The location was the best within waking distance of shopping and night clubs. The hotel was large and required a lot of walking. There should be more rest rooms by the pool and beach areas. In order to get to the sports bar you had to climb several stairs and down a long hall whats up with that- should be... More

I make sure to review every hotel/resort we stay at to be certain that it will meet or exceed my expectations, and this one exceeded them. To start, I cant find the reasons people complain about. Yeah maybe the hotel blocking the sun (in the winter months) is legitimate, but from some of the sunburns its probably a good thing... More

Overall, our stay here was good. The food was good, I am a picky eater and I was always able to find a full plate at every meal. The room was nice, I didn't find any issues with the bed, cleanliness, etc.; the room was cleaned every day, fresh sheets and towels even if we didn't ask for them. The... More

Hi just come back form Mexico stayed at the Riu Cancun Hotel absouloutly Fab!! Great Views,, Food, & Entertainment. This hotel could not do enough for you highly recomend it from cleaning of the rooms & mini bar stocked every 2 days to everything you can imagine to eat. Loads of restaurants on site included in the price loads of... More

Our previous stays with Riu chain were at the Riu Palace Mexico. We opted for Cancun this time around. The Riu Cancun was definately not on par with the Palace. We found the personnel at the front desk cold but efficient. Not a real warm greeting but they did do their job.The room was old and in need up some... More

We were three amigos, staying at the Riu from January 13-20th. Generally the weather in January is a little cool, but I wont allow that to reflect on this review. Pools - Poor... The pools themselves were great, with infinity pools, swim up bars, etc. The problem? They were freezing! In contract, the ocean was incredibly warm. Nobody was in... More

I stayed with my family at the Riu Cancun from Dec 30 2011- Jan 5 2012 It started bad since the beginning. The check-in: we had to wait for like 20 minutes and then a very unfriendly guy attendend us, he did our checkin while doing it for another family too (two for one) like if he was in a... More

I just got back from my stay at the Riu Cancun yesterday and couldn't wait to post my positive review...then I saw other people's reviews and some do have good points (which I will cover), but few seem to be seasoned reviewers and I have to say that they seem to hold a high expectation. No disrespect to them though,... More

Wow! We survived the 11 journey from Manchester and the 9 hour journey back! We arrived there on the 10th Jan in the afternoon with Thomson, was given our keys and went up to our room on the 7th floor. When we got in there my husband noticed there were no curtains. I rang reception and was promised that some... More