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Hotel Riu Palace Las Americas

#20 of 178 Hotels in Cancun
Certificate of Excellence
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Boulevard Kukulcan, Km 8.5, Manzana 50 | Lote 4, Zona Hotelera, Cancun 77500, Mexico
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Hotel Riu Palace Las Americas
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Hotel Riu Palace Las Americas
Hotel Riu Palace Las Americas
Hotel Riu Palace Las Americas
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4,784 reviews from our community

Traveler rating
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850
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed yesterday NEW

From the day we walked in we fell in love with the place and was greeted with drinks. Our room was perfect but the wifi was not working. we contacted the FD and was told someone would come up but never did. After 4 day's the manager final came to see if he can help with the wifi by then... More 

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2 reviews
5 of 5 stars Reviewed yesterday NEW via mobile

Excellent food. Great housekeeping (nothing stolen :))) head of security spitting double of Mr sneaky sneaky. Hotels right in the middle of cancun, where u want to be basically without having to taxi or bus to hit the bars. Don't use the room phone at all. £100 bill for a few really short calls was our only gripe. All in... More 

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London, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

I stayed in this hotel from 3rd May to 17th May 2015 with my girlfriend (We are in our early 20s) and I have to say not only was this the most spectacular country I’ve been too but this was also the best hotel we have ever stayed in and puts other 5* hotels to shame. Our time here was... More 

Was this review helpful? Yes 3
Dublin, Ireland
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

Just back from spending a fabulous week here with my partner. I can honestly not find fault with anything during our stay. From arrival at the hotel all the staff could not do enough to make us feel welcome. Their jaws must pain them from constant smiling! I've never experienced such pleasant staff, across the board, anywhere! Our room was... More 

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Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 2 days ago NEW

This was my first time at a resort. The Riu Palace is one of the most beautiful resorts I ever seen. The resort is very clean, the staff is attentive and I would definitely stay at another Riu and suggest it to a friend.

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Kansas City, Missouri
Reviewer
4 reviews 4 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I stayed at the Riu for 6 wonderful nights with my 26 year old daughter. It was AMAZING!! I can not say enough good things. The service was beyond outstanding. Not once did we encounter an employee that was not friendly and helpful!! Great food. They had 4 sit down restaurants.. No problem getting reservations 24 hrs before right by... More 

Was this review helpful? Yes 4
Sao Leopoldo, RS
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

My husband and I traveled in honey moon and everything was perfect. The room view was amazing and the people working there are very friendly. The food was very good too, especially the steak restaurant. Highly recommended!

Was this review helpful? Yes 1
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW via mobile

Awesome: thats all I can say the staff was great the food was unbelievable the room was very nice and the view unbelievable I would definitely stay again the entertainment staff works very hard but don't leave the resort not that nice outside

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Paterson, New Jersey
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

The Riu Palace Las Americas was so beautiful,clean and relaxing!! The staff was so attentive to your every need. I can't wait to go back. I went in May there wasn't that many children or teens which was great!! Believe me I love children but it's nice to have the peace and quiet lol...The food was delicious and you must... More 

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Oklahoma City, Oklahoma
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

This resort is perfectly situated in the hotel zone. We stayed Sunday through Friday morning to catch a more subdued crowd as we were looking for more of a relaxed atmosphere. The staff were outstanding. They were constantly available to assist with whatever you would need yet they weren't overbearing. Perfect balance. The rooms were comfortable. We had an issue... More 

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