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Hotel Riu Palace Las Americas

4.0 of 5 Boulevard Kukulcan, Km 8.5, Manzana 50 | Lote 4, Zona Hotelera, Cancun 77500, Mexico
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Hotel Riu Palace Las Americas
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Hotel Riu Palace Las Americas
Hotel Riu Palace Las Americas
Hotel Riu Palace Las Americas
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4,579 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (745)
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  • Danish first
  • Dutch first
  • English first
  • French first
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  • Japanese first
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5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars NEW

Our group of 3 couples stayed at the Riu Palace Las Americas and could not have been more pleased!!! We travel to Cancun at least once a year and enjoy to stay at different resorts. We have stayed at many, Secrets- Dreams- Omni- Fiesta Americana- Me--- and at the Riveria Maya as well and it topped all of the others.... More 

Was this review helpful? Yes 1
New Brighton
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed yesterday NEW

Exceeded our expectations. Staff is awesome as is the food. Top notch accommodations! The only thing we can say that is negative is that the mattresses were fairly hard. Entertainment staff is fun and hilarious! Never a dull moment. 9.9999 out of 10!

Was this review helpful? Yes 1
Omaha, Nebraska
1 review
5 of 5 stars Reviewed yesterday NEW

Stayed 2-23-15 through 2-26-15. Everything about the place was excellent. We had junior ocean view suites on 1st floor. The rooms were clean and we had no problems. What struck me as exceptional about this place is the customer service. The employees all went out of their way to be helpful and friendly. Their enthusiasm seemed very genuine. The buffets... More 

Was this review helpful? Yes 2
Saint Thomas, Canada
1 review
1 of 5 stars Reviewed yesterday NEW

I just don't understand how this place can get so many positive reviews. Stayed Feb 21 - 28 2015 after reading all these great reviews. We arrived at 2am after Sunwing's notorious late flight to a room that smelled with two twin beds pushed together. Are you kidding me!!! A supposed 5 star hotel with two beds pushed together. Went... More 

Was this review helpful? Yes 2
Buffalo, New York
Senior Contributor
23 reviews 23 reviews
4 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

This is our second Riu. We stayed at one in Aruba a couple of years ago, so we thought we'd try this one in Cancun. There are three Riu's in Cancun, all within walking distance of each other, and you can visit and use their facilities at no extra charge. This place was immaculate. There was always someone sweeping, dusting,... More 

Was this review helpful? Yes 1
Saint Charles, Missouri
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

This place was awesome! Clean, quick check in, friendly staff, great food! ( Thanks Adrian and Yardi for the great service at the Italian restaurant) The food was great! The only thing we didn't like was eating at the restaurants , the food was good, but it had the rush, rush feeling. This is because you need to have reservation... More 

Was this review helpful? Yes 1
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

There are two Riu properties side by side, Palace Las Americas & Cancun. I liked the moorish design of the Palace or the Ikea look of Riu Cancun. The water has an odour at the Palace and there wasn't a single dish that was good at any specialty restaurants and that was the consensus of any guests we talked to.... More 

Was this review helpful? Yes 2
Evans, Georgia
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Stayed 2/15-2/20 after staying in Playacar at Riu Palace Rivera Maya for 5 days previous. Stayed 5 days with a group of 11 and had an awesome time. The food was awesome at all the specialty restaurants and the buffets. Didn't get to try the Japanese restaurant. The staff was great and very attentive. The bed was better at this... More 

Was this review helpful? Yes 2
LaGrange, Georgia
Top Contributor
93 reviews 93 reviews
12 hotel reviews
44 helpful votes 44 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

So I'll try to keep this short. Check in was great, no problem. And at first glance this property looks amazing. The views are breathtaking . The staff are great. With a few exceptions.our room on the 6th floor, was dated and smelled of sewer. The bathtub is odd and in my medical opinion a hazard for anyone stepping in,... More 

Was this review helpful? Yes 8
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Palace Las Americas, responded to this review

Dear guest, Thank you so much for taking the time to share your experience with us and for your wonderful remarks concerning our staff. We truly regret all inconveniences you have encountered in your room. There is an aspect, however, that we would like to mention. Due to the warm weather and the environmental conditions, it is possible that insects... More 

rhode island
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 1 week ago

we stayed for 10 days late jan into feb. with a group of 18. All of us had a wonderful time. the room we had was 416 and it had a great view. maid and beverage service was fine. Food was fantastic in the buffet and we tried a couple of the specialty restaurants but we like the buffet better.... More 

Was this review helpful? Yes 2
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Hotel Summarization (Beta)

What travelers say

  • Very good(41)
  • Ocean views(37)
  • Steak house(20)
  • Room service(19)
  • Great time(19)
  • Coco bongo(18)
  • Entertainment staff(17)
  • Musty smell(16)
  • Pool area(10)
  • Junior suite(10)

Additional Information about Hotel Riu Palace Las Americas

Address: Boulevard Kukulcan, Km 8.5, Manzana 50 | Lote 4, Zona Hotelera, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hotel Riu Palace Las Americas 4*
Number of rooms: 372
Reservation Options:
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Also Known As:
Riu Palace Cancun
Cancun Riu Palace
Riu Las Americas Cancun
Hotel Riu Palace Las Americas Cancun
Riu Palace Las Americas Hotel
Las Americas Cancun
Hotel Style:
#14 Romantic Hotel in Cancun
#14 Spa Hotel in Cancun
#18 Top resorts Hotel in Cancun
#18 Luxury Hotel in Cancun
#19 On the Beach Hotel in Cancun
#20 Family Hotel in Cancun
#28 Business Hotel in Cancun

5,445 photos of this hotel

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Pool/beach area (1170)
View from room (393)
Hotel & grounds (1247)
Dining (342)
Room/suite (632)
Bathroom (51)
Business center/function rooms (26)
Family/play areas (11)
Other (1405)

Expert photos: Taken by TripAdvisor travel experts

All expert photos (143)
Amenities (7)
Beach (3)
Jacuzzi Suite (33)
Junior Suite w/ Balcony (24)
Pool (16)
Restaurants and Bars (17)
The Hotel (43)

Management photos: Courtesy of the property manager

All management photos (25)
Hotel & grounds (6)
Other (19)
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