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All 173 Cancun hotels

Hotel Riu Palace Las Americas

4.0 of 5 Resort (All-Inclusive)   |   Boulevard Kukulcan, Km 8.5, Manzana 50 | Lote 4, Zona Hotelera, Cancun 77500, Mexico
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Ranked #19 of 173 Hotels in Cancun
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed today
Sue H CALEDON EAST
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4,218 reviews from our community

Traveler rating
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    995
    347
    165
    100
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722
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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CALEDON EAST
Senior Reviewer
10 reviews 10 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed today NEW

Hi My daughter and I recently (August 30th - Sept 6th) stayed at this hotel We had read all reviews and went on a reasonable cost and 5 star rating. We were greeted my front desk staff and after checking in at 1000 a.m. that rooms would not be available until 3 p.m. We asked for a courtesy room to... More

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2 reviews
5 of 5 stars Reviewed today NEW

This is the third time my family and I have been to this hotel and have recommended it to family and friends who have also been and are of the same opinion. The last two times we went we had an excellent room overlooking the sea with fantastic views, sadly on this occasion all six of us were given rooms... More

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New York
Reviewer
5 reviews 5 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed today NEW

The interior is beautiful and the pool grounds are pretty nice. The problem with this hotel is that A) the beach isn't great. It's small, rocky, and for some reason very sandy/cloudy (ie you can't see in the water). My wife and I came here to relax and enjoy a break. The hotel rooms are relatively nice. The biggest reason... More

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Reviewer
3 reviews 3 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

From the moment you walk in to this place your amazed! Was greeted by friendly staff at reception and got upgraded due to being on honeymoon! Our room was large with the most amazing view. Maids came everyday with fresh towels, made our bed and kept our room spotless. we even had animals made out of towels on our bed... More

Was this review helpful? Yes 9
Downey, California
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

My wife and I took a vacation to Cancun and stayed at the Riu Palace. The staff there is very nice and hospitable so the service was great. The resort is very clean and is always being cleaned day and night which was good to see. The place is a bit quiet so it's good if you want to go... More

Was this review helpful? Yes 3
Woodbury
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

My husband and I recently visited Cancun Mexico. We stayed at the Riu Las Americas and it was a great experience. Everyone was kind and the hospitality was excellent. The hotel is beautiful and the service is fantastic. We sat down with a representative of best day travel. His name is Jair Callejas. Jair was nice, very professional , patient... More

Was this review helpful? Yes 2
Fort Worth, Texas
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW via mobile

Overall the trip was a success! Pools were awesome. Cause you had your chill,relaxed pool. And you had your loud music with different activities going on. The beach was awesome. Ocean was awesome. Perfect time of year to go is Sept. Food: Breakfast and lunch were good. Dinner......the first night was Caribbean night. Ehhhh. Didn't eat much. The next night... More

Was this review helpful? Yes 1
Texas
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

The property is musty and dirty. The staff incompetent and indifferent. I had a business partner come over from another hotel to discuss plans for a conference the next day, and they were soon beating down my door and threatening to call the police for having a guest over. I was told after the fact that a guest pass has... More

Was this review helpful? Yes 4
Cambridge
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Staff lovely , room lovely , food lovely, pool not so good , both myself and friend got ear infections !!!! Pool had grim and scum around the edge and the pool guy would scrub the edges while everyone is in it swimming !!!! Film of grease on top everyday , swim up bar is very nice but over taken... More

Was this review helpful? Yes 3
Brampton, Canada
Senior Contributor
31 reviews 31 reviews
13 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Ok to start I'd like to say I would have probably rated this hotel a 3.5 , not 3 but didn't have that option so 3 star it is. The Good- Overall the staff were great, very friendly and efficient , the bartenders, wait staff and maids did an excellent job during our stay. The beach is very nice, a... More

Was this review helpful? Yes 2
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Hotel Summarization (Beta)

What travelers say

  • Very good(41)
  • Ocean views(37)
  • Steak house(20)
  • Great time(19)
  • Room service(19)
  • Coco bongo(18)
  • Entertainment staff(17)
  • Musty smell(16)
  • Junior suite(10)
  • Pool area(10)

Additional Information about Hotel Riu Palace Las Americas

Address: Boulevard Kukulcan, Km 8.5, Manzana 50 | Lote 4, Zona Hotelera, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hotel Riu Palace Las Americas 4*
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Also Known As:
Riu Palace Cancun
Cancun Riu Palace
Riu Las Americas Cancun
Hotel Riu Palace Las Americas Cancun
Riu Palace Las Americas Hotel
Las Americas Cancun

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Jacuzzi Suite (33)
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Junior Suite w/ Balcony (24)
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