. The staff there is very nice and hospitable so the service was great. The resort is very clean and is always being cleaned day and night which was good to see. The place is a bit quiet so it's good if you want to go... More

Was this review helpful? Yes 3
Woodbury
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

My husband and I recently visited Cancun Mexico. We stayed at the Riu Las Americas and it was a great experience. Everyone was kind and the hospitality was excellent. The hotel is beautiful and the service is fantastic. We sat down with a representative of best day travel. His name is Jair Callejas. Jair was nice, very professional , patient... More

Was this review helpful? Yes 2
Fort Worth, Texas
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago via mobile

Overall the trip was a success! Pools were awesome. Cause you had your chill,relaxed pool. And you had your loud music with different activities going on. The beach was awesome. Ocean was awesome. Perfect time of year to go is Sept. Food: Breakfast and lunch were good. Dinner......the first night was Caribbean night. Ehhhh. Didn't eat much. The next night... More

Was this review helpful? Yes 1
Texas
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed 1 week ago

The property is musty and dirty. The staff incompetent and indifferent. I had a business partner come over from another hotel to discuss plans for a conference the next day, and they were soon beating down my door and threatening to call the police for having a guest over. I was told after the fact that a guest pass has... More

Was this review helpful? Yes 4
Cambridge
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

Staff lovely , room lovely , food lovely, pool not so good , both myself and friend got ear infections !!!! Pool had grim and scum around the edge and the pool guy would scrub the edges while everyone is in it swimming !!!! Film of grease on top everyday , swim up bar is very nice but over taken... More

Was this review helpful? Yes 3
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Hotel Summarization (Beta)

What travelers say

  • Very good(41)
  • Ocean views(37)
  • Steak house(20)
  • Great time(19)
  • Room service(19)
  • Coco bongo(18)
  • Entertainment staff(17)
  • Musty smell(16)
  • Junior suite(10)
  • Pool area(10)

Additional Information about Hotel Riu Palace Las Americas

Address: Boulevard Kukulcan, Km 8.5, Manzana 50 | Lote 4, Zona Hotelera, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hotel Riu Palace Las Americas 4*
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Also Known As:
Riu Palace Cancun
Cancun Riu Palace
Riu Las Americas Cancun
Hotel Riu Palace Las Americas Cancun
Riu Palace Las Americas Hotel
Las Americas Cancun

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Dining (257)
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Amenities (7)
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Beach (3)
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Jacuzzi Suite (33)
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Junior Suite w/ Balcony (24)
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Pool (16)
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Restaurants and Bars (17)
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The Hotel (43)

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