This was our first time in a Riu hotel, and we we delighted by this hotel. Everything was well maintained, food and drinks were plentiful, staff was friendly and always working, and there were a lots of activities for kids. The beach is small but sufficient. There were endless options in the breakfast, lunch, and dinner buffets. My wife is... More

We just got back to NYC area after a week at the Riu Cancun. We too read all the reviews and were very nervous going into the trip. All in all we loved the vacation and the hotel. The rooms, however, were a bit dated and could use updating. New beds, bedding, and decor would enhance the experience. The main... More

This is the first time at a Riu hotel and I was not disappointed at all. The hotel is well maintained and has lots of space for everything. Food is of good quality and great taste. As other people have commented, the staff is friendly and while you are sitting at the lounge or at the lobby they do their... More

I just returned from a much needed relaxing vacation. I truly enjoyed everything that the Riu Cancun had to offer. Being that I am a bit of a "hotel snob", the Riu Cancun is amazing; beautiful hotel, great food, staff and very energetic Entertainment staff. I highly recommend Riu Cancun for all ages and whether you are traveling alone, with... More

We stayed at the Riu Cancun from December 12th - 26th. Staff were very friendly they couldn't do enough for you, offering drinks to you everywhere you were - even on the beach! The cleaners did an excellent job on the rooms, everything was spotless. I went up to the room whilst they were cleaning to find they we're pulling... More

First up I cannot believe some of the fussy people in previous reviews... when we stayed there I was surprised by the amount of demanding and very rude people (one American clicking his fingers at one of the waiters and shouting)... anyway... we avoided these types of people and had a brilliant holiday. Initially we wanted to stay in another... More

We stayed at the Riu Cancun from the 30th November 2011 - 15th December 2011. This was our fourth stay in Cancun in the last five years and our third stay at a Riu property having stayed at the Riu Caribe on two previous occasions. On arrival we were escorted to a conference room next to the sports bar for... More

Recently returned from RIU Cancun. Mid December. .Lots of nice things about this resort but you should know a few things before you go. The food and alcohol were very good. Domestic booze and bottled beer from your room if you don`t like draught. Mixed drinks like ceasars were well made. The pools were busy but well maintained. The front... More

We stayed at Riu Jalisco in Vallarta before and thought this would be as good. But no. We stayed at this one from 12/18-12/15. The hotel is a bit old and needs renovation. It's also too dark - even the lobby is too dark and gloomy. Location is good though. For small kids, it's a bit hard since they don't... More