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Hotel Riu Palace Las Americas

#20 of 178 Hotels in Cancun
Certificate of Excellence
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Boulevard Kukulcan, Km 8.5, Manzana 50 | Lote 4, Zona Hotelera, Cancun 77500, Mexico
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4,791 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (808)
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White Oak, Pennsylvania
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed yesterday NEW

We enjoyed our stay at this hotel. It was clean and well maintained. The staff was courteous and friendly. The food was excellent and well displayed. The chefs were kind to prepare my steak the way I like it. If given the opportunity I would visit this hotel again.

Was this review helpful? Yes
Toms River, New Jersey
Contributor
15 reviews 15 reviews
6 hotel reviews
4 of 5 stars Reviewed 2 days ago NEW

Great hotel. The best of the riu in Cancun. Great food & service. Nightly activities fun. I participated in karaoke. Expensive last minute trip but worth it. Room upgrade to ocean view. Love Cancun! Great location near clubs. Felt like private beach cause of location in hotel zone. Good mix of ages. Not too many kids which is what I... More 

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Beaumont, Texas
2 reviews
5 of 5 stars Reviewed 3 days ago NEW via mobile

Staff is wonderful, they do an excellent job of keeping you entertained & your drinks full. Beach is absolutely beautiful. The rooms are extremely nice and are kept very clean. Some areas of the hotel do smell odd but it isn't too bad or worth not going over. The food is not outstanding but is good for an all inclusive.... More 

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Spartanburg, South Carolina
Contributor
14 reviews 14 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

My husband & I traveled to this resort in April 2015 & loved EVERY minute!! We miss it so much & look forward to returning. We staying in Room 247 which was on the front side & faced the ocean, spectacular view! We had a king sized bed but unlike others our bed was just 1 bed, not 2 pushed... More 

Was this review helpful? Yes 2
Bristol, United Kingdom
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Stayed here for 2 weeks for our honeymoon with our 10 month old daughter. Originally we had tried to book the peninsula however it was fully booked. This hotel is more traditional in decor compared to the peninsula and the cancun next door however we were not disappointed. The food was amazing in all the restaurants, even the buffet offerings... More 

Was this review helpful? Yes 4
Toronto, Canada
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

There is nothing about this resort I can complain about. The staff is unreal, waiting on you hand and foot, always smiling, constantly cleaning and it shows this resort GLEAMS!!!! They deserve every tip they get. Just book and go...no worries at this place.

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2 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

From the day we walked in we fell in love with the place and was greeted with drinks. Our room was perfect but the wifi was not working. we contacted the FD and was told someone would come up but never did. After 4 day's the manager final came to see if he can help with the wifi by then... More 

Was this review helpful? Yes 3
2 reviews
5 of 5 stars Reviewed 5 days ago NEW via mobile

Excellent food. Great housekeeping (nothing stolen :))) head of security spitting double of Mr sneaky sneaky. Hotels right in the middle of cancun, where u want to be basically without having to taxi or bus to hit the bars. Don't use the room phone at all. £100 bill for a few really short calls was our only gripe. All in... More 

Was this review helpful? Yes 1
London, United Kingdom
1 review
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I stayed in this hotel from 3rd May to 17th May 2015 with my girlfriend (We are in our early 20s) and I have to say not only was this the most spectacular country I’ve been too but this was also the best hotel we have ever stayed in and puts other 5* hotels to shame. Our time here was... More 

Was this review helpful? Yes 11
Dublin, Ireland
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

Just back from spending a fabulous week here with my partner. I can honestly not find fault with anything during our stay. From arrival at the hotel all the staff could not do enough to make us feel welcome. Their jaws must pain them from constant smiling! I've never experienced such pleasant staff, across the board, anywhere! Our room was... More 

Was this review helpful? Yes 3
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