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Hotel Riu Cancun

#27 of 178 Hotels in Cancun
Certificate of Excellence
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Blvd. Kukulcan, Km 9, Manzana 50, Lote 5, Cancun 77500, Mexico
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6,898 Reviews from our TripAdvisor Community

Traveler rating
    3,546
    2,039
    699
    356
    258
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1,148
2,697
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50
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (917)
Date | Rating
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There are newer reviews for Hotel Riu Cancun
See the most recent reviews
Austin, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed August 28, 2005

My daughter got married on the beach of the Riu Cancun August 20, 2005, the whole experience was fantastic. Josefina, the Riu wedding coordinator, did all the work, allowing us to just enjoyed the wedding and the vacation. The hotel is lovely, with beautifully appointed rooms, restaurants, and bars. The staff is friendly, and ready to please. The food is... More 

Was this review helpful? Yes 9
Houston, TX
Reviewer
3 reviews 3 reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed August 27, 2005

This was my first time to Cancun so I have nothing there to compare this place to. I have stayed in many nice hotels in the US and have been spoiled by the “bend over backwards” service. I understand that is really not the norm in Mexico. There was a little mix up in what type of room we paid... More 

Was this review helpful? Yes 10
A TripAdvisor Member
5 of 5 stars Reviewed August 27, 2005

We stayed at the facility Aug 18 thru aug 26 th, 8 days. Got back last night. I've given the review 5 stars and I'll explain that in a minute, first the bricks before the flowers. Room : The rooms are noisy, we had a reagular room on the 14 th floor, great view but frankly both of us had... More 

Was this review helpful? Yes 16
liverpool
1 review
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed August 27, 2005

just fabulous, relax in the huge 2 x double beds , making onemassive king size bed area whilst listening to the waves of the carribean sea, all rooms have a carriben sea view . teh food is amazing absiolutley every nationality catered for. lost of americans tho who seemed to get quite boisterous in teh pool bar, entertainment not that... More 

Was this review helpful? Yes 8
A TripAdvisor Member
5 of 5 stars Reviewed August 23, 2005

My Girlfriend and I stayed at the Riu Cancun from 8/13-8/20. Let me be completely honest. It was the best vacation of my life. The hotel is larger than I thought, but yet so relaxed. The staff is excellent, doing anything to make you stay as comfortable as possible. Please tip the staff. They do not ask for tips or... More 

Was this review helpful? Yes 17
A TripAdvisor Member
4 of 5 stars Reviewed August 23, 2005

We just got back from the Riu Cancun and we thought it was a great value for the money. The positives of the hotel were: * Very clean * Great pool & beach * Frank at the swim up bar is outstanding * Food was better than avg and better than we expected * Sufficient activities * Great location if... More 

Was this review helpful? Yes 16
MO
1 review
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed August 22, 2005

Just returned from a "Girls Weekend" to the Hotel Riu Cancun. Of the six girls who went, only 2 of us had ever been to Cancun, the other 4 had never been to Cancun. I personally had not been to Cancun in over 7 years, so I was very interested to see how the area had built up. We had... More 

Was this review helpful? Yes 33
A TripAdvisor Member
4 of 5 stars Reviewed August 22, 2005

I stayed at the RUI Cancun July 6-10 along with six of my closest girl friends. The hotel was beautiful and within walking distance to the fun bars and clubs in town. The hotel staff was friendly and very accomodating. The pools were a lot of fun. Swim-up bar was a plus. The pool staff kept everyone entertained with various... More 

Was this review helpful? Yes 23
A TripAdvisor Member
4 of 5 stars Reviewed August 22, 2005

My wife and I chose the Riu Cancun for our first vacation since our honeymoon five years ago, and we were not dissappointed. From the staff we met when we entered the front door to the bartender that we closed with the night before we left, everyone was great. Our room, on the fourth floor above the infinity pool, was... More 

Was this review helpful? Yes 33
WV
Reviewer
3 reviews 3 reviews
3 hotel reviews
63 helpful votes 63 helpful votes
5 of 5 stars Reviewed August 21, 2005

The review I am about to write will be totally honest in every way. I will also try to include alot of aspects that other writers didnt mention. My girlfriend and I stayed there Aug 13-19 The Hotel: The nicest hotel I have ever stayed in. Its so beautiful. It was quite larger than I expected. Its in a great... More 

Was this review helpful? Yes 58
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