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Riu Cancun

3.5 of 5
Blvd Kukulcan Km 8.5, Manzana 50, Lote 5 | Zona Hotelera, Quintana Roo, Cancun 77500, Mexico
Ranked #33 of 170 hotels in Cancun
4.0 of 5 stars 3515 Reviews
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3,515 reviews from our community

What travelers say about this hotel
  • Very good(81)
  • Entertainment staff(59)
  • Coco bongo(51)
  • Steak house(49)
  • Great time(44)
  • Pool bar(43)
  • Japanese restaurant(25)
  • Really nice(20)
  • Main buffet(17)
  • Rooms are clean(17)
Traveler rating
    1,787
    945
    385
    233
    165
Only show reviews for Family (475) | Couples (1174) | Business (28)
Date Rating
neil s
port huron
1 review
3 of 5 stars Reviewed January 20, 2012

literally to walk the beach it takes about 5 minutes, the beach is wat too small and packed on the beach and the pool like sardines!!!hotel rooms needs updates has like a 19inch TV in the room & smells musty...but staff is very friendly especially Conchi, Angel, Tara (the best) and Margarita and food was great & great variety.. More

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clare381
glasgow
2 reviews
7 helpful votes
5 of 5 stars Reviewed January 19, 2012
6
people found this review helpful

Amazing hotel, travelled as a young couple early 20's. Food too much choice theres something for everyone, drinks, beach everything is fab! be warey of money in your safe, 99% sure some was going missing,as did a bag of costume jewlerry. Weather was great, when it rained it was only for 5 minutes (July) *Girls - Only ghd hair straightners... More

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cubalan
alberta canada
Contributor
11 reviews
40 helpful votes
3 of 5 stars Reviewed January 18, 2012
6
people found this review helpful

My husband and I came here because of the location. We were looking for a resort that was close to everything. Before I went I read pages and pages of reviews and came to the resort with an idea of what to expect. Check in: This took longer then I expected, not because it was busy but because I think... More

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RachaelB86
Cambridge, United Kingdom
Senior Contributor
24 reviews
13 helpful votes
3 of 5 stars Reviewed January 17, 2012
6
people found this review helpful

Firstly I would like to point out that Mexico is an absolutely stunning country with a lot of nice places to see and amazing beaches. I would recommend that anyone visit this country as it is definitely worth the long flight from the UK. The RIU Cancun is in a super location. It is on its' own private beach and... More

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softballgal17
Greenville, South Carolina
Reviewer
3 reviews
2 helpful votes
4 of 5 stars Reviewed January 17, 2012
2
people found this review helpful

Our overall experience staying at the Riu was great we have a few things to share wishing we knew before booking. The Hotel tower blocks the sun on the beach and most of the pool area anytime after 1pm. To eat other than the main dinning room reservation need to be made 2 days in advance. Like most resorts getting... More

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John F
Saint Charles, Missouri, United States
1 review
10 helpful votes
3 of 5 stars Reviewed January 16, 2012
10
people found this review helpful

I have never written a review on a hotel before but had to say something about this one. I stayed from Jan. 5th til the 12th 2012. This is not a 4.5 star hotel!!! The bed was hard and very uncomfortable, the TV was tiny, the remote didn't work, the water had a bad smell and the mini bar was... More

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Eric R
Toronto, Canada
2 reviews
1 helpful vote
5 of 5 stars Reviewed January 16, 2012
1
person found this review helpful

Read most reviews and was skeptical of the negative ones because some people seem to think that these places have the same amenities as your home or hotels in US and Canada. Arrived and reception desk was very efficient in checking in a big group of us, even had drinks provided to us as we checked in. Rooms were clean... More

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DRobbo
Coventry, United Kingdom
Senior Reviewer
8 reviews
28 helpful votes
5 of 5 stars Reviewed January 16, 2012
5
people found this review helpful

We got married at this hotel last christmas (23rd Dec- no weddings on 24/25th) It's taken a while for me to get round to writing a review and I'll try and remember everything! We decided on a wedding here as we had been here a number of times - We combined it with christmas and new year and we had... More

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Mike S
O'Fallon, Missouri
1 review
2 helpful votes
1 of 5 stars Reviewed January 15, 2012
2
people found this review helpful

terrible hotel from rooms to the amenities. the beds wer hard as a rock with sand paper sheets which included bedbugs. the water stunk out of the shower and faucets. the toilet most of the time wouldnt flush. the only good thing about this place was the staff because they were friendly which is their job anyways. the food was... More

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luvstogo2
Kansas City, Missouri
2 reviews
3 helpful votes
3 of 5 stars Reviewed January 14, 2012
1
person found this review helpful

I wouldn't recommend this property solely because of the pool and beach area. It is very small and cramped. We stayed from Jan 4-10. The sun disappears about 2:45 behind the very tall hotel building. We had to reserve our beach loungers by 7:00 am to get full sun until 2:45. There is a large portion of the pool and... More

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Riu Cancun Also Known As

  • Cancun Riu
  • Riu Cancun Mexico
  • Riu Cancun Hotel
  • Cancun Riu Hotel
  • Hotel Riu Cancun
  • Riu
  • Rui Cancun
Address: Blvd Kukulcan Km 8.5, Manzana 50, Lote 5 | Zona Hotelera, Quintana Roo, Cancun 77500, Mexico

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