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Hotel Riu Palace Las Americas

4.0 of 5 Boulevard Kukulcan, Km 8.5, Manzana 50 | Lote 4, Zona Hotelera, Cancun 77500, Mexico
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#20 of 174 Hotels in Cancun
4,247 Reviews 4.5 of 5 stars
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Hotel Riu Palace Las Americas
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Hotel Riu Palace Las Americas
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4,247 reviews from our community

Traveler rating
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    1,005
    348
    166
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Charlottesville, Virginia
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed yesterday NEW

This was my second time at this resort, with my previous visit happening 4 years ago. This trip was a few nights longer than my first so I feel better equipped to review the hotel. I still LOVED it! The food at the a la carte restaurants was really tasty and there was a nice variety. The buffet food was... More

Was this review helpful? Yes 1
1 review
5 of 5 stars Reviewed yesterday NEW

We have stayed in Cancun 4 years now and twice in this Hotel. The staff cannot do enough for you. The Hotel is immaculate and the food is second to none. The entertainment staff are work so hard too:)

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Florida
Contributor
13 reviews 13 reviews
7 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

This was our 6th stay at RPLA since 2007. The service is always great. Rebecca at reception was awesome since we need a suite she allowed us to preview room. Suite was great and just what we needed for 3 adults being in the same room for 5 days. Reception is professional so I think sometimes people think that is... More

Was this review helpful? Yes 1
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I must say I had a fabulous time and just as all the reviews said the front desk staff ruined it. The front desk staff are arrogant present you with problems and no solutions. Do not try to put any effort in helping you. With the exception of michael who tried and failed. At least he tried. Of all the... More

Was this review helpful? Yes 2
Toronto, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This is the primary hotel for the Riu chain. Your stay here will allow you entry to all 4 hotels including the new Cancun next door. I do prefer the old school style of this hotel like the other reviewers mentioned. Cancun is definitely the party style one. This one is much quieter. Food: Book your dinners first thing you... More

Was this review helpful? Yes 2
2 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

The hotel itself is beautiful and is very clean. It seemed like there were always cleaning ladies in the bathroom. In the rooms, every morning there was a bad smell in the bathroom, but we eventually got used to it because we were there for 7 days. There is also a bad odor coming from the beach when swimming in... More

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STAFFS UK
Senior Contributor
33 reviews 33 reviews
30 hotel reviews
359 helpful votes 359 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Travelled here with Thomson from UK for Christmas 2013-14. The hotel itself although a bit dated, was immaculate and staff work tirelessly to keep it clean. Check in was speedy and staff were extremely efficient and polite. We had a sea view room which was typical Riu Room. Large, everything to hand, mini bar, fridge etc. Complimentary coffee/tea etc coffee... More

Was this review helpful? Yes 2
Fort Lauderdale, Florida
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

We just got back from 3 night and 4 days at the Riu Palace Las Americas. All in all we had a great time. The staff was awesome, so attentive and just all around great service. Especially from Wilbert at the pool! The pool grounds were also very nice and enjoyed the quietness of the views. However; the food was... More

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Los Angeles, California
1 review
4 of 5 stars Reviewed 6 days ago NEW

I really enjoyed my stay in Cancun at Hotel Riu Palace Las Americas. The hotel was beautiful and very well decorated. The rooms are nice and kept clean. The staff was very polite. The food was good at the main restaurant but needed more flavor. The food at the Italian place was awful, After going in to the Asian restaurant... More

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Oxford
Senior Contributor
34 reviews 34 reviews
14 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed 1 week ago

This is a beautiful hotel with excellent rooms & service. They have a number of specialist restaurants and a wonderful buffet restaurant. I can not fault this hotel, however I found 1 employee Daniel who worked on reception both rude & abrupt on two different occasions. This did not ruin my trip and would recommend this hotel for quality value... More

Was this review helpful? Yes 4
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Hotel Summarization (Beta)

What travelers say

  • Very good(41)
  • Ocean views(37)
  • Steak house(20)
  • Great time(19)
  • Room service(19)
  • Coco bongo(18)
  • Entertainment staff(17)
  • Musty smell(16)
  • Junior suite(10)
  • Pool area(10)

Additional Information about Hotel Riu Palace Las Americas

Address: Boulevard Kukulcan, Km 8.5, Manzana 50 | Lote 4, Zona Hotelera, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hotel Riu Palace Las Americas 4*
Number of rooms: 372
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Also Known As:
Riu Palace Cancun
Cancun Riu Palace
Riu Las Americas Cancun
Hotel Riu Palace Las Americas Cancun
Riu Palace Las Americas Hotel
Las Americas Cancun

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