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Riu Cancun

3.5 of 5
Blvd Kukulcan Km 8.5, Manzana 50, Lote 5 | Zona Hotelera, Quintana Roo, Cancun 77500, Mexico
Ranked #33 of 171 hotels in Cancun
4.0 of 5 stars 3510 Reviews
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3,510 reviews from our community

What travelers say about this hotel
  • Very good(81)
  • Entertainment staff(59)
  • Coco bongo(51)
  • Steak house(49)
  • Great time(44)
  • Pool bar(43)
  • Japanese restaurant(25)
  • Really nice(20)
  • Main buffet(17)
  • Rooms are clean(17)
Traveler rating
    1,785
    942
    385
    233
    165
Only show reviews for Family (474) | Couples (1171) | Business (28)
Date Rating
Lena E
New York City, New York
1 review
4 of 5 stars Reviewed January 23, 2012

Anyone anyone who witnessed or has any knowledge of the incident which occurred at approximately 3:30 AM 1/7/2012 causing the death of Sgt Joseph Bitet. He was last seen on a surveillance video at 3:23 AM with a man wearing a black and white checked shirt. Any information you can provide would be greatly appreciated. More

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Jenny1986_10
Liverpool, United Kingdom
Reviewer
4 reviews
3 helpful votes
5 of 5 stars Reviewed January 23, 2012
1
person found this review helpful

Stayed here from the 7-14 jan. from the moment we arrived we had such a wonderful time. Location- fab. About a 5-10minute walk from the strip were you will find coco bongo's, hooters, bars , chemists etc. coco bongos is a must! Room- very clean. And you have alot of room. Maids cleaned rooms every day. Spotless. Only critisism is... More

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venusgood
Brampton, Ontario
2 reviews
1 helpful vote
4 of 5 stars Reviewed January 23, 2012

First the great: FOOD is awesome! Lots to do, sports bar, disco, entertainment and walking distance to the night clubs (Coco Bongo Rocks!) Room is fully stocked with premium beer and soft drinks, almost unlimited rum and vodka also. The beach, service staff and amenities is very good. What's not so great, the obvious one is the sun goes missing... More

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red0903
long island, ny
1 review
1 of 5 stars Reviewed January 23, 2012

A good family friend on mine, Joseph Bitet, died here a few weeks ago. He fell 5 stories and the hotel has done nothing but lie to everyone and hide the truth about how it happened. The police and especially the hotel are NOT cooperating and his death is still a mystery!!! Horrible horrible place!!!! DO NOT STAY HERE!!!!! More

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Patty S
Oconomowoc, Wisconsin
1 review
3 of 5 stars Reviewed January 23, 2012

My boyfriend and I stayed at the Riu Cancun in Mexico from Jan 14-21st 2012. We paid approx $1,150 per person (US Dollars) for a 7 night all-inclusive stay including airfare. When we arrived at the Riu Cancun, the staff was very nice all around, the food was just ok, not amazing like I have had at other chain resorts... More

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cheriyah8
New York City, New York
Senior Reviewer
7 reviews
22 helpful votes
5 of 5 stars Reviewed January 23, 2012

We arrived at the Riu Cancun Dec 8th- 12th and was greeted immediately by staff with a cold cocktail at the front desk. Our rooms were actually ready before the scheduled check in time. The lobby was beautiful with the Xmas decorations all around it. They were able to put us right next to each other so that was great.... More

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HaleyLyons
Jerseyville, Illinois
Contributor
14 reviews
22 helpful votes
5 of 5 stars Reviewed January 22, 2012
17
people found this review helpful

I know I won't remember everything about this resort, but we loved every second of staying here. The beach is gorgeous, the rooms are nice, and the entire staff was so helpful. We had a ton of questions and there was always someone who was able to help us. Everyone was so professional, fun, and great. I read the reviews... More

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Nicolae N
Ottawa, Canada
1 review
13 helpful votes
2 of 5 stars Reviewed January 22, 2012
13
people found this review helpful

My wife and I were at this hotel form Jan 12 to Jan 19, 2012 and we were very disappointed. The food was not a problem as it is good no matter if you stay in Mexico to any hotel rated 3 to 5 stars. The room and the reception staff were terrible. We had an ocean-view room that was... More

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Marian A
Isle of Man, United Kingdom
1 review
4 of 5 stars Reviewed January 22, 2012

We stayed on the 12th floor - the views were fantastic although be warned the lifts took ages to arrive. The bar staff were a joy to watch and if you sat at the bar they often had your next round of drinks lined up without you having to ask. The buffet restaurant served a lovely array of food -... More

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Menziest
Kirkland, Washington
2 reviews
2 helpful votes
4 of 5 stars Reviewed January 21, 2012
2
people found this review helpful

We were at the hotel from the 21st Dec to 31st Dec 2011. Great location, walking distance to shopping and nightlife. Food was hit or miss, 3 specialty restaurants, Steak House, Japanese, and Argentinian Steak House, we tried all 3 and weren't impressed with any of them...of the 3, the Japanese was the best. The main buffet restaurant was excellent...terrific... More

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Riu Cancun Also Known As

  • Cancun Riu
  • Riu Cancun Mexico
  • Riu Cancun Hotel
  • Cancun Riu Hotel
  • Hotel Riu Cancun
  • Riu
  • Rui Cancun
Address: Blvd Kukulcan Km 8.5, Manzana 50, Lote 5 | Zona Hotelera, Quintana Roo, Cancun 77500, Mexico

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