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Hotel Riu Palace Las Americas

4.0 of 5 Boulevard Kukulcan, Km 8.5, Manzana 50 | Lote 4, Zona Hotelera, Cancun 77500, Mexico
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Hotel Riu Palace Las Americas
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Hotel Riu Palace Las Americas
Hotel Riu Palace Las Americas
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4,570 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Evans, Georgia
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars NEW

Stayed 2/15-2/20 after staying in Playacar at Riu Palace Rivera Maya for 5 days previous. Stayed 5 days with a group of 11 and had an awesome time. The food was awesome at all the specialty restaurants and the buffets. Didn't get to try the Japanese restaurant. The staff was great and very attentive. The bed was better at this... More 

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LaGrange, Georgia
Top Contributor
93 reviews 93 reviews
12 hotel reviews
43 helpful votes 43 helpful votes
2 of 5 stars Reviewed 6 days ago NEW via mobile

So I'll try to keep this short. Check in was great, no problem. And at first glance this property looks amazing. The views are breathtaking . The staff are great. With a few exceptions.our room on the 6th floor, was dated and smelled of sewer. The bathtub is odd and in my medical opinion a hazard for anyone stepping in,... More 

Was this review helpful? Yes 7
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Palace Las Americas, responded to this review

Dear guest, Thank you so much for taking the time to share your experience with us and for your wonderful remarks concerning our staff. We truly regret all inconveniences you have encountered in your room. There is an aspect, however, that we would like to mention. Due to the warm weather and the environmental conditions, it is possible that insects... More 

rhode island
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

we stayed for 10 days late jan into feb. with a group of 18. All of us had a wonderful time. the room we had was 416 and it had a great view. maid and beverage service was fine. Food was fantastic in the buffet and we tried a couple of the specialty restaurants but we like the buffet better.... More 

Was this review helpful? Yes 2
East Alton, Illinois
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

This place is very gorgeous! Everything looks brand new and rooms are wonderful, I went with a friend and family and they had games outside for the kids, older adults and even parents. Overall a very fun place to be water is crystal clear and my advice take some bread down to the water and feed the fish so cool.

Was this review helpful? Yes 3
1 review
5 of 5 stars Reviewed 1 week ago NEW

We stayed two weeks in February 2015, fantastic!. Best hotel in Cancun in our opinon, excellent service, exceptionally ckean, hard working wonderful staff. A fantastic holuday at the best hotel in Cancun.

Was this review helpful? Yes 4
Wilmington, Delaware
Senior Reviewer
10 reviews 10 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Beautiful property with excellent, friendly staff. Food was hit and miss: most specialty restaurants were pretty good, but buffets were nothing spectacular. Decaf coffee was instant -- no reason for this! Could get wine only in some restaurants, so if you wanted a mixed drink, you'd have to go to another bar to get it. Since it was all inclusive,... More 

Was this review helpful? Yes 2
Morgantown, West Virginia
2 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

I went to this resort Feb 12-17th with 8 of my girlfriends for my 40th birthday. Overall we had a wonderful time! Here are my thoughts on the resort: Resort- very clean and nice. I have read complaints of mildew smell in the halls and I did smell it but it did not bother me. It just smelled like the... More 

Was this review helpful? Yes 7
ohio
Senior Contributor
48 reviews 48 reviews
13 hotel reviews
61 helpful votes 61 helpful votes
5 of 5 stars Reviewed 1 week ago

We spent 3 nights here last week. I had been there once before and it was just as awesome as I remembered it. It is the cleanest hotel I have been in. Snapper Vera cruz in the Mexican and lamb chops in the Italian restaurants are not to be missed. The staff is the best in mexico. Only bad things... More 

Was this review helpful? Yes 6
Dunwoody, Georgia
Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

My teenage daughter and I just returned from a 4 night stay the Palace Las Americas. We had an Ocean view room on the third floor with a large balcony overlooking the pool and ocean. Our room was serviced twice a day, fresh towels, and as it is all inclusive, they refilled the sodas and beers in the mini fridge.... More 

Was this review helpful? Yes 3
Wishaw, United Kingdom
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 1 week ago

We travelled to Riu Las Americas in November. We had a wonderful holiday from start to finish. Every member of staff treated us as though we were royalty. The food was excellent, although there are the speciality restaurants which require pre booking (which was never a problem) the main buffet restaurant satisfied all our tastes. The selection and quality of... More 

Was this review helpful? Yes 2
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Hotel Summarization (Beta)

What travelers say

  • Very good(41)
  • Ocean views(37)
  • Steak house(20)
  • Room service(19)
  • Great time(19)
  • Coco bongo(18)
  • Entertainment staff(17)
  • Musty smell(16)
  • Pool area(10)
  • Junior suite(10)

Additional Information about Hotel Riu Palace Las Americas

Address: Boulevard Kukulcan, Km 8.5, Manzana 50 | Lote 4, Zona Hotelera, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hotel Riu Palace Las Americas 4*
Number of rooms: 372
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Caribbean Online Mgt Corp., Travelocity, Hotwire, Otel and Tingo so you can book your Hotel Riu Palace Las Americas reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Riu Palace Cancun
Cancun Riu Palace
Riu Las Americas Cancun
Hotel Riu Palace Las Americas Cancun
Riu Palace Las Americas Hotel
Las Americas Cancun
Hotel Style:
#14 Romantic Hotel in Cancun
#14 Spa Hotel in Cancun
#19 Top resorts Hotel in Cancun
#19 Luxury Hotel in Cancun
#20 Family Hotel in Cancun
#20 On the Beach Hotel in Cancun
#28 Business Hotel in Cancun

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