We were a group of 4 adults and 4 teenagers. Check in took about 30 minutes and the staff cheerfully provided all the welcome drinks that our group desired. Our rooms were all in the annex-- two junior suites and two standard rooms. Rooms in the annex overlook the main pool, which is convenient, but can be very noisy from... More

To provide an intro, my wife and I and the couple we went with are in our mid-20's and we travelled from Canada. This was our 3rd hot vacation together, and the other couple's 1st. Upon arriving, check in was about 15 minutes. The lobby is very nice and the staff is friendly. Since we arrived at the hotel around... More

Hello Everyone, I am not the type of person that usually leaves reviews, in fact I never have. But like the majority of people reading this I did check what others were saying about the Riu Cancun before I Booked my Holiday. To be honest reading the reviews on here did not fill me with much confidence about the hotel... More

I went the last week in March just a friend and I, and we ended up having the BEST TIME EVER. The food was overall very good. They had three restaurants, but book it as soon as you can, we were lazy and therefore never got a chance to try the japanese restaurant which we really wanted to try. The... More

Just returned on 27th March following 2 weeks at the RIU CANCUN. Hotel was excellent, fabulous room on 14th floor with breath taking views. Everywhere was spotlessly clean, staff were always cleaning something or other, floors, walls,ceiling fans, lights mirrors, windows even the roof's. Mini bar and optics in the rooms were restocked regularly and if you wanted an alternative... More

lovely hotel central for cancun town and night life, lovely food even from a veggies point cannot fault this hotel in any way More

I stayed here with my boyfriend in January 2012 for 4 nights. I was hesitant to choose this hotel due to similar negative comments popping up in reviews, and overall they turned out to be accurate reviews. The hotel is clean and well maintained and the staff were always helpful and smiling. We didn't have much of a view from... More

If you are looking for a nice vacation,this won't satisfy you. I wasn't looking for A 1 with the price we paid for all inclusive,but something at least nice. When you read other reviews about single beds pushed together to make a king,it's true! I did not listen to reviews,it's what they do,so you get to sleep with your spouse... More

I traveled to RIU Cancun with my sister for one week. When we got our room the keys did not work so the front desk called maintenance to help open. The maintenance man tried to grab me inappropriately!! No one really believed me except for the manager who moved us to the Riu Palace next door. This place is NOT... More