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Hotel Riu Palace Las Americas

#20 of 178 Hotels in Cancun
Certificate of Excellence
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Boulevard Kukulcan, Km 8.5, Manzana 50 | Lote 4, Zona Hotelera, Cancun 77500, Mexico
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What travelers say:
Very good
(36)
Ocean views
(36)
Steak house
(18)
Hotel Riu Palace Las Americas
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Hotel Riu Palace Las Americas
Hotel Riu Palace Las Americas
Hotel Riu Palace Las Americas
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4,694 reviews from our community

Traveler rating
    2,893
    1,131
    377
    179
    114
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834
2,130
61
38
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (777)
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Saint Louis, Missouri
1 review
1 of 5 stars Reviewed yesterday NEW

I booked this resort because I saw so many great reviews, but my experience was the complete opposite. I went with two of my other female friends (mid 20s) and we got VERY SICK. It started on day 2 of 5 and were sick for another week after returning. We never left the resort and only ate what was served.... More 

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Fort Kent Mills, Maine
1 review
4 of 5 stars Reviewed yesterday NEW

Two pools--a quiet family pool or a party pool with a bar! The quiet pool could not hear the noisy pool. The service was great. The workers were awesome. Rooms were very clean. The specialty restaurants meals were good but I would stay with the main dining next time. I am not a raw fish eater. However the main course... More 

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Cedar Springs, Michigan
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

When my wife and I first walked in to the lobby we were immediately greeted with smiles and welcomes. We stayed 6 nights in this beautiful place. This was our first trip to Cancun and I don't think we could have picked a better place. The hotel is very clean, lots of cool architecture, and it's packed full of friendly... More 

Was this review helpful? Yes 5
Toronto, Canada
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We LOVED Our vacation at the Riu Palace Las Amercias! The hotel is right in the middle of everything, in the hotel zone - you can walk to so many places, because everything is close. So that was good. We had an amazing time. The food was awesome, many choices and something for everyone. We ate at the Italian restaurant... More 

Was this review helpful? Yes 6
Waycross, Georgia
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

we stayed a week, came in on a Wednesday and left on a Tuesday. everything was great the food was perfect. the buffet was better than the restaurants. the art work and architecture of this building was so nice and the pool and gardens were beautiful. the building had a spot or two showing its age, but the friendly staff... More 

Was this review helpful? Yes 1
New York City, New York
Reviewer
3 reviews 3 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

good resort with decent rooms and a superior buffet. main pool area though beautiful is in the shade by early afternoon then its time to go to the beach area for more sun. The resort has three restaurants. A Mexican which was pretty good. An oriental which was in my opinion left much to be desired. And a steak house... More 

Was this review helpful? Yes 1
Atlanta, Georgia
Senior Contributor
43 reviews 43 reviews
18 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

The hotel, staff and location are fantastic. The beach has easy access and with watersports included so there are endless things to do. The main pool is quite and lovely and the side pool is filled with fun activities (mostly for adults). Juan will have us saying APPLAUOS for years! The food was not "foodie" fair, ibwould categorize it as... More 

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Middletown, New York
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

No major complaints, just some constructive ideas and suggestions. Property: Perfect. Property is very beautiful and well maintained. I observed inspections of the property almost daily with work and cleaning always being observed. The interior and lobby were also beautiful. We did not encounter any of the mold smell others have reported. It was a faint odor typical of any... More 

Was this review helpful? Yes 5
Lanark, United Kingdom
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Best holiday ever place is flawless food,staff,beach and drinks are all amazing I really want to return AND hopefully soon With my kids next time Only its expensive for a family of 4 and a very long flight The Riu is the place to go a holiday I'll never forget✌️

Was this review helpful? Yes 5
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

From the moment we arrived at the hotel, we were greeted with friendly staff, even a welcome drink as we checked in. Our room was immaculate with a gorgeous see view over looking the main pool. the beach area is pristine, but could do with some parasols on the beach. The hotel is so clean, top marks 10/10. The staff... More 

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Hotel Review Summarization

What travelers say

  • Very good(36)
  • Ocean views(36)
  • Steak house(18)
  • Coco bongo(18)
  • Room service(17)
  • Entertainment staff(17)
  • Great time(17)
  • Musty smell(12)
  • Pool area(10)
  • Junior suite(8)
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5,502 photos of this hotel

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Pool/beach area (1189)
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Room/suite (640)
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Hotel & grounds (1260)
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View from room (395)
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Dining (345)
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Family/play areas (12)
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Bathroom (51)
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Business center/function rooms (26)
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Other (1416)

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Amenities (7)
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Beach (3)
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Jacuzzi Suite (33)
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Junior Suite w/ Balcony (24)
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Pool (16)
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Restaurants and Bars (17)
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The Hotel (43)

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Other (19)
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