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Hotel Riu Palace Las Americas

#20 of 178 Hotels in Cancun
Certificate of Excellence
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Boulevard Kukulcan, Km 8.5, Manzana 50 | Lote 4, Zona Hotelera, Cancun 77500, Mexico
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Hotel Riu Palace Las Americas
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4,959 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Chatteris, United Kingdom
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed today NEW

We have been in Tiu Palace on our honemoon back in 2010 - it could be that a lot have changed but I hope it didn't. Hotel is the best one we ever stayed in and since 2010 we have travelled quite a lot. we have had room on 6th floor with infinity and ocean view. as it was our... More 

Was this review helpful? Yes
Houston, Texas
1 review
5 of 5 stars Reviewed yesterday NEW

We had a Jr. Suite looking out over the pool/ocean. It was a great room and a wonderful hotel. I researched online before booking a place in Cancun and really relied on the comments on TripAdvisor. Food choices were great, drinks by the pool came in plenty of time, great selection of chairs on the beach and pools... Really had... More 

Was this review helpful? Yes 2
Liverpool, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

we have just returned from a 2 week holiday at the rui palace, it was amazing cant wait to go back, the only complaint is MANNY he is the salasman for coco bongo and is soley allowed into the rui to pursuide you to purchase tickets from him for the amazing local night club and live show, word of advise... More 

Was this review helpful? Yes 4
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

I went on vacation in July and some friends were up there at the same time, they were confronted by security while walking up to the entrance and given the third degree on how they had to wait in the lobby for me while they were watched like potential shop lifters, in order for th to enter they had to... More 

Was this review helpful? Yes 3
Liverpool, United Kingdom
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Straight to the point. My family and another family travelled to the Riu Palace Las Americas to celebrate a 30th and my husbands 50th. We booked the famous Rep night out with the holiday Thompson representative and had a great time which included Coco Bongo, we had no trouble getting in, even my teenage daughter. We decided to book Coco... More 

Was this review helpful? Yes 12
Los Angeles, California
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This year for the 3rd time I stayed in this hotel with my wife and kids. Hotel room are good size and very clean, the staff wonderful ,the food buffet is excellent . Great location close to stores and the best restaurants in case you decide to dine out. The beach is awesome almost no waives. The location this hotel... More 

Was this review helpful? Yes 7
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

The hotel is amazing,clean ,clean. The staff is very friendly and my family loved it soo much. We are hoping to go there again next year. It.is very luxury and dont hesitate to go! The food is very good and you have a lots of choices! ☺☺☺

Was this review helpful? Yes 1
Philadelphia, Pennsylvania
Level Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Where to start - We were here (10 of us) from July 17-24. We had a great vacation! Ages 18 to 50. Rooms - we had a Jr. Suite - Rooms were fine - I didn't have the best view - but then I didn't ask or pay for it either - I sleep in the room. The maid came... More 

Was this review helpful? Yes 4
Orlando, Florida
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This is the 3rd Riu I've stayed with in Cancun and it was the absolute BEST. When they say Palace, rest assured you are getting treated like a king and queen. The staff strives to cater to your EVERY need. And they succeed marvelously. Food is beyond belief and there is SOMETHING for EVERYONE. The grounds and rooms are immaculate.... More 

Was this review helpful? Yes 2
Los Angeles, California
2 reviews
1 of 5 stars Reviewed 6 days ago NEW

I've stayed at several Riu hotels and I've been to Cancun several times. Based on all the great reviews I read I decided to book this hotel. What a big mistake!!! As soon as you walk you are taken over by the musty smell in the lobby. Our bathroom had mold in the shower and the tub. We saw several... More 

Was this review helpful? Yes 1
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